A Best-Selling Career
with Scott Sanford, Director of Investigations & Training at Barnes & Noble,
Inc. (PART 1)
By Amber Bradley
Scott Sanford is the director of investigations and training at
Barnes & Noble, Inc. He has more than 20 years of experience in the retail loss
prevention industry where he developed a foundation in retail operations and
shrink reduction strategies. After his service in the United States Marine Corps
straight out of high school, he gained work experience at Dunham's Sporting
Goods and Lowes Companies, Inc. Today Sanford heads an investigations team at
Barnes & Noble that seeks to identify and reduce loss through systemic measures
and operational proficiency. Sanford contributes his career success to his solid
work ethic, an incredible list of mentors and unwavering determination.
If you don't like it, leave it
Sanford would describe himself as a good kid growing up, with good grades and a
passion for the sport of wrestling. Sanford's father had many words of wisdom,
but Sanford remembers his best advice, "You're smart and you have a great work
ethic. Find a job you like. If you don't like it, leave it and move on to the
next one. If you like going to work, it will show and you'll get promoted
often." His advice was spot on. Sanford found the industry he loved, loss
Finding your passion in life
In college, Yoplait Yogurt whose plant was close to Sanford's college, offered
him a job to make nearly $10/hr. He also had the chance to make $3.35/hr.
(minimum wage at the time) catching shoplifters. Sanford took the obvious
choice, catch the bad guys! He began working for "Stop That Thief (S.T.T,
Inc.)." As a criminal justice major, catching shoplifters seemed more appealing. STT provided retail investigative services to a variety of Michigan retailers.
He remembers the indoctrination period required: 80-hrs of walking the floor,
learning how to blend in, observing actions of customers, and maintaining
surveillance without getting pegged. His first solo apprehension was the
daughter of the Chief of Police! She had stolen Band-Aids by concealing them in
her purse; she took nothing else, just a $1.98 box of Band-Aids. During his
first year working for STT, he caught nearly 100 shoplifters. Sanford found his
In April 2005, Sanford started with Barnes & Nobles as a Regional LP Manager and
was promoted to Director of Investigations a year later. At the time it was
evident that Barnes & Noble's shrink was externally driven; Sanford was also
aware that thousands of online sellers were boldly listing the very goods that
were walking off the shelves. But at that time it was not popular to investigate
external loss beyond store events. Sanford wanted to change that. The foundation
of the investigative model started with chasing down the low hanging fruit, the
online sellers who listed and sold stolen product in quantity and below MSRP.
The strategy Sanford implemented included identifying suspicious online sellers,
placing bids to obtain seller information, making orchestrated buys to confirm
seller identity and further evaluate the product. No longer anonymous, the
sellers would be further investigated, located and interviewed by Sanford, and
later by his growing team of investigators. In every case, they found that
prolific online sellers were often prolific shoplifters, many of which were
niche' shoplifters stealing only Graphic Novel or Computer books, while others
focused on Audio. They pulled written and video-taped confessions from people
who had flown under the radar for years due to their anonymity. His team
discovered that taking just one person out of the market resulted in a drastic
reduction to inventory shrink. Today they continue to refine their process. "The
culture has changed over the years", Sanford explained. "With increased emphasis
on training down to bookseller level, we've seen a shift in how cases are
initiated, with over 60% now being identified by store personnel encouraged to
obtain 'actionable data' on suspects; vehicle plate numbers, and other
identifiable means." Sanford is very proud to be part of Barnes & Noble's
amazing team and rightfully so.
Sanford grade investigations team
The loss prevention department at Barnes & Noble, led by Jeff Fulmer, Vice
President of Loss Prevention is quite lean, running at only a fraction of the
industry standard. Sanford's team is no exception; three investigators address
the ORC efforts consisting of over 600 stores throughout the country. The
investigator's role is to support the field and reduce inventory shrink through
proactive investigations that identify threats to the company. Sanford said they
are first and foremost investigators. His team is well rounded, individually and
collectively. The standards they've set as a department are high in regard to
technical understanding of the role and its requirements. A case may start with
an ounce of information, but then develops quickly into a massive portfolio of
details associated with a once unknown suspect who now has an identity, a
personality, and a place he or she calls home. The investigative piece is key,
it is the foundation of what comes next: the interview and the confession. Being
able to conduct a knock and talk interview is an art. A successful interview
requires confidence, charisma, and skill. The wrap-up is very important. Sanford
has seen great cases turn to mud because they were not properly closed.
