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March 18, 2013 SUBSCRIBE

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News Brief - Sponsored by WG Security Products

Keith Harmon was named Director of Field Investigations & Major Crimes for Rite Aid. Keith joined Rite Aid as an Asset Protection Manager in March 2000. He was promoted to Director of Loss Prevention Northern Division in April 2007. Prior to working for Rite Aid, Keith was an Asset Protection Manager for Bank of America. Keith holds a B.S. in Finance from San Diego State University-California State University. Congratulations Keith!
Mike Ward was named Director of Loss Prevention for Lumber Liquidators. Prior to joining Lumber Liquidators, Mike was the Director of Distribution & Manufacturing Loss Prevention & Safety for Michaels Stores, Inc for the last four years. Before joining Michaels in 2001 as the DC Network Loss Prevention & Safety, he worked at other retailers including Eckerd and Montgomery Wards. Congratulations Mike!

"Petco employees' quick thinking praised" and averted Active Shooter last Thursday - suspect shot and killed by police  The Pocatello and Chubbuck community is still talking about Thursday night after a man was shot and killed by a Bannock County sheriff's deputy. Police say the whole thing started after Bradley Allen Wilson’s mother called asking police to check on him, after receiving some worrisome texts and phone calls. When police tracked the GPS on his phone to the Jackson's across the street from the Idaho State University campus, he led them on a high-speed chase that ended near the Petco in Chubbuck. Police said Wilson entered the Petco and demanded car keys. That's when he took a hostage. While it all happened very quickly, at times he would put the gun to his head and the head of his hostage. That's why the deputy took the shot and killed Wilson. When he walked out of the store Petco's employees gathered the customers in a stock room turned off the electrical to the front doors thereby locking them and secured everyone. (Source

Dick's Sporting Goods customer took shotgun - barricaded himself in bathroom and commits suicide  Saturday night near Philadelphia, a male customer asks to see a shotgun & ammunition. Next he pulls out a hand gun and forces the salesperson to remove the gun lock. Then he barricades himself in the bathroom for a four hour standoff with police, ending in him committing suicide. (Source

Omnichannel: Not Just A Buzzword But a Data-driven Concept 
The goal, in its simplest form: enable the customer to execute a purchase, regardless of where the desired product is in your retail supply chain. From inline stores and factory outlets to multichannel and then showrooming happened. What really changed the model, however, was Amazon's shopping app coupled with Amazon Prime. Amazon's Price Check app allows users to scan a UPC of any product and voila! it reveals the best (and usually lowest, due to the algorithm) price available. That, along with Amazon Prime's free two-day shipping, brought the barriers to purchasing down to almost zero. Just last month both Macy's and Belk created the position of chief omnichannel officer, whose goal is to oversee the integration of store, mobile and e-commerce operations. So what exactly is the difference between multichannel and omnichannel? The biggest difference is data. Omnichannel is: •One view of your customer — the traffic, the conversion , the analytics. •One view of your product — your inventory, your pricing, your merchandising. Thanks to Jake Stein from Hart Systems for providing this article, who commented on his post Check out Hart Systems Inventory Solutions on how we can help drive PI accuracy. (Source

Is Best Buy's price matching bringing it back? One article says it is 
RBC Capital Markets today raised its outlook for Best Buy to “outperform”, saying its stock price still reflects, in part, old assumptions that the company was destined for the graveyard, despite the numbers showing it is instead set up for an impressive comeback. Its prices are now competitive with Amazon’s, and at the same time, Amazon’s prices are rising as the company starts charging sales tax in a growing number of states. Best Buy’s stores, once seen as a liability, are becoming an advantage again as consumers that once only came to browse, and then buy the product online later, are buying on the spot. (Source

Target readies Canadian stores for opening, 17 tomorrow 
Target will soft open 21 locations across Southwestern Ontario, including 17 locations on March 19 and four locations on March 28. The soft openings follow the launch of three pilot stores and will allow Target to continue to engage in volume testing ahead of grand opening in early April. The 21 new locations are in addition to pilot stores in Guelph, Milton and Fergus, and will complete the 24 stores scheduled to open in March. Target plans to open 124 stores across Canada throughout 2013. (Source

