A Best-Selling Career
with Scott Sanford, Director of Investigations & Training at Barnes & Noble,
Inc. (PART 2)
By Amber Bradley
External theft or internal theft: Who is
The recent NRSS/Hollinger report says that external theft is bigger than
internal theft. Sanford believes the NRSS is correct in reporting that external
theft outweighs internal dishonesty. The driving force behind the explosive
growth of ORC though is two-fold: 1) Shoplifting is categorized as non-violent
crime and therefore has not warranted stiff penalties which serves as a catalyst
for the first-time or second-time shoplifter. Sanford thinks if the system were
not so soft on first-time offenders, we'd see less repeat offenders. 2) There
are too many ways to liquidate product quickly, and with relative anonymity.
This is due to the increase of online sales venues, the technology explosion,
and the move toward a more relaxed mindset on non-violent crime, particularly
when the victim is a retailer. On top of this, the desire for instant
gratification is so prevalent today which often leads to additional incentive
for criminal activity.
The biggest challenges to fighting ORC
Sanford identifies one of the biggest challenges to fighting ORC today is the
political environment surrounding early release of prisoners and the growing
trend that says shoplifting does not warrant stiff penalties. Awareness of the
ORC problem is not the issue. The word is out: ORC is bad. Retailers get it. But
as more and more bad guys realize financial gain without threat of
incarceration, Sanford says we will see theft spike. He further explained,
"We're noticing increases in theft in California with "Proposition 47," which
reduces the penalties and classification of many non-violent crimes (to include
shoplifting). Couple this with rising felony thresholds and other states falling
in step behind California, and ORC will continue to be a national crisis."
Additionally, the emergence of ORC associations has been steady over the past
five or six years thanks to LP and Law Enforcement professionals who have
devoted their time to these efforts. Sanford is not convinced there is a need
for a National ORCA, although he does advocate a national website for all ORCAs.
He thinks retailers should step up and fund a national website. It could be
managed by an unbiased source which would ensure that individual ORCAs do not
lose their personality, only their URL.
If Sanford could have one wish to solve one problem overnight regarding ORC, he
would love to see consistent standards established for all online sales venues,
similar to those trail blazed by Ebay under the efforts of Paul Jones and his
team. We are beset by shoplifters who re-sell stolen goods on a variety of
sites, tax-free and anonymous. An online retail giant such as Amazon, for
example, could work with retailers (not just law enforcement) to help stop the
spread of fraud. The sale of misappropriated and counterfeit goods is an illegal
epidemic with losers on several fronts. Retailers need to establish programs
aimed at attacking ORC head on.
The trifecta of retail loss
A 2014 National Retail Federation study reported that eight of ten retailers
said they had been victims of organized retail theft in the past year. Sanford
sees the deluge of stolen products back into the market as a growing challenge
for retail. He clarified, "A stolen item is a triple whammy for retailers: 1)
they lose inventory, 2) they may not realize they've lost the product and lack
of replenishment results in decreased future sales and 3) they lose customers
because people are now buying the item from another source."
The modern criminal profile in retail
Sanford believes there is no one stereotype of the modern criminal. In his
team's investigations, they've interviewed school teachers, attorneys, military
personnel, housewives, loss prevention personnel and others, many with advanced
degrees. "We've also interview our share of addicts which is still the largest
group we encounter," Sanford highlights. But overall, the modern criminal comes
from all walks of life. Sanford believes the best plan of attack is to start
with awareness from the top down within the retail organization. Sanford thinks
awareness starts at the top, and trickles down. Employing great LP people who
can identify where problems exist and who have the know-how to resolve the
issues is a good start.
importance of the retail investigator
Complexities can arise if a case spans more than one law enforcement
jurisdiction. Sanford has seen on several occasions that some local law
enforcement agencies are hesitant to accept cases that expand beyond their
jurisdiction lines. Resources, such as time and obtaining necessary evidence in
a multi-jurisdictional case, can be a deterrent for accepting a case. This is
why the retail investigator must do his/her part up front and not dump a weak or
incomplete case in the lap of a police detective.
Sanford's pride and joy
In closing, Sanford humbly shared what he is most proud of, "I'm proud of many
things from a career standpoint, primarily the investigation program we've
developed at Barnes & Noble which I believe is truly unique and top-shelf.
However, what I'm most proud of is my daughter Kara. She is an amazing young
lady; she is smart, athletic, and most importantly, centered. She recently
accepted a full scholarship to Providence College."
Read the full article here. Part 1 was published in yesterday's Daily.
