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January 2, 2014


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News Brief - Sponsored by WG Security Products

Brad Dykes was promoted to Director, Field Retail Operations for Cabela's. 
Brad was previously the Sr. Director Asset Protection/ Safety for Cabela's. He has also held numerous leadership roles in the loss prevention industry such as Director of Loss Prevention for AutoZone, Regional Loss Prevention Manager for Tractor Supply Company, and Investigations Team Leader for Target. Brad earned his Bachelor's of Arts degree in Criminal Justice from University of Southern Mississippi, and acquired his Masters in Business Administration from The University of Memphis. Congratulations Brad!

Rich Kelly was named Director Loss Prevention for Shaws/Star Markets.  Congratulations Rich!

Joe Schrauder was promoted to Director of Asset Protection, Florida and Puerto Division, for Walmart.  Joe had previously been the Market Manager, Regional Asset Protection Manager and Store Manager for Walmart. He has been on the Walmart team for 4 years. Congratulations Joe!


UPDATE: Target's Data Breach

Cost of Target data breach could hit $680 Million, according to one estimate - still unclear who will bear the expense  The theft of credit and debit card data from 40 million Target Corp. customers could end up costing hundreds of millions of dollars, but it is unclear who will bear the expense, lawyers and industry sources said. If the breach happened at the retailer's systems, Target will likely be on the hook for the amount. For big data breaches, the total cost typically amounts to about $17 per account, said Larry Ponemon, whose Ponemon Institute researches data breaches. The fee includes litigation, notifying customers, replacing cards, sorting bad charges from legitimate charges, and making good on bad charges, he added. For the Target breach, that would bring the total cost of the incident to somewhere around $680 million. The figure is an estimate, and a number of other factors could increase or decrease the value. For example, because these data breaches took place during the holiday season, when consumers are often spending more, banks might be slower to discover fraudulent charges, which could result in the cost being higher. (Source (Source

Target says stolen encrypted customer PIN numbers remain "safe and secure" despite warnings from security analysts  "We remain confident that PIN numbers are safe and secure," a Target spokesperson said Friday, two weeks after the second-largest theft of card accounts in U.S. history. "The PIN information was fully encrypted at the keypad, remained encrypted within our system, and remained encrypted when it was removed from our systems." The company maintains that the "key" necessary to decrypt that data never existed within Target's system and could not have been taken during the hack. However, Gartner security analyst Avivah Litan said Friday that the PINs for the affected cards are not safe and people "should change them at this point." Target said the stolen personal identification numbers, which customers type in to keypads to make secure transactions, were encrypted and that this strongly reduces risk to customers. (Source

Target hit with dozens of lawsuits over mass data breach - multiple state attorneys general also probing for answers 
Target’s holiday nightmare is going from bad to worse. The retailer, still reeling from a hacking attack that affected 40 million customers, is facing a new threat: a growing list of class action complaints that seek to punish the company for failing to protect shoppers’ data. A review of federal court records shows that Target has been named in at least 40 different lawsuits across the country related to the data breach. A trio of class-action lawsuits filed in California and Oregon alone are seeking more than $5 million in damages. The Attorney General in at least four states - Connecticut, Massachusetts, New York and South Dakota – have asked Target for information about the breach. That's the first step to a possible multi-state investigation into the breach. (Source (Source (Source

Banks likely to sue Target over loss of card information to hackers 

Banks like Chase and Citibank could hit Target to help pay for the cost of cleaning up the mess of the retailer's recent loss of card information to hackers. "Given the magnitude of the breach and what we've seen in the past, banks are likely to bring action," said information security expert Randy Sabett, an attorney at ZwillGen. Banks have sued merchants following large security breaches in the past. In 2007, TJX Companies paid out $256 million in settlements with banks, credit card companies and others after a data breach at T.J. Maxx. The central issue will be Target's potential negligence. Deciding to what extent the company is responsible will involve teams of forensic investigators and lawyers. Target will likely say it had the best security system possible and was compliant with industry standards, but that the hackers were just too sophisticated. Banks and credit card companies will likely argue that Target's data security was insufficient.

