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March 19, 2013 SUBSCRIBE

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News Brief - Sponsored by WG Security Products

Bill Farris was promoted to Director of Loss Prevention - Mid Atlantic/S. East for Victoria's Secret Stores. Bill joined Limited Brands as a Regional Loss Prevention Manager in 2006. Prior to this recent promotion, he was an Area LP Manager for four years. Bill holds a Graduate degree in Business from Missouri S&T. Congratulations Bill!

Centre for Retail Research's study "Changing Retail, Changing Loss Prevention" sponsored by Checkpoint Systems points out "LP is wide in scope" With the #1 summary and conclusion of the study stating: "There is a wide variety of targets for crime and fraud in retail businesses, new practices are being developed all the time by criminals, so loss prevention has to work on inhibiting theft in multiple different areas, rather than focusing on only a few crime problems. They need to take a strategic view and do many things right rather than a few things superbly." Download a full version of the 17-page report here.

Lilburn police shoot shoplifter in chest and face in Family Dollar Store in Atlanta
A City of Lilburn police officer, defending his life, shoots shoplifter in chest and face after shoplifter took officers taser away from him during fight Monday afternoon and pointed it at the officer. The suspect underwent surgery and was in critical but stable condition with injuries not believed to be life-threatening. (Source

J.C. Penney loses Caribou Coffee as partner for revamped stores and SVP of Marketing  Six months ago Ron Johnson, Penney's CEO, cited Caribou as a potential partner in their transformation to kind of a mall within a mall. The new owner of Caribou says they won't be moving forward with a partnership. Interesting foot note - Penney's SVP marketing just joined The Jones Group as their chief marketing officer. (Source (Source

Fired ex-Retail Chief of Apple admits: "I Just Didn't Fit" A lesson in humility  Holding the job for six months after Ron Johnson left, he admitted in an on-stage interview at Retail Week Live in London this week, that he just didn't fit. And he goes on and says it was probably the best thing that's ever happened to him and he learned great humility. It happens at all levels and it's a critical thing to learn for all of us. A good read just to check yourself and how others may perceive you. (Source

Internal audit must significantly improve its performance or risk losing relevance as other internal risk functions become more vital contributors in the risk management area PwC survey shows that 80 percent of respondents believe threats are increasing, yet only 12 percent think their own organization manages risk extremely well," said Dean Simone, Leader of PwC’s U.S. Risk Assurance practice. Companies are raising the bar on performance to contend with the ever-changing risk landscape, but are not raising the bar on internal audit at the same pace. In addition, stakeholders are requesting increased capabilities with internal audit’s contribution in emerging risk areas such as large program assessment, new product introductions, capital project management and mergers and acquisitions. (Source

100 Best Retailers to Work For in 2012 
The Retail Life is proud to announce its first annual release of The 2012 100 Best Retailers To Work For! Rankings are based on member input and include work-related elements such as competitive salaries, employee reviews, company pride, organizational values and culture, socialization opportunities, and career advancement opportunities. Both large and specialty retailers made the list. Thanks to our members! Did your make the grade? Find out here -

Women in the Security Sector 
Today’s security professional is part of a multicultural work force and represents a variety of ethnic, racial, religious, and gender backgrounds. Despite the workplace diversity in the security sector, some people still believe that the average security employee is a male with military or law enforcement experience. While men represent the majority of employees in the security sector, more and more women are gravitating to the field, attracted to the wide array of opportunities that are available. Great article by senior vice president of AlliedBarton Security Services, Mimi Ianfranchi. (Source

The Future Shopper - How changing shopper attitudes and technology are re-shaping retail  A study for the serious retail student. Prepared by Kantar Retail this white paper is extremely detailed and describes how a deeper shift in shopper behavior is being caused by the intersection of changing social attitudes and technology and reinforced by the economic environment. And how the expectations of how businesses fulfill their needs is what is being transformed. In order to understand our role as an industry we've got to study these changes and determine how best to mold our deliverables to fit what's best for our internal and external customers. (Source

