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January 27, 2014


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‘Michaels’ warns of possible payment card breach
Michaels Companies Inc, the biggest U.S. arts and crafts retailer, said it is investigating a possible security breach on its payment card network and advised customers to check their financial statements for fraudulent activity. If confirmed, it would mark the second known data breach since 2011 at Michaels, which is preparing to sell shares in an initial public offering. "We are concerned there may have been a data security attack on Michaels that may have affected our customers' payment card information," Michaels Chief Executive Chuck Rubin said in a statement on Saturday. "We are taking aggressive action to determine the nature and scope of the issue." Read Michael's Press Release from January 25, 2014 here. (Source

74,000 Data Records Breached on Stolen Coca-Cola Laptops
Coca-cola admitted Friday to the theft of an unspecified number of laptops containing personal information on 74,000 individuals – including, it turns out, variously social security numbers, driving license details, salaries, and ethnicity; but fewer than ten credit card numbers. Data loss prevention, it would appear, was not in operation. (Source

Maryland mall workers were well trained for shooting over the weekend - Since late last year FBI and Dept. of Homeland Security have held training seminars with retailers across the U.S.  Security training and other measures are ramping up at malls and stores, which are increasingly working closely with law enforcement to combat the threat of shootings and possible terrorist activity. Since late last year, the Federal Bureau of Investigations and Department of Homeland Security have held training seminars with retail officials across the country. In November, managers from The Mall in Columbia attended one of those seminars at a local college, says Rich Miller, the senior security adviser to the National Retail Federation. The association updated its 2011 guidelines for dealing with shooters last year. "We've seen evidence of the lives saved by people doing training on this," Miller says. The shooting Saturday was but the latest in what appears to be a growing number of mall shootings, though store security experts say shootings at schools and other places still far outnumber those in retail settings. "The chances of some violent incident on a street, at a gas station or at a busy sport venue, are much greater," says Joseph LaRocca, founder of RetaiLPartners, a loss prevention consulting firm. Still, retailers and law enforcement officials have stepped up security efforts. (Source

Are you prepared for an Active Shooter Event? Register for Tyco's upcoming webinar "Active Shooter: Prevention, Response and Recovery"  More timely than ever, Tyco Integrated Security will host a free webinar on February 5 from 2-3 p.m. ET titled "Active Shooter: Prevention, Response and Recovery." Sign up for this important webinar that focuses on the ever-increasing need for businesses, schools and enterprises of every kind to prepare for the possibility of an Active Shooter scenario. Learn about the psychology behind active shooters, the importance of training and preparation prior to Active Shooter events and the preventive measures you must take. (Source

Starbuck’s sold $1.4 Billion in gift cards in the past quarter; how they are now investing that money  A Starbucks spokesman declined to detail how much has been earned in such investments recently, but at the end of September the company had $621 million sitting on its payment platforms. And the company’s interest income suggests that the little side business is getting lucrative for the coffee chain. In the past four quarters, Starbucks has made $146 million on interest alone—or 8 percent of total profit. And the company has to do relatively little for those easy earnings, just buy some plastic cards and make sure the app is running smoothly. (Source

Saks to Open Two Canadian Stores
Hudson's Bay Co. Inc. today revealed plans to open two Saks Fifth Avenue stores in Toronto, marking the retailer's entry into the Canadian market. Saks Fifth Avenue plans to open a full-line Saks store in the heart of downtown Toronto at the Hudson’s Bay flagship store at the corner of Queen Street and Yonge Street. The approximately 150,000 square-foot, multi-level Saks is planned to open in the fall of 2015 and will be co-located with the current Hudson’s Bay store. (Source

California legislators consider ban on plastic grocery bags
Disposable plastic bags would be banned from grocery checkout stands in California and consumers would pay at least a dime for a paper or a sturdier, reusable plastic bag a under a compromise proposal negotiated by key legislators. An attempt to pass a bill banning the bags failed last year amid opposition from plastic bag manufacturers and concerns that the move would eliminate jobs. (Source