Costco corporate planning major expansion, could include 2,000 new jobs 
The city of Issaquah, Washington says Costco is planning a major expansion of its corporate headquarters. Costco currently occupies three buildings that are full. Niven, City Director of economic development, says the city and Costco are attempting to complete permits for the expansion project by the end of the year. (Source

Kohl's store in Temecula, Cal. evacuated due to fire Friday at 12:30 p.m.
The first units who arrived on scene advised smoke showing from the roof. The store was evacuated and a person was treated for smoke inhalation. The cause of the fire is currently unknown and under investigation. (Source

Counterfeit Microsoft software opens the door for cybercriminals to your board meetings and living rooms  New study shows counterfeit microsoft software triples your odds at having infected malware that drives up your cost significantly for repairing and recovering from the impact. Even more alarming is that "some of this malware records a person’s every keystroke, allowing cybercriminals to steal a victim’s personal and financial information -- or remotely switches on an infected computer’s microphone and video camera, giving cybercriminals eyes and ears in boardrooms and living rooms. "The best way to secure yourself and your property from these malware threats when you buy a computer is to demand genuine software," according to David Finn, associate general counsel in the Microsoft Cybercrime Center. (Source

The inside story on the $80M pharmaceutical heist crew - they had detailed security assessments of high-risk warehouses across the country  In a lawsuit filed this month in federal court in Connecticut, the insurer covering some of those losses claims the thieves were somehow able to gain access to detailed security assessments of high-risk warehouses across the country — assessments it said were made by ADT Security Systems to show clients their points of vulnerability. While the court filing did not indicate how the group was able to obtain the assessments, it noted that the gang had very specific information key to their ability to get in and out without getting caught, claiming it could only have come from the security system risk studies prepared by ADT. Either they were given access to this data, or there was a weak link that allowed ADT to be hacked," said Elisa Gilbert, the New York attorney representing National Union Fire Insurance Co. of Pittsburgh, which is seeking $42 million in damages. (Source

UK launches unit to tackle cyber crime 
The British government has launched a cyber crime unit to tackle a threat it says is becoming “ever more complex”, with one in three people a victim of online crime last year. (Source

$400,000 worth of counterfeit merchandise found at a Decatur, Ala., home 
Federal and local agencies spent Friday boxing up clothing, handbags, and other items that were seized as evidence in the investigation. Officials say $400,000 worth of counterfeit merchandize was taken from the home. (Source

New Theft Trend - From Tennessee to Florida investigators are seeing a huge spike in truck battery theft  First it was copper, now thieves are after a much heavier target that they steal and sell to scrap yards. Since Georgia's crackdown on copper thefts, more and more criminals are after truck batteries, targeting them for the lead inside unlike copper or aluminum. Investigators in Tennessee and Florida have also seen a spike in battery thefts from commercial vehicles and are working to add batteries to the list requiring identification when they are brought in for scrap or sold for cash. (Source

Walmart manager in Anchorage shot by double amputee over asking to put his service dog on a leash.  A double amputee in a motorized wheelchair cart with a medium-sized service dog allegedly shot a Walmart manager Saturday afternoon over a dispute about the dog. Police say the shooting happened shortly before 3 p.m. inside the store; the suspect was identified as 45-year-old Daniel Pirtle after he was charged with first degree assault and fourth degree misconduct involving weapons. Pirtle entered the store without his service dog on a leach, he was being asked to put the dog on a leach or leave the store when Pirtle shot the store manager. (Source

Calgary Police investigating Chinook Centre Mall security assault.  A Chinook Centre official says their security teams did have to remove a man from the mall on Saturday night, but they are working to sort out the details. The only thing officials are saying about the incident is that the suspect had a pair of scissors. A screen capture shows security officials at Chinook Centre arresting a suspect who they say had a pair of scissors. The person who took the video says that the takedown appeared to be 'excessive'. They say that the video is under investigation and they’re taking it ‘very seriously’. The man who took the video is calling the takedown ‘high aggressive’, and says that the guards used excessive force. (Source (Source