Sanford's mentor, Peter Barrington, told him, "Scotty, nothing compliments a
great case better than a great statement and a world-class report." His team is
well aware of this mindset, and they've received numerous compliments from
various law enforcement agencies over the years. Sanford shares that his team
has an impressive prosecution rate, too.
$30 Billion price tag for ORC
The National Retail Federation says Organized Retail Crime (ORC) costs the
retail sector nearly $30 billion each year! Sanford explained the estimates of
ORC theft vary by retail sector/chain, stating "It is very hard to obtain exact
loss figures attributed to ORC by an individual retailer, let alone an entire
industry". At Barnes & Noble, Sanford attributes up to 60% of the total company
inventory shrink to external theft. However, it is a small percentage of
shoplifters that drive the total shrink dollars. Sanford believes 20% of
shoplifters are driving 80% of the problem. He estimates nearly half of their
total loss can be attributed to ORC activity. To put things in perspective,
however, Sanford clarified total shrink losses are well below industry average.
And, though this is largely due to ORC investigative efforts, Sanford praised
the collective efforts of all department personnel. "A ball doesn't bounce
unless its round, and we have a well-rounded team. Our Regional LP Directors
have done an amazing job in the field; store awareness is very high. The
communication of shoplifting incidents that surface in the stores is crucial to
our efforts. The best-in-class inventory performance, and year-over-year shrink
reduction has been a team effort. Backed by such an exceptional team, Sanford is
confident the ORC price tag will continue to decrease.
Read the full article here. Part 2 will be published in tomorrow's
Christopher Sant was promoted to Senior Manager of
Investigations for Rite Aid. Christopher started
with Thrifty Payless in 1995 as a cashier in Sacramento, CA. He joined Rite Aid
in 1996 as part of the Thrifty Payless acquisition. During his tenure with Rite
Aid, Christopher held various positions within the company, including his most
recent position of Asset Protection District Manager. Christopher was awarded
"Loss Prevention Manager of the Year" in 2005. He is currently pursuing his Loss
Prevention Certification (LPC) through the Loss Prevention Foundation.
Rite Aid LP dives into data to find product-specific theft-deterrent systems|
Many retailers have found that a focus on deterring would-be shoplifters can be
more effective than trying to physically stop individuals. To do so, they are
turning to tools such as devices that attach high-risk items to a fixture or
rack, making it next to impossible to leave the store with them. These tools and
devices need to be implemented in cost-effective ways, though, which requires
identifying both the tools that will be most effective in safeguarding different
products and the stores in which deploying these tools is most likely to reduce
For the past several years, Rite Aid has been working with loss prevention firm
to achieve these goals. Robert Oberosler, group vice president of loss
prevention, wanted a system that would "enhance the customer experience"
while protecting high-theft items - and he wanted managers at the company's
nearly 4,600 stores across the United States to lead the charge. "Rather than
corporate giving a mandate," he says, "we wanted to allow the stores to use
data to determine which items were seeing theft and [how] to protect them."
Another requirement: The theft deterrent measures had to look attractive and
still allow customers to view and self-select products. Rather than locking up
high-value items, "we wanted great on-shelf availability," Oberosler says. At
press time, there was no indication that Walgreens' proposed acquisition of Rite
Aid will impact these efforts.
The first task for USS was developing an online tool that individual store
managers could use to find the right loss prevention products for their stores.
"The concept was a website [built to look] like an Amazon page," Oberosler says.
The idea was that the information would tell managers which devices tended to
work best for which products. The resulting website, which the USS team spent
several months developing, allowed managers to quickly find and implement the
devices they needed; shrink declined and sales rose. Oberosler then
challenged USS to use analytical tools to review data on sales and shrink across
the chain, highlight emerging trends and identify targeted solutions.
At Rite Aid, the USS analyst uses data to identify the stores that are seeing
the greatest losses in certain categories and recommends solutions to address
the current challenge. "This gives us a laser-guided approach to problems," Oberosler says. Based on this, Rite Aid will choose 10 or 12 stores in which to
test the potential solution, as well as an equal number of control stores. If
the results show the solution is providing the expected benefits and generating
a positive return, the test is expanded. Moreover, Oberosler and his team are
able to provide the return-on-investment data necessary to procure the capital
dollars required to invest in a loss prevention tool. "That's what the CFO
is looking for," he says.
Georgia Town Teaches 'Fight Back' as Option in Mass Shootings
"Active Shooter: A Citizen's Guide to Planning for Survival." Training class in
Douglasville, Ga., was packed.
Chief Gary Sparks, an Army veteran with 29 years on the police force, set the
mood with an opening chat that was part folksy pep talk and part pragmatic
self-defense lecture. The world has changed, he told the crowd: Google the floor
plans of stadiums and concert sites before going to them.
