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 January 7, 2016


The LP Industry's #1 News Source - Informing, Educating and Instilling a Sense of Community

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Developing Tomorrow's
LP Leaders, Today

John Voytilla, VP Global LP & Safety, Office Depot

New Perspectives
on the National Retail
Security Survey

Dr. Richard Hollinger, criminology professor at Univ. of Florida, lead author of the NRSS

Keys to Collaboration:
Building Effective Public-Private Sector Partnerships

Joe LaRocca, RetaiLPartners; Eric Ives, Unit Chief International ORC Task Forces, FBI; Cpt. John Romero and Det. Joe Hopkins, LAPD Commercial Crimes Division

View all episodes here



A Best-Selling Career

An Interview with Scott Sanford, Director of Investigations & Training at Barnes & Noble, Inc. (PART 2)

By Amber Bradley

External theft or internal theft: Who is bigger?
The recent NRSS/Hollinger report says that external theft is bigger than internal theft. Sanford believes the NRSS is correct in reporting that external theft outweighs internal dishonesty. The driving force behind the explosive growth of ORC though is two-fold: 1) Shoplifting is categorized as non-violent crime and therefore has not warranted stiff penalties which serves as a catalyst for the first-time or second-time shoplifter. Sanford thinks if the system were not so soft on first-time offenders, we'd see less repeat offenders. 2) There are too many ways to liquidate product quickly, and with relative anonymity. This is due to the increase of online sales venues, the technology explosion, and the move toward a more relaxed mindset on non-violent crime, particularly when the victim is a retailer. On top of this, the desire for instant gratification is so prevalent today which often leads to additional incentive for criminal activity.

The biggest challenges to fighting ORC
Sanford identifies one of the biggest challenges to fighting ORC today is the political environment surrounding early release of prisoners and the growing trend that says shoplifting does not warrant stiff penalties. Awareness of the ORC problem is not the issue. The word is out: ORC is bad. Retailers get it. But as more and more bad guys realize financial gain without threat of incarceration, Sanford says we will see theft spike. He further explained, "We're noticing increases in theft in California with "Proposition 47," which reduces the penalties and classification of many non-violent crimes (to include shoplifting). Couple this with rising felony thresholds and other states falling in step behind California, and ORC will continue to be a national crisis."

Additionally, the emergence of ORC associations has been steady over the past five or six years thanks to LP and Law Enforcement professionals who have devoted their time to these efforts. Sanford is not convinced there is a need for a National ORCA, although he does advocate a national website for all ORCAs. He thinks retailers should step up and fund a national website. It could be managed by an unbiased source which would ensure that individual ORCAs do not lose their personality, only their URL.

If Sanford could have one wish to solve one problem overnight regarding ORC, he would love to see consistent standards established for all online sales venues, similar to those trail blazed by Ebay under the efforts of Paul Jones and his team. We are beset by shoplifters who re-sell stolen goods on a variety of sites, tax-free and anonymous. An online retail giant such as Amazon, for example, could work with retailers (not just law enforcement) to help stop the spread of fraud. The sale of misappropriated and counterfeit goods is an illegal epidemic with losers on several fronts. Retailers need to establish programs aimed at attacking ORC head on.

The trifecta of retail loss
A 2014 National Retail Federation study reported that eight of ten retailers said they had been victims of organized retail theft in the past year. Sanford sees the deluge of stolen products back into the market as a growing challenge for retail. He clarified, "A stolen item is a triple whammy for retailers: 1) they lose inventory, 2) they may not realize they've lost the product and lack of replenishment results in decreased future sales and 3) they lose customers because people are now buying the item from another source."

The modern criminal profile in retail theft
Sanford believes there is no one stereotype of the modern criminal. In his team's investigations, they've interviewed school teachers, attorneys, military personnel, housewives, loss prevention personnel and others, many with advanced degrees. "We've also interview our share of addicts which is still the largest group we encounter," Sanford highlights. But overall, the modern criminal comes from all walks of life. Sanford believes the best plan of attack is to start with awareness from the top down within the retail organization. Sanford thinks awareness starts at the top, and trickles down. Employing great LP people who can identify where problems exist and who have the know-how to resolve the issues is a good start.

The importance of the retail investigator
Complexities can arise if a case spans more than one law enforcement jurisdiction. Sanford has seen on several occasions that some local law enforcement agencies are hesitant to accept cases that expand beyond their jurisdiction lines. Resources, such as time and obtaining necessary evidence in a multi-jurisdictional case, can be a deterrent for accepting a case. This is why the retail investigator must do his/her part up front and not dump a weak or incomplete case in the lap of a police detective.