Police Detective has close call in Monroeville Mall parking lot confrontation.  A plainclothes Monroeville detective following up on complaints of drug sales in the Monroeville Mall parking lot was "spun to the ground" on Friday as he tried to stop a car from leaving. Witnesses saw a gun and a large amount of suspected heroin get thrown out of the window of the car while it fled the lot. Police have been investigating hand to hand narcotic sales on Route 22 and the Monroeville Mall. (Source

Kohl’s in Frenchtown Township, Michigan the target of a smash and grab overnight burglary.  A burglar dressed in black with a ski mask smashed out a four foot window to gain access, then proceeded to the jewelry department. In 20 seconds, the burglar smashed jewelry showcases and got out of the store. (Source

Rancho Bernardo AT&T store robbed; two associates unharmed. 
Two robbers tied up a pair of AT&T store clerks in Rancho Bernardo Saturday night, taking cash and a bag full of cell phones. The robbery occurred about 6:30 p.m. at the AT&T store next to a busy Starbucks coffee shop in a strip mall on Bernardo Plaza Drive. One of the robbers carried a pistol as they demanded cash from a male clerk, he and another associate were forced to a back room, bound with duct tape and gagged. Several people in the parking lot and nearby businesses saw the pair leave, dragging a black bag of cell phones and other gear. (Source

Detroit Cell Phone Store Theft Ring busted, two arrested, two being sought. 
Detroit and Roseville Police Departments are working in partnership to capture the missing two suspects in a Radio Shack burglary which may be connected to a theft ring. On Sunday evening, four suspects broke into the Radio Shack store. When police caught up to them after a short chase, two were apprehended. Inside the vehicle were 50 cell phones and the cash register drawer from the Radio Shack. Police believe these individuals may be responsible for cell phone burglaries all over Michigan in the past several months. (Source

RUN. HIDE. FIGHT. Surviving an Active Shooter Event.

Last week's most popular news article --

JC Penney cuts 2,200 jobs 
Those being axed work in back-office administration in stores and district offices. Averaging two positions per store. Revenue dropped 25% last year and Penney lost $985M. (Source


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Retail Loss Prevention Research Reveals Changing Practices; Six Million Thieves Apprehended Annually Is Tip of Iceberg

Report Analyzing Global Retail Crime Available via Free Download From
Checkpoint Systems


A new report that analyzes global retail crime and loss prevention (LP) trends since 2001 has found, among various areas researched, that the number of retail thieves apprehended annually continues to be about six million, and this is just the very tip of the iceberg. More than 78% of shrink is due to shoplifting by dishonest customers or retail employees. New products in fast-paced categories such as electronics, perfumes and sportswear being brought to market every year at premium prices are among the most likely to be stolen. Fresh meat remains a high-theft category for supermarkets and hypermarkets.

Retailers have, however, taken action in recent years. Of the 50 most stolen products, the number of items protected from theft has increased from 60% in 2007 to 75% in 2011 with EAS (Electronic Article Surveillance) source tagging and special high-theft solutions implemented by more retailers each year.

More than 86% of the LP professionals surveyed saw inventory management and/or loss prevention as primary drivers to implement RFID (Radio Frequency identification).

The report also points out that the role of LP departments is evolving to increasingly provide a strategic service to the other areas of the business. Online retailing and new payment systems such as smart-phones bring new risks to the industry, meaning that LP professionals would benefit from working closely with IT, store operations and marketing in the fight against crime. The report notes that this collaboration draws on joint methods for analyzing shrink while data obtained from electronic surveillance and RFID solutions is often used to make improvements in marketing, operations and logistics.

While the report points out the clear correlation between loss prevention spending and lower shrink, the length and depth of the global recession has resulted in increased rates of shrink since 2007. The report, produced by the Centre for Retail Research, includes recommendations for the retail industry. The report is available via free download from Checkpoint Systems.

“Changing Retail, Changing Loss Prevention” analyzes the evolution of retail crime and loss prevention uncovered by the “Global Retail Theft Barometer” publications since 2001.

Per Levin, president, Shrink Management and Merchandise Visibility Solutions, Checkpoint Systems, said, “In this ever changing environment, we are pleased to support the global retail community with research that offers benchmarks and practical insights with the objective to help retailers improve their merchandise availability and grow sales profitably.”

