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January 8, 2014


The LP Industry's #1 News Source - Informing, Educating and Instilling a sense of community

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News Brief - Sponsored by WG Security Products

Tracy Venne was named Director of Safety & Security for Children's Hospitals and Clinics of MN.  Tracy was previously the Senior Business Partner Corporate Security for Target. She has also held numerous leadership roles in the loss prevention industry, including Corporate Manger of Safety Integration for SuperValu, Regional Loss Prevention Manager for Macy's, and Group Loss Prevention Manager for Marshall Field's. Tracy acquired her Bachelor of Science degree in Psychology from St. Cloud State University, and also went on to earn her Master of Arts degree in Human Development from Saint Mary's University of Minnesota. Congratulations Tracy!

$5 billion in lost business for Monday and Tuesday, 200 million people have been affected by the weather  Mall of America, remained closed on Tuesday. We’ve had, over the last couple of days, 20 to 25 stores that opened late, closed early or were closed all day. Munsey, Ind., is the only store that is still closed,” said a Macy’s spokesman on Tuesday. “We started closing stores on Sunday. We closed eight in St. Louis markets and 15 stores closed early that day, primarily in Indiana. Only a small number of stores were closed all day and they were in Indiana, Ohio and Mississippi.” A spokeswoman for Wal-Mart Stores Inc. “We closed one store last night and two others this morning. At peak, we’ve had 50 stores closed. All but the three in Ohio have since reopened.” Ten J.C. Penney Co. Inc. locations were closed as a result of winter weather Tuesday, with an additional seven closing early due to weather conditions, a spokesman said Tuesday afternoon. “We began seeing a surge in cold-weather items during the holiday season, and demand continues in much of the country,” he said. Target Corp. on Sunday closed eight stores early due to the weather. All reopened the next morning. Not all is lost for retail, however. “People have gift cards, $30 billion in gift cards according to the National Retail Federation,” Gold said. “Online business is good. For retailers that have leftover apparel from the holidays, this is great news for them to clear that stuff. We saw a lot of our retail clients send e-mail blasts to customers in the [affected] markets, saying, ‘Come get your cold-weather gear here.’” (Source

NRF Big Show: show me the execution - Cracking customer behavior while being respectful to consumers  What am I going to be looking for at NRF's Big Show next week? Two main things: the latest in tracking in-store customer behavior, and the evolution of next generation fulfillment. Cracking the code on in-store customer behavior. Retailers may need to understand what customers do in stores as quickly as possible, if only to help struggling stores, but if they don't take care, they will kill this nascent capability before it gets off the ground – because a lot of those technologies that make cheap, quick, and continuous location analytics possible are also very intrusive and have little respect for consumers' privacy. So while I'm interested in the development of what I see as a key capability, I’m also very interested to see how the industry is actively preparing to do so in way that is respectful of consumers. (Source

The single biggest issue that will hit organizations in 2014 will be the rise of digital criminality as fraud becomes increasingly cyber enabled  That means we’ll see digital-savvy criminals using cyber and fraud techniques simultaneously to carry out far more complex crimes than ever before. The reality is that just as cyber has become an essential part of the modern legitimate business, with organizations reaping the benefits of moving to digital channels, criminals also recognize and understand the vulnerabilities of those channels. The most cutting-edge financial crime as we move into 2014 will be cyber enabled financial fraud. Financial institutions, such as payment and card processors, are under sustained and sophisticated attack. We anticipate that in 2014 many of these will seek greater integration of cyber and fraud functions internally to counter the threat; it will no longer be sufficient to rely on risk analysis on payment activity without taking into account cyber attacks on financial services payments platforms and networks. More POS attacks coming! (Source

N.J. Municipal Court Judge, who has private law practice, files law suit against N. Calif. Apple store on behalf of client for unequal treatment of African-American men in Apple retail stores  A man who visited the Fourth Street (N. Calif.) Apple retail store for an iPad exchange in 2012 claims he was detained by police, involuntarily committed to a psychiatric hospital and later arrested. Now he’s filed a lawsuit in U.S. District court over the incident, claiming Apple engages in a pattern of discriminatory conduct, and that he has suffered various injuries and emotional distress from the incident. The lawsuit filed December 23, 2013. Gray’s lawsuit claims, “People of color are targeted to be followed by plain-clothes detectives and to be observed by closed circuit TV as they move throughout Apple stores.” Furthermore, this conduct is part of a “pattern and practice of racially profiling its African-American/ Black, and other non-White shoppers as suspected criminals.” (Source

