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February 26, 2013 SUBSCRIBE

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Aaron Rogers was promoted to Director of Field Risk Services for Axcess Financial.
Prior to this promotion Aaron was the Manager of Risk Services with Axcess Financial since February 2012. Before joining Axcess Financial, Aaron worked at Radio Shack for two years as an Area LP Director and Divisional LP Director. He has also held other LP positions with Sears and Lowe's. Congrats Aaron!
Jerry Snider was promoted to Executive Director of Corporate Loss Prevention for Old Time Pottery, Inc. Jerry has been with Old Time Pottery, Inc. since 2007 when he started their Loss Prevention Department. Jerry has been in the loss prevention industry for over 30 years and has held Vice President and Director positions at retailers including Service Merchandise and Dollar General. In 2002, he started the Loss Prevention Department from the ground up for Dollar General. He started his LP career as a Corporate Polygraph Examiner. Congrats Jerry!

Adam Fulton was promoted to Director of Loss Prevention for GameStop.
Adam has been with GameStop since 2001. Prior to that he worked as a Regional LP Manager for Wherehouse Music for two years. Adam has also worked for The Limited as a Regional Investigator and for Rich's Federated Department Stores as a Loss Prevention Manager. Congrats Adam!

Michael Zang was named Loss Prevention Director, Greater China for Gap Inc.
Michael has 15 years experience in LP and AP in retailing business. Prior to joining Gap, he was the Head of AP for METRO Cash & Carry China for four years. Before that he was LP Director at China Resources Vanguard Co. Michael started his LP career with Wal-Mart China as a District LP Supervisor. Congrats Michael!

Macy's attorney's claims J.C. Penney "knowingly and purposely demanded and received confidential  information" from Martha Stewart Living about the contract of Macy's and crafted a deal that was more lucrative than the Macy's agreement. According to the AP, the crux of the issue apparently lies in a provision with Martha Stewart Living’s agreement with Macy's that allows Martha Stewart to sell goods in categories like bedding in Martha Stewart Living's own stores. This is a battle to watch as it might have a huge impact on J.C. Penney long term. (Source

Radio Shack may have to sell assets if results don't improve 
The company said that if operations during the year were significantly worse than in 2012. If the trend continues or worsens after 2013, RadioShack said it may be forced to incur additional debt at higher interest rates, reduce capital spending below that required to support its current level of operations, close a significant number of stores, or sell one or more subsidiaries as it posted a loss of $139.4 million for the year. (Source

Retailers expect 2013 to be another big one for mergers and acquisitions in their sector  A survey of 100 retail financial chiefs found 94% expect M&A's to increase or remain steady. Last year was the busiest since 2007, the year right before the recession started showing itself. So far this year, some of the announced deals include Office Depot’s proposed purchase of its smaller rival OfficeMax Inc.; Swatch Group’s plan to buy jeweler Harry Winston; VF Corp.’s offer for Australian action-sports brand Billabong, and Supervalu's selling of a number of their divisions to their old Albertson's group. Kind of explains why Harry Winston's LP Directorship is open right now. (Source

Apple can't build stores fast enough to keep up with sales 
Apple has about 400 stores in 14 countries, and they are at peak traffic — 370 million people walked through their doors last year. But as the data below shows, while Apple is selling more iPhones, iPads and Macs than ever, it’s having a hard time keeping up on the retail store front. One of the things CEO Tim Cook mentioned as a priority in 2013 for Apple is that it will be investing “like crazy” in retail, specifically international retail stores in new countries. So far, however, it looks as though he’ll be doing that all without someone dedicated to guiding the retail ship. (Source

Best Buy cuts 400 jobs at HQ in Minnesota. 
Best Buy said this is the “first phase” in the cost cutting of $725 million promised by CEO Hubert Joly. In a statement released by Best Buy, store employees ‘Blue shirts’ will not be effected by this round of cuts. (Source

Publix continues to exceed goals; rumors of expanding to North Carolina market. Publix has grabbed market share and profits as it has seen some of its competition in Florida closing stores. Albertson’s closed most of its stores in the state of Florida and Sweetbay closed 33 last year. Publix reported an increase in both sales and profits in 2012. The move into North Carolina would be the second move out of state for the Florida based grocer, who opened stores in Tennessee over 10 years ago. (Source