Spirko was named Corporate Director of Loss Prevention for Equinox/ Related Real
John will be developing an Asset Protection Program & LP Department for their
various global fitness clubs. In addition Equinox will be in the business of
hotels where one is being planned and developed in both NYC and Los Angeles. Equinox
operates 200 and growing upscale, full-service fitness clubs under the Equinox,
Pure Yoga, Soul Cycle, and Blink brands. John was previously the Director of
Loss Prevention for True Religion Brand Jeans for over three years before taking
on this new role. He brings with him an extensive background in senior level
loss prevention positions such as Corporate Director Asset Protection & Risk
Management for Dolce & Gabbana, Director of Loss Prevention for Gucci America,
Inc., Loss Prevention Director Logistics & Safety - Eastern USA for Federated
Department Stores/Fingerhut Inc., and Director Investigations for J Crew. John
graduated with his Bachelors of Science in Business Management & Finance from
Monmouth University. Congratulations John!
Macy's Outlines $400M Cost Efficiency Initiatives |
and Lists 40 Store Locations to Be Closed
Macy's Cuts 4,500 Jobs - Reorganizes 7 Regions to 5 - 58 Districts to 47
Macy's, Inc. yesterday announced a series of cost-efficiency and process
improvement measures to be implemented beginning in early 2016 that will
reduce SG&A expense by approximately $400 million.
To address the need for greater efficiency and productivity, among the changes
being implemented by Macy's, Inc. in early 2016 are:
Consolidating the grouping of existing Macy's stores into five regions and 47
local districts (down from the current structure of seven regions and 58 local
districts), as well as other field support functions.
Adjusting staffing levels at each Macy's and Bloomingdale's store in line
with current sales volume to increase productivity and improve efficiency.
An average of three to four positions will be affected in each of Macy's and
Bloomingdale's approximately 770 going-forward stores (out of an average
workforce of approximately 150 associates in each store), for a total of about
3,000 affected associates nationwide. Roughly 50 percent of affected store
associates are expected to be placed in other positions.
Implementing a voluntary separation opportunity for about 165 senior
executives in Macy's and Bloomingdale's central stores, office and support
functions who meet certain age and service requirements and chose to leave
the company beginning in spring 2016. Approximately 35 percent of these
executive positions will not be replaced.
Reducing an additional 600 positions in back-office organizations by
eliminating tasks, simplifying processes and combining positions, with about 150
of these associates reassigned to other positions.
Consolidating the four existing Macy's, Inc. credit and customer services
center facilities into three - affecting 750 employees.
Decreasing non-payroll budgets companywide in areas such as travel, meetings and
The company today listed 40 Macy's store closings. Of the 40, 36 will be
closed in early spring 2016.
Retailers Caught in Middle of Open-Carry Debate as Law Lets Texans Tote Guns
Managers at Wal-Mart Stores Inc. in Texas have a new task to add to their
list of duties: asking customers if they have a permit to carry a handgun.
To comply with state liquor rules, the world's biggest retailer sent a written
notice last month to stores that sell alcohol, telling managers to ensure that
customers who openly carry firearms under a new law have licenses. Cashiers or
door greeters who see someone with a gun are to alert the highest- ranking
employee, who is to approach the customer and ask to see the paperwork.
"We do try to ensure that people have a licensed firearm," said Wal-Mart
spokesman Brian Nick. "We are giving direction to our store employees to ask for
a license as our management sees appropriate."
The notice was sent out in anticipation of the Lone Star State's open-carry law,
which went into effect Jan. 1. It made Texas the nation's most populous state to
allow citizens with a permit to carry handguns openly in a holster.
Dozens of stores and restaurants across Texas, including San Antonio-based
HEB Grocery Co., one of the state's largest food retailers, have banned openly
carried guns. That's incurred the ire of activists who have vowed to shop
elsewhere. Cincinnati-based Kroger Co., have chosen not to ban firearms
carried legally, inviting the scorn of gun-control advocates promising a
boycott of their own.
"Now that it's open carry, that creates a new space that you have to cover,"
said George Kelemen, chief executive officer of the Texas Retailers Association.
Stores like Wal-Mart want "to make absolutely sure that the message they convey
is, 'We welcome your patronage, but we sell alcohol and we don't want to risk
losing the ability to do that."'
Some companies are trying to walk a fine line by publicly opposing guns in their
Texas stores, while stopping short of posting state-issued signs that serve as a
legal notice that firearms are prohibited. The coffee giant Starbucks Corp.
has requested that customers who aren't law-enforcement personnel refrain from
bringing firearms of any kind into stores, but hasn't issued a ban,
according to spokeswoman Jaime Riley. Target Corp. has also asked customers
not to carry guns openly, even though it hasn't displayed the signs
prohibiting the practice, said spokeswoman Molly Snyder.
