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 March 10, 2014


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LP Investigation Gone Wrong - Former AutoZone employee details false confession he was coerced into making back in 2010  When an AutoZone investigator approached Chris Polston, asking for his help investigating a theft, Polston was happy to oblige. He was 20, had worked for AutoZone all through high school in Maryland, and, after graduation, moved to take a job with the chain in Houston. He and his wife had a child on the way, and he thought that AutoZone, the car parts retailer, could be a place to build a career. That morning in 2010, it all came undone. According to an account of the day given by Polston in interviews and in a civil suit against AutoZone, Conrad Castillo, an AutoZone investigator, sat him down in the store’s overstock room. At first, he said, the investigator was friendly, making small talk about the joys of fatherhood. “He was talking to me as if we’d known each other for 10 years and we were at a barbecue,” Polston said. Then Castillo’s tone changed. He asked Polston to sign a statement that said he was not recording their talk. After Polston signed it, Castillo accused him of having stolen auto parts. When Polston denied the accusation, Castillo insisted. He pointed to a DVD that he said contained proof that Polston had stolen parts. Castillo, however, would not let Polston review the DVD. “It just became a battle between me and him of me saying no and him saying yes, me saying no, him saying yes,” Polston said. “I told him I had to go; I have to get my wife to work. He said you’re not allowed to leave. He said, if I confessed, he could promise I wouldn’t lose my job, wouldn’t be charged, everything would be O.K.” After about two hours, Castillo said he was going to have to call the authorities. Polston watched him go to a corner of the store and make a call on his cellphone. When Castillo returned, he asked Polston if he had anything to add.  Polston imagined the police arresting him for a theft he had not committed, and having to explain that to his family. “I had to say something to make him shut up,” he said. “He was just drilling and drilling and drilling. I said, look, only thing I didn’t pay for was a candy bar and soda.” Suddenly, the interrogation was over. Castillo took Polston’s keys and escorted him from the store. The next day, he was fired for theft of the candy and soda. Stolen auto parts were not mentioned. (Source

Why Bitcoin Isn't Dead Yet
It's been a rough month for bitcoin. The digital cryptocurrency — which may or may not have been founded in 2009 by a 64-year-old Japanese recluse — was hit by the biggest challenge it's faced so far when Mt. Gox, the world's largest bitcoin exchange, suddenly announced that hundreds of millions of dollars worth of bitcoins were stolen last month. Unable to handle the loss of that much money, the site has begun formal bankruptcy proceedings. Then last week, a much smaller site based in Alberta known as FlexCoin had something similar happen. The site closed up shop overnight after thieves managed to steal $600,000 worth of bitcoin from their servers. The losses at Mt. Gox, Flexcoin and elsewhere didn't rattle prices as much as one might expect (after crashing through the $1,000 US level last year, they've steadied in a range between $500 and $700 since then). The market for them is growing. Market monitor shows the total value of all bitcoins on earth is currently above $10 billion, stashed in various bitcoin wallets (a unique series of letters and numbers that function like an email address or bank account). But bitcoin critics say the whole system is just a speculative bubble destined to pop. (Source

Will 3D body scanners transform retail e-commerce?
Previously the domain of science fiction and controversial airport security, 3D body scanners are popping up across Australia and could be a game-changer for e-commerce companies as well as bricks-and-mortar retailers. The brainchild of one-year-old start-up mPort, the body scanners have already calculated the dimensions of over 4,000 people. They have one booth set up in World Square in Sydney. Over 300 people have scanned themselves so far. The scan takes a few seconds and the whole process fewer than five minutes. Once body details are scanned to an mPort account, people can use them to calculate their BMI, download their details and sync them with an online retailer. Retailers are the first target industry for mPort. Ray says it’s in negotiations with 10 to 20 retailers. mPort intends to charge the retailers rather than the users, but is focusing on user acquisition and uptake first. (Source

