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 February 17, 2015


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Bob Oberosler, GVP of Asset Protection at Rite Aid Pharmacy, is pleased to announce the following promotions:

David Pimer was promoted to Senior Divisional Director of Asset Protection, Division 4 for Rite Aid. Previously Dave was the Divisional Director of Asset Protection supporting Division 3. Dave joined Rite Aid in 2011 as a Divisional Director. Dave has a wide range of retail experience to include big box at Target, Sears, and JC Penney. Dave also has worked in soft lines retail with TJ Maxx, Beall's, and specialty retail at Hollywood Video.
Sandy Chandler was promoted to Senior Divisional Director, Asset Protection for Division 1 for Rite Aid. Previously Sandy was the Divisional Director, Asset Protection for Division 1. Sandy is a graduate of California State University, Long Beach, where she earned a B.A. degree in Music, with an emphasis on education. In addition, Sandy was previously an adjunct college instructor at ITT Technical Institute, and serves as a criminal justice board member. Sandy is currently Loss Prevention Certified through the Loss Prevention foundation. In addition, she is a CPP-Certified protection Professional-Board Certified in Security Management. Sandy joined Rite Aid in June 2010 as an executive with over 24 years of expertise in various segments of the retail industry; pharmacy, department stores, big box, specialty retail, jewelry stores, book stores and close-out/discounters.
Daniel Davies, CFI was promoted to Senior Divisional Director of Asset Protection, Division 3 for Rite Aid. Previously Dan was the Regional Director of Asset Protection supporting Region 32 and Group 63 in Division 3. Dan joined Rite Aid in 2007 and has held several positions of increasing responsibility at Corporate and in the field. Dan has big box Asset Protection experience that includes leadership roles at Target and Sears. Dan attended Rutgers University and earned a Bachelor of Science degree in Marketing.
Michael McKinney was promoted to Senior Divisional Director, Asset Protection for Division 2 for Rite Aid. Previously, Mike was the Regional Director of Asset Protection supporting Regions 22 and 25 in Division 2. Mike joined Rite Aid with the Brooks/Eckerd acquisition in 2007. Prior to starting his career, Mike served in the Army National Guard. Mike has held various roles within Operations and Asset Protection at CVS and Brooks in his 30 years in the pharmacy industry.

Please join Bob in congratulating Dave, Sandy, Dan, and Mike on their promotions.







Update on Dir of LP position at Haggen posted yesterday: Haggen readies for 146 store acquisition from Albertson-Safeway merger  As previously reported, the deal will expand Haggen from 18 stores with 16 pharmacies to 164 stores with 106 pharmacies; from 2,000 employees to more than 10,000 employees; and from a Pacific Northwest company with locations in Oregon and Washington to a major regional grocery chain with locations in Washington, Oregon, California, Nevada and Arizona. "This momentous acquisition is a once-in-a-lifetime opportunity to rapidly expand the Haggen brand across the West Coast," John Caple, chairman of the Haggen board of directors. Editor's Note: It's also a great opportunity for an LP executive to build a new LP program. Looks like they're gearing up and this may be their first LP director's position. What a great opportunity.  supermarketnews.com

West Oaks Mall institutes new policy after Saturday's 300 teenagers storming movie theater  According to the mall, effective immediately, all minors under the age of 17 must be accompanied by an adult while on mall property after 9 p.m. New mall security firm had no plan on how to handle this situation. Ocoee police on Monday said officers discovered about 300 teens causing a disturbance. Officers dispersed the crowd after many of them stormed the theater. One person was arrested at the theater on charges of battery and resisting arrest. Editor's Note: This is the third Mall in the last few weeks that's responded with new night time or weekend rules around minors. Is it a trend? clickorlando.com

Distributor Audits - Michelin files fraud charges against South Carolina distributor Sudduth Tire Company for $3.2M after 2 audits  The lawsuit accuses Sudduth Tire, which sells tires to industrial and commercial customers, of abusing an incentive program that allowed Michelin retailers selling tires to government customers to restock their supply at discounted costs or no charge. Michelin conducted two audits in 2014 to check Sudduth's claims for incentive credits versus other documentation before filing the lawsuit, according to the complaint. Michelin said it placed Sudduth Tire's account on hold and demanded repayment after the second audit revealed the retailer submitted unverified claims for incentive credits on more than 71,000 tires. These claims, in turn, made it possible for Sudduth Tire to fraudulently redeem $3.2 million in credits, Michelin alleged. Through its audits, Michelin has determined that, for a period covering one and a half years, defendants associated through illegal activities on multiple occasions directed against Michelin in South Carolina. dailynews.com