Flash Mob of teenagers hits convenience store Saturday in Bryan, TX.
Girls twerked and did the splits as a mob of rowdy teens ransacked a Bryan convenience store Saturday. It was as 19-year-old store clerk Terry Polsgrove was getting ready to close down for the night that teenagers started trickling into the store. Soon there were 30 to 40 teenagers dancing and acting "crazy" inside the Chevron Food Mart and in the parking lot at the corner of William J. Bryan and Texas 21, Polsgrove said. No one was injured during the 20 minutes that the large group spent in and around the store, but in surveillance video Polsgrove can be seen trying to pull the doors closed as the teens push through, breaking part of the door. While similar to the "smash-and-grab" incidents across the country, McKethan said Saturday's incident did not appear to be premeditated. (Source

LinkedIn Sues Unknown Hackers in an Attempt to Find Out Who They Are
Suspicious patterns of activity started on LinkedIn’s network last spring, according to a complaint filed Monday in federal district court in Northern California. Thousands of accounts were set up with automated tools, then used to gather information about actual people on the site. LinkedIn has tools in place to monitor accounts with suspiciously high levels of activity. Whoever was running the scheme was apparently aware of these limits, the complaint says, and designed the fake accounts to do just enough not to hit the thresholds. The hackers are unfairly competing with LinkedIn by stealing user data that it worked hard to assemble legitimately. "Filing the lawsuit allows you to issue enforceable subpoenas to third parties,” (Source

National chain-store sales increased 3.6% from a year earlier during the five weeks of December's retail calendar For the fifth week of December, sales improved 4.1% from a year earlier. (Source

First Data jumps into retail POS tablet fray

Britain TV documentary featuring thief showing how to shoplift gets hundreds of complaints

Retail Tips on Credit Card Skimming
Convenience Store News for the Single Store Owner, in cooperation with CBC Learning Center, makes content from CBC's C Square website available to our readers. In this new video, Terry Lambert, an instructor for the CBC Learning Center and a convenience store owner himself, discusses how retailers can minimize the risk of credit card skimming at their stores. (Source

From Darryl Madden, Director of FEMA Ready Campaign:
This year's Resolve to be Ready campaign focuses on 'Family Connection' to reinforce the importance of parents including their children in preparedness conversations in advance of potential disasters. The Ready campaign makes an emergency preparedness resolution easy to keep by recommending families consider these three ideas when making a plan: who to call, where to meet and what to pack. (Source

Did You Profit This Holiday Season?
With the holiday shopping rush behind us, it is more important than ever to take a look at margins, profits and customer loyalty. To continue to stay ahead in the market, retailers must differentiate themselves from the competition—especially from online retailers that offer the advantage of convenience. That’s why a growing number of companies are using new technologies to streamline the customer experience, connect to consumers and stand out from the crowded shopping landscape. Today, a rising concern for many retailers is their omni-channel strategy—the diverse shopping channels a customer might use. Brick-and-mortar stores, websites or mobile devices—now more than ever before, executing a consistent brand message across all channels is critical to delivering a superior customer experience. That’s where advanced analytics technology comes in. By leveraging a company’s existing surveillance technology, analytics software can gather and make sense of data from across an enterprise, including the retail store, web, contact centers and more. To learn more about how analytics can be applied to the retail environment, check out Verint's on-demand webinar here. (Source

Quarterly Same Store Sales Results

The Container Store Q3 up 4.7% with net sales up 7.3%






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Season Two Kicks Off
January 6
New England ORC
Symposium & Trade Show: Lisa LaBruno

Featured Episode


Season 2

New England ORC Event Coverage

Future Episodes

Jim O'Connor, VP of LP on Developing an LP Culture

More episodes
to be announced


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Let us know.