Retail employment drops 6,700 in February
The National Retail Federation (NRF) calculated retail employment was down 6,700 in February 2014, yet up 205,500 year-over-year. The biggest job losses were seen in electronics and appliance stores, and sporting goods, hobby, book and music stores. December and January retail employment figures were also revised downward. The Bureau of Labor Statistics Employment Situation Summary showed that February total nonfarm payroll employment rose by 175,000 with the unemployment rate at 6.7% and the labor force participation rate at 63%. “Retailers continued to rearrange and maximize their payrolls and inventories following the holiday shopping season,” Jack Kleinhenz, chief economist for the NRF, said. “This decline should be temporary in nature and viewed as a speed bump. We really need to lift the snow screen to adequately measure the economy and jobs situation. We remain optimistic for continued economic and employment gains this year and are encouraged by the growth in construction jobs and building material employment last month, which suggests a forthcoming improvement in residential and nonresidential spending along with household and business confidence.” (Source

Retail Imports to Rise in March as Retailers Stock Up for Spring
Import volume at the nation’s major retail container ports is expected to increase 12.4 percent in March as retailers begin to stock up for the spring and the summer season, according to the monthly Global Port Tracker report released today by the National Retail Federation and Hackett Associates. “Retailers are bouncing back from the annual post-holiday slowdown and getting ready for the surge in activity that comes each year as the weather warms up,” Vice President for Supply Chain and Customs Policy Jonathan Gold said. (Source

Retail Store Closings Reflect Overcapacity, Online Competition
Last week Staples announced that it will close 225 stores, while Radio Shack said it will shutter as many as 1,100 stores. Other beleaguered retailers already have announced store closures, with Sears Holdings expected to eliminate 500 Sears and Kmart spots soon. The fundamental problem is overcapacity, some experts say. About 46 square feet of retail space exists for every inhabitant in the United States - five times more than in any other country. (Source

Experian Lapse Allowed ID Theft Service Access to 200 Million Consumer Records  In October 2013, KrebsOnSecurity published an exclusive story detailing how a Vietnamese man running an online identity theft service bought personal and financial records on Americans directly from a company owned by Experian, one of the three major U.S. credit bureaus. Today’s story looks deeper at the damage wrought in this colossal misstep by one of the nation’s largest data brokers. (Source

Shoppers wary of Target in wake of holiday data breach
Target’s database breach in December 2013 not only affected the retailer’s fourth quarter comparable store sales, but also contributed to plummeting shopper penetration post-holiday. Kantar Retail ShopperScape data indicates that just 33% of U.S. households reported shopping at Target or SuperTarget during January 2014, the lowest penetration number for Target in the past three years, and a 22% decrease in penetration compared to January 2013. (Source

How dark web malware is stealing your data - Report reveals main techniques used in high-profile data breaches - Not as sophisticated as you might think  The McAfee Labs Threats Report: Fourth Quarter 2013 has highlighted the role of the 'dark web' malware industry as a key enabler of the high-profile point-of-sale (POS) attacks and data breaches in the autumn of 2013. The report brings to light the growing ease of purchasing POS malware online, and selling stolen credit card numbers and other personal consumer data online. Detailed research of the high-profile Q4 credit card data breaches found that the POS malware used in the attacks were relatively unsophisticated technologies likely purchased 'off the shelf' from the Cybercrime-as-a-Service community, and customized specifically for these attacks. McAfee Labs' ongoing research into underground 'dark web' markets further identified the attempted sale of stolen credit card numbers and personal information known to have been compromised in the Q4 retail breaches. The researchers found the thieves offering for sale some of the 40 million credit card numbers reported stolen in batches of between 1 million and 4 million at a time. (Source

Box, Dropbox, or drop both? The security of cloud-based file sharing
Box and Dropbox are both popular solutions for cloud-based file sharing, but do they meet enterprise security standards? "There are four critical questions every enterprise and IT administrator should ask when considering file sharing services," says Adam Gordon, tech industry author. These include: Where will the service store and share files? Who will view the files? How will the service protect the files? And, what types of files will the service permit in the storage system? If a service provider doesn't respond satisfactorily, CISOs should consider their options. (Source

