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January 28, 2013 SUBSCRIBE

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Barnes & Noble plans to cut stores by about 30% in decade 
"In 10 years we'll have 450 to 500 stores," Klipper told the Journal. The company had 689 retail stores as of Jan. 23, along with a separate chain of 674 college stores. (Source

Apple store design gains Trademark Status
After a nearly three-year review of 850 pages of supporting materials, the U.S. Patent and Trademark Office (USPTO) has granted trademark status to Apple’s retail store design, offering the company some measure of protection against copycat competitors. Now the fake stores have another legal issue. (Source

e-retailer, JustDeals robbed for 1,000 cameras in two minutes and it isn't the first time  At 6:30 a.m. one morning, flash-sales e-retailer received a phone call: a truck had backed up to its warehouse and, within two minutes, thieves stole about 1,000 cameras, says vice president Richard Chemel. The warehouse thief was never caught. The retailer noticed that some of the stolen cameras, identified by their serial numbers, were later listed on eBay Inc.’s marketplace, Chemel says. tipped off the police, but he isn’t sure what happened thereafter. Chemel says—a couple of times robbers have intercepted suppliers’ trucks on the way to the warehouse and taken all the inventory on board, if not the truck itself, he says. (Source

Another garment factory fire in Bangladesh kills 7 female workers and the sole fire exit may have been locked  A fire swept through a two-story garment factory in Bangladesh's capital Saturday, killing at least seven female workers and injuring another five, police and fire officials said. Building fires have led to more than 600 garment work deaths in Bangladesh since 2005. (Source (Source

Foot Locker store hit by 15 smash-and-grab burglars in Atlanta, the new "flash-smash"  Monday morning at 3 am Police responded to the Foot Locker store on Metropolitan Parkway. Burglars had driven a vehicle right through the front doors. This is the second time in the last week that the front doors of the store were damaged in a burglary attempt. No details have been released on the dollar amount of inventory stolen. (Source

Wireless industry try to thwart rash of cell phone robberies in South Florida 
If the recent spate of robberies at South Florida cellphone stores is any indication, the stolen phone market is flourishing and the wireless industry's attempt to discourage theft and protect consumers has yet to click. In a string of South Florida incidents since Jan. 7: Two men burst into a Sprint store and grabbed dozens of new iPhones and Galaxies at gunpoint in Pompano Beach. Two men pulled a gun on a 17-year-old in Parkland and stole the iPhone he was trying to sell through Facebook. Two men one with a gun and a woman took 25 cellphones worth an estimated $15,000 from a T-Mobile store in Coral Springs. Some are simply snatched from the hands of users. (Source

New Year, new cyber security bill introduced by lawmakers 
Lawmakers are again trying to pass cyber security legislation that would formalize cooperation among businesses and the federal government to help better defend the nation's critical infrastructure. (Source

Android malware cases to hit 1 million in 2013 
Android malware has grown at a faster clip in three years than was seen in PC-based malware in its first 14 years. How does it impact retailers with m-commerce and with mobile payments? Speeding up fraud and offering a whole new way of getting the credit card numbers. (Source

Retail Group Formed to Address NFC Technology
The NFC Forum, a nonprofit industry association that advances the use of Near Field Communication (NFC) technology, has announced the creation of Special Interest Groups (SIGs) that will bring together leaders from several markets, including retail, to collaborate on NFC solution implementation. In retail, NFC is one of the technologies that can enable mobile phone payments at the point-of-sale. Analysts estimate that more than 100 million NFC-enabled phones were sold in 2012 and close to 300 million will be shipped in 2013. (Source

Smart cards, NFC to boost market for access control credentials
Smart cards and near field communication (NFC) are set to drive new growth in the $400 million global access-control credential market. Smart cards are expected to lead the next generation of credentials used for physical access control, representing approximately 40 percent of the global market. Secondary uses for these credentials include electronic payments and identity management. (Source

PayPal Anonymous attackers jailed in the UK
Two purported members of the Anonymous online collective were sentenced on Thursday in London to prison time for launching distributed denial-of-service attacks against PayPal. According to reports, Christopher Weatherhead, 22, received 18 months in prison after being found guilty last month, and Ashley Rhodes, 28, earned seven months following a guilty plea. Peter Gibson, 24, received a six-month suspended sentence after admitting his involvement, but it was determined he didn't play as big of a role in the attacks. A fourth person, Jake Birchall, 18, also pleaded guilty and will be sentenced later. (Source