MO. Total
Jan 66 $18,930,910
Feb 52 $200,662,400
Mar 62 $4,961,800
Apr 70 $5,856,050
May 78 $4,034,114
Jun 75 $219,695,478
Jul 87 $3,853,854
Aug 98 $10,824,090
Sep 74 $5,305,376
Oct 89 $218,415,844
Nov 73


Dec 72


Total 823 $701,533,840


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MO. 2012 2013 %ñò
Jan 316 385 21.8%ñ
Feb 410 310 24.4%ò
Mar 332 294 11.4%ò
Apr 307 377 22.8%ñ
May 342 385 12.6%ñ
Jun 330 320 3.03%ò
Jul 355 306 13.8%ò
Aug 425 326 23.3%ò
Sep 375 304 18.9%ò
Oct 464 306 34.1%ò
Nov 337 246 27%ò
Dec 265 295 10.2%ñ
Total 4258 3854 9.5%ò


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Downing & Downing Presents: 
The D&D Daily Live in NYC
An LP Broadcasting Event

An LP Industry First!

Can't make it to NYC next Monday, Jan. 13?

Watch our LIVE stream of the event online here:

This year's Honoree

Karl Langhorst, Dir. of Loss Prevention for Kroger and the entire Kroger Loss Prevention Team

Six years ago Karl Langhorst became Kroger's first Corporate Director of Loss Prevention. Kroger, the second largest retailer in North America, never having such an effort in the past and being one of the last frontiers for Loss Prevention, Karl set out to build a proactive team and program across the entire enterprise that's produced best in class results. The Kroger team has excelled and been recognized throughout the entire LP industry as industry leaders in addition to the internal recognition within their organization as being a valued business partner.

Re-defining and impacting Kroger's 18 divisions, with over two dozen banners and over 3,500 stores, from traditional grocery to multi-department stores, to jewelry as well as convenience stores, has been a monumental task for their entire LP Team there and over six short years they've helped mold a state of the art, analytical, and proactive LP program that represents one of the strongest models in the industry. And to do that in such a large scale in six years, is an accomplishment that warrants and deserves recognition.

We at the Daily and a number of other senior executives including Joe LaRocca at Retail Partners are honored to recognize Karl Langhorst and the entire Kroger Loss Prevention Team.

About Karl Langhorst
Karl F. Langhorst, CPP, CFI, corporate director Loss Prevention, The Kroger Co. is a member of the American Society for Industrial Security (ASIS), member of the National Retail Federation Loss Prevention committee and past member of the Food Marketing Institute (FMI) Loss Prevention Committee. He holds a Bachelor of Arts in Political Science from the University of Texas at Arlington. An author, frequent speaker and nationally recognized subject matter expert on various loss prevention topics including physical security and organized retail theft, he is board certified in security management by ASIS; a Certified Forensic Interviewer (CFI) by the Center for Interviewer Standards & Assessments, licensed as a master peace officer, an instructor and investigative hypnotist by the Texas Commission on Law Enforcement Standards and Education (TCLOSE).


Open to the LP Community
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With Live Sessions Being filmed for LPNN on Topics Impacting the LP Industry and your own career

The New "Customer Bill of Rights"
Featuring Ted Potrikus, EVP Dir Gov't Affairs Retail Council of New York and Lisa LaBruno, Sr. VP Retail Operations

"Taking an AP Team & Program to the Next Level"
Featuring Jim Connolly, Senior Vice President Asset Protection for Burlington Coat

"It's a Mutual Investment"
Featuring Bob Serenson, Dir LP Bed Bath & Beyond

"Internal Growth - Positioning Yourself for Promotion"
Featuring Jim D'Arcy, Vice President, Loss Prevention & Food Safety at A&P

"ORC in the Retail Industry"
Featuring John Matas, Vice President Investigations Macy's &
Scott Sanford, Director of Investigations & Training, Barnes & Noble

With more to be announced!

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With Two MC's - We'll be talking with attendees too!

Doors open at 2 at Maloney & Porcelli's, 37 East 50th Street, NY, NY

An Industry First

We hope you can make it and for those who can't

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Ask questions - Or just watch and listen

As NYC comes LIVE to You

With industry leaders and
leading solution providers

Who Knows What You'll See and Hear!



