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 2/14/17 Subscribe Free LP, AP & IT Security's #1 News Source d-ddaily.net

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Jewelers' Security Alliance's 39th Annual Security Seminar and Expo
March 7-9

ISC West
April 6-8

NRF Protect 2017
June 26-28

Twin Cities ORC Association Annual Conference & Training
Aug. 15-16

Carolinas ORC Alliance 2nd Annual Conference
Sept. 21

ASIS International
63rd Annual Seminar

Sept. 25-28

See More Events

NYPD Commissioner
James O'Neill addresses
the Retail Loss Prevention community

Full live shoot coming soon!

2016 report coming in the Daily.


2016 Senior LP/AP Jobs Report

2016 Internet Postings Jobs Report


Will England named Vice President of Asset Protection
for Weis Markets

Will was previously the Director of Asset Protection & Safety for Southeastern Grocers since 2015. He's held various asset protection and operations positions since 2000 when he started as an Asset Protection Associate for Sears Holdings Corporation. From there, he moved up to become an Asset Protection Manager for the retailer, and an Assistant Store Manager of Operations. He was also a District AP Specialist for Winn-Dixie Stores, and a Senior Manager of Region Asset Protection for Southeastern Grocers. Will earned his Bachelors Degree and Masters Degree from University of Alabama. Congratulations Will!

Macy's AP Team Announces Promotions

Chris DeSantis,CFI formerly the Director of Central Investigation and ORC, promoted to Vice President of Asset Protection for the Herald Square district.
Congratulations Chris!

Antonio Harris, formerly District Director of Asset Protection for the Los Angeles Central district, promoted to Regional Director of Investigations for the Southwest region. Congratulations Antonio!

Nicole Thorne, formerly the District Manager of Investigations for the Long Island district, named the AP Business Intelligence Analyst for Macy's. Congratulations Nicole!

Janet Rodriguez, formerly District Training Manager, named Organized Retail Crime Analyst for Macy's. Congratulations Janet!

Tim Huff, formerly District Director of Asset Protection for the Philadelphia district, named the Director of National Events for Macy's AP. Congratulations Tim!

Brian Goddard, formerly an Asset Protection Manager, named the Manager of AP Innovation and Implementation for Macy's. Congratulations Brian!

Rui Rodrigues named Senior Director of Operations
for ASAP Secured Inc.

Rui was previously the National Director of Loss Prevention for Staples in Canada for over five years. He has also held other loss prevention leadership roles for Canadian retailers such as Best Buy Canada as Senior National Manager - Loss Prevention, District Loss Prevention Manager for Future Shop, Regional Coordinator for Shoppers Drug Mart and National Loss Prevention Manager for ICI Canada Inc. Rui earned his Bachelor of Arts degree in Crime and Deviance from the University of Toronto Mississauga. Congratulations Rui!

Jonathan "Jay" Morales named Regional Security Manager for McDonald's
The McDonald's Security Team welcomes Jonathan "Jay" Morales as Regional Security Manager, primarily responsible for supporting the Atlanta and Florida Regions. Jay joined the team in December and has proven to be a quick learner, results-driven, and a customer-orientated loss prevention and security professional. Jay recently concluded his initial U.S. Security onboarding and training program and has already developed strategic partnerships within the Atlanta and Florida regions, McOpCo, local Law Enforcement, as well as other QSR industry peers. Jay previously worked at Gap, Inc. where he served as a Market Loss Prevention Manager for approximately three years. Jay has also worked in a regional capacity for companies such as Publix and Ross Stores. Congratulations Jay!

Jason Smith CFI, CPP named Corporate Retail Operations Manager - Loss Prevention, Risk Management, and Store Operations for Hallmark Cards

Jason had previously held the position on Field Operations Manager before taking over his new role. Jason has been with Hallmark since 2008 and had held various field and regional loss prevention positions. Jason held previous loss prevention roles for Home Depot and Best Buy. Jason earned his Bachelors of Arts in Criminal Justice from Saint Louis University and Masters in Business from Webster University. Jason is a combat veteran of the US Army Military Police. Congratulations Jason!

Matthew Jones named Business Development Manager for Sapphire
Risk Advisory Group

Sapphire Risk Advisory Group welcomes Matthew Jones to the team. Matthew has been in the retail security and safety field for over 10 years working for The Home Depot, J.C. Penney, CVS Pharmacy, and Kohl's. He comes to us with training from the United States Army, and the Lamar Institute of Technology Police Academy. He received a Texas Commission on Law Enforcement Officer Standards and Education to be a certified Peace Officer and is Interview and Interrogation Certified by Wicklander-Zulawski.

Matthew will be working with Sapphire Risk Advisory Group, Managing Partner Tony Gallo in Business Development for Sapphire, building new opportunities for the company as it continues to grow in new business markets! Congratulations Matthew!

Retail CEOs meet with Trump, call meeting 'productive'
President Trump on Wednesday met with a group of executives from big-name retailers such as Target and Best Buy, a conversation in which the industry planned to make the case that they believe a Republican plan for tax reform would be detrimental to their businesses - and to the wider economy.

Major retailers have come out swinging against a provision of the tax proposal known as border adjustment, which effectively creates a new tax on imports. Given that goods such as apparel and electronics are largely made overseas, the stores fear their tax bills will soar so high that they will be forced to hike the prices that shoppers see on store shelves.

