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January 11, 2013 SUBSCRIBE

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Breaking News: SWAT rescues 14 people today in Nordstrom Rack 4-hour robbery-hostage drama.  Fourteen people were released after being held hostage inside a Nordstrom Rack store in Westchester all night during an armed robbery. The search is still on for at least two suspects. The situation started around 11:20 p.m. Thursday when a husband or boyfriend of an employee called police to say there was an armed robbery. When officers arrived at the Promenade at Howard Hughes Center, they saw a man who was acting strangely run into the Nordstrom Rack. They then saw another suspicious man grab a woman and take her into the store. SWAT officers surrounded the shopping center and closed off the area. After a couple of hours, they forced their way into the Nordstrom Rack and escorted the hostages out. (Source

Lawmakers release documents on Walmart bribery
Walmart Stores Inc.'s CEO Mike Duke found out in 2005 that the retailer's Mexico unit was handing out bribes to local officials, according to emails obtained by lawmakers. The lawmakers say the emails contradict earlier claims by Walmart that executives weren't aware of bribes being made by the company. Democratic Congressmen released emails that indicate that Duke and other senior Walmart officials were informed multiple times starting in 2005 about bribes being made in the country. U.S. law forbids American companies from bribing foreign officials. The lawmakers shared the emails, which they say they got from a confidential source, with Walmart on Wednesday, and sent a letter to Duke asking for a meeting to discuss them. Brooke Buchanan, a Walmart spokeswoman, said on Thursday that the letter that Waxman and Cummings wrote to Duke "leaves the wrong impression that our public statements are contradicted by the information they released today." (Source

Supervalu To Sell five supermarket chains To Cerberus and split in half
Supervalu Inc. says it reached a deal to sell five of its biggest grocery chains – Albertsons, Acme, Jewel-Osco, Shaw’s and Star Market — for $100 million in cash plus more than $3 billion in debt. The dealhas them selling 877 stores. Following the sale, Supervalu will consist of a food wholesaler serving 1,950 stores, Save-A-Lot (with 1,300 stores in 35 states), and regional chains Cub, Farm Fresh, Shoppers, Shop `n Save and Hornbacher’s, and is expected to generate $17 billion in sales after the sale. The question now is how does it impact the loss prevention model going forward? (Source

U.S. mobile commerce sales hit $24.66 billion in 2012, up 81% from $13.63 billion in 2011  U.S. m-commerce sales will rise 55.7% to $38.40 billion in 2013, 35.8% to $52.17 billion in 2014, 30.9% to $68.29 billion in 2015, and 27.2% to $86.86 billion in 2016, eMarketer forecasts. Retail sales on smartphones and tablets accounted for 7% of U.S. e-commerce sales in 2011 and 11% in 2012, eMarketer finds. They will represent 15% of e-commerce sales in 2013, 18% in 2014, 21% in 2015 and 24% in 2016, the research firm predicts. (Source

Can Wages Buy Honesty? - an LPNN episode being shot Monday Jan 14th in NYC - 67 retailers attending  Study author Tatiana Sandino, Harvard Business School Professor, will be leading the discussion with Jim O'Connor, VP of LP for Bed Bath & Beyond, interviewing her and representing the LP community. This discussion will go well beyond this one study and will incorporate a number of studies about the various components of wages, their impact on the retail store environment, and how wages in fact have a direct correlation to employee behavior, productivity, and dishonesty. With over 67 retailers planning on attending the event it should make for an interesting episode once released in the LPNN's Season 2, coming this February.

Diebold develops first ATM machine that integrates with mobile devices via the cloud   This new machine allows consumers to complete cardless transactions. The ATM machine also features a new user interface that enables touch gestures, such as flick and drag, often associated with smatphones and tablet devices. To complete a cardless withdrawal, a preregistered bank customer scans the ATM's QR code using his or her smartphone. Once the devices syncs with the cloud, a transaction screen appears on the smartphone where the customer selects the withdrawal amount. (Source

First time ever - retail loss prevention executives are talking proudly about e-commerce sales increases  Over the last few weeks it's been extremely interesting to hear a number of retail Loss Prevention executives start talking about their e-commerce sales increases. And quite frankly this is an industry first as we've never before really recognized it as a growing segment of our business and as actually a part of our model. Couple this with the evolution of Omni-channeling and what we're going to see is a major change in our industry and the actual profile of tomorrow's successful LP executive changing along with it. Just a thought.