Wal-Mart, which itself sells rifles and shotguns, says it's asking customers to
show a pistol permit only in Texas stores that sell alcohol.
Increasing security through building design
Crime Prevention Through Environmental Design, or CPTED, is a method used in
security planning that focuses on design, placement and the way the building is
used as a means to increase security in an aesthetically pleasing manner. "CPTED
tends to provide a purposeful sense of orderliness in developing a security
program," says William Nesbitt, president of SMSI. "It's geared at trying to not
only have an effective security program, but to have that program be perceived
as being effective. It has to do with both the appearance and the perception." CPTED principles can vary from place to place and firm to firm, but the three
that are fairly standard are Natural Surveillance, Natural Access Control, and
Territorial Reinforcement. These principles, though most easily used when
designing a new building, can be used in virtually any type of building or
scenario, new or existing.
EPA update to waste management regs mark 'important step forward'
Five retail associations on Tuesday expressed optimism regarding proposals by
the Environmental Protection Agency to update waste management regulations that
may impact how unsold consumer products and pharmaceuticals are handled by
retailers. But more needs to be done, the associations noted.
EPA's application of the Resource Conservation and Recovery Act, which governs
the disposal of hazardous waste, to "the very small percentage" of unsold
consumer products that may be recycled, reused or otherwise discarded from a
retail store represents a challenge for the retail community, the associations
"This [regulation update] is an important step forward and the retail
associations welcome the opportunity to respond to these long-awaited
proposals," stated Sue Pifer, VP compliance at the Retail Industry Leaders
Association. "Although portions of the proposals may offer some relief, the
suggested frameworks fall short of easing the burden on retailers who want to
manage unsold products in a more sustainable fashion, rather than discarding
potentially useful or recyclable items," she said. "The retail associations
again emphasize in their comments that most unsold consumer products and
pharmaceuticals are not 'wastes', due to the fact that many are suitable for
re-shelving, donation, recycling, liquidation or shipment back to vendors for
Costco Prints Too Much Credit Card Info On Receipts: Suit
Costco was smacked Tuesday with a proposed class action in Illinois federal
court by a customer who claims the bulk retailer's habit of including several
digits of credit card numbers used in a transaction on store receipts violates
Why More Retailers Could Default in 2016
Last year was grim for retailers. This year could be even worse. Despite a late
surge in holiday sales, companies like J. Crew Group Inc. and 99 Cents Only
Stores are struggling under debt they took on in leveraged buyouts years ago.
Their bond prices have plummeted -- in some cases to as little as 25 cents on
the dollar -- as investors brace for possible defaults. The industry has been
limping along for a while now due to a variety of forces. Spending has migrated
to the Internet, lenders have turned wary and the debt burdens of pre-crisis
buyouts will make it tough to revive struggling merchants.
Eleven retailers defaulted last year through Dec. 14, the highest annual tally
since 2009, according to Standard & Poor's data. And the near future doesn't
look much brighter. "We expect more retail defaults in 2016 than 2015 and
2014," said Robert Schulz, an S&P credit analyst.
Study: Holiday shoppers have return preferences
According to a new post-holiday study of 500 adult U.S. consumers from
location-based mobile platform provider Retale, 24% of those surveyed stated
that they are likely to return or exchange at least one of the presents that
they received this holiday season. Among survey respondents, the most important
aspect when reviewing a retailer's return and exchange policy prior to making a
purchase is a "full refund in the original form of payment" (30%). It was
followed by "return shipping is free or covered" (26%); "no receipt necessary"
(19%); "no time limit on exchanges or returns" (16%); "no tags or original
packaging necessary" (6%); and "returns can be done via mail" (4%).
Biggest obstacle for delivery drones isn't the technology: It's you and me
When Missy Cummings thinks about self-flying delivery drones - the kind that
tech companies have been touting as being just around the corner - she likes to
imagine the reaction of her 8-year-old son to a drone landing in her back yard.
"He'd like to throw rocks at it - because it's there," said Cummings, a Duke
professor and director of the university's Humans and Autonomy Lab. "It's just
human nature." Others might fire potshots at the unmanned aerial vehicles, just
for fun, as they do at rural traffic signs, Cummings said. Pet dogs could be
expected to run straight for drones. Curious children would try to grab them. So
would adults: A video clip popular in drone circles shows singer Enrique
Iglesias bloodying his hand as he grabs for a helicopter-like drone at a concert
in May last year. Cummings, one of the nation's top drone researchers, doesn't
doubt the technology. She believes these autonomous machines already possess the
ability to accurately and reliably do their jobs. They could fly today. The
technical issues have been solved. The biggest hurdles - and there are a
colorful assortment of them - are what Cummings calls "socio-technical."