Ross Stores opens 37 locations, plans 95 new stores

Troubles mounting at American Apparel, facing 9-digit net loss for the year

Foot Locker looks to build on momentum after record fourth-quarter results

Last week's most popular news article --

Self defense or something else?
Video and 911 calls released in Walmart shooting death in Chandler, AZ. The chaos and concern can be heard on the 911 calls. "A fight broke out by the checkout and a man has been shot," said the first 911 caller with screams coming from the background. It's unknown what exactly sparked the fight between Kriston Chee and Cyle Quadlin, but in the end, Chee, 36 would be dead after a single gunshot to the chest. Turns out, the entire incident is caught on camera. (Source

FMI Asset Protection Conference Debuts
New Video Channel: FMI X-Change

FMI X-Change is FMI AP’s newest initiative to help educate and inform its stakeholders. FMI X-Change is focused on providing relevant and valuable education through engaging and entertaining videos. The FMI X-Change represents the exchange of ideas and innovations in the marketplace by FMI members, legislators, academic community and solution providers.

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MO. Total
Jan 91 $28,694,545
Feb 78 $62,949,449
Total 169 $91,643,994


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MO. 2013 2014 %ñò
Jan 385 374 2.8%ò
Feb 310 313 .95%ñ
Mar 294    
Apr 377    
May 385    
Jun 320    
Jul 306    
Aug 326    
Sep 304    
Oct 306    
Nov 246    
Dec 295    
Total 3854 687 .01%ò

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Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here


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Bob Serenson, Director of Loss Prevention for Bed Bath & Beyond, discusses the relationship between your career (your progress) and your employer (the retailer) – and the fact that the relationship between the two is a “mutual investment” on both your parts. A 20-plus-year veteran of the industry, Bob has successfully led LP teams and programs at a number of retailers. Here, he talks about the basic core beliefs and philosophy that have helped him be successful over the years.

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Kount’s Wiskirchen: Mobile Catches Online Companies Off Guard
Mobile commerce continues to grow, yet many merchants aren’t prepared to handle the nuances associated with it. Fraud prevention is one factor, but knowing which online transactions are initiated with mobile devices also remains a mystery for many retailers, contends Brad Wiskirchen, CEO of Kount, whose fraud and risk-management solution detects and prevents eCommerce and credit card fraud for card-not-present merchants. Among the more than 2,000 mobile merchants Kount recently surveyed, in excess of 85 percent felt it was important to know which online transactions were initiated with mobile devices, yet only 45 percent could do so with any certainty, Wiskirchen noted in a recent podcast interview with Market Platform Dynamics CEO Karen Webster. Commerce is something that can occur at any time at any place and with any payment method. Similarly, the speed of fraud also is “incredible” now, Wiskirchen said. “It’s a different game,” he added. Kount’s ability to collect transactional data also provides merchants with a valuable resource to use for marketing and other purposes, Wiskirchen said. To learn more about how Kount is addressing key merchant-security and data-mining needs, listen to the full podcast by clicking here. (Source

Retail, Bank Fraud Costs to Escalate as Hackers Innovate
Payment networks, retailers and banks will continue to face significant costs to address fraud as hackers find new ways to steal data, according to Byron Pollitt, chief financial officer of Visa Inc. "This is an investment cycle that never ends,” Pollitt said today at a technology conference in San Francisco. “The resourcefulness, the intellect, the level of innovativeness in the fraud sector is absolutely amazing.” Lenders and merchants are under pressure to convert from magnetic strips to microchip technology that thwarts hackers after millions of consumer records were breached at retailers including Target Corp. One reason the conversion hasn’t happened yet is because it’s expensive for merchants to upgrade their systems and for lenders to issue new cards, said Pollitt, whose company is the world’s biggest bank-card network. They are also pushing retailers to use “tokenization,” where some account information is replaced with a digital ID for online and mobile purchases. (Source