Cards Stolen in Target Breach Flood Underground Markets - selling in batches of one million cards - going for anywhere from $20 to more than $100 per card  Credit and debit card accounts stolen in a recent data breach at retail giant Target have been flooding underground black markets in recent weeks, selling in batches of one million cards and going for anywhere from $20 to more than $100 per card, KrebsOnSecurity recently reported. A fraud analyst at a major bank said his team had independently confirmed that Target had been breached after buying a huge chunk of the bank’s card accounts from a well-known “card shop” — an online store advertised in cybercrime forums as a place where thieves can reliably buy stolen credit and debit cards. There are literally hundreds of these shady stores selling stolen credit and debit cards from virtually every bank and country. (Source

Target data breach highlights outdated credit card security in America - U.S. playing catch-up with Canada, rest of the world  When Target announced that thieves had stolen access to the credit and debit accounts of 40 million of its stores’ customers, it shined a spotlight on America’s woefully outdated credit card technology. It turns out that almost no one apart from us in the developed world uses “swipe and sign” credit cards anymore. Elsewhere – in Europe, Latin America, Asia, Africa, the Middle East – economies rely on so-called EMV technology: credit and debit cards equipped with a computer chip and protected by a personal identification number, or PIN. They generate a unique verification code every time they are used, which makes it very difficult to create counterfeit cards with stolen data. (Source

Senators call for hearings on Target data breach, stricter cybersecurity laws 

Department of Justice and Secret Service investigating data breach

Survey: Target's public image takes a hit - lowest point since at least June 2007

Small Pittsburgh bank replaces cards for customers who shopped at Target

Holiday sales up 2.3% from last year - online Christmas spending up 16.5%
Retail sales in holiday-related categories such as apparel, electronics and jewelry rose a “decent” 2.3%, according to report last week from MasterCard SpendingPulse. The so-so upswing from Nov. 1 to Dec. 24 improved on the same period in 2012 and was in line with expectations, researchers said. Overall sales from all categories swelled 3.5%. The growth remained modest due to six fewer shopping days between Thanksgiving and Christmas this year, as well as stormy weather during the final two weekends of the season – normally key consumption time for last-minute shoppers. However, those stuck indoors were still able to make their holiday purchases. On Christmas Day alone, online sales surged 16.5% year over year, according to IBM Digital Analytics Benchmark. Visits from mobile devices made up a record 48% of all online traffic – up 28.3% from last year. Tablet users spent $98.61 per order on average while smartphone users shelled out $85.11. (Source

Retailers Estimate Holiday Return Fraud Will Cost Them $3.4 Billion - 14% of returns without a receipt are fraudulent, according to NRF Survey  As one of the most serious, but often most misunderstood, retail loss prevention issues, return fraud costs retailers billions of dollars every year. According to NRF’s 2013 Return Fraud Survey* completed by loss prevention executives at 62 retail companies, the industry will lose an estimated $8.76 billion to return fraud this year, and $3.39 billion during the holiday season alone. Overall, 5.8 percent of holiday returns are fraudulent, up slightly from 4.6 percent last year. (Source

Return policies are a bit tighter this year - nearly 28% of retailers change them for the holidays  Consumers at the returns counter of some big-box retailers will find stricter policies in place. Many stores are getting tougher on how long a customer can wait before bringing back an item, particularly on big-ticket electronics products that can be devalued quickly by newer technology. Plenty of retailers still offer a generous return policy, but Best Buy, Sears and Toys ‘R’ Us made theirs more stringent. Earlier in the year, Best Buy cut its regular return period from 30 to 15 days, although members of its My Best Buy incentive program get up to 45 days. The Richfield-based electronics retailer still accepts holiday returns until Jan. 15, compared with Jan. 24 in 2012. Nearly 28 percent of retailers change their return policies for the holidays, according to the National Retail Federation. Sears and Toys ‘R’ Us also have shorter return windows on some electronics. Even Costco, known for a liberal return policy, now limits its returns to 90 days for most electronic items. (Source

Apple denies 'backdoor' NSA access
Apple said on Tuesday it had no "backdoor" in its products after a security researcher and a leaked document suggested the US National Security Agency had unfettered access to the iPhone. Apple said in an email to AFP that it "has never worked with the NSA to create a backdoor in any of our products, including iPhone." (Source

Is Best Buy's unique 'Showrooming' Campaign Working?
Best Buy's showrooming strategy is likely paying off through increased store traffic but more could be done to encourage shoppers to actually buy its products, new research based on social-media data suggests. Best Buy in late October launched its first specific showrooming campaign via a spate of ads featuring actors Will Arnett, Maya Rudolph, Jason Schwartzman and LL Cool J. At the time, the company said it hoped to show consumers there is a better way to research and buy electronics via its "low price guarantee" and the ability to order online and pick up in store. (Source






