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Rob Wynn, CFE, CFI
was promoted to Director of Food Safety and Quality Control for Weis Markets.
Rob has been with Weis Markets since October 2011, holding the title of Regional Director, Asset Protection. Rob has also worked at Harris Teeter as both the Director, Loss Prevention and a District Loss Prevention Specialist. Previously Rob held the title of District Loss Prevention Rep. for Eckerd Drugs. Rob has been a Loss Prevention Manager for a few companies including Kmart, Allen's of Hastings, and Gordmans. Congrats Rob!

Brad Swain
was named Territory Loss Prevention, Audit and Firearms Compliance Manager for Dunham's Sports.
In this role, Brad will be responsible for the newly created Southern Loss Prevention Territory, which will include Illinois, Indiana, Kentucky, Missouri, North Carolina and Tennessee. Brad brings many years of experience in multiple facets of loss prevention, including positions with JC Penny’s, Target, Marshalls and most recently with Kmart where he served as a District Loss Prevention Manager. Brad holds a Bachelor of Arts in Criminal Justice from the University of Memphis TN. Congrats Brad!


Violent Armed Robbers "invade" Paris Apple store right when police are being assigned to New Years Eve activities and steal $1.3M.  Police are investigating the New Year’s Eve robbery of the Opéra (Paris) Apple retail store, during which four armed men entered the store and made off with products and cash. One employee was injured during the robbery, but police did not describe the extent of the injury or say if it were life-threatening. There is speculation the attack was timed to coincide with the assignment of Paris police to New Year’s activities, leaving fewer officers to respond to crimes. The invasion robbery is among the most violent in the history of Apple’s retail chain. Both men had guns, and one fired at the security guard. Police said the suspects gained entry to the store by assaulting a security guard at about 9 p.m., three hours after the store closed for the day. Over the next 40 minutes the suspects loaded a large number of products from the stockroom into a waiting truck, and then fled. Products on display were not disturbed, sources say. No arrests have been reported, although police are viewing surveillance videos to assist their search. Local news reports say the value of the stolen merchandise could exceed $1.3 million. Police have only said that Apple store managers are taking an inventory of what was taken. (Source

NYC Mayor Bloomberg blames Apple iPhone and iPad on crime rate increase in NYC  Major crime is on the rise in New York City, and Mayor Michael Bloomberg says the increase is due entirely to thefts of Apple's iPhone and iPad devices. According to Bloomberg, the New York Police Department's annual crime index recorded 3,484 more major crimes in 2012 than in the previous year, an increase of 3.3 per cent. Take thefts of iPhones and iPads out of the mix, however, and you end up with a rather different picture. 3,890 more Apple products were snatched during the year than in 2011, more than enough to account for the entire increase in overall crime. If you just took away the jump in Apple, we'd be down for the year. (Source

Retailers see 11% of their total sales during the holidays returned, according to the NRF  Accounting for $2.9 billion this holiday season, down from $3.5 billion last year, in part because of new security measures. (Source

Supply chain cliff averted, for 30 days at least
The retail industry has temporarily avoided a shut down of 14 ports along the East and Gulf coasts following a 30 day extension of contract negotiations with organized labor. The extension solves nothing, but it does give port operators and representatives of the U.S. Maritime Alliance and International Longshoremen’s Association time to iron out a new collective bargaining agreement that was set to expire on December 29. (Source

Nordstrom deploys 6,000 modified iPod Touch devices with merchandise scanner and credit card slider allowing employees to check out customers from anywhere  Joining Apple and Home Depot now, Nordstrom will be eliminating those long waits and the last minute drops by customers who have too much time thinking about their purchases. (Source

Smartphone owners want more mobile information in stores
The push is on with 80% saying they want more mobile-optimized product info while they're shopping. With 73.9% comparing prices, 76% want more coupons, 31% say more apps, 26% QR codes, 20% text messages and 19% wanting links to informational videos and 17% mobile display ads. (Source

Shoppers buy $2B in counterfeit goods online between November and December 2012 according to Consumer Fraud Center  The Consumer Fraud Center and other anti-piracy organizations, such as the International Anticounterfeiting Coalition, have tracked the steady growth in the global trade in counterfeit and fake goods as a percentage of total global trade from 1.85 percent in 2000 to almost 5 percent last year; amounting to $600 billion in counterfeit goods. They estimate the growth in counterfeit sales will double each year unless stopped either by retailers such as Amazon acting voluntarily to halt these sales or through federal and state governments enacting more rigorous consumer protections." (Source