Leading Safety by Example: Walking the Walk Saves Lives
Companies with extraordinary safety programs have leaders that are engaged in safety, who recognize the importance of EHS performance to the bottom line and support EHS efforts as part of their goal to be a world-class operation. We know that leadership can take many forms. Which are most important when engaging employees? The Differential Effects of Transformational Leadership Facets on Employee Safety, which appears in the February 2014 edition of Safety Science, found that although most facets of transactional or transformational leadership were related to at least one safety outcome, idealized influence – where members admire the qualities and imitate the actions of workplace leaders – accounted for the most variance. (Source



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Convenience store employee fatally wounded in Glendale, AZ; unidentified customer shot  Glendale police say a convenience store employee is dead after being shot by a customer early Monday morning. Details are sketchy but police say the 26-year-old employee was shot at or near the store's doorway following an altercation with the unidentified customer. (Source

Teen held in Franklin Park shooting, Toledo, Ohio
The 15-year-old boy linked to a shooting outside Franklin Park Mall on Saturday night was ordered today to remain in juvenile lock up. The teen is charged with inducing panic, but juvenile prosecutor Lori Olender said additional charges — including carrying concealed weapons and tampering with evidence — could be filed later today. Toledo police reported that officers working an off-duty project at the mall had just walked into a parking structure when they heard several shots and saw several males running at about 9 p.m. No injuries were reported.The officers stopped one of the males and suspect descriptions were broadcast and, soon after, the accused 15-year-old was found in the Kohl's parking lot with a group of other people, according to a police incident report. Police reported finding a 0.45-caliber round in the boy's pants pocket. A handgun was found in a nearby snowbank. (Source

Man shot outside Spokane marijuana dispensary; owner felt threatened due to past burglaries  The owner of a Spokane marijuana dispensary shot a man outside the store Sunday night. The owner of Northwest Healing Arts told sheriff's deputies he saw the man outside about 11:30 p.m. and confronted him with a gun because he has been burglarized in the past. The owner says the man made a threatening move so he fired. The wounded man was taken to Sacred Heart Medical Center, shot in the abdomen. (Source

Sheriff's officials make arrests after man is shot to death outside Kroger store in Augusta  Law officers say they've taken six young people into custody -- including one who has been charged with murder -- after a fatal shooting in the parking lot of a Kroger grocery store in Augusta. (Source

Visalia man held on suspicion of robbery: Save Mart Loss Prevention Agents pepper sprayed  A man police said used pepper spray on two loss prevention officers when confronted about a reported shoplifting incident at a Southeast Visalia grocery store was taken into custody Saturday night. Justin Greer, 26, was booked into the Tulare County Main Jail on suspicion of a felony charge of second degree robbery. His bail was set at $50,000. (Source

Knoxville Shoplifter charged with aggravated kidnapping, assault and theft
An Oliver Springs man nabbed after allegedly shoplifting from the Walmart in Oak Ridge allegedly forced his female companion at knife point to try to elude police after a brief vehicle pursuit was launched, arrest records indicate. Michael K. Seeber, 51, who has an extensive arrest record, remained jailed Monday afternoon on charges of especially aggravated kidnapping, aggravated assault and theft. A loss-prevention employee confronted Seeber on Sunday afternoon as he was allegedly trying to steal $37.11 worth of batteries, according to Police. Seeber dropped the batteries and fled to the passenger side of a green Toyota, which then drove off. Police located the vehicle, and the woman driver mouthed the words, “Help me” when the officer pulled alongside. The woman told police Seeber had held a knife toward her and told her to keep driving after the brief pursuit was launched. The woman told police she was in fear for her life. (Source

2013 Cargo Thefts Tie Record High, Average Loss Falls
Of the total number of cargo thefts, 72.66% were full-truckload or container thefts and 6.83% were less-than-truckload losses. Deceptive pickups, which increased steadily from 2006 through 2012, reaching a record level of 62 incidents in 2012, dropped slightly in 2013 to 61 or 6.41% of incidents. Facility burglaries saw 2.84% of incidents. Incidents involving violence remained a very low portion of cargo thefts, representing just 1.26% of the total. The average loss value per theft incident peaked in 2009 at $554,105. Since then it has been on a steady decline. The average value per incident in 2013 was $171,146, down 2.4% from 2012 and a new all-time low since the start of FreightWatch data collection. (Source

