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February 26, 2014

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News Brief - Sponsored by WG Security Products
 


Cliff Rodriguez was promoted to Associate Director of Loss Prevention - Retail and Events for CHANEL, Inc. 
Cliff was previously the LP Manager for US Fashion/Watch & Fine Jewelry for Chanel, Inc. He also held other leadership roles in the loss prevention industry for various retailers including Assistant Director of Loss Prevention for Bogopa/Food Bazaar Supermarkets, Asset Protection District Specialist for The Great Atlantic & Pacific Tea Company, and East Coast Regional LP Manager for Donna Karan Co. Congratulations Cliff!
 

NRF Welcomes Chase PIN and Chip Announcement
The National Retail Federation issued the following statement from President and CEO Matthew Shay in response to the announcement by JPMorgan Chase & Co. that the bank will issue its Europay MasterCard Visa credit cards as PIN and Chip cards. The bank has previously issued the cards only as chip-and-signature. (Source businesswire.com)

Target spends $61M on data breach during Q4 - may adversely impact Q1 and full-year 2014 and future periods  The company incurred $61 million in expenses related to the breach during the quarter, but was able to bring the total impact to $17 million after applying a $44 million insurance payment. But the retailer added that it is not only unable to estimate future expenses related to the data breach but also warned that those costs may adversely affect operations results in the first quarter and full-year 2014 and future periods. Expenses may include payments associated with potential claims by the payment card networks for alleged counterfeit fraud losses and non-ordinary course operating expenses (such as card re-issuance costs), REDcard fraud and card re-issuance expense, payments associated with civil litigation, governmental investigations and enforcement proceedings, expenses for legal, investigative and consulting fees and incremental expenses and capital investments for remediation activities. (Source retailingtoday.com)

RSA 2014: In the dock - understanding a data breach trial
That was the question posed at a mock trial for the security information legal fraternity at the RSA Conference in San Francisco on Tuesday. The conclusions - based on US law, but reflecting international practice - are that both the law and industry standards lag behind best practice in protecting the consumer, suggesting the situation needs clarification and the bar needs to be raised – and quickly. (Source scmagazine.com)

Minnesota Lawmakers Object To Data-Breach Bill
Objections to a bill that would expand the victim-notification process after a retail or wholesale business data breach were strident and frequent during a hearing Tuesday afternoon of the Minnesota House commerce committee. State representatives also doubted the wisdom of penalties extended to businesses that incurred the data breach under the bill authored by Rep. Dan Schoen, DFL-St. Paul Park. The proposed bill would require notifying individuals whose information appears to have been stolen within 48 hours of the breach’s discovery. Victims of data theft also would be offered free credit monitoring for one year within 30 days of the breach. And if those responsible for the breach are retailers or wholesalers of consumer goods or services, they must give the victim a $100 gift card that is valid for at least one year. “That’s $11 billion Target would have to pay,” said Rep. Greg Davids, R-Preston, referring to the gift-card provision if Schoen’s bill were law during the massive data breach that Target officials discovered in December. “Those are job-killing gift cards.” (Source cbslocal.com)


White House Announces Actions on Patent Reform - "patent trolls" have plagued retailers for years  NRF joined top Obama Administration officials at the White House this week as they announced a series of executive moves intended to reduce patent abuses that have plagued retailers. “The National Retail Federation credits the administration’s attention to strengthening the United States patent system and proposing a series of measures aimed at protecting Main Street retailers from abusive patent trolls,” NRF Senior Vice President for Government Relations David French said. Thursday’s announcement includes steps ranging from a new web site that will allow businesses to look up patents they are accused of violating to “cloud sourcing” to help determine whether a technology proposed for a patent is truly innovative or something already in common use. (Source nrf.com)