Wal-Mart posts Director Global Investigations - Global Security position
Bentonville, AR corporate office
The job description includes: Identifying investigative trends and providing
solutions for potential systemic threats, vulnerabilities, and risks (for
example, network intrusion, operational practices, facility operations);
Oversee global investigations of complex matters with significant impact to
the company (for example, alleged internal and external fraud, criminal
activity, company reputational harm, commercial or governmental bribery);
Oversee the standardization of investigative processes and procedures; Provide
BevMo! re-posts their Director of Loss Prevention position
in Concord, CA yesterday
The number one specialty beverage retailer on the west coast. You'll find 155 BevMo! stores located throughout California, Arizona, Washington and of course
here on-line. This position reports to the SVP of Store Operations and is
responsible for taking a proactive approach in developing loss prevention
policies for the company that protect the assets of the Company by directing,
establishing, implementing and monitoring programs that will minimize loss. The
primary metric is the reduction of shrink. This position has no direct staff.
Man loses arm in Wal-Mart Distribution Center accident
J.C. Penney's Nov./Dec. comp's store sales up 3.9%
Macy's Nov./Dec. comp store sales on owned basis down 5.2%
5 crucial retail turnarounds happening in 2016
Eddie Bauer to cut operations in Groveport, Ohio;
315 will lose jobs
Same Store Sales Results
Walgreens Q1 Retail Pharmacy USA comp's up 5.8% with total company net sales
up 48.5% (Alliance Boots consolidation)
Finish Line Q3 comp's down 5.8% with consolidated net sales down 3.5%
All the News - One Place - One Source - One
The D&D Daily respects your time
& doesn't filter retail's reality
Lack of Injury Dooms Michaels Breach Class Suit
Because the plaintiffs failed to demonstrate actual injuries, arts and crafts
retail chain Michaels Stores Inc. Dec. 28 dodged a federal court putative class
action over a data breach that compromised approximately 2.6 million payment
cards. Dismissing the suit without prejudice, Judge Joanna Seybert of the U.S.
District Court for the Eastern District of New York said that plaintiff Mary
Jane Whalen failed to assert any injuries that are "certainly impending" or
based on a "substantial risk that the harm will occur" - a standard for Article
III standing established by the U.S. Supreme Court in Clapper v. Amnesty Int'l
USA. On Jan. 25, 2014, Michaels notified its customers of possible fraudulent
activity on some U.S. payment cards, and three months later, it confirmed the
Retailers Building Out Insider Threat Cyber Programs
Companies are increasingly building out cyber programs to protect themselves
from their own employees, experts say, as advanced threat detection programs are
now hitting the market making data and activity tracking easier.
Threat detection programs can range from systems that monitor data movement to
specific monitoring of employee activity. Experts at internal threat
monitor companies say they have noted the retail and entertainment
sectors as well as late adopters in the financial services industry are
increasingly investing in internal threat detection systems.
Businesses in those sectors are taking advantage of systems from providers such
as Tripwire, and ObserveIT to find internal users who are accidentally
exposing their company to hackers or malicious insiders attacking the company.
Risks due to departing employees who have had access to sensitive information
have always been a concern in the business community, data experts point out.
But digital access multiplies the damage a disgruntled employee can do, and as
awareness grows of external hacking threats, companies are also taking note
of the risks posed from within and investing serious resources in protections.
Customer Account Takeovers Fueling 'Warranty Fraud'
Cybercrime takes many forms, but one of the more insidious and perhaps less
obvious manifestations is warranty fraud. This scheme involves con artists
who assume the identity of a consumer, complain that a given product has ceased
to operate as expected, and demand that the retailer replace the article in
question. Such claims turn into a loss for targeted merchants when the
scammer hacks an unwitting customer's account and replaces the customer's
email address with his own address and demands that the retailer ship him a
brand new device.
Fitness tracking giant Fitbit recently found itself the target of such fraud in
the last few months of 2015, when the company noticed large caches of data from
customer accounts being posted to Pastebin. To the untrained eye, such data
might seem at first glance to indicate that Fitbit had experienced a breach that
exposed their user account data. Included in the data dumps posted to Pastebin
were details about the make and model number of each user's fitness tracker, as
well as information about the last time the user had synced the device. But a
more nuanced look at the information posted to Pastebin and other public data
dump sites indicates that Fitbit is just the latest victim of customer
account takeovers powered by breaches at other e-commerce providers.