Sanford's pride and joy
In closing, Sanford humbly shared what he is most proud of, "I'm proud of many things from a career standpoint, primarily the investigation program we've developed at Barnes & Noble which I believe is truly unique and top-shelf. However, what I'm most proud of is my daughter Kara. She is an amazing young lady; she is smart, athletic, and most importantly, centered. She recently accepted a full scholarship to Providence College."

Read the full article here.  Part 1 was published in yesterday's Daily.


John Spirko was named Corporate Director of Loss Prevention for Equinox/ Related Real Estate Inc.
John will be developing an Asset Protection Program & LP Department for their various global fitness clubs. In addition Equinox will be in the business of hotels where one is being planned and developed in both NYC and Los Angeles. Equinox operates 200 and growing upscale, full-service fitness clubs under the Equinox, Pure Yoga, Soul Cycle, and Blink brands. John was previously the Director of Loss Prevention for True Religion Brand Jeans for over three years before taking on this new role. He brings with him an extensive background in senior level loss prevention positions such as Corporate Director Asset Protection & Risk Management for Dolce & Gabbana, Director of Loss Prevention for Gucci America, Inc., Loss Prevention Director Logistics & Safety - Eastern USA for Federated Department Stores/Fingerhut Inc., and Director Investigations for J Crew. John graduated with his Bachelors of Science in Business Management & Finance from Monmouth University. Congratulations John!

Macy's Outlines $400M Cost Efficiency Initiatives
and Lists 40 Store Locations to Be Closed
- Macy's Cuts 4,500 Jobs - Reorganizes 7 Regions to 5 - 58 Districts to 47
Macy's, Inc. yesterday announced a series of cost-efficiency and process improvement measures to be implemented beginning in early 2016 that will reduce SG&A expense by approximately $400 million.

To address the need for greater efficiency and productivity, among the changes being implemented by Macy's, Inc. in early 2016 are:

Consolidating the grouping of existing Macy's stores into five regions and 47 local districts (down from the current structure of seven regions and 58 local districts), as well as other field support functions.

Adjusting staffing levels at each Macy's and Bloomingdale's store in line with current sales volume to increase productivity and improve efficiency. An average of three to four positions will be affected in each of Macy's and Bloomingdale's approximately 770 going-forward stores (out of an average workforce of approximately 150 associates in each store), for a total of about 3,000 affected associates nationwide. Roughly 50 percent of affected store associates are expected to be placed in other positions.

Implementing a voluntary separation opportunity for about 165 senior executives in Macy's and Bloomingdale's central stores, office and support functions who meet certain age and service requirements and chose to leave the company beginning in spring 2016. Approximately 35 percent of these executive positions will not be replaced.

Reducing an additional 600 positions in back-office organizations by eliminating tasks, simplifying processes and combining positions, with about 150 of these associates reassigned to other positions.

Consolidating the four existing Macy's, Inc. credit and customer services center facilities into three - affecting 750 employees.

Decreasing non-payroll budgets companywide in areas such as travel, meetings and consulting services.

The company today listed 40 Macy's store closings. Of the 40, 36 will be closed in early spring 2016. businesswire.com

Retailers Caught in Middle of Open-Carry Debate as Law Lets Texans Tote Guns
Managers at Wal-Mart Stores Inc. in Texas have a new task to add to their list of duties: asking customers if they have a permit to carry a handgun.

To comply with state liquor rules, the world's biggest retailer sent a written notice last month to stores that sell alcohol, telling managers to ensure that customers who openly carry firearms under a new law have licenses. Cashiers or door greeters who see someone with a gun are to alert the highest- ranking employee, who is to approach the customer and ask to see the paperwork.

"We do try to ensure that people have a licensed firearm," said Wal-Mart spokesman Brian Nick. "We are giving direction to our store employees to ask for a license as our management sees appropriate."

The notice was sent out in anticipation of the Lone Star State's open-carry law, which went into effect Jan. 1. It made Texas the nation's most populous state to allow citizens with a permit to carry handguns openly in a holster.

Dozens of stores and restaurants across Texas, including San Antonio-based HEB Grocery Co., one of the state's largest food retailers, have banned openly carried guns. That's incurred the ire of activists who have vowed to shop elsewhere. Cincinnati-based Kroger Co., have chosen not to ban firearms carried legally, inviting the scorn of gun-control advocates promising a boycott of their own.

"Now that it's open carry, that creates a new space that you have to cover," said George Kelemen, chief executive officer of the Texas Retailers Association. Stores like Wal-Mart want "to make absolutely sure that the message they convey is, 'We welcome your patronage, but we sell alcohol and we don't want to risk losing the ability to do that."'

Some companies are trying to walk a fine line by publicly opposing guns in their Texas stores, while stopping short of posting state-issued signs that serve as a legal notice that firearms are prohibited. The coffee giant Starbucks Corp. has requested that customers who aren't law-enforcement personnel refrain from bringing firearms of any kind into stores, but hasn't issued a ban, according to spokeswoman Jaime Riley. Target Corp. has also asked customers not to carry guns openly, even though it hasn't displayed the signs prohibiting the practice, said spokeswoman Molly Snyder.