Retail Bankruptcies soar for third year in the UK with 194 retailers failing
More retailers expected to go bust in new year after early signs show Christmas and new year sales boom has been short-lived. Rising 6% last year compared with 2011 and up 18% on 2010, a report from accountants Deloitte shows. Thousands of shop workers lost their jobs last year as a series of high street names collapsed into administration, battered by a combination of weak demand and escalating costs. Comet, JJB Sports and Blacks were just a few of the 194 retail failures over the year. Lee Manning, restructuring services partner at Deloitte, said: "Christmas trading appears to have been reasonable, though not spectacular and not enough to prevent insolvencies in the first quarter of 2013." The gloom has hit all kinds of shops, from lingerie group La Senza to video games retailer Game and greetings cards shop Clinton Cards. (Source

The EAS industry is poised for "considerable growth" in Southeast Asia market according to new study  The electronic article surveillance (EAS) market in Southeast Asia (SEA) will grow in tandem with retail markets in its emerging countries. Since these emerging countries have a relatively low EAS installed base; the market in the region is poised for considerable growth. New analysis from Frost & Sullivan (, Analysis of the Electronic Article Surveillance Market in Southeast Asia, finds that the market earned revenues between US$30 - US$40 million in 2011 and estimates this grow at a CAGR of 16.6% till 2016. (Source

Policing cybertheft in the workplace may have just gotten easier
U.S. appeals court revives a Denver chemical company's lawsuit accusing a former Toronto-area employee of using her home computer to steal trade secrets from its Connecticut server. The ruling may make it easier for U.S. companies to crack down on alleged computer theft that occurs in remote locations. (Source

2012 PRIVATE SECURITY DEATH-INJURY REPORT = 112 On Duty Deaths, 103 men and 9 women killed on duty - and with a 17% increase in injuries & assaults  With more than 70,000 incidents of workplace violence directed at Security. Retail was the #1 sector where the most assaults occurred. With the most deaths occurring in Nightclubs and third in the retail sector. Of the deaths - 65 were shot, 9 were stabbed, 14 by trauma, 9 medical, 7 by industrial/motor vehicle accidents, 2 drowned, and 6 miscellaneous deaths. (Source

Kmart shoplifter shot and killed outside of Kmart store in York, PA.
Springettsbury Township officers were called to the store just before 7 p.m. after a retail theft was reported. Police Chief Thomas Hyers says four officers managed to get the suspect outside, but he had a knife and refused to drop it, even after being hit by a stun gun. Hyers says the man charged at two officers, and both fired. Shultz was pronounced dead at York Hospital. (Source

Shoplifter pulls gun on loss prevention officer at Kmart store in Colorado Springs, gets arrested for aggravated robbery  Colorado Springs police say a man who was nabbed for shoplifting at a Kmart store, then pulled a gun on the loss prevention officer, ended up in jail on suspicion of aggravated robbery. (Source

Apple gets popped in China and must pay $160,000 to 8 authors for copyright infringement  Doesn't sound like much but it opens the door for more cases against Apple. They supposedly were hosting apps that were in themselves violating the copyright on the eight author's works. (Source

Crime Forfeiture Pays for U.S. Attorney’s Office in Manhattan
The asset forfeiture unit of the United States attorney’s office in Manhattan in 2012 recovered about $3 billion in crime proceeds — the largest amount ever recovered by a single United States attorney’s office. It also accounts for 68 percent of the national total last year from the countries 93 United States attorney’s offices. (Source

New version of Zeus botnet hits European banking customers for $47M and may be heading this way  "Eurograbber" intercepts bank text messages sent to mobile phones to defeat two-factor authentication process and then tricks you into entering your cell phone number offering you a security upgrade and away they go. Here's the recent study on it from versafe and Checkpoint Software Technologies Click here for report. (Source

Mother and 3 daughter team busted shoplifting at J.C. Penney in Central Iowa
A Central Iowa woman has been arrested for allegedly working alongside her three juvenile children to shoplift from a department store. (Source

Serial Shoplifter busted at Macy's in Neshaminy Mall
Philadelphia man who police say has a history of retail theft arrests was arrested again last week after he allegedly stole three coats two days after Christmas. Identified as Leonard Jones, 44, after he was fingerprinted, police said, they found Jones had “numerous” prior arrests for retail theft and at least two convictions. (Source