The company's security chief Marc Bown said after several weeks of battling
warranty fraud, the company has more or less solved the problem by educating
their customer service employees and assigning risk scores to all warranty
Does a data breach really affect a retailer's reputation?
It's true to say that customer loyalty damage is done in the event of a breach,
and that sales do take a nose-dive. Target's sales fell by 46 percent
year-on-year in the fourth quarter of 2013 to $520 million (or 81 cents a
share), while eBay (breached mid 2014) admitted declining user activity impacted
its quarterly net revenue. There are other financial costs to bear, including
additional security (pen testers, consultants, security vendors, PRs and
lawyers), litigation and fines by data protection authorities.
This said, it could be argued that big, established companies are confident they
can ride on past the fines and fees, and keep hold of their customers. To add to
this, there is a theory that stocks eventually recover. For example, Home
Depot's data breach, which saw the compromise of 65 million customer credit and
debit card accounts, saw breach-related costs come in at around $62 million. The
company's stock price decreased minimally one week after the announcement but in
the third quarter of 2014 Home Depot showed a 21 percent increase in earnings
per share. Target's breach, culminating in the loss of over 100 million customer
records, saw the retailer's stock drop 10 percent afterwards. But by February
the retailer had experienced its highest percentage stock price regain in five
"Live in Long Beach"
Gus Downing, Publisher and Editor of the
D&D Daily, kicks off our "Live in Long Beach" broadcast - filmed live on June
25th at the NRF Protect Conference & Expo in Long Beach, CA. Gus provides an
introduction to the day's program, featuring industry leaders, retailers and
solution providers talking about the hot topics in LP. From video analytics, to
civil unrest, workplace violence, leadership development, the National Retail
Security Survey results, Law Enforcement Collaboration, and ORC, these
interviews feature valuable information designed to help you and your career.
LPNN Quick Take #1
LPNN's dynamic duo takes the mic once again for another D&D
Daily LIVE broadcast! MCs Joe LaRocca,
VP & Senior Advisor, Loss Prevention, RetaiLPartners, and Amber Bradley,
Owner & Brand Strategist, Calibration, LLC, are back for more off-the-cuff,
unfiltered fun, taking viewers along the ride for our six-hour nonstop
broadcast. Joe and Amber preview what's to come from "Live in Long Beach" at NRF
Solution Providers, have a
video or commercial you want to publish?
E-Commerce - The Next Target Of 'Big Data' Class Actions?
Not surprisingly, the rise of "big data" has generated a significant amount of
class action litigation. To date, however, that litigation - which has
focused primarily on data loss or data security breaches - has been only
marginally successful. In data security cases, plaintiffs have struggled to
demonstrate an actual and imminent injury-in-fact as opposed to a future injury
that could result from a third party's misuse of a plaintiff's personal
information. But that may soon change. Late last year, computer science
researchers from Northeastern University in Boston published a report purporting
to demonstrate that e-commerce websites are using data regarding individuals'
online shopping habits to charge different prices and offer different products
to different customers. Although it is well known that tracking of consumer
preferences by e-commerce sites has occurred for some time and allows those
businesses to offer many benefits to customers, the study purported to be the
first to examine comprehensively how that data is used by a wide spectrum of
e-commerce vendors to engage in two practices - price discrimination and
price steering - which arguably result in certain consumers unknowingly
paying inflated prices for online products and services.
The Seven Habits Of Highly Effective Fraud Fighters
In order for online retailers to stay one step ahead of fraudsters, while also
maintaining the ability to provide frictionless, mobile-friendly shopping
experiences on their sites, provided here are the following habits every
eCommerce store owner should follow:
Question Big Orders: If your average order value is $100 and a shopper
drops $5,000, it's too good to be true. You're looking at chargeback fees at
best and likely lost merchandise.
Verify Suspicious Orders: If an order is odd, look for inconsistencies
or, better yet, call the shopper and ask them to verify the information.
Run The "Duck Test": If it looks like a shopper, buys like a shopper, and
self-identifies like a shopper, then it probably is a shopper. However, when a
buyer does something that is out of habit, that's your cue to investigate.
Blacklist The Bad Eggs: Keep a blacklist of fraudulent credit cards,
email addresses and shipping addresses so you decline them in the future. This
should be done at a system level to ensure real-time automation to protect your
Create Fraud Rules: Any business can create rules for fraud prevention.
Rules are designed to flag suspicious orders without interfering with genuine
purchases. Track the percentages of legitimate
and illegitimate transactions that trigger a rule to see if it works. Make sure
there is a process to routinely review and tune the rules for your site.