Study the layout of your grocery store. Make a note of places to
make a quick exit or to hide. And be ready to pounce,
if you must, with maximum aggression.
You can't go out here and not have a mind-set to win the fight," Chief
Sparks said. "Can't go around here with no sheepish-type mind-set. There ain't
no sheep dogs. Everybody in Douglasville, we tigers, lions, bears, elephants,
whatever you want to be."
Chipotle is now the subject of a federal criminal investigation
- Sales plunged 30% in December amid E. coli outbreak
Chipotle has been served with a federal subpoena as part of a criminal
investigation tied to a norovirus outbreak at one of its restaurants. The
subpoena, received last month, requires Chipotle to produce a broad range of
documents tied to a restaurant in Simi Valley, California, tied to norovirus
outbreak this past August, the company said. The investigation is being
conducted by the U.S. Attorney's Office for the Central District of California
in conjunction with the Food and Drug Administration's Office of Criminal
Investigations, Chipotle said in a filing with the Securities and Exchange
The disclosure comes as Chipotle Mexican Grill Inc. reels from an E. coli
outbreak linked to its restaurants in late October and November. That was
followed by a separate norovirus outbreak at a restaurant in Boston. The cases
received far more national media attention than the norovirus outbreak in
California and the company has seen sales slump. Sales plunged 30 percent at
established locations in December, Chipotle said Wednesday.
Calif. Top Court Wrestles With CVS Employee Seating Rules
The California Supreme Court on Tuesday grappled with how to clarify the state's
suitable seating requirements after the Ninth Circuit requested its input in
separate appeals brought on behalf of CVS cashiers and JPMorgan tellers whose
bids for class certification were rejected. How the nature of an employee's work
determines whether seating is reasonable - and who gets to make the call.
Justice Liu noted that the defendants, particularly CVS, have argued that
employees must stand in order to present themselves as ready to provide customer
"It doesn't seem unreasonable that the defendants want their employees to
present a certain presence with respect to customer service," Justice Liu said.
Rite Aid Cures Judge's Concerns, Gets $9M Wage Deal OK'd
A California judge on Tuesday approved Rite Aid's $9 million settlement with a
2,775-member class of current and former pharmacists who say they were denied
rest and meal breaks, after the deal was revised to fix a payment method the
judge had called unfair.
Violent thieves targeting pharmacy delivery vans
As pharmacies take steps to curb in-store robberies, thieves are increasing
targeting the delivery vans that transport prescription painkillers from
warehouses to pharmacies and hospitals. Nearly 100 thefts from vehicles
delivering pharmaceuticals in the past two years. These thefts are happening
almost four times more frequently than in 2012.
Law enforcement officials speculate that some thieves are now targeting the
drugs before they reach the pharmacies due to security upgrades such as
time-delayed safes, in-store security guards, and GPS tracking devices that can
be attached to prescription painkiller bottles. "These thefts are almost
exclusively controlled substances. And where we rarely saw violent attacks in
cargo thefts, these are unusual in that they involve the threat of force or
the use of force, " Gregg Goneconto, a former FDA criminal investigator,
Dollar General continues to be sited by OSHA for store safety hazards
- This time in Texas
- Fines now reaching $444,800 with employees in 21 states filing complaints
The U.S. Occupational Safety and Health Administration cited the Goodlettsville,
Tennessee-based discount retailer for two willful violations for failing to keep
exit routes clear and unobstructed and for failing to keep working space clear
around the electrical panel of the Sherman, Texas store, according to an agency
statement issued Monday.
Dollar General was cited for two repeat violations for failing to keep the store
aisles clean and clear and ensuring that portable fire extinguishers were
mounted and accessible. The company was also cited for a serious violation for
failing to clearly mark an exit route, according to the news release. The
citations carry proposed penalties of $162,800, according to the statement.
"Dollar General stores nationwide have repeatedly been cited for exposing their
workers to hazards posed by overstocking issues, while promising time and again
to take corrective action, yet workers continue to be exposed to unnecessary
hazards," Josh Bernstein, OSHA's acting area director in Fort Worth, Texas, said
in a statement. "It is the employer's responsibility to find and fix these
hazards, and OSHA will continue to hold this employer accountable."
OSHA has received complaints from Dollar General's employees in 21 states
since 2006 and has cited the company for 240 safety violations, including
numerous willful and repeat violations during this same time period, according
to the agency.
In November 2015, OSHA cited and proposed more than $113,000 in fines for
workplace safety violations at a Dollar General store in Hamburg,
Pennsylvania, including hazards caused by a bolted and blocked exit and low
light conditions for exits.