Long checkout lines impact customer return rates - new study
More than 77% of Americans would be less likely to return to a store if they experienced long checkout lines. After eight minutes, Americans are likely to abandon the checkout line and leave the store with no purchase. Top three technologies that will improve the average customer's in-store experience are self-checkout, free Wi-Fi and "click and collect" (order online, pick up in-store) technology. Controlling for price and reward programs are the best to encourage Americans to be loyal customers. Coupons are also well received. Millennials, between the ages of 25-34, lead the way in mobile use, particularly when comparing prices and shopping on competitive retailers' websites while in the store. (Source chainstoreage.com)

Boy's death from infected rat spurs suit vs. Petco
The death of a 10-year-old San Diego boy from a bacterial infection he reportedly got from his pet rat prompted his family to sue retailer Petco, saying they want to raise awareness among parents. The San Diego County medical examiner's office ruled that the cause of death was streptobacillus moniliformis infection, commonly known as rat-bite fever, after exposure to an infected rat. According to the lawsuit, the rat appeared safe. But the lawsuit says Petco should have known about the rodent's health and did not adequately test for the disease. It also says that negligence led to the boy's death, which has caused his parents, Andrew Pankey and Vanessa Sauer, emotional and economic hardship, and that the retailer did not post adequate warnings about the potential risks, especially for children. Petco Animal Supplies Inc. said it is "in the process of investigating these claims and will respond appropriately when we have more information." Meanwhile, the retailer in a statement expressed its condolences. (Source associated press)

Bitcoin exchange disappears in the night
Major Bitcoin exchange Mt. Gox has reportedly gone offline with no advance notice or explanation. According to NBC News, the Mt. Gox website is blank, its offices are closed, its Twitter account has deleted all tweets, and all trading has been halted. On Sunday, Feb. 16, Mt. Gox CEO Mark Karpeles resigned from the Bitcoin Foundation board, and the company also reportedly recently moved its Tokyo-based headquarters due to what it called security problems. NBC also reports there are unsubstantiated claims that due to the software glitch cited by Mt. Gox, the company has lost as much as $350 million to fraud. Mt. Gox users had been unable to translate Bitcoins into U.S. dollars since the beginning of February 2014, which the company blamed on a glitch in Bitcoin software that allegedly lets hackers make it appear as if transactions have not occurred. (Source chainstoreage.com)

Macy’s customers will soon be able to buy online and pick up in stores
The in-store pickup program will enable Macy’s to test same-day delivery of online orders, Hoguet told analysts yesterday, as the company now has visibility into inventory companywide, in stores and distribution centers. (Source internetretailer.com)

Stein Mart to open 10 new stores

Lowe's expects same-store sales to grow four percent

Abercrombie & Fitch Earnings Down 58% in Q4

Publix opens in Ballantyne; first store in North Carolina

J. Crew Said to Be Talking With Banks About 2014 IPO
J. Crew Group Inc., the retailer owned by TPG Capital and Leonard Green & Partners LP, is interviewing banks as it weighs an initial public offering in the U.S. later this year, people familiar with the matter said. With 451 stores and about $2.4 billion in annual sales, J. Crew may fetch a valuation of as much as $5 billion, one of the people said, asking not to be identified discussing private information. (Source bloomberg.com)

Office Depot sees big savings from OfficeMax merger
Roland Smith, the new CEO of Office Depot, expects the company to achieve more than $600 million in annual cost savings by 2016 as a result of his company's merger with OfficeMax. (Source sun-sentinel.com)

Verint Systems to host Global User Conference in Florida in June
Verint's Global User Conference, "Driving Innovation 2014," will be held at the Hilton Orlando Lake Buena Vista Hotel in Lake Buena Vista, Fla., from June 9-12, 2014. This multiday conference will feature opportunities to network and share best practices in a variety of venues, including keynote and breakout sessions, special activities, and social media channels. Learn more here.