Employee injured at company sponsored go-cart event; should he be covered under workers’ comp. Team-building exercises are fun and can motivate the staff, but what happens when someone gets hurt. Terms like, voluntary participation, course of employment, and company sponsored event, may throw a wet blanket on the fun. (Source

Sprouts Farmers Markets - 19 stores hit by POS malware attack that may have compromised customer credit card data.  Sprouts said the breach occurred between Jan. 25 and 29, depending on the affected stores. The retailer said it was working with law enforcement authorities and forensic experts to determine who might be responsible for the attack. Sprouts engaged a data security firm to strengthen its point of sale procedures and add additional protections for customer information in all of its 151 stores. (Source

Investors demand more transparency about corporate cyberattacks
More than 70 percent of American investors are interested in reviewing public company cybersecurity practices and nearly 80 percent would not likely consider investing in a company with a history of cyberattacks, according to a new nationwide survey of investors released by HBGary at the RSA Conference 2013 in San Francisco. (Source

Google, Facebook and Twitter open up about Cyber Security enforcement. 
From shutting down counterfeit website to closing off access to 600,000 personal accounts per day, the Cyber Enforcement groups of Google, Facebook and Twitter share their stories of daily activities. (Source

Family of Teen Stabbed in Attack Sues Galleria Mall for failure to provide adequate security  The family of a 13-year-old boy stabbed in the heart at the South Bay Galleria in Redondo Beach is suing the mall owner and the mall's security company calling the mall a "cesspool for crime." The family alleges the mall failed to provide adequate security and surveillance cameras that could have helped identify the assailant from the Dec. 29 attack as the schoolmates sat on a bench near a mall movie theater. The children were severely injured in the attack. The boy was stabbed six times in the chest, heart, lung and arm and spent two weeks in the intensive care unit at a hospital. The girl was stabbed three times. (Source

Virginia man who abducted a 2 year old at the mall will not be prosecuted.   Prosecutors in Albemarle County say that 46 year old James Key is not a threat to society and suffers from seizures and have dropped the felony abduction case against him. The parents of the two year old were walking through the Fashion Square Mall when Key grabbed the hand of the 2 year old from her parents hand. The father of the child is not happy with Mall Security or the courts. (Source

Sacramento Sheriff’s Dept seized 80,000 counterfeit CD’s and DVD’s; 10 people arrested. In an investigation over the weekend, Yuba and San Jose County agents executed a search warrant, recovering 50,000 counterfeit CD’s and 30,000 DVD’s as well as $26,000 in cash. Ten people were arrested in the counterfeit operation. (Source

BBC reports of Counterfeit Enforcement in Dubai.  The largest mall in the world faces the problem with counterfeit goods available just 5 minutes at open markets down the road. An estimated $45 billion dollars of counterfeit goods are trafficked through the Arab country. (Source

Cargo theft in Canada has some Trucking Companies upset about the response of the Royal Canadian Mounted Police.  In the last few months, cargo theft had cost trucking companies over $300,000. The Atlantic Provinces Trucking Association believes the RCMP need to be more involved in the investigation. (Source

“Gallon Smash Prank” , an alarming prank that has gone viral on YouTube, real concern for store owners and customers.  The prank involves young males who smash gallons of milk or juice while pretending to slip and fall inside the store while another subject films the whole thing. The goal of the prank is to elicit a shocked response from customers and associates. So far the smashing of the gallons itself has caused product loss and store damage, and nearly injured customers in retailers across the country. Thanks Angelo Chavez, ORC Manager at Supervalu for submitting this article to the Daily.  (Source

Escambia, Fla. Walmart shoplifting apprehension escalates to robbery as suspect pulls a gun in the LP office.  Following the suspect’s apprehension and a brief struggle, the suspect was brought into the LP office where he was able to draw his semiautomatic pistol and escape. No one was injured. (Source