In September 2015, the agency proposed $169,000 in fines for safety hazards
at two of the retailer's West Virginia stores, according to OSHA.
"Dollar General is committed to providing a safe work environment for its
employees and safe shopping experience for its customers. The company employs a
number of policies, procedures and training programs designed to ensure store
managers and their teams understand the necessary steps to create and maintain a
safe work and shopping environment," the company statement said.
Warm Winter Killing Fashion Retailers - Nearly $1 Billion in Lost Sales
Shoppers shunned winter clothes at the end of 2015 due to the unseasonably high
temperatures: Sales of outerwear in the U.S. are down 10% this season, and sales
of hats, gloves and scarfs in the U.K. plunged by 32%. That's nearly $1 billion
in lost business, according to experts. Retail consultancy Planalytics estimates
that apparel retailers in the U.S. have lost about $838 million in sales because
of the mild weather in November and December. In the U.K., the situation is
similar, with the negative impact on retailers estimated at around $120 million.
December was the warmest on record in many places in the U.S. and Europe.
Meteorologists say the mild winter is down to El Niño, a weather phenomenon that
occurs in the tropical Pacific Ocean roughly every seven years. The
higher-than-normal temperatures are forecast to continue for most of the
northern half of the United States through the rest of the winter.
Experts estimate that between 2% and 8% of retail revenues are affected by
the weather. But for highly seasonal items, such as winter clothes, the number
can be as high as 40%. There is an upside to the balmy temperatures,
however. Companies selling other goods and services might get a boost as
customers spend their money elsewhere. Home improvement stores, for example, are
benefiting because people don't need to put off repairs due to bad weather.
Survey: US businesses add 257,000 jobs - led by retail and construction sectors
U.S. businesses stepped up hiring last month, led by solid gains in construction
and retail, a private survey found. Payroll processor ADP said Wednesday that
companies added 257,000 jobs in December, the most in a year. Construction
companies added 24,000 jobs, while retailers and shipping firms added 38,000.
The figures suggest that employers are still hiring at a healthy pace, even
as overseas economic weakness and the strong dollar have hit U.S. manufacturing.
Factories added just 2,000 jobs last month, ADP said.
Lawsuit: Walmart Sold Ammo Used In Killing Spree To Drunk 20-Year-Old
Gun sales shoot up as proposed regs loom, consumer demand spikes
Circle K adds 62 stores in 9 states
Sonic Drive-In opening 33 new locations in California
Same Store Sales Results
Hhgregg Q3 comp's down 11% with sales down 11%
All the News - One Place - One Source - One
The D&D Daily respects your time
& doesn't filter retail's reality
eBay GAP team partners with US Attorney to bring down Global Software Piracy
The eBay GAP team partnered with the US Attorney for the Western District of
Missouri on an investigation that uncovered one of the largest software piracy
schemes ever prosecuted with the US Department of Justice. The multi-million
dollar scheme, with co-conspirators operating overseas in the People's Republic
of China, Singapore and Germany and across the United States, illegally sold
millions of dollars of Microsoft Corporation and Adobe Systems, Inc., software
product key codes through a charitable organization and several online
businesses. Over 170,000 product activation key codes were distributed by
conspirators, and many of these key codes were used and activated numerous times
In the course of this investigation, search warrants have been executed at 13
separate residential and business locations in five different states.
Investigators seized more than $20.6 million in assets, including $10,188,777
seized from bank and investment accounts, 10 luxury automobiles and 27 parcels
of real estate with a total market valuation of $9,739,399, through federal
forfeitures. In December the Department of Justice announced that it had
convicted the sixth and final defendant for his role in the six-year massive
wired.com and at
For further information on PROACT, email inquiries to
eBay Direct - Click Here
(notify - info - questions)|
With mobile wallets, banks shift fraud liability to consumers
- Clause buried in terms of service fine print
Some banks are leaving their customers who opt to use mobile payment systems on
the hook for fraud. One bank's terms of service contract even said this: "We are
not responsible if a security breach occurs that affects any information stored
in any Wallet."
"You're not going to see big scale breaches, like Target, in 2016 and '17," Stasiak said,
"with EMV (chip-enabled cards) and these new technologies being rolled out.
Because of that, the liability is now being shifted to the consumer because they
believe, if it gets breached, it came from the consumer, not the retailer."