Southern Oregon's largest mail-theft, ID theft and bank-fraud ring leader gets 13 yrs 5 months in prison  On Monday, a pair of his co-conspirators, 32-year-old Dallas Lee Tedford of White City and 23-year-old Kayla Strange of Medford, were convicted on the same charges. All three were ordered to pay $70,380.09 each in restitution to the victims of the fraud. The thieves utilized financial and identity information from the stolen mail to forge and cash checks, apply for credit cards and open American Express Bluebird reloadable cards in the names of their victims, the release said. (Source

Bojangles' Restaurants Credit Card Theft breach  Investigators have a new lead in the Bojangles' debit card scheme that stretches all the way to Atlanta. A spokesman for the Bojangles' franchise operator in North and South Carolina confirmed to News 13 a month ago numerous customers had their credit cards hacked. Now investigators have surveillance photos of a woman at a Decatur, Georgia Bank of America using a fake debit card to get thousands of dollars from an account belonging to Kevin Sandefur of Waynesville. (Source

Abercrombie & Fitch Distribution Center in Columbus burglarized by a man with an ax  New Albany Police are search for a suspect who attacked the front glass doors of the A&F DC with an ax on Dec. 31. (Source

Fresno, CA police arrest gang member in Fashion Fair shooting
Fresno police on Tuesday announced the arrest of a Bulldog gang member wanted in last month's shooting at Fashion Fair mall. The shooting happened about 7:30 p.m. Dec. 13 as the victim, a 28-year-old Madera man, was walking out of the mall with family and friends. (Source

Former Radio Shack employee in Houston claims discrimination after robbery
A former RadioShack store manager who claims he was demoted after being traumatized during an armed robbery is suing the electronics retailer. (Source

Vermont State Police warn stores about cluster of armed robberies in Rutland Town

Police search for credit card fraud suspects hitting CVS in Suffield, Conn.

Former Polk’s employee accused of $1719 in refund frauds

Target seasonal employee accused of $3600 in multiple coupon overrides in Lancaster, OH

Civil case underway against Colorado Springs liquor store owner who shot shoplifter

Dozens of firearms stolen in two Sporting Goods/ Gun Shops burglaries overnight in the Binghamton, NY area

Charlotte man to be charged in Burlington robberies; hitting Payless Shoe, Dollar General, Sally Beauty, Home Depot and Food Lion

Two Houston men indicted in Pinehurst Dollar General robbery

TJ Maxx Loss Prevention agent pushed by shoplifter; suspect later arrested on felony robbery and possession of shoplifting tools in Wilton, CT

Kmart Loss Prevention agent and Lakeport, CA Police Officer assaulted by a female shoplifter

Chicago jeweler smash and grab makes off with undisclosed amount
Robbers take jewelry store display cases in Cambridge, Ontario, Ca.
Man charged with armed robberies of York Road Starbucks and Weight Watchers in Towson, MD.
Teen accused in pair of armed robberies in Shreveport
Police identify suspect in 10 armed robberies in Burlington, Mebane, and Greensboro, N.C.
Sprint store armed robbery in Poway, Ca.
Aldi – Armed Robbery – Kingston, PA – no injuries reported
Apothecary Pharmacy – Burglary – Mounds, OK – suspect used a truck to smash into the building
Beulaville Pharmacy- Armed Robbery – Beulaville, NC – suspect in custody
BP Express – Armed Robbery – Carteret County, NC – no injuries reported
Dollar General – Armed Robbery – West Ashley, SC – clerk was duct taped on face and hands
Kangaroo – Armed Robbery – Fayetteville, NC – suspect jumped in the Cape Fear River to flee police
Mister Money – Armed Robbery – Fargo, ND – 2 suspects in daytime raid, no injuries
Mobile Mart – Burglary – Winter Haven, FL – Jeep used to ram store front, no injuries
New Gehna Jewelry – Burglary – Houston, TX – car used to smash out store front
P.K. Bennett Jewelers - Burglary- Chicago, IL – 2 suspects smash front doors, dollar amount unknown
Quick Stop – Armed Robbery – Lincoln, NE - suspect w/ knife may be linked to Sat. robbery, no injuries
Sprint – Armed Robbery – San Diego, Ca – suspect stole 30-40 Apple iPhones, no injuries
Walgreens – Armed Robbery – Woburn, MA – no injuries reported
7- Eleven – Armed Robbery - Lawndale, PA suspect w/ knife, no injuries reported