Wal-Mart, which itself sells rifles and shotguns, says it's asking customers to show a pistol permit only in Texas stores that sell alcohol. newsmax.com

Increasing security through building design
Crime Prevention Through Environmental Design, or CPTED, is a method used in security planning that focuses on design, placement and the way the building is used as a means to increase security in an aesthetically pleasing manner. "CPTED tends to provide a purposeful sense of orderliness in developing a security program," says William Nesbitt, president of SMSI. "It's geared at trying to not only have an effective security program, but to have that program be perceived as being effective. It has to do with both the appearance and the perception." CPTED principles can vary from place to place and firm to firm, but the three that are fairly standard are Natural Surveillance, Natural Access Control, and Territorial Reinforcement. These principles, though most easily used when designing a new building, can be used in virtually any type of building or scenario, new or existing. csoonline.com

EPA update to waste management regs mark 'important step forward'
Five retail associations on Tuesday expressed optimism regarding proposals by the Environmental Protection Agency to update waste management regulations that may impact how unsold consumer products and pharmaceuticals are handled by retailers. But more needs to be done, the associations noted.

EPA's application of the Resource Conservation and Recovery Act, which governs the disposal of hazardous waste, to "the very small percentage" of unsold consumer products that may be recycled, reused or otherwise discarded from a retail store represents a challenge for the retail community, the associations argued.

"This [regulation update] is an important step forward and the retail associations welcome the opportunity to respond to these long-awaited proposals," stated Sue Pifer, VP compliance at the Retail Industry Leaders Association. "Although portions of the proposals may offer some relief, the suggested frameworks fall short of easing the burden on retailers who want to manage unsold products in a more sustainable fashion, rather than discarding potentially useful or recyclable items," she said. "The retail associations again emphasize in their comments that most unsold consumer products and pharmaceuticals are not 'wastes', due to the fact that many are suitable for re-shelving, donation, recycling, liquidation or shipment back to vendors for credit." drugstorenews.com

Costco Prints Too Much Credit Card Info On Receipts: Suit
Costco was smacked Tuesday with a proposed class action in Illinois federal court by a customer who claims the bulk retailer's habit of including several digits of credit card numbers used in a transaction on store receipts violates privacy laws. law360.com

Why More Retailers Could Default in 2016
Last year was grim for retailers. This year could be even worse. Despite a late surge in holiday sales, companies like J. Crew Group Inc. and 99 Cents Only Stores are struggling under debt they took on in leveraged buyouts years ago. Their bond prices have plummeted -- in some cases to as little as 25 cents on the dollar -- as investors brace for possible defaults. The industry has been limping along for a while now due to a variety of forces. Spending has migrated to the Internet, lenders have turned wary and the debt burdens of pre-crisis buyouts will make it tough to revive struggling merchants.

Eleven retailers defaulted last year through Dec. 14, the highest annual tally since 2009
, according to Standard & Poor's data. And the near future doesn't look much brighter. "We expect more retail defaults in 2016 than 2015 and 2014," said Robert Schulz, an S&P credit analyst. bloomberg.com

Study: Holiday shoppers have return preferences
According to a new post-holiday study of 500 adult U.S. consumers from location-based mobile platform provider Retale, 24% of those surveyed stated that they are likely to return or exchange at least one of the presents that they received this holiday season. Among survey respondents, the most important aspect when reviewing a retailer's return and exchange policy prior to making a purchase is a "full refund in the original form of payment" (30%). It was followed by "return shipping is free or covered" (26%); "no receipt necessary" (19%); "no time limit on exchanges or returns" (16%); "no tags or original packaging necessary" (6%); and "returns can be done via mail" (4%). chainstoreage.com

Biggest obstacle for delivery drones isn't the technology: It's you and me
When Missy Cummings thinks about self-flying delivery drones - the kind that tech companies have been touting as being just around the corner - she likes to imagine the reaction of her ­8-year-old son to a drone landing in her back yard. "He'd like to throw rocks at it - because it's there," said Cummings, a Duke professor and director of the university's Humans and Autonomy Lab. "It's just human nature." Others might fire potshots at the unmanned aerial vehicles, just for fun, as they do at rural traffic signs, Cummings said. Pet dogs could be expected to run straight for drones. Curious children would try to grab them. So would adults: A video clip popular in drone circles shows singer Enrique Iglesias bloodying his hand as he grabs for a helicopter-like drone at a concert in May last year. Cummings, one of the nation's top drone researchers, doesn't doubt the technology. She believes these autonomous machines already possess the ability to accurately and reliably do their jobs. They could fly today. The technical issues have been solved. The biggest hurdles - and there are a colorful assortment of them - are what Cummings calls "socio-technical." washingtonpost.com