Cybersecurity as a Competitive Advantage - 'Strategic Intangible'
Cybersecurity strategies must align with business objectives, but that's
difficult because most boards of directors don't understand security, says Lance
Hayden, managing director at the consultancy Berkeley Research Group. "Security
needs to be a part of the corporate enterprise strategy, which means security
needs to be part of what the organization uses to competitively differentiate
itself from other organizations," Hayden says in an interview with
Information Security Media Group. "We're going to see some companies that get
really better at defending themselves, and we're going to see other companies
that get better not only at defending themselves, but at leveraging what they're
doing in that regard to actually compete in the marketplace."
Hayden views cybersecurity as a "strategic intangible" that resembles
processes such as talent management or innovation management that are difficult
to measure or assess. "They involve things like culture, as well as tangible
assets. But no one would probably think that innovation and talent management
are not important to an organization's strategic success."
As organizations develop a better understanding of cybersecurity, they'll "start
realizing there is so much more to this in terms of what we can do with it
strategically than just making sure that things don't break on our watch,"
Hayden says. "Boards that get ahead of that curve and figure out how to leverage
it as an asset are going to see themselves ... pulling ahead of their
competitors, because they're going to use cybersecurity as part of their
portfolio of strategic assets. Other folks will struggle just to keep those
operational fires burning and [not know] how to turn it into something of more
Creating an effective process for returns in omnichannel retail
- while preventing fraud
For omnichannel retailers, the returns process can be a make-it-or-break-it
-moment in terms of creating a lasting customer experience memory with their
consumers. Because customer loyalty is the product of all engagements with a
retail brand, a smooth and customer-centered returns process is a critical part
of the omnichannel shopping experience. In the digital world that we now live
in, today's consumers require the ability to purchase items online and return
those items at the physical store if needed. The returns process should be
seamless and responsive to all channels while also guaranteeing consumer's
privacy and information safety, diminishing the possibilities of credit card
fraud as much as possible. Retail industry veterans will probably remember
how older point of sale (POS) systems would mask credit card information - a
setup that was significantly easier for fraudsters to take advantage of and one
that led to restrictive return policies that often created ill will with
customers. However, with the tokenized approach outlined in this article, the
POS doesn't hold any credit card data. As a result, retailers can offer more
flexible, shopper-friendly return policies without jeopardizing the shopper's
Emerging technologies, BYOD policies drive retail adoption of stronger email
encryption, data security
It is expected that the adoption of email encryption in the retail sector and IT
and telecom will increase to share private information and financial information
with client without the risk of loss and theft. At present, North America is
adopting email encryption at a faster pace due to the widespread implementation
of technologies, such as cloud and BYOD (bring your own device). The adoption of
technologies has encouraged users in North America to adopt email encryption to
secure confidential data being accessed through personal devices. There has been
a rise in the number of theft and loss of personal devices, such as smartphones
and tablets, which in turn leads to the organizational data loss and misuse.
Hyatt Hotels tells customers to check credit cards amid malware hacking fears
Global hotel chain Hyatt has advised customers to review their card statements
after it found malicious software on the computer system that processes customer
payments, raising the possibility that hackers may have obtained credit card
numbers or other sensitive information. The company has not said if any customer
data was stolen. Hyatt is the latest of several major hotel chains to report
this year that hackers had attacked their computers. The Hilton, Starwood,
Mandarin Oriental and Trump Collection chains have previously acknowledged
finding malware in their payment systems. Hyatt is providing updates on its
Cybersecurity: will it be the 'it job' of IT?
Video: Make your iPhone more secure
AEON RETAIL Reinvents Its Strategy to Reduce
Out-of-Stocks and Further Improve the Shopping Experience
THOROFARE, N.J. - Jan. 5, 2016 -
Checkpoint Systems, Inc. (NYSE:CKP), a leading global supplier of
merchandise availability solutions for the retail industry, today announced that
RETAIL, a major Japanese retailer, is switching out existing acousto-magnetic
(AM) electronic article surveillance (EAS) systems for Checkpoint's radio
frequency identification (RFID)-upgradeable RF EAS systems to improve inventory
management and the shopping experience.
AEON RETAIL will also pioneer Checkpoint's RFID robot prototype (Video)
to automate the in-store inventory cycle-counting process so it can improve
inventory visibility and enhance the shopper experience.
AEON RETAIL and Checkpoint have begun to implement source-tagging for apparel
and consumer packaged goods merchandise. The source-tagging program will ensure
merchandise arrives at stores already tagged and shelf-ready. With these
solutions in place, AEON RETAIL aims to improve operational efficiencies with
accurate inventory visibility, automating tasks that allow staff to focus their
time on customer-facing activities, thus improving the overall shopper
AEON RETAIL has been piloting Checkpoint's RFID solution and will now expand it
to its latest flagship store. It will utilize Checkpoint's
Enterprise software fully integrated into its point-of-sale and point of
exit systems and Checkpoint's new
UNO RF/RFID label. This technology will enable AEON RETAIL to automatically
match its inventory with merchandise sales and identify to the unit any items
that left the store. The accuracy of the information will help reduce excess
inventory, reduce out-of-stocks and improve operational efficiencies.
