||Mike Truax was promoted to Director of Field Loss
Prevention at Sephora. Mike was previously the
Regional Loss Prevention Manager for the retailer and has been part of the
Sephora loss prevention team since 2010 where he started in Loss Prevention
Investigations/Process Manager. He has also worked at Target as an Investigator,
Mervyn's as an Internal Investigator and Home Base as a Loss Prevention/Safety
Warehouse Manager. Congratulations Mike!
"Data is the new cash" and the underground economy of cybercrime is established
with an estimated value in excess of US $1 trillion Today's context,
we operate in a world in which all businesses operate their technology
ecosystems in order to permit users to access the lifeblood of their business
(information) anytime, anywhere. Fact, related dark cyber communities are also
thriving and developing increased methods and indeed variants of motivations
(ideology, geo-political) to compromise your boundaries and the integrity of
your systems. Businesses struggle to understand what exactly cyber security is.
From there, they have to understand how to identify and protect their vital
"Assets", and how to invest wisely and integrate "cyber security" into their BAU
business activities. So we refer to the challenge as "cyber risk management" as
opposed to cyber security. We see cyber risk management as a business
imperative. "Cyber risk management is a strategic holistic synergy of controls
involving people, processes and technology that can anticipate, identify,
measure and manage cyber related threats and risks with the objective of
protecting vital business assets" Effective cyber risk management protects the
confidentiality, integrity and availability of an organization's assets.
Bottom line it is NOT a technical issue, it's a business imperative.
Justices appear to favor Abercrombie & Fitch Muslim denied job over headscarf -
A must read for all hiring managers Supreme Court receptive to hijab
wearer's religious bias claim against Abercrombie & Fitch. Supreme Court Justice
Samuel Alito channeled his inner stand-up comic Wednesday in indicating that he
and most of the court would side with a Muslim woman who showed up for a job
interview with Abercrombie & Fitch wearing a black headscarf. She didn't get
hired. The clothing retailer said Elauf can't claim discrimination because she
didn't say anything about religion during her interview. A decision in EEOC v.
Abercrombie & Fitch, 14-86, is expected by late June. Editor's Note:
The article is just too long to publish here but should be read as it reviews
the EEOC's Title Vll which requires employers to make accommodations for
employees' religious beliefs in most instances.
FBI offering largest bounty ever for a hacker - $3M - It's about time!
The U.S. Department of State's Transnational Organized Crime Rewards Program has
put a $3 million bounty on Russian hacker Evgeniy Mikhailovich Bogachev for a
number of cyber crimes he allegedly committed using Zeus malware and caused
banking losses of over $100M. This is the largest bounty the U.S. has
offered for information on a cybercriminal. Editor's note: While this
suspect isn't to our knowledge connected to any of the retail data breaches, the
$3M bounty sends a clear message that our government is turning up the heat
on hackers with large bounties. Now lets hope they practice the same
technique on those involved in the breaches.
Express officially launched its Small Merchant EMV Assistance Program to combat
fraud The nationwide campaign was created to help U.S. small merchants
fight fraud through a $10 million reimbursement program designed to accelerate
adoption of EMV payment terminals. It will also arm small merchants with
knowledge about EMV's security benefits. As part of American Express' program,
eligible merchants that have upgraded to an EMV terminal can request a one-time
$100 reimbursement from American Express. The company will deliver educational
resources about EMV to small merchants across the U.S. through email, a
telephone hotline, and a website. A team of ambassadors – the American Express
Fraud Squad – will also visit New York City, Atlanta, Miami and Houston, meeting
face-to-face with small merchants to spread the word about EMV and its benefits.