Wal-Mart posts Director Global Investigations - Global Security position
at Bentonville, AR corporate office
The job description includes: Identifying investigative trends and providing solutions for potential systemic threats, vulnerabilities, and risks (for example, network intrusion, operational practices, facility operations); Oversee global investigations of complex matters with significant impact to the company (for example, alleged internal and external fraud, criminal activity, company reputational harm, commercial or governmental bribery); Oversee the standardization of investigative processes and procedures; Provide overall direction. jobs.walmart.com

BevMo! re-posts their Director of Loss Prevention position
in Concord, CA yesterday
The number one specialty beverage retailer on the west coast. You'll find 155 BevMo! stores located throughout California, Arizona, Washington and of course here on-line. This position reports to the SVP of Store Operations and is responsible for taking a proactive approach in developing loss prevention policies for the company that protect the assets of the Company by directing, establishing, implementing and monitoring programs that will minimize loss. The primary metric is the reduction of shrink. This position has no direct staff. kronostm.com

Man loses arm in Wal-Mart Distribution Center accident

J.C. Penney's Nov./Dec. comp's store sales up 3.9%

Macy's Nov./Dec. comp store sales on owned basis down 5.2%

5 crucial retail turnarounds happening in 2016

Eddie Bauer to cut operations in Groveport, Ohio; 315 will lose jobs

Quarterly Same Store Sales Results

Walgreens Q1 Retail Pharmacy USA comp's up 5.8% with total company net sales up 48.5% (Alliance Boots consolidation)
Finish Line Q3 comp's down 5.8% with consolidated net sales down 3.5%


All the News - One Place - One Source - One Time
The D&D Daily respects your time
& doesn't filter retail's reality




Lack of Injury Dooms Michaels Breach Class Suit
Because the plaintiffs failed to demonstrate actual injuries, arts and crafts retail chain Michaels Stores Inc. Dec. 28 dodged a federal court putative class action over a data breach that compromised approximately 2.6 million payment cards. Dismissing the suit without prejudice, Judge Joanna Seybert of the U.S. District Court for the Eastern District of New York said that plaintiff Mary Jane Whalen failed to assert any injuries that are "certainly impending" or based on a "substantial risk that the harm will occur" - a standard for Article III standing established by the U.S. Supreme Court in Clapper v. Amnesty Int'l USA. On Jan. 25, 2014, Michaels notified its customers of possible fraudulent activity on some U.S. payment cards, and three months later, it confirmed the security breach. bna.com

Retailers Building Out Insider Threat Cyber Programs
Companies are increasingly building out cyber programs to protect themselves from their own employees, experts say, as advanced threat detection programs are now hitting the market making data and activity tracking easier.

Threat detection programs can range from systems that monitor data movement to specific monitoring of employee activity. Experts at internal threat monitor companies say they have noted the retail and entertainment sectors as well as late adopters in the financial services industry are increasingly investing in internal threat detection systems.

Businesses in those sectors are taking advantage of systems from providers such as Tripwire, and ObserveIT to find internal users who are accidentally exposing their company to hackers or malicious insiders attacking the company.

Risks due to departing employees who have had access to sensitive information have always been a concern in the business community, data experts point out. But digital access multiplies the damage a disgruntled employee can do,  and as awareness grows of external hacking threats, companies are also taking note of the risks posed from within and investing serious resources in protections. wsj.com

Customer Account Takeovers Fueling 'Warranty Fraud'
Cybercrime takes many forms, but one of the more insidious and perhaps less obvious manifestations is warranty fraud. This scheme involves con artists who assume the identity of a consumer, complain that a given product has ceased to operate as expected, and demand that the retailer replace the article in question. Such claims turn into a loss for targeted merchants when the scammer hacks an unwitting customer's account and replaces the customer's email address with his own address and demands that the retailer ship him a brand new device.

Fitness tracking giant Fitbit recently found itself the target of such fraud in the last few months of 2015, when the company noticed large caches of data from customer accounts being posted to Pastebin. To the untrained eye, such data might seem at first glance to indicate that Fitbit had experienced a breach that exposed their user account data. Included in the data dumps posted to Pastebin were details about the make and model number of each user's fitness tracker, as well as information about the last time the user had synced the device. But a more nuanced look at the information posted to Pastebin and other public data dump sites indicates that Fitbit is just the latest victim of customer account takeovers powered by breaches at other e-commerce providers.

