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January 25, 2013 SUBSCRIBE

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Two J.C. Penney LP officers stabbed by shoplifting suspect in Hamilton Place, Chattanooga, Tenn.  Two security personnel at Hamilton Place Mall were stabbed Thursday night while trying to stop a man who was allegedly stealing some blue jeans at J.C. Penney. One of the officers was stabbed in the leg and the other in the chest. They were taken to a local hospital for treatment and the extent of their injuries is unknown. The suspect is described as a white male, 20–30 years old, wearing a red shirt. He fled the scene in a white car. Anyone with information on the identity or whereabouts of the suspect is asked to call the Chattanooga Police Department at 423-698-2525. (Source

Shoplifter hitting Target store fatally shot by police in Grand Prairie, TX.
A man believed to be stealing items from a Target store led police on a foot chase that ended when an officer fatally shot him Thursday, police said. During the chase, the man ran across a freeway and into a parking lot at the Tarrant County College Southeast campus. The man got into a physical altercation with police that ended when a Grand Prairie officer shot him, Cook said. (Source

With a quarter of the United States already implementing the law to record interrogations, "we expect to see more states move in this direction." Another state is looking at requiring video interrogations, “Proposed Bill would require police to record interrogations of suspects.” With a quarter of the United States already implementing this law, we expect to see more states move in this direction. Dr. Richard Ofshe is an expert on False Confessions and discusses the videotaping of interrogations in his work. You can see Dr. Richard Ofshe and hear his thoughts at the Elite Training Day hosted by the International Association of Interviewers (IAI) on February 19th & 20th. To read more about Dr. Ofshe visit: To read about the International Association of Interviewers visit: With all of the challenges facing interviewers, can you or your organizations afford not to hear what he has to say to protect yourself? As provided by Wayne Hoover, CFI on LinkedIn.  (Source

U.S. homeland chief: cyber 9/11 could happen "imminently"
Homeland Security Secretary Janet Napolitano warned on Thursday that a major cyber attack is a looming threat and could have the same sort of impact as last year's Superstorm Sandy, which knocked out electricity in a large swathe of the Northeast. Napolitano said a "cyber 9/11" could happen "imminently" and that critical infrastructure - including water, electricity and gas - was very vulnerable to such a strike. "We shouldn't wait until there is a 9/11 in the cyber world. There are things we can and should be doing right now that, if not prevent, would mitigate the extent of damage," said Napolitano. (Source

Apple steps up labor audits, finds underage workers
Apple Inc stepped up audits of working conditions at major suppliers last year, discovering multiple cases of underage workers, discrimination and wage problems. Apple in recent years has faced accusations of building its profits on the backs of poorly treated and severely underpaid workers in China. It conducted 393 audits in 2012, up 72 percent from 2011, reviewing sites where over 1.5 million workers make its gadgets. (Source

Retailers to double mobile marketing efforts over next two years and hit $55B by 2015  Mobiles are driving retail traffic through coupons, with couponing apps becoming an increasingly popular mechanism of distribution and coupon storage. It also highlighted the increasing trend towards the development of additional distribution channels – such as AR (augmented reality) and NFC (near field communications) – as mobile becomes increasingly integrated into in-store retail strategies. (Source

The Home Depot Foundation and HandsOn Bay team up to help a disabled California Highway Patrol officer injured in the line of duty. Shawn Navel served two tours of duty in Iraq before returning home to become a California Highway Patrol Officer. Responding to a robbery call three years ago at a Walgreens store in Oakland, Navel was shot eight times and left permanently disabled. On Thursday, approximately 70 volunteers showed up at Navel’s home to rebuild his backyard. (Source

Analytics for people, the next big thing in retail
Wi-Fi tracking — retailers keeping track of you via your smartphone as you shop, much like online retailers keep track of your movements across the Internet. "When you come within range of a properly configured Wi-Fi access point, it can record the wireless MAC address of your phone — a unique 12-digit number. Every time you pass by, that AP can log that number. Think of it as Google Analytics for people; instead of measuring Web traffic, they’re measuring foot traffic.” It's coming and how does benefit the LP efforts in a store? How does LP use it and manage it? Good article to read. (Source

Retail thefts on the rise at area stores in Oakland, Mi.
Brazenness in retail thefts, along with local criminal connections have led to an uptick in shoplifting — or retail fraud — throughout Troy, according to Sgt. Andy Breidenich. The grab-and-run types of thefts — in broad daylight — are happening more and more,” he said. “Anecdotally, retail thefts have gone through the roof.”  (Source