The flagship store will also feature a first of its kind, Checkpoint's prototype
robot-enabled inventory counting solution. The robot will automate the inventory
cycle counting process to eliminate human-error, reduce operational costs and
shift what used to be an employee task to value-added activities where they can
better serve the shopper.
AEON RETAIL ensures that the investment in EAS (EVOLVE
iRange P10) can be upgraded to RFID and the labels can be utilized in
conventional EAS or in an RFID-enabled store for both loss prevention and
"We are excited to work with AEON RETAIL on this RFID pilot, and we are
committed to a successful and evolving inventory availability program for the
company," said Per Levin, President, Merchandise Availability Solutions,
Read more here.
Kenya's West Gate Mall Massacre
- Could it happen here?
In September 2013, armed gunmen attacked the Westgate shopping
mall in Nairobi, Kenya, resulting in 61 civilian deaths, six dead security
officers and over 175 injured.
Special Agent In-Charge Richard Frankel of the
deployed to Kenya with a Rapid Deployment Team and assisted the Kenyans in
the forensic and intelligence investigation related to the terrorist attack. In
this LPNN interview, Mr. Frankel talks about this high-profile investigation,
the odds of a similar attack occurring in the U.S., and the importance of
active-shooter programs for retailers. With the ultimate responsibility of
protecting your employees and customers, learn what LP executives can do to
prepare for and prevent such a catastrophic event.
Episode Sponsored By:
NYC" Event Closing
Quick Take #21
After a jam-packed day full of LP leaders, retailers, solution providers - and
all the valuable information and fun in between -
MCs Joe LaRocca and Amber Bradley
sign off from the D&D Daily's "Live in NYC" at the NRF Big Show 2015.
Re-live all the great moments here.
Solution Providers, have a
video or commercial you want to publish?
What will happen in e-commerce during 2016?
1. Amazon will become the new Walmart Amazon surpassed Walmart in
terms of market capitalization in 2015. In 2016, TrueShip predicts Amazon's
collection of small businesses using it as a sales platform will dislodge the
huge entity Walmart as the overall top retailer in terms of influence, stature
2. E-commerce will represent 10% of all retail.
3. Facebook will overtake YouTube for branding
4. Emotionally driven shopping will become the new standard
5. In-store pickup will save big-box chains
6. Competitors will create Amazon Prime-like portals.
7. Drones will begin delivering packages
8. Marketplace-based selling will shift the industry
9. Mobile shopping will overtake desktop
10. Hassle-free returns will be expected by consumers
Online retailers have happy New Year
According to Verizon Retail Index data, broadband traffic attributed to
e-commerce shopping activity reached new heights over the New Year's holiday
weekend (Jan. 1-3). E-commerce traffic posted highs of 28%, 32% and 36%
respectively above average daily levels on those three days - a similar
pattern to the prior year. Notably, Sunday posted the highest activity of the
season to date which is consistent with a trend identified by Verizon during the
However, mobile traffic attributed to m-commerce was lower (98%, 99% and 97% of
normal levels) than usual over the holiday weekend. Year-over-year, overall
traffic was higher during the same period in 2014.
Money surges into e-commerce in 2015
Investors and buyers put more than $32 billion into the industry last year, a
145% jump year over year.
Walmart pursues mcommerce leadership by tapping
Atlantic Organized Retail Crime Alliance Intelligence/Networking Meeting
Law Enforcement, Security and Retail Partners:
You are invited to a meeting presentation held by the newly created Mid Atlantic
Organized Retail Crime Alliance (MAORCA) on February 9th 2016. During the
meeting, you will have the opportunity to learn about the MAORCA.org website,
network, and share intelligence with private and public sector partners.
Please RSVP by Friday 1/29/16 by emailing
Amanda.Kilpatrick@MAORCA.org. If you'd like to share BOLOs, please include
them with your RSVP!
TX: Dollar General manager scammed into activating $2.5K in prepaid cards; fake
Corporate Loss Prevention phone call
The Lufkin Police Department is investigating an incident in which someone
called the Dollar General on Kurth Drive and allegedly scammed a manager into
activating more than $2,500 in prepaid cards. According to the Lufkin Police,
the incident occurred at about 9:12 a.m. Monday. A man claiming to be a
corporate loss prevention officer called the manager at the Kurth Drive Dollar
General store and told her she needed to activate the cards, so she could take
them out of service, the report stated. The manager did so with a number of
Amazon, Net 10, and Vanilla prepaid cards.