Forget next-day delivery - online shopping is rapidly approaching next-hour delivery - the age of the supply chain LP executive is here  The trillion-dollar online shopping economy is about to get bigger—and a lot faster. To make it happen, the sellers are revving up supply chains that rely on algorithms of military-grade complexity and workers (human and robot) who roam vast distribution centers 24/7 and stores become DC's as well. With all those deliveries and merchandise movement the exposures and risks increase exponentially. How does LP build a model to minimize them? It certainly increases the expectations of the logistics, supply chain Loss Prevention executives and brings them to the forefront of this campaign. (Source

23 years later to the day, Fed's announce organized crime group hit Gardner Museum for biggest heist in American history for $500M  Twenty three years ago two thieves, posing as police officers, prevailed on the night watchman at Boston’s Isabella Stewart Gardner Museum to let them in. After tying him up, and a leisurely 81 minutes, they walked out with 13 works of art and into the annals of one of the world’s most infamous unsolved crimes. On Monday, 23 years to the day after the theft, federal officials announced that they knew the identities of the thieves and said they belonged to a criminal organization based in New England and the Mid-Atlantic States. The investigation is nearing its “final chapter." (Source

New breed of organized crime groups emerging in Europe - 3,600 of them 
In the most detailed study ever undertaken of its kind in the European law enforcement community Europol has identified an estimated 3,600 organized crime groups currently active in the EU. “A new breed of organized crime groups is emerging in Europe, capable of operating in multiple countries and criminal sectors. These groups are no longer defined by their nationality or specialization in one area of crime but by an ability to operate on an international basis, with a business-like focus on maximizing profit and minimizing risk. They are the epitome of our new globalized society,” says Rob Wainwright, Director of Europol. (Source

Mobile, Ala., Dollar General Stores targeted by robbers 
A string of robberies across Mobile County have investigators warning business owners to be cautious, especially when closing their stores late at night. Sunday night the Dollar General store in Semmes, on March 9th the one in Wilmer and two others as well as one video store. The police believe they are connected. (Source

El Segundo Identity theft gang busted 
Four people suspected of running an identity theft ring were arrested when police discovered counterfeit credit cards, fake cash and drug paraphernalia at an El Segundo hotel, police said Monday. Officers served a search warrant on the room, finding a credit card embosser, blank credit cards, counterfeit cash, dangerous drugs and paperwork listing victims' personal financial information. (Source

Another Walmart bomb threat in Fremont, CA. 
The incident comes on the heels of another bomb threat that took place at a Walmart in Union City last week. The week prior, on March 8, an anonymous bomb threat briefly shut down the Union Landing Wal-Mart. (Source

Hacker gets 3 1/2 years in prison for stealing 120,000 iPad users data.  
The hacker who revealed he accessed AT&T's servers and got over 100,000 iPad owners' emails was sentenced today in federal court. Andrew 'weev' Auernheimer, 27, was ordered to serve 41 months in prison for one count of identity fraud and one count of conspiracy to access a computer without authorization. Earlier this year, Auernheimer said he was hoping for the maximum sentence so "people will rise up and storm the decks." During the sentencing, he told U.S. District Judge Susan Wigenton, "I didn’t come here today to ask for forgiveness. (Source

Vandals cause $1 million in damage during construction of a Derby, Kansas Walmart.  Vandals broke into the Walmart Neighborhood Market under construction in Derby and caused about $1 million in damage, according to Derby police. The site's contractor discovered the damage on Saturday. Police say individuals used scissor lift units to ram freezer and cooler units in the building, breaking about 47 of the units' doors and causing damage to plumbing and electrical units. (Source

Louisiana Police use the barcode from a pickax used in burglary to track down suspect.  Police in Metairie, Louisiana used the barcode off a pickax left behind by a suspect at a pharmacy burglary. The price tag gave them the store, the store was able to narrow down the purchase and even a video of the suspect purchasing the item. Scott Rodrigue was arrested by Police and a search of his home revealed the drugs stolen from the pharmacy. (Source

Bangor man pulls a knife on Loss Prevention agent at Shaw’s for $100 in steaks. 
Jeremy R. Lau has a long history with of troubles with the law including assault and drug charges. Lau can now add felony robbery and theft to his list. Lau concealed the steaks then ran, as two Loss Prevention approached, Lau drew a knife and told them to back off, which they did. Police arrested Lau a short time later, he appeared in court yesterday. (Source