$1B Biggest Cybercrime Theft Ever posted yesterday - same group that breached 16 U.S. retailers in 2014  While Kaspersky Lab named them Carbanak they found it's same group about which researchers at cybersecurity firms Group-IB and Fox-IT released a similar cyberthreat report in December. While Group-IB and Fox-IT named the group Anunak, they, too, linked it to malware that struck numerous targets - in their case, 16 U.S. retailers that were breached in 2014. But what is interesting about Anunak, Group-IB and Fox-IT noted, is that some of its core hackers are actually the developers of the banking Trojan Carberp, which emerged in 2010 - illustrating the blurring line between malware attacks waged against retail and banking, the firms said. databreachtoday.com

Study: Worldwide data breaches up 49% in 2014 - POS Systems #1 Target - Identity Theft Main Motivation for Cybercriminals  These numbers represent a 49% increase in data breaches and a 78% increase in data records that were either stolen or lost compared to 2013. The main motivation for cybercriminals in 2014 was identity theft with 54% of the all data breaches being identity theft-based, more than any breach category including access to financial data. In addition, identity theft breaches also accounted for one-third of the most severe data breaches categorized by the BLI as either catastrophic (with a BLI score of between 9 and 10) or Severe (7 to 8.9). Secure breaches, which involved breaches of perimeter security where compromised data was encrypted in full or in part, increased to 4% from 1%.  In addition to the shift toward identity theft, breaches also became more severe last year with two-thirds of the 50 most severe breaches according to their BLI score having occurred in 2014. Also, the number of data breaches involving more than 100 million compromised data records doubled compared to 2013. Retail experienced a slight increase in data breaches compared to last year, accounting for 11% of all data breaches in 2014. However, in terms of data records compromised, the retail industry saw its share increase to 55% compared to 29% last year due to an increased number of attacks that targeted point-of-sale systems.  chainstoreage.com

Obama promotes information-sharing hubs
One strategy Obama encouraged in his speech Friday was the creation of information-sharing groups, called hubs, built around vertical industry sectors. According to the White House, hubs will prepare members of industry groups to better respond to common attacks. The Financial Services Information Sharing and Analysis Center (FS-ISAC) currently serves as a hub for the finance and banking sector. Obama has tasked DHS via its National Cybersecurity and Communications Information Center with approving companies who want to access government supported cyber information-sharing programs. govinfosecurity.com homelandsecuritynewswire.com

Walgreens talks retail payment technology on White House cybersecurity summit panel  The most important thing for Walgreens, even today, is the fact that we are 8,200 retail pharmacies dispensing 800,000 prescriptions annually on behalf of Americans," Gourlay said. "So what we tried to do really is to make sure that we integrate the physical environment with the digital environment," he said. "Three years ago, we completely leveraged all of our point-of-sale as we entered this new environment ... which means we are completely enabled both online and offline for Chip and PIN. The other thing that we've done, again, connecting the online with the offline, is the work with Apple Pay," Gourlay said, which brings tokenization to Walgreens transactions. Since the introduction of Apple Pay in October, the number of transactions conducted by mobile phone has increased four-fold, Gourlay said.

"I've never known a time where the innovation is so strong in this area. We've spoken already about a generation that's already there, Chip and PIN, a generation that's been trialed for 15 years, the tokens, and new generations, for example biometrics through the eye being able to treat people individually," Gourlay said. "So the opportunity to really invest properly and to give our customers individually and collectively a fantastic experience of speed and real personalization has never been greater," he added. "The truth of it is if we move to other new mobile systems like tokens and ... biometrics, the whole experience can be very secure, very different and very personal for people which is what I think customers want." drugstorenews.com

Retail CFOs Project 3.9 Percent Boost to Sales in 2015: BDO Survey
According to a new BDO USA, LLP survey, retail CFOs predict a 3.9 percent increase in total sales and a 3.7 percent increase in comparable store sales in the year ahead, coming in about one percentage point lower than 2014's bullish projections. Still, nearly two-in-three (66 percent) retailers expect comparable store sales to increase, and with a full 71 percent of retailers including online sales in their comparable store sales reports, a considerable amount of this 2015 growth may come from further e-commerce sales, which grew 16 percent in 2014, according to eMarketer. businesswire.com