It cost Target $5.1 billion to leave Canada
On Wednesday, Target announced fourth quarter and fiscal-year 2014 results while
the retailer gave another outlook on the costs it expects to incur as it exits
operations in Canada. In fourth quarter, Target recognized a pre-tax loss of
$5.1 billion related to its discontinued Canadian operations, resulting in a
$(5.59) loss per share. Here's Target's breakdown its expected costs for exiting
its Canada ops: "On January 14, 2015, following a comprehensive assessment of
Canadian operations, Target's Board of Directors approved a plan to discontinue
operating stores in Canada. As a result of the decision, Target recorded a
pretax impairment loss and other charges of $(5,105) million in fourth quarter
Whistleblower in Pilot Flying J Case Claims Wrongful Firing
A man who identified himself as a whistleblower who tipped off federal agents to
criminal conduct by employees of Pilot Flying J, the nation's largest truck-stop
chain, filed suit in federal court claiming retaliation by his employer. John Verble filed the suit in Knoxville, Tenn., against a Morgan Stanley subsidiary
last week, alleging the financial institution fired him in 2013 for his role in
the investigation. He is demanding as much as $5 million, including back pay and
compensatory damages. After Mr. Verble started working as a financial planner at
Morgan Stanley in 2006, he "became aware of numerous criminal activities on the
part of clients," the suit says. Mr. Verble subsequently became a confidential
informant to the Federal Bureau of Investigation, and as a result of his work,
10 former employees of Pilot pleaded guilty to fraud-related charges involving a
fuel rebate scheme, the suit says.
20% Increase in 'Next-Generation' Cybersecurity Spending Predicted
FBR Capital Markets predicts a 20% increase in "next-generation cybersecurity
spending" this year, relative to a 3% to 5% IT spending environment, as
companies move beyond traditional firewall and endpoint vendors to cloud and Big
Data solutions. It's yet another signal of how high-profile cyberattacks like
those at Anthem Inc. and Sony Pictures Entertainment Inc. have sent companies
scrambling to evolve their defenses in the face of increasingly sophisticated
hackers. About 10% of enterprises and government agencies have upgraded to
next-generation security software, such as firewalls that detect and block
threats at the application level, or Big Data analytics services geared toward
security, said Daniel Ives, an FBR analyst and author of the report. The market
for those software tools could be $15 billion to $20 billion over the next three
years, he said. As cyberattacks make headlines and disrupt business across all
industries, boards of directors and other C-suite executives are increasing
budgets in hopes their companies won't be next. Companies also have invested
widely across their security portfolios, including technology and personnel.
Analytics that profile employee's digital work activities may help prevent data
theft by rogue employees, though relatively few companies use the technology.
Anthem: 78.8 million affected, FBI close to naming suspect
On Tuesday, Anthem, the nation's second largest health insurer, said that 8.8 to
18.8 million people who were not customers could be impacted by their recent
data breach, which at last count is presumed to affect some 78.8 million people.
This latest count now includes customers of independent Blue Cross Blue Shield (BCBS)
plans in several states. In a statement, Anthem said that the breach affects
current and former customers of dating back to 2004. The company said that
attackers were able to obtain "personal information from our current and former
members such as their names, birthdays, medical IDs/social security numbers,
street addresses, email addresses and employment information, including income
West Coast Ports impact this spring benefits some and hurts others this upcoming
TJX boost wages for U.S. store associates to at least $9 an hour, mirroring
Tractor Supply Company ups domestic store target to 2,500
Macy's developing new store formats - further integrate stores and online &
expand nameplates outside U.S.
Sycamore Partners drops bid to buy Chico's
Lumber Liquidators to open 30-35 new stores, remodel 15-20
Havertys Furniture to open 4 new stores in 2015
Macy's has said it may also open a chain of discount stores
Ms. Hoguet said on Tuesday that those stores would most likely resemble T.J.
Maxx or Nordstrom Rack, rather than an outlet. Macy's hoped that new off-price
stores would introduce its brand to a new strata of shoppers, without
cannibalizing sales at its department stores, she said.
