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Visit Axis at NRF Big Show Booth 3943 January 14-15 New York, NY

January 7, 2013 SUBSCRIBE

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News Brief - Sponsored by WG Security Products

Mall Flash Mob Turns into 200 Person Brawl & Shuts down Mall of Louisiana in Baton Rouge Saturday  Authorities received reports of a brawl in the food court area of the Mall of Louisiana Saturday evening. Witnesses reported seeing a group of teens overturning and throwing tables, and several cell phone videos show shoppers running through the mall while police chased suspects. At least ten people will reportedly face charges in the brawl and police shut down the mall for the remainder of the day as a precaution. (Source

Cerberus Capital Management close to an agreement on the acquisition of certain parts of Supervalu  Under terms of the tentative deal, Cerberus, which owns Albertsons LLC, would invest $500 million for a piece of Minneapolis-based Supervalu’s diverse portfolio of assets, and would also get a stake in Supervalu, which would remain public. It was not clear what assets Cerberus would acquire, although previous reports indicated it was interested in Supervalu’s Albertsons banner to reunite the two Albertsons chains. (Source

The security integration market in the Americas to grow 7% annually through 2016, when it will exceed $30 billion, according to new report from IMS Research.  “Security Systems Integration—World—2012 Edition” found that the market in the Americas remains highly competitive, with the largest five integrators accounting for less than 20 percent of revenues. The competition will increase further as traditional IT integrators enter the security market, eroding market share for established companies, the report said. (Source

ADT Security Maintains Position on List of Best Home Alarm System Companies for 2013 -  Along with their publication of the 2013 Overall Best Home Alarm System Companies, has revealed today that ADT Security managed to maintain its position as one of the top rated United States home security and alarm system equipment and service providers. ADT has maintained a spot on the company's annually published list of top home alarm system companies since the list's inception. (Source

5% of all returns in Canada are fraudulent and here's a great video featuring Stephen O'Keefe, Vice President, Operations for the Retail Council of Canada. (Source

Macy's, Sears, Amazon, Max Studio Fined for 'Bamboozling' Customers 
Four national retailers have agreed to pay $1.26 million in penalties for falsely labeling clothing and textiles as made of bamboo, when they were actually made of rayon, a synthetic material. Sears, which is the parent company of Kmart, agreed to pay $450,000. Amazon is paying $455,000 while Macy's will pay $250,000, and Leon Max, which produces Max Studio clothing, is paying $80,000. (Source

Walt Disney World's rubber bracelets - MyMagic+ - RFID chips and your information - coming this spring  Did you buy a balloon? What attractions did you ride and when? Did you shake Goofy’s hand, but snub Snow White? If you fully use MyMagic+, databases will be watching, allowing Disney to refine its offerings and customize its marketing messages. Disney is aware of potential privacy concerns, especially regarding children. The plan, which comes as the federal government is trying to strengthen online privacy protections, could be troublesome for a company that some consumers worry is already too controlling. (Source

Longs Drug Store manager dies from injuries sustained during a shoplifting incident Friday morning  Kihei man is facing manslaughter and robbery charges, following the death Friday morning of a Longs Drug Store manager who was injured while trying to stop a shoplifter Sunday morning at the Kihei store in Hawaii. (Source

Walmart shoplifter shot dead by police after pulling gun outside of the store Saturday afternoon in Phoenix  The shooting happened around 3:30 p.m. at the store and police met the suspect 39-year-old Chuckie Stowers, outside the store knowing he had a gun on him, but he started to run and then turned around and pulled a gun out of his pants. The officers felt like they had no other option but to shoot him. Police say Stowers was seen inside Walmart using his knife to cut open items and steal them. (Source

Armored car robbery shoot out at Houston movie theater leaves suspect dead while people waited in line  A southwest Houston movie theater was temporarily on lockdown Saturday following a shooting in the parking lot. It happened around 3:30 pm at the AMC Theater on Westheimer at Dunvale. According to Houston police, a security guard was carrying a bag of money from the theater to an armored truck when a man came around the back of the vehicle and shot her at least once in the hip. Officials said he tried to force himself into the armored truck, but another security guard fired back at the suspect from the driver's seat. Shots were exchanged inside the vehicle, then they jumped out and more shots were fired. Police tell us about a dozen rounds in all were fired between the two men and the suspect was killed. The getaway driver got away. The incident happened while people were waiting in line to enter the theater. (Source