According to the report, the woman told the responding LPD officer that it
seemed as if the man knew the store's computer system very well. "A district
store manager later told an officer that this is a nationwide scam and that it
has prompted new policy and training on prepaid cards," the report stated.
TN: Sam's Club associate accused
of stealing $3,000 worth of cigarettes
A former Sam's Club supervisor is accused of helping steal thousands of dollars'
worth of cigarettes. An employee told police he saw 28-year-old Tiron Peoples
scan dozens of cartons of cigarettes for a customers and then promptly void the
transaction. At that point, the employee said Peoples helped load the cartons of
cigarettes onto a flatbed cart and cover them up with other paid-for
merchandise. The supervisor then exited the store with two men and helped them
load the merchandise into a silver Toyota 4Runner. Sam's Club said the stolen
cigarettes were worth more than $3100.
Concord Twp, PA: Pennsylvania State Police investigating $750 Baby Formula theft
State police from Troop K, Media barracks, are investigating a case of retail
theft that happened on Jan. 1 at the CVS on Route 1 in Concord Township. A
report said two women entered the store at 2:15 p.m. and left with $731 worth of
baby formula without paying.
Do you have an ORC case to share? Publishing it educates the LP & retail community,
which might fuel even more jobs and funding.
Share your ORC news and help the industry grow!
Birmingham, AL: Fight over money leads to shooting at convenience store
Birmingham police said a man suffered a gunshot wound in the leg during a fight
over drug money. Officers responded to reports of shots fired at a gas station
in the 900 block of 20th Street in Ensley about 12:30 p.m. The victim was
located and taken to a hospital with non-life-threatening injuries.
Investigators said the victim was walking with a woman when they were approached
by a man the victim owed money to for drugs. A fight broke out and the man shot
the victim in the thigh. The shooter remains at large.
Cleveland, OH: Police catch 3 smash-and-grab suspects red-handed at Rite Aid
Some accused smash-and-grab thieves were caught red-handed Wednesday morning by
a police officer on routine patrol. The officer was driving by a Rite Aid at the
corner of East 55th Street and Superior Avenue when he saw a van smash into the
front window of the store. The three people inside the van jumped into a getaway
car and took off. Shortly after, the three suspects were in custody.
Cleveland man Indicted in Fatal Aurora Farms Premium Outlets traffic crash
Four times in the past eight years, a Cleveland man had been caught stealing
merchandise from Aurora Farms Premium Outlets. Authorities say after his fifth
attempt in July, two lives were lost when he crashed his vehicle while
intoxicated and was fleeing from police. Frank L. Tindell, 35, is facing seven
felony and two misdemeanor charges after being indicted by a grand jury for
causing the death of Nadia N. Campbell, a 26-year-old Cleveland woman, and her
unborn child in the crash. Tindell was booked into the Portage County Jail on
At about 1:30 p.m. July 21, Tindell and Campbell allegedly were shoplifting at
the Outlets center. They fled in a southbound on Route 43 in a vehicle with
Aurora police pursuing. With police half a mile behind, Tindell's vehicle
sideswiped a truck, rear-ended an SUV, crossed the center line and hit another
truck head-on. Campbell was fatally injured. She was about 15 weeks pregnant.
Tindell's vehicle allegedly contained more than $1,000 worth of merchandise
reported stolen from five Outlets stores, according to his indictment. Also
found were so-called "booster bags" lined with duct tape in an attempt to defeat
store security sensors.
Houston, TX: Burglars smash church van into Family Dollar store
Houston police say they are looking for a group of men who used a church van to
smash into a store in northeast Houston. It happened around 3am at a Family
Dollar store on North Wayside Drive and Kenton Street. Officers say the burglars
crashed the van into the store, creating a hole in the cinderblocks large enough
for them to get inside. The men are accused of stealing tobacco products and
then running off.
Richland Co, SC: Deputies search for 3 suspects in Belk's Armed Robbery
Richland County deputies are searching for three suspects after a fourth was
detained by a Belk's loss prevention officer during an armed robbery of the
store Tuesday evening. Lt. Curtis Wilson, a sheriff's department spokesman, said
deputies responded to the store, located in the Village at Sandhill, after a
reported armed robbery. Wilson said deputies learned from the store's employees
that four suspects were allegedly stealing clothes from the store. At one point
during the robbery, Wilson said a suspect pointed a handgun at two of the
store's employees and threatened to shoot them before the suspects fled the
scene. However the store's loss prevention officer was able to detain one of the
suspects allegedly involved in the robbery, Wilson said. Approximately $700 in
merchandise was stolen from the store, Wilson said.
