7-Eleven Asset Protection Introduces Store Robbery Alerts
By Mike Aldridge, CFE, LPC
Investigations Specialist & Law Enforcement Liaison
In 2015, the Asset Protection team at 7-Eleven ventured into new territory –
reviewing and analyzing every robbery incident that occurs at 7-Eleven stores in
the United States and Canada.
One of the greatest findings was that individuals committing robberies behave
very similar to Organized Retail Crime subjects. They follow a pattern, impact
multiple stores and often target large volumes of merchandise that are easy to
fence. 7-Eleven has since introduced enhanced training to stores to reinforce
key preventative measures: limit cash in the register to $30 at night, ensure
store windows are clear of signage and debris, and keep the store brightly lit
Beginning in January 2016, 7-Eleven Asset Protection also started distributing
Store Robbery Alerts directly to franchisees and store managers. These alerts,
used by many retailers with a focus on ORC, are distributed in real-time via
email to store leaders and field leadership. For example, if a subject is
observed conducting three store robberies in one night, the impacted and nearby
stores will receive an email with information related to the crimes, as well as
photos of the subject. With more than 10,700 stores in North America - and
growing - 7-Eleven has adapted this technology to look at specific neighborhoods
rather than zones, markets or districts. That way, we're ensuring that the right
people are being notified about the right activity at the right time.
In January and February alone, investigators were able to alert stores of nearly
40 individuals who were involved in multiple incidents throughout the
enterprise. We are already on pace to identify and apprehend more individuals
than ever before, with the help of our franchisees and store teams.
Vice President Loss Prevention - Plano, TX for J.C. Penney posted yesterday
on their company web site
J. C. Penney Company, Inc., one of the nation's largest apparel and home
furnishings retailers, is on a mission to ensure every shopping experience is
worth the customer's time, money and effort. Whether shopping jcp.com or
visiting one of over 1,000 store locations across the United States and Puerto
Rico, customers will discover a broad assortment of products from a leading
portfolio of private, exclusive and national brands. Supporting this value
proposition is the warrior spirit of over 100,000 JCPenney associates worldwide,
who are focused on the Company's three strategic priorities of strengthening
private brands, becoming a world-class omnichannel retailer and increasing
revenue per customer.
Provides leadership and direction in the development, implementation and
monitoring of effective, coordinated programs to reduce the possibility of
internal and external theft, to reduce shrinkage, to ensure physical protection
of associates, customers and Company assets, and to investigate losses.
Editor's Note: They've opened it up obviously.
Macy's, NJ Town Accused Of Racially Profiling Customer
A New Jersey resident who claims she was racially profiled and wrongfully
accused of stealing from a Macy's department store in Livingston, New Jersey, by
store personnel and then treated with indifference by local police sued the
company, town and police force in federal court Thursday.
Plaintiff Beatrice Sterlin is accusing Macy's Inc., its senior personnel and
loss prevention employees of engaging in a conspiracy with local law enforcement
near retail locations in which police officers accept conclusions of store
personnel regarding alleged customer crimes like theft, and detain innocent
victims of color without establishing whether there is a basis to do so.
Sterlin claims that her experience of being wrongfully accused by store security
of stealing merchandise and later treated with indifference by responding police
officers follows the same pattern of racial mistreatment that the New York
attorney general uncovered in years past concerning allegations that Macy's
asset protection policies violated various anti-discrimination laws.
In this instance, Livingston, its police department and Macy's have acted with
deliberate indifference to the constitutional rights of shoppers of color who
come into contact with the Livingston PD by failing to properly screen, train
and supervise its officers, inadequately monitoring Livingston PD officers and
their practices related to retail store related crime enforcement, failing to
sufficiently discipline officers who engage in constitutional abuses, and
encouraging, sanctioning and failing to rectify unconstitutional practices," the
According to the complaint, Sterlin's incident at the Macy's in Livingston took
place in early March 2014. She claims that after exiting the department store,
which she only crossed through in order to use the mall restroom, she was chased
down by two store personnel while walking across the parking lot. She claims
they asked her to open up a suitcase she had with her because they suspected she
had stolen something.
Sterlin claims she asked if the two white men were law enforcement, and they
told her they were, but only displayed some sort of badge affixed to their
clothes. She began walking towards the bus stop after refusing to open up her
suitcase and called police when they began to obstruct her from moving forward,
the complaint said.
Sterlin says the white police officers who arrived made her show her
identification and asked her to open up her suitcase. When the police were
satisfied that she had not stolen anything, they let her go and refused to make
the store employees identify themselves to her, despite her request, she
Retailers Experiment With Surveillance/Facial Recognition Tools Used by Police
Soon, a department store robot may be greeting you by name
Tokyo-based NEC boasts that its NeoFace software instantly recognizes faces,
even in a crowd and on low-resolution video. Originally devised for law
enforcement, the product is being adapted for use in retail, says Allen Ganz,
who heads the unit at NEC America that markets biometrics to companies.
Sales of facial-recognition gear will reach $6.2 billion globally by 2020, up
from last year's $2.8 billion, according to forecasts by MarketsandMarkets.
Almost 30 percent of retailers in the U.K. are already using the technology.
A number of major retailers, including Walmart Stores, Giorgio Armani, and
Macy's in the U.S., Benetton Group in Europe, and Baidu and Alibaba Group in
Asia, are exploring or even staging trials of facial recognition and other
surveillance tools, according to analysts at Bloomberg Intelligence and other
industry experts. Only Macy's and Benetton responded to interview requests; both
denied that they are currently using facial recognition. "A lot of retailers
would be afraid of the backlash of being discovered," says Bryan Roberts, a
director at the retail marketing firm TCC Global in London. "You can aggregate
data anonymously, but once consumers know they're being tracked by the shopping
center, they'll be more hesitant to come back."