Inspectors seize $636,000 in counterfeit iPhone cables in Alaska 
Customs and Border Protection says a manufacturer in China had sent them to a U.S. wholesaler who they declined to name. (Source

Everett, Wa., police, Secret Service take down major ID theft ring and ID-theft factory in a hotel room  Police and U.S. Secret Service agents believe they have taken down a major identity theft and forgery ring involving at least a dozen suspects and more than 100 victims. The number of victims could grow as experts analyze computer hard drives and video surveillance footage from businesses where the suspects tried to get money. As of Friday evening, authorities estimated more than $45,000 had been stolen, but said that amount is likely to grow. The room contained a computer, two laptops, laminating paper, card stock, check stock and a hot laminator machine along with identification, checks and bags of mail that had been stolen. Also seized were more than 100 licenses and other IDs, roughly 20 hard drives and numerous other media storage devices, such as thumb drives and memory chips. Six suspects were arrested. (Source

Counterfeit Controversy: Internet Feeds Rise in Fake Currency  Online tutorials show scammers how to print millions of dollars with everyday office equipment. A family pumped over $1M out by using simple copy machines and inking systems. Here's the video - (Source

Two mall incidents in Indianapolis in one weekend 
Four people — including three juveniles — were arrested Saturday night after a brawl with off-duty police officers working on a security detail at Circle Centre mall. The incident, which occurred about 7:30 p.m., sent patrons fleeing and caused the main entrance to be temporarily shut down. That chaotic scene came just one day after shots were fired at Lafayette Square Mall on the Northwestside. No one was injured, but police arrested a 15-year-old after finding a .22-caliber revolver containing six empty shell casings near him. Officers also found three males, ages 17 to 20, with a rifle in a car in the mall parking lot. They have since been released. (Source

Pharmacy robberies more than doubled in Maine in 2012
Police are concerned the robberies are becoming more brazen. There were 56 pharmacy robberies last year, with drug addicts taking increasingly desperate measures, , said Steve McCausland of the Department of Public Safety. In one instance, a man robbed a pharmacy inside a Wal-Mart filled with customers in broad daylight. ‘‘These are desperate acts by desperate people, and from a law enforcement perspective it’s extremely troubling because of potential violence,’’ McCausland said. The troubling trend that led a national pharmacy chain to post armed security guards and the establishment of a state panel to identify solutions came in a year that otherwise was relatively safe, McCausland said. (Source

Suspect arrested in Albuquerque, NM for carrying fake hand grenades into a mall.  Police say a man who claimed to have two grenades in his car at an Albuquerque mall was arrested on a weapons charge after officers determined the suspect had a toy grenade and a fireworks grenade. No explosives were found. No one was injured in Saturday's incident. Police reported Coronado Mall security arrested Heath Holden shortly after he entered the mall. Holden entered the mall wearing a vest similar to those used in weight training, though it appeared to one shopper that Holden was wearing body armor. The shopper who alerted police also claimed to have seen Holden place a shotgun on the roof of his car before entering the mall. No gun was found. Holden was charged with carrying a concealed deadly weapon. (Source

Valdosta, Georgia Police officer injured during shoplifting stop at Walmart.  
A suspect who was believed to have stolen a computer and a video game was apprehended and searched in the Walmart Security office. They also found a large kitchen knife on his person. During the processing of the suspect a struggle ensued and one Valdosta Officer was injured. Pepper spray was used to subdue the suspect but had little effect. The suspect escaped to the parking lot where his pants fell down, giving the police just enough time to grab him again. Once inside the patrol car the suspect kicked out the rear window of the car. (Source

German Aldi Store Detective said he was forced to spy on fellow Associates.  
An Aldi Store Detective told a German magazine that he was forced to gain and inform the company of employees working too slowly, engaged in having an affair and reveal other private details such as their financial situation. Aldi flatly denied the allegations. (Source