3 women ORC gang hits Seattle Safeway stores for liquor  A 23-year-old Seattle woman who is suspected of helping two other women steal bottles of liquor from the Bainbridge Island Safeway and other supermarkets across Kitsap County. Ronisha Charnae Wyndon was charged with two felonies; organized retail theft in the second degree, and retail theft with extenuating circumstances in the third degree. Authorities claim that Wyndon and two other women targeted Safeway stores in Kitsap County. The trio allegedly worked as a team and took hundreds of dollars in alcohol from groceries in Silverdale, Bainbridge Island, East Bremerton and Port Orchard by placing bottles of booze in their shoulder bags and then walking out of the stores. (Source

Former Phoenix Sun’s Richard Dumas pleads not guilty; video released shows a different story  The U.S. Marshals Service says Dumas, 44, was arrested Thursday in Litchfield Park on a warrant charging him with eight counts of organized retail theft. Dumas still has quick hands. (Source

Two women plead guilty to using stolen medical records from Good Samaritan Hospital in Baltimore in $1 Million credit card scheme  Two women pleaded guilty Friday to using stolen medical records to open or take over credit accounts at department stores and setting up a cottage industry selling fraudulently obtained goods. Chanell Cole, 30, and Yolanda Welch, 39, are scheduled to be sentenced in federal court in Baltimore in April. Until 2010 Cole, who is from Owings Mills, was the only employee of a rheumatologist at Good Samaritan Hospital in Baltimore and had access to the doctor's files, which she abused to obtain the names addresses and social security numbers of patients. If they did, the group hijacked those accounts and made purchases over the phone. In total the group, which operated between 2010 and early 2013, bought almost $1 million of merchandise from the three stores. (Source

“Protection 1 is proud to be sponsoring the D-D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this national epidemic.”
Rex Gillette, VP Retail Sales, Protection 1.

Do you have an ORC case to share? Publishing it educates the LP & retail community
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Vendor Spotlight


Checkpoint Systems and Halo Metrics Sign Master Distributor Agreement to Support Canadian Retailers

THOROFARE, N.J. – Jan. 8, 2014 – Checkpoint Systems, Inc. (NYSE:CKP), a leading global supplier of merchandise availability solutions for the retail industry and its supply chain, today announced that Halo Metrics signed a Master Distributor agreement to support Canadian retailers.

Under the terms of the agreement, Halo Metrics will actively market, sell, install and service Checkpoint's electronic article surveillance (EAS) product portfolio for all retailers in the Canadian market that are not currently part of Checkpoint's national account program. Checkpoint will continue to directly support its Canadian national accounts on a direct basis through its sales and customer Merchandise Availability team offices in Markham and Winnipeg.

Halo Metrics began providing security solutions to Canadian retailers in August of 1988 from its British Columbia location. Over the last 25 years Halo has grown and been able to work with retailers across Canada with local representation in BC, Ontario and Quebec.

“Our focus is to balance the retailer’s loss prevention efforts with the honest shopper’s need for easy access to merchandise on display” said Cheryl Gillott, president of Halo Metrics. “The new agreement with Checkpoint enables Halo to offer our retail customers more of a complete security solution. We are very pleased to deepen our Checkpoint relationship with the signing of this Master Distribution Agreement.”

“Halo Metrics has been an outstanding partner with our Alpha division since 2001. They have earned the trust and respect of retail loss prevention professionals with their knowledge and commitment to customer service. We are excited to expand our relationship for the benefit of the Canadian retailers", said Dan Reynolds, vice president of sales for Checkpoint Systems.

The agreement is effective immediately.

About Halo Metrics Inc. (
In business in Canada since 1988, Halo Metrics has grown to become a leading source for Canadian retailers seeking merchandising and loss prevention solutions. Our security solutions prevent theft while enhancing customer's shopping experience. Halo Metrics has offices in major centres across Canada with full bilingual English and French technical and sales support.
Twitter: @halometrics

About Checkpoint Systems, Inc. (
Checkpoint Systems is a global leader in merchandise availability solutions for the retail industry, encompassing loss prevention and merchandise visibility. Checkpoint provides end-to-end solutions enabling retailers to achieve accurate real-time inventory, accelerate the replenishment cycle, prevent out-of-stocks and reduce theft, thus improving merchandise availability and the shopper’s experience. Checkpoint's solutions are built upon 45 years of radio frequency technology expertise, innovative high-theft and loss-prevention solutions, market-leading RFID hardware, software, and comprehensive labeling capabilities to brand, secure and track merchandise from source to shelf. Checkpoint's customers benefit from increased sales and profits by implementing merchandise availability solutions to ensure the right merchandise is available at the right place and time when consumers are ready to buy. Listed on the NYSE (NYSE: CKP), Checkpoint operates in every major geographic market and employs over 4700 people worldwide.
Twitter: @CheckpointSys

George Cohen (for Checkpoint)
GCC, Inc.