Quarterly Same Store Sales Results

Vitamin Shoppe Q4 up 4.6% with net sales up 17% - with e-commerce up 25%
Home Depot Q4 up 4.4% with
Lowe's Q4 up 3.9% with net sales up 5.6%
TJX Q4 up 3% with revenue up 1%
Dollar Tree Q4 up 1.2% with sales down 0.9%
Macy's Q4 up 1.4% with net sales down 1.6%
Big 5 Q4 down 0.5% with net sales up 2%
Target U.S. Q4 down 2.5% with U.S. sales down 6.6% and Canada posting a loss of $941m
Barnes & Noble Q3 down 4.9% with sales down 10%
Abercrombie & Fitch Q4 down 16% with revenue down 11.5%

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2014

MO. Total
Cases
Total
$
Jan 91 $28,694,545
Feb    
Mar    
Apr    
May    
Jun    
Jul    
Aug    
Sep    
Oct    
Nov    
Dec    
Total    
 


 


 



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MO. 2013 2014 %ñò
       
Jan 385 374 .03%ò
Feb 310    
Mar 294    
Apr 377    
May 385    
Jun 320    
Jul 306    
Aug 326    
Sep 304    
Oct 306    
Nov 246    
Dec 295    
Total 3854 374  
 






The Library of Loss Prevention - Search data now...


Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here
 

 



 

A Tribute to Dennis Gillette:
A Pioneer of our Industry and a Trusted Friend to Many

Written by Lee Pernice

The LP industry lost one of its truly great leaders with the passing of Dennis “Buck” Gillette on December 7, 2013. Dennis began his career in Loss Prevention in 1970 with Sensormatic Electronics Corporation, a then unproven concept for retail security. He moved his young family from Kansas City to Annapolis to take one of the company’s first sales position. In those days EAS was a foreign concept in the retail community and not readily embraced in the early years. Dennis met the challenge head on and was instrumental in building a billion-dollar EAS industry.

From an uncertain start, he showed the same courage and strength of conviction he held throughout his life; to provide the best for his family and help those around him. As he moved through the ranks of Sensormatic, he never forgot those who helped define his career.

Dennis retired from Sensormatic in 1996 after 26 years as Senior Vice President of Sales and Marketing. Along the way, he touched the lives of many. Perhaps one way to define a life is the legacy left behind and the impact it had on others. The following are a few thoughts from industry veterans who worked with Dennis and knew him well.

Bob McCort, Director Loss Prevention, Charming Charlie
“I first met Dennis as a young regional LP Manager, early in my career. He was first introduced to me by his son Rex who worked for me as an LP Manger. Later as a Director of LP for May, I met with Dennis many times both in my offices and in Florida. He was always willing to listen to new ideas and requests from a very demanding client. He was such a gentleman and so pleasant to deal with that you never felt that you were dealing with a salesman or a vendor, but rather an old friend. In my 36 year career in retail, I can honestly say I have met few like him. He has been missed since he left the industry, and now he will be missed forevermore. Strong wind, Dennis.”

King Rogers, Principal, King Rogers Group
“Dennis Gillette was responsible for the Strawbridge and Clothier when I was there as Director of Assets Protection from the mid-seventies to the mid-eighties. During that time frame, Dennis became a good and trusted friend. He took very good care of our account and was always a true gentleman with the utmost integrity. His sense of humor was wonderful and was always fun to be with. I could listen to his sailing racing stories for hours on end as he would describe in vivid detail his participation in a sport that I, too, enjoyed but never was able to throw myself into the way Dennis did. So, I lived it vicariously through his marvelous stories. By the time I left Strawbridge to go to Target, Dennis had earned several well-deserved promotions yet remained very close to the accounts he had nurtured. The world will miss him as it is a better place for his being in it.”

Robert Oberosler, Group Vice President, Rite-Aid
“I appreciated his professionalism, genuine listening skills and the manner in which he made everyone he came in contact with feel important. I was a lower level manager when I first came in contact with Dennis, everything from his handshake to his eye contact and questions made me feel like he cared. He always returned a call and cared about me and my company, he never closed an issue until he heard back and I was 100% satisfied. I was there in the early days of hard tags and color cameras and I believe Dennis was the “secret sauce” of Sensormatic’s rise and impact on the industry.”

