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February 25, 2013 SUBSCRIBE

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News Brief - Sponsored by WG Security Products

Leo Anguiano was named Senior Divisional Director of Asset Protection for Rite Aid. Prior to joining Rite Aid Leo was the Chief Risk Officer at Central Parking System for two years. Leo has held various Vice President positions and Director positions over his 25 year plus career at retailers including National Stores, Movie Gallery, Dollar General, Lowe's, Kmart, and Michaels Arts & Crafts. He started his LP career as a Regional Manager at May Department Stores in 1986. Congrats Leo!

Kirk VanZee was named Senior Divisional Director of Asset Protection for Rite Aid.
Prior to joining Rite Aid Kirk worked for Bealls for the last six years, most recently as their SVP Stores and Real Estate. Before that he was the VP Operations and LP for Macy's South for about 11 years. Prior to that Kirk was the Director of LP for May Dept. Stores. Congrats Kirk!
Sandy Chandler was promoted to Divisional Director of Asset Protection - West Coast for Rite Aid. Sandy has been with Rite Aid since 2010, where she started out as a Loss Prevention District Manager and was promoted to Regional Director of AP in 2011. Prior to joining Rite Aid she worked at several retailers in different LP roles including; Follet Higher Education Group, Whitehall Jewellers, Gap Inc., Consolidated Stores, Wards, Robinsons-May, and May Company. Congrats Sandy!
Scott Byers was named Director, Loss Prevention for Golfsmith International. Prior to his new position, Scott was Director of Loss Prevention at Golf Town based in Toronto, Canada for nearly three years. Golfsmith International is the result and combination of a recent merger of 89 Golfsmith stores (U.S.) and 62 Golf Town stores (Canada and Boston area), which has landed Scott his new position based out of Austin, TX. Prior to working for Golf Town, he was an LP Manager for Staples for about 11 years, and an LP Manager at Blockbuster for four years. Congrats Scott!

Barnes & Noble founder & chairman may take the bookstores private leaving the Nook and College bookstores alone  Riggio disclosed in a regulatory filing Monday morning that he wants to acquire the company's stores and website, but not the business that makes the Nook e-reader or the company's college bookstores. No price was disclosed. Riggio is making the offer in order to facilitate the company's review of its strategic options for separating its Nook business, according to the filing. "The retail business for Barnes & Noble is mature-slash-declining, but it's profitable," he said. "The company has done a good job executing amid a pretty challenging environment." (Source Associated

Abercrombie & Fitch to close 40 to 50 stores this year 
Like-for-like sales fell 1 per cent at Abercrombie & Fitch’s US stores in the three months to February 2, extending previous declines in an intensely competitive sector where its rivals include American Eagle, Aéropostale and Forever 21. (Source

Consumers beat expectations despite higher payroll tax 
Despite 2013's higher payroll taxes, late refunds and higher gas prices, consumer spending is surprising economists. "The hard data we follow as economists has held up better than we thought," said Citigroup economist Steven Wieting. "The spending letdown has been remarkably small." Editorial: It may be viewed by them as "small" but retailers in every category are feeling the pain and everyone is singing the blues. Is this a step towards that word no one wants to even mention? (Source

J.C. Penney and the Future of Retail 
The concept of a store within a store has been around for years. The difference for J.C. Penney is that Mr. Johnson is extending the concept to the entire range of products from clothing to bath to housewares. In doing so, one might argue that the retailer has become no more than an operator of real estate . . . simply sub-letting to others. In one sense, this is probably true. Alternatively, there might be a value-add in the way this is accomplished. (Source

Pa.'s Giant Eagle supermarket chain laying off 75 mostly at headquarters  
Spokesman Rob Borella says the chain "identified areas where we could restructure the business so that we could become more efficient. The privately owned chain has about 36,000 employees with 229 supermarkets and 187 GetGo gas station convenience stores in western Pennsylvania, Ohio, Maryland and West Virginia. About 11,000 of the company's workers are based in southwestern Pennsylvania. (Source