Sample topics within the report include the following:
     • Sources of Retail Shrink

     • Trends in Shrink

     • Explanations for Shrink Growth During the Recession

     • The Impact of Organized Retail Crime
     • Refund Fraud
     • Impact of investment in Loss Prevention
     • Changing Patterns in What People Steal
     • Most Stolen Items
     • Electronic Tagging and RFID

     • Detailed Report Conclusions

Interested parties may obtain a full version of the 17-page report here.

George Cohen (for Checkpoint)
GCC, Inc.




Nationwide ORC ring the "Gypsy Family" busted targeting Apples stores and other electronics retailers for over $3M   Four Chicago residents have admitted to Torrance police detectives that they are a "Gypsy family" from Poland responsible for shoplifting crimes at electronics stores across the United States, pilfering some $3 million in property during the last year. The suspected thieves arrested March 8 in Hawthorne are believed responsible for 17 crimes at Apple stores in Manhattan Beach, Pasadena, Canoga Park, Glendale, Brea, Newport Beach, Costa Mesa and Irvine, along with a MacMall in Torrance, a Microsoft store in Mission Viejo, and other businesses across Los Angeles and Orange counties, including Best Buy, Costco, PetSmart, Sam's Club, Sports Authority and Wal-Mart, Torrance police Sgt. Robert Watt said. Detectives described the group as a "retail theft ring" and said the arrests might lead to more evidence, suspects and victims. Investigators are working with police agencies throughout the country. (Source (Source

Skimming duo and Subway POS vendor charged with $40k of gift card theft from Subways across the country  One suspect owned a Subway franchise in Southern California from 2005 to 2008 and later ran a business called POS Doctor that sold POS terminals to Subways across the country, according to the Justice Department. Around 2011, Abdollahi allegedly sold terminals to Subway franchises in California, Massachusetts, and Wyoming that were loaded with LogMeIn, a remote desktop tool. Prosecutors accused Shahin Abdollahi, aka "Sean Holdt," and Jeffrey Thomas Wilkinson of hacking at least 13 point-of-sale (POS) terminals to install software that fraudulently loaded at least $40,000 onto Subway gift cards, according to an indictment unsealed in Boston on Friday (see below). The pair then allegedly used the cards to make purchases at Subway shops and sold them on eBay and Craigslist. (Source
Northampton, UK, based Romanian shoplifting gang jailed 
A gang of Romanian shoplifters based in Northampton who operated all over Britain have been jailed and recommended for deportation by a judge. The five worked stores with look-outs while they loaded shopping carts and brazenly walked out of stores with thousands in stolen goods. The judge said - You are an organised gang who have come to this country and travelled this country to carry out substantial thefts within a very short time of arriving. Detrrent sentences are required. For all five of you to have come from your own country and reward this country’s hospitality with these sorts of thefts is appalling behaviour.” (Source

Two woman ORC ring busted hitting Dillard's in Hickory, N.C. 
Two Hickory women were arrested Thursday in the Valley Hills Mall parking lot after they left Dillard’s with more than $1,000 worth of stolen clothing. Felicia Denise Kennedy, 25, of 950 20th St. NE, No. 9A was charged with one count of felony larceny. She was also charged on outstanding warrants dated Jan. 26 with one count each of felony defeating an anti-shoplifting device, felony larceny and felony habitual larceny. She was placed in the Catawba County Detention Facility under a $57,500 secured bond. (Source

Booster Bag thieves steal $2600 of merchandise from 8 stores in Limerick Outlet Mall.  Two male suspects were arrested at the Philadelphia Premium Outlets, one of the suspects produced a Romanian Driver’s license to police. Upon a search of the suspect’s car, police found several bags of Under Armour clothing, one pair of Under Armour sneakers, one pair of Adidas sneakers, three pairs of Nike sneakers and Nike clothing as well as clothing from Aeropostale, items from the Disney Store and Yankee Candle. (Source