Massachusetts Police looking for serial burglar hitting several businesses; may be responsible for $80,000 jewelry theft from Kmart.  Billercia Police believe they have a photo from surveillance cameras capture during a break-in at a local restaurant. The same suspect is being sought in a 4 other burglaries. On March 4, it is believed that the suspect broke into a Kmart and stole $80,000 in jewelry. Police intentionally kept the burglary quite so they could develop more information in the case. (Source

Detroit Dollar General Robbery ends in a crash following high speed Police chase.  A police chase in northwest Detroit ended in a crash Monday night. Police said it all started around 9:00 p.m. in Oak Park after a Dollar General store at Nine Mile and Scotia was robbed. Oak Park police spotted the suspect in a silver Ford Ranger at Eight Mile and Schaefer, chasing it for a couple of miles. That is when the suspects truck struck a Volkswagen heading east on McNichols. The suspect from Detroit was not injured in the crash and taken into custody. A woman in the Volkswagen was taken to the hospital with minor injuries. She was wearing her seatbelt and will be fine. (Source


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2012 Thought Challenge Awards Committee

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here

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The Value of Industry Conferences – Part I

By Walt Palmer, CFE, CFI, CPP
PCG Solutions

One of the exciting developments in the LP/AP industry over the past 12 years has been the explosion of professional development opportunities available to practitioners at every level. When I started in this business about 27 years ago, there were basically two industry conferences – the NRF Loss Prevention show and the IMRA Loss Prevention show (now RILA). But, those shows were primarily attended by senior LP executives only.

As a result, a District LP Manager could only look to a couple of venues for professional development. If their company held an annual LP meeting, they might have the opportunity to learn some new skills, network with some of their peers from across the organization, and perhaps be exposed to some different lines of thinking. Other than that, one would hope that the company would pay for them to attend a Wicklander-Zulawski course on interview and interrogation.

But, that was about the limit of opportunities available then. The industry environment looks much different today and there are a multitude of opportunities for LP professionals to advance their skills and improve their effectiveness.

First, there are several excellent conferences put on by major trade groups such as FMI, NRF, and RILA. Each of these organizations has a dedicated group of professionals who serve on their advisory boards and help the association plan the conference agenda. Over the past 10-15 years, there have been more and more field staff attending and, as a result, these conferences offer sessions that cover a wide gamut of topics geared towards the spectrum of attendees. While each association may have a slightly different focus, I have never failed to learn new info and gain new perspective from these shows.

Second, there are a number of regional conferences that are held throughout the year. Some of the ones that come to mind are:

     •  NRF Investigators Network
     •  Regional Conferences sponsored by state trade associations
     •  ORC seminars
     •  CFI Regional Chapter meetings
     •  Local ASIS Chapter meetings

Each of these provides another opportunity for field staff, who may not get the chance to attend a national conference, to avail themselves to professional development.

Third, in addition to conferences, there are numerous other opportunities for motivated professionals to get involved in the industry. There are industry certifications in place now such as the CFI, LPC, LPQ, and CPP. One could contribute an article or get involved with LP Magazine, Security Management, or other trade publications. There are “user groups” sponsored by various vendors that give the opportunity to learn and network around a specific product or issue. And, I’m sure there are many more opportunities than I have time to detail.

The point is this – there are no excuses for a young AP/LP professional failing to develop their skillset and knowledge base. It has been over 20 years since Rosabeth Moss Kanter observed, “Employability is the new job security” and this rings especially true in a specialized industry such as ours.

Now that we are in “conference season,” I’ll share a few articles in the upcoming weeks that give you some tactics for making the most of industry conferences, should you have the opportunity to attend. In the next article, we’ll discuss how to maximize what you learn at these conferences.