Two Panera Bread robberies in Tulsa, OK.  Panera Bread was the target of a failed robbery attempt on Sunday morning but may be connected to another robbery this morning. At 5:30 am two suspects threw a 2 foot statue through the glass window on the Panera store and entered carrying a weapon. The Associates were gathered by the suspects but no one could open the safe. The suspects fled with an undisclosed cash amount, no one was injured during the robbery. (Source

Violent armed robbery suspect arrested in New Orleans, was currently on probation.  The Store Manager is still recovering from his injuries from the brutal attack during an armed robbery of his store late last month. Antony Fields was arrested Sunday and booked on armed robber, aggravated battery and aggravated assault charges. Police are very pleased to have this violent repeat offender off the streets. (Source

Self Proclaimed 'Master thief' busted at Sunglass Hut in Glendale, Wisconsin.  A man and women were stopped for shoplifting after an associate noticed merchandise missing. The suspect told Police that she was upset with herself, because this time she screwed up. The self proclaimed ‘master thief’ says she wanted to thank the merchants of Bayshore Mall for making it so easy to steal there. A total of $489 worth of merchandise was recovered. (Source

Bealls Outlet Black Friday robbery suspect finally behind bars in Florida.  
Sarasota County Sheriff's Office have Donald Simon in custody who is believed to be the suspect caught on video holding up a cashier at the Bealls Outlet by knife point on Black Friday. A warrant had been issued on Simon but Deputies were unable to locate him until Friday. Simon has previous convictions and over a dozen arrests for kidnapping, drug possession and burglary. (Source

Dropped firearm goes off in a Cost Plus World Market store in Silverdale, WA.  
No one was injured when a gun accidentally discharged at Cost Plus World Market on Saturday. The incident occurred at about 1:50 p.m. The 58-year-old man who owned the gun told Kitsap County sheriff’s deputies that he had removed the two-shot Derringer pistol from a holster on his belt before entering the store. The man put the holster and gun in his coat pocket, and “while he was in Cost Plus, he bent over, the pistol fell out and discharged. Witnesses said there were about 35 customers and staff present at the time, no one was injured and the gun owner had a permit for the weapon and was not arrested. (Source

Ace Hardware shoplifter turns over his identification then flees. 
The Store Manager of the Ace Hardware in Tampa, Florida stopped Glenn Maxwell for shoplifting in his store; Maxwell gave the Store Manger his identification, and then fled on foot. Maxwell was later caught attempting to steal a truck from a work crew causing $3000 of damage during his failed get-a –way. (Source

Last week's most popular news article --

An active shooter exercise and training video - Everyone in every store and office needs to be trained and as we mentioned, a National Retail Certification Program is needed! Are your employees trained?



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IOBSE - Save the date! May 8-10, 2013 Spring Conference. Hosted by Limited Brands in Columbus, OH

2012 Thought Challenge Awards Committee

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here

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RILA Educate. Innovate.Advocate.January 7, 2013
Contact: Chrissa Benson

For Immediate Release
(703) 600-2032;

LaBruno to Lead RILA’s Retail Operations Efforts,
Gasse Joins as Asset Protection Director

Arlington, VA - The Retail Industry Leaders Association (RILA) announced today that Garth Gasse has joined the association as Director of Retail Operations, Asset Protection and Lisa LaBruno has been promoted to Senior Vice President for Retail Operations.

Lisa LaBruno joined RILA in 2010 as Vice President for Loss Prevention and Legal Affairs. In her new capacity, LaBruno will oversee RILA’s operational efforts, which bring together executives from across the retail enterprise, including supply chain and asset protection, to address challenges and advance the retail industry. LaBruno will also play a major role in the planning of RILA’s educational and networking conferences. She will report to Jenny Keehan, RILA’s executive vice president for member services.

Proir to joining RILA, LaBruno served for eight years as senior in-house attorney at The Home Depot. At The Home Depot, LaBruno also served as the primary legal adviser in matters related to criminal and unethical conduct by employees, customers and suppliers. She provided day-to-day guidance to field operations, and designed, developed and wrote loss prevention standard operating procedures and training materials.