Co, FL: 2 Men Arrested for Possession of Dozens of Stolen Credit Cards
Two men have been arrested in Madison County after being found in possession of
dozens of stolen credit cards. On Monday, a Madison County Sheriff's Deputy
conducted a traffic stop on a white BMW for multiple traffic violations while
traveling east on I-10. A probable cause search of the BMW uncovered 2 bags of
marijuana, a large heat sealed brick of U.S. currency, a 40 caliber handgun, 20
stolen credit cards, 6 prepaid debit cards falsely embossed with other persons
stolen credit card information, 3 fake social security cards to match 3 fake
Florida driver's licenses, hundreds of ledgers with personal information of
other persons and 23 individual file folders containing photocopies of driver's
licenses, social security numbers, W-2's, 10-40's, credit card applications,
with voided checks and bank account numbers all in the names of multiple
Fayetteville, GA: Woman uses child as lookout during theft
Police are seeking the identity of two women who used a child to commit a theft
at Betty's Fine Collectable, just two days after Christmas. In the video, you
can see the one older woman instructing the child to act as a look-out while the
lady steal the wallet of the store's owner from behind the register. Within an
hour, the suspects used the stolen credit cards at a nearby Walmart to purchase
Ottawa, CN: Peoples Jewelers robbed of over
$133,000 in Smash and Grab
On 1/4/2016, at approximately 8:28 pm, a Peoples store at the Billings Bridge
Plaza, in Ottawa, ON, was the victim of a smash and grab. Four male subjects
entered the store and began smashing two solitaire showcases at the back of the
store. The subjects were in the store for three minutes.
UK: Smash-and-grab gang target Mayfair jewelers
Witnesses said two armed men on a motorbike rode up to the Swiss Time Machine
shop on Avery Row, Mayfair, before going inside and smashing open display cases.
A witness saw the robbers crash their scooter in front of two armed diplomatic
protection officers who guard the Chinese Embassy. The two officers then gave
chase and made an arrest.
Jewelers in the Berkeley Mall, Goldsboro, NC was the victim of a Grab & Run on
Tuesday morning, merchandise valued at $3,500
Jared in the Asheville Market, Ashville, NC was the victim of a Distraction
Theft Monday morning, merchandise valued at $2,999
Chicago, IL: Loop convenience store robbed 5 times
in 1 week
Commissary Food - Philadelphia, PA - Burglary
CVS - Manheim Twp, PA - Armed Robbery
Dollar General - Elkins, WV - Armed Robbery
Dollar General - Exeter, PA - Robbery
EZ Party - Saginaw, MI - Robbery
Lawson's - Barre Town, VT - Armed Robbery
nRange - Mt Juliet, TN - Burglary
Picket Fence Antiques - Colusa Co, CA - Burglary
Roman Pantry - Salem Co, NJ - Burglary
Ruben's Pharmacy - Rockford, IL - Armed Robbery
Save More Foods - Waterloo, IA - Armed Robbery
Walgreens - Sacramento, CA - Armed Robbery
7-Eleven - Norfolk, VA - Armed Robbery/ Clerk shot
Today's Daily Job Postings from the Net -
To apply to today's Internet Jobs,
Sponsor this section of the Daily
was promoted to Senior Manager of Investigations for Rite Aid.
was promoted to Regional Director, Asset Protection for Rite Aid.
Lauren is a graduate of Mansfield University with a Bachelor's
degree in Psychology and Criminal Justice. Her journey with Rite Aid started in
2012 and has held the various positions of increasing responsibility including:
AP Analyst, Internal Assurance Auditor, Asset Protection District Manager, and
her current roll as St. Mgr. of Investigations.
was named Area Asset Protection Leader for Big Lots.
was named Loss Prevention Supervisor for UNIQLO.
Post Your New Job or Promotion! Click Here
Sponsor this section of the Daily
One of your primary objectives in any negotiation should be to show a positive,
upbeat and an enthusiastic approach to the entire process regardless of the
offer. Always wait for the details before accepting any offer because the devil
may be in the details. Remember, the hardest thing to negotiate is the benefits
because of precedent-setting company standards. If you prepared the employer
before the offer with a written (emailed) list of your entire current package in
detail, it can make it easier to discuss when it counts the most.
Just a Thought,
Post Your Tip or Advice! Click Here
Please make sure to add email@example.com
to your contact list, address book,|
trusted sender list, and/or company white list to ensure you receive our
ADVERTISE WITH THE DAILY