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 January 6, 2016


The LP Industry's #1 News Source - Informing, Educating and Instilling a Sense of Community

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Developing Tomorrow's
LP Leaders, Today

John Voytilla, VP Global LP & Safety, Office Depot

New Perspectives
on the National Retail
Security Survey

Dr. Richard Hollinger, criminology professor at Univ. of Florida, lead author of the NRSS

Keys to Collaboration:
Building Effective Public-Private Sector Partnerships

Joe LaRocca, RetaiLPartners; Eric Ives, Unit Chief International ORC Task Forces, FBI; Cpt. John Romero and Det. Joe Hopkins, LAPD Commercial Crimes Division

View all episodes here



A Best-Selling Career

An Interview with Scott Sanford, Director of Investigations & Training at Barnes & Noble, Inc. (PART 1)

By Amber Bradley

Scott Sanford is the director of investigations and training at Barnes & Noble, Inc. He has more than 20 years of experience in the retail loss prevention industry where he developed a foundation in retail operations and shrink reduction strategies. After his service in the United States Marine Corps straight out of high school, he gained work experience at Dunham's Sporting Goods and Lowes Companies, Inc. Today Sanford heads an investigations team at Barnes & Noble that seeks to identify and reduce loss through systemic measures and operational proficiency. Sanford contributes his career success to his solid work ethic, an incredible list of mentors and unwavering determination.

If you don't like it, leave it
Sanford would describe himself as a good kid growing up, with good grades and a passion for the sport of wrestling. Sanford's father had many words of wisdom, but Sanford remembers his best advice, "You're smart and you have a great work ethic. Find a job you like. If you don't like it, leave it and move on to the next one. If you like going to work, it will show and you'll get promoted often." His advice was spot on. Sanford found the industry he loved, loss prevention.

Finding your passion in life
In college, Yoplait Yogurt whose plant was close to Sanford's college, offered him a job to make nearly $10/hr. He also had the chance to make $3.35/hr. (minimum wage at the time) catching shoplifters. Sanford took the obvious choice, catch the bad guys! He began working for "Stop That Thief (S.T.T, Inc.)." As a criminal justice major, catching shoplifters seemed more appealing. STT provided retail investigative services to a variety of Michigan retailers. He remembers the indoctrination period required: 80-hrs of walking the floor, learning how to blend in, observing actions of customers, and maintaining surveillance without getting pegged. His first solo apprehension was the daughter of the Chief of Police! She had stolen Band-Aids by concealing them in her purse; she took nothing else, just a $1.98 box of Band-Aids. During his first year working for STT, he caught nearly 100 shoplifters. Sanford found his niche.

Top-shelf ORC investigative process
In April 2005, Sanford started with Barnes & Nobles as a Regional LP Manager and was promoted to Director of Investigations a year later. At the time it was evident that Barnes & Noble's shrink was externally driven; Sanford was also aware that thousands of online sellers were boldly listing the very goods that were walking off the shelves. But at that time it was not popular to investigate external loss beyond store events. Sanford wanted to change that. The foundation of the investigative model started with chasing down the low hanging fruit, the online sellers who listed and sold stolen product in quantity and below MSRP. The strategy Sanford implemented included identifying suspicious online sellers, placing bids to obtain seller information, making orchestrated buys to confirm seller identity and further evaluate the product. No longer anonymous, the sellers would be further investigated, located and interviewed by Sanford, and later by his growing team of investigators. In every case, they found that prolific online sellers were often prolific shoplifters, many of which were niche' shoplifters stealing only Graphic Novel or Computer books, while others focused on Audio. They pulled written and video-taped confessions from people who had flown under the radar for years due to their anonymity. His team discovered that taking just one person out of the market resulted in a drastic reduction to inventory shrink. Today they continue to refine their process. "The culture has changed over the years", Sanford explained. "With increased emphasis on training down to bookseller level, we've seen a shift in how cases are initiated, with over 60% now being identified by store personnel encouraged to obtain 'actionable data' on suspects; vehicle plate numbers, and other identifiable means." Sanford is very proud to be part of Barnes & Noble's amazing team and rightfully so.

Sanford grade investigations team
The loss prevention department at Barnes & Noble, led by Jeff Fulmer, Vice President of Loss Prevention is quite lean, running at only a fraction of the industry standard. Sanford's team is no exception; three investigators address the ORC efforts consisting of over 600 stores throughout the country. The investigator's role is to support the field and reduce inventory shrink through proactive investigations that identify threats to the company. Sanford said they are first and foremost investigators. His team is well rounded, individually and collectively. The standards they've set as a department are high in regard to technical understanding of the role and its requirements. A case may start with an ounce of information, but then develops quickly into a massive portfolio of details associated with a once unknown suspect who now has an identity, a personality, and a place he or she calls home. The investigative piece is key, it is the foundation of what comes next: the interview and the confession. Being able to conduct a knock and talk interview is an art. A successful interview requires confidence, charisma, and skill. The wrap-up is very important. Sanford has seen great cases turn to mud because they were not properly closed. Sanford's mentor, Peter Barrington, told him, "Scotty, nothing compliments a great case better than a great statement and a world-class report." His team is well aware of this mindset, and they've received numerous compliments from various law enforcement agencies over the years. Sanford shares that his team has an impressive prosecution rate, too.