50% Spike in Pharmaceutical Cargo thefts in 2013
There was a 50 per cent increase in pharmaceutical cargo thefts in the US last year, although the total number of incidents across all sectors stayed roughly the same. The figures, from cargo security specialist Freightwatch International, suggest that the threat of cargo theft "continues to grow in the US due to increased organization and innovation on the part of cargo thieves," with 951 incidents equaling the record set in 2012. (Source

Hearing today for jewelry store robbery suspect who used hatchet in El Cajon, CA  A preliminary hearing was scheduled Monday for a man accused of beating an elderly El Cajon jewelry store owner with the blunt end of a hatchet during a robbery. Travis Scott Kelley, 24, of San Diego is charged with attempted murder, robbery, elder abuse and various other felonies. A judge will decide at the end of the preliminary hearing whether there's enough evidence to order the defendant to stand trial. (Source

Chicago Airport arrests highlight baggage claim risks
For a convicted thief like Anthony Hargrove, baggage carousels at Chicago's airports have apparently been an attractive target. Since the 1990s, Hargrove has been arrested at least 12 times on charges of stealing bags in the arrivals areas of Midway and O'Hare airports, and at least five times he has been convicted. Before 9/11, security guards stood by baggage claim exits at many airports, ensuring that luggage tags matched the ticket claims held by travelers. But airlines have largely stopped doing that because it was too costly, and they decided there wasn't enough luggage theft for that measure to be necessary, said Michael Boyd, a Colorado-based aviation consultant. (Source

Houston County Sheriff’s Office Looks for Trio Suspected in Mexican Market Burglary Spree

Kay Jewelers in the Prien Lake Mall, Lake Charles LA hit with a Grab and Run; Male suspect fled with a 1CT signature Leo diamond ring valued at $7799.00

Kay Jewelers in the Georgia Square, Athens, Georgia hit with a $2399.00 Grab and Run; Male suspect fled with a pair of ¾ CTW diamond earrings

Kay Jewelers in the Asheville Mall, Asheville, NC hit with Grab and Run of a $1295.00 Movado watch





Branko Bogdanov the $7 million shoplifting suspects to remain jailed
Federal judge in Chicago says the head of a suburban family accused of shoplifting $7 million in goods must remain behind bars after deeming him a flight risk. The ruling came Monday at a detention hearing for a father, mother and daughter accused of going on regular excursions nationwide to steal. Prosecutor Renato Mariotti says Branko Bogdanov claims he's $28,000 in debt. But Mariotti says Bogdanov actually owns a $1.3 million Northbrook home and 12 vehicles, including a 2003 Chevy Corvette. Mariotti also told the court the 58-year-old emigrated in 1973 from the former Yugoslavia and is in the U.S. illegally. The judge didn't immediately rule on the detention of the mother and daughter. All three are charged with interstate transportation of stolen property. They haven't entered pleas. (Source

Police investigating $10,000 theft from Saks Fifth Avenue downtown Cincinnati  Three women and two men stole five Louis Vuitton purses Sunday from Saks Fifth Avenue in downtown Cincinnati, police said. A representative from the store told investigators the purses are valued at $10,000. Police are looking at surveillance footage taken inside the store on W. Fifth Street and continue their search for the suspects. While no physical information about the suspects was released, investigators said they are all about 18 years old. (Source

Police release information about Jefferson Mall jewelry store robbery  Police are investigating a robbery that happened early Saturday morning at the Jefferson Mall. Police said they were called out to Treasures Jewelers around 9:30 a.m. on the report of a burglary. Investigators said they believe the theft happened early Saturday morning. Apparently, the thieves cut a hole in the roof of the store and climbed down into the building. Once inside, police said the suspects broke several display cases and took jewelry and watches. After stealing the items, police said the suspects left in an unknown vehicle. (Source