In opening remarks at the meeting, Trump told the executives "my administration remains very focused on the issues that will encourage economic growth," and he went on to talk about his plans to slash regulations and overhaul the tax code. And he praised the retail business as "one of the great job producers" in the U.S. economy. 

The border adjustment tax has created fault lines in corporate America: Oil refiners, for example have joined retailers in opposing the plan. But a coalition of exporters has thrown their support behind the plan. The American Made Coalition, which includes the likes of GE and Boeing, says the tax plan would level the playing field for them and other American exports.

It is not clear whether Trump supports the border adjustment idea that congressional Republicans have put forward.

Congressional Republicans have included border adjustment in their tax plan as a way to generate more than $1 trillion in revenue for the federal government.

The executives who attended the Wednesday meeting at the White House include Brian Cornell of Target; Marvin Ellison of J.C. Penney; Art Peck of Gap; Hubert Joly of Best Buy; Bill Rhodes of AutoZone; Gregory Sandfort of Tractor Supply Co.; Jill Soltau of Jo-Ann Stores; and Stefano Pessina of Walgreens Boots Alliance, the parent company of drugstore chain Walgreens.

Upon leaving the White House, Rhodes said the group had a "positive and productive" conversation with the president, "We look forward to working with the President and his Administration on the issues of importance for our industry, our employees and American working families, who by and large are our customers," but he did not say what was discussed. washingtonpost.com businessinsider.com

RILA Statement on White House Meeting with Retail CEOs

People are threatening to boycott Wegmans for selling Eric Trump's wine
A local chapter of the National Organization for Women is backing the effort to pressure Wegmans to ditch products from Trump Winery, the Washington Post reported. More than 300 members of the group met over the weekend to make plans as to how to convince the grocery chain to ditch the brand.  businessinsider.com

Fear Factor: Rating Retail Risk
Just what should be keeping retail ceo's up at night

From too many stores and too little political certainty to warp-speed corporate evolution and the consumer's ability to spend, the landscape is more than shifting. Retail is in midst of an evolutionary upheaval that's more dramatic and far reaching than perhaps anything the modern industry has ever seen.

And the pace is only accelerating, leaving chief executive officers panting for breath and struggling to hold on to their jobs as they hope their strategies lead their companies through the chaos and to a better place - although no one's quite sure just what that retail paradise might look like. Rating the Risks

Brick-and-Mortar Concentration - Risk Factor: 6.5

Retailers trying to find their way in a digital world are still seen by many as too grounded in bricks-and-mortar.

"Everyone is going to be tightening up their belts on real estate," Singer said. "It will be a massive flight to quality, so if you own good real estate - the best malls, 'the super zips,' as they're called, or the best cities - people are going to pay up for that because of the omnichannel opportunity" to make use of both clicks-and-bricks.

It's a dynamic that has many stores struggling to justify their existence, although some are starting to sense a change in the tide.

Besides exceptions, such as the struggling Sears Holdings Corp. and secondary malls, Low predicted, "Brick-and-mortar is going to have its day again."

Restructuring Risk - Risk Factor: 6.5

Retailers are - or should be - on the move, making all manner of changes in their businesses to keep up with consumers and competitors alike.

"The greatest risk for retailers is their ability to adapt to an omnichannel business model," said David Silverman, a debt analyst at Fitch Ratings.

While the online business is more expensive, given shipping costs and returns, it's an important complement to physical stores.

"Those that are able to accomplish it well, while some sacrifice to operating margin is expected, can continue to perform relatively well and thrive." "Those that are unable to make these significant changes to their business model, their operating models probably are the most risky."

Karabus argued that many retailers have spent significantly on infrastructure to build an e-commerce business to only cannibalize their store business and make less money doing it.

"You're lucky enough if you cannibalized yourself as opposed to Amazon cannibalizing you."

Change is unavoidable.

Trump-related Uncertainty - Risk Factor: 5.1

President Trump is something of the X factor in retail risk.

Whether it be a border tax, a trade war with China or the fallout of an early-morning tweet - is such an asymmetrical risk that some discount it as entirely uncontrollable while others see imminent danger. Many assume that any policy shifts will impact retailers more or less evenly.

"I don't think Trump-related uncertainty right now is causing people to clamp down and not spend."

Consumer Spending - Risk Factor: 3.3

Of all the things retailers have to fret over, the consumer's actual ability to spend is not one of them.

While there are plenty of people who have been left behind by globalization and technological change - as the tumultuous election bore out - the consumer overall is in pretty good shape.

In an uncertain world, he pointed to at least one aspect of the retail landscape that's for sure: "You'll see much more heightened focus on the consumer experience. wwd.com

Andrew Puzder, CEO CKE Restaurants, expected to withdraw from labor secretary nomination

Retail Zombies Haunt Industry
More retailers are teetering on the edge of bankruptcy than at any point since the recession

The roster of the living dead is mostly made up of household names, including publicly held companies Sears Holdings, Fairway Group Holdings and Bon-Ton Stores, and private-equity-owned David's Bridal, TOMS Shoes, True Religion Apparel, Nine West Holdings, Payless ShoeSource, Gymboree, Claire's Stores and J. Crew parent Chinos Intermediate Holdings.