H&M adds a higher-price store chain called "& Other Stories"
The sores will appear in 10 European countries this spring, expanding its upmarket footprint with stores in higher-end shopping districts. When will it hit North America? Seems like a lot of the specialty stores, including Gap's new purchase of Intermix, are trying to go after that higher-end consumer. (Source

UGG boot owner - Deckers plans on going from 75 stores now to 200 by 2015
Preparing to more than double its retail operation and shift away from a strategy that had been predominantly focused on wholesale, they are rolling out a new IT platform that will allow the company to handle more data associated with more retail stores and better manage inventory levels. The move to retail is a needed step for Deckers, after sales fell 12% for its UGG boots last quarter. New LP jobs? (Source

Simon Property and Valor Security being sued for lack of security during the Independence Center shooting in 2012.  Two victims of a shooting that occurred at the Independence Mall in 2012 have filed a lawsuit naming Simon Properties and Valor Security. Eyewitness have stated that security was called after the first shot was fired but mall security was nowhere to be found. The police investigation following the incident also claims that one security guard was actually hiding inside the Dillard’s store during the incident. (Source

Convenience store operator hires hit man and kills fuel supplier who had cut him off for lack of payment  The hit man was sentenced to two life sentences and the store operator pleaded guilty and will be sentenced today. (Source

Holiday heist: Trailers found in massive $2M Nintendo theft
A criminal crew steals semi-trucks full of Nintendo Wii U game consoles. More than $2 million worth of Wii U’s were ripped off Dec. 16 at Seattle Air Cargo. Authorities said the suspects used forklifts to load up two trailers and a van with more than 60 pallets of the games. The King County Sheriff’s Office says Seatac detectives said that two trailers and a box truck that were reported stolen from Seatac on December 16th and were loaded with 7,000 WII-U game consoles have been recovered empty. The last of three trailers was located on January 2nd near Carson, California. The trailer’s logo had also been covered with white paint and marked with “S.S. Trans.” SeaTac detectives are working with the Los Angeles based “Cargo Theft Task Force” on the case. (Source

Operation Habibi nabs 10,000 fake watches in Dubai.  According to the December 2012 newsletter by the Federation of the Swiss Watch Industry (FSWI), representatives from the association travelled to Dubai and accompanied police as they made a successful raid on the apartment. This incident follows another recovery of 17,000 fake watches in February of 2012. (Source

Okemos, Michigan store busted during U.S. Customs Enforcement seizure.  The Sportz R Us store in Meridian Mall was closed for a while this week while agents of the Department of Homeland Security searched for counterfeit merchandise. The agents claimed that the Detroit based business was a 'significant seizure', but no dollar amount of the recovery has been released. No arrests have been made at this time. (Source

Three Radio Shack's & one cell phone store robbed in Queens  Police have released a surveillance photo of the fourth suspect believed to have been involved in the robberies of three Radio Shack stores. In each incident, the men stormed into the stores wearing ski masks, flashed firearms, and ordered the store employees into the back of the stores where they were zip-tied, police said. No one was injured. The suspects took cash and electronic merchandise before running off. The robbery spree occurred between Oct. 28 and November 11.  (Source (Source

Police in Albuquerque tie a truck to the $30,000 Christmas Walmart robbery.  Police have located the truck with the tire tracks matching those left at the scene of the Walmart robbery on Christmas Day. A total of $30,000 in merchandise, including five rifles and shotguns were stolen by a group of four suspects. (Source

Thieves steal a 73 inch television and a sofa from Aaron’s in San Antonio, TX.  San Antonio police said the two suspects drove a truck to the front of the store, wrapped a chain around the doors and ripped then away. Police initially responded because the fire alarm went off during the break-in and smoke filled the store. (Source

Target store in Troy, Michigan hit for 8 iPads in a smash and grab.  Monday evening a man smashed out the showcase glass of the Apple display, removing eight iPads and running from the store. The suspect believed to be approximately 18 years old, had placed the iPads in a Target shopping basket and escaped in a van waiting outside the store. (Source

Atlanta’s High End retailer ‘Grease Monkeys’ hit in a smash and grab.  The Grease Monkeys store was smashed open early Wednesday morning with a cinder block. The burglars dressed as a cleaning clew were in and out in less than two minutes. The store’s owner believe they lost $1000 of clothing and $400 in repairs. (Source

Kennewick, GA jeweler is the victim of a $10,000 smash and grab.  Early this morning the Crown Jewel store in Kennewick was the victim of a smash and grab. Kennewick Police Officers stated that the burglars had gained entry by throwing a rock through a window. The suspect or suspects opened one display case, and removed approximately ten trays of semi-precious stones worth about $10,000. (Source