Summit Mall in Wheatfield, New York flooded, causing $1 Million in damage.  
The mostly vacant Summit Mall (near Buffalo) has two anchors, The Bon Ton and a Save a Lot, neither of those stores were affected by the flood. Police believe three water lines had frozen then burst. (Source

Customs seizes 5,000 counterfeit tablets at Los Angeles, Long Beach port complex  More than 5,000 tablet computers with counterfeit safety markings on their electrical adapters were confiscated at the Los Angeles/Long Beach seaport complex. (Source

ICE's nationwide crackdown "Operation Red Zone" on counterfeit Super Bowl merchandise  According to the U.S. Immigration and Customs Enforcement, agents, along with Las Vegas Metro police, seized knock-off sports jerseys, t-shirts and hoodies bearing counterfeit logos for the National Football League, Major League Baseball and the National Basketball Association. Two were booked for operating two kiosk selling counterfeit goods. (Source

Marietta Counterfeiter busted with $1.1 Million.  Total of six people were responsible for the operation run out of a home in Marietta, Georgia. Ring leader Heath Kellogg and five others have been indicted following a bust by U.S. Secret Service. Mostly $50 bills were printed, but a lot of them. Police believe the money was used in North and South Carolina, Florida and Tennessee. The counterfeiters sold $1000 of their bills for $250 of real U.S. money. (Source

Suspect shot by employee multiple times during jewelry store robbery in Las Vegas  A suspect in the attempted robbery of Huntington’s Jewelry was arrested after he went to a hospital to seek treatment for multiple gunshot wounds. The suspect along with an accomplice police said was wielding a gun, and one was shot multiple times in the arm by an employee and the suspect returned fire. That’s when the two suspects fled. (Source

Columbus, N.C., police taking a "zero tolerance" on shoplifting and larceny crimes
These crimes are a leading contributor to the increases in costs of retail merchandise that is passed on to each and every citizen," Chief Chris Beddingfield said in a news release. " (Source

Team of six robbers break every showcase in a smash and grab in San Dimas, California.  An associate unknowingly opened a security door to a female waiting outside. Once the associate opened the door, five armed men entered the San Dimas Jewelry Mart. Within 2 and half minutes, the suspects smashed every showcase and took just about everything on display. The Associates were held on the floor but unharmed in the attack. (Source

Baltimore Louis Vuitton robbed of $35,050 in handbags.  Four men walked into the Louis Vuitton store in the Towson Town Center and began to grab handbags from the shelves. The three associates and a security guard were inside the store, 2 of them were pepper sprayed by the suspects. The suspects made a quick exit out of the store to a side mall entrance where they jumped into the awaiting get-a-way car. A total of 14 handbags were stolen totaling $35,050. (Source

Montana Sporting Goods Store Employee to pay $78,000 in restitution. 
Richard Young pled guilty to felony theft and was sentenced to 8 years (7 years suspended) for the theft of merchandise from his employer Bob Ward and Sons. Young was selling the stolen merchandise on the internet, making 25 online sales between May and October 2011 totaling over $15,000. One item sold by Young was sold for $1000 less than the retail price. (Source

Ultra Diamonds robbed late Sunday evening in Carlsbad, California. 
A single gunman entered the Ultra Diamonds store at closing time on Sunday evening taking an undetermined amount of jewelry and fleeing the store. The Ultra Store is located in the Carlsbad Premium Outlets. No reports of injuries. (Source

GameStop robbery in Connecticut ends in crash with two apprehended. 
Two suspects were apprehended inside a home following Police pursuit down I-95 into Bridgeport. Police had followed the suspects 90 minutes from the GameStop store in Stratford where the two held up associates at gunpoint at 5:39 pm. (Source

Arrest made in $25,000 robbery of a Pompano Beach AT&T store, two other suspects still at large.  Clinton Johnson is now charged with robbery with a firearm, kidnapping and violating his parole following his part in the $25,000 robbery of the AT&T store in Pompano Beach on November 20. The associate was tied up and pepper sprayed as the three men looted the store and the safe. (Source

Miami-Dade County Law Enforcement looking at two very similar Verizon store burglaries.  Friday morning at 5am a group of hooded men smashed out the front door glass from the Verizon store in Coral Gables stealing phones and tablets. A week prior a very similar incident occurred with a group of hooded suspects, but that time they used a truck to smash down the doors in North Miami Beach. (Source