American Apparel, Limited Stores, Wet Seal and Sports Authority so far. wsj.com

Retail Sales in U.S. Climb More Than Forecast in Broad Advance
The 0.4 percent advance in January followed a 1 percent gain in the prior month that was larger than previously reported, a Commerce Department report showed Wednesday.

Household purchases, which account for about 70 percent of the economy, are projected to drive growth while rising business optimism also suggests a pickup in investment.

"We will see decent retail sales in coming months," Ryan Sweet, a senior economist at Moody's Analytics Inc. in West Chester, Pennsylvania, said before the report. "The job market is tight. The fundamentals continue to be very supportive. The story for 2017 will again be one of the consumer driving the economy."

Ten of 13 major categories showed a pickup in the value of sales last month, led by merchants of electronics and appliances, sporting goods and clothing, according to the report.

Retail sales excluding automobiles and gasoline service stations increased 0.7 percent, exceeding projections and the biggest gain since April.

Purchases of electronics and appliances advanced 1.6 percent in January, the most since June 2015. Purchases of sporting goods climbed 1.8 percent, the biggest advance since July 2015. Clothing retailers had a 1 percent increase in receipts, the most since February of last year. bloomberg.com

We have a Ripple Effect
With Weis filling their VPAP job we have an opening at Southeastern Gorcer's posted today - see below.

Director, AP Operations posted for Southeastern Grocers, Jacksonville, FL
Oversees the AP field team and is responsible for the protection of company assets. This leader will develop, execute and monitor retail programs designed to minimize inventory shrink, workers' compensation and general liability claims, bad checks and cash losses.

Southeastern Grocers LLC, parent company and home of BI-LO, Harveys and Winn-Dixie grocery stores, is the fifth-largest conventional supermarket chain in the U.S. and the second-largest conventional supermarket in the southeast based on store count.

The company employs nearly 66,000 associates who serve customers in 756​ grocery stores, 145 liquor stores and 504 in-store pharmacies throughout the seven southeastern states of Alabama, Florida, Georgia, Louisiana, Mississippi, North Carolina, and South Carolina. segrocers.com

Reporting to Dan Faketty, Vice President Asset Protection, and Chairperson for the National Retail Federation LP Council.  segrocers.com

Director Corporate Security posted for Loblaw Companies, Brampton, Ontario, Canada - Canada's biggest retailer
Reporting directly to the Senior Vice President, Loss Prevention & Risk Management, the Director of Corporate Security will work in a dynamic fast paced environment and will be responsible for leading all "corporate" security functions which include but are not limited to: corporate internal investigations of both a criminal and code of conduct nature; physical security of all Regional support centers and the Home Office located in Brampton, ON; manage third party security providers. linkedin.com

Canada's food and pharmacy leader, Shoppers Drug Mart and Loblaw Cos banners., with a network of corporate and independently- operated stores in communities across the country, and employing close to 200,000 Canadians. loblaw.ca
Now Here is a Cool Job
Director, Investigations and Security Services posted for the NFL, NY, NY

The Director of Investigative and Security Services will be responsible for managing investigations, special event and game day security, as well as game integrity and fan conduct programs within an assigned geographical area. The director will also be responsible for managing relationships with contract security representatives covering specific geographic regions of the country. The Director will serve as the operational manager for all matters relating to the implementation and compliance with the NFL Security Departments policies covering; physical security/Safety Act Compliance, investigations, and special event planning and management within an assigned region. BA degree required and advanced degree preferred.
Sr. VP Security for the NFL Cathy Lanier, former DC Police Chief to speak at upcoming NRF Protect  adp.com

Amazon to open bookstore in Bay Area - 4th store on West Coast

Walmart acquires specialty outdoor retailer Moosejaw

Lidl: First 20 U.S. gorcery stores to open this summer

BJ's Wholesale reportedly prepping for sale or IPO

Hastings Entertainment Ch. 11 Liquidation Plan Confirmed by Judge

Nasty Gal to Lay off Employees, Close Stores

Colorado Releases First-of-Its-Kind Guide to Cannabis Worker Rights, Safety

All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality

Report: Cyber-attacks cost companies more than revenue
Companies that suffer a data breach are subject to customer, opportunity and revenue losses well exceeding 20%.

This was according to the "2017 Annual Cybersecurity Report (ACR)," from Cisco.

More than 50% of organizations faced public scrutiny after suffering a security breach. Operations and finance systems were the most affected, followed by brand reputation and customer retention. For organizations that experienced an attack, 22% lost customers - 40% of them lost more than 20% of their customer base. 

Twenty-nine percent lost revenue, with 38% of that group losing more than 20% of revenue. Another 23% of breached organizations lost business opportunities, with 42% of them losing more than 20% of potential business.

And not all attacks are "highly complex." Criminals are leading a resurgence of "classic" attack vectors, such as adware and email spam, the latter at levels not seen since 2010. For example, spam accounts for nearly two-thirds (65%) of email with 8% to 10% cited as malicious. Global spam volume is rising, often spread by large and thriving botnets, the report said. chainstoreage.com
Why Identity Has Become A Top Concern For CSOs
Seven of the world's top security leaders share their fears and challenges around the critical new role of identity in the fight against cyber adversaries.