Man uses shovel in beating at a Walmart store in Michigan.   
Fruitport Township Police are looking for the man who beat another man with a shovel at a Walmart store. The assault happened between 2:00am and 3:00am on Monday, February 18 at the Walmart at 1879 E. Sherman. Police say that the assault was not a random act and the victim and the suspect know each other, but the victim has not been cooperative with police. The victim did survive the attack and was treated and released from a local hospital. (Source

Wolfe’s Camera store in Topeka robbed again; second time in 3 months, over $50,000 in loss.  Topeka Police are looking for a suspect in the break-in of a downtown Topeka camera store. Wolfe’s Camera stated that they lost 32 cameras and lens valued at over $26,000 and suffered over $2000 worth of damages to the store. Back in November a similar incident occurred. (Source

Cedar Rapids man charged in two mall jewelry store thefts.  
Jayson Law, 27, of Cedar Rapids, was charged with first-degree theft after allegedly stealing five pairs of earrings valued at $15,692 from Rogers Jewelers at Westdale Mall in Cedar Rapids. Cedar Rapids police report Law entered Rogers Jewelers on Feb. 19 and asked to see the earrings before grabbing them and fleeing the store. As a result of that investigation, Law was also charged with second-degree theft for a similar theft at Helzberg Diamonds in Cedar Rapids on Jan. 24. Law asked to look at three diamond tennis bracelets valued at $4,497, then ran from the store. (Source

Quarterly Same Store Sales Results

Home Depot 4Q up 7% with revenue up 14%
Steve Madden 4Q up 5.9% with revenue up 13%
Macy's 4Q up 3.7% with revenue up 7.2% with online sales up 48%
Vitamin Shoppe 4Q up 5.2% with revenue up 2%
Dillard's 4Q up 3% with net sales up 2%
Lowe's 4Q up 1.9% with revenue down 5%
Saks Fifth Ave 4Q up 0.7% with revenue up 6%
AutoZone 2Q down 1.8% with revenue up 2.8%
Radio Shack 4Q down 7% and reported a loss of $139.4M for the year

Senior LP executives - We'd like to hear from you
We are conducting an informal survey in regards to the traditional retail LP model to see how LP jobs have incorporated any components of the IT security. If you are a senior Loss Prevention executive in retail and have any IT security responsibilities we'd like to hear from you and find out exactly what they are. Involvement may include but not limited to: mobile and tablet roll-outs, privacy issues, and internal threat analysis. Email Gus confidentially at Thank you.


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2012 Thought Challenge Awards Committee

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RILA's Retail Asset Protection Conference
is just two months away.
Book your space before it sells out!


Here's what's happening at the 2013 event:

MORE Companies: The current number of companies registered is outpacing 2012 by 14%. If this trend continues, the event will see more than 115 retail and consumer good product manufacturer companies in attendance. This statistic showcases that the Retail Asset Protection Conference is the go-to event for all types and sizes of retailers. For a breakdown of the size and scope of the companies in attendance at the 2012 event, please contact us today.

MORE Retailers: Registration is up 58% over this time last year, with more than 300 retail executives registered. With this, we're likely to keep our 1 retail individual to every 1 exhibitor individual ratio, and if not surpass it with more than 1 retailer for every exhibitor individual.

Many companies are bringing teams of five or more executives: 7-Eleven, Advance Auto Parts, AutoZone, Big Lots, Dick's Sporting Goods, Dollar General, Family Dollar, jcpenney, Lowe's, PETCO, PetSmart, Publix, Home Depot, Home Depot Canada, Target, The Pep Boys, Walmart and Walgreens.

MORE Dedicated Exhibit Hall Time: You spoke, we listened. At the 2013 event, RILA has added an Exhibit Hall Preview Hour on Monday, April 29, from 12:30 - 1:30 p.m. This time will focus on engaging the retailers much earlier in the conference. Use this hour to schedule appointments, have kick-off conversations, or to utilize your networking from the Welcome Reception the night before for demos during this hall preview hour.

MORE Chances to Network: Golf is moving to Sunday, so now you can attend both the charity golf outing on Sunday and the complimentary training session on Wednesday afternoon. And with the event and hotel held in the same location, you are guaranteed to run into retailers in the restaurants and hotel lobbies.