Bio:  Walter Palmer, CFE, CFI, CPP is president of PCG Solutions, a loss prevention training and awareness firm. Prior to founding PCG, Palmer spent sixteen years in retail in LP, inventory control, and operations. Palmer is cofounder of LP Magazine and and serves on multiple industry advisory boards. He is a frequent speaker at industry event both in the U.S. and internationally. In addition, Palmer is a member of the American Society for Training & Development, the International Society for Performance Improvement, and the Society for Human Resource Management. He can be reached at



Centre for Retail Research's study "Changing Retail, Changing Loss Prevention" sponsored by Checkpoint Systems points out ORC for the fist time as being a major concern In their summary and conclusions they state: "Organised Retail Crime, once a problem affecting a small number of countries, is now a major concern. Retailers need to: set up internal teams to assess the scale of the problem and produce appropriate solutions; work together with other retailers; share information; work with law enforcement; and publicise the ORC problems that they face and any successes.

Download a full version of the 17-page report here.

Louisville AT&T burglarized of over $50,000 in merchandise.  Louisville Metro Police are looking for two men they say broke into the AT&T store at 13210 Shelbyville Road near North English Station Road this past Sunday. Police say it happened between 6 a.m. and 7:30 a.m. The two men stole over one hundred phones, including iPhone 4s and 5s and Galaxies. Several iPads were also taken. The store lost over $50,000 in merchandise. (Source

Detroit Foot Locker store burglarized early Monday morning. 
Thieves rammed a car through the front glass and security gates of a Foot Locker store on 7 Mile in Detroit. The suspects were able to get away with an undetermined amount of Nike Air Jordan’s and LeBron James shoes valued at over $150.00 per pair. (Source

CLEAR is now interviewing both law enforcement and retail loss prevention volunteers to serve as CLEAR State Representatives. The duties are not time consuming nor will it interfere with the representative's present job. These rep's are specific to each state and the coalition as a whole. Their mission is to represent that state to both retail and law enforcement. We have openings in most every state as we move forward with expanding CLEAR membership and services. Those interested please contact Frank Muscato, CLEAR State Representative Coordinator, by email at to discuss representative duties and openings.

Do you have an ORC case to share? Publishing it educates the LP & retail community
which might fuel even more jobs and funding.
Share your ORC news and help the industry grow

Vendor Spotlight

WG Security Products

RFID/EAS, one complete system for all your needs!

Part Two:

In yesterday’s edition of the D-D vendor spotlight, n product image was erroneously misrepresented as an RFID label. While WG does provide RFID labels, the image used yesterday was an incorrect image. WG apologizes for the error.



RFID is the perfect mechanism to keep an accurate inventory of your merchandise. At point of sale, the system keeps tallies of products sold to allow you to order new stock on a timely basis. It also provides real-time numbers on sales, quantities, and even items missing. Never run low on your high-demand items again.


Readers are placed overhead above the exit to your store or in other discreet locations as to not be noticed by your customers. Not only is each Reader a sophisticated tracker for product movement, but can audibly alarm when it detects products leaving the store. Even without RFID capabilities, these readers can function as an overhead EAS system, giving you the benefits of security without obtrusive pedestals.

Tracking Movement

Worried about where your products are going? RFID readers are compact enough to be placed in a variety of sensitive areas. Now you can have complete dressing room or employee area security, where pedestals are often times an impossibility.

WG RFID/EAS is 100% adaptable to any retail situation. One centralized computer carries your significant data and RFID control units allow for multiple numbers of readers to be attached to the system. There is no limit to the number of readers one can use, but for a prototypical mall entrance of a large store, four antennas is sufficient to perform the complete functions of the system.

WG RFID/EAS is merely the latest innovation from WG Security Products. Learn more about RFID and other amazing products at or email at


Axonify. Read how Pep Boys reduced their shrink by 55% by overhauling their LP awareness program. Download.

Thought Challenge

2013 Thought Challenge

As the judges are still tabulating the results for 2012,
the 2013 Thought Challenge Awards Program is underway.

Are We Crying Wolf?

By Gabriel Levit, CFI
Loss Prevention Consultant
Loss Prevention Plus LLC

Whenever we visit conferences or participate in meetings highlighting Organized Retail Crime we are often painted an image of a massive theft epidemic that is led by highly sophisticated criminal entities, which are commonly referred to as "ORC Rings". These groups are linked to cargo theft, identity fraud, counterfeit goods, transient boosters, terrorism, and.... the homeless?