The company's security chief Marc Bown said after several weeks of battling warranty fraud, the company has more or less solved the problem by educating their customer service employees and assigning risk scores to all warranty replacement requests. krebsonsecurity.com

Does a data breach really affect a retailer's reputation?
It's true to say that customer loyalty damage is done in the event of a breach, and that sales do take a nose-dive. Target's sales fell by 46 percent year-on-year in the fourth quarter of 2013 to $520 million (or 81 cents a share), while eBay (breached mid 2014) admitted declining user activity impacted its quarterly net revenue. There are other financial costs to bear, including additional security (pen testers, consultants, security vendors, PRs and lawyers), litigation and fines by data protection authorities.

This said, it could be argued that big, established companies are confident they can ride on past the fines and fees, and keep hold of their customers. To add to this, there is a theory that stocks eventually recover. For example, Home Depot's data breach, which saw the compromise of 65 million customer credit and debit card accounts, saw breach-related costs come in at around $62 million. The company's stock price decreased minimally one week after the announcement but in the third quarter of 2014 Home Depot showed a 21 percent increase in earnings per share. Target's breach, culminating in the loss of over 100 million customer records, saw the retailer's stock drop 10 percent afterwards. But by February the retailer had experienced its highest percentage stock price regain in five years. csoonline.com





"Live in Long Beach"
at NRF Protect 2015

Opening Comments

Gus Downing, Publisher and Editor of the D&D Daily, kicks off our "Live in Long Beach" broadcast - filmed live on June 25th at the NRF Protect Conference & Expo in Long Beach, CA. Gus provides an introduction to the day's program, featuring industry leaders, retailers and solution providers talking about the hot topics in LP. From video analytics, to civil unrest, workplace violence, leadership development, the National Retail Security Survey results, Law Enforcement Collaboration, and ORC, these interviews feature valuable information designed to help you and your career.

LPNN Quick Take #1

LPNN's dynamic duo takes the mic once again for another D&D Daily LIVE broadcast! MCs Joe LaRocca, VP & Senior Advisor, Loss Prevention, RetaiLPartners, and Amber Bradley, Owner & Brand Strategist, Calibration, LLC, are back for more off-the-cuff, unfiltered fun, taking viewers along the ride for our six-hour nonstop broadcast. Joe and Amber preview what's to come from "Live in Long Beach" at NRF Protect 2015.

Solution Providers, have a video or commercial you want to publish? Contact us.

E-Commerce - The Next Target Of 'Big Data' Class Actions?
Not surprisingly, the rise of "big data" has generated a significant amount of class action litigation. To date, however, that litigation - which has focused primarily on data loss or data security breaches - has been only marginally successful. In data security cases, plaintiffs have struggled to demonstrate an actual and imminent injury-in-fact as opposed to a future injury that could result from a third party's misuse of a plaintiff's personal information. But that may soon change. Late last year, computer science researchers from Northeastern University in Boston published a report purporting to demonstrate that e-commerce websites are using data regarding individuals' online shopping habits to charge different prices and offer different products to different customers. Although it is well known that tracking of consumer preferences by e-commerce sites has occurred for some time and allows those businesses to offer many benefits to customers, the study purported to be the first to examine comprehensively how that data is used by a wide spectrum of e-commerce vendors to engage in two practices - price discrimination and price steering - which arguably result in certain consumers unknowingly paying inflated prices for online products and services. law360.com

The Seven Habits Of Highly Effective Fraud Fighters
In order for online retailers to stay one step ahead of fraudsters, while also maintaining the ability to provide frictionless, mobile-friendly shopping experiences on their sites, provided here are the following habits every eCommerce store owner should follow:

Question Big Orders: If your average order value is $100 and a shopper drops $5,000, it's too good to be true. You're looking at chargeback fees at best and likely lost merchandise.

Verify Suspicious Orders: If an order is odd, look for inconsistencies or, better yet, call the shopper and ask them to verify the information.

Run The "Duck Test": If it looks like a shopper, buys like a shopper, and self-identifies like a shopper, then it probably is a shopper. However, when a buyer does something that is out of habit, that's your cue to investigate.

Blacklist The Bad Eggs: Keep a blacklist of fraudulent credit cards, email addresses and shipping addresses so you decline them in the future. This should be done at a system level to ensure real-time automation to protect your business.

Create Fraud Rules: Any business can create rules for fraud prevention. Rules are designed to flag suspicious orders without interfering with genuine purchases. Track the percentages of legitimate and illegitimate transactions that trigger a rule to see if it works. Make sure there is a process to routinely review and tune the rules for your site.

Study And Respond To Fraud Patterns: Monitor declined transactions so you know how fraudsters attack your site.