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MO. Total
Jan 66 $18,930,910
Feb 52 $200,662,400
Mar 62 $4,961,800
Apr 70 $5,856,050
May 78 $4,034,114
Jun 75 $219,695,478
Jul 87 $3,853,854
Aug 98 $10,824,090
Sep 74 $5,305,376
Oct 89 $218,415,844
Nov 73


Total 751 $692,539,916




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Season Two Kicks Off
December 2
Albuquerque's ORC Effort - Chief Raymond Schultz & Karen Fischer, Strategic Support Div. Mgr, APD

Featured Episode


Season 2

New England ORC Event Coverage

Future Episodes

Jim O'Connor, VP of LP on Developing an LP Culture

More episodes
to be announced




MO. 2012 2013 %ñò
Jan 316 385 21.8%ñ
Feb 410 310 24.4%ò
Mar 332 294 11.4%ò
Apr 307 377 22.8%ñ
May 342 385 12.6%ñ
Jun 330 320 3.03%ò
Jul 355 306 13.8%ò
Aug 425 326 23.3%ò
Sep 375 304 18.9%ò
Oct 464 306 34.1%ò
Nov 337 246 27%ò
Dec 265 295 10.2%ñ
Total 4258 3854 9.5%ò


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A leader of a multi-state operation selling stolen merchandise on the online auction site eBay has been sentenced to seven years in prison and ordered to forfeit nearly $1.7 million. The 28-year-old defendant pleaded guilty in March to Racketeer Influenced and Corrupt Organization conspiracy. Federal prosecutors described him as a leader of what they called the "Spellen Enterprise." They said the group sold fraudulently obtained and stolen electronics on eBay and by other means. They said the operation spanned 26 states and involved 14,000 items. Some of the items were purchased from retail stores using counterfeited credit cards and driver's licenses. (Source

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Emotional vigil for victim of Mission Valley Mall shooting Christmas Eve in San Diego  Family and friends gathered Wednesday night at Crystal Pier in Pacific Beach to remember one of the two victims in the deadly Christmas Eve shooting at a Mission Valley Mall. Twenty-two-year-old Salvatore Belvedere died days after being shot in a parking lot outside a Macy's Department store. Ilona Flint, also 22-years-old, was shot and killed as well. (Source

FBI Alert - Nigerian organized crime gangs hitting smaller stores in 5 states with stolen credit cards and aluminum foil  According to the FBI, members of African criminal enterprises in Indiana, Kentucky, Ohio, Pennsylvania, and West Virginia have come up with a creative way to use stolen credit cards, and it revolves around aluminum foil. From the FBI wire feed: Members of African criminal enterprises are wrapping the foil around "feed horns" - the part of a satellite that captures and transmits the signal. The foil blocks the signal, interfering with credit card authorization systems. The criminals then use stolen credit cards to buy cigarettes and high value electronics. Stores commonly accept credit card transactions without validations. So the thieves cover the feed horn, and then they go in and purchase whatever they can. The trick in this scam is to target smaller stores. So they're hitting mom and pop locations, gas stations, and out of the way retail locations. The feed horns are usually on the roof, but that can be accessed rather easily, and the crews are said to be working in teams. However, sometimes the feed horns are on the side of the store wall, making them easier to access. (Source

Holiday crime rises at Stoneridge mall
In one incident on Dec. 23, three men and a teen boy were arrested at Macy's Men's in a scheme in which an employee was selling gift cards, allowing purchases to be made, and then returning the cards. (Source

Paramus Police Probe Possible Pellet Gun Shooting at Mall

Burglars Steal $230,000 worth of jewelry and purses from the Santa Anita Nordstrom  The burglary occurred at 4 a.m. Tuesday, and it appeared the suspects were inside the store for about seven minutes. Three suspects broke a window and then jewelry cases before making off with what Nordstrom officials estimated was $200,000 in jewelry and $30,000 in purses. (Source

Lowes Armed Robber strikes again in Mebane, NC
Mebane Police suspect an armed robbery at Lowe’s Home Improvement store Tuesday afternoon could be the work of a suspect Burlington Police have been hunting since Nov. 25. (Source

Suspect in $1M jewelry robbery in Pittsburgh arrested in Chicago
Northern Regional police Chief Robert Amann says they believe Rodriguez is one of three people allegedly responsible for stealing about $1 million worth of jewelry in May from a salesman who was in the parking lot of a store in Wexford, PA. (Source