Ravinder Sangha (for Halo Metrics)
Tel: 604.273.4456



Job Opening




Vice President LP Confidential United States Downing & Downing
Remote Position: Service AP Manager Best Buy Elkridge, MD Best Buy
AP Coordinator Northgate Markets Santa Ana or Anaheim, CA Northgate Markets
District AP Supervisor Northgate Markets San Diego, CA Northgate Markets
Senior AP Auditor Northgate Markets Anaheim, CA Northgate Markets
Sr Mgr AP Analytics & Training Northgate Markets Anaheim, CA Northgate Markets
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Regional LP Manager Confidential San Francisco, CA Downing & Downing
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Today's Daily Job Postings from the Net - Appearing Today Only
View two months of postings here

Job Opening




AP Manager in Training Walmart Falmouth, ME Wal-Mart
AP Manager in Training Walmart Queensbury, NY Wal-Mart
AP Manager in Training Walmart Norwalk, CT Wal-Mart
AP Manager in Training Walmart Hammond, LA Wal-Mart
LP Manager in Training Kmart Annandale, VA Sears Holdings Corp
District LP Manager Kmart Pensacola, FL Sears Holdings Corp
Dept Mgr Store LP & Safety Lowe's Hillsborough, NJ Lowe's
Dept Mgr Store LP & Safety Lowe's Mobile, AL Lowe's
Dist. Center AP Manager Home Depot Perris, CA Home Depot
Store AP Manager Home Depot Elmont, NY Home Depot
AP Manager Home Depot Jamaica, NY Home Depot
Corp AP Ops Manager Cabela's Sidney, NE Cabela's
District LP Manager Sears Canada Montreal, QC, Canada Workopolis
AP Manager Advance Auto Parts Denver, CO Advance Auto Parts



Tracy Venne was named Director of Safety & Security for Children's Hospitals and Clinics of MN.
Jeff Rodda was promoted to District Operations Manager for The Home Depot.

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11 Expert Tips to Help You Be More Productive in 2014  A new year brings new opportunities to figure out how to get more done, and accomplish our goals. This list, compiled of the best tips from super-productive people, should give you a good starting point on how to get more done in this brand new year. (Tackle one thing at a time)

8 Simple Tips to Banish Low Productivity  With the evolution of technology, and constant receiving of social media notifications, it's no wonder we have a harder time focusing on the tasks at hand than we did in years past. Try these tips to go from positively distracted, to successfully productive! (Get an alarm clock, don't use your phone)

4 Ways to Shed Your Slump and Get Back to Awesome  You're just not feeling like yourself, and now your work and motivation start to feel the beating. How can you get out of this slump? First of all, it's up to you and only you to get your mojo back. Try using these tips to get back on the track to awesomeness! (Why are you here?)

12 Tips for Staying Productive at Work Through the Bleak Winter Months  It's getting to that point where we are feeling fed up with the winter season, yet we still have another month and a half of it to deal with! If you are feeling the winter blues, then try one of these tips to stay productive, and encouraged at the workplace. (Get your body moving)

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Healthy debate in any industry spurs growth and understanding, and challenges the status quo. Without it the normal evolutionary processes, which are slow to begin with, slow even further. It is those who have the courage to debate that make a difference and create change. However, as in the case of any debate, interpreting and understanding the messages is critical in order for it to have a positive impact and facilitate change.

Usually driven by opposing sides, debates are driven by individual experience and environmental influences that are often times invisible and therefore unrealized. But at the end of the day, regardless of opinion, all debates spur discussion, thought, and emotion. And that is what causes change and understanding.

While interpretation is an individual experience, the experience itself has the ability to impact and educate.

Just a Thought,
Gus Downing

Gus Downing

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