$30 Billion price tag for ORC
The National Retail Federation says Organized Retail Crime (ORC) costs the retail sector nearly $30 billion each year! Sanford explained the estimates of ORC theft vary by retail sector/chain, stating "It is very hard to obtain exact loss figures attributed to ORC by an individual retailer, let alone an entire industry". At Barnes & Noble, Sanford attributes up to 60% of the total company inventory shrink to external theft. However, it is a small percentage of shoplifters that drive the total shrink dollars. Sanford believes 20% of shoplifters are driving 80% of the problem. He estimates nearly half of their total loss can be attributed to ORC activity. To put things in perspective, however, Sanford clarified total shrink losses are well below industry average. And, though this is largely due to ORC investigative efforts, Sanford praised the collective efforts of all department personnel. "A ball doesn't bounce unless its round, and we have a well-rounded team. Our Regional LP Directors have done an amazing job in the field; store awareness is very high. The communication of shoplifting incidents that surface in the stores is crucial to our efforts. The best-in-class inventory performance, and year-over-year shrink reduction has been a team effort. Backed by such an exceptional team, Sanford is confident the ORC price tag will continue to decrease.

Read the full article here.  Part 2 will be published in tomorrow's Daily.


Christopher Sant was promoted to Senior Manager of Investigations for Rite Aid.  Christopher started with Thrifty Payless in 1995 as a cashier in Sacramento, CA. He joined Rite Aid in 1996 as part of the Thrifty Payless acquisition. During his tenure with Rite Aid, Christopher held various positions within the company, including his most recent position of Asset Protection District Manager. Christopher was awarded "Loss Prevention Manager of the Year" in 2005. He is currently pursuing his Loss Prevention Certification (LPC) through the Loss Prevention Foundation.

Rite Aid LP dives into data to find product-specific theft-deterrent systems
Many retailers have found that a focus on deterring would-be shoplifters can be more effective than trying to physically stop individuals. To do so, they are turning to tools such as devices that attach high-risk items to a fixture or rack, making it next to impossible to leave the store with them. These tools and devices need to be implemented in cost-effective ways, though, which requires identifying both the tools that will be most effective in safeguarding different products and the stores in which deploying these tools is most likely to reduce shrink.

For the past several years, Rite Aid has been working with loss prevention firm USS to achieve these goals. Robert Oberosler, group vice president of loss prevention, wanted a system that would "enhance the customer experience" while protecting high-theft items - and he wanted managers at the company's nearly 4,600 stores across the United States to lead the charge. "Rather than corporate giving a mandate," he says, "we wanted to allow the stores to use data to determine which items were seeing theft and [how] to protect them."

Another requirement: The theft deterrent measures had to look attractive and still allow customers to view and self-select products. Rather than locking up high-value items, "we wanted great on-shelf availability," Oberosler says. At press time, there was no indication that Walgreens' proposed acquisition of Rite Aid will impact these efforts.

The first task for USS was developing an online tool that individual store managers could use to find the right loss prevention products for their stores. "The concept was a website [built to look] like an Amazon page," Oberosler says. The idea was that the information would tell managers which devices tended to work best for which products. The resulting website, which the USS team spent several months developing, allowed managers to quickly find and implement the devices they needed; shrink declined and sales rose. Oberosler then challenged USS to use analytical tools to review data on sales and shrink across the chain, highlight emerging trends and identify targeted solutions.

At Rite Aid, the USS analyst uses data to identify the stores that are seeing the greatest losses in certain categories and recommends solutions to address the current challenge. "This gives us a laser-guided approach to problems," Oberosler says. Based on this, Rite Aid will choose 10 or 12 stores in which to test the potential solution, as well as an equal number of control stores. If the results show the solution is providing the expected benefits and generating a positive return, the test is expanded. Moreover, Oberosler and his team are able to provide the return-on-investment data necessary to procure the capital dollars required to invest in a loss prevention tool. "That's what the CFO is looking for," he says. nrf.com

Georgia Town Teaches 'Fight Back' as Option in Mass Shootings
"Active Shooter: A Citizen's Guide to Planning for Survival." Training class in Douglasville, Ga., was packed.
Chief Gary Sparks, an Army veteran with 29 years on the police force, set the mood with an opening chat that was part folksy pep talk and part pragmatic self-defense lecture. The world has changed, he told the crowd: Google the floor plans of stadiums and concert sites before going to them. Study the layout of your grocery store. Make a note of places to make a quick exit or to hide. And be ready to pounce, if you must, with maximum aggression.