Study And Respond To Fraud Patterns: Monitor declined transactions so you
know how fraudsters attack your site.
Determine Which Products Fraudsters Purchase: Fraudsters usually buy
products that they can resell or use your site for to build a "good card"
pattern for their planned purchases. They also target lower cost items and
spread them across multiple credit cards because repeat offenders know that
fraud prevention systems flag expensive purchases.
MasterCard embeds payment in devices
Online retailers go mobile to manage warehouse
York City, NY: Ringleader of Saks Fifth Avenue $430,000 theft ring pleads guilty
The head of a Saks Fifth Avenue employee ring that used stolen identities to
purchase $430,000 worth of shoes and bags pleaded guilty Wednesday. Tamara
Williams, 38, of Queens, is expected to get four to eight years in prison in
exchange to her plea in Manhattan Supreme Court to grand larceny, identity theft
and scheme to defraud. Williams and her crew made 91 purchases at Saks Fifth
Avenue's flagship store using pilfered information from about 50 customers
between April and August 2014, prosecutors said. This defendant was the leader
of an identity theft ring that stole more than 200 shoes and 80 bags and
accessories from Saks Fifth Avenue in the span of approximately four months,"
Manhattan DA Cyrus Vance Jr. said in a statement. They bought labels including
Christian Louboutin, Chanel, Louis Vuitton and resold them on the black market,
according to prosecutors. Four accomplices previously pleaded guilty and were
sentenced to prison terms.
ME: Two arrested in $100,000 counterfeit check scheme; hitting retailers for
Maine State Police have arrested two people in Biddeford in connection with a
counterfeit check writing scheme that likely has defrauded several retail stores
in New England of upwards of $100,000. Police say the fraudulent personal checks
were being printed from a computer program and then cashed at a number of large
retailers for gift cards and merchandise, which was later returned to the stores
in exchange for cash. On Monday police arrested 36-year-old Kissie Whatley,
46-year-old and Randell Bankston both from Atlanta, Georgia. Troopers also plan
to charge a third person, once they have been located, police report.
Boise, ID: Three years in prison and nearly $100,000 in restitution
for Credit Card fraudster
Yinet Quintana Isalgue, 28, of Homestead, FL, was sentenced today in U S
District Court to 33 months in prison followed by 3 years of supervised release
for wire fraud and aggravated identity theft, U.S. Attorney announced. Judge
Edward Lodge also ordered Quintana Isalgue to pay $97,496 in restitution.
Quintana Isalgue pleaded guilty to the charges on July 21, 2015. According to
the plea agreement, Quintana Isalgue traveled from Florida to Idaho, to commit
credit card fraud. On January 9, 2015, law enforcement officers in Boise and
Meridian, Idaho, received multiple reports from loss prevention at different
retail stores identifying Quintana Isalgue through witness and surveillance
evidence as attempting credit card fraud. Based upon video surveillance, loyalty
card records, GPS, and credit card records, law enforcement officers discovered
that Quintana Isalgue made similar fraudulent purchases in Oregon and
Washington. She admitted $97,496.11 in actual fraudulent purchases, and an
additional $19,288.24 in attempted purchases, for a total of $116,784.35.
Lake City, UT: Big-Dollar Baby Formula Thefts Dog Stores, Police Across US
The recent arrests in Utah of three people accused of stealing thousands of
dollars' worth of baby formula is the latest example of a problem that officials
say is vexing stores and police nationwide as thieves systematically swipe the
mixture from shelves and resell it to unsuspecting parents. In late December,
police in Logan, about 80 miles north of Salt Lake City, confiscated 422 cans of
stolen formula worth $8,000 to $10,000. It came from stores in Logan and three
other northern Utah cities, and officers are looking for ties to similar recent
thefts in Idaho cities about 150 miles away.
Sylvester, GA: Two arrested stealing nearly $1,000
in X-Box games from Walmart
Sylvester Police arrested two men on Wednesday for shoplifting at the Walmart in
Sylvester. One of the men was a juvenile and the other was 18-year-old Donte
Derwin Roberson. According to police both men were seen by Walmart Asset
Protection officer lingering in the electronic department. Police said the men
took a box of disposable diapers and emptied the diapers out of the box and
began to fill the box with approximately 18 X-Box games totaling $960.95. In
addition to that, Roberson had stolen in his backpack put in his back pack two
hard drives and a cd wallet, valued at $134.75. Police said the juvenile also
had in his possession a Craftsman magnet tool that is used to deactivate the
security feature on X-Box games.