Prior to The Home Depot, LaBruno was a corporate litigation attorney at the Archdiocese of Newark (New Jersey), Assistant Prosecutor in the Hudson County (New Jersey) Prosecutor’s Office and Associate Attorney at Hannoch Weisman. Lisa also served as an adjunct professor at Seton Hall University.

“Lisa’s experience and deep understanding of the challenges that retailers face make her uniquely suited to providing our members with the resources and support they expect from RILA,” said RILA President Sandy Kennedy.

Garth Gasse joins RILA following 14 years with Toys R Us/Babies R Us, most recently as Regional Asset Protection Manager. In his new role Gasse will work with loss prevention executives from across the retail industry to identify common challenges and leading practices. Gasse will report to Lisa LaBruno.

A 25 year retail veteran, Gasse has served in a variety of positions within the Toys R Us and Babies R Us overseeing loss prevention activities at stores throughout the Southeast and Mid-Atlantic region. While with the company, his districts of responsibility were continually placed in the top 10 shrink results by posting below 1% each year. Prior to joining Toys R Us/Babies R Us, Gasse worked as a Security Investigator for Victoria’s Secret Stores and was the Regional Loss Prevention Representative for CVS Pharmacy.

“Garth’s prior work with issues, such as organized retail crime, combined with his wide range of experience in loss prevention within the retail sector make him a great fit for our organization,” said Kennedy. “Loss prevention is critically important to our members and we are delighted to expand the resources and expertise available to them in this area.”

Gasse officially joined RILA on January 2.



Axonify. Read how Pep Boys reduced their shrink by 55% by overhauling their LP awareness program. Download.
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InstaKey Security Systems

Your External Business Partners Series

InstaKey Security Systems proudly introduces a new Fuel Dispenser Lock program designed for Convenience Store/Fuel Center security. Protect your profits from fuel theft and your customers credit card data from skimming with the simple turn of a key. This program consists of restricted, serialized, non-duplicable keys, rekeyable lock cylinders, online software for key tracking, reporting and ordering. Never call a locksmith again to rekey your store, or fuel dispensers.

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ORC News - Sponsored by Universal Survellience Systems

Four arrested during shoplifting spree at Apache Mall in Rochester, Minnesota.  A total of $2800 in merchandise was recovered from four individuals caught shoplifting at the Apache Mall in Rochester. It is believed the four suspects hit a total of six stores in the mall including, Aeropostale, Crazy 8, New York & Company, Justice, Bath & Body Works and others. (Source

ORC trio busted New Years Day hitting TJ Maxx, Ulta Beauty, and Dick's Sporting Goods in Charlotte, N.C.  The report states the group stole the items and carried them away from the property without paying. All three were arrested and face multiple charges including shoplifting and concealing goods. (Source

Sanford, Fla., professional shoplifters - couple rent van to haul off stolen merchandise from Walmart  They loaded up a shopping cart and pushed it right into the van and took off. They're still looking for the woman. (Source

Silver Springs, PA looking for two suspects hitting Walmart stores in five retail theft incidents involving Xbox games.  Anyone with information as to the identity of those involved is asked to contact Sgt. William Burger of the Silver Spring Township Police at 591-8254. (Source


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Vendor Spotlight

Axis will be at the NRF Big Show, January 14-15,
New York, NY; will you?

Video surveillance does more than simplify and optimize loss prevention and security; it also helps retailers to improve business processes. You can benefit from ready-made IP video applications that help minimize loss, improve merchandising effectiveness and improve store operations.

Axis is joined in booth #943 by partners LightHaus and SimplyRFID. Stop by the booth to see the latest in video technologies for retail applications beyond security.

Collectively, the companies will be demoing total video solutions and how they will help you to improve not only LP, but also operations, merchandising, and marketing. Stop by booth #943 to see it live and for your chance to win an Axis network camera! Drawings will be held every hour.