Santa Cruz County Sheriff video on Facebook, warning gift card fraud is on the rise  Thieves steal money from your gift cards by scanning the barcode and creating a duplicate. Once you load the card with money, they use their copy to buy merchandise. (Source

JCA Enterprises, a national distributor, pleads guilty to selling millions in counterfeit Gillette razor blades retailers nationwide A Florida man is accused of selling counterfeit Gillette razor blades, imported from China, to a regional retail store in Grand Rapids and other businesses across the nation, federal court documents show. Jeffrey Steven Telsey, who operated JCA Enterprises, a national distributor of health-and-beauty products, over-the-counter medication and Gillette razor blades, has agreed to plead guilty to a federal offense alleging he conspired to traffic in counterfeit merchandise, court records show. In sum, Telsey and his co-conspirators have defrauded their victims out of millions of dollars, and in the process have placed the public at risk by introducing counterfeit facial razors into the stream of commerce,” Assistant U.S. Attorney Heath Lynch wrote. (Source

Counterfeit $100's popping up in Glen Burnie, MD and are A-grade C-notes
Bank President & CEO Michael Livingston says they are difficult to distinguish from the real thing. Livingston alerted the Northern Anne Arundel County Chamber of Commerce, and it has warned its more than 500 member businesses to look out for the A-grade C-notes. Another bank in nearby Pasadena has also turned up some of the bills, and it appears they may be circulating throughout North/Central Anne Arundel County. (Source

Anonymous hackers jailed for PayPal attack.
During Weatherhead's trial, prosecutors said the attack had cost the company $5.4 million in loss of trading as well as software and hardware updates to fend off similar attacks. Two computer hackers have been jailed by a London court for a series of cyber-attacks by the hacking group Anonymous that cost the US online payments giant PayPal millions of dollars. (Source

Walmart associate busted for the theft of $5000 in electronics in Fayetteville.
Kevin Hull was working in the claims department and is believe to have pawned and returned approximately $5000 of electronics merchandise. Over the past six months Hull had enlisted friends and family into the scam, where they returned or pawned items for cash. (Source

Recycling cell phones at an “ecoATM” in the mall could be haven for phone thieves. ecoATM’s are now in over 300 mall locations around the country, purchasing outdated or unwanted phones, iPads and MP3 devices, for cash on the spot. The ecoATM takes a picture of the person completing the transaction, then compares it to a driver’s license that is scanned and a thumb print is required. The security system seems to be in place. Investigative Reports in Houston found the system does not always work, in fact thieves have stolen phones in the mall and in minutes they have cash for the stolen item. (Source

Suspicious in nature, $1 million fire destroys an AutoZone store in Rolla, Missouri. It took firefighters three hours to get the fire under control. The fire is believed to have started in the basement of the store and was first reported at 5:45 am. Upon arrival firefighters called in an additional alarm for more manpower because of heavy smoke and flames. Due to heavy structural damage to the roof, walls and floor, the building damage is estimated at over $100,000, the inventory loss is $900,000. (Source



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Canada is getting tougher on employees engaged in workplace violence with Bill 168  An arbitrator concluded that Bill 168 changes the law with respect to termination of an employee for workplace violence. n Kingston (City) v. Canadian Union of Public Employees, Local 109 the arbitrator had to decide if an employee should be terminated after uttering a death threat. The arbitrator dismissed the grievance and thus the employee was properly terminated for workplace violence. Bill 168 amended the Occupational Health and Safety Act to include workplace harassment and workplace violence. The arbitrator stated Bill 168 “changed the law of the workplace in a significant way”. An employer must protect a worker from a hazardous person in the workplace. There does not have to be an immediate ability to do physical harm or an intention to do harm. (Source

Charlottetown, Prince Edward Island, shoplifters face new united front because thieves increasingly organized  Police and retailers around Charlottetown are opening up new lines of communication to battle shoplifting in the city. Police and business owners across the city are holding monthly meetings and will soon be sharing tips and experiences online. Police say the tactics used by shoplifters are growing increasingly sophisticated. They gather in gangs, work their way through the box stores at the top of University Avenue, and then they might head downtown to target stores there. To work against the new tactics, the lines of communication are now opening up. Loss prevention officers from businesses around the city get together with police on a monthly basis to compare notes. Charlottetown Police are preparing a web page for the private security officers to log into and share information about what's been happening in their stores. (Source