West Coast ports at a stand still yesterday - sixth day out of 10
The delays could cost retailers alone as much as $3.8 billion this year. Adding in rerouting and carrying costs and other expenses could bring retailers' total costs to $7 billion this year, the firm said. 35 ships idling outside the port at Long Beach. "It's not near gridlock; it is gridlock. The movement of cargo has fallen so low it's close to not moving." wsj.com

Florida Sheriffs Oppose bill allowing Hard Liquor Sales in Grocery Stores co-sponsored by Rep. Greg Steube  Sheriffs are rising in opposition to a plan that would let Floridians buy a gallon of milk and a pint of whiskey in the same store. The bills by Rep. Greg Steube, R-Sarasota, Rep. John Wood, R-Haines City, and Sen. Denise Grimsley, R-Sebring, would lift restrictions on grocery and drug stores that require them to sell hard alcohol in a separate store. But law enforcement officials in at least three counties have said changing state law would be dangerous. They worry it would make it too easy for minors to steal and drink more potent alcohol. bradenton.com

Urban Outfitters e-commerce fulfillment center moving to new 1M square-foot DC in Gap, PA

U.S. card-not-present fraud losses expected to reach $6.4B by 2018

Tesco - 2nd largest retailer in the world - to cut up to 10,000 jobs, close 43 stores

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The Zellman Group Answers the Call
with a Technology Upgrade



With over 3,500 service locations and 10,000 professionally qualified technicians serving national chain store clients, NuTech National is one of the largest alarm service networks in North America. With a commitment to making sure their clients always Experience More, NuTech stays on the leading edge of technology. Tony Mancino, National Account Manager, NuTech, tells us about the company's latest offerings - from its Smart Retail Alert, an all-in-one text messaging service designed to help LP managers in the field be more effective, to its geo-fencing safety application called Employee Watch.

LPNN Quick Take #4

In this LPNN Quick Take, Craig Cunningham, VP Business Development, Universal Surveillance Systems, talks with Amber and Joe. Craig elaborates on USS' unique "blending strategy," his experience as a 30-year veteran in the retail industry, and some helpful advice for the next generation of LP executives coming up in the business.

Solution Providers, have a video or commercial you want to publish? Contact us.


2015's Let's Get LP Social

We want your Group LP Selfies - So keep them coming retail LP teams!

Submit a group selfie of you and your LP team and you could get a plaque. Please submit a high resolution photo (300 dpi) and logo at 5" wide for your printed plaque, and if you have a tagline or slogan either from your team or from the company, please send it to us as well for inclusion on the plaques and here on the Daily. Click here for more details


2014 LP Team Group Selfie Review
Showcasing each team in order!
Be on the lookout for our new Get LP Social 2015.
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Dick's Sporting Goods Ohio Valley Region Loss Prevention Team

"Every Season Starts at Dick's Sporting Goods"

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Amazon deliveries by drone kept years away by U.S. rules
The U.S. government's first attempt at widespread approval for the use of small unmanned aircraft could change how some everyday business activities get done, bridge inspections being one. It may produce at least $100 million in economic benefits. What it won't allow are the kind of autonomous flights envisioned by companies including Amazon.com Inc., Google Inc. and Alibaba Group Holding Ltd. At least not yet. Even the initial uses are at least two years away. For the time being, the FAA has concluded that small drones for hire must be flown within sight of an operator and away from crowds for safety reasons. internetretailer.com

Expert: Mobile wallets mean more than payments
According to Forrester 41% of marketers surveyed either have or will have a mobile wallet program within the next year. The key, finds one expert, is for brands to add those linking capabilities so that the mobile wallet holds everything the shopper wants from a payment option to access to loyalty programs and discount options. "This report is a wake-up call for marketers. Mobile wallets have been on the rise for quite some time now, but Apple Pay has put mobile wallets on the map for consumers, and it's time that marketers and brands pay close attention," said Jack Philbin, CEO and Co-Founder, Vibes and Vice Chair of the Mobile Marketing Association's global board. "We believe that this report validates what we've already been seeing in our campaigns: Consumers want to use their mobile wallets as more than just a payment service. The true opportunity is on the non-payment side of mobile wallet, which is storing and managing special offers, coupons and loyalty cards in Passbook (for iPhone users) and Google Wallet (for Android users). Brands have found this new marketing channel to be highly effective at driving in-store foot traffic, increasing basket size and improving loyalty." bizreport.com

More Than Half of U.S. POS Terminals to Be EMV Chip-Enabled by Year-End 2015

Wal-Mart expands e-grocery options to two more U.S. markets and is pouring millions into Walmart.ca