Ubiquitous mobility and cloud-based computing are a double-edged sword. While they have transformed the way companies do business, the myriad benefits they provide are being undermined by the lack of security and the regard for risks surrounding identity. One of the reasons for this state of affairs may be that identity is still under the purview of CIOs, not CSOs.

Best practices of some of industry's leading security practitioners in my first book, Borderless Behavior Analytics.

A Proactive Approach Is Lacking most security leaders are not attacking the evolving security landscape through proactive planning and change management. Instead, they are stuck in a reactive mode.

Identity as an Attack Surface Data no longer resides behind firewalls; that singular control point of protection is gone. Instead, there is a much more complex, hybrid IT security challenge of on-premises environments being connected to multiple cloud applications and multiple mobile devices. 

What Keeps CSOs Up at Night

The security impact and challenges imposed by cloud and mobility on protecting hybrid, land, and sea operational environments.

Account compromise and misuse, insider threats, and how to implement a "resilient defense" model that makes it difficult for attackers to exfiltrate data once an environment has been compromised.

The fact that existing security defenses were built to protect an enterprise architecture that no longer exists, and where the industry needs to go with machine learning and context from big data.

The need for a new approach that places identity and access at the core of security to protect digital and physical assets

Understanding the levers behind security innovation and why defenses advance in such small increments
How to apply machine learning to behavior analytics across a variety of use cases.

Uncovering the limitations of human processing, and developing technology alternatives for finding and responding to risks and unknown threats.

Hopefully, putting all these insights in one place and sharing them with the industry will help spur greater awareness, dialogue and innovation around the role of identity in cybersecurity.
Are companies doing enough on the IoT security front?
A December 2016 study by the Institute for Critical Infrastructure Technology (ICIT) - a cyber security think tank that acts as a conduit between private sector companies and U.S. federal agencies, points out how vulnerable enterprises are to attacks such as distributed denial of service (DDoS) via IoT.

Cyber criminals are expanding their control over vulnerable IoT devices, which can be used in DDoS-for-Hire services for an array of layered attack methods, the report says.

Security remains a concern, with half of the respondents citing it as the top impediment to IoT deployments.

"In IoT environments where devices, people and applications are interconnected, the attack surface or attack vector is potentially limitless," DiDio says. "Threats are everywhere. This is a situation where organizations and their IT departments are well served by being a bit paranoid rather than being lax."

Every IoT application, process and device is vulnerable, DiDio says. "Even the most stringent security mechanisms and measures can be undone by a single careless user who fails to follow the rules and implement security" on various devices, she says.

"The use of IoT devices is going to expand rapidly, and without adequate security we have the potential to introduce unknown dangers into our homes, workplaces and communities."

While much of the focus is on protecting the network perimeter because it's the so-called first line of defense, organizations can't ignore key applications and servers located in the data center. "Another all too common security mistake organizations and IT departments sometimes make is the failure to physically secure devices," DiDio says.

"Having an inventory of your devices is a fundamental part of asset management."

"We've also developed a policy that requires a review and approval process for new types of devices that will be attached to the network.

"Organizations can mitigate and decrease the risk to an acceptable level by being proactive."

Conducting vulnerability testing to find out where the weak points are in the network and work to shut them down. csoonline.com

Grant Lecky named a winner at 2017 Cybersecurity Excellence Awards
On Feb. 7, Grant Lecky, co-founder of the Security Partners' Forum was named as one of the winners of the 2017 Cybersecurity Excellence Awards (Cybersecurity Professional of the Year - North America).

The annual Cybersecurity Excellence Awards honour individuals and companies that demonstrate innovation, excellence and leadership in information security across over 50 product, company and professional award categories.  canadiansecuritymag.com

Trump's Border Tax Plans Could Spark Canadian Trade War
The Canadian government threatened Wednesday to respond in kind if the Trump administration introduces new taxes on cross-border trade between the two countries. Canada's Foreign Affairs Minister Chrystia Freeland told reporters that she had advised U.S. politicians that any new tariffs on exports will be strongly opposed, according to multiple media reports. law360.com

Why More Retailers Have Announced Store Closings and Bankruptcies in Canada in 2017
Since the beginning of 2017, a number of retailers have announced that they were closing stores in Canada. One of the primary causes of this situation is the polarization of retail in Canada (where "middle" retailers are being squeezed while low and high-end retailers continue to expand).

There will be more announcements to come as a number of retailers continue to struggle, which will put additional pressure on retail landlords to replace the space to be vacated as retailers close stores, especially in 'non-prime' malls.

The six factors:

1. The rate of the shift from physical stores to online. 2. The transfer of market share to the 'value sector', resulting in increased market share transferring from traditional mid-tier retailers to discounters. 3. The rapid growth of the 'extreme-value sector. 4. The massive growth of Amazon. 5. Increased consumption of music and related media in digital form. 6. The loss of market share for incumbents. retail-insider.com

Food Fraud on the Rise
More Whistleblowers Reporting

Sylvain Charlebois, a professor of food distribution at Dalhousie University, says complaints about food fraud are spiking in Canada, with more incidences of "whistleblowers" reporting mislabelled products and other food-related deception to the Canadian Food Inspection Agency.

"We don't know for sure how big the problem is, but there is a problem out there," Charlebois told CTV's Your Morning on Wednesday.

Food fraud is essentially a public health hazard, particularly when it comes to allergies and food intolerances. The rise of food counterfeiting is partially linked to the increase in global trade and an increase in food prices around the world.