Quarterly Same Store Sales Results
Lowe's Q4 up 7.3% with sales up 7.6% - full year comp's up 4% with sales up 5.3%
Dollar Tree Q4 up 5.6% with sales up 10.8% - full year comp's up 4.4% with sales
Ace Hardware Q4 up 4.7% with revenue up 13.6% - full year comp's not reported
with sales up 12%
Papa Johns Q4 North America up 4.1%, International up 8.9% with global sales up
Target U.S. Q4 up 3.8% with sales up 4.1% however post $2.6B loss - full
year comp's up 1.3% with sales up 1.9%
TJX Co. Q4 up 4% with net sales up 6% - full year comp's up 2% with net sales
Lumber Liquidators Q4 down 4.2% with net sales up 5% - full year comp's down
4.3% with net sales up 5%
Sears Canada Q4 down 9.1% with revenue down 18% - full year comp's down 8.3%
with revenue down 14%
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Given the news
this week, we wanted to share
this informative, timely episode once again:
Kenya's West Gate Mall Massacre
- Could it happen here?
In September 2013, armed gunmen attacked the Westgate shopping
mall in Nairobi, Kenya, resulting in 61 civilian deaths, six dead security
officers and over 175 injured.
Special Agent In-Charge Richard Frankel of the
deployed to Kenya with a Rapid Deployment Team and assisted the Kenyans in
the forensic and intelligence investigation related to the terrorist attack. In
this LPNN interview, Mr. Frankel talks about this high-profile investigation,
the odds of a similar attack occurring in the U.S., and the importance of
active-shooter programs for retailers. With the ultimate responsibility of
protecting your employees and customers, learn what LP executives can do to
prepare for and prevent such a catastrophic event.
Episode Sponsored By:
Solution Providers, have a
video or commercial you want to publish?
2015's Let's Get LP Social
We still want your Group LP Selfies
- So keep them coming retail LP teams!
Submit a group selfie of you and your LP team and you could get a plaque. Please
submit a high resolution photo (300 dpi) and logo at 5" wide for your printed
plaque, and if you have a tagline or slogan either from your team or from the
company, please send it to us as well for inclusion on the plaques and here on
Click here for more details.
LP Team Group Selfie
Showcasing each team in order!
Team - Your Pride
Dunkin' Brands Loss Prevention Team
the Integrity of our Brands while Driving Overall Profitability"
*Originally published on September 8, 2014
View all the selfies
The liability shift and its impact on mobile payments
This is going to be a major year for innovation in mobile payments, and credit
card payments in general, as the fundamentals of credit card-based payments are
being shaken by the "liability shift" that occurs later in the year.
Essentially, "liability shift" places the burden for fraudulent credit card
charges in the hands of merchants and issuing banks that don't implement new
technology to accommodate chip-based credit cards that offer superior fraud
protection versus magnetic stripes common in the US. The motivation behind this
policy is fundamentally that the US has become the global capital for credit
card fraud, with a predicted $10B US in losses due to fraud in 2015. There are
several broad trends and technologies to watch in 2015 as the payment space
New payment networks - One option for increasing security, lowering
merchant costs, and "owning" customer data through the entire payment process is
skipping the traditional credit card networks altogether.
New payment devices - The mobile phone is still a relatively new payment
device, and it's unclear whether it's the ideal way to pay for goods and
services, or if another device will soon supplant it. Apple is headed for a
hybrid approach, allowing its forthcoming Watch to work with Apple Pay installed
on a phone. Other upcoming products range from phone cases that add payment
capabilities, to devices that look like traditional credit cards, but can
"change personalities" to present different accounts to a payment terminal.
The rise of the QR code - QR codes, on the other hand, can be generated
on nearly any device and read by relatively low-cost scanners that many
merchants already have installed. The QR code is displayed on the device's
screen and scanned at the point of sale, where matching codes allow the
transaction to proceed.