Barrie Police officer faces charges for beating a suspect for breaking a mall Christmas ornament at the Bayfield Mall. The man was with his girlfriend and another couple and just finished bowling as they walked through the mall to their car. Jason Stern reached up and knocked down a mall Christmas ornament which smashed to the ground. Stern forgot his wallet and returned in the mall entrance where he was greeted by two mall security officers and was told to wait for police. Stern complied, and then a Barrie City Police officer showed up on scene and the situation got out of control. (Source

Walmart to pump $453 million into upgrading Canadian stores. 
Walmart Stores Inc. said its division north of the border would spend 450 million Canadian dollars, or $453.4 million, in the coming fiscal year to build new outlets and upgrade existing stores. Walmart has 379 stores in Canada and will complete 37 new stores by January 2014. Target has plans to open 125 stores in Canada this year. (Source

Pricey Chinese herbs a target of thieves; RCMP working with store owners to solve the case.  Some Chinese herbs that are being stolen are worth as much as gold per once, each store burglary or robbery has cost the shop owners between $30,000 and $130,000. Items such as bird nests, dried abalone, Korean ginseng and sea cucumber are the target of thieves who have broken into local stores in Richmond, removing the merchandise and getting away very quickly. RCMP met with 30-40 store owners to discuss the problem in Richmond and the surrounding areas; nine break-ins occurred in the last six months. (Source

Canada Post employee charged with the theft of $30,000 in merchandise.  42-year-old Almario Torres is facing a charge of mail theft over $5,000 after CPS and Canada Post investigators conducted an investigation into missing items sent through Canada Post late last year. Initially, Canada Post contacted CPS after reports of several mail items that were supposed to be returned to the original senders had been stolen. Police allege that the thefts involved phones that had been sent to the manufacturer. (Source

'All in the Family" ORC? - Ottawa grandmother and grandson busted hitting stores  Frickey and Vanname are accused of stealing Blu-ray DVDs, X-Box games, CDs and other items Jan. 12 from Target. Frickey also is accused of stealing merchandise the next day from Hobby Lobby and Sears, also both in Peru. Peru police impounded Frickey's 2006 Buick LaCrosse, saying she used the car to go to Target with the intent of stealing. (Source

Target's boldest project in its 50-year history - becoming a global retail force and opening the first of its 124 stores in Canada in March Target's international ambition has less to do with bragging rights than basic survival. Not only is Target running out of room to grow, but recession-worn American consumers haven't been as eager to open their wallets, much to the benefit of low-priced competitors like Walmart and Amazon. Over the past five fiscal years, Target has averaged less-than-impressive annual sales growth of 2.7 percent. With Canada, the company projects annual revenue growth of over 4.5 percent in 2013 and 2014. (Source

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Identity theft duo busted in California that hit more than 30 times in multiple states and are still under investigation  Two women suspected of involvement in more than 30 cases of identity theft in California and Nevada have been arrested by Vacaville police. Police detained the suspects, identified as Ebony Tyresha Hayes (right photo), 27, of San Francisco and Bianca Michelle Fleming (left photo), 29, of Pinole, a short distance from the BevMo! store where they had used fraudulent credit cards. During the investigation, officers linked the women to incidents of fraud and identity theft in nine California cities as far south as Costa Mesa. The women allegedly used a highly sophisticated method to complete the fraudulent transactions. At one point, police said, the U.S. Secret Service responded to assist with the investigation. Anyone with information regarding the case is asked to call Officer Debi Lopez at (707) 449-5200. (Source

Identity theft duo busted in Humble, TX. hitting Walmart and still under investigation as well  An investigation launched by Humble ISD Police has led to the arrest of two Louisiana men, Brandon Henderson, 22, and Albert Binkham, 23, who have been charged with credit card abuse and could face additional identity theft charges. Walmart store’s loss prevention employee said she observed a customer purchase $1,000 worth of gift cards with credit cards. When searching the suspect's vehicle they found about 40 credit cards in Binkham’s name inside the car. Binkham also had Texas Crime Information Center (TCIC) warrants from the Navarro County Sheriff’s Office for burglary of a habitation. Multiple agencies are now working in conjunction with Humble ISD Police to gather information from this case and possibly tie the suspects to other ongoing identity theft cases across the state. (Source

ORC thief on the loose - Tide thefts leave Colo. retailers airing dirty laundry
Police in Colorado are searching for a man they believe has stolen more than $8,000 worth of Tide laundry detergent in the Ft. Lupton area in Weld County. Police said the male suspect has been caught on surveillance video knocking off six different stores, taking Tide and expensive face lotions. (Source