Determine Which Products Fraudsters Purchase: Fraudsters usually buy products that they can resell or use your site for to build a "good card" pattern for their planned purchases. They also target lower cost items and spread them across multiple credit cards because repeat offenders know that fraud prevention systems flag expensive purchases. pymnts.com

MasterCard embeds payment in devices

Online retailers go mobile to manage warehouse productivity



New York City, NY: Ringleader of Saks Fifth Avenue $430,000 theft ring pleads guilty
The head of a Saks Fifth Avenue employee ring that used stolen identities to purchase $430,000 worth of shoes and bags pleaded guilty Wednesday. Tamara Williams, 38, of Queens, is expected to get four to eight years in prison in exchange to her plea in Manhattan Supreme Court to grand larceny, identity theft and scheme to defraud. Williams and her crew made 91 purchases at Saks Fifth Avenue's flagship store using pilfered information from about 50 customers between April and August 2014, prosecutors said. This defendant was the leader of an identity theft ring that stole more than 200 shoes and 80 bags and accessories from Saks Fifth Avenue in the span of approximately four months," Manhattan DA Cyrus Vance Jr. said in a statement. They bought labels including Christian Louboutin, Chanel, Louis Vuitton and resold them on the black market, according to prosecutors. Four accomplices previously pleaded guilty and were sentenced to prison terms. nydailynews.com

Biddeford, ME: Two arrested in $100,000 counterfeit check scheme; hitting retailers for Gift Cards
Maine State Police have arrested two people in Biddeford in connection with a counterfeit check writing scheme that likely has defrauded several retail stores in New England of upwards of $100,000. Police say the fraudulent personal checks were being printed from a computer program and then cashed at a number of large retailers for gift cards and merchandise, which was later returned to the stores in exchange for cash. On Monday police arrested 36-year-old Kissie Whatley, 46-year-old and Randell Bankston both from Atlanta, Georgia. Troopers also plan to charge a third person, once they have been located, police report. wcsh6.com

Boise, ID: Three years in prison and nearly $100,000 in restitution
for Credit Card fraudster
Yinet Quintana Isalgue, 28, of Homestead, FL, was sentenced today in U S District Court to 33 months in prison followed by 3 years of supervised release for wire fraud and aggravated identity theft, U.S. Attorney announced. Judge Edward Lodge also ordered Quintana Isalgue to pay $97,496 in restitution. Quintana Isalgue pleaded guilty to the charges on July 21, 2015. According to the plea agreement, Quintana Isalgue traveled from Florida to Idaho, to commit credit card fraud. On January 9, 2015, law enforcement officers in Boise and Meridian, Idaho, received multiple reports from loss prevention at different retail stores identifying Quintana Isalgue through witness and surveillance evidence as attempting credit card fraud. Based upon video surveillance, loyalty card records, GPS, and credit card records, law enforcement officers discovered that Quintana Isalgue made similar fraudulent purchases in Oregon and Washington. She admitted $97,496.11 in actual fraudulent purchases, and an additional $19,288.24 in attempted purchases, for a total of $116,784.35. clearwatertribune.com

Salt Lake City, UT: Big-Dollar Baby Formula Thefts Dog Stores, Police Across US
The recent arrests in Utah of three people accused of stealing thousands of dollars' worth of baby formula is the latest example of a problem that officials say is vexing stores and police nationwide as thieves systematically swipe the mixture from shelves and resell it to unsuspecting parents. In late December, police in Logan, about 80 miles north of Salt Lake City, confiscated 422 cans of stolen formula worth $8,000 to $10,000. It came from stores in Logan and three other northern Utah cities, and officers are looking for ties to similar recent thefts in Idaho cities about 150 miles away. abcnews.go.com

Sylvester, GA: Two arrested stealing nearly $1,000
in X-Box games from Walmart
Sylvester Police arrested two men on Wednesday for shoplifting at the Walmart in Sylvester. One of the men was a juvenile and the other was 18-year-old Donte Derwin Roberson. According to police both men were seen by Walmart Asset Protection officer lingering in the electronic department. Police said the men took a box of disposable diapers and emptied the diapers out of the box and began to fill the box with approximately 18 X-Box games totaling $960.95. In addition to that, Roberson had stolen in his backpack put in his back pack two hard drives and a cd wallet, valued at $134.75. Police said the juvenile also had in his possession a Craftsman magnet tool that is used to deactivate the security feature on X-Box games. wfxl.com

Shelby Co., TN: Shelby County Sheriff's Department just released images of three women who are suspected of shoplifting at a store in the Wolfchase Galleria
Police say the women stole over $1,000 worth of clothing from the Jazzy Star store at the mall. fox13memphis.com

San Marcos, TX: Police seeking ID of Walmart thief who has hit multiple times

Do you have an ORC case to share? Publishing it educates the LP & retail community,
which might fuel even more jobs and funding.
Share your ORC news and help the industry grow!