Study: Super Bowl to generate $210 million of direct spending in NY and NJ
Direct spending in New York and New Jersey by the National Football League (NFL), businesses, visitors, and media on area lodging, transportation, food and beverage, entertainment, business services, and other hospitality and tourism activities related to Super Bowl XLVIII is expected to total more than $210 million. This estimate is based on a proprietary analysis that considers characteristics unique to this year's event such as the participating teams, attributes of the New York/New Jersey area, national economic conditions, and corporate and other ancillary activities. (Source

Super Bowl to drive most TV purchases in 2014 - more than 7 Million Americans plan on purchasing a TV for the game  According to a survey conducted by the NRF's Retail Insight Center, more than 7 million Americans plan to purchase a television for Super Bowl Sunday. Also, according to's 2014 TV Buyer Survey, 30% of those surveyed online said they will purchase a new TV this year (35% males and 38% under age 30). Almost one-third of those will buy a TV during Super Bowl sales. The survey also reveals that their purchasing decisions are influenced most by price (45%), followed by TV features (35%) and brand (20%). (Source (Source

Radio Shack Breaks Campaign In Support of New Positioning
In its latest brand-positioning shift, struggling consumer electronics retailer Radio Shack Corp. is emphasizing one of its longtime, core tenets: customer service. A new national advertising campaign called "Do It Together," from Austin, Texas-based GSD&M, aims to show how Radio Shack and consumers can collaborate to solve technological problems like connecting today's many devices, said Jennifer Warren, the retailer's chief marketing officer since April. Four 15-to-30 second ads, plus two more ads targeted specifically to the Hispanic market, will roll out beginning in early February during prime time and sporting events; radio, print, digital, social and in-store marketing will support the campaign. The new ads will invoke a full tagline: "It can be done, when we do it together." (Source

Wal-Mart to cut 2,300 workers from Sam's Club stores

Malls under pressure as chains close stores

Last week's most popular news article --

Sears Holdings Plans To Hire 6,500 Veterans After Massive Layoffs

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MO. Total
Jan 66 $18,930,910
Feb 52 $200,662,400
Mar 62 $4,961,800
Apr 70 $5,856,050
May 78 $4,034,114
Jun 75 $219,695,478
Jul 87 $3,853,854
Aug 98 $10,824,090
Sep 74 $5,305,376
Oct 89 $218,415,844
Nov 73


Dec 72


Total 823 $701,533,840



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Season Two

Jan 27, 28, 29: Albuquerque Police Department Interview

Jan 30, 31:
Interview with Lisa LaBruno, Senior Vice President Retail Operations at RILA

Feb. 3:
NE ORC Symposium and Trade Show: Gus Downing

Feb. 4, 5, 6, 7:
NE ORC Symposium and Tradeshow Keynote Address

Feb. 10, 11, 12:
NE ORC Session: Joe LaRocca, Senior Advisor at RetaiLPartners

Feb. 13, 14: Interview with Tatiana Sandino, Professor Harvard Business School

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MO. 2012 2013 %ñò
Jan 316 385 21.8%ñ
Feb 410 310 24.4%ò
Mar 332 294 11.4%ò
Apr 307 377 22.8%ñ
May 342 385 12.6%ñ
Jun 330 320 3.03%ò
Jul 355 306 13.8%ò
Aug 425 326 23.3%ò
Sep 375 304 18.9%ò
Oct 464 306 34.1%ò
Nov 337 246 27%ò
Dec 265 295 10.2%ñ
Total 4258 3854 9.5%ò

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Interview Series

Interview with Albuquerque Police Department - Part 1

In this three part series, Chief Raymond Schultz of the Albuquerque Police Department and Karen Fischer, Albuquerque's Strategic Support Division Manager discuss how their public-partnership model emerged and came together to help fight organized crime, how it works, and what the future will bring it. Learn how their model evolved into the highly efficient database sharing and website that helps law enforcement and loss prevention executives fight retail crime.