Axis Communications
As the market leader in network video, Axis is leading the way to a smarter, safer, more secure world — driving the shift from analog to digital video surveillance. Offering network video solutions for professional installations, Axis’ products and solutions are based on an innovative, open technology platform.
>Scalable, flexible and seamless video surveillance solutions that deliver immediate ROI and improved operational efficiencies
>Sharp, high-resolution images for detection and identification

LightHaus helps retailers increase sales conversion and optimize staffing, marketing and merchandising by extracting rich customer insights and business intelligence from in-store video cameras. Retailers face a major challenge in improving their customer experience. Unlike online retailers, who are able to track every click and page visit, brick and mortar businesses can’t tell what customers are doing once they enter the premises.
>Provide the foundation for an enterprise-class Visual Customer Intelligence (VCI) solution designed for chain-wide deployment.
> Retailers know what their customers are doing in their stores, all the time, in real time.

SimplyRFID is an RFID product engineering company that developed the Nox Asset Tracking software – integrating RFID technology and video surveillance.
>Easily see who took what and when, even if the items aren't visible to the camera
>Search video as Nox saves an event for everything that moves in your system
>Look inside bags, identify contents, and view the individual carrying those items

Need a free pass to the show?
Visit to register.

Looking forward to seeing you at the show!


Thought Challenge

Thought Challenge Review

Sandy Chandler
The Fear of What I Don’t Know...

By Sandy Chandler, CPP, LPC
Regional Director, Asset Protection at Rite Aid Corp.

as published on July 17, 2012

As we all progress through our careers, one thing becomes clearly evident... we don’t know what we don’t know.

If we all knew everything, then we’d all be experts on everything, right? So the challenge or fear that I face is, “What do I not yet know?”

I try to stay current on technology, which is advancing at an exponential rate...

I also read trade journals, attend conferences when I can, read the D & D Daily, watch the new LP News Network videos, read the Loss Prevention Foundation’s newsletters and postings, read the Harvard Business Journal, all in hope of learning something new to help both myself and my team.

One thing I’ve discovered on this journey so far is that we all learn through our mistakes, both personal and professional. Learning through our mistakes makes us wiser, stronger, and more forward thinking. Where we truly gain value is when we take our egos out of the equation and truly analyze what we did right, what we did wrong, and what we could have done differently for a more positive outcome. Sometimes a mistake made is not necessarily a choice that was made, but possibly a choice not made because we’d neglected to gain needed knowledge. So, was it a mistake or just the lack of critical knowledge at that specific time, or both?

I have learned to embrace this concept as I grow. Making mistakes is no longer a fear of mine. The real opportunity is, “What do I still not know?”

How can you bridge this gap in knowledge and experience?

A potential answer... Surround yourself with knowledgeable people!

Choose mentors, peers, and friends that can inspire you to be your very best. These people can assist with discussing new ideas and solving difficult issues in a comfortable manner that elicits honest responses, sound advice, and valuable feedback.

Another thought... Knowledge is power! Sounds kind of corny, but really it’s so true!

I recently started teaching a college night class to stretch myself further. My students (working adults with families) challenge me to be a better educator and a better person. One way we learn is through thought-provoking dialogue and active listening. Being a committed sounding board is a crucial piece to this listening exercise!

There is no obvious answer to solving the dilemma of not knowing what you don’t know. But if we are constantly asking ourselves the right questions while seeking out useful knowledge, we hopefully move one step closer to discovering helpful answers and furthering our careers.

Just a thought...


Featured Job Alerts - Sponsored by Alpha High Theft Solutions

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Mgr, Shrink Operations Corporate Hoffman Estates, IL Sears Holdings Corp.
Director, Loss Prevention REI Kent, WA REI
Global Director of LP Nike, Inc. Portland, OR Nike, Inc.
Director, Loss Prevention Lumber Liquidators Toano, VA Lumber Liquidators
Director, Security Major League Soccer New York, NY Major League Soccer
Director - Loss Prevention Vans Cypress, CA Vans
Mgr, Loss Prevention Office Depot Boca Raton, FL Office Depot
Corporate LP Manager Eddie Bauer Seattle, WA Eddie Bauer
Asset Protection Director Macy's Secaucus, NJ Macy's
Dir LP Systems & Tech. Sears Hoffman Estates, IL Sears Holdings Corp.
Dir of Loss Prevention Confidential Northern Midwest Downing & Downing
AP Specialist Winn-Dixie Columbia, SC Winn-Dixie