You can't go out here and not have a mind-set to win the fight," Chief Sparks said. "Can't go around here with no sheepish-type mind-set. There ain't no sheep dogs. Everybody in Douglasville, we tigers, lions, bears, elephants, whatever you want to be." nytimes.com

Chipotle is now the subject of a federal criminal investigation
- Sales plunged 30% in December amid E. coli outbreak
Chipotle has been served with a federal subpoena as part of a criminal investigation tied to a norovirus outbreak at one of its restaurants. The subpoena, received last month, requires Chipotle to produce a broad range of documents tied to a restaurant in Simi Valley, California, tied to norovirus outbreak this past August, the company said. The investigation is being conducted by the U.S. Attorney's Office for the Central District of California in conjunction with the Food and Drug Administration's Office of Criminal Investigations, Chipotle said in a filing with the Securities and Exchange Commission Wednesday.

The disclosure comes as Chipotle Mexican Grill Inc. reels from an E. coli outbreak linked to its restaurants in late October and November. That was followed by a separate norovirus outbreak at a restaurant in Boston. The cases received far more national media attention than the norovirus outbreak in California and the company has seen sales slump. Sales plunged 30 percent at established locations in December, Chipotle said Wednesday. abcnews.com

Calif. Top Court Wrestles With CVS Employee Seating Rules
The California Supreme Court on Tuesday grappled with how to clarify the state's suitable seating requirements after the Ninth Circuit requested its input in separate appeals brought on behalf of CVS cashiers and JPMorgan tellers whose bids for class certification were rejected. How the nature of an employee's work determines whether seating is reasonable - and who gets to make the call. Justice Liu noted that the defendants, particularly CVS, have argued that employees must stand in order to present themselves as ready to provide customer service.

"It doesn't seem unreasonable that the defendants want their employees to present a certain presence with respect to customer service," Justice Liu said.

Rite Aid Cures Judge's Concerns, Gets $9M Wage Deal OK'd
A California judge on Tuesday approved Rite Aid's $9 million settlement with a 2,775-member class of current and former pharmacists who say they were denied rest and meal breaks, after the deal was revised to fix a payment method the judge had called unfair. law360.com

Violent thieves targeting pharmacy delivery vans
As pharmacies take steps to curb in-store robberies, thieves are increasing targeting the delivery vans that transport prescription painkillers from warehouses to pharmacies and hospitals. Nearly 100 thefts from vehicles delivering pharmaceuticals in the past two years. These thefts are happening almost four times more frequently than in 2012.

Law enforcement officials speculate that some thieves are now targeting the drugs before they reach the pharmacies due to security upgrades such as time-delayed safes, in-store security guards, and GPS tracking devices that can be attached to prescription painkiller bottles. "These thefts are almost exclusively controlled substances. And where we rarely saw violent attacks in cargo thefts, these are unusual in that they involve the threat of force or the use of force, " Gregg Goneconto, a former FDA criminal investigator, told STAT. modernmedicine.com

Dollar General continues to be sited by OSHA for store safety hazards
- This time in Texas
- Fines now reaching $444,800 with employees in 21 states filing complaints
The U.S. Occupational Safety and Health Administration cited the Goodlettsville, Tennessee-based discount retailer for two willful violations for failing to keep exit routes clear and unobstructed and for failing to keep working space clear around the electrical panel of the Sherman, Texas store, according to an agency statement issued Monday.

Dollar General was cited for two repeat violations for failing to keep the store aisles clean and clear and ensuring that portable fire extinguishers were mounted and accessible. The company was also cited for a serious violation for failing to clearly mark an exit route, according to the news release. The citations carry proposed penalties of $162,800, according to the statement.

"Dollar General stores nationwide have repeatedly been cited for exposing their workers to hazards posed by overstocking issues, while promising time and again to take corrective action, yet workers continue to be exposed to unnecessary hazards," Josh Bernstein, OSHA's acting area director in Fort Worth, Texas, said in a statement. "It is the employer's responsibility to find and fix these hazards, and OSHA will continue to hold this employer accountable."

OSHA has received complaints from Dollar General's employees in 21 states since 2006 and has cited the company for 240 safety violations, including numerous willful and repeat violations during this same time period, according to the agency.

In November 2015, OSHA cited and proposed more than $113,000 in fines for workplace safety violations at a Dollar General store in Hamburg, Pennsylvania, including hazards caused by a bolted and blocked exit and low light conditions for exits.