Gun Shop Owner Shot, Killed in Store in Saltsburg, PA

Brooklyn’ Kings Plaza Mall Under Strict Security After 300 Teens Cause Chaos After a flash mob of about 300 teens caused chaos inside the Kings Plaza Mall in Brooklyn on Thursday night (Dec 26th), the New York Police Department sent extra enforcement to keep any minor without a guardian from entering the mall on throughout the weekend. (Source

Westfield, MD Wheaton Shopping Mall Evacuated after Fire, Smoke  The Westfield Wheaton shopping mall was evacuated Saturday after fire in the duct work created heavy smoke. The incident occurred around 11:15 a.m. at the Crisp and Juicy restaurant in the mall. Fire officials cleared the building of customers and workers as they put out the fire. (Source

Kay’s Jewelers burglarized for over $400,000 in Newton Plaza, Covington, GA
On December 27, at approximately 12:54 AM Kay Jewelers was burglarized by an unknown number of suspects. The suspects cut into the back door of a vacant lot next door to our location. Then, broke through the adjoining wall and entered our store through the bathroom. The telephone lines and alarm wires were cut, several panels damaged and shelves ripped from the walls. Nearly 1000 items were stolen.



Three busted hitting Bloomingdales, Garden City, N.Y. with fake credit cards for over $100,000  Arrests of three Queens men for Grand Larceny occurred in Garden City on Wednesday, January 1, 2014 at 4:10 pm. According to detectives, a security officer working for Bloomingdales located at 630 Old Country Road recognized the defendants. Total value of all purchases made by the three defendants was $ 9349.00. An additional $ 97,566.00 in fraudulent purchases was made on 12/12/13 and 12/13/13. (Source

Six Walmart Employees Charged in Theft Ring in Acworth, GA
Six Walmart employees in Acworth have been charged in a theft ring at the store. On the day before Christmas Eve, Acworth's police department was contacted by the company's security loss prevention office, which had began noticing discrepancies in transactions involving the six workers. Walmart's loss prevention began to investigate the case along with Acworth detectives, and discovered that the employees were involved with theft of more than $6,000 worth of merchandise by voiding transactions at the register. This allowed co-workers to leave the store without paying. (Source

Organized crime ring involving more thieves strikes area malls in St Peters, MO  Police say a couple was arrested as a part of an organized theft operation. Police say a couple was arrested as a part of an organized theft operation. They were arrested for stealing $1,200 worth of merchandise from Dick’s Sporting Goods. (Source

Marshall’s Retail theft ring broke up in Cranberry Township, PA
The group is accused of stealing more than $2,500 in merchandise from both the Cranberry Township Marshalls and a store in Beaver County. They would sell gift cards, often for half of their worth, to allegedly buy heroin. Police busted the retail theft ring after Thomas Pieri, 31, of New Galilee was apprehended by a loss prevention officer at Marshalls. Pieri reportedly then admitted to the 14 thefts allegedly undertaken by his group and proceeded to give up his other cohorts to police. All four are charged with retail theft, theft by deception, receiving stolen property, criminal conspiracy and organized retail theft. They were charged Dec. 26. (Source

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Job Opening




Vice President LP Confidential United States Downing & Downing
Remote Position: Service AP Manager Best Buy Elkridge, MD Best Buy
AP Coordinator Northgate Markets Santa Ana or Anaheim, CA Northgate Markets
District AP Supervisor Northgate Markets San Diego, CA Northgate Markets
Senior AP Auditor Northgate Markets Anaheim, CA Northgate Markets
Sr Mgr AP Analytics & Training Northgate Markets Anaheim, CA Northgate Markets
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Today's Daily Job Postings from the Net - Appearing Today Only
View two months of postings here