New Jersey Police halt $8000 Crime Spree from CVS.  
Old Tappan police are looking for the third member of a large-scale ring responsible for a shoplifting spree throughout Bergen and Rockland counties after finding two of them with more than $8,000 worth of stolen goods from several area pharmacies. Officer Wilkins was on patrol when the trio hit a CVS in the Bi-State Plaza on Old Tappan Road. Responding to a call from a CVS employee, Officer Eugene Wilkins spotted the thieves’ car. As he tried to pull the car over, it turned down a dead end. All three then got out and ran toward a wooded area. Wilkins immediately grabbed one suspect; another officer snared a second suspect with assistance from officers out of River Vale and Harrington Park. (Source

Two women hit Lancaster Mall, Salem, OR., - multiple stores - stuffing bags - multiple nights - for phone accessories  The video shows the suspects selectively seeking out items that aren’t tethered down last Wednesday night. Staff at both stores said the women came back on Friday. Hitting Radio Shack, Mac Store, and others. (Source

Identity thief bilked billions of dollars from retailers and government, and ruined credit ratings  Investigators say Erkes Antwon Green, 28, is part of a network of identification thieves who have collected pertinent information from hundreds of unsuspecting people using a "keystroke grabber," a device which, when attached to a computer, can collect information about which keyboard keys are struck, the Atlanta Journal-Constitution reported Friday. He was able to get about $14,000 from the ATM before the bank realized the check was no good," Stapler said, adding after police traced Green to his Atlanta apartment, "I discovered a file cabinet and counted at least 142 files that had people's names, date of birth and Social Security numbers. He's doing tax returns with each of these names. While we're in the apartment we discover he's furnished the whole apartment using stolen identities. (Source

Do you have an ORC case to share? Publishing it educates the LP & retail community
which might fuel even more jobs and funding.
Share your ORC news and help the industry grow

Vendor Spotlight

WG Security Products

RFID/EAS, one complete system for all your needs!

EAS and RFID have been mutually-exclusive technologies; each designed for specific purposes, each as valuable as the other to a retailer. Where RFID excels at inventory controls and logistics, EAS has been the staple method for protection of your merchandise from theft. The combination of the two has long been a goal of the retail and loss prevention industry. We are proud to announce that that goal has been fully realized at WG Security Products Inc. Revolutionary three-dimensional reading technology and enhanced EAS hard tags make the possibility of one complete infrastructure for both logistics and security a reality. In this two-part vendor spotlight, we'll show you the components to this revolutionary system, and then the capabilities of it.


RFID coils are generally used with EAS soft labels, because of their flat shape. Labels can be applied to items such as books, electronics, hardware, collectibles, etc. Labels allow for customers to monitor movement and inventory quantities, making RFID alone a powerful tool. WG RFID readers are finely tuned to detect label movement.

While labels offer a degree of protection from theft, they are hardly ideal for more valuable items and/or garments. WG provides the option to enhance an EAS hard tag with RFID! Embedding the RFID coil within a hard tag provides two great benefits: fully functional EAS protection, and a sturdy protective casing for the RFID coil, which has been known to fail when exposed to elements such as moisture and changes in temperature. Because of the adaptability of our RFID coils, virtually any of our quality hard tags can be integrated to work with the RFID-EAS system. Utilizing 58kHz AM technology, WG tags already have the reputation of being the best EAS hard tags in the market today. Now with RFID enhancement, your EAS tags function both as security devices and RFID tracking devices. Each RFID/EAS hard tag can be programmed to identify the specific product or garment to which is attached. Utilizing our RFID software, you can view an entire store inventory with a simple click.

The flat orientation of an RFID label caused the problem of some RFID systems not picking the signal properly. WG's RFID reader utilizes innovative 3-D reading technology, enabling it to pick up the signal from an RFID/EAS tag in any orientation. Being installed in the ceiling overlooking the store entrance, WG RFID enhances a storefront's appearance by removing pedestals. These readers can also be set to audibly alarm. Placement of these readers at store exits and other sensitive areas gives our RFID/EAS system the edge.

WG RFID/EAS is merely the latest innovation from WG Security Products. Learn more about RFID and other amazing products at or email at


Axonify. Read how Pep Boys reduced their shrink by 55% by overhauling their LP awareness program. Download.