Hastings Entertainment cuts 14 jobs in reorganization in central support staff to cut administrative costs  A new leader will run day-to-day operations at Hastings Entertainment, a change the company made the day it also dismissed 14 mid-level to executive employees. We’re being impacted by the digital world that we live in, and we’re changing our business model to put in (stores) other products that are not affected by what goes in the digital world.” (Source

'Mole mastermind' sought for 'perfect' Brussels diamond heist that only took 2 minutes and 50 seconds for $50M  The Brussels diamond heist was "so perfect" that Belgian police investigators are seeking a mole who gave secret information on airport security and the movement of valuable cargo to the armed gang. The Antwerp World Diamond Centre estimates that every day gems worth 131 million euros (150m euros) pass through Brussels airport. The raid at Zaventem international airport is one of the biggest diamond robberies in history. (Source

How the U.S. Marines train for an "Active Shooter" 
A behind the scenes look in this months Security Management magazine. (Source

Cybercriminals mounting more sophisticated, harder to spot attacks 
The Mobile Security: McAfee Consumer Trends Report, says cyber criminals are growing increasingly sophisticated in mounting their digital attacks. The report identifies a new wave of techniques hackers use to steal digital identities, commit financial fraud, and invade users’ privacy on mobile devices. Mobile platforms have become increasingly attractive to cybercriminals as consumers live more of their digital lives on smartphones and tablets. (Source

NYPD creates special team to recover stolen Apple devices 
The number of Apple products stolen in the Big Apple prompts city police to dedicate a team of officers for device recovery. The number of thefts of such devices in the city soared last year, according to a report from the NYPD. The department found that iPhone and iPad thefts rose 40 percent during a period of eight months. As of September, 11,447 cases were reported. (Source

Feds seize over $17M in fake NFL goods in "Operation Red Zone" and arrest 41 
An investigation encompassing everything from fake NFL game jerseys to counterfeit Super Bowl tickets ended with more than $17 million worth of items seized and 41 people arrested, according to U.S. Immigration and Customs Enforcement. The federal agency began its probe on September 1, 2012, and wrapped it up on February 6. They targeted international shipments of merchandise while also focusing on places where such items might be stored or sold, such as warehouses, stores, flea markets, street vendors and online vendors. (Source

Safeway Seattle store hit Friday morning with three robbers armed with a shotgun  Three men armed with a shotgun robbed the Safeway store at 7 a.m. Friday morning and forced the employees into an office and forced them to open the safe. One employee was struck in the face. The robbers fled in a waiting car. (Source

New Orleans Police Officer shot twice while responding to a robbery at Dollar General store  A New Orleans Police Officer is in serious condition after a man ambushed him at the Dollar General store in the 1100 block of Poland Avenue. The Dollar General Store had just opened at 7:00 a.m. Friday morning. "A little after 7:00 this morning, one of our 5th District officers was responding to a disturbance call at the Dollar General. Not long after our officer entered the store he was attacked and ambushed by a young man with a gun," says Serpas. The gunman escaped. (Source

19 arrested after disturbance at Chicago mall.  Nineteen teenagers have been arrested following a disturbance that shut down a Chicago shopping mall and left two people with minor injuries. Chicago police spokeswoman Laura Kubiak says the teens arrested Saturday were males and females ranging in age from 13 to 18. Most are charged with misdemeanor mob action. A 16-year-old is charged with battery of a mall security guard who was trying to evacuate the mall. Ford City Mall senior general manager John Sarama says the incident wasn't related to an appearance by the boy band Mindless Behavior, which ended about 45 minutes earlier. Police say a large group of teens started causing chaos inside the mall. The disturbance continued in the parking lot, where some teens climbed on top of cars. (Source

Six Arrested in Boulder City, NV., Counterfeit Operation
Boulder City police arrested six people in connection with the manufacture and exchange of counterfeit money Friday morning. (Source