Need a little more insight on the conference?
RILA will be hosting our 60-Day Exhibitor & Sponsor Webinar on Thursday, February 28, to share more of the ins and outs of the 2013 Retail Asset Protection Conference and how your organization can benefit from participating. To attend this webinar, please contact us today, and we will send along the invitation.


Sign up today!

Don't delay. Space is limited, and the 60-Day Attendee List goes out this week, along with our Exhibitor & Sponsor Webinar this Thursday.

Have questions or interested in sponsoring? Contact


3VR - video surveillance, video intelligence


Craftsman tools the target of two men in Spartanburg.  Sears Loss Prevention attempted to apprehend the two suspects as they were getting into a car, dropping the three sets of Craftsman tools. The Loss Prevention agent became stuck on the door jam and was dragged 20 feet before getting free and unharmed. (Source

Four charged with Organized Retail Theft in a Crockett, Texas Walmart. 
Four suspects have been charged with organized criminal activity, which in Texas is a felony, for pushing carts filled with merchandise out of a Walmart store. A man and women were witnessed pushing the carts to an awaiting SUV where two additional suspects helped them load the merchandise into the truck. Crockett Police stopped the vehicle, all four suspects were arrested. (Source

Six suspects hit the Victoria’s Secret store in Redmond, WA for $2700 in bras; second time in 11 days.  As reported yesterday, the Victoria’s Secret store has been targeted in Gastonia, North Carolina; the store in Redmond, Washington has the same problem. Yesterday a group of six suspects entered the Redmond store stealing 33 bras, total value of $2700. Police believe the same group hit this store back on February 13. (Source

Serial Shoplifter hits Metro stores in Omaha and stores his loot in storage unit  Serial shoplifter, parolee, hit at least a half dozen Omaha and Council Bluffs metro stores and was arrested. 43 year old Anthony Q Perkins shoplifted six expensive Dyson vacuums that retail for about $600 each. Video shows a man matching Perkin's description rushing out of the Shopko in Council Bluffs with two of the vacuums, while security alarms sound. He was selling the stolen loot online. Perkins was arrested after a foot chase with Scheels loss prevention. He had dozens of stolen team jerseys. Inside the car he had been driving loss prevention found about 75 folded shipping boxes. He also rented a storage unit to hold all the loot. (Source (Source

UK shoplifter travels to Ireland to shoplift for an unidentified third party 
A woman traveled from England to Northern Ireland to go on a supermarket shoplifting spree, and was told to target Sainsbury's at Sprucefield, Lisburn, by a man she met near a Dublin prison, prosecutors said. Clothes worth £500 were loaded into a trolley during the raid carried out by two women last week. The second suspect has not yet been caught. Bail was denied until her sentencing next month. (Source

Do you have an ORC case to share? Publishing it educates the LP & retail community
which might fuel even more jobs and funding.
Share your ORC news and help the industry grow

Thought Challenge 

Thought Challenge Review

Derek Rodner
VP, Product Strategy
Agilence, Inc.

as published on December 5, 2012

Big Data is considered an IT buzzword by many Loss Prevention (LP) experts; however, this is more than a fad and it’s time for LP and security experts to listen up! In the four years since the term Big Data was originally adopted within the IT community, the number of data sources has exploded, now including smart phones, social media posts, web interactions and much more. Each and every day an estimated 2.5 quintillion (that is 17 zeroes after 2.5) bytes of data are created, and nearly 90 percent of the world’s data has been created in the past two years, according to IBM. As a result, experts predict that by 2015, the global market for Big Data technology and services will swell to $16.9-billion, from just $3.2-billion in 2010. So, what does that mean for retail LP? A lot!

Within the next two years, 30 percent of retailers will run out of storage capacity, according to The Edgell Knowledge Networks, and while nearly 80 percent are aware of the Retail Big Data concept, less than half understand the implications it has on their business. One immediate implication is clear, if retailers continue to ignore this issue they will be overrun by it.

Beyond the amount of data, the types, sources and implications of the data are key to understanding and managing this growing stream of information. While there are two main types of data - structured and unstructured - there is a seemingly endless list of data sources. The number of data points continues to grow as data capture technology continues to advance, but the true power of Big Data comes in the insights.