Arlington Hts, IL Police arrest four in suspected shoplifting ring that stole $20,000+ in merchandise  A four-month investigation into an organized shoplifting ring culminated over the weekend with the arrests of four suburban residents on allegations they stole thousands of dollars of merchandise from retailers across the Chicago area, Arlington Heights police announced this morning. Police said the suspects used diversionary tactics to distract store's loss prevention employees and targeted Apple, Samsung, Roomba vacuums and Lego products. The stolen merchandise was then sold through an online auction site, police said. On Saturday, police executed search warrants on the suspects homes and bank safe deposit boxes, recovering more than $20,000 in stolen merchandise, authorities said. Also seized were a Mercedes-Benz, two firearms, more than $45,000 in jewelry and $100,000 in cash, police said. Arlington Heights police led the joint investigation, which also included the Cook County State's Attorney Regional Organized Crime Task Force, the Bloomingdale Police Department, the Downers Grove Police Department, the Gurnee Police Department, the Niles Police Department, the Northbrook Police Department, the Schaumburg Police Department and the Vernon Hills Police Department. They received cooperation from Bed Bath & Beyond, HHGregg, Hobby Lobby, Home Depot and Toys R Us. dailyherald.com

"Big ring" in Charlotte - one member busted stealing $200 of neck ties from Kohl's over weekend  Police say a Charlotte man suspected of being involved in a "big ring" of shoplifting in North Carolina was arrested in Rock Hill over the weekend, accused of stealing $200 worth of neck ties from Kohl's. Rock Hill officers made the arrest after store employees called police to report the shoplifting incident and said a woman was inside the store, attempting to return the stolen merchandise in exchange for cash. The store's loss prevention employee told police he's "received numerous tips" about the male suspect repeatedly stealing from Kohl's stores in North Carolina. Police charged Thomas Bielefeldt, 43, with first offense shoplifting on Sunday and say he's "known for stealing ties and having a female party enter the store and return them for cash," according to the incident report. The woman, Charlene Williams, 27, also of Charlotte, was also charged with first offense shoplifting, records show. heraldonline.com

Man steals over $30,000 worth of sunglasses from Sunglass Hut in St Clair Square Mall, Fairview Hts, IL Police are searching for a suspect who stole more than $30,000 worth of merchandise from a sunglasses kiosk inside a Fairview Heights shopping mall. Employees at the St. Clair Square Mall called police Monday morning to report a man who was acting suspiciously. Officers arrived at the scene and confronted a man carrying two trash bags. The suspect fled in a blue vehicle, which he later abandoned in a residential neighborhood. According to the Fairview Heights Police Department, the man ran off with more than 100 pairs of sunglasses from the Sunglass Hut kiosk. The department says all of the stolen merchandise was found in the man's getaway vehicle. dailyjournal.net

Group makes off with $8,000 in Ralph Lauren clothing from Tanger Outlets in Fort Myers  More than $8,000 in clothing was found missing from the Ralph Lauren Polo Store at the Tanger Outlets in Fort Myers after store employees said four people took the clothing. A report from the Lee County Sheriff's Office said store employees saw three men and a woman enter the store with what seemed to be empty shopping bags. The four could be seen on surveillance video placing multiple clothing into the bags. One of the men exited the store with several full bags and set off a theft detection alarm. The remaining people also then left the store. news-press.com

'Bubbly bandit' arrested in Santa Cruz, CA champagne theft
A 49-year-old transient woman turned herself in to authorities Monday after police released images of her stealing $600 worth of champagne from a Santa Cruz grocery store. Laurie Dawn Soderman surrendered to the Santa Cruz Police about 1:30 p.m. and was arrested on suspicion of misdemeanor theft and a probation violation. Soderman was on felony probation and has "extensive" theft convictions. mercurynews.com

ORC couple busted stealing 15 bottles of perfume from Sephora in Houston

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Man who tried to slash Ross Dress for Less LP officer's throat arrested in Weatherford, TX  Weatherford police have arrested a man in connection with a stabbing in front of Ross Dress for Less store last week. Danten Reese Hallman, 25, of Weatherford, was arrested Thursday on a warrant for aggravated assault with a deadly weapon. Hallman is accused of stabbing and cutting a loss prevention officer who was outside the retail store on a break the afternoon of Feb. 9. According to police, Hallman walked up to the employee, said something to the effect of "Hey, what's up?" and then attacked the employee. A manager told the Democrat that the suspect attempted to slice the employee's throat but the loss prevention officer was able to block the attack, sustaining only minor injuries to his neck and deeper stab wounds to his arm. Investigators do not know what the motive was. weatherforddemocrat.com