Former Kmart assistant store manager arrested for armed robbery in Camden, S.C.  A former Kmart assistant manager has been arrested in connection with robbing the store where he once worked, officials said. Around 10 p.m. Feb. 14, a man entered the store with a knife, according to a CrimeStoppers press release. As two employees were passing by, the robber jumped out from under a stairwell and forced the employees to let him into the store’s “cash” room. Once in the room, one of the employees was able to make the robber lose his balance, but the robber still was able to get away with a large amount of cash, the release stated. Investigators discovered that the store’s closed-circuit television had been disabled minutes before the robbery, which led investigators to suspect Cason. Cason had been an assistant manager at the store until he resigned in May 2012. (Source

Maryland man facing charges for Kay’s Jewelry store robbery; suspect arrested on a College Campus in Pennsylvania.  Mansfield University of Pennsylvania Police and the small city of Wellsboro, PA had the assistance of State Police arresting a Maryland man for a robbery at Arnot Mall. According to investigators it happened at the Kay Jewelers store on Thursday. William Howard wore a medical mask as he approached a clerk at the store and was coughing heavily. He asked to see a matching set of diamond earrings and a necklace; while he was looking at the earrings, he snatched the necklace from the clerk, valued at $4,100, then fled. William Howard, 22, is facing one charge of robbery in the third degree. State police say the suspect was staying with a friend on the Mansfield University campus in Pennsylvania. (Source

Spike strips and a CHP helicopter used to stop car /indentify thieves in Chico, Cal.  Two men were taken into custody following a high speed chase in Chico Saturday evening. The vehicle the two were driving was reported stolen and police were able to get a fix on the suspect’s location when they began to use a stolen credit card found in the car. Police deployed spike strips on Highway 32, stopping the car that concluded after a short foot chase. (Source

Facebook photos land NYC employee in jail for Grand Larceny.  Michael McElroy stole $16,000 worth of high end accessories from an accessories store he was working at, then showed off the loot in Facebook photos. When the owner of ‘Add Accessories’ approached McElroy about the stolen merchandise, he was punched in the face. McElroy now faces charges of grand larceny, burglary, assault and possession of stolen property. (Source

Walgreen’s Pharmacist takes down robber in Indiana.  When Police arrived at a disturbance in Huntington, Indiana, they found the Pharmacist had things pretty well until control. The suspect, who was attempting to steal pharmaceuticals with a weapon, was found by police being held by the Pharmacist on the floor of the Walgreen’s store. Police apprehended the suspect, an unknown weapon was recovered and no one was injured. (Source

Man stealing an air-mattress threatens Walmart LP with a knife in Canton, Ohio.  Sunday afternoon a suspect was apprehended at Walmart attempting to steal an air mattress. When Loss Prevention went to stop the suspect he produced a knife, but was quickly taken down. The suspect was also in possession of heroin and hypodermic needles. The suspect now faces a multitude of charges including resisting arrest. (Source

Senior LP executives - We'd like to hear from you
We are conducting an informal survey in regards to the traditional retail LP model to see how LP jobs have incorporated any components of the IT security. If you are a senior Loss Prevention executive in retail and have any IT security responsibilities we'd like to hear from you and find out exactly what they are. Involvement may include but not limited to: mobile and tablet roll-outs, privacy issues, and internal threat analysis. Email Gus confidentially at Thank you.

Last week's most popular news article --

Flash Crowds? NBA Jam: Mall officials shut down Galleria early due to excessive crowds  Saturday night took “NBA Jam” to a whole new level. In many ways it was fueled by social media. Greg Noble, the general manager of The Galleria said in a statement Saturday evening that as of 8:15 p.m. the mall had reached legal capacity and officially closed. Mall visitors say they were there because of pictures they received on Instagram and Twitter of celebrities who were supposedly inside. The Houston Police Department sent Special Response Teams to the mall to help clear out the crowds. Escalators were shut down to force people out. The incredible police presence included a mounted unit used to control riots. HPD also blocked off Westheimer between Post Oak and McCue, to help control The Galleria crowd. Despite the crowds, visitors behaved; however, traffic outside was a mess. (Source (Source