While privacy advocates argue that retailers should be required to obtain
customers' consent before including them in biometric databases, the reality is
that companies face few regulatory constraints, at least in the U.S. Only
Illinois, Texas, and Connecticut have laws governing the use of these
Since U.S. began migration to EMV, wave of skimming attacks hit nationwide
6 States Warn Consumers - It's a Crime Wave
Since the U.S. began its migration to EMV, a wave of card skimming attacks
have hit nationwide, as crooks turned to easier methods to hijack card data.
CUToday.info has reported on many of these attacks. The attacks have hit grocery
stores and fast food restaurants, but gas stations have become prime targets due
to the increased difficulty in detection - skimming devices are often placed
inside the dispenser. This past week or so California, Minnesota, Indiana,
Michigan, Massachusetts, and Florida have all issued alerts to consumers and
are doing state wide sweeps in three.
Just looking at the credit card fraud gangs busted this week alone all over the
country one can see the impact. Three gangs from Florida were busted in three
separate parts of the country over last weekend alone. Some of which were
directly connected to skimming operations as mentioned in the news articles.
'The Fight for 20'
New ORC Column Starts Monday - To Help Facilitate ORC Legislation in the last 20
This column will provide you, the reader, with all the information you need to
communicate and petition the state you live in or do business in, that doesn't
already have ORC legislation.
It will contain links to the 20 state retail trade associations and the 20 state
capitals that list all the elected officials you need to send letters to asking
them to support ORC legislation. We'll even provide sample letters and copies of
other ORC legislation to make it as easy as possible for everyone involved.
The key being that everyone, every LP executive involved in the ORC fight and
hopefully your corporate legal council, solicits their state retail trade
associations and state elected officials to consider drafting and supporting
this critical legislation. If we can get all 50 states to have ORC laws then we
just might be able to impact the federal officials.
Sports Authority Gets Nod To Start Liquidation Sales
A Delaware bankruptcy judge gave Sports Authority interim approval Thursday to
start liquidating roughly 140 of its locations, but not before temporarily
quelling a major battle between the retailer and consignment sellers, which
account for 20 percent of its business, that threatens to hang over the case.
Bankruptcy Lenders Put Sports Authority on Short Leash
End-of-April deadline handed retail chain that sought protection Wednesday
Lenders are giving Sports Authority Inc. until the end of April to find a buyer
and close a deal to save part of the ailing retail chain. Some 140 stores are
already being sacrificed to appease lenders owed more than $1 billion and more
may be closed unless the company finds a buyer or manages to put together a
turnaround plan, court papers say.
With a planned bankruptcy auction less than two months away and no offer in
hand, Sports Authority is fighting the odds of surviving chapter 11.
Liquidators are already on the scene and as many as 200 of the company's
464 stores may be earmarked for closure, court papers reveal. Also hanging in
the balance are the jobs of some 13,000 Sports Authority workers. wsj.com
Bankrupt Fresh & Easy Laid-off Workers Denied Class Cert. Over PTO Claims
A Delaware bankruptcy judge on Thursday denied class status to laid-off
employees of bankrupt grocery chain Fresh & Easy who claim the company did not
pay them for unused paid time off when they were let go. But left the door open
for the ex-employees to file individual claims in the company's bankruptcy
Two Senior Vice President of LP positions open
at one time - Unique
It's not often we have two open at one time. With Stage Stores (closing 30
stores) and the confidential one in New York City. It's rather interesting to
see the NY one posted as "local candidates" only considering the level. It could
be an internal form requirement with indeed and merely an oversight on the
posters part. So we'd suggest ignoring that line and if you're interested
filling out the internal indeed form. As they don't come around often.
Director, Health and Safety, Risk Management and Loss Prevention posted for Vail
Resorts in Broomfield, CO
This position provides Loss Prevention, Risk Management and Health & Safety
services within multiple facilities throughout the business units, and is
responsible for overall asset protection to include coordinating, conducting,
and supervising all investigations and department operational programs. The
incumbent must have and continue to develop strong working knowledge of internal
controls (e.g., shrinkage reduction programs) and processes, the company
business units, safety issues, systems and physical security. This position is
responsible for hiring, development and management of the team.
Staples offers FTC justification for Office Depot acquisition
Another set of weak quarterly results from Staples and another round of store
closures could give the Federal Trade Commission more evidence to support
Staples long-running effort to acquire Office Depot.
Costco raises minimum wage first time since 2007
to $13 or $13.50 per hour
Stage Stores to close 30 stores
Feb. Same Store Sales
Gap Global down 7%, Banana Republic down 11%, Old Navy flat
Quarterly Same Store
Delhaize America full year comp's up 2.2% with sales up 2.2%
Ahold USA Q4 comp's up 1.1% excluding gas, with sales up 1.4%
Big Lots Q4 comp's up 0.7% with sales down 0.6%
Staples Q4 comp's down 4% with sales down 7%
NRF's 2016 Dream BIG Scholarship - Apply today - Deadline: March 31
If you love working in retail, and are looking for exciting opportunities to
enhance your career within the retail industry, invest in yourself and learn
more about the Dream BIG scholarship. The National Retail Federation is
collaborating with University of Phoenix to award 20 full-tuition scholarships
to people in the retail industry who want to enhance their career through
education. Tim Hall, zone asset protection manager for 7-Eleven and James Ostag,
supply chain asset protection manager for Macy's, Inc., were
two of last year's scholarship recipients. This year, it could be you!
The deadline to apply is Thursday, March 31, 2016. Learn more and apply
Education Unlocks Doors & the NRF Has the Key
Apply Now - Represent Our Industry
You Never Know What's Behind the Door