Big Data can be a game changer for LP and security. Each and every data stream, whether it be structured or unstructured, provides a unique glimpse into the security and efficiency of an organization. From dwell time to the T-log, each and every data point is a piece in a larger puzzle. Armed with this information, LP experts can make calculated decisions based on tangible facts in order to cut shrink maximize profit.

With that being said, I think it’s time for Big Data to stop being categorized as a buzzword and begin its reign as a top retail tool. What better way to accomplish that than by formalizing this definition for the industry:

Retail Big Data (n.) – is the collection of all data and video in a single place, available in real-time.

What could you do if you had all of that information available at your fingertips?
Assuming you don’t currently have this – since only two percent of retailers do – it’s imperative that you get involved in your organization’s process to develop and drive a Big Data solution. Big Data has the potential to drastically impact LP, so you need to get yourself a seat at the table. What role are you playing in the Big Data equation?



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Manager, Shrink Operations Corporate Hoffman Estates, IL Sears Holdings Corp.
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Job Opening




Group AP Coordinator Target Springfield, PA Target
Exec Team Leader AP Target Cincinnati, OH Target
Exec Team Leader AP Target Albany, NY Target
AP Investigator Target Ellicott City, MD Target
Market AP Mgr Walmart Fayetteville, NC Wal-Mart
Market AP Mgr Walmart Prattville, AL Wal-Mart
AP Manager (In Training) Walmart Sterling Heights, MI Wal-Mart
AP Manager (In Training) Walmart Forest Park, IL Wal-Mart
AP Manager (In Training) Walmart Sonora, CA Wal-Mart
Loss Prevention Mgr Macy's Altoona, PA Macy's
Loss Prevention Mgr Macy's St. Peters, MO Macy's
Field ORC Manager Corporate Miami, FL Gap Inc
Regional LP Mgr J. Crew San Francisco, CA LinkedIn
Market LP Mgr Shoe Carnival Gastonia, NC Shoe Carnival


On the Move: Home of the Industry's Original - Sponsored by Cival Demand Associates

Aaron Rogers was promoted to Director of Field Risk Services for Axcess Financial.
Jerry Snider was promoted to Executive Director of Corporate Loss Prevention for Old Time Pottery, Inc.
Adam Fulton was promoted to Director of Loss Prevention for GameStop.
Michael Zang
was named Loss Prevention Director, Greater China for Gap Inc.

Post Your New Job or Promotion! Click Here

Your Career - Sponsored by 3VR

How Do You Give the Boss Feedback Without Sounding Like a Suck-up 
Ever wanted to tell your boss they did a nice job on their presentation? Afraid it will seem like you just want to get on their good side? David Selinger, CEO and Cofounder of RichRelevance, answers this business question. (Be sincere)

How Do You Give Difficult Feedback To a Team Leader?  Sometimes it's hard to tell your team leader that their new idea just isn't as amazing as they think. Denys Resnick, Director of Strategy Programs at Nine Sigma Inc. answers this business question. (Tell them)

How Do You Give Difficult Feedback To a Team Leader?  After watching Denys Resnick's video, check out this video by Joel Peterson, Chairman of JetBlue and Founder of Peterson Partners. He'll answer the same, tough question. (Part two)

Why We Don't Always Tell the Truth
From experience, there are three fundamental concerns that cause people to shade the truth, either consciously or not. Being aware of these "lying triggers" can sometimes help to improve communication and reduce the feelings of mistrust. (You're not Pinnochio)

3VR - video surveillance, video intelligence


Energy is the primary force behind success and without it mediocrity or failure is almost guaranteed. The ability to move things forward and influence change requires energy and there's a direct correlation to the amount of it and to the degree of success. It's great to start off energized and gung ho about a project or initiative, but it's critical to maintain the energy thru to completion. As one senior executive has said, "there's no bad plan -- it's always a matter of execution" and execution is all about energy. So when you think you've lost your energy, take a break, do something different, and give your mind a chance to re-energize. Because the worst thing you can do is to try to execute without it.

Just a thought,
Gus Downing

Gus Downing

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