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Meet Cita Doyle, Director of Marketing and Sales, and hear how InstaKey has developed into being one of the nation's leading key control management companies. Established in 1975 this Denver based company manages over 41,000 locations and is a proven leader in collecting and maintaining key management information for multi-site locations. Hear how they support the retail LP industry and integrate with other solution providers. Filmed Jan 2012


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Two shopkeepers busted running ORC ring in York City, Pa. 
Police bust two shopkeepers in York City for operating a retail theft ring out of a corner bodega along the 200 block South Penn Street. Li Jang Wang, 61, and Yu Ping Xu, 57, are facing numerous charges including organized retail theft, receiving stolen property and possession of drug paraphernalia. The pair is accused of paying thieves money for stolen merchandise and then reselling it to customers out of “Yongs” bodega. (Source

Best Buy Pittsburg ORC ring still at large  The ORC gang that hit the Best Buy stores before the holidays in Ross Township, in the Pittsburg, Pa., area are still at large and the police are still working the case. (Source

Target shoplifting crew sought in San Pedro
Police are working to identify a shoplifting crew that filled up two shopping carts full of merchandise at a Target store in San Pedro and made off with the loot in a carefully orchestrated crime. The entire crime - from entering the store to filling up the carts to speeding away in the parking lot - was captured by store surveillance cameras. "I just need someone who can identify one or any or all of them," Los Angeles police Detective Don Eldridge said. "They hit another one in Hawthorne just before they hit that Target in Pedro." Eldridge asked anyone with information about the group to call him at 310-726-7853. (Source

Victoria’s Secret store hit again in Gastonia, NC; losing another $2000.  
The same store that was hit last Tuesday was struck again on Saturday evening. This time the thieves were able to steal 168 pair of underwear valued at $2100. The theft last Tuesday netted the thieves $2500 of merchandise. (Source

Georgia Police looking for a iPad thief hitting Walmart for thousands. 
The suspect, Ebony Washington purchases the iPad with cash and leaves the store, only to return a few minutes later for a return. Unfortunately, inside the re-sealed iPad box is a pad of notebook paper instead of the iPad. The suspect has hit Walmart store in Douglasville and Newnan twice, along with stores in College Park, Dunwoody, Marietta, Woodstock, Kennesaw, Dallas and Austell. Washington is wanted of 21 outstanding warrants from New Jersey, North Carolina, Virginia, Pennsylvania and Georgia. (Source

Organized Retail Crime:
Estimated Lost Sales Tax Revenue by State

The Food Marketing Institute has released a report containing Organized Retail Crime: Estimated Lost Sales Tax Revenue by State. Here are the last of the remaining states. Click here to see all what's been published.

State Annual Sales - Retail Trade and Food Services (2009) State % of Annual Retail Sales Est. Amount of Stolen Merchandise Attributed to ORC (by State) State Sales Tax Rates Est. Lost Sales Tax Revenue Attributed to ORC (by State)
Vermont $10,471,453,069 0.24% $72,702,929 6.00% $4,362,176
Virginia $119,784,372,151 2.77% $831,658,662 4.00% $33,266,346
Washington $97,463,755,385 2.26% $676,687,409 6.50% $43,984,682
West Virginia $24,338,144,567 0.56% $168,978,878 6.00% $10,138,733
Wisconsin $76,251,637,365 1.76% $529,412,423 5.00% $26,470,621
Wyoming $9,824,004,472 0.23% $68,207,716 4.00% $2,728,309

*Note: States with no state sales tax were omitted (AK, DE, MT, NH, and OR)

For more information on organized retail crime, visit FMI's issue page.

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Vendor Spotlight

WG Security Products'

Sentinel Technology

Sentinel represents the greatest leap in asset protection technology in quite some time. Pedestal technology has dominated the EAS world for so long, we started thinking, "why can't we eliminate pedestals and antennas altogether?"