In September 2015, the agency proposed $169,000 in fines for safety hazards at two of the retailer's West Virginia stores, according to OSHA.

"Dollar General is committed to providing a safe work environment for its employees and safe shopping experience for its customers. The company employs a number of policies, procedures and training programs designed to ensure store managers and their teams understand the necessary steps to create and maintain a safe work and shopping environment," the company statement said. businessinsurance.com

Warm Winter Killing Fashion Retailers - Nearly $1 Billion in Lost Sales
Shoppers shunned winter clothes at the end of 2015 due to the unseasonably high temperatures: Sales of outerwear in the U.S. are down 10% this season, and sales of hats, gloves and scarfs in the U.K. plunged by 32%. That's nearly $1 billion in lost business, according to experts. Retail consultancy Planalytics estimates that apparel retailers in the U.S. have lost about $838 million in sales because of the mild weather in November and December. In the U.K., the situation is similar, with the negative impact on retailers estimated at around $120 million.

December was the warmest on record in many places in the U.S. and Europe. Meteorologists say the mild winter is down to El Niño, a weather phenomenon that occurs in the tropical Pacific Ocean roughly every seven years. The higher-than-normal temperatures are forecast to continue for most of the northern half of the United States through the rest of the winter.

Experts estimate that between 2% and 8% of retail revenues are affected by the weather. But for highly seasonal items, such as winter clothes, the number can be as high as 40%. There is an upside to the balmy temperatures, however. Companies selling other goods and services might get a boost as customers spend their money elsewhere. Home improvement stores, for example, are benefiting because people don't need to put off repairs due to bad weather. cnn.com

Survey: US businesses add 257,000 jobs - led by retail and construction sectors
U.S. businesses stepped up hiring last month, led by solid gains in construction and retail, a private survey found. Payroll processor ADP said Wednesday that companies added 257,000 jobs in December, the most in a year. Construction companies added 24,000 jobs, while retailers and shipping firms added 38,000. The figures suggest that employers are still hiring at a healthy pace, even as overseas economic weakness and the strong dollar have hit U.S. manufacturing. Factories added just 2,000 jobs last month, ADP said. mecktimes.com

Lawsuit: Walmart Sold Ammo Used In Killing Spree To Drunk 20-Year-Old

Gun sales shoot up as proposed regs loom, consumer demand spikes

Circle K adds 62 stores in 9 states

Sonic Drive-In opening 33 new locations in California

Quarterly Same Store Sales Results

Hhgregg Q3 comp's down 11% with sales down 11%


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eBay GAP team partners with US Attorney to bring down Global Software Piracy Ring

The eBay GAP team partnered with the US Attorney for the Western District of Missouri on an investigation that uncovered one of the largest software piracy schemes ever prosecuted with the US Department of Justice. The multi-million dollar scheme, with co-conspirators operating overseas in the People's Republic of China, Singapore and Germany and across the United States, illegally sold millions of dollars of Microsoft Corporation and Adobe Systems, Inc., software product key codes through a charitable organization and several online businesses. Over 170,000 product activation key codes were distributed by conspirators, and many of these key codes were used and activated numerous times each.

In the course of this investigation, search warrants have been executed at 13 separate residential and business locations in five different states. Investigators seized more than $20.6 million in assets, including $10,188,777 seized from bank and investment accounts, 10 luxury automobiles and 27 parcels of real estate with a total market valuation of $9,739,399, through federal forfeitures. In December the Department of Justice announced that it had convicted the sixth and final defendant for his role in the six-year massive fraud scheme.

Read more at wired.com and at justice.gov

For further information on PROACT, email inquiries to PROACT@eBay.com.

eBay Direct - Click Here  -  (notify - info - questions)



With mobile wallets, banks shift fraud liability to consumers
- Clause buried in terms of service fine print
Some banks are leaving their customers who opt to use mobile payment systems on the hook for fraud. One bank's terms of service contract even said this: "We are not responsible if a security breach occurs that affects any information stored in any Wallet."

"You're not going to see big scale breaches, like Target, in 2016 and '17," Stasiak said, "with EMV (chip-enabled cards) and these new technologies being rolled out. Because of that, the liability is now being shifted to the consumer because they believe, if it gets breached, it came from the consumer, not the retailer." newsnet5.com

Cybersecurity as a Competitive Advantage - 'Strategic Intangible'
Cybersecurity strategies must align with business objectives, but that's difficult because most boards of directors don't understand security, says Lance Hayden, managing director at the consultancy Berkeley Research Group. "Security needs to be a part of the corporate enterprise strategy, which means security needs to be part of what the organization uses to competitively differentiate itself from other organizations," Hayden says in an interview with Information Security Media Group. "We're going to see some companies that get really better at defending themselves, and we're going to see other companies that get better not only at defending themselves, but at leveraging what they're doing in that regard to actually compete in the marketplace."