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Six Strategies for a Stronger Safety Culture
All companies have a strong desire to keep their people and business safe, but how can you improve this safety culture to be even more engaged and more safe? Companies with X mods under 75 are doing just that. They are doing more and being proactive to encourage their workers to be more engaged in safety and keep it a high priority in the company. To get your safety culture to this high a level, your workforce has to be engaged and believe that safety is a responsibility for everyone. Use these strategies to always produce a strong safety culture. (Source

Tougher Penalties for Breach of Health and Safety Laws
Those employers who breach health and safety laws are receiving tougher penalties following a change in approach to prosecutions, according to a report released on Jan. 16. This report shows that changes introduced under the Health and Safety Act have led to more cases being tried in lower courts and those found to be convicted getting higher fines. The purpose of the Act was to increase the maximum penalties for workplace health and safety offences that could be heard in lower and higher courts. It was believed that if the offences were increased, would-be offenders would be more likely to deter from disobeying these laws. (Source



Bob Evans Farms Chairman and CEO Steve Davis to Keynote Restaurant Loss Prevention & Security Association
Annual Convention

January 27, 2014 – The Restaurant Loss Prevention & Security Association (RLPSA) is pleased to announce that Steven A. Davis, Chairman and CEO, Bob Evans Farms, will serve as a keynote at its 35th Annual Conference, August 4, in Orlando. RLPSA is the leading trade association for loss prevention, security, safety and risk management professionals in the QSR and chain restaurant industry.

“We are honored to be able to feature an industry leader with the unique background of Steve Davis,” said Jim Forlenza, Executive Director, RLPSA. “Mr. Davis is the first executive from the casual dining segment to speak to our audience. I know our members are greatly anticipating his presence.”

“We have a strong tradition of delivering quality, thought-provoking executive speakers and Mr. Davis will certainly add to that long list of leaders,” said Joe Verber, Yum Brands and RLPSA President. “He is innovative with an incredibly unique background in the industry. We are excited to offer our members an opportunity to hear his views on the contributions of LP and security to the business operations.”

Bob Evans owns and operates 561 restaurants in 19 states. As leader of Bob Evans Farms, Mr. Davis leads the strategic, nationwide growth of the company, including both restaurant and food retail operations. Davis also serves on various Boards of Directors, including the Walgreen Co., and Marathon Petroleum Corporation. Community service and economic development are also important to Mr. Davis, who also serves on the Board of JobsOhio, the Executive Committee of Ohio Business Roundtable, and on the Columbus Partnership, which focuses on the region’s economic development.

He was honored with the first INROADS National Leadership Award in March 2011. In 2012, he was honored by the African American and African Studies Community Extension Center at The Ohio State University with the William E. Nelson Community Warrior Award for Business for his efforts in advancing the role of African Americans in Columbus. In 2005, Black Enterprise Magazine named Davis as one of the 75 Most Powerful Black Men in American Business and in 2013, he was featured on the magazine’s Black Enterprise Magazine’s Registry of Corporate Directors list, which highlights black board members from the 250 largest companies on the S&P 500.

“I am honored to join the RLPSA for their annual conference,” said Davis. “As the leader of a leading casual dining brand, I’m keenly aware of the role our security, risk, safety and loss prevention professionals play in a business’s success... and in building trust with guests, employees and partners.”

RLSPA will host its 35th Annual Conference, August 3-6, 2014, at the Caribe Royale Hotel in Orlando. In addition to keynote presenters, the event features educational sessions and workshops, roundtables, exhibits, scheduled practitioner/vendor meetings, and a host of entertaining networking functions. Topics will range from social media and emerging technologies to EBR and skimming and fraud. The education program will highlight speakers from the restaurant and food service industry, presenting real-world topics and best practices, offering a host of solutions and insights for everyday situations. RLPSA will be announcing other major industry speakers over the next several months.

RLPSA is the nation’s only trade association dedicated to loss prevention, security and risk management professionals in the restaurant industry. The RLPSA Annual Conference runs August 3-6, at the Caribe Royale Hotel in Orlando, FL. For up to date speaker and conference details, or other event info, please visit, For more information about RLPSA membership or the annual conference, please contact Jim Forlenza, Executive Director,, or at 240-252-5542.