American Apparel hires its first chief digital
Web sales for Home Depot grow 37% in 2014
Neiman Marcus launches own mobile payment system
Millennials Drive Mobile Ecommerce Growth in
Canada: CIRA Report
Two men fencing operation & Rite Aid warehouse worker that stole $50,000 of
merchandise headed to trial in Philadelphia Three Philadelphia men are
headed to trial for allegedly stealing at least $50,000 worth of Rite Aid
merchandise to stock an illegal convenience store operating out of a home
basement. In brief court appearances Tuesday, Juan Agosto, 36, Edwin Burgo, 41,
and Miguel Ortiz, 44, waived their right to a preliminary hearing so their cases
go directly to Bucks County Court for trial. The arrests followed a tip to Rite
Aid that one of its tractor-trailers and a second vehicle would be at a parking
lot in the 200 block of Canal Road, near the company's warehouse on Geoffrey
Road in Falls. The company-installed GPS system in the truck identified Ortiz as
the driver, and surveillance was set up, police added. Early on the morning of
Oct. 9, Ortiz's truck entered the parking lot followed by a Dodge pickup
carrying Agosto and Burgos, court records show. The pickup truck's bed was empty
when it entered the lot, but was filled with Rite Aid storage totes when it
left, police said, although no transaction was observed, they said. The pickup
was stopped by police, and Agosto and Burgos were taken into custody. Ortiz was
taken into custody at the Rite Aid warehouse. Police said the totes and backseat
of the truck contained soaps, cleaning supplies, makeup, paper products and
other items, which were then taken to a store run by Agosto out of his North
Seventh Street house in Philadelphia. Police said the operation at the house
was so elaborate it had more surveillance cameras than a Rite Aid store.
ORC male duo arrested & charged with organized retail theft in Greensboro, N.C.
- Selling stolen goods to fencing operation Greensboro police have arrested two people accused of
stealing $1,500 worth of goods from several retail establishments. Jonathan
Scott Spry, 28, and Samantha Lynn Yates Worley, 33, are charged with organized
retail theft. Arrest warrants allege that the two took the goods over a 90-day
period, with the intention of selling them or placing them "in the control of a
retail property fence."
Theft ring hits area Walmarts in Athens, TN - "Two men part of a larger group"
Two men police have been attempting to identify have been confirmed as members
of a theft ring spanning multiple counties, according to Athens Police
Department officials. It was previously reported that on Feb. 10, APD officers
responded to the Athens Walmart in reference to four televisions and one set of
spiderwire valued at a total of $1,632 being stolen from the store. At the time,
one unidentified white male wearing a green hoodie made off with the TVs and
escaped in a silver Jeep Cherokee being driven by a second unknown male. APD
Det. Josh Rhodes began investigating the situation and determined that the two
unidentified men are part of a larger group of people who have committed thefts
at several area Walmarts. Thefts by this group of young men have reportedly been
confirmed in Madisonville and Signal Mountain; the same vehicle was seen in each
of the incidents. If anyone has information on the suspects, they can contact
Rhodes at 423-744-2739.
male - meat thief hitting Kroger and others for three years in Columbus, OH
Reynolds, 46, is being sought on theft and criminal-trespass charges that accuse
him of shoplifting hundreds of dollars worth of meat from area groceries during
shoplifting sprees dating back three years. Averaging $150 worth of meat per
theft, Reynolds probably wasn't eating it all himself but had an outlet for it
on the black market, Hedrick said. One of the trends our office has observed
over the last few years is the growing amount of meat thefts in central Ohio,"
City Attorney Richard C. Pfeiffer Jr. said in a news release about the search
for Reynolds. "It's less rare than it used to be. He said he doesn't know where
Reynolds might have unloaded his ill-gotten meats, although they could be sold
to smaller carryout stores, restaurants, even food trucks. "He's got to be
selling it somewhere," Hedrick said. "Mr. Reynolds is known to Kroger," Jarrell
said. "He's been stealing from our stores for years." Loss-prevention officers
from markets across the state are gathering today at a Grocers Association
conference on the Northeast Side to share tactics and strategy, Filler said.
Discussion of meat thefts is almost guaranteed to be on the table. dispatch.com
Chicano Brotherhood gangsters charged with stealing laundry detergent from
Family Dollar Deputies have charged two members of the Texas Chicano
Brotherhood gang with theft for taking laundry detergent from a Family Dollar
near Edinburg. Justice of the Peace Jaime "Jerry" Muñoz charged 35-year-old Ismael T. Zavala and 24-year-old Jose I. Alanis with theft, a Class A
misdemeanor, according to the Hidalgo County Sheriff's Office. Surveillance
video released by the Sheriff's Office shows Zavala and Alanis taking several
hundred dollars worth of laundry detergent from a Family Dollar store.