Furniture thieves return for cushions after sofa heist at Gorman’s in Grand Rapids, MI  On Sunday, they returned for the cushions. Grand Rapids police are investigating the second smash-and-grab burglary in seven days at Gorman’s Home Furnishings, 2320 28th Street SE, which was hit by furniture thieves for the second time in seven days on Sunday morning, March 9. Manager Duane Petroeksy said burglars broke through the high-end furniture store’s rear entrance windows Sunday and stole leather sofa cushions that were left behind during the previous burglary Monday, March 3. (Source

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Vendor Spotlight

Does Your LP Program Have Tunnel Vision?

By Ray Esposito
Senior Vice President, Strategic Initiatives
LP Innovations

Probably — and I say that with all due respect to your efforts. Humans are specialists by nature. That is we tend to gravitate towards the things we know, the things we like, and the things that we are good at. Past experiences also lend a hand in defining the focus of our attention. Complete objectivity is difficult and while we shouldn’t advocate “doing things just to do them,” when it comes to loss prevention striking the proper balance is critical to success.

LP programs are often defined by the specialties and experiences of those in charge. If the LP leader has a strong audit background then audits tend to be the main focus—the solution to resolving or preventing issues. If a leader comes with a lot of investigative experience then the apprehension of dishonest associates is the main call to action. Spend some time speaking with folks at association events and you’ll find various arguments for the need for a particular focus. The reasoning often begins with, “well in our organization or culture...” I’m not suggesting these folks are incorrect in their summations of core issues in their organizations. What we should recognize though is that the best and most effective loss prevention programs strike a balance in activities.

A few years ago while attending the NRF, I had an interesting conversation with an individual about his LP program. We were discussing various aspects like awareness and training and this LP professional was contending that they were “great” on all those things. I wasn’t surprised because as an LP outsource provider LP folks are often a little defensive when I ask questions about their efforts. I didn’t press the issue of greatness but asked a few more questions about educating and on-boarding new associates. “We do an excellent job with that,” he told me. “Full education on the importance of LP and continuing education.”

It seemed good to me. I was, as I always am, just interested in discovering what works for others. No one has the secret recipe and we can always learn and improve by learning from other’s experiences. The conversation shifted to dishonesty apprehensions. This particular individual, I knew from previous discussions, loved the investigative part of the job and had a good track record of success in interviewing. He went on to tell me how active he had been of late. How many apprehensions he had and how he had “cleared out” several of his stores. “Took out everyone including the manager in three locations.”

The pride was evident. No reason not to be happy with such a grand resolution. “That’s great,” I offered. “But I have a question.” He smiled prepared to tell me “how” he did it. “If your doing an excellent job with on-boarding—full education and all—then how is it you are getting so many dishonest employees? Doesn’t that mean the deterrence program isn’t really working?” Okay, so he didn’t like my question and didn’t have a real answer. I wasn’t trying to put him on the spot or deflate his accomplishments. “Well, people are going to steal no matter what,” was his answer and I nodded.

This individual isn’t a bad loss prevention professional. In fact, quite the opposite, he’s really good at the aspect of his job he is most focused on—investigations. The conversation was more reflective of a common problem in any aspect of business. The practices and programs are often driven towards the elements we are best or most comfortable engaging. If those talents are aligned with the actual problem then all is well. But when things shift, the environment changes or new challenges arise, such tunnel vision can leave us wondering why, “what always worked in the past, no longer is working.”

You probably cannot completely overcome human nature and the desire to stick with what we know best. The solution however is to ensure we include all the best practice pieces in our program, choose a champion for the parts that aren’t in our particular wheelhouse, and be objective in the allocation of resources across all components. In other words if we’re good at inventory control then get some partners who like auditing and investigations. If we’re good at auditing and operations, find some investigation gurus.

No one aspect of loss prevention is the secret to success. Environments change, staff change, issues change. The best way to be prepared is a well-balanced program whose components can ebb and flow with the current needs in a way that doesn’t require new components as much as it requires small shifts in focus.