Tucson police officer kills man linked to robbery spree of seven stores
A police official confirmed the man is the same person they say went on an armed robbery spree Thursday. In that case, police say the same man robbed seven stores and tried to rob two more over five hours across the city's east side and midtown area. (Source

Iran unveils finger amputating machine for use on thieves  Iran has unveiled its latest innovation in criminal punishment – a machine that cuts off the fingers of thieves. This warning, issued without explanation, may be an attempt by authorities to deter public protest ahead of June's general elections. Public execution, including death by stoning, and torture, including flogging and amputation, are routine. (Source

Last week's most popular news article --

Two J.C. Penney LP officers stabbed by shoplifting suspect in Hamilton Place, Chattanooga, Tenn.  Two security personnel at Hamilton Place Mall were stabbed Thursday night while trying to stop a man who was allegedly stealing some blue jeans at J.C. Penney. One of the officers was stabbed in the leg and the other in the chest. They were taken to a local hospital for treatment and the extent of their injuries is unknown. The suspect is described as a white male, 20–30 years old, wearing a red shirt. He fled the scene in a white car. Anyone with information on the identity or whereabouts of the suspect is asked to call the Chattanooga Police Department at 423-698-2525. (Source

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The National Food Service Security Council (NFSSC) is pleased to announce that Don M. Fox, CEO, Firehouse of America LLC, will serve as a keynote at its 34th Annual Conference, August 4-7, in Las Vegas. NFSSC is the leading trade association for loss prevention, risk management and security professionals in the QSR and chain restaurant industry.

“We are honored to be able to feature an industry leader and experienced operator like Don Fox,” said Jim Forlenza, Executive Director, NFSSC. “Mr. Fox follows in the great line of restaurant executives who have keynoted the annual meeting. NFSSC has a strong tradition of delivering quality, thought-provoking executive speakers and Mr. Fox will certainly add to that long list of executive leaders.”

“Don Fox is truly one of the industry’s influential and innovative leaders,” said James Brussow, Dave and Buster’s and NFSSC President. “His career is truly unique. We are excited to offer our members an opportunity to hear his views on the LP industry.”

As head of Firehouse of America, Mr. Fox leads the strategic, nationwide growth of Firehouse Subs. He also serves as its chief spokesperson, sits on various boards of influence in the restaurant community including recently being appointed to the National Restaurant Association Board of Directors, and is a respected speaker, commentator, author and blogger. Under his leadership, the brand has grown from 65 restaurants to more than 580 restaurants in 34 states and Puerto Rico, and is consistently recognized as one of the best franchises in the country.

He was named one of 10 Executives to Watch in 2011 by Nation’s Restaurant News (NRN), is one of NRN’s Golden Chain honorees, recognizing the “best in foodservice,” and was named Operator of the Year by NRN in 2011. Most recently, he was ranked No. 5 on’s 2012 Top 100 Movers & Shakers list. Mr. Fox gives back to the restaurant community through active participation on various boards of influence, most notably in his current role as chairman of the National Restaurant Association’s Fast Casual Industry Council.

NFSSC will host its 34th Annual Conference, August 4-7, 2013, at the M Resort Spa and Casino, in Las Vegas. In addition to the keynote presenters, the event features educational sessions and workshops, roundtables, exhibits, scheduled practitioner/vendor meetings, and a host of entertaining networking functions. Topics will range from social media and emerging technologies to analytics, audits and safety programs, including a mock active shooter session.

The education program will highlight speakers from the restaurant and food service industry, presenting real-world topics and best practices, offering a host of solutions and insights for everyday situations. NFSSC will be announcing other major industry speakers over the next several months.

For up to date speaker and conference information, or other event info, please visit, For more information about NFSSC membership or the annual conference, please contact Jim Forlenza, Executive Director,, or at 240-252-5542.



Axonify. Read how Pep Boys reduced their shrink by 55% by overhauling their LP awareness program. Download.