Six arrested after shoplifting attempt at Publix in Boca Raton
One woman fled the store with a turkey under her dress. Another shoved her way past an assistant manager while holding her infant child under one arm. Moments later, the second woman’s husband pushed his way past the manager as the couple and a group of other alleged shoplifters tried to flee the parking lot, on Federal Highway north of Yamato Road, in a Chrysler minivan. They were all arrested. (Source

Off-duty trooper run over by shoplifting suspect and received a serious head injury in Charleston, W. Va.  A State Police trooper who received a head injury Monday after he tried to stop a shoplifter in St. Albans is responsive and can recognize faces, authorities said. The trooper has a long recovery ahead and doctors are optimistic of his chances. Police are searching for Jennifer Elaine Garretson, 35, who they say struck the trooper with her car near the Goody's Clothing Store at the St. Albans Mall. The trooper had been shopping off-duty and was in plain clothes when he became involved in apprehending Garretson as a shoplifting suspect, Baylous said. The trooper followed Garretson to her car and got behind it attempting to prevent her from leaving, according to Baylous. Garretson got inside her car and reversed over the trooper and fled. (Source

Morrow, Ga., police investigate shooting at Southlake Mall
Morrow police are investigating a shooting in the parking lot of the Southlake Mall outside of the food court on Monday afternoon just before 1:00 p.m. Police said a man in his 20s was shot and taken to Grady Memorial Hospital. The victim was alert and conscious. Police have not released any other information, including information about a suspect. (Source

Last week's most popular news article --

Cincinnati Shoplifter sends Kmart $1000 for crimes 30 years ago.  A shoplifter in Sharonville, Ohio wanted to clear his conscience for shoplifting 30 years ago, so he sent the President of Kmart, Ron Boire a money order for $1000. The money order attached to a letter of apology describing his remorse. Kmart will take the money and in the Christmas spirit, place it towards layaways of the less fortunate at the Sharonville store. Click here to read the letter. (Source



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LAAORCA - 4th Annual LAAORCA Conference February 21, 2013 at the LA Convention Center.

IOBSE - Save the date! May 8-10, 2013 Spring Conference. Hosted by Limited Brands in Columbus, OH

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Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here

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ORC News - Sponsored by Universal Survellience Systems

USS Michigan Gov. Rick Snyder signs legislation establishing the Organized Retail Crime Act  To protect consumers by cracking down on the increasing prevalence of retail fraud. The governor called for the legislation in his special message on public safety. House Bills 5843 and 5902, sponsored by state Rep. Joe Graves, would make it a felony punishable by up to five years' imprisonment if a person is found guilty of knowingly committing organized retail crime. This includes the theft of retail merchandise with the intent or purpose of reselling, distributing, or transferring the stolen retail merchandise to another retail merchant or to any other person personally, through the mail, or through any electronic medium, including the internet, in exchange for anything of value. The measures are now Public Acts 455 and 456 of 2012. (Source

Chicago's "Operation Whoville" busts 108 suspects in covert undercover sting operations over the holiday season The investigation, dubbed "Operation Whoville," involved a series of separate covert undercover sting operations at six Chicago-area malls, including North Riverside, Old Orchard, Orland Square, Woodfield, Gurnee Mills and the Aurora Outlet Malls, a release from Cook County State’s Attorney Anita Alvarez said. Arrests were also made at shops on Michigan Avenue and State Street in Chicago. A total of 108 individuals were arrested over the last month and charged with theft of a wide variety of products including clothing, electronics and jewelry, the release said. The accused also allegedly stole over-the-counter medicines and baby formula from big box retail outlets. The investigation targeted those who authorities believe steal products from retailers and then pass along the stolen goods to major "fencing" operations who resell them for significant untaxed profits. (Source

Redding, Pa., trio arrested for string of retail robberies
On December 28, 2012 the Redding Police Department arrested three suspects involved in several cases that occurred over the past few weeks. Hitting Kohl's, J.C. Penney, Sportsman's Warehouse, and Wal-Mart. The suspects had also been identified stealing over $2,000 of baby merchandise from Walmart in Redding during the month of November. (Source

ORC ring hitting Walmart for thousands in baby formula in Houston, Tx.
A man is accused of stealing thousands of dollars worth of baby formula from an area Walmart store as part of what police say is an organized theft ring. Hawkins is suspected in an organized theft ring involving baby formula, court documents say. Police say the ring targets an area Walmart two or three times, then moves onto another store. (Source