S. Fulton Co, GA: Shoplifting suspect shoots himself while being detained at a Union City Walmart
Police say someone has been shot inside the Walmart on Jonesboro Road in Union City. According to police, a suspected shoplifter was being held by Walmart Loss Prevention. Police say when officers arrived the detained man pulled out a handgun he had concealed on himself. Officers and the shoplifting suspect were engaged in a brief standoff that ended with the suspect shooting himself. The suspect was seriously injured, and has been transported to a local hospital. wsbtv.com

Marina del Rey, CA: A 17-year-old girl was shot and killed in her car in a Marina del Rey parking lot Wednesday night, spurring a search for the gunman, police said
Officers responded to Villa Marina Marketplace Mall around 8 p.m., according to the Los Angeles Police Department. Investigators said three or four girls were sitting in a Honda Element when a confrontation with a man ensued. The victim was a passenger sitting in the back seat, police said. LAPD said the female teen was shot in the head, and a man ran away from her minivan before driving off. nbclosangeles.com

Muskogee, OK: Two Teens behind violent Armed Robberies at Dollar General's in 2 States
Quick facts: Police said two teens are behind violent Dollar General robberies in two states. They are searching for the suspects. The duo is also accused of other violent crimes. The Muskogee County District Attorney said two armed and dangerous robbers are on the loose. He said Orvil Loge, 18, and a 15-year-old accomplice robbed Dollar General stores in Muskogee, Oklahoma City and Wichita, Kansas. fox23.com

Debarr, Alaska: Costco Employee 'slashed' by shoplifter with box cutter
Police have released new information about a Wednesday assault where a Costco loss prevention officer was "slashed" by a shoplifter armed with a box cutter. A photo of the suspect taken from Costco security footage has been released as police continue to search for him. The loss prevention employee confronted a man who was attempting to steal merchandise from store. The man then cut the employee three times on the arm before fleeing on foot, ditching his red jacket behind a dumpster outside, police say. The victim's injuries are non-life threatening. ktuu.com

San Antonio, TX: Police arrest man who Posted about his Dollar General robbery on Facebook
A man who reportedly bragged about robbing a Dollar General store over the Thanksgiving holiday weekend has been arrested. The robbery happened on November 28 at the store on Poteet Jourdanton Highway. According to the cashier on duty, a young man walked up to the register, pulled her toward him and demanded she hand over cash. He also stabbed the register in an attempt to open it. After she opened it, he grabbed the money and ran off. Some days later, a customer walked in and told the cashier that a friend on Facebook was posting comments about the robbery. The cashier recognized the man on Facebook as the suspect. Investigators later arrested 18-year-old Issac Penuelaz and charged him with aggravated robbery. wset.com

Edwardsville, MO: Smash and Grab Burglars hit Hudson Jewelers
Edwardsville police are looking for two people who smashed the windows of a jewelry store and grabbed what they could. The two men pulled up to Hudson Jewelers early Wednesday morning in a dark SUV and fled within two minutes - that's when police got there. It's unclear what they took. cbslocal.com

Dalton, GA: Local Credit Card fraud arrests draw interest of Secret Service
The Secret Service agents, who are part of the U.S. Treasury Department, questioned two men, one from Illinois and the other from Georgia, who were arrested by the Tunnel Hill Police after a traffic stop reportedly uncovered a credit card fraud operation. Gregory Hines and Samuel Dumas were arrested after an officer found an embossing machine used to print credit and debit cards. Also, there was a card that had been imprinted by the machine that did not match the information encoded onto the card. daltondailycitizen.com

Amarillo, TX: Man faces multiple charges in Walmart cash drawer theft
On Monday evening, Amarillo Police responded to a theft in progress at the Walmart on Amarillo Blvd West. As officers were proceeding to the scene, additional information was received that this suspect was possible the same person responsible for a similar theft at Walmart on I-40 East Tuesday. The suspect was observed by loss prevention officers removing a cash drawer from a cash register in the automotive area of the store. The suspect then placed the cash drawer in a shopping cart and proceeded to move about the store. The suspect was later seen with a pry bar of some type forcing open the cash drawer. The suspect is identified as 25-year-old Benjamin Stevenson of Kansas City, KS. Officers recovered cash from the suspect stolen out of the cash drawer as well as the damaged cash drawer the suspect had discarded. myhighplains.com

North Myrtle Beach, SC: Man charged with starting a fire in Wal-Mart
An 18-year-old man is charged with arson after allegedly setting a fire in Wal-Mart. Richard Whidby is charged with third degree arson. Police responded to a fire around 7 a.m. Tuesday. When officers arrived, an employee told police a young man started a fire in the electronics section of the store. The employee identified Whidby as the suspect and he was placed under arrest. Officers found a propane torch with an electric ignition in Whidby's pants, along with a pair of wire cutters in his pocket. While walking to the patrol car, Whidby "made excited utterances such as that he was bored and high on pills, which is why he started the fire," the report said. myrtlebeachonline.com

Mount Laurel, NJ: Man wielded 2 hypodermic needles at ShopRite Loss Prevention agent