Job Opening




Zone LP Manager Michaels Denver, CO Michaels
Regional LP Manager Confidential New York, NY Downing & Downing
Regional LP Manager Confidential Los Angeles, CA Downing & Downing

National Account Mgr



Downing & Downing

Dir of Loss Prevention


Philadelphia, PA

Downing & Downing

Regional LP Manager Confidential San Francisco, CA Downing & Downing
District LP Manager Confidential San Diego, CA Downing & Downing
Director of Security/LP Price Chopper Schenectady, NY Price Chopper
LP Director BevMo!
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Today's Daily Job Postings from the Net - Appearing Today Only
View our Internet Jobs Archives here

Job Opening




AP Manager in Training Walmart Central, SC Walmart
AP Manager in Training Walmart Vineland, NJ Walmart
AP Manager in Training Walmart Arbutus, MD Walmart
AP Manager in Training Walmart Anchorage, AK Walmart
AP Manager in Training Walmart Logan, OH Walmart
AP Manager in Training Walmart Hudson Oaks, TX Walmart
LP Manager Sears Portland, OR Sears Holdings Corp
LP Manager in Training Sears Woodbridge, NJ Sears Holdings Corp
Safety Manager Lowe's Mooresville, NC Lowe's
Dept Mgr Store LP & Safety Lowe's Hilliard, OH Lowe's
Dept Mgr Store LP & Safety Lowe's Newington, CT Lowe's
Store AP Manager Home Depot Quincy, MA Home Depot
LP Manager Macy's Valley Stream, NY Macy's
LP Manager Macy's Flint, MI Macy's
LP Manager Macy's South Plainfield, NJ Macy's
District LP Manager Dick's Sporting Goods Ft Lauderdale, FL Dick's Sporting Goods
AP Manager BJs Wholesale Club Bellport, NY BJs Wholesale Club
District LP Manager HomeGoods Missouri, US TJX Companies
AP Manager Lord & Taylor Huntington Station, NY Lord & Taylor
Regional LP Manager Payless ShoeSource Washington DC, MD Collective Brands
Regional LP Manager Payless ShoeSource New York, NY Collective Brands
Regional LP Manager Payless ShoeSource Dallas, TX Collective Brands



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12 Ways Real Leaders Handle Complex Problems  Real leaders are rare in today's business world, but you can start do emulate their qualities by following these tips on how to handle complex problems. Bullying and reprimanding just won't cut it when handling difficult problems, so try using these positive behaviors instead. (Get a little dirty)

Leadership Lessons from 'Animal House'  Every leader's dream is for them to give a profound speech and rally their team to victory, but what happens when nobody follows, like in this comical classic movie? Get over that fear and learn the true way to be inspirational with these tips. (Don't manage, encourage)

Last week's most popular articles--

The Key to Speaking with Confidence
You're a leader, which means at some point, you may have to deliver a speech or presentation to a room full of colleagues or even just your team. Whatever your speech is about, the key is to present it with an air of confidence, of know-how. Use these tips to show you're a powerful leader. (Strike a pose)

The Surprising Productivity Secrets Hidden in Your Clothes  It's true, you can dress for success! What you decide to wear to work each day has more meaning than just how others perceive you; it could make you better at your job! These Northwestern University researchers found out that certain clothing can influence the wearer's psychological processes. (What you wear affects your focus)

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Active listening is absolutely critical if you really expect to influence change or modify behavior. You've got to hear what they're saying before you can plan or expect to do virtually anything. And hearing what they're saying is not simply hearing the words it's all about hearing the meaning and the intentions behind the words. Because words have a tendency to hide the true meanings and beliefs. As truth is often cloaked in humor so is meaning hidden in words. With the number one obstacle being one's self hearing is often drown out by how we want others to view us. So if you can leave your self at the door so to speak you can then begin to focus on hearing what they're saying.

Just a Thought,
Gus Downing

Gus Downing

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