Hayden views cybersecurity as a "strategic intangible" that resembles processes such as talent management or innovation management that are difficult to measure or assess. "They involve things like culture, as well as tangible assets. But no one would probably think that innovation and talent management are not important to an organization's strategic success."

As organizations develop a better understanding of cybersecurity, they'll "start realizing there is so much more to this in terms of what we can do with it strategically than just making sure that things don't break on our watch," Hayden says. "Boards that get ahead of that curve and figure out how to leverage it as an asset are going to see themselves ... pulling ahead of their competitors, because they're going to use cybersecurity as part of their portfolio of strategic assets. Other folks will struggle just to keep those operational fires burning and [not know] how to turn it into something of more value." govinfosecurity.com

Creating an effective process for returns in omnichannel retail
- while preventing fraud
For omnichannel retailers, the returns process can be a make-it-or-break-it -moment in terms of creating a lasting customer experience memory with their consumers. Because customer loyalty is the product of all engagements with a retail brand, a smooth and customer-centered returns process is a critical part of the omnichannel shopping experience. In the digital world that we now live in, today's consumers require the ability to purchase items online and return those items at the physical store if needed. The returns process should be seamless and responsive to all channels while also guaranteeing consumer's privacy and information safety, diminishing the possibilities of credit card fraud as much as possible. Retail industry veterans will probably remember how older point of sale (POS) systems would mask credit card information - a setup that was significantly easier for fraudsters to take advantage of and one that led to restrictive return policies that often created ill will with customers. However, with the tokenized approach outlined in this article, the POS doesn't hold any credit card data. As a result, retailers can offer more flexible, shopper-friendly return policies without jeopardizing the shopper's card data. drugstorenews.com

Emerging technologies, BYOD policies drive retail adoption of stronger email encryption, data security
It is expected that the adoption of email encryption in the retail sector and IT and telecom will increase to share private information and financial information with client without the risk of loss and theft. At present, North America is adopting email encryption at a faster pace due to the widespread implementation of technologies, such as cloud and BYOD (bring your own device). The adoption of technologies has encouraged users in North America to adopt email encryption to secure confidential data being accessed through personal devices. There has been a rise in the number of theft and loss of personal devices, such as smartphones and tablets, which in turn leads to the organizational data loss and misuse. prnewswire.com

Hyatt Hotels tells customers to check credit cards amid malware hacking fears
Global hotel chain Hyatt has advised customers to review their card statements after it found malicious software on the computer system that processes customer payments, raising the possibility that hackers may have obtained credit card numbers or other sensitive information. The company has not said if any customer data was stolen. Hyatt is the latest of several major hotel chains to report this year that hackers had attacked their computers. The Hilton, Starwood, Mandarin Oriental and Trump Collection chains have previously acknowledged finding malware in their payment systems. Hyatt is providing updates on its website here. theguardian.com

Cybersecurity: will it be the 'it job' of IT?

Video: Make your iPhone more secure



AEON RETAIL Reinvents Its Strategy to Reduce Out-of-Stocks and Further Improve the Shopping Experience

THOROFARE, N.J. - Jan. 5, 2016 - Checkpoint Systems, Inc. (NYSE:CKP), a leading global supplier of merchandise availability solutions for the retail industry, today announced that AEON RETAIL, a major Japanese retailer, is switching out existing acousto-magnetic (AM) electronic article surveillance (EAS) systems for Checkpoint's radio frequency identification (RFID)-upgradeable RF EAS systems to improve inventory management and the shopping experience.

AEON RETAIL will also pioneer Checkpoint's RFID robot prototype (Video) to automate the in-store inventory cycle-counting process so it can improve inventory visibility and enhance the shopper experience.

AEON RETAIL and Checkpoint have begun to implement source-tagging for apparel and consumer packaged goods merchandise. The source-tagging program will ensure merchandise arrives at stores already tagged and shelf-ready. With these solutions in place, AEON RETAIL aims to improve operational efficiencies with accurate inventory visibility, automating tasks that allow staff to focus their time on customer-facing activities, thus improving the overall shopper experience.

AEON RETAIL has been piloting Checkpoint's RFID solution and will now expand it to its latest flagship store. It will utilize Checkpoint's OAT Enterprise software fully integrated into its point-of-sale and point of exit systems and Checkpoint's new UNO RF/RFID label. This technology will enable AEON RETAIL to automatically match its inventory with merchandise sales and identify to the unit any items that left the store. The accuracy of the information will help reduce excess inventory, reduce out-of-stocks and improve operational efficiencies.