Family sentenced to prison for theft ring 
Two sisters and their husbands were sentenced to federal prison this week for their hand in an organized retail crime ring. The theft ring was busted through “Operation Cash Back,” a multi-agency investigation that began in September 2010. The men and women dealt in stolen over-the-counter medications and health and beauty products from 2006 to March 2011. They bought and then sold stolen merchandise, according to court documents. (Source

Counterfeit and retail theft gang busted in Sterling, IA. 
Sterling police have arrested three Quad-City residents on burglary and forgery charges after they are accused of trying to pass counterfeit money at the city’s Wal-Mart. The trio is alleged to have passed fake $20 at other stores in Sterling and two of them also had outstanding retail theft warrants on them as well. (Source

ID theft duo busted hitting Bloomingdales and Macy's at Willow Grove Mall in Pa.  Abdoul H. Barry, 29, of McKinley Street, Philadelphia; and Turquoise S. Morrison, 25, of North Sydenham Street, Philadelphia, were charged with forgery, using a stolen credit card, identity theft and related charges Jan. 4. (Source

Serial shoplifter busted for 8 incidents and $15k worth of stolen merchandise in Horry County, SC  Michael Steven Knarr, 41, was booked at the J Reuben Long Detention Center on 8 charges of shoplifting. Detectives believe the approximate value of the stolen merchandise to be $15,000. (Source

Two men arrested in check fraud, burglary and ORC, hitting Home Depot & other retailers  LOS ALAMITOS – Two men have been arrested on suspicion of making checks, using them to buy goods at home improvement stores then reselling the items for cash. David Arthur Larousse, 45, of Anaheim and Earl Leroy Gorman, 39, of Santa Ana, were arrested Thursday after Los Alamitos and Buena Park police detectives found equipment used to create fake checks during a search of their homes, police said. (Source


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Vendor Spotlight

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4-Alarm Wave Tags

4-Alarm technology is exclusive to WG. Known as the Wave Tags, no other company offers tags with 4 distinct alarm settings. Wave is simply the most secure hard tag in the entire industry, utilizing infrared (IR) technology. On top of the three alarm settings, Wave has an added layer of IR protection. Wave tags can ONLY be deactivated and detached with a specific Wave detacher which emits the unique IR signal allowing the tag to disarm and be removed. This neutralizes the thief who brings an unauthorized magnetic device to remove tags.

Contact our marketing department if you'd like further information on multi alarm tags.

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Thought Challenge 

Thought Challenge Review


Manager or Leader?

By AJ Crank
Asset Protection Manager
The Home Depot.

as published on August 14, 2012

Protecting the assets of whatever company you may work for isn't easy as we all know. Companies are always changing. And with change, comes struggles for many people. The ability to adapt to new processes, technology, and even roles can sometimes be difficult for many. As we take a step back and evaluate whether or not our current strategy to be the best is working, we sometimes find that we may not always have the right people on the bus as I'm sure many of you have heard before.

The question you have to ask yourself is this, am I in the right seat... or should I even be on this bus? We often ask ourselves these questions, especially when our mid-year or annual self-reviews roll around.

I have done my fair share of career soul searching. As a young professional, I stood my ground tall and proud with my approach as to how I managed my business. Becoming the product expert, the go to guy for policy and procedure, the enforcer of safety! But it hasn't been until most recently, when I made the decision to change companies, that being the product expert or the hammer isn't going to get me ANYWHERE.

Sitting in a class that I chose to attend for my self-development, I heard the term Executive Presence. What does your billboard say about you? As I sat there and pondered, I realized that if my billboard were an advertisement for a burger and fries, I wouldn't want to eat there. Perception is everything. When you are shopping with your family, do random people walk up to you and ask Do you work here? When you are walking your business with a group of associates or employees, do people know who is running the show? Can they tell who is directing the ship? Or who is leading the battle on this war we call shrink? Is that LEADER you?

Loss Prevention is all about managing metrics, numbers, stats, goals, shall I go on? We are a numbers driven profession. We get caught up in deep diving into previous year's numbers to see how much more money we can squeeze out of an area this year. How can I turn that tenth of a percent into a thousandth? Too often we become a MANAGER of numbers and metrics. To this I say. Let's stop trying to manage numbers. Instead, let's be the leader of our business.

Let us be the head coach of our team and develop our people. Develop our associates to the point where THEY are the product experts and know the ins and outs of policy and procedures. Give them the knowledge and feeling of self-worth. We as LPs only few, but when we can get a whole team behind us, not one person is smarter than that team. Taking the time to teach and train in the aisles goes a long way. The feeling of knowing that you have made an impact on someone's professional life is far more rewarding than pulling out that one or two basis point win during inventory. Showing folks the right way to do something and then taking the time to explain the WHY is a very powerful tool. We sometimes forget to add that one small crucial step. We can always circle around and manage the number, but it's not as easy to circle back around and try to mend that partnership with someone you had made a promise to or that one person you failed by not following back up with.

We are professionals. But are we leaders? Are people inspired by what you do and how you do it or are they inspired by the mystery around what they think you do?