As I read news articles and various incident reports I am often surprised by how many of them bare titles such as "ORC Ring Taken Down By <insert retailer or law enforcement agency>". Scrolling through these would suggest absolute chaos in the world of retail theft. However upon reading the articles further, they tend to somewhat disappoint as they describe teenagers, drug addicts, and homeless people being apprehended with a couple hundred dollars worth of stolen merchandise. Why then, are they being placed into the same category as those who easily steal tens of thousands of dollars in just one swift event? A partial answer to this sits with the commonly accepted criteria for the ORC definition, which in part calls for the inclusion of those who might profit from the theft. This of course is somewhat ambiguous as there can be a wide application to the word "profit". It seems to technically include drug addicts looking for a quick fix or homeless people simply stealing to survive. These are far from organized, sophisticated, or profitable but they are definitely habitual offenders.

If indeed we commit to the profitability factor, every shoplifting incident could be seen as ORC related. For example, a customer takes a $19.99 shirt without payment. Do they not immediately profit by having this shirt for free? An additional identifying feature suggests the same party hitting multiple stores and/or multiple times. Although this is sensible for multi-state transient groups, news articles often inaccurately apply this to the local kleptomaniacs or habitual offenders who hit multiple locations in town on a weekly basis. Another criterion often referred to within the ORC definition is the theft of multiple items. Although boosters will absolutely fit this standard we must also consider that so will most shoplifters. With the exception of thefts involving large electronics, how many shoplifters are apprehended with one item? Many Loss Prevention departments will not even initiate a stop based on one item as the associated risk is far greater than the potential ROI.

Placing habitual offenders under the ORC umbrella is no different than categorizing a local drug dealer as a cartel lord or a smash and grab as a "heist". Nonetheless, they both pose significant risk but in different ways. A "true" ORC group will cause an immediate and substantial loss of product while habitual offenders bring forth safety issues as the subjects tend to be more desperate and aggressive in their methods. Both must be handled and deflected out of the business but this must be done by first separating one from the other. Many of us already see the clear border between the two but unfortunately in our attempts to force visibility on the ORC topic we have also over stimulated many retailers, journalists, and even law enforcement to essentially cry wolf at every situation that remotely fits the mold. In doing, not only are we misrepresenting the issue, but we are also risking its serious perception to be significantly watered down as it is polluted by countless reports that focus on a gross misconception of the problem.

Submit your Thought Challenge today!


Our friend and comrade Josh Brookes passed away this past Friday March 15th. Our thoughts and prayers go out to the Brookes family.

For those of your who knew Josh an Assistance Fund has been set up to aid the family. Donations can be sent to Tim Scarbeary c/o Chicos ( Checks should be made payable to Jodi Brookes (Josh’s spouse). Donations can also be made through Tref and Bowser at the link here.

Joshua N. Brookes

Joshua N. Brookes, 37, of Etters, passed away Friday, March 15, 2013. He was born in Red Bank, NJ, on April 5, 1975.

Joshua was a Regional Loss Prevention Manager for Chicos, FAS. He was a graduate of Mountain View Christian Academy, Hummelstown. Joshua loved spending his free time with his family.

Joshua is survived by his wife, Jodi L. Brookes; five children, Brittany, Kayley, Zackary, Naomi and Zoe; his mother, Linda S. Brookes of Middletown; and a sister, Rachel Templeton wife of The Rev. Andrew Templeton.

He was preceded in death by his father, Timothy N. Brookes.

A celebration of Joshua's life will be held Tuesday, March 19, 2013, at 7 PM in the Life Center, 411 South 40th Street, Harrisburg, PA 17111. A private inurnment will be held in the Middletown Cemetery. Friends are invited to visit with the family Tuesday in the church from 6 PM until time of the service.

Trefz & Bowser Funeral Home, Inc. 114 West Main Street, Hummelstown, is handling the arragements.

Online condolences may be shared here.