Accused Jewelry store suspect acquitted in Mississauga, Indiana; Police had an eyewitness and DNA.  Despite having a great deal of evidence Maurice Beckles, 29, was acquitted yesterday on charges of robbery and robbery using an imitation firearm in the July 14, 2010 incident at Alexander Jewellers. Beckles was indentified in a police line-up, his DNA was found at the scene, but the Superior Court Justice stated he had reasonable doubt based on the testimony of Beckles’ girlfriend that he was at home with her at the time of the incident. (Source

Milwaukee Gun tooting Grandmother stops a knife wielding robber.  A suspect enters the convenience store then pulled a knife demanding cash; the robber apparently was not prepared to see the grandmother/store owner holding a gun. The suspect fled the store. Police believe they have a good idea on who the suspect is. (Source

Target Associate arrested for theft of $17,000 from her register in Trumbull, Connecticut.  Ginell Marie Baez, 25 of Bridgeport with was charged with one count of third-degree larceny, seven counts of fourth-degree larceny, three counts of fifth-degree larceny and five counts of six-degree larceny for her theft of cash from her drawers over a period of several months. (Source

Lexington, Kentucky Prosecutor resigns after her shoplifting bust.  Lori Boling will appear in court next week to face a judge for stealing a pair of shoes and a shirt for a Meijer store last month. Boling had been a Prosecutor for nine years in Kentucky. (Source

Holiday Nine-week Same Store Sales Results

Urban Outfitters up 9%
Signet Jewelers (Sterling Jewelers) up 3.3%
Zales up 2.3%
American Eagle up 1%
Tiffany "flat" with sales up 4% globally
Best Buy down 1.4% with online sales up 10%
Ascena Retail Group down 2% with online sales up 30%
Toys R Us domestic stores down 4.5%
Aeropostale down 9%



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Online credit card fraud soaring in Canada
Cyber crooks are pushing credit card fraud to record highs and costing Canadian businesses hundreds of millions of dollars annually. According to statistics released by the Canadian Bankers Association, credit card fraud hit $436.6 million in 2011, the latest year for which statistics are available. Of that, "card-not-present" fraud, where a crook uses a stolen card number to make purchases over the Internet or by phone, was the biggest and fastest growing type of credit card fraud in Canada. While many Canadians are under the assumption that the banks deal with those losses through elaborate insurance policies, that's not the case. The merchant selling the goods is the one liable for fraudulent card purchases. (Source

Canada is eliminating the penny
In 2013, the retail sector will also deal with the elimination of the penny. RCC has worked closely with the federal government to prepare its members for the many changes that will come from such a significant change in our country’s currency. (Source

New Saskatchewan laws to help protect late night workers take effect
Employers are now required to conduct a workplace hazard assessment and must develop written procedures for handling cash that minimize the amount of money that is accessible to the employee. Employers must use video cameras for key areas in the workplace, including the cash desk and the outdoor pumps, and must post signs indicating the worker has limited cash and valuables. In addition, lone late-night employees must have a check-in system and wear a personal emergency transmitter. The changes come after gas station attendant Jimmy Wiebe was killed in June 2011 while working alone at a business in Yorkton.

Are Sears Canada’s days numbered? Poor results could have U.S. retailers circling With news from its U.S. parent about lower sales and operating earnings at Sears Canada in the critical holiday quarter, the future looks increasingly grim for the Canadian department store chain as rival Target Canada gets ready to open stores here in two months. (Source

Destination Maternity opens its first Canadian store
Destination Maternity Corporation, the world's leading maternity apparel retailer, opened the first Destination Maternity store in Canada on Thursday in Calgary, Alberta at the Kingsland Village. The store will also carry Motherhood Maternity branded maternity apparel which is already available at 34 Motherhood Maternity stores throughout Canada.

Toronto shoplifter who shot at a loss prevention associate gets nine years in prison
. Christopher Alexander screamed and swore at the judge, calling her a devil after she sentenced him to nine years for shooting at a loss prevention associate at The Bay in the Fairview Mall. The loss prevention officer gave chase through the lower level of the mall. Alexander turned around in the food court and fired a shot from a 9mm Glock pistol, missing the officer, then dropped the weapon before fleeing. The same judge had acquitted Alexander of attempted murder in the case back in October. (Source

Greater Vancouver Security Partner's ForumGreater Vancouver Security Partners' Forum
Emerging Security Trends: Cybersecurity, Social Media and PIPA

Monday January 28th, 2013, Time: 10:00 AM – 3:00 PM
Hilton Metrotown 6083 McKay Avenue, Burnaby, BC

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Axonify. Read how Pep Boys reduced their shrink by 55% by overhauling their LP awareness program. Download.