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Mgr LP Operations Confidential New York, NY Downing & Downing

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Downing & Downing

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Director of Loss Prevention Goodwill of Greater Washington Washington, DC Goodwill of Greater Washington
Director of Loss Prevention Fairmont Hotels Scottsdale, AZ Fairmont Hotels
Director of Security Florida Hospital Orlando, FL Florida Hospital
Dept Mgr Store LP & Safety Lowe's Myrtle Beach, SC Lowe's
Dept Mgr Store LP & Safety Lowe's Sandy, UT Lowe's
Dept Mgr Store LP & Safety Lowe's Anaheim, CA Lowe's
Dept Mgr Store LP & Safety Lowe's Rio Grande, NJ Lowe's
Dept Mgr Store LP & Safety Lowe's Arden, NC Lowe's
District Investigator Home Depot West Palm Beach, FL Home Depot
District LP Mgr Marshalls Richmond, VA The TJX Companies, Inc.
Loss Prevention Mgr Macy's Peabody, MA Macy's
Loss Prevention Mgr Macy's Nashua, NH Macy's
Loss Prevention Mgr Macy's Springfield, IL Macy's
Loss Prevention Mgr Macy's Alpharetta, GA Macy's
Sr Mgr Security & Life Safety The Cadillac Fairview Corp. Toronto, ON, Canada Workopolis
Sr Mgr Security & Life Safety The Cadillac Fairview Corp. Mississauga, ON, Canada Workopolis
Sr Mgr Security & Life Safety The Cadillac Fairview Corp. Pickering, ON, Canada Workopolis
Sr Mgr Security & Life Safety The Cadillac Fairview Corp. Ajax, ON, Canada Workopolis
Loss Prevention Mgr Target Corpus Christi, TX Target
District LP Mgr Kmart Indianapolis, IN Sears Holdings Corp.
Loss Prevention Mgr Kmart Rocky Mount, NC Sears Holdings Corp.

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On the Move: Home of the Industry's Original - Sponsored by Cival Demand Associates

Jon-Michael Shinn was named District Loss Prevention Manager for NAPA Auto Parts.
David Ryan was named Security Protection Specialist for Pacific Protection Services, Inc.

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The Formula for Creating Happiness at Work In her book The Happiness Myth, Jennifer Michael Hecht identifies three basic kinds of happiness: Good day, good life, and peak, and I've found that thinking about work within her construct has helped me tease apart some of the "happiness formula" variables that influence well-being. Professional happiness is elusive, but you can have it, if you know where to look. (Euphoria)

The Procrastination Boost: Doing Less to Get More Done Lord Chesterfield famously said "No idleness, no laziness, no procrastination: Never put off till tomorrow what you can do today." But is procrastination always the enemy of productivity? Not according to Carson Tate, who believes mastering the art of procrastination can set you apart from your peers. (High-performance)

Last week's most popular articles --

Twelve Time Management Habits to Master in 2013 Nearly three hundred years ago, Benjamin Franklin came up with an approach to changing habits that has yet to be surpassed. He developed a list of thirteen virtues. They were character traits he felt were important but which he was lacking. (Positive change)

Your Weekend has 60 Hours -- Here's How to Wring the Most Out of Them Do your weekends fly by too fast? They always seem to go quickly, but they're longer than we think. Craft weekends that are memorable, relaxing, and productive with these 10 tips from productivity expert Laura Vanderkam. (Your days off)


3VR - video surveillance, video intelligence

Resumes should never go beyond two pages but they do not have to be one page either. Once you’ve got over 5 to 10 years experience it’s short cutting yourself if you do try to fit your career on one page. Just remember you’ve only got 10 seconds for the first review and 30 seconds for the second review.

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Gus Downing

Gus Downing

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