Denver Police say REI store Robbery suspect apparently Shot Himself
Denver police say a suspect in the robbery of an REI store Sunday morning apparently shot himself when approached by officers following a short pursuit. Police spokesman Sonny Jackson says police showed up quickly after the robbery and the suspect fled. Jackson says the man ran into a parking garage and apparently shot himself. Jackson says none of the officers fired their weapons and no one was hurt during the robbery. fox21news.com

Man accused of attacking girlfriend inside the breakroom of Top's in Attica, NY
A Batavia man is accused of choking and attempting to stab his girlfriend at a grocery store in Attica. Joshua T. Pehrson, 29, is charged with first-degree attempted assault, a felony, and criminal obstruction of breathing and second-degree menacing. democratandchronicle.com

Philadelphia Police Investigate Anna's Linen Store Robbery In Oxford Circle Philadelphia Police are asking for help identifying the suspect who robbed Anna's Linen in Oxford Circle. On February 13, an unknown male was inside of Anna's Linen and when approached by an employee offering help the suspect stated he was leaving to get money. A few hours later at 9:05 pm, when employees were closing the store, the suspect returned demanding money from the cash register. myfoxphilly.com

Burglar Cuts through Wall at O'Reilly Auto Parts in Quincy, FL
Quincy Police are looking for the suspect or suspects in an auto parts burglary. The employees at O'Reilly Auto Parts on Highway 90 say they arrived to work early Monday morning to discover the store had been broken into. Police say someone cut into a wall of the store. Employees are still trying to figure out exactly what all was stolen from the store. wctv.tv

UK: Jewelry Store Owner swings at Armed Robbers with a baseball bat  A man tried to defend his jewelry business by taking on axe-wielding robbers with a baseball bat. It was after thieves targeted the store in Whitton, West London belonging to 41-year-old Mark Guess. They made off with $76,000 of watches and a $23,000 diamond ring. telegraph.co

Metro credit card skimming crime spree continues in Oklahoma City

Security Guard Killed In San Bernardino Marijuana Dispensary Robbery

San Jose Security Guard killed chasing cigar thieves

Tulsa Police frustrated by larcenies at east Tulsa Wal-Mart

Man allegedly smashed lamps, fought security over shoes at Goodwill in Eugene, OR

Suspect bites off-duty officer at Kohl's in Wilmington, NC

Kay Jewelers in the Boynton Beach Mall, Boynton Beach, FL reports a Grab and Run theft of over $8,000 in merchandise - Suspect was arrested inside the mall, merchandise recovered

●  Boost Mobile - Deerfield Beach, FL - Armed Robbery
●  Cornerstone - Rouses Point, NY - Burglary
●  CVS - Bloomington, IN - Armed Robbery
●  CVS - Akron, OH - Robbery
●  Dollar General - Bryan, TX - Armed Robbery
●  Family Dollar - Fort Worth, TX - Armed Robbery
●  Grab & Go - Nassau Co, NY - Armed Robbery
●  Kmart - Harrisburg, PA - Armed Robbery
●  Kwik Mart - Council Bluffs, IA - Armed Robbery
●  La Potosina - Little Rock, AR - Armed Robbery
●  Little Caesars - El Cerrito, CA Armed Robbery - employee shot
●  Little Caesars - Wyoming, MI - Armed Robbery
●  Michael's - Fort Worth, TX - Armed Robbery
●  O'Reilly's - Quincy, FL - Burglary
●  Radio Shack - Cypress, CA - Burglary
●  Sheetz - North Olmsted, OH - Felony Theft
●  Thriftway - Butte, MT - Armed Robbery
●  Tom's Tackle - Freeport, IL - Burglary
●  Verizon - Westchester, CA - Robbery
●  7-Eleven - Toledo, OH - Armed Robbery