Featured Job Alerts - Sponsored by Alpha High Theft Solutions

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Director of Safety & Security Columbus Zoo Columbus, OH Columbus Zoo
Director Loss Prevention CVS Caremark Lumberton, NJ CVS Caremark
Director of Loss Prevention Goodwill of Greater Washington Washington, DC Goodwill of Greater Washington
Mgr, Shrink Operations Corporate Hoffman Estates, IL Sears Holdings Corp.
Director, Loss Prevention REI Kent, WA REI
Global Director of LP Nike, Inc. Portland, OR Nike, Inc.
Director, Loss Prevention Lumber Liquidators Toano, VA Lumber Liquidators
Director, Security Major League Soccer New York, NY Major League Soccer
Director - Loss Prevention Vans Cypress, CA Vans
Mgr, Loss Prevention Office Depot Boca Raton, FL Office Depot
Corporate LP Manager Eddie Bauer Seattle, WA Eddie Bauer
Asset Protection Director Macy's Secaucus, NJ Macy's
Dir LP Systems & Tech. Sears Hoffman Estates, IL Sears Holdings Corp.
Dir of Loss Prevention Confidential Northern Midwest Downing & Downing
AP Specialist Winn-Dixie Columbia, SC Winn-Dixie

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Today's Daily Job Postings from the Net -
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Job Opening




Dept Mgr Store LP & Safety Lowe's Leominster, MA Lowe's
Dept Mgr Store LP & Safety Lowe's Thibodaux, LA Lowe's
Dept Mgr Store LP & Safety Lowe's Franklin, WI Lowe's
Market AP Mgr Walmart Sherman, TX Walmart
Market AP Mgr Walmart Harrisburg, PA Walmart
Market AP Mgr Walmart Ruston, LA Walmart
Asset Protection Mgr Walmart Kannapolis, NC Walmart
Regional AP Mgr Toys R Us Nashville, TN Toys R Us
District AP Mgr Dick's Sporting Goods Pembroke Pines, FL Dick's Sporting Goods
Regional LP Mgr CarMax Los Angeles, CA CarMax
Divisional AP Director Walmart Livonia, MI Walmart
Loss Prevention Mgr J. Crew Arden, NC J. Crew
District LP Mgr Sears Phoenix, AZ Sears Holdings Corp.
District LP Mgr Sears Buffalo, NY Sears Holdings Corp.
Loss Prevention Mgr Sears El Cajon, CA
Sears Holdings Corp.

On the Move: Home of the Industry's Original - Sponsored by Cival Demand Associates

Chad Greinke was named Sr. Regional Loss Prevention Manager for CVS Caremark.
Marc Venier was named Regional Loss Prevention Manager for CVS Caremark.
Eric Pidgeon, CFI was named Sr. Manager, Loss Prevention & Safety for Tween Brands.

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Great Leadership is All About One Thing (Hint: Not You)  Don't get me wrong: I'm all in favor of being the best you can be. I just think there's a lot to be learned from other people, instead of investing all your love and attention on yourself. Don't be all "me, me, me." What about everyone else? (Holy smoke)

How to Develope Strong Time-Management Habits, Even if You've Failed in the Past The true reason smart, creative, and motivated people spend time on low-value busywork at the expense of the big-picture stuff. What are you thinking? Why does it happen and only you can do it? And how can you get yourself back to your sweet spot? (It's just like dieting)

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10 Traits of Super-Achievers - Boiled Down to 2   "Most of us are fascinated by people who do really well in life; those who break records, become world famous, are the very best at what they do, invent whole new ways of operating. How are they different from us? (Their secrets)

How to Get People to Agree With You   I know someone who really cares about being right. Now, in fairness, I haven't had much interaction with this person over the past five years or so, but when I knew him, his main focus in most conversations was the convince the other person that he was right. (Part of his vocab)

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At the end of most interviews candidates are given the opportunity to ask questions. Surprisingly enough most candidates are unprepared for that question itself. So take the time in your preparation to develop few well thought out questions that reflect your knowledge of the company, their future plans, and how you fit within them. Certainly your questions should also focus around the variables that increase the success of the specific position you're applying for and not deal with the benefits, salary, or work schedule, travel requirements, or expenses. As these questions will turn off an interviewer and are premature. Your questions should be a reflection of the type of executive you are and will be if they hire you and therefore should be designed to show how you'll be successful and valuable for their organization.

Just a Thought,

Gus Downing

Gus Downing

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