Thought Challenge

2013 Thought Challenge

As the judges are still tabulating the results for 2012,
the 2013 Thought Challenge Awards Program is underway.

Where’s Your Statue?

By Brandon Brown, CFI
Regional Loss Prevention Manager

In-teg-ri-ty – adherence to moral and ethical principles; soundness of moral character; honesty*. Quite possibly the foundation of our existence as loss prevention professionals. Regardless of your own interpretation of its definition, integrity as a concept is a cornerstone of our craft. Or is it?

If a statue symbolizing integrity could fit in our laptop bags, we would carry one. I’m not sure about your statue, but mine would be gold plated and in the shape of a small puppy, because who doesn’t believe someone that carries a gold statue of a puppy in their bag? (I digress). We would carry this statue, because after all, it would only be a matter of time before someone questioned our competency in some form. We could then produce the statue and bask in all its glory. Just the sight of it, would instantly defend our actions, explain our shortcomings and excuse our poor judgment at times. Because whatever we do, we do in the name of integrity!

In our industry we put significant value on the principle of integrity. It defines much of who we are, how we operate or even why we chose this career. However, integrity apparently means different things to different people. Over time, I have noticed a concerning trend; in many instances (certainly not all), once a loss prevention professional graduates to a leadership position; more specifically, a position of managing others, their definition of what integrity is, changes. It seems that at times, some loss prevention leaders tend to apply principles of integrity to their task oriented job functions, but not when it comes to leadership integrity when managing people. Allow me to pose a few hypothetical questions and see how many you can relate to.
Have you ever had a boss that has taken the fruits of your labor and presented them to the organization as his / her own without acknowledging your efforts?
Have you ever had a boss that ever gave you an explanation for a poor management directive by him/her that was simply a stretch of the truth in order to silence criticism?
Have you ever had a boss that lied to get out of an uncomfortable situation? To defend their actions? To save face to a business partner? To hide their lack of competence?

Now, take these questions and apply them to yourself. Have you ever been guilty of these things? Have you done them to your direct reports? To your business partners? Most of us at some point in our career, have had the unfortunate experience of having to work for someone that, in our opinion, did not belong in their leadership role. Although this can be a frustrating experience, there are things that can be learned during the process. Learning to be a successful manager is a skill in its own right. Just because we may be competent in our job, does not necessarily translate to also being competent as a manager. Take the time to learn the craft. Study various management styles, theories and strategies. Learn not only how to manage people effectively, but how not to manage people effectively. Don’t lose sight of the management styles that motivated you, inspired you to operate at your best and supported your efforts. Take those attributes and be sure to incorporate them into your own management tool belt.

We have all had to work hard to shake the stigma of loss prevention as a department that just “catches the bad guys”. We have had to prove to our organizations that we are a valuable asset. That we deserve a seat at the table as respected business partners, strategists and advisors. Let’s also show our organizations that we can manage people as successfully as the next business professional, for the advancement of our department and employees. And that we can do so with Integrity.

Throughout our careers, most of us have heard, read or witnessed examples of loss prevention leaders that displayed their statues, shined em’ up and leaned against them for the all important photo op in an industry magazine, only to find out six months later that those same individuals were falsifying expense reports, conducting fraudulent refunds in their own company stores, embezzling funds for new golf clubs, or funding vacations through their vendors. Open your bag and remind yourself of where your statue is. It’s there; right next to the coffee stained certificate of completion from whatever school of interviewing you chose to attend. Be conscious of it and manage to the best of your abilities. Just remember, if you ever find yourself reaching in that bag to show your beautiful display of integrity... you’ve already done something wrong.

Manage accordingly.