Charlebois says it's not just Ottawa that's cracking down. "Provinces are also looking into this, particularly Ontario and B.C., they've actually set up a council to look into the matter with industry," he said. ctvnews.ca

Poll results: Is your store dealing with shopping cart abandonment issues?
The city of Kitchener, Ont. made news this past September when a municipal politician introduced a motion calling on city staff to find a solution to a large number of abandoned shopping carts littering the streets. Guelph, Mississauga and Ottawa are among the other cities in Ontario that have enacted bylaws that impose fines on retailers for carts that are picked up and impounded by city employees. But, are abandoned carts as big of an issue for grocers as it seems? We asked our readers at CanadianGrocer.com:

Are abandoned carts a big issue at your store?

33% Carts go missing every so often, but it's par for the course.
27% They're the thorn in my side. It seems like there's constantly a cart gone rogue.
24% Not at all. If a cart's not in a corral, it's with a shopper.
16% Issue enough that I have staff keep an eye out for them in the parking lot. canadiangrocer.com

Low-risk, high-reward cargo theft major problem in Canada
Cargo theft doubled from 2015 to 2016

According to the Insurance Bureau of Canada, there was $42.3 million worth of stolen property in 2016 that was reported to their offices. These thefts cost the Canadian economy $5 billion each year.

With food thefts, the Bureau says no one has ever determined where exactly the stolen goods go. Value of the stolen foods often depreciates over time and there's a major public safety concern over the resale of the items.

In 2015, there were 836 cargo thefts in Canada. The number more than doubled the following year, with 1,670 reports in 2016. Most of those were in Ontario. The value of the recovered stolen goods has increased from $2.7 million in 2014, to just over $25 million in 2016.

See two recent cargo theft cases in below's Canada's ORC & Retail Crime section.

To catch a thief: Metro Vancouver stores reveal how they catch shoplifters
Major retailers hit hard by the crime are fighting back using technology and techniques to catch thieves in the act.

Stephen O'Keefe, a theft prevention consultant with the Retail Council of Canada, says some camera systems are so savvy they can spot items missing from shelves and reveal who was the last person in the area.

Some systems are able to track so-called "wardrobe shoppers," those who buy items of clothing, wear them and return them the next day.

London Drugs has its own crime department, a loss prevention army of almost 100 people. While staff members monitor video feeds from back offices, some stores also use security guards posing as customers to keep an eye out on the floor. But even with measures in place at most stores to combat the shoplifting problem, Canadian retailers estimate that 13 million thefts go undetected each year. ctvnews.ca

Walmart to expand home grocery delivery pilot program in Toronto

E-commerce fuels a warehouse boom in Canada

Tim Hortons parent seeking to buy Popeyes

Toronto, ON: 15-year-old boy shot down in mall parking lot
A 15-year-old boy can be seen running for his life in newly released video of a brazen daylight shooting in a mall parking lot earlier this week.

The teen was walking between cars at Yorkgate Mall on Monday when a gunman exited a newer-model, dark-red, four-door car and began chasing and firing at the boy.

The teen was hit by a bullet and fell, but he quickly got up and ran towards the mall while the gunman got back into the vehicle. The victim was taken to hospital with life-threatening injuries. canoe.com

Mississauga, ON: $50K worth of milk stolen
Peel police are investigating after a trailer containing about $50,000 worth of milk was stolen in Mississauga on Thursday. Around 6 a.m., the refrigerated trailer and hitch of a transport truck was taken from a parking lot.

According to the Insurance Bureau of Canada (IBC), cargo theft costs the Canadian economy $5 billion each year and often goes unreported. The IBC said organized crime syndicates steal the trucks or trailers, offload the cargo, parcel it and sell it for a quick profit, often before the crime is reported. 680news.com

Kelowna, BC: Thief makes off with thousands of dollars of human hair
A thief made off with thousands of dollars of real human hair in the early hours of Saturday morning. Larry Wright and his wife received a notification from their alarm company at 4 a.m. that their store, D'Vontay Hair Extensions & Wigs, had been broken into. Police responded to the store but the thief was in the store for less than two minutes before taking off with the $30 cash in the till and a large bag full of expensive wigs and hair extensions worth $200 a piece. castanet.net

Sylvan Lake, AB: RCMP seize counterfeit money in bust, discover counterfeiting operation
Police said a Tuesday search of a home in Sylvan Lake's Ryders Ridge neighbourhood turned up a restricted weapon, numerous printers, counterfeit Canadian and U.S.currency, as well as other materials commonly used in counterfeiting. reddeeradvocate.com

Caught on camera: credit card fraud suspects in Langley

Ottawa: Man robs teens, uses stolen credit card at convenience store

Marijuana dispensary still planning to open in Prince George despite closure by RCMP

Robberies and Burglaries

Avondale Stores - Hamitlon, ON - Robbery
C Shop - Halifax, NS - Robbery
Chevy Bait - Timmins, ON - Robbery
D'Vontay Hair Extensions & Wigs - Kelowna, BC - Burglary
David's Bridal - Hamilton, ON - Armed Robbery
Dollar Tree - Vernon, BC - Armed Robbery
Express 24 - Red Deer, AB - Armed Robbery
Mac's - Timmins, ON - Robbery
Pet Valu - Hamilton, ON - Robbery
Shell - Halixax, NS - Robbery
Undisclosed convenience store - Windsor, ON - Robbery

Undisclosed convenience store - Windsor, ON - Armed Robbery
Undisclosed pharmacy - London, ON - Armed Robbery


Infographic: What is the true cost of lost carts?