Job Opening




AP Manager in Training Walmart Livonia, MI Wal-Mart
AP Manager in Training Walmart Russellville, AL Wal-Mart
AP Manager in Training Walmart Murrieta, CA Wal-Mart
AP Manager in Training Walmart Camby, IN Wal-Mart
AP Manager in Training Walmart Minden, LA Wal-Mart
AP Manager in Training Walmart Berlin, NJ Wal-Mart
AP Manager in Training Walmart Lancaster, PA Wal-Mart
AP Manager in Training Walmart Baxley, GA Wal-Mart
AP Manager in Training Walmart West Point, MS Wal-Mart
AP Manager in Training Walmart Erie, PA Wal-Mart
AP Manager in Training Walmart Austin, TX Wal-Mart
AP Manager in Training Walmart Batavia, IL Wal-Mart
AP Manager in Training Walmart Phoenix, AZ Wal-Mart
ETL Assets Protection Target Eureka, Ca Target
LP Manager Macy's Bay Shore, NJ Macy's
LP Manager Kmart Roswell, NM Sears Holdings Corp
LP Manager Sears Erie, PA Sears Holdings Corp
District LP Manager Kmart Hesperia, CA Sears Holdings Corp
LP Manager Sears Falls Church, VA Sears Holdings Corp
District LP Manager Sears Los Angeles Valley, CA Sears Holdings Corp
LP Manager Sears Sierra Vista, AZ Sears Holdings Corp
Regional LP Manager Kmart New York, NY Sears Holdings Corp
Dept Mgr Store LP & Safety Lowe's Santa Clarita, CA Lowe's
Dept Mgr Store LP & Safety Lowe's Sterling Heights, MI Lowe's
Dept Mgr Store LP & Safety Lowe's Mobile, AL Lowe's
Mgr LP & Safety Distribution Lowe's Mooresville, NC Lowe's
Dept Mgr Store LP & Safety Lowe's Greenville, MS Lowe's
Store AP Manager Home Depot Long Island City, NY Home Depot
Store AP Manager Home Depot Louisville, KY Home Depot
Store AP Manager Home Depot Clarksville, IN Home Depot
AP Manager Home Depot Midland, TX Home Depot
AP Manager Home Depot Lubbock, TX Home Depot
Store AP Manager Home Depot Tucker, GA Home Depot
AP Manager Home Depot Livonia, MI Home Depot
Regional LP Manager TJ Maxx Framingham, MA TJX Companies


On the Move: Home of the Industry's Original - Sponsored by Cival Demand Associates

Brad Dykes was promoted to Director, Field Retail Operations for Cabela's.
Rich Kelly
was named Director Loss Prevention for Shaws/Star Markets.
Joe Schrauder was promoted to Director of Asset Protection, Florida and Puerto Division, for Walmart.
Doug George
was promoted to Regional Investigator for Nordstrom.
Katie Klingler was promoted to District Operations Manager for The Home Depot.
Steve Bothma was named Regional Loss Prevention Manager, Southern Region for Cotton On Group.
David Branum was named Regional Loss Prevention Manager for Bealls/Burkes Outlet.
Ken Richardson was named Loss Prevention Multi-Unit for Gap Inc.
Andrew Henderson was named Regional Asset Protection Manager for REI.
Browel Munoz was promoted to Area Loss Prevention Manager for Ross Stores, Inc.

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Help Your Teams Thrive with These 6 Tricks  Managing a team can be difficult; sometimes the team's members aren't in sync with each other, conflicts can arise or there can be miscommunication or even lack thereof. It's important to have a functional team in all aspects of their performance. Use these tips to make sure the foundation of your team is solid. (Who's on the team?)

Big Ideas Come to Those Who Ask
Innovation is what keeps you in front of the competition and keeps your company thriving. Thinking big and working to create new ways of doing things, or bringing new ideas to the table should be an important element of your company's culture. (Keep the creative juices flowing)


Get Comfortable with Being Uncomfortable: 5 Tips  With 2014 upon us, and thinking of your goal you would like to accomplish or implement for the new year, try using this as your new mantra: Step outside your comfort zone. It can be scary and intimidating, doing things that are new or unusual, but you won't know the good it can bring unless you try! Use these tips to get you started. (You don't have all the answers)

9 Ways to Turn a Frustrating Day into a Great One  We all have "those days" where we just can't seem to get anything right, and nothing goes as we had hoped or planned. Here are some tips on how to turn that day around, get it back on track and moving in a positive direction. (Don't crawl back in bed, count your blessings)

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At the end of the day, interviews are based on three basic questions or concerns every executive has about every candidate. 1) How are you going to fit in our culture? 2) Are you really a subject matter expert? and finally 3) What's your plan and how are you going to approach our business and make the biggest impact? And while certainly there's a number of subtopics and other questions about leadership and conflict management, at the end of the day the senior management team is focused on these top three. And while many candidates think they don't have the information necessary to answer those questions in a first interview -- they're wrong because it's all about the preparation and the homework you do before that first interview. And if you do it well you will be able to answer all three.

Just a Thought,
Gus Downing

Gus Downing

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