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"The New Customer Bill of Rights"


"The New Customer Bill of Rights"
Ted Potrikus, Exec. VP and Director of Gov't Relations for the Retail Council of New York State, discusses the new Customer Bill of Rights, which was drafted and implemented last holiday season after high-profile accusations of racial profiling in NYC stores shook the retail industry, causing every LP program in the country to review its practices and policies. Ted talks about the NYPD's stop-and-frisk policy, his interaction with civil rights leaders and how the LP industry can move forward in a positive way from this hot-button issue. Filmed January 13, 2014 in NYC.
 

Videos In This Series:

"The New Customer Bill of Rights"
 
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