Some staggering stats about the trust cost of lost carts you may not realize:

● It takes the average supermarket $6,250 in sales to generate enough profit to replace a $125 shopping cart

● A 250-store chain spends the profits from over $1.5 million in sales to replace just one cart per store per year

● Some stores lose up to 50 carts per week (source: NY Times)

● Shoppers using carts purchase 18% more items (source: Wall Street Journal)

Download the newest Infographic here to discover more useful information regarding this persistent problem that plagues all types of retail.


Thank you to our 2017 NYC sponsors!


The D&D Daily's
2017 Leadership Award

Mark Stinde
VP of Asset Protection, 7-Eleven

The D&D Daily's Leadership Award recognizes outstanding leaders in the retail loss prevention industry that epitomize what all good leaders should stand for and should be like. This annual recognition, in its fifth year, continues to identify those leaders who have made a difference in the industry, with their retailers and more importantly with the people they lead.

View our 2017 event recap here.

Full episode release schedule coming soon!

Solution Providers: Have a video or commercial you want to publish? Contact us

How To Reduce Chargebacks Without Killing Online Sales
Card-not-present (CNP) merchants are a lot like tight-rope walkers. Between the influx of fraud (both counterfeit fraud and "friendly fraud" chargebacks), most merchants have a hard time finding a balance in fraud prevention that allows them to effectively combat bad actors without turning away good sales. As online fraud continues to rise (Aite Group predicts CNP fraud in the U.S. will reach $7.2 billion by 2020), the tightrope is getting, well, looser.

When merchants experience an increase in fraud and chargebacks, the knee-jerk reaction is to tighten internal fraud controls and add additional layers of fraud tools from third-party vendors. Unfortunately, this leads to overly strict fraud filters, redundancies in fraud tools, and ultimately an increase in cost per transaction and a decrease in sales.

So what resolution are merchants left with?

Get To Know Your Chargebacks And Pivot Accordingly

Review Customer Service Protocol And Implement Best Practices

Review And Balance Authorization Controls

Tweak And Rebalance Fraud Controls That May Be Outdated Or Ineffective forbes.com

Nonstore sales drive the bulk of retail sales growth in January
Nonstore sales reached $49.2 billion in January, a 12.0% jump compared with last year. The retail industry as a whole also did well during the period, but it looks like the bulk of the growth in retail is being driven by e-commerce.

Sales in physical stores grew roughly 2.5%-to $239.19 billion from $233.46 billion-in January, a growth rate that pales in comparison to the 12.0% jump in nonstore sales. internetretailer.com

Wal-Mart coordinating e-commerce, brick-and-mortar supply operations

US mobile sales grow 45% in Q4

Chattanooga, TN: Over $100,000 of merchandise scammed from 50 Walmart's in Tennessee
A man who has allegedly scammed more than $100,000 of merchandise from 50 Wal-Mart locations in Tennessee was caught in the act in Lookout Valley on Monday. William Tweedell, 26, was arrested after loss prevention employees told officers the man attempted a purchase with a fraudulent credit card. Employees said Tweedell was known to them as he had been using fraudulent credit cards over the last several months to amass his small fortune. He attempted purchases at another area Walmart, but that transaction was declined. This time he did finish the purchase of several iPads and gift cards for a total of $6,351.29 but as he was leaving the store an officer stopped and detained him. A search of the man yielded several Wal-Mart gift cards, a fake Illinois ID, as well as a forged credit card. Tweedell also gave the fake name to Police. The officer found several more cards in the glove box with Tweedell's and the woman's names on them including a handgun carry permit with the defendant's real name and picture on it. timesfreepress.com

Fort Mill, SC: Serial Walgreens Robbers caught on camera: 30 stores across the Southeast
Serial Walgreens robbers are on the run after hitting a location in Fort Mill, and it was all caught on camera. Around 3:30 AM Monday three people shattered the pharmacy drive-up window. Two crawled inside while a third stood watch and continued to break the window. In all, they stole handfuls of prescriptions, mostly painkillers. Police say the thieves took a garbage bag full of Adderall, oxycodone, and Vicodin. Police believe these same drug thieves hit a Walgreens in Columbia just a few hours prior to this robbery. In fact, a Walgreens corporate investigator says these same suspects may also be responsible for break-ins at 30 other stores across the southeast in the past few months alone. wcnc.com

Helena, MT: Man accused of stealing 50 knives from Montana Outdoor Sports
A 19-year-old Helena man is accused of stealing about 50 knives and other goods from a local store. Joshua Gretsch was arrested Monday night on felony charge of burglary. Police say Gretsch and another man broke into Montana Outdoor Sports on Feb. 11. Surveillance footage showed the two men steal the knives, backpacks and ammunition. On Monday, a police officer recognized Gretsch in photos taken from the footage. That same day, a woman pawned some of the stolen knives at a local shop. Gretsch also faces a probation violation and an additional felony burglary charge in a Burglary of a C- store where he is accused of stealing a large amount of cigarettes. helenair.com