Cincinnati Tri-State area merchants are beginning to lock up the Tide. Article Surveillance tags are being installed at Walgreens in neighboring Newport, Kentucky and many other merchants are also looking to tag or increase surveillance on the detergent aisles. (Source

Three member check fraud ring hitting Walmart, Safeway, Radio Shack, and Sears in Cowlitz County, WA  The Cowlitz County Sheriff’s Office is asking for the public’s help in identifying three suspects in a check fraud ring that has stolen from multiple victims. Several county residents’ checking accounts have been fraudulently accessed through computer-generated checks beginning in late November. Checks have been passed at the Woodland and Longview Walmarts, both Longview Safeways, Longview Radio Shack and the Kelso Sears, as well as in the Vancouver and Portland areas. The sheriff’s office released surveillance photos Thursday in an attempt to identify the suspects, two men and a woman. (Source

ORC gang hits Green Hills Mall in Nashville, Tenn.  Suspected thieves with expensive tastes targeted stores at Green Hills Mall, but police said they didn't get far. Charmette Pitts, Audrieanna Johnson and Rico Brown allegedly swiped thousands of dollars in merchandise from the mall Tuesday night. Officers pulled them over on Hillsboro Pike near Interstate 440 and found merchandise from Burberry, Kate Spade, J Crew and Victoria's Secret with price tags and security sensors still attached. (Source

Pearl, Ms. serial shoplifter busted
Pearl police announced Thursday a wanted felony shoplifting suspect was arrested within hours of his mug shot appearing in newscasts. Police say on Dec. 28, Tyrone Christmas left the Pearl Walmart with two flat panel TVs and two desktop computers without paying for them. The items were valued at $1,352. Christmas is also suspected of committing similar crimes at stores in Ridgeland, Richland and Vicksburg. (Source

“Operation Cash Back” sentencing of six for  $16 million organized theft ring. Six members of an organized retail crime ring will serve time in prison for selling and distributing more than $16 million in stolen over-the-counter, health and beauty aid products, according to the U.S. Attorney for the Western District of North Carolina. Sentences for those involved range from 18 to 86 months and include an order to pay more than $4,000,000 in restitution. U.S. District Judge Max O. Cogburn Jr. also ordered the forfeiture of more than $17,000 in cash, 20 vehicles, two real-estate properties and a forfeiture money judgment of $7 million. (Source

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Thought Challenge

Thought Challenge Review

Submitted by Tierre Chappel
Regional Director, Asset Protection
Rite Aid Corporation

as published on August 9, 2012

While we all have a variety of priorities we work on each day, from shrink control, safety compliance, budgets etc. Those are many ways we continue to try to impact shrink and profitability. We as leaders should continue to take a look at the culture within our organization.

One area I review frequently is our own internal customers. I ask myself, do they know their value? Do they feel valued? Is there ownership within the store? Are they engaged? Does everyone drive the one team approach? Do we know how to get there? To have shrink success it's imperative we incorporate engagement as part of our priority. In doing so you will continue to build customer loyalty, increased associate engagement and overall increased profitability.



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The 5 Characteristics of Great Leaders  There are essentially five characteristics of great leaders. If you want to give your business a good start toward success, it has to start with leadership, and leadership has to start with you. (#4 is tough)

Why There is No Such Thing As Leadership "Best Practice" Leadership cannot really be taught, it can only be learned.--Harold S. Geneen. Successful execs have wildly different leadership styles--and trying to emulate them will only pull you in different directions. Here's how to find your own way.. (Don't ask)

Self-Improvement Strategies For Becoming A More Authentic Leader  I believe authentic leadership does not come from title, social stature, or the size of one’s paycheck but rather from how you live and the impact you make around you. (Deepest fear)

Transparency Will Make You a Better Leader   In any given day, I have hundreds of chances to lie to people. Whether it's a client, employee, partner, or investor, there's always a way to make something sound better or different than it really is. (Benefits of honesty)

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A lot of articles talk about "How to impress your boss" and give you tips on how to accomplish this. But at the end of the day, it's all about supporting them, helping them reach their objectives and not trying to merely impress them. Impressing a person is great, but usually short lived. Supporting and helping them reach their goals requires a long-term effort that at times can truly test your resolve and stamina.

The thought has always been if your boss gets promoted, then you might as well -- as long as you are the one helping them get ahead.

Just a Thought,

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