* “integrity.” 2013. (2 January 2013)


Job Opening




Senior Director, LP Corporate Hoffman Estates, IL Sears Holdings Corp
West LP Director Gap San Francisco, CA Gap Inc.
Director of Loss Prevention CVS Caremark Lumberton, NJ CVS Caremark
Mgr, LP Systems & Awareness Programs OfficeMax Naperville, IL OfficeMax
Director of Security/LP Price Chopper Schenectady, NY Price Chopper
Sr Mgr of Global Security YUM! Brands Louisville, KY YUM! Brands
Global Supply Chain Security Mgr Target Minneapolis, MN Target
Director of LP - East Zone Express New York, NY Express
Director of LP - East Zone Express Miami, FL Express
Director of Safety Confidential Midwest Downing & Downing
Director, DC & Corp Security Sports Authority Englewood, CO Sports Authority
Manager, Shrink Operations Corporate Hoffman Estates, IL Sears Holdings Corp.
Sr Ops Business Analyst - AP Home Depot Atlanta, GA Home Depot
Corp Safety Manager Confidential Mid-Atlantic Downing & Downing
Director 2, LP Specialty Corporate Hoffman Estates, IL Sears Holdings Corp
Sr Dir Corp Investigations Wal-Mart Bentonville, AR Wal-Mart

National Account Mgr



Downing & Downing

Dir of Loss Prevention


Philadelphia, PA

Downing & Downing

Dir of Loss Prevention


Central Midwest

Downing & Downing

National Acct Sales Mgr


Chicago, IL

Downing & Downing



Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Loss Prevention Mgr Macy's Miami, FL Macy's
Asset Protection Mgr Home Depot Brooklyn, NY Home Depot
Area LP Manager Gap Outlet Seattle, WA Gap Inc
LP Team Lead Kmart Morehead City, NC Sears Holdings Corp
Sr Investigator - ORC TJX Companies Fort Lauderdale, FL TJX Companies
District Mgr, AP Ralph Lauren New York, NY Ralph Lauren
Dept Mgr Store LP & Safety Lowe's Phoenix, AZ Lowe's
Dept Mgr Store LP & Safety Lowe's Bowie, MD Lowe's
Dept Mgr Store LP & Safety Lowe's Moline, IL Lowe's
Regional Mgr, LP Petco Houston, TX Petco
Area LP Manager Family Dollar Albuquerque, NM Family Dollar
Loss Prevention Mgr Kmart Marathon, FL Sears Holdings Corp
Loss Prevention Mgr Kmart Mableton, GA Sears Holdings Corp
Loss Prevention Mgr Home Depot Jersey City, NJ Home Depot
AP Mgr (In Training) Walmart New Milford, CT Wal-Mart

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On the Move: Home of the Industry's Original - Sponsored by Cival Demand Associates

Keith Harmon was named Director of Field Investigations & Major Crimes for Rite Aid.
Mike Ward was named Director of Loss Prevention for Lumber Liquidators.
Jonathan Novak was promoted to Regional AP Director in NYC for Rite Aid.
Jason Parsons was promoted to Regional AP Director on West Coast for Rite Aid.

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The Art of Giving Negative Feedback   Giving feedback is an important management task but certainly not an easy one -- especially when the feedback isn't all sunshine. Fortunately, giving negative feedback is a skill that can be learned. (7 step approach)

The Best Way to Fire an Employee These tips won't make it any easier on the employee (or you) but they will make the process go as smoothly as it can. Here's how to make a bad situation better -- or at least as "better" as it can be. (First be certain)

Last week's most popular articles --

How Do You Manage People Who Are Clearly Smarter Than You, Without Them Thinking You're An Idiot. You don't need to be amazing to manage people who are. Understand you can earn the respect of your team by simply being a great manager who takes care of people. Here are five ways to help. (Be cool)

Brush Those 'Haters' Off!  In our interpersonal and work relationships we often come to someone open-hearted to receive feedback, only to discover the input is not coming from a gentle, compassionate or empathic place. Here's how to tell the difference between constructive and destructive feedback. (Don't get "slapped down")

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Energy is the primary force behind success and without it mediocrity or failure is almost guaranteed. The ability to move things forward and influence change requires energy and there's a direct correlation to the amount of it and to the degree of success. It's great to start off energized and gung ho about a project or initiative, but it's critical to maintain the energy thru to completion. As one senior executive has said, "there's no bad plan -- it's always a matter of execution" and execution is all about energy. So when you think you've lost your energy, take a break, do something different, and give your mind a chance to re-energize. Because the worst thing you can do is to try to execute without it.

Just a thought,
Gus Downing

Gus Downing

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