Job Opening




Director of Risk Mgmt & AP Goodwill - Easter Seals, MN St Paul, MN Goodwill - Easter Seals, MN
Director Fraud Analytics & Investigations, Global Investigations Starbucks Seattle, WA Starbucks
Director of LP Haagen Grocery Stores Seattle, WA Supervalu
Director of LP PacSun Anaheim, CA PacSun
Director Global AP KFC & PH Plano, TX YUM! Brands
Sr. Director, Field LP Ross Stores Dublin, CA Ross Stores
VP Supply Chain, LP & Safety Ross Stores Ft. Mill, SC Ross Stores
VP of Sales Checkview Chanhassen, MN Checkview
Director LP Sephora San Francisco, CA Sephora
Corporate Mgr LP Five Below Philadelphia, PA LinkedIn
Director LP East Old Navy New York, NY Gap Inc
Regional Dir AP Rite Aid Baltimore, MD Rite Aid
Director of Divisional LP Dollar General Goodlettsville, TN Dollar General
Director Market LP Walgreens Phoenix, AZ Walgreens
Director Market AP Walgreens Glastonbury, CT Walgreens
Director Market AP Walgreens Guaynabo, PR Walgreens
Director Market AP Walgreens Denver, CO Walgreens
Director Market AP Walgreens Southfield, MI Walgreens
Director Market AP Walgreens Roseville, MN Walgreens
Market Asset & Profit Protection Mgr Sears Los Angeles, CA Sears Holdings Corp
Zone Asset & Profit Protection Mgr Sears Houston, TX Sears Holdings Corp
Zone Asset & Profit Protection Mgr Sears Dallas, TX Sears Holdings Corp
Regional AP Mgr SpartanNash Grand Rapids, MI LinkedIn
Regional LP Mgr Dollar General Multiple locations nationwide Dollar General
NEW TODAY LP Manager Bowlmor AMF Long Island, NY Bowlmor AMF
NEW TODAY LP Manager Bowlmor AMF Dallas, TX Bowlmor AMF
LP Manager Bowlmor AMF Chicago, IL Bowlmor AMF
LP Manager Bowlmor AMF Denver, CO Bowlmor AMF
Regional LP Manager PetSupermarket Tampa, FL Downing & Downing
Regional LP Manager Tilly's Orlando, FL Tilly's
Market AP Specialist REI Los Angeles, CA REI
Communications Center Operator Wegmans Rochester, NY Wegmans
Store AP Officer Wegmans Buffalo, NY Wegmans
AP Officer Wegmans Rochester, NY Wegmans
AP Specialist Wegmans Syracuse, NY Wegmans
AP Specialist Wegmans Woodbridge, VA Wegmans
AP Specialist Wegmans Woodbridge, NJ Wegmans
AP Specialist Wegmans Hunt Valley, MD Wegmans
Sales Representative NuTech National Maitland, FL NuTech National
National Account Executive Checkview Northeast Region Checkview
National Account Executive Checkview United States Checkview
National Account Manager Vector Security, Inc TBD Vector Security, Inc

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David Pimer was promoted to Senior Divisional Director of Asset Protection, Division 4 for Rite Aid.
Sandy Chandler was promoted to Senior Divisional Director of Asset Protection, Division 1 for Rite Aid.
Daniel Davies, CFI was promoted to Senior Divisional Director of Asset Protection, Division 3 for Rite Aid.
Michael McKinney was promoted to Senior Divisional Director of Asset Protection, Division 2 for Rite Aid.
L William Moss was named Area Asset Protection Manager for Big Lots.

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The Leadership Paradox of Shared Purpose  In order to bring your team together towards a collective company goal, organizations need to develop more individualism and decentralization. What a paradox! The point, however, is to understand how people move individually to see how they are embracing the organization's vision. Focus on the "we"

The Question that Improves Leader Effectiveness  As we continue in our personal and professional lives we like to know that we're moving upstream, bettering ourselves, not just standing still. However, there are always going to be forces that want us to stay where we are. How do we beat those forces? Seek out feedback

Build Your Leadership on a Foundation of Trust  The most effective leaders share different qualities of their personalities or leadership strategies, but the most important is their ability to inspire trust. When an organization is built upon a solid foundation of trust, team members can feel more confident to share ideas and explore new ideas. Here are some trust-building tips. TORRI

3 Ways to Avoid the Leadership Mistakes that Undermine Your Team  We are only human, and we are going to make mistakes. Some will be minor, some may be big. As a leader, your employees will feel the impact of big mistakes. Here are some tips to help avoid mistakes you could be making with your team. Clear goals

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Sometimes you've just got to draw the line on what advice to follow and who you ask. Certainly getting advice is important on any issue or decision. But at the end of the day you've got to own your own decision and listen to the bird on your shoulder. We all have one and oftentimes it's muted by our friends and family members. At 5 am staring into that mirror is usually when the bird whispers the clearest. The only problem then is if you don't hear it because you're not listening.

Just a Thought,
Gus Downing

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