Job Opening




Senior Director, LP Corporate Hoffman Estates, IL Sears Holdings Corp
West LP Director Gap San Francisco, CA Gap Inc.
Director of Loss Prevention CVS Caremark Lumberton, NJ CVS Caremark
Mgr, LP Systems & Awareness Programs OfficeMax Naperville, IL OfficeMax
Director of Security/LP Price Chopper Schenectady, NY Price Chopper
Sr Mgr of Global Security YUM! Brands Louisville, KY YUM! Brands
Global Supply Chain Security Mgr Target Minneapolis, MN Target
Director of LP - East Zone Express New York, NY Express
Director of LP - East Zone Express Miami, FL Express
Director of Safety Confidential Midwest Downing & Downing
Director, DC & Corp Security Sports Authority Englewood, CO Sports Authority
Manager, Shrink Operations Corporate Hoffman Estates, IL Sears Holdings Corp.
Sr Ops Business Analyst - AP Home Depot Atlanta, GA Home Depot
Corp Safety Manager Confidential Mid-Atlantic Downing & Downing
Director 2, LP Specialty Corporate Hoffman Estates, IL Sears Holdings Corp
Sr Dir Corp Investigations Wal-Mart Bentonville, AR Wal-Mart

National Account Mgr



Downing & Downing

Dir of Loss Prevention


Philadelphia, PA

Downing & Downing

Dir of Loss Prevention


Central Midwest

Downing & Downing

National Acct Sales Mgr


Chicago, IL

Downing & Downing



Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




District Investigator Home Depot Delray Beach, FL Home Depot
Loss Prevention Mgr Macy's Hyattsville, MD Macy's
Loss Prevention Mgr Macy's Denton, TX Macy's
Area Loss Prevention Mgr Lowe's North Port, FL Lowe's
Dept Mgr Store LP & Safety Lowe's Baltimore, MD Lowe's
Asset Protection Mgr Walmart El Monte, CA Wal-Mart
AP Mgr (In Training) Walmart Stanford, KY Wal-Mart
AP Mgr (In Training) Walmart Waynesboro, VA Wal-Mart
AP Mgr (In Training) Walmart Elko, NV Wal-Mart
Loss Prevention Mgr Kmart Killeen, TX Sears Holdings Corp
Loss Prevention Mgr Sears Panama City, FL Sears Holdings Corp
Loss Prevention Mgr Kmart Burbank, CA Sears Holdings Corp
Loss Prevention Mgr Kmart Binghamton, NY Sears Holdings Corp
Loss Prevention Mgr Sears Johnson City, TN Sears Holdings Corp

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On the Move: Home of the Industry's Original - Sponsored by Cival Demand Associates

Bill Farris was promoted to Director of Loss Prevention - Mid Atlantic/S. East for Victoria's Secret Stores.
Jennifer Gilmore was named Market Investigator for Ross Stores.
Michael Anderson was named Regional Loss Prevention Manager for GNC.
Jason Lee was promoted to Senior Manager, Loss Prevention for Gymboree.

Post Your New Job or Promotion! Click Here


When There's No Simple Solution at Work, Learn to Embrace the Mess  The best bosses strive to simplify things for themselves, their people, and their customers. Yet there is a hazard to this quest: people start believing that every challenge has a clear and simple solution. Part three in a series from the book Good Boss, Bad Boss. (Do the Jimmy Buffet Test)

Good Bosses are the Same as They Were in 1992  In a world of near-constant innovation and disruption, the definition of a great boss (or leader or manager) may be the one thing that doesn't require reinvention. Part four in a series from the book Good Boss, Bad Boss. ("The same as it ever was")

Do Your People Trust You? When writers talk to managers, one of the questions they often ask is "do your people trust you?" Most are taken aback. It's not something they're often asked or a question they've even asked themselves. (It's context-sensitive)

The First Requirement for Becoming a Great Boss  Among the many requirements placed on those who take responsibility for the performance of others, there is one that is rarely mentioned. Yet, ironically, it may be the most important because so much else depends on it. That fundamental requirement is courage. (See yourself as others see you)

Sponsor this section of the Daily


Every day you've got to work and you've got to ask yourself what value are you adding to the company, to the industry and to your career. While this may seem rather ominous at first, try reducing it to your daily tasks and just make sure that with every effort you make there is value you deliver to someone, to some store or to some project. If you can merely focus on the word "value" and ask yourself am I delivering it everyday, you're then one step closer to advancing your career. Because if you can build the field they will come and play.

Just a thought,
Gus Downing

Gus Downing

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