Columbia, MD Mall Shooting Makes News Headlines

Three dead, including gunman, in Columbia, Maryland mall shooting  A gunman opened fire with a shotgun in a Zumiez skate shop at a crowded shopping mall near Baltimore on Saturday, killing two store employees and wounding another person before apparently killing himself. Howard County police said they did not know the motive for the shooting at the large mall in Columbia, Maryland, about 20 miles west of Baltimore. Police identified the victims as Brianna Benlolo, 21, of College Park, Maryland, and Tyler Johnson, 25, of Ellicott City, Maryland. Both were employees of Zumiez. The name of the gunman has not been released. One person suffered a gunshot wound to the foot, and four others were injured in the chaos, police said. Howard County General Hospital said all five people had been treated and released. The shooting happened at about 11:15 a.m. EST on the mall's upper level just above the food court. The mall, which has more than 200 stores, was crowded with weekend shoppers, many of whom sheltered in place after hearing the shots or seeing people fleeing. Police said they found the body of the suspected gunman at the store and he had apparently committed suicide. Howard County Executive Ken Ulman said police arrived within two minutes of the 911 emergency call, but it took hours for the police to clear the building of shoppers and employees. See a slideshow of pictures here. (Source

Journal Could Provide Clues Into Mall Shooter's Motive  Police are studying a journal seized from the house where Darion Aguilar lived with his mother for clues to what inspired his deadly weekend rampage at an upscale Maryland shopping mall. Howard County Police Chief William McMahon said Aguilar expressed “general unhappiness with his life” within the journal’s pages. Aguilar, 19, was less than a year out of high school. He walked into Zumiez, a skateboarding shop, at the Mall in Columbia in suburban Baltimore Saturday and fired six to eight shots, police say – killing two and causing terror for hundreds of shoppers before turning the gun on himself. (Source

Rite Aid Security stabbed during apprehension in Seattle, WA
The officer confronted the man outside the store, and the suspect responded by pulling out a large kitchen knife and stabbing the security officer in the head, and then cutting his hand, back and side. The guard was taken to Harborview Medical Center with non-life threatening injuries, the suspect was arrested. (Source

2 arrested in stabbing of Omaha Hy-Vee grocery store worker
An Omaha grocery store employee was stabbed Sunday as he argued with two men who broke into the employee's vehicle in the store's parking lot. (Source

Fight over cab fare leads to discovery of massive ID theft ring at Dallas hotel Eseos Igiebor grabbed $40 from his taxi driver and kicked him before running into the Le Meridien Hotel across from the Galleria Mall. That led police to his hotel room, where they found piles of money and stacks of papers with stolen Social Security numbers in open view. (Source

Two California men face sentencing in for attempted theft of beef from Kansas slaughterhouse  Two California brothers who tried to steal a truckload of beef from a southwest Kansas slaughterhouse are facing sentencing in federal court. Oganes Nagapetian has asked for leniency at Monday's hearing. He pleaded guilty to conspiracy to commit interstate shipment fraud. Tigran Nagapetian pleaded guilty to the less serious crime of hiding a felony for lying to authorities and concealing his brother's actions. Both are from North Hollywood, California. The brothers were charged with trying to steal nearly $88,000 worth of packaged beef from Tyson Fresh Meats in Holcomb by posing as legitimate freight haulers. Authorities say the case exemplifies a relatively new form of identity theft. (Source

Robbery suspect killed by police in Federal Heights, CO outside Family Dollar Store  A suspected armed robber was shot and killed by police in Federal Heights Sunday night. According to police, the robber is suspected of hitting a Family Dollar store early Sunday evening. Police began looking for the suspect's car and an officer spotted someone matching the suspect's description outside another Family Dollar Store on Pecos Street near 85th Avenue. Police said the officer confronted the suspect and ended up shooting him in the parking lot at 7:45 p.m. (Source

Myrtle Beach police search for drug store robbery suspect; hitting both CVS and Rite Aid  Myrtle Beach police are looking for a man suspected of robbing two drug stores in the city on Sunday. Officers were first called about 8:45 a.m. Sunday to CVS, the second robbery occurred that afternoon at 3:30 p.m. Sunday at Rite Aid. No one was injured. (Source

Man Charges $20,000 on Stolen Credit Card at the Townsend Hotel in Birmingham, AL

Thieves take $70k in rifles during robbery at gun store in Coweta County, Georgia; gone in 50 seconds