Victorville, CA: 16 yr old pulls a knife on Walmart Loss Prevention agent

Houston, TX: Nordstrom employee claims 'stress' of being single mother made her steal; $3,100 refunded on her credit card

Dickinson, ND: Woman arrested for $1,850 internal theft at Family Fare

Johnson City, TN: Fifth area Walgreens robbed in 6 months

Arizona State Football player arrested in Credit Card Fraud case

Sterling, VA: U.S, Customs seizes more phony hoverboards in Virginia

Los Angeles, CA: Footage of AT&T burglary at the Glendale Galleria Released

UK: Northampton: Shoplifter throws bike at Aldi security guard to evade capture

Fred Meyer Jewelers Marketplace in Mansfield, Texas was the victim of a Grab & Run yesterday morning;  the male suspect was able to flee the store with a 3ct diamond valued at over $28,000

Update: Suspect arrested in the Kay Jewelers Grab & Run in Greensboro, NC, all merchandise has been recovered

AT&T - Crowley, LA - Armed Robbery
Birchwood Liquors - Elmwood Park, NJ - Burglary
Campbell's Pharmacy - Adamsville, AL - Armed Robbery
Cash Store - Fort Bend Co, TX - Armed Robbery
CVS - Evansville, IN - Armed Robbery
Diamond Oil - Atmore, AL - Armed Robbery
Dollar General - Muskogee, OK - Armed Robbery
Dollar General - San Antonio, TX - Armed Robbery
Dollar Tree - Amarillo, TX - Armed Robbery
Janetos Market - Dover, DE - Burglary
Oasis Market - Desert Hot Springs, CA - Burglary
Pawn City - Santa Fe, NM - Shooting
Phamily Express - Wichita, KS - Armed Robbery
Ray's Market - Waterloo, IA - Armed Robbery
Subway - Whitehall, OH - Armed Robbery/ clerk fights back



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John Spirko was named Corporate Director of Loss Prevention for Equinox/ Related Real Estate Inc

Anthony Scorsese was promoted to Regional Loss Prevention Manager for Michael Kors. Anthony began his career with Michael Kors in 2014 as a District Loss Prevention Manager in New York City. In this new role, Anthony is based in Texas and is responsible for the central region. Anthony has worked at both Abercrombie & Fitch and Gap, Inc. where he specialized in ORC investigations. Anthony earned a Bachelor of Science degree in Criminal Justice from the State University of New York College at Oneonta. Congratulations Anthony!


Alan Mendoza was named as Regional Loss Prevention Manager for Michael Kors. As a former loss prevention consultant for the Zellman Group and a Regional Investigator with Starbucks, Alan brings extensive and diverse loss prevention experience to this role. Alan is based in the Los Angeles area and is responsible for the western region. Congratulations Alan!

  James Worley was named Loss Prevention Manager for Kmart.

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Seven Strategies to Position Yourself As a Leader at Work  If you know that you have what it takes to be a leader, it's up to you to show that to the right people. By identifying the right opportunities to show off your leadership skills, you can grow your career. Here are some strategies you can use to help you. Share your story

The Three Habits of Fearless Leaders
Everyone feels fear. Even those people you think who aren't afraid of anything, feel the same fear as you, they just handle it in a different way. They understand that everything happens for a reason and that mistakes can teach us the most important lessons. Don't react in the moment

Three Resolutions Every Leader Should Make For the New Year  With the new year comes the chance to grow your business as well as focus on improving yourself and your leadership skills. For any leaders looking to make this year better, here are three resolutions you'll want to make. Commit to a clear direction

The 2 Magic Words Great Leaders Use When Offering Advice  When giving advice to your employees, it's important to make sure you're using language that will have an impact. Even just one small change of a word in your phrasing can prove to be profound. Make sure you're saying these two words. "Make Sure"

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The first week back from the holidays can be challenging and almost disappointing. As we've all made our New Years resolutions and now facing the reality of where we left off and where we have to go we find that just getting back up to speed is a feat that can be more daunting than starting on our resolutions. Thus our resolutions begin to fade merely because all of our effort is focused on just getting back up on the horse. And while it's an absolute necessity, once you're back up and running that's the time to remember those resolutions. Because it's the one time of the year when everyone is literally forced to reflect on the previous year and resolve themselves to improving. The key is not allowing yourself to minimize, rationalize, or simply forget your resolutions. Yes, they're difficult and some may even be impossible. But the fact is you thought of them and you know them and now you've got to have faith in yourself to reach a few, even if it takes all year to do it. The great thing is you don't have to tell anyone about them. But the fact is some people who already know you, probably know what they are, and you may hear a few of them during your next review. So do yourself a favor - don't brush them off - get proactive and remember everything begins with small steps.

Just a Thought,
Gus Downing

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