The result became Sentinel, a robust security and tracking system that eliminates all pedestals yet secures all your high-risk items. This unique smart technology is designed to contain all tagged merchandise within a specified area without the use of cables of lock up. Using readers installed on or near the ceiling and sophisticated tags that communicate with the readers, tagged products can move freely within the Sentinel readers' detection range. Only when the tags are tampered with or leave the secured perimeter will the Sentinel system alarm.

Sentinel is a very discreet system which works as a standalone system, or can work in conjunction with your current EAS system, providing an extra layer of protection for your most valuable goods. The Sentinel comes with software which displays movement of each tag. This allows for stockroom, dressing room, and other sensitive area monitoring.

Sentinel's application exceed retail stores, as it can secure any type of good or even people, from leaving an area. Hospitals and correctional facilities can be secured with Sentinel to track the movement of medicine, medical equipment, prisoners, patients...the possibilities are endless with Sentinel.

Sentinel Components

The main component of the Sentinel system are the Sentinel Readers, called RADs (Radiate And Detect). All RADs communicate wirelessly, making installation extremely simple. The RADs are placed throughout the store's ceiling to create a large secured perimeter zone to ensure free product movement within the store. There are three types of RADs, which each perform a vital function for the system to work including Field RAD, POS RAD, and EAS RAD.


Sentinel Tags

The Sentinel Tags are sophisticated devices which perform multiple functions. Each tag is engineered to "listen" to signals emitted from the RADs. Constant communication between tag and RAD ensures the alarm remains silent. The tag is designed to self-alarm at any point of signal disruption, be it tampering, not being disarmed prior to removal from the merchandise, or removal from the protected zone. When tags enter into an alarm state, they will also notify the EAS RAD to audibly alarm. Since the tag is in constant communication, if it is removed accidentally from the protected zone, once it is brought back into the zone, alarming will cease since the signal is regained. Sentinel Tags come in lanyard form, but any size or shape tag can be made into a Sentinel Tag, depending on your store's needs.


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Contact our marketing department if you'd like further information on the Sentinel.

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Thought Challenge 

Thought Challenge Review

Paul McGinley
Regional Loss Prevention Mgr
Dollar Financial Group

as published on December 3, 2012

I, like many of you, still watch too many reruns of Seinfeld. One of my favorite moments is when George is learning about (or attempting to learn about) risk management. A narrator for a book on tape begins: "In order to manage risk we must first understand risk. How do you spot risk? How do you avoid risk and what makes it so risky?" I find this entertaining on many more levels than the writers intended, but it also got me thinking (a dangerous thing, according to my wife).

We all have our own methods that we use to identify risks. We can, most likely, off the top of our heads tell our management which locations keep us up at night and why they do. But is that enough?

I ask that question because of the varying characteristics of how we respond. We can audit, train, utilize technological countermeasures (reporting, cctv, alarm upgrades, etc.), and physically be present. Excluding installation new equipment, all these are easy and seemingly free. In reality, they all have a cost.

Those costs can be definable (ex. fuel to get to the site), or undefinable (ex. your time auditing at site A rather than training at site B). Though we may not see it, it is highly likely that those costs are being calculated somewhere in your organization. Critically, they may not be calculated by someone that understands your true operational environment.

Let's consider a possible equation to bridge this gap.

Risk = (Threats x Assets) - Mitigation

Using an equation (such as the above), lets you present risk in a way that may be easier for those that do not view risks everyday to understand. For example, let's consider a scenario where we have a plate of fresh baked cookies that we will leave in a room of toddlers, alone. First, our threat is (obviously) a room of hungry toddlers. Our assets are cookies. We have no mitigating factors.

Risk = (Hungry toddlers x Cookies) - 0 mitigating factors

Looking at it this way, we know exactly what will happen. When we come back in the room there will be a room of toddlers sitting quietly... and a plate of empty cookies. It makes the risk clear and obvious, even to someone that may not be familiar with cookies or children. It also makes it clear that the mitigating factor of an adult in the room might be worthwhile, depending on the value of the cookies.

The larger point is the one I made earlier: it is critical to be able to clearly communicate risk to those that have no basis or grounding to understand in your field environment. If you cannot effectively communicate that risk, in whatever fashion you choose, chances are you will lose access to your mitigating factors or techniques.