Robber left $46,000 and took $1,358 with him from the Texas Media Systems store in Austin

Kay Jewelers hit with a $42,000 Smash and grab in Briarwood Mall, Ann Arbor, Michigan

Shaw Jewelers in Racine, WI hit for 4 items, total value of nearly $18,000 by a 3 person Distraction Team

Kay Jewelers in South Park Mall in San Antonio, TX the victim of a $5500 grab and run of a diamond bridal set

Charlestown, MA man arrested for carjacking cab after shoplifting early Sunday

Bargain Mart- Armed Robbery – San Diego, CA –no injuries
CVS – Armed Robbery - Mount Kisco, NY- no injuries
Cook’s IGA – Armed Robbery – Columbus, OH – no injuries
CVS – Armed Robbery - Birmingham, AL – no injuries, suspect apprehended
Dollar General – Armed Robbery – Macon, GA – 2 suspects, no injuries
Dollar General – Armed Robbery - North Kingstown- no injuries
Freedom Valu Center – Armed Robbery – Sioux Fall, SD –no injuries
Kwik Fill – Armed Robbery – Niagara County, NY – clerk couldn't open register, forced to ground
Lil’ General Store- Armed Robbery – Sanford, Maine – clerk followed suspect, shot was fired, no injuries
Pit Stop – Armed Robbery – Auburn, NY – no injuries
Star Market – Armed Robbery – Huntsville, AL – no one was injured
Sunoco A-Plus Mini Market – Armed Robbery – Wilkes Barre, PA – 2 shots fired, no one injured
Valero – Armed Robbery – Vernon, CT - Police arrested 3 suspects
Winn Dixie – Armed Robbery – Birmingham, AL – suspect apprehended




Police extradited and charge man with theft of $32K of XBOX consoles from a North Middletown Township Distribution Center  Police extradited a man from Queens, N.Y., on Jan. 24 for the theft of $32,000 in Xbox consoles from CEVA Logistics in North Middleton Township last year. Police obtained a warrant for the arrest of Jean W. Samedi, 35, on Nov. 7, after the Xbox consoles were stolen from CEVA, in the 1500 block of Distribution Avenue, on July 8. Samedi was arrested at John F. Kennedy Airport on Jan. 9. He was sent to Cumberland County Prison on $75,000 bail. (Source 

Richland County Sheriff’s Department identifies two of four suspects wanted for shoplifting at Macy’s; $8000 in thefts  The Richland County Sheriff’s Department has identified two of the four suspects wanted for shoplifting on three separate occasions at Macy’s. Ricardo Delon Tucker, 25, and John Rolando Washington, 23, and two other unidentified suspects are accused of stealing Levi’s, Polo and a variety of children’s clothes from Macy’s on Two Notch Road Dec. 7, 12 and 13. Police say approximately $8,000 in merchandise was stolen. (Source

Super-fake goods keep NFL, feds scrambling
Last year, the U.S. Immigration and Customs Enforcement agency, working with the U.S. Postal Inspection Service, U.S. Customs and Border Protection, and state and local police in "Operation Red Zone," seized a record $13.6 million worth of counterfeit NFL merchandise. And this year, with the game in the New York metropolitan area, the illegal sales could be even higher, said Dolores DiBello, associate counsel for the NFL. (Source

Columbus, OH City Attorney says Shoplifting up 55 percent since 2008; More-diligent enforcement, down economy among reason  According to the Columbus City Attorney's Office, misdemeanor theft charges in retail stores have spiked 55 percent since 2008, while the number of first-time offenders has dropped -- meaning the same people are committing a larger percentage of the crimes. (Source

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Vendor Spotlight

Corporate Executives and the New Secret Weapon: Learning Data

By Carol Leaman
CEO, Axonify Inc.

(Originally published in Learning Solutions Magazine)

If you ask most C-level executives in 2014 what keeps them awake at night you’ll likely get a combination of the following: sales growth, competitive positioning, and product innovation. However, for the savviest executives today, a rapidly emerging concern is heading to the top of the list: employee motivation and retention.