The flagship store will also feature a first of its kind, Checkpoint's prototype robot-enabled inventory counting solution. The robot will automate the inventory cycle counting process to eliminate human-error, reduce operational costs and shift what used to be an employee task to value-added activities where they can better serve the shopper.

AEON RETAIL ensures that the investment in EAS (EVOLVE iRange P10) can be upgraded to RFID and the labels can be utilized in conventional EAS or in an RFID-enabled store for both loss prevention and inventory visibility.

"We are excited to work with AEON RETAIL on this RFID pilot, and we are committed to a successful and evolving inventory availability program for the company," said Per Levin, President, Merchandise Availability Solutions, Checkpoint Systems.

Read more here.



Kenya's West Gate Mall Massacre - Could it happen here?

In September 2013, armed gunmen attacked the Westgate shopping mall in Nairobi, Kenya, resulting in 61 civilian deaths, six dead security officers and over 175 injured. Special Agent In-Charge Richard Frankel of the FBI deployed to Kenya with a Rapid Deployment Team and assisted the Kenyans in the forensic and intelligence investigation related to the terrorist attack. In this LPNN interview, Mr. Frankel talks about this high-profile investigation, the odds of a similar attack occurring in the U.S., and the importance of active-shooter programs for retailers. With the ultimate responsibility of protecting your employees and customers, learn what LP executives can do to prepare for and prevent such a catastrophic event.

Episode Sponsored By:

"Live in NYC" Event Closing

LPNN Quick Take #21

After a jam-packed day full of LP leaders, retailers, solution providers - and all the valuable information and fun in between - MCs Joe LaRocca and Amber Bradley sign off from the D&D Daily's "Live in NYC" at the NRF Big Show 2015. Re-live all the great moments here.

Solution Providers, have a video or commercial you want to publish? Contact us.

What will happen in e-commerce during 2016?
1. Amazon will become the new Walmart  Amazon surpassed Walmart in terms of market capitalization in 2015. In 2016, TrueShip predicts Amazon's collection of small businesses using it as a sales platform will dislodge the huge entity Walmart as the overall top retailer in terms of influence, stature and reputation.
2. E-commerce will represent 10% of all retail.
3. Facebook will overtake YouTube for branding
4. Emotionally driven shopping will become the new standard
5. In-store pickup will save big-box chains
6. Competitors will create Amazon Prime-like portals.
7. Drones will begin delivering packages
8. Marketplace-based selling will shift the industry
9. Mobile shopping will overtake desktop
10. Hassle-free returns will be expected by consumers

Online retailers have happy New Year
According to Verizon Retail Index data, broadband traffic attributed to e-commerce shopping activity reached new heights over the New Year's holiday weekend (Jan. 1-3). E-commerce traffic posted highs of 28%, 32% and 36% respectively above average daily levels on those three days - a similar pattern to the prior year. Notably, Sunday posted the highest activity of the season to date which is consistent with a trend identified by Verizon during the 2014 season.

However, mobile traffic attributed to m-commerce was lower (98%, 99% and 97% of normal levels) than usual over the holiday weekend. Year-over-year, overall traffic was higher during the same period in 2014. chainstoreage.com

Money surges into e-commerce in 2015
Investors and buyers put more than $32 billion into the industry last year, a 145% jump year over year. internetretailer.com

Walmart pursues mcommerce leadership by tapping MasterPass



Mid Atlantic Organized Retail Crime Alliance Intelligence/Networking Meeting Announcement

Law Enforcement, Security and Retail Partners:
You are invited to a meeting presentation held by the newly created Mid Atlantic Organized Retail Crime Alliance (MAORCA) on February 9th 2016. During the meeting, you will have the opportunity to learn about the MAORCA.org website, network, and share intelligence with private and public sector partners.

Please RSVP by Friday 1/29/16 by emailing Amanda.Kilpatrick@MAORCA.org. If you'd like to share BOLOs, please include them with your RSVP!

Lufkin, TX: Dollar General manager scammed into activating $2.5K in prepaid cards; fake Corporate Loss Prevention phone call
The Lufkin Police Department is investigating an incident in which someone called the Dollar General on Kurth Drive and allegedly scammed a manager into activating more than $2,500 in prepaid cards. According to the Lufkin Police, the incident occurred at about 9:12 a.m. Monday. A man claiming to be a corporate loss prevention officer called the manager at the Kurth Drive Dollar General store and told her she needed to activate the cards, so she could take them out of service, the report stated. The manager did so with a number of Amazon, Net 10, and Vanilla prepaid cards.