Portland, OR: Women arrested after traffic stop reveals drugs, stolen merchandise from Fred Meyer and Walmart
Scapposse Police Officer Joel Dale observed a suspicious-looking vehicle in the Fred Meyer store parking lot in at 11 p.m. Saturday, Feb. 4. Officer Dale conducted a traffic stop, the car's driver, Angel Graham was driving without a valid driver's license or insurance on the car. Police found methamphetamine, heroin and drug paraphernalia including syringes loaded with heroin in Graham's car. Dale also cataloged stolen clothing, food items, electronics, and cosmetics from Walmart and Fred Meyer. One of Graham's two passengers, Clarice Marie Rios, had a statewide felony warrant for her arrest from the Oregon State Parole Board. pamplinmedia.com

Palm Beach, FL: Police arrest two in theft of $2,000 Louis Vuitton handbag

Franklin, TN: Serial Shoplifter Surrenders to Police; convicted felon wanted for thefts at multiple Target stores

Key West, FL: Janitor arrested in $800 Jewelry theft at Navy Exchange

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Shootings & Deaths

San Antonio, TX: Multiple suspects on the run in connection
to North Star Mall incident

New details are being released on the manhunt for a wanted suspect that caused fear and panic at North Star Mall. Multiple law enforcement agencies swarmed the area near the mall Tuesday afternoon as authorities spent several hours searching for a suspect accused of shooting a mail carrier. The suspect is believed to have driven to the parking garage near the mall. Sources say authorities are looking for two men and a woman and that the U.S. Postal Service is investigating the incident in connection to a mail theft from over the weekend. foxsanantonio.com

UPDATE: Three suspects arrested in shooting of postal worker

Newman, GA: 2-Year-Old Fires Mom's Gun, Injuring Sister At Chinese Buffet
A 2-year-old boy accidentally injured his sister Sunday after firing his mother's handgun while the family ate together in a restaurant. Police were called to Number One China Buffet. They found an 11-year-old girl who had reportedly been shot in the right thigh. At the hospital, staff determined that she had actually been struck by a machine screw, not a projectile from a firearm .Investigators were able to confirm that the screw came from the bottom of a holster, which contained a 9 mm semi-automatic handgun. They say the victim's 2-year-old brother found the handgun inside his mother's purse, which was sitting in a booth. patch.com

Chemung County, NY: Claims blame Sheriff's office for injuries in Shoplifter/ Carjacking pursuit
Two women hurt in a fatal car crash on Route 352 in November are blaming the Chemung County Sheriff for their injuries, saying the preceding police pursuit was careless and reckless. Dianne B. Box and Maureen A. LoPresto, claim they sustained "permanent effects and permanent disfigurement" from a "recklessly" and "negligently" conducted police pursuit that started in Horseheads on Nov. 2. Box was driving with LoPresto as a passenger when she was hit head on by a vehicle driven by Adam M. VanCise, (suspected shoplifter/ carjacker) He was pronounced dead on scene. VanCise tried to leave the Wal-Mart in Horseheads with a cartful of merchandise. As security approached, Adam left the items and fled. He made his way to the JoAnn Fabric parking lot, where he took keys from a woman who had just gotten out of her car and drove off. Two sheriff's units gave chase. stargazette.com

UPDATE: Outagamie County, WI: Man pleads Not Guilty to Terrorism charge from last December's Fox River Mall evacuation
Christopher Hawkins is charged with making terroristic threats and disorderly conduct. Prosecutors say he made threats about shootings at the mall and an Appleton hotel after a fight with his girlfriend. Family members called police on December 27 saying Hawkins was sitting in the parking lot of the mall with a gun and told family he would start shooting. The mall was evacuated, but police didn't find Hawkins. He was arrested the next day in the Minneapolis area with help from the FBI. wbay.com

Robberies & Thefts

Oscoda, MI: Rite Aid reports the theft of $1,200 in merchandise;
41 totes of product stolen from shipment

Police responded to a larceny complaint on Monday morning at Rite Aid. An OTPD officer met with the store manager, who advised that, when the business receives a shipment from its distribution center, a portion of the shipments are contained in blue plastic totes. When the totes are emptied, she continued, they are stacked in piles and, when she arrived at the store on Monday morning, it appeared that a portion of the totes were missing. Salvail conducted an inventory of the remaining items and determined that unknown individuals had stolen 41 totes. iosconews.com

San Diego, CA: Cell Phone Armed Robbery Spree Continues;
9th Area Store Targeted Tuesday

For the ninth time in three weeks, a San Diego-area Metro PCS wireless-services store was robbed Tuesday afternoon. Two men armed with handguns carried out the heist on Mission Village Drive in Serra Mesa shortly before 3:30 p.m. It was not immediately clear what the bandits stole. Since late last month, armed thieves have robbed Metro PCS shops in various parts of the county, alternately threatening clerks with pistols, a stun gun and a machete before making off cash and cellphones, according to investigators. timesofsandiego.com

Mount Vernon, OH: Sunoco employee arrested for $18,000 Deposit Theft

Santa Ana, CA: Police want to identify 2 suspects who broke into Sprint store 5 times

Fresno, CA: Police arrest suspects accused of 3 Day Crime Spree involving 9 Businesses

University of Florida student busted stealing nearly $500 of Sephora make-up from JC Penney; needed a birthday present