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Director, DC & Corp Security Sports Authority Englewood, CO Sports Authority
Manager, Shrink Operations Corporate Hoffman Estates, IL Sears Holdings Corp.
Sr Ops Business Analyst - AP Home Depot Atlanta, GA Home Depot
Corp Safety Manager Confidential Mid-Atlantic Downing & Downing
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Job Opening




District Operations Mgr Home Depot Flushing, NY Home Depot
Asset Protection Mgr Home Depot Miami, FL Home Depot
Loss Prevention Mgr Kmart Fort Oglethorpe, GA Sears Holdings Corp
DC Loss Prevention Mgr Supply Chain, DC Columbus, OH Sears Holdings Corp
Loss Prevention Mgr Sears San Juan, Puerto Rico Sears Holdings Corp
Loss Prevention Mgr Omni Hotels & Resort Providence, RI Omni Hotels & Resort
Regional LP Mgr Compass Group New York, NY Compass Group
Special Investigator Target Springfield, PA Target
Regional LP Mgr Orchard Supply Hardware Watsonville, CA Orchard Supply Hardware
Regional LP Mgr Orchard Supply Hardware Los Angeles, CA Orchard Supply Hardware
Regional LP Mgr Carter's Atlanta, GA Carter's
Loss Prevention Mgr Louis Vuitton Los Angeles, CA LVMH Fashion Group
Regional Safety Mgr PepsiCo Phoenix, AZ PepsiCo
West Div Safety Mgr PepsiCo Foothill Ranch, CA PepsiCo
Dept Mgr Store LP & Safety Lowe's West Des Moines, IA Lowe's
Dept Mgr Store LP & Safety Lowe's Sunnyvale, CA Lowe's
Dept Mgr Store LP & Safety Lowe's Arvada, CO Lowe's


On the Move: Home of the Industry's Original - Sponsored by Cival Demand Associates

Leo Anguiano was named Senior Divisional Director of Asset Protection for Rite Aid.
Kirk VanZee was named Senior Divisional Director of Asset Protection for Rite Aid.
Sandy Chandler
was promoted to Divisional Director of Asset Protection - West Coast for Rite Aid.
Scott Byers
was named Director, Loss Prevention for Golfsmith International.

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Your Career - Sponsored by 3VR

The Problem with High Expectations 
High expectations can have a positive effect; people need a high bar to stretch towards. But many of us take it too far. We slip so easily into criticisms of ourselves and those around us that we no loner expect people to be human beings. (Have some compassion)

How to Turn an Obstacle into an Asset  An article we posted recently discussed the difference between those who succeed and those who don't. However, it seems to miss one really important 'thing': Successful people habitually turn obstacles into assets. (Everything is a gift)

Last week's most popular articles--

16 Job Search Errors You're Probably Making  Over the year, hiring managers have born witness to every hiring, interviewing, resume, cover letter and negotiation mistake there is. From those who see your mistakes over and over, here are 16 common job search mistakes to avoid -- and some of them may surprise you. (Blunders)

Fit Fitness Into Your Workday For those of us who spend long days at our workstations, sitting nearly motionless under fluorescent lights while we stare at computer screens, fitness can seem like nothing more than a pipe dream. How do you squeeze substantial physical activity into a job that squeezes most of the air out of your day? (There is hope)

3VR - video surveillance, video intelligence


The drive home can be the longest drive of the day when looking into the rear-view mirror and seeing nothing but the day's events. It is a great time for reflection and evaluation of all that transpired over the last 12 hours, often times allowing you to realize that the briefest interaction with someone may have been the most important event of the day. Those one line snip-its often times are where the true feelings and intentions are expressed. Piecing them together can mean the difference between success and failure of a project, a program, and even an executive. It is only in reflection that we see the truth and give ourselves the ability to react to it the right way the next day. Take the time and look in the rear-view mirror. You may see something you had not seen.

Just a thought,
Gus Downing

Gus Downing

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