According to the report, the woman told the responding LPD officer that it seemed as if the man knew the store's computer system very well. "A district store manager later told an officer that this is a nationwide scam and that it has prompted new policy and training on prepaid cards," the report stated. ktre.com

Memphis, TN: Sam's Club associate accused
of stealing $3,000 worth of cigarettes
A former Sam's Club supervisor is accused of helping steal thousands of dollars' worth of cigarettes. An employee told police he saw 28-year-old Tiron Peoples scan dozens of cartons of cigarettes for a customers and then promptly void the transaction. At that point, the employee said Peoples helped load the cartons of cigarettes onto a flatbed cart and cover them up with other paid-for merchandise. The supervisor then exited the store with two men and helped them load the merchandise into a silver Toyota 4Runner. Sam's Club said the stolen cigarettes were worth more than $3100. fox13memphis.com

Concord Twp, PA: Pennsylvania State Police investigating $750 Baby Formula theft from CVS
State police from Troop K, Media barracks, are investigating a case of retail theft that happened on Jan. 1 at the CVS on Route 1 in Concord Township. A report said two women entered the store at 2:15 p.m. and left with $731 worth of baby formula without paying. chaddsfordlive.com

Do you have an ORC case to share? Publishing it educates the LP & retail community,
which might fuel even more jobs and funding.
Share your ORC news and help the industry grow!

Birmingham, AL: Fight over money leads to shooting at convenience store Birmingham police said a man suffered a gunshot wound in the leg during a fight over drug money. Officers responded to reports of shots fired at a gas station in the 900 block of 20th Street in Ensley about 12:30 p.m. The victim was located and taken to a hospital with non-life-threatening injuries. Investigators said the victim was walking with a woman when they were approached by a man the victim owed money to for drugs. A fight broke out and the man shot the victim in the thigh. The shooter remains at large. wvtm13.com

Cleveland, OH: Police catch 3 smash-and-grab suspects red-handed at Rite Aid
Some accused smash-and-grab thieves were caught red-handed Wednesday morning by a police officer on routine patrol. The officer was driving by a Rite Aid at the corner of East 55th Street and Superior Avenue when he saw a van smash into the front window of the store. The three people inside the van jumped into a getaway car and took off. Shortly after, the three suspects were in custody. fox8.com

Cleveland man Indicted in Fatal Aurora Farms Premium Outlets traffic crash
Four times in the past eight years, a Cleveland man had been caught stealing merchandise from Aurora Farms Premium Outlets. Authorities say after his fifth attempt in July, two lives were lost when he crashed his vehicle while intoxicated and was fleeing from police. Frank L. Tindell, 35, is facing seven felony and two misdemeanor charges after being indicted by a grand jury for causing the death of Nadia N. Campbell, a 26-year-old Cleveland woman, and her unborn child in the crash. Tindell was booked into the Portage County Jail on Christmas Day

At about 1:30 p.m. July 21, Tindell and Campbell allegedly were shoplifting at the Outlets center. They fled in a southbound on Route 43 in a vehicle with Aurora police pursuing. With police half a mile behind, Tindell's vehicle sideswiped a truck, rear-ended an SUV, crossed the center line and hit another truck head-on. Campbell was fatally injured. She was about 15 weeks pregnant.

Tindell's vehicle allegedly contained more than $1,000 worth of merchandise reported stolen from five Outlets stores, according to his indictment. Also found were so-called "booster bags" lined with duct tape in an attempt to defeat store security sensors. auroraadvocate.com

Houston, TX: Burglars smash church van into Family Dollar store
Houston police say they are looking for a group of men who used a church van to smash into a store in northeast Houston. It happened around 3am at a Family Dollar store on North Wayside Drive and Kenton Street. Officers say the burglars crashed the van into the store, creating a hole in the cinderblocks large enough for them to get inside. The men are accused of stealing tobacco products and then running off. abc13.com

Richland Co, SC: Deputies search for 3 suspects in Belk's Armed Robbery
Richland County deputies are searching for three suspects after a fourth was detained by a Belk's loss prevention officer during an armed robbery of the store Tuesday evening. Lt. Curtis Wilson, a sheriff's department spokesman, said deputies responded to the store, located in the Village at Sandhill, after a reported armed robbery. Wilson said deputies learned from the store's employees that four suspects were allegedly stealing clothes from the store. At one point during the robbery, Wilson said a suspect pointed a handgun at two of the store's employees and threatened to shoot them before the suspects fled the scene. However the store's loss prevention officer was able to detain one of the suspects allegedly involved in the robbery, Wilson said. Approximately $700 in merchandise was stolen from the store, Wilson said. thestate.com