Zales in the Honey Creek Mall, Terre Haute, IN reported a Distraction Theft on 2/9, item valued at $6300

Cargo Theft

Colquitt County, GA: Investigators release surveillance video for $23000 trailer theft
Within just 5 minutes $15,000 in furniture was driven off a lot in Colquitt County over the weekend. Investigators said an unidentified truck drove onto the lot and minutes later on the video you can see the suspect leave with an actual semi trailer attached to the back. That trailer had furniture made in Cairo on it to be shipped to Oklahoma City. "A semi trailer that was loaded down with brand new furniture from Woodhaven in Cairo. Ended up being 64 total pieces of furniture," said Mike Murfin, CCSO. 34 couches and 34 loveseats were on the truck that was stolen. Investigators believe this could be linked to other crimes in the area. "Within this year there have been two other incidents of this in similar type in a county that's about two counties over from us. We're trying to work with investigators and get a link between the crimes," said Murfin. The trailer itself cost around $8,000. walb.com

Skimming Thefts

Harrison County, MS: Credit Card Skimming Device Found at Chevron Station 

Harrisburg, PA: Man caught on camera attaching skimming device to ATM

Miami-Dade County, FL: Duo accused of installing credit card skimmer at Chevron station

Credit Card Fraud

Alpharetta, GA: Man busted with 9 forged Credit Cards at Apple Store

Chi-Town Gas and Grocery - Alexandria, LA - Armed Robbery - Clerk Shot and Killed
Circle K - Folsom, CA - Armed Robbery
Cub Foods (pharmacy) - Arden Hills, MN - Robbery
CVS - Arden Hills - Robbery
CVS - Detroit, MI - Armed Robbery
Cricket - Tulsa, OK - Burglary
Dash & Dash - Tulsa, OK - Robbery/ Clerk Assaulted
Deltona Liquors - Deltona, FL - Burglary
Happy's Package - Dekalb County, GA - Armed Robbery - Clerk shot and Killed Suspect
Metro PCS - Serra Mesa, CA - Armed Robbery
Metro PCS - Greensboro, NC - Robbery (E. Market)
Metro PCS - Greensboro, NC - Robbery (E. Cone Blvd)
Minit Man - Huntsville, AL - Robbery
Number One China Buffet - Newman, GA - Shooting- 11yr old girl wounded
Ruff Stuff Parts - Hodgeman County, KS - Burglary
Valero - Bay, AR - Armed Robbery/ Shooting - clerk wounded


Daily Totals:
12 robberies
3 burglaries
4 shootings
2 killed

Featured Job Spotlights

Director, National Asset Protection
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At Holt Renfrew, our mission is to present exceptional experiences together with the finest luxury products for life's every day and extraordinary moments. The Director, National Asset Protection defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners by pro-actively developing, recommending, implementing and monitoring asset protection strategies...

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The Director of Loss Prevention is responsible for the management, administration and operation of the Loss Prevention Team. Ensures adherence to company policies and procedures, as well as state and federal laws and regulations. Monitors and analyzes economic conditions affecting the risk management department and recommends appropriate action. Develops and executes corporate Audit Risk Plans...

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NAPA is hiring for a Senior Manager of Loss Prevention! Come join our team and manage and direct all loss prevention activities and results. We are looking for someone who can provide leadership and build business partnerships with vital corporate and field partners (which include our distribution centers and stores)...

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The Sr. Mgr., Investigative Strategy & Risk, will lead our global investigative strategy and workplace incident management program supporting Worldwide Operations and Customer Service. This position will provide strategic framework globally for investigations and workplace incident management as well as assist field loss prevention partners as a subject matter expert... 

Director of Investigations
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The Director of Investigations is responsible for developing multi-level and multi-tiered strategy for investigations company-wide. These areas include investigations, investigative analysis, and investigative training. To create this multi-tiered strategy, The Director of Investigations must influence and impact members of Legal, Human Resources, Store Operations, and Customer Service to ensure that the collective decisions and policies incorporate Loss Prevention's goals of reducing business integrity-related risks...

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The Head of Financial Crime, Loss Prevention and Safety 1NA is responsible for developing strategies to identify and remedy vulnerabilities that lead, or could lead, to financial loss throughout the NA operation, both in the field and office locations...


Director, Loss Prevention Initiatives Job
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The Director of LP Initiatives & Compliance is responsible for directing cross-functional initiatives for both Ross and dd's Stores. The Director will direct and lead rollouts of new/updated processes, policies and procedures by working directly with LP Field Management and Stores for feedback. The Director will also direct LP compliance and merchandise protection programs... 


Director, Supply Chain Loss Prevention and Safety
Perris, CA

The Director of Loss Prevention is responsible for achieving the shortage and safety goals set for the Supply Chain. This is done by supervising and promoting Loss Prevention initiatives and programs, and by developing and maintaining a strong collaborative partnership with Operations and Human Resource business partners...

Regional Loss Prevention Manager
Antioch,  CA

The Regional Loss Prevention Manager works under the direction of the Regional Director of Loss Prevention. Implements company programs relating to shortage control, theft resolution, and safety. Oversees and works with investigations staff to identify and resolve internal and external theft cases. Serves as a role model for all store and district personnel. Works as a liaison between National Stores Inc. and the criminal justice community...

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