Shoplifting ring busted at Walmart with two employees involved in Buffalo, N.Y.  Authorities say they've charged two Walmart employees and two other people with being part of a shoplifting ring that stole more than $7,000 in merchandise from a suburban Buffalo store. State police say managers at the Walmart Supercenter in the town of Clarence contacted troopers on Christmas Eve to report that they had spent the past month gathering evidence of several employees involved in an ongoing shoplifting scheme. (Source

Booster bag and security tools used by female duo in Macy's at Eastview Mall in Victor, Ca.  Ontario County Sheriff's Deputies tell News10NBC that two women were arrested Tuesday after attempting to steal almost $300 in merchandise from a store in Eastview Mall in Victor. Deputies say that Smith had a bag that was modified to aid shoplifting and a tool commonly used to remove security sensors from clothing. (Source


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Vendor Spotlight


Agilence CEO Russ Hawkins was featured in SmartPlanet

Russ Hawkins, our CEO here at Agilence, was recently featured in SmartPlanet. The article goes into detail about Russ’s experience successfully running start-up companies. He has been the leader of two tech start-ups before, he is great at finding the focus in each company. The article also goes into detail about the philosophy that guides Russ as he continues to lead an emerging company. He is a great supporter of education and teaching the next generation to be self sufficient and accountable. Russ is great at improving operations and running businesses with efficiency.

You can check out the full article HERE.

Derek Rodner
VP, Product Strategy
856-366-1200 x500


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After reviewing the 2011 Global Retail Theft Barometer, I came to a point when I asked myself: “Why does the Western Hemisphere continually report that Internal theft is the main driver of shrinkage?” Indeed, according to the study, most every other country participating believes External theft is the main driver of shrinkage (with exception to Australia and South Africa). Is there some cultural difference that I’m missing? Though Europe, Asia and the Middle East are just as diverse, what is driving this apparent mistrust of Western employees?

I certainly understand the argument surrounding increased opportunity or perhaps propensity for an employee to steal, considering their intimate knowledge of the policies and procedures. But why does vested interest and pride in one’s company not appear to be of any value in the West? Do they feel that employees have a lackluster moral compass? Or maybe it has something to do with pay, as store employees are often near the bottom of the pay scale?

Conversely, I can imagine the thought process of a customer when making a decision to steal. To a thief, is this not some gigantic company with tons of money to lose? Are they supposed to care about a company’s profitability because they like their products? Will this company going out of business have any impact on their livelihood? Has the customer service model created a false sense of security around the shopper?

Pulling data from the 2011 Global Retail Theft Barometer, I wanted to share some simple statistics that I noticed:

Globally, this is what the reported averages look like for the Worst 5 (highest) Shrink Rate countries:

Highest Shrink Rates Top 5 - 2011

External Internal Admin Shrinkage Rate
44% 33% 23% 1.85%

Next, compare to the Best 5 (lowest) Shrink Rate countries:


Lowest Shrink Rates Top 5 - 2011

External Internal Admin Shrinkage Rate
55% 24% 22% 0.99%

As I previously alluded to, the external category is the highest amongst both groups. What I do find interesting in comparing these charts is the distribution of perceived Internal theft between them. Notice the lower (better) Shrinkage Rate countries report a 33% lower rate of Internal theft while reporting a 46% lower rate of Shrinkage.

In addition to the Top/Bottom 5 countries, there are some interesting correlations between cited sources of shrinkage and shrinkage rates. Out of the 40 countries reporting, we see direct correlations between all categorical areas and reported Shrinkage rates. The interesting part, however, is how they are related. There is a positive correlation between external theft and Shrinkage rates, meaning that higher external theft percentages are associated with lower shrinkage rates. On the other hand, there exists a negative correlation between internal theft percentages and Shrinkage rates, indicating that geographic regions who report higher rates of perceived internal theft have higher shrinkage rates.

What does it look like if we isolate the Western Hemisphere (Canada, Argentina, Brazil, United States & Mexico), who report higher levels of Internal theft? Again, leaving out Australia and South Africa (both of whom have higher than average shrink rates but are the only Eastern Hemisphere areas believing Internal theft is the main driver of Shrinkage):


Stores citing Majority of Internal - West

External Internal Admin Shrinkage Rate
35% 43% 22% 1.55%

I’ll bring in the average rates for all sources in those areas that report higher external rates, which happen to be all other reporting countries in the Eastern Hemisphere:

Stores citing Majority of External - Average

External Internal Admin Shrinkage Rate
49% 28% 23% 1.38%

Again, interesting to note with the increase in External theft we see a relative decrease in average shrink rate.

So...who’s got it right and where do we go from here?



