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 March 26, 2014


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Former Senior VP Marketing A&P grocery admits scalping A&P company rewards tickets & pocketing $1.2M - faces prison  A former top marketer at the New Jersey-based grocery chain A&P is facing possible prison time over a scheme in which he arranged for the company to buy tickets to hot concerts, sporting events and Broadway shows as a reward to star employees, but ended up just rewarding himself instead. John Moritz, 44 and formerly of Clifton, today pleaded guilty to one count of wire fraud, according to a statement from U.S. Attorney Paul Fishman in Newark. He faces as much as 20 years in prison and $250,000 in fines when he's sentenced, currently scheduled for July 9. Authorities say Moritz, who now lives in Mason, Ohio, netted more than $1.2 million over the year-long scheme. It was enough to pay mortgages on several houses, make payments toward several cars as well as buy jewelry, flights, hotel stays and, perhaps fittingly, groceries, according to the charging document against him. Between December 2010 and December 2011, Moritz, then a senior vice president of marketing, arranged for A&P to buy more than 7,000 tickets to major events, including the 2011 Super Bowl; concerts for Bon Jovi, Lady Gaga and U2; and the Broadway hit “The Book of Mormon.” The tickets purportedly were meant to be used as a way to thank high-performing A&P workers and for other legitimate business purposes, federal prosecutors said. But instead of doling them out, Moritz ended up reselling the vast majority of tickets online and kept the proceeds for himself. Authorities also said Moritz took a number of steps to avoid detection, including directing certain ticket vendors to issue invoices for less than $100,000, which was within his approved spending levels. He also had them scrub references to tickets on the paperwork, and deliver the tickets to places other than the Montvale headquarters of A&P. (Source

Fashion Firms Probing Alleged Data Breach - involving its luxury fashion and retail clients  Digital agency Createthe Group is said to be investigating a possible data security breach involving a number of its luxury, fashion and retail clients. The breach has allegedly affected clients operating on the firm’s CTS e-commerce platform, which in the past has been used by the likes of Marc Jacobs, Donna Karan, Oscar de la Renta, DKNY and David Yurman. According to a source, Createthe Group sent an e-mail to clients in January notifying them that certain brands it works with had hired firms to do audits of their systems and platforms — including Createthe Group’s own. Because of this, the agency said, it was also starting a full review of its systems. Createthe Group sent another e-mail earlier this month that said servers may have been compromised and that it wanted to meet with clients. On March 13, Createthe Group said via e-mail that it would begin the process of retiring its CTS platform — exiting the e-commerce platform business altogether. If a breach of Createthe Group’s systems has taken place, it would be the latest in a string of such incidents that have hit retailers from Neiman Marcus to Target to Michaels Stores. (Source

U.S. Senate holds hearing today titled "Protecting Personal Consumer Information from Cyber Attacks and Data Breaches"  On Tuesday, the Senate Commerce, Science and Transportation Committee released a staff report alleging that Target potentially missed several opportunities to prevent the massive data security breach that affected as many as 110 million of its customers. Sen. John D. Rockefeller, chair of the committee, is holding a hearing today titled “Protecting Personal Consumer Information from Cyber Attacks and Data Breaches.” Officials from Target, Visa and the Federal Trade Commission are set to testify at the hearing. Rockefeller is the cosponsor of legislation that would establish a federal data breach notification standard. Sen. John D. Rockefeller (D., W.V.). “While Congress deserves its share of the blame for inaction, I am increasingly frustrated by industry’s disingenuous attempts at negotiations. It’s time for industry to work with us on legislation that reinforces the basic protections American consumers have a right to count on.” (Source

Target re-examining why its data-security team missed signs that hackers were inside - CFO testifies today in Congress  Target said the hackers appeared to have first entered its system on Nov. 12, 2013, more than a month before the discount retail chain's investigators concluded that a breach had occurred. The company's security system had logged suspicious activity in the interim, but the company decided not to follow up after it was evaluated by its security team. "With the benefit of hindsight and new information, we are now asking hard questions regarding the judgments that were made at that time and assessing whether different judgments may have led to different outcomes," according to prepared remarks Target Chief Financial Officer John Mulligan plans to deliver Wednesday afternoon to the Senate Commerce Committee. (Source

Chicago's Trustwave sued over Target data breach - software security auditor sued - now over 100 lawsuits filed - Total losses could hit $18B  Trustwave Holdings Inc., a Chicago-based credit card security company, was sued alongside Target Corp. by banks who say they suffered financial damages when the retailer was hacked during the holiday shopping season. Although the most serious allegations are leveled at Target, the suit alleges that Trustwave failed to identify deficiencies in the retailer's IT systems. Trustwave's software audits companies' IT systems to make sure they comply with credit card security regulations. The lawsuit is a blow to Trustwave, which according to the complaint says it has “performed more Payment Card Industry Data Security Standard (PCI DSS) Certifications than all other companies combined.” Nearly 100 lawsuits have been filed in the wake of the breach on behalf of Target customers and banks that had to reissue credit cards and cover losses for fraudulent charges. But the suit also points the finger at Trustwave, saying “Trustwave scanned Target's computer systems on Sept. 20, 2013, and told Target that there were no vulnerabilities in Target's computer systems. Trustwave also provided round-the-clock monitoring services to Target, which monitoring was intended to detect intrusions into Target's systems and compromises of PII or other sensitive data. In fact, however, the data breach continued for nearly three weeks on Trustwave's watch.” The banks in the suit seek unspecified damages over $5 million. The suit estimates that overall, banks will spend about $172 million reissuing credit and debit cards, and total losses, including fraudulent charges, could hit $18 billion. (Source

Cybercrime more lucrative and easier to carry out than the illegal drug trade - new study shows it's flourishing  Expanding black and gray markets for computer hacking tools, services and spoils of cybercrime, such as stolen credit card numbers, are expanding, creating an increasing threat to businesses, governments and individuals, according to a new RAND study sponsored by Juniper Networks. These markets are resilient and sophisticated, adapting to measures designed to thwart their activities. Over the last 15 years the world of hacking has become more organized and reliable. RAND says that hyperconnectivity will create more vectors for cyberattacks and cybercrime in the coming years. Criminal exploitation of social networks and mobile devices will increase, as will hacking-as-a-service offerings and cybercrime brokers. Security firm McAfee blamed the "dark web" cybercrime industry for the recent Target beach that exposed credit and debit card numbers of 40 million customers and personal information on another 70 million customers. (Source

Counterfeit Goods Smuggling Up Sharply at Texas Border as Drug Cartels switch to counterfeit goods because of new Pot laws  Agents are now averaging an amazing 66 seizures of counterfeit items every day, with the average value of each seizure up