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Vendor Spotlight

Axonify Announces HR Focus as its South African Reseller

Next generation eLearning solution key to reducing knowledge gaps in the workplace

WATERLOO, ON, January 9, 2013 – Today, Axonify Inc. was pleased to announce that HR Focus has joined Axonify’s Partner Program as its exclusive African reseller. HR Focus is headquartered in Johannesburg, South Africa and is the country’s leading provider of best-of-breed Human Capital Management (HCM) solutions. Under the terms of the agreement, HR Focus will resell, implement and provide customer support for Axonify—a next generation eLearning platform—in Africa.

“We are excited to have HR Focus represent Axonify in the South African market,” said Carol Leaman, President & CEO, Axonify Inc. “Their HCM experience, deep knowledge of talent management, extensive sales and professional service team make them an ideal partner to bring our next generation eLearning solution to South Africa.”

Axonify is rapidly growing its partner community to meet the worldwide demand for its unique eLearning solution. The platform enables organizations to deliver reinforced, bite-sized training to employees in a fun, personalized and rewarding way.

“We discovered Axonify through the exposure they received In Fortune Magazine as the winner of the 2012 Fortune Tech Startup Idol competition,” said Puven Ramasamy, Owner of HR Focus. “We immediately realized that this type of training solution could change the face of corporate learning in South Africa, and then throughout the African market.”

The South African government has launched two major initiatives making the Axonify solution highly relevant in that market. The first is a country-wide focus on the reduction of safety incidents. Axonify has been proven to significantly reduce workplace accidents and claims in major North American organizations.

The second initiative is to increase job awareness and skill sets by improving education throughout the country. Currently, 50% of the employed population in South Africa is under-educated. The South African government is focused on improving the level of education including learning in the workplace. Axonify allows businesses to seamlessly deliver specific job-related content to workers. The platform is adaptive and helps eliminate knowledge gaps by assessing and tracking each individual’s progress. When an employee exhibits a lack of knowledge in a particular area, the platform delivers training in that area to that employee until they show a significant level of comprehension.

“To move our country forward, South Africa needs solutions like Axonify to help organizations reduce their skill gaps and be more competitive,” adds Ramasamy.

Media Contact
Laura Martin
Axonify, Inc.
1 519 585-1200 ext. 203



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Thought Challenge Review

By Tracy Bruce
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as published on July 23, 2013

"Safety is the silent customer service, the service our customers don't realize they're not getting until it's too late." Safety First



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Director, Loss Prevention Lumber Liquidators Toano, VA Lumber Liquidators
Director, Security Major League Soccer New York, NY Major League Soccer
Director - Loss Prevention Vans Cypress, CA Vans
Mgr, Loss Prevention Office Depot Boca Raton, FL Office Depot
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Dept Mgr Store LP & Safety Lowe's Chicago, IL Lowe's
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LP Investigations Mgr RadioShack Houston, TX RadioShack
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Lea Tamarack was named Regional Loss Prevention Manager at Maurices.
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One Huge Step Every Great Boss Takes "Come with me," your supervisor says. "The manager wants to see you." Great. Ever been summoned to the corner office? It's like going to the principal's office except worse, since the principal can't fire you. (Take the step)

Why Great Leaders Make Bad Managers - and That's OK Leadership and management are very different skills. Yet most of the time, we expect corporate executives to wow us with their detail-oriented approach to management and then suddenly metamorphose into visionary leaders the moment they're promoted. (Doesn't work)

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How you leave an employer and how you start at a new employer are very critical segments of time because they can tend to label executives and those labels can last a very long time. Interesting how short the time periods are relative to an executive's actual career. But the exiting process and the on-boarding periods leave long term impressions that follow executives. Regardless of why an executive leaves the important thing is to leave professionally, quietly, and making sure the employer has a detailed report on all of your projects and work. And most certainly respect their intellectual property which in today's world virtually every company has been a victim of intellectual property theft. According to most recent surveys 33% of employees have stolen intellectual property and this is a major concern for every company and is the primary reason some employers require the departing executive to leave the day of their resignation.

Just a Thought,

Gus Downing

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