Madison Co, FL: 2 Men Arrested for Possession of Dozens of Stolen Credit Cards
Two men have been arrested in Madison County after being found in possession of dozens of stolen credit cards. On Monday, a Madison County Sheriff's Deputy conducted a traffic stop on a white BMW for multiple traffic violations while traveling east on I-10. A probable cause search of the BMW uncovered 2 bags of marijuana, a large heat sealed brick of U.S. currency, a 40 caliber handgun, 20 stolen credit cards, 6 prepaid debit cards falsely embossed with other persons stolen credit card information, 3 fake social security cards to match 3 fake Florida driver's licenses, hundreds of ledgers with personal information of other persons and 23 individual file folders containing photocopies of driver's licenses, social security numbers, W-2's, 10-40's, credit card applications, with voided checks and bank account numbers all in the names of multiple victims. wctv.tv

Fayetteville, GA: Woman uses child as lookout during theft
Police are seeking the identity of two women who used a child to commit a theft at Betty's Fine Collectable, just two days after Christmas. In the video, you can see the one older woman instructing the child to act as a look-out while the lady steal the wallet of the store's owner from behind the register. Within an hour, the suspects used the stolen credit cards at a nearby Walmart to purchase gift cards. usatoday.com

Ottawa, CN: Peoples Jewelers robbed of over $133,000 in Smash and Grab
On 1/4/2016, at approximately 8:28 pm, a Peoples store at the Billings Bridge Plaza, in Ottawa, ON, was the victim of a smash and grab. Four male subjects entered the store and began smashing two solitaire showcases at the back of the store. The subjects were in the store for three minutes.

UK: Smash-and-grab gang target Mayfair jewelers
Witnesses said two armed men on a motorbike rode up to the Swiss Time Machine shop on Avery Row, Mayfair, before going inside and smashing open display cases. A witness saw the robbers crash their scooter in front of two armed diplomatic protection officers who guard the Chinese Embassy. The two officers then gave chase and made an arrest. standard.co.uk

Kay Jewelers in the Berkeley Mall, Goldsboro, NC was the victim of a Grab & Run on Tuesday morning, merchandise valued at $3,500

Jared in the Asheville Market, Ashville, NC was the victim of a Distraction Theft Monday morning, merchandise valued at $2,999

Chicago, IL: Loop convenience store robbed 5 times in 1 week

Commissary Food - Philadelphia, PA - Burglary
CVS - Manheim Twp, PA - Armed Robbery
Dollar General - Elkins, WV - Armed Robbery
Dollar General - Exeter, PA - Robbery
EZ Party - Saginaw, MI - Robbery
Lawson's - Barre Town, VT - Armed Robbery
nRange - Mt Juliet, TN - Burglary
Picket Fence Antiques - Colusa Co, CA - Burglary
Roman Pantry - Salem Co, NJ - Burglary
Ruben's Pharmacy - Rockford, IL - Armed Robbery
Save More Foods - Waterloo, IA - Armed Robbery
Walgreens - Sacramento, CA - Armed Robbery
7-Eleven - Norfolk, VA - Armed Robbery/ Clerk shot



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Christopher Sant was promoted to Senior Manager of Investigations for Rite Aid.

Lauren Linsenbach was promoted to Regional Director, Asset Protection for Rite Aid.  Lauren is a graduate of Mansfield University with a Bachelor's degree in Psychology and Criminal Justice. Her journey with Rite Aid started in 2012 and has held the various positions of increasing responsibility including: AP Analyst, Internal Assurance Auditor, Asset Protection District Manager, and her current roll as St. Mgr. of Investigations.


George McDowell was named Area Asset Protection Leader for Big Lots.

Vince Conrad was named Loss Prevention Supervisor for UNIQLO.

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5 Quirks that Contribute to Success
Success is a goal that everyone strives to achieve. It's the reason we take risks and it's why we drive to push ourselves to the max and always reach for more. Here are some quirks you need to possess that contribute to success. "Can Do" Attitude

Successful People Learn to Embrace One Thing that Everyone Fears  The fear of failure can have the power to either motivate you to achieve great things or stop you dead in your tracks. Here is how successful people manage to use it to their advantage. Welcome fear

50 Thoughts That Can Motivate You To Do Anything  Motivation can be hard to come by, especially when faced with challenging situations. The most powerful motivational tool you  possess are your thoughts. Here are some positive thoughts that can help you excel. Never too late

The Secret to Transforming Failure into Success  Failure doesn't have to be a bad thing, it doesn't have be the be-all and end-all of your dreams. If you can learn from your mistakes and think of them as another step in your journey, it will help you get to the next level. Failure is fuel

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One of your primary objectives in any negotiation should be to show a positive, upbeat and an enthusiastic approach to the entire process regardless of the offer. Always wait for the details before accepting any offer because the devil may be in the details. Remember, the hardest thing to negotiate is the benefits because of precedent-setting company standards. If you prepared the employer before the offer with a written (emailed) list of your entire current package in detail, it can make it easier to discuss when it counts the most.

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