lead U.S. Marshalls to 7th West Michigan's Most Wanted Capture A
seventh fugitive featured on West Michigan's Most Wanted has been captured by
authorities. "I have received numerous tips based on your feature on FOX 17, so
it's been helping in numerous cases," U.S. Marshals Fugitive Task Force
Supervisor Steve Hetherington says. Authorities are hoping the tips keep rolling
in, like the one used Monday to arrest Amanuel Measho in Washington D.C. He says
the tipster searched Measho's name online and saw him as one of West Michigan's
Most Wanted's featured fugitives. Measho has a lengthy rap sheet, wanted on drug
charges in Kent County, hunted by the U.S. Marshals, assisted by Homeland
Security, and also wanted in Washington D.C. for felony identity theft, which is
where the tipster led the U.S. Marshals. Measho is just one of five wanted
fugitives captured in the past few days. Andrew Reynolds and Brett Thompson were
also caught thanks to viewer tips. Kedrick Scott was arrested Monday after
getting caught up with some alleged shoplifters. "They had a call at the Best
Buy for a possible shoplifting in progress. They were able to identify the
vehicle leaving the parking lot, two uniform officers made a traffic stop and
found Mr. Scott as one of the passengers in the car," Hetherington says.
Bag Gang' sentenced in connection with drug store burglary in Jackson, MS
Three members of the "trash bag gang" are sentenced for being involved in the
burglary of a drug store in Choctaw County. The group became known as the "trash
bag gang" because they would use a can from the stores they robbed to carry out
the drugs they had stolen. All 3 men are habitual offenders and sentenced to 8
to 20 years. In exchange for their guilty pleas, the State agreed not to pursue
other charges pending in other counties against the suspects. They must testify
against the one remaining co-defendant.
Watchung, NJ Police investigating a $2,600 theft from Bed Bath and Beyond
Police are investigating the theft of $2,660 in miscellaneous merchandise from
Bed Bath and Beyond. According to police at 5:39 a.m. on Feb. 14, two black men
entered the store at 1515 West Route 22 and loaded a storage container with the
merchandise and fled from the area.
Two men hit Stop & Shop working together to steal
DVD's busted in Watchung
ORC Pomona male facing 4 years in prison for
hitting Lord and Taylor stealing $1,838 of Michael Kors handbags - repeat
ORC couple arrested for $1,500 theft after hitting Walmart store multiple times
in Washington City, NV
Three arrested in local credit card fraud ring in Lubbock, TX., purchasing gift
Six member ORC ring busted for string of thefts in
Austin at The Domain and Barton Creek Mall
Do you have an ORC case to share?
Publishing it educates the LP & retail community,
which might fuel even more jobs and funding.
Share your ORC news and help the industry grow!
Nissan dealership in Hawthorne, N.J., missing 58 cars - some of the cars used in
shoplifting and burglary rings Over a three-month span, Nissan of
Hawthorne, located at 1060 Goffle Road, discovered they were missing 90 cars. Of
those, 32 have been recovered ranging from North Carolina to Massachusetts,
Capt. Jeff Vanderhook said. Most of the cars were located in the New York area.
Police arrested Luis Berrios, 33, of Prospect Park, for stealing $126,000 from
the dealership. Berrios was allegedly taking car rental money and not keeping
track of the rentals for most of 2014 up until November. Vanderhook said the
major-ity of the people driving the stolen cars have been arrested on other
charges. Some of the cars have been used in shoplifting and burglary rings,
pulls a gun on Macy's Loss Prevention Agent, leads Police on 2 County chase in
Washington A man accused of threatening to kill mall security guards
and then leading police on a chase that spanned two counties in Washington was
arrested Tuesday. Police said the incident began when the man grabbed three
pairs of jeans from a Macy's at a mall in Olympia. When he was confronted by
store security guards, the man pulled out a gun and threatened to kill them,
Olympia police said. The man got into a car and sped off to Interstate 5. A
chase ensued that carried into Pierce County and Lakewood, police said. Officers
lost sight of the car, but Tacoma residents found the abandoned car and alerted
police. Officers spotted the man jumping a fence and took him into custody in
Rhode Island Most Wanted website features Macy's Credit Card fraud spree
An apparent credit card fraud spree included a transaction at the Macy's inside
Warwick Mall, according to the Rhode Island Most Wanted website. Surveillance
photos posted on the website show a black man inside the store on Dec. 26, 2014
making a purchase in the china department. The sale was among $6,000 in
transactions charged to the victim's credit card between Dec. 17 and 27, the
Colorado Springs Detective see Pharmacy Robbery pattern, nabs man at Walgreens
in New Mexico A man who police say stole prescription pills from a
Colorado Springs pharmacy in January has been arrested by Albuquerque, N.M.,
police for similar crimes, Colorado Springs police said Tuesday. Colorado
Springs Police Detective Cliff Gregory heard of a pharmacy hold-up pattern in
Albuquerque after a man jumped the counter at the Walgreens at 2785 Dublin Blvd.