Shelby Co., TN: Shelby County Sheriff's Department just released images of three
women who are suspected of shoplifting at a store in the Wolfchase Galleria
Police say the women stole over $1,000 worth of clothing from the Jazzy Star
store at the mall.
San Marcos, TX: Police seeking ID of Walmart thief who has hit multiple times
Do you have an ORC case to share? Publishing it educates the LP & retail community,
which might fuel even more jobs and funding.
Share your ORC news and help the industry grow!
Fulton Co, GA: Shoplifting suspect shoots himself while being detained at a
Union City Walmart
Police say someone has been shot inside the Walmart on Jonesboro Road in Union
City. According to police, a suspected shoplifter was being held by Walmart Loss
Prevention. Police say when officers arrived the detained man pulled out a
handgun he had concealed on himself. Officers and the shoplifting suspect were
engaged in a brief standoff that ended with the suspect shooting himself. The
suspect was seriously injured, and has been transported to a local hospital.
del Rey, CA: A 17-year-old girl was shot and killed in her car in a Marina del
Rey parking lot Wednesday night, spurring a search for the gunman, police said
Officers responded to Villa Marina Marketplace Mall around 8 p.m., according to
the Los Angeles Police Department. Investigators said three or four girls were
sitting in a Honda Element when a confrontation with a man ensued. The victim
was a passenger sitting in the back seat, police said. LAPD said the female teen
was shot in the head, and a man ran away from her minivan before driving off.
Muskogee, OK: Two Teens behind violent Armed Robberies at Dollar General's in 2
Quick facts: Police said two teens are behind violent Dollar General robberies
in two states. They are searching for the suspects. The duo is also accused of
other violent crimes. The Muskogee County District Attorney said two armed and
dangerous robbers are on the loose. He said Orvil Loge, 18, and a 15-year-old
accomplice robbed Dollar General stores in Muskogee, Oklahoma City and Wichita,
Debarr, Alaska: Costco Employee 'slashed' by shoplifter with box cutter
Police have released new information about a Wednesday assault where a Costco
loss prevention officer was "slashed" by a shoplifter armed with a box cutter. A
photo of the suspect taken from Costco security footage has been released as
police continue to search for him. The loss prevention employee confronted a man
who was attempting to steal merchandise from store. The man then cut the
employee three times on the arm before fleeing on foot, ditching his red jacket
behind a dumpster outside, police say. The victim's injuries are non-life
Antonio, TX: Police arrest man who Posted about his Dollar General robbery on
A man who reportedly bragged about robbing a Dollar General store over the
Thanksgiving holiday weekend has been arrested. The robbery happened on November
28 at the store on Poteet Jourdanton Highway. According to the cashier on duty,
a young man walked up to the register, pulled her toward him and demanded she
hand over cash. He also stabbed the register in an attempt to open it. After she
opened it, he grabbed the money and ran off. Some days later, a customer walked
in and told the cashier that a friend on Facebook was posting comments about the
robbery. The cashier recognized the man on Facebook as the suspect.
Investigators later arrested 18-year-old Issac Penuelaz and charged him with
Edwardsville, MO: Smash and Grab Burglars hit Hudson Jewelers
Edwardsville police are looking for two people who smashed the windows of a
jewelry store and grabbed what they could. The two men pulled up to Hudson
Jewelers early Wednesday morning in a dark SUV and fled within two minutes -
that's when police got there. It's unclear what they took.
Dalton, GA: Local Credit Card fraud arrests draw interest of Secret Service
The Secret Service agents, who are part of the U.S. Treasury Department,
questioned two men, one from Illinois and the other from Georgia, who were
arrested by the Tunnel Hill Police after a traffic stop reportedly uncovered a
credit card fraud operation. Gregory Hines and Samuel Dumas were arrested after
an officer found an embossing machine used to print credit and debit cards.
Also, there was a card that had been imprinted by the machine that did not match
the information encoded onto the card.
Amarillo, TX: Man faces multiple charges in Walmart cash drawer theft
On Monday evening, Amarillo Police responded to a theft in progress at the
Walmart on Amarillo Blvd West. As officers were proceeding to the scene,
additional information was received that this suspect was possible the same
person responsible for a similar theft at Walmart on I-40 East Tuesday. The
suspect was observed by loss prevention officers removing a cash drawer from a
cash register in the automotive area of the store. The suspect then placed the
cash drawer in a shopping cart and proceeded to move about the store. The
suspect was later seen with a pry bar of some type forcing open the cash drawer.
The suspect is identified as 25-year-old Benjamin Stevenson of Kansas City, KS.
Officers recovered cash from the suspect stolen out of the cash drawer as well
as the damaged cash drawer the suspect had discarded.