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Global Director of LP Nike, Inc. Portland, OR Nike, Inc.
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Director, Security Major League Soccer New York, NY Major League Soccer
Director - Loss Prevention Vans Cypress, CA Vans
Mgr, Loss Prevention Office Depot Boca Raton, FL Office Depot
Corporate LP Manager Eddie Bauer Seattle, WA Eddie Bauer
Asset Protection Director Macy's Secaucus, NJ Macy's
Dir LP Systems & Tech. Sears Hoffman Estates, IL Sears Holdings Corp.
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Dept Mgr Store LP & Safety Lowe's Bryan, TX Lowe's
Dept Mgr Store LP & Safety Lowe's Colorado Springs, CO Lowe's
Dept Mgr Store LP & Safety Lowe's Arden, NC Lowe's
District LP Mgr Gap Outlet Tinton Falls, NJ Monster
LP Applications Mgr CVS Caremark Cumberland, RI Monster
Market LP Mgr Shoe Carnival Grand Rapids, MI Monster
Loss Prevention Mgr Dick's Sporting Goods Garden City, NY Dick's Sporting Goods
Zone LP & Safety Mgr Michaels Irving, TX Michaels
Loss Prevention Mgr Bloomingdale's New York, NY Macy's
Retail LP Mgr Bloomingdale's White Plains, NY Macy's
District LP Mgr Kohl's Kingstowne, VA Kohl's
Regional LP Mgr GNC Minneapolis, MN GNC
Mgr, District LP Walgreens Flourtown, PA Walgreens
District LP Mgr Big Lots Seattle, WA Big Lots
Loss Prevention Mgr Avis Budget Group Virginia Beach, VA Avis Budget Group
Loss Prevention Mgr Century 21 Dept. Store Elizabeth, NJ Century 21 Dept. Store
Loss Prevention Mgr Flextronics Milpitas, CA Flextronics
District LP Mgr Nike, Inc. Orlando, FL Nike, Inc.
Loss Prevention Lead Sears Canada Pickering, ON, Canada Workopolis
Executive Team Leader - AP Target Longueuil, QC, Canada Target
Sr. Investigator - ORC The TJX Companies, Inc. San Francisco, CA The TJX Companies, Inc.

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Rob Wynn, CFE, CFI was promoted to Director of Food Safety and Quality Control for Weis Markets.
Brad Swain
was named Territory Loss Prevention, Audit and Firearms Compliance Manager for Dunham's Sports.
Douglas Martinez was named Regional Director of Loss Prevention/Operations for The Paradies Shops.
Greg Bramble was named New England Regional Operations Manager for GMCS.
Sean Marshall was named Area Investigator for Advance Auto Parts.
Brent Wolf was named Field Safety Manager for OfficeMax.

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Your Career - Sponsored by 3VR

Give Yourself Permission Not to be Crazy Busy in 2013 Think there's no way you can limit yourself to a standard 40-hour workweek? Elizabeth Saunders, author of the forthcoming book "The 3 Secrets of Effective Time Investment" says that's nonsense. In this article, she talks about her own stressful lifestyle, which she had up until five years ago when she said "enough is enough!" (Make a self-imposed schedule)

Why New Year's Resolutions Don't Work Every year around this time you find gazillions of articles about New Year's resolutions and planning. They usually take one of five forms and as you might have guessed, this author doesn't think any of that is a very good idea. Instead, this is what he thinks you should do to help yourself instead. (No more warm fuzzies)

Last week's most popular articles --

Practical Steps to Keeping Your Employees Safe: Tips From a Security Expert The tragedy at Sandy Hook raises important questions about workplace violence. Michael O'Neil, a founder of the NYPD Counterterrorism Division, weighs in on keeping employees safe. (Think)

3 Career-Damaging Holiday Pitfalls...and How to Avoid Them Regardless of your personal feelings about the season, there are definitely some career minefields scattered throughout the end of the year. Here are 3 big ones, and some ideas for steering around them. (Some "don'ts")

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At the end of the day, interviews are based on three basic questions or concerns every executive has about every candidate. 1) How are you going to fit in our culture? 2) Are you really a subject matter expert? and finally 3) What's your plan and how are you going to approach our business and make the biggest impact? And while certainly there's a number of subtopics and other questions about leadership and conflict management, at the end of the day the senior management team is focused on these top three. And while many candidates think they don't have the information necessary to answer those questions in a first interview -- they're wrong because it's all about the preparation and the homework you do before that first interview. And if you do it well you will be able to answer all three.

Just a Thought,

Gus Downing

Gus Downing

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