and demanded prescription pills at gunpoint. Blake Gallardo, 22, was in custody
on suspicion of robbing Albuquerque stores when Gregory obtained an arrest
warrant for him related to the hold-up here. Gallardo's local arrest was on
suspicion of one count of aggravated robbery of a controlled substance.
Victoria's Secret thief in Beachwood, OH charged with Robbery after running into
a Police car and Security vehicle during his attempt to escape A man
accused of stealing sweatpants from Victoria's Secret, as well as jeans and a
t-shirt from another Beachwood Place mall store the evening of Feb. 20, was
charged with robbery. The charge was escalated from theft because the suspect,
24, of Akron, got into a car as he tried to escape and struck with his car both
a mall security and police vehicle. The suspect then got out of his car and was
arrested after briefly running from the scene. The amount of the items stolen
Molinelli's Jewelers employees in Pocatello, ID apprehend 2 would-be burglars
Suspects removed screws from the showcase and moved the glass enough to grab
several pieces and attempt to flee.
Two Paterson, N.J., deli employees accused in $1.4
million food stamps fraud
Multiple Burglaries Hit St. Louis Area Tire
Williams Jewelers in Denver, CO the victim of a
Smash and Grab Armed Robbery; the loss has yet to be determined, no injures
Chevron - Houston, TX - Burglary/ ATM
Circle K - Sanford, FL - Armed Robbery
CVS - East Naples, FL - Robbery
CVS - Staten Island, NY - Robbery
CVS - Manassas, VA - Armed Robbery
Dollar General - Marysville, PA - Robbery
Firehouse Subs - Nashville, TN - Shooting
Lord & Taylor - West Nyack, NY - Theft/ Robbery
Metro PCS - Naples, FL - Armed Robbery
Mini Express - Plaistow, NH - Armed Robbery
Old Guys - Gulfport, MS - Burglary
Outboard Shop - Juneau, AK - Burglary
Plaid Pantry - Marion Co, OR - Armed Robbery
Subway - Tulsa, OK - Robbery/ Shot fired
The Marketplace - Sunriver, OR - Burglary
United Dairy Farmer - Norwood, OH - Armed Robbery
US Cellular - Omaha, NE - Armed Robbery
Verizon - West Islip, NY - Burglary
7-Eleven - Fontana, CA - Robbery
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Mike Truax was promoted to Director
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How to Avoid the Two Guaranteed Success-Killers We all constantly
search for the latest trick that will give us the edge. One of the most
simplistic tricks to success is one we have already in our arsenal: having a
positive impact on others. How we treat others is more indicative of our ability
to achieve than our credentials.
Avoid these success-killer traits
7 Thoughts that Make Failure Inevitable
It's easy to think negatively about failing. It's not fun when you don't win and
when things don't turn out how you planned, but success will only happen if you
believe in yourself as well as your goals. Here are some common failure beliefs
that will hinder any chance of success you had, so wipe them from your thoughts!
"Waste of time"
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companies and people. Participating in it is human nature and we all know
third-party information leaves a lot to be desired. So the rule of thumb should
be to be cautious about believing, try not to form an opinion until you've heard
both sides, understand the agendas that everyone has, and most importantly be
careful about what you say.
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