North Myrtle Beach, SC: Man charged with starting a fire in Wal-Mart
An 18-year-old man is charged with arson after allegedly setting a fire in
Wal-Mart. Richard Whidby is charged with third degree arson. Police responded to
a fire around 7 a.m. Tuesday. When officers arrived, an employee told police a
young man started a fire in the electronics section of the store. The employee
identified Whidby as the suspect and he was placed under arrest. Officers found
a propane torch with an electric ignition in Whidby's pants, along with a pair
of wire cutters in his pocket. While walking to the patrol car, Whidby "made
excited utterances such as that he was bored and high on pills, which is why he
started the fire," the report said.
Mount Laurel, NJ: Man wielded 2 hypodermic needles
at ShopRite Loss Prevention agent
Victorville, CA: 16 yr old pulls a knife on Walmart Loss Prevention agent
Houston, TX: Nordstrom employee claims 'stress' of being single mother made her
steal; $3,100 refunded on her credit card
Dickinson, ND: Woman arrested for $1,850 internal theft at Family Fare
Johnson City, TN: Fifth area Walgreens robbed in 6 months
Arizona State Football player arrested in Credit Card Fraud case
Sterling, VA: U.S, Customs seizes more phony hoverboards in Virginia
Los Angeles, CA: Footage of AT&T burglary at the Glendale Galleria Released
UK: Northampton: Shoplifter throws bike at Aldi security guard to evade capture
Fred Meyer Jewelers Marketplace in Mansfield, Texas was the victim of a Grab &
Run yesterday morning; the male suspect was able to flee the store with a
3ct diamond valued at over $28,000
Update: Suspect arrested in the Kay Jewelers Grab & Run in Greensboro, NC, all
merchandise has been recovered
AT&T - Crowley, LA - Armed Robbery
Birchwood Liquors - Elmwood Park, NJ - Burglary
Campbell's Pharmacy - Adamsville, AL - Armed Robbery
Cash Store - Fort Bend Co, TX - Armed Robbery
CVS - Evansville, IN - Armed Robbery
Diamond Oil - Atmore, AL - Armed Robbery
Dollar General - Muskogee, OK - Armed Robbery
Dollar General - San Antonio, TX - Armed Robbery
Dollar Tree - Amarillo, TX - Armed Robbery
Janetos Market - Dover, DE - Burglary
Oasis Market - Desert Hot Springs, CA - Burglary
Pawn City - Santa Fe, NM - Shooting
Phamily Express - Wichita, KS - Armed Robbery
Ray's Market - Waterloo, IA - Armed Robbery
Subway - Whitehall, OH - Armed Robbery/ clerk fights back
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John Spirko was
named Corporate Director of Loss Prevention for Equinox/ Related Real Estate Inc
was promoted to Regional Loss Prevention Manager for Michael Kors.
Anthony began his career with Michael Kors in 2014 as a District
Loss Prevention Manager in New York City. In this new role, Anthony is based in
Texas and is responsible for the central region. Anthony has worked at both
Abercrombie & Fitch and Gap, Inc. where he specialized in ORC investigations.
Anthony earned a Bachelor of Science degree in Criminal Justice from the State
University of New York College at Oneonta. Congratulations Anthony!
was named as Regional Loss Prevention Manager for Michael Kors.
As a former loss prevention consultant for the Zellman Group and a Regional
Investigator with Starbucks, Alan brings extensive and diverse loss prevention
experience to this role. Alan is based in the Los Angeles area and is
responsible for the western region. Congratulations Alan!
James Worley was named Loss Prevention
Manager for Kmart.
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The first week back from the holidays can be challenging and almost
disappointing. As we've all made our New Years resolutions and now facing the
reality of where we left off and where we have to go we find that just getting
back up to speed is a feat that can be more daunting than starting on our
resolutions. Thus our resolutions begin to fade merely because all of our effort
is focused on just getting back up on the horse. And while it's an absolute
necessity, once you're back up and running that's the time to remember those
resolutions. Because it's the one time of the year when everyone is literally
forced to reflect on the previous year and resolve themselves to improving. The
key is not allowing yourself to minimize, rationalize, or simply forget your
resolutions. Yes, they're difficult and some may even be impossible. But the
fact is you thought of them and you know them and now you've got to have faith
in yourself to reach a few, even if it takes all year to do it. The great thing
is you don't have to tell anyone about them. But the fact is some people who
already know you, probably know what they are, and you may hear a few of them
during your next review. So do yourself a favor - don't brush them off - get
proactive and remember everything begins with small steps.
Just a Thought,
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