Data is the key
Today, learning data is the Holy Grail. For years, executives have been searching for a way to truly measure learning outcomes in a cost effective and meaningful way that can enable strategic decisions in the enterprise. Figuring out whether an employee actually “got” what was conveyed to them, and translating that into performance, has been thought of for years as virtually impossible. And looking forward—wouldn’t it be amazing to be able to predict behavior ahead of time based on historical learning data and then tie it to a forecast financial result?

Learning, in 2014 and beyond, is about bottom-line results and quantification. It is also about meeting the deep needs of a mobile and fearless workforce to better equip them with the learning they crave and demand.

Like many other things at work, today’s employee isn’t just sitting back and waiting for professional development opportunities to be offered to them. They expect training and information—on demand, in a way that they can digest it, specific to their knowledge gaps, and using the latest in technology. Who would have thought five years ago that satisfying a demand for continuous education would become a critical element in the attraction and retention of a top-drawer employee?

To date, measurable learning outcomes have tended to be more of the undesirable kind—an employee’s lack of knowledge manifests through negative consequences—they don’t do something they were supposed to, or actively do something they shouldn’t have, and a visible loss results.

Failure to operationalize a procedure that results in a medical accident, for example, is a very visible way to learn that an employee didn’t understand the right way to do something. But many other types of loss that result from lack of learning transfer aren’t so visible—like the employee who fails to follow proper customer-service principles and ends up driving a loyal customer away, or the sales rep who can’t recall the latest product features and pricing in a complex sale and loses to the competition. This results in a negative feedback loop that doesn’t work for the executive who lost the sale, or for the customer, or for the employee who is increasingly looking for positive reinforcement and training.

So, how to invert the learning conversation so that everyone wins?

Read the rest of Carol's article here.


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Dept Mgr Store LP & Safety Lowe's Edwardsville, PA Lowe's
LP Manager Kmart Silver Spring, MD Sears Holdings Corp
LP Manager Sears San Bernardino, CA Sears Holdings Corp
District LP Manager Sears Des Moines, IA Sears Holdings Corp
District LP Manager Sears Columbus, OH Sears Holdings Corp
Store AP Manager Home Depot Yonkers, NY Home Depot
Senior Mgr Recovery AP Walmart Bentonville, AR Walmart
AP Manager in Training Walmart Shawnee, KS Walmart
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5 Simple Ways to Harness the Power of Gratitude at Work  As humans, we respond to gratitude better than actions that say "I'm not thankful, or appreciative." Acknowledging someone for a job well done or thanking someone for putting in more time goes a long way not just for their attitude, but for their productivity. Use these tips to create a culture of gratitude in your workplace. (Don't fake it)

The Art and Science of Building Confidence Under Pressure  Staying calm, cool and collected when you feel like your head is about to explode is something we all should probably work on. We all feel some stress whether it's at work, or home, in our daily lives, so finding ways to deal with that stress is important. Use these tactics to boost your confidence and keep your stress levels low. (Find out how much you can take)

Last week's most popular articles--

The 'Just Right' Reaction When You Mess Up at Work  None of us are perfect, so there will come a time when you make a mistake or forget to do something. It's not the end of the world, although our instincts usually guide us to acting too quickly in these situations. Use these tips to own your mistake in just the right way. (Be in the middle)

Six Ideas for a More Productive Work Day  It really takes mixing your day up, doing some new things, to feel like you're getting things accomplished. Finding out what works and what doesn't is time consuming. Keeping up with your to do lists doesn't have to feel stressful or mind numbing, but if it does, here are some fun and new ways to stay productive. (Make yourself get up)

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At the end of most interviews candidates are given the opportunity to ask questions. Surprisingly enough most candidates are unprepared for that question itself. So take the time in your preparation to develop few well thought out questions that reflect your knowledge of the company, their future plans, and how you fit within them. Certainly your questions should also focus around the variables that increase the success of the specific position you're applying for and not deal with the benefits, salary, or work schedule, travel requirements, or expenses. As these questions will turn off an interviewer and are premature. Your questions should be a reflection of the type of executive you are and will be if they hire you and therefore should be designed to show how you'll be successful and valuable for their organization.

Just a Thought,
Gus Downing

Gus Downing

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