Jim Burger, President, Jim Burger Consulting
"I had the opportunity to first meet Dennis early on in my career. During the building of our business relationship, I learned that Dennis was a man of integrity and strength. He knew the value of building a relationship based upon mutual trust and of creating win–win business environments. I also learned that as a business relationship was building, a friendship was developing. What I remember most about Dennis is when you met him you were greeted with a big smile and hello. Dennis knew the value of balancing business and personal and family time. He knew that you had to have fun and laugh and Dennis had a great laugh. It is unfortunate that we do not take the time to look back and realize how certain people left a mark with you; Dennis is one of those persons. As I look back, I realize how fortunate I was to know Dennis and how honored I am to have called him a friend.”

Rosamaria Sostilio, Senior Vice President Asset Protection, Hudson’s Bay Co.
“Early in my career I had an opportunity to meet and work with many of the original leadership members at Sensormatic and Dennis Gillette was one of them. Dennis was the consummate professional and quintessential vendor/business partner. He was always engaging, looking for feedback, both positive and negative and for ways to better serve his clients. I have many fond memories working with Dennis and when I think of the vendor community and those that have made notable contributions and have left an indelible mark on this industry, Dennis will always be at the top of the list.”

Paul Lunt, Vice President Loss Prevention, Loehmann’s
“I first met Buck in the early '70s when I was at Filene's. Buck was always ready to help with any issue, not just the sale. Buck was much more than just a vendor. He became a very dear friend. Buck always displayed a high degree of integrity and energy and had a great sense of humor. Buck will be sorely missed and always remembered.”

Ed Wolfe, Vice President Business Development, WG Security Products
"I met Dennis Gillette early in my career, his self-assured manner and sense of fair play made a distinctly good impression on me. Every time I met with Dennis, either professionally or socially I learned a good lesson. Dennis was a true leader in the Retail protection business, it was always a pleasure working and interacting with him.”

Dennis leaves behind his wife, Mimi; his father, Delno; son Rex (Karin); daughters Sarah (Tom) Fox and Rebecca (Marcio) Pancera, and their families along with countless friends and relatives.

No matter what your station in life, Dennis had the rare talent of making friends with everyone who crossed his path. He will be greatly missed by his family and friends, but the world and our industry is a better place because of him.
 

           


 

Walmart’s Fiscal 2014 Global Ecommerce Sales Top $10 Billion
Wall Street wasn’t wowed when Walmart announced its consolidated net sales for fiscal year 2014 grew just 1.6% year-over-year. But the retailer was able to hang its hat on its global ecommerce sales, which CEO Doug McMillon said grew 30% and surpassed $10 billion. “We know that technology is changing how customers around the world shop, and we are changing with them,” McMillon said during its Feb. 20 earnings call. “Customers are rapidly adopting mobile, and we’re evolving quickly by enhancing the experience through improved apps.” McMillon said that over the past year in particular, Walmart has invested more significantly to improve its customer experience and fulfillment capacity. Cycle times on ecommerce related to capital investments are much more fluid than those for stores, so Walmart will increase its ecommerce investment as opportunities present themselves. CFO and executive vice president Charles Holley said Walmart expects to grow global ecommerce sales to over $13 billion this fiscal year, with continued focus on the U.S., U.K., China and Brazil. (Source multichannelmerchant.com)

How e-commerce sparked a POS evolution
From same-day fulfillment to sites that are optimized for mobile shopping, the influence of e-commerce and m-commerce is undeniable. But what many consumers don’t see is how different point-of-sale systems in the store, on desktops and on mobile devices act on the back-end. This innovation of retail technology has changed the industry for the better – but often at the cost of displaying an inconsistent customer experience across these channels. Retail IT teams around the world are addressing this challenge head-on. Fiona Swerdlow asked NRF Vice President of Retail Technology Tom Litchford to explain how this challenge relates to the recent Digitizing the Store study, which sought to quantify the convergence of point of sale and e-commerce technology and the impact this is having in stores. Read the interview here. (Source shop.org)
 

 



 

RILA joins The Loss Prevention Foundation to Support
Asset Protection Community

Charitable event to raise funds for families of fallen asset protection professionals

The Retail Industry Leaders Association (RILA) is proud to announce a first-of-its-kind charitable fundraising initiative in partnership with The Loss Prevention Foundation (LPF). This initiative, benefitting the Loss Prevention Memorial Fund, will culminate with a series of drawings for generously donated prizes during RILA’s upcoming Retail Asset Protection Conference 2014, currently scheduled for April 6-9, 2014 in Indianapolis, IN and will be administered by a partnership team formed by RILA and the Loss Prevention Memorial Fund Committee.

The partnership team, responsible for heightening awareness to the fund at the conference and within the retail and asset protection communities, selected the RILA Retail Asset Protection Conference exhibit hall as the ideal venue to increase interaction between retailers and exhibitors while bringing greater visibility to the meaningful and charitable mission of the Fund. Companies can support the initiative with prize donations and will be recognized in conference materials and throughout the conference, while attendees and exhibitors alike will have the opportunity to win prizes, while collectively supporting the AP community and the LP Memorial Fund.

The fund, formed in October of 2012 by the LPF, provides financial assistance to the families of fallen asset protection professionals whose lives were lost while performing the duties of their jobs—giving 100 percent of contributions back to the asset protection community. The LPF is a 501(C) 6, not for profit, however donations are NOT tax deductible.

“With its best in class conferences, RILA is fortunate to be in a position to promote worthy causes, such as the Loss Prevention Memorial Fund,” said Garth Gasse, director of retail operations at RILA. “The Asset Protection Conference, the loss prevention community’s premier summit, is the perfect venue for initiatives of this type, allowing the Fund to be seen and be supported by the strength of the AP community, out in full force at the conference.”

“On behalf of the Loss Prevention community, The Loss Prevention Foundation and the Loss Prevention Memorial Fund Committee I would like to extend our profound gratitude to RILA and the vendor community for embracing this initiative,”
said Chris Duke, chairman of the LP Memorial Fund Committee. “Although the fund is barely a year old, we are proud to have provided assistance to two families. Opportunities like this, including our partnership with RILA, allow us to continue to be able to be supportive of the loss prevention community.”

Call to Action: To become part of this fun and exciting event, we are asking for prize donations that will assist in driving engagement in the exhibit hall and subsequent revenue for the Memorial Fund. Participating companies making generous prize donations will have increased visibility through the marketing efforts of the Conference. For an opportunity to get involved and support this exciting and rewarding RILA & Loss Prevention Foundation charitable initiative, please email Chris Duke or Garth Gasse.

For more information about the RILA Asset Protection Conference, scheduled for April 6 – 9, 2014 at the JW Marriott in Indianapolis, IN, please contact Carrie Groman.
 

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"ORC in the Retail Industry"
New Episode - Organized Retail Crime Series


Scott Sanford, Director of Investigations & Training for Barnes & Noble, discusses where he thinks the loss prevention industry is going and how we're making progress in the fight against Organized Retail Crime. A subject matter expert on the topic, Scott has a unique gift and ability at resolving ORC cases and has been extremely involved in the national effort for many years. Learn how you can be better prepared to combat the North American epidemic that is ORC. Watch the interview here.


Featuring:
Scott Sanford, Director of Investigations & Training, Barnes & Noble
Gus Downing, Publisher and Editor, The D&D Daily and LPNN

Filmed January 13, 2014 in NYC.

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Shoe Store Manager Fatally Shot in South Arlington, TX  Arlington homicide investigators are investigating the death of a shoe store manager who was fatally shot Tuesday while at work. According to police, officers were called to the shopping center on the 3000 block of South Cooper Street at about 2 p.m. after gunshots were heard in the area. When officers arrived, police said they found the manager of the Red Wings Shoes store dead from an apparent gunshot wound to the head. Police have not confirmed a motive for the shooting, however robbery remains a possibility. (Source wfaa.com)

LaPlace, LA Feed and Supply store shooting kills store operator, wounds wife
The violence erupted at 2:36 p.m. at LaPlace Feed and Supply. A married couple worked there, and the wife called the St. John the Baptist Parish Sheriff's Office to report that she was wounded and her husband was dead. The cash register was missing. (Source nola.com)

Rooftop Burglar Strikes Again, Cuts Hole in Supermarket Ceiling in Queens, N.Y. - and six others hit  Police are searching for a serial burglar who's been breaking into stores and supermarkets in Queens through the roof or air conditioner vent. Surveillance video captured the thief in the most recent burglary at Pioneer Supermarket on Jamaica Avenue at about 11 p.m. last Thursday. The suspect stole $1,000 in cash and $600 worth of phone cards, police say. The thief is wanted in six other similar burglaries in Jamaica. In each case he has stolen cash from the registers -- frequently between $1,000 to $5,000 -- and taken phone cards and lottery tickets, according to police. (Source nbcnewyork.com)

Hialeah Verizon is Latest in String of Smash and Grab Burglaries
For the third time in two days, burglars have used a car to smash through the front entrance of a South Florida cell phone store. The latest burglary happened just after 3 a.m. Wednesday morning at the Verizon Wireless at 1599 W. 49th Street in Hialeah. Two similar smash and grab burglaries were reported at cell phone stores in Hollywood and Homestead Tuesday. (Source nbcmiami.com)

Authorities Investigating Smash and Grab Burglaries at South Florida Cell Phone Stores  Authorities are investigating a pair of smash and grab burglaries at cell phone stores in Hollywood and Homestead Tuesday. Crooks used a car to smash into the Sprint store at 3080 Northeast 41st Terrace around 2 a.m. Surveillance video showed two suspects enter the store and grab merchandise before fleeing the scene. The second burglary happened at the T-Mobile store at 4961 Sheridan Street. the crooks used the same method to get into the store. (Source nbcmiami.com)

Fifth suspect arrested in Houston mall smash-and-grab Rolex robbery
Police in Houston, Texas made a fifth arrest in connection to a smash-and-grab robbery at a jewelry store in the Wolfchase Mall. The armed robbery in mid-January sent shoppers scrambling on a Saturday night. Police reported no injuries, but they said the five or six men involved stole 65 Rolex watches estimated to be worth $11,000 each from Reeds Jewelers. (Source wmctv.com)

Shoplifting spike prompts new program in Carthage, MO
The Police department investigated 44 cases of shoplifting in 2011, 99 in 2012 and 148 in 2013. Dagnan said the department is putting the photos of people who are known to have committed shoplifting on its Facebook page to let retailers know who is stealing and what these people look like. These are people who, although they might not have been convicted, they have been charged and officers are certain they are guilty. (Source carthagepress.com)

2 charged in Sioux City Save-A-Lot grocery store robbery, employee stabbed as shoplifters attempt to steal beer  Police said two people accused of robbing a Sioux City grocery store and stabbing a store employee on Tuesday now face criminal charges. Corderro Simpson, 27, of Sioux City, is charged with first-degree robbery. Bobbi Medina, 31, of Sioux City, is charged with second degree robbery. Officers received a report just after noon that a man caught shoplifting had stabbed an employee of Save-A-Lot. The employee had confronted the shoplifter for trying to steal beer. During the confrontation, the shoplifter stabbed the employee with a kitchen knife. Simpson and Medina were taken into custody at their residence at around 3:30 p.m. (Source siouxcityjournal.com)

Mississippi Grocery store robbery, shooting suspect arrested in Wichita, KS
Police in Wichita have arrested a suspect wanted in connection to a robbery and shooting at a grocery store last month in Mississippi. This is the third suspect arrested related to a robbery and shooting at Min Sang Grocery in Greenville, Mississippi on Jan. 3. (Source kake.com)

Marietta, GA Police seek 3 in Kay Jewelers store Robbery
Police are searching for a woman and two men they say robbed a jewelry store at gunpoint Tuesday at The Avenue West Cobb, a popular outdoor shopping mall on Dallas Highway at Due West Road. Two employees were robbed at gunpoint at the Kay Jewelers store shortly after opening, between 10 and 10:30 a.m. Police said the suspects made off with an undisclosed amount of cash, jewelry and personal items. (Source mdjonline.com)

Dollar Tree Employee Arrested for Stealing $6,000 in Merchandise
The investigation revealed a store employee, identified as Jerel Tyrone Stewart, 22 loaded 12 Green Dot (prepaid visa) cards with $500 each, totaling $6,000, without receiving payment and gave them to an unidentified accomplice. (Source smnewsnet.com)

Kohl's employee charged with felony theft
A Kohl’s employee has been accused of stealing several hundred dollars worth of merchandise from the store. Michelle R. McNamara, 29, , is charged in Eau Claire County Court with a felony count of retail theft. (Source leadertelegram.com)

Game Stop burglary suspect arrested in Love Park, IL
A 24-year-old Loves Park man faces charges after police say he robbed a video game store in Love Park. Officers responded to the burglary on February 11 to find someone had forced entry into the business and gotten away with several items. Investigation led to the arrest of Zachary A. Wooley on February 14. He has been charged with burglary to a business. (Source rockfordscanner.com)

Toledo man gets 19 years in prison for Dollar General and Subway Armed Robberies

Mason City, Kansas woman pleads guilty to 3 felony charges in $1000 illegal spending spree

Baby formula thief pleads guilty to 3 thefts from Walmart in Godfrey, IL
 


 

 


 

5 arrested after shoplifting at the Winona Walmart, Minn.
Five people were arrested near Stewartville last week after allegedly shoplifting from the Winona Walmart more than 50 miles away. Officials at the Winona County Jail say about $8,000 worth of merchandise was taken from Walmart. (Source kttc.com)


$18,000 In Merchandise Stolen From JC Penney’s; Pair Arrested in Abington, Pa.  Officers responded at 3:13 a.m. Wednesday to a security alarm at the store. Police say a responding officer saw a gray Ford Focus traveling south on Easton Road, coming from the direction of the mall. The Ford was traveling at a high rate of speed without its headlights on. Police say in plain view in the vehicle was a pile of new clothing that still had the retail tags on them and a clear plastic container filled with new watches which also had retail tags on them. According to police, the retail tags were from JCPenney’s and the total value of the merchandise was over $18,612. Other officers responded to the mall and determined the glass doors at exterior and interior of the vestibule had been smashed out. Inside the JCPenney store, police say the rear sliding doors to the jewelry counters had been broken out and merchandise in them had been stolen. Police determined that the watches, other jewelry and clothing that were in the Ford Focus was merchandise that had been stolen from JCPenney’s. (Source cbslocal.com)

Female Thief Gets Away With $4,021 In Lingerie From Victoria's Secret in Chattanooga, TN  Police said a female thief, in two quick trips in and out of Victoria's Secret at Hamilton Place Mall, made off with $4,021 in lingerie. The manager said at a time when the store was extremely busy, a customer advised her that a female was loading a bag with merchandise. The woman got away. About 20 minutes later, the customer again contacted the manager, saying the woman was back with a different bag and was loading it with more loot. The manager walked over and spotted her leaving with three other females. (Source chattanoogan.com)

Woman in theft ring banned from Target for decade
A Woodbury woman convicted of participating in a theft ring will be prohibited from entering Target stores for 10 years as part of a criminal sentence. Kristi Jean Hambleton, 24, was sentenced Feb. 6 in Washington County District Court to 10 years of probation and about four months in jail following a felony theft conviction. Hambleton was among several people tracked by authorities during two months in 2012, when $12,913 in merchandise was stolen from Target stores around the metro area. (Source brainerdispatch.com)
 

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Vendor Spotlight
 



20/20 Vision in a Blurry World

By Adam Creamer
Agilence, Inc.

When it comes to retail loss prevention, reports are the center of the universe. They provide the data needed to spot exceptions, gather evidence, and start an investigation. The process of analyzing reports has been an industry standard for decades now, and we think it’s time for that to change. Reports need to start working for you by offering unparalleled visibility and insights, allowing you to prevent fraud faster.

While considering different reporting solutions be sure to keep the following points in mind to ensure that you are getting the most efficient, future ready solution possible.

Color!
Reports that utilize color make in incredibly easy to spot the biggest areas of loss in your stores. They do this by highlighting specific values in the report based on thresholds that you set. Say, for example, the number of voids conducted by an associate in a day is a key identifier of fraud in your store. Simply set the threshold at 4 voids per day, and any associate with more than that is automatically highlighted so you know just where to look.

Charts & Graphs
In many cases charts and graphs can be more helpful than the use of color. This is because some tools will show you a clickable chart alongside the report. This makes it simple to spot the outliers in your store, and allows you to drill down immediately. As one customer put it “the use of charts and graphs allows me to spot issues in less than five minutes.”

Video
Video integration can also be a key feature in reporting tools. In the past you would have to go back and forth between reports and video, trying to manually line up the time cards to investigate a case and gather information. Tools with video integration do the legwork for you, saving you time and energy.

Data Integration
Tools that allow for data integration beyond the point of sale can also be helpful in preventing fraud elsewhere in your store. The point of sale may be the most popular place for fraud to take place, but we all know it can happen at gas pumps, self-check outs, back room inventory systems, and other locations, too.

There are many options out there when it comes to reporting tools, but in today’s world retailers need a solution that does the legwork for them allowing you to prevent fraud faster.

Contact:
Derek Rodner
VP, Product Strategy
856-366-1200

drodner@agilenceinc.com
 

 


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Cliff Rodriguez was promoted to Associate Director of Loss Prevention - Retail and Events for CHANEL, Inc.
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How to Delegate Power
It's important to remember, as a leader, that you can't do everything yourself. Sure, it is always easier to do it yourself if you want it done right, but you can't delegate tasks to others when you feel it's your only option left. Try these steps to getting some of those tasks off your own plate. (80% rule)

The Future of Leadership: 5 Steps to Learning Agility  It's easy to get caught up in the day to day tasks of being a leader or running a company, but it is essential to adapt to the changes at hand and keep current with the trends. Use these five steps and get some agility training! (Be a risk taker)
 

4 Ways to Sharpen Your Decision-Making Skills  Just like you need to delegate tasks to others, you also need to let go of the little things. You don't have time for them, so use these tips to help you focus on what really matters in a big decision! Use these four techniques to improve how you make decisions, and be a better leader. (Listen to the people)

5 Ways to Inspire and Encourage Everyone You Work With  You have the winning team, and the mission and goal of your organization, yet something is missing. If you're not thinking of your people, and connecting with them, you're missing a key element to the success of your business! (What's their dream?)

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Energy is the primary force behind success and without it mediocrity or failure is almost guaranteed. The ability to move things forward and influence change requires energy and there's a direct correlation to the amount of it and to the degree of success. It's great to start off energized and gung ho about a project or initiative, but it's critical to maintain the energy thru to completion. As one senior executive has said, "there's no bad plan -- it's always a matter of execution" and execution is all about energy. So when you think you've lost your energy, take a break, do something different, and give your mind a chance to re-energize. Because the worst thing you can do is to try to execute without it.

Just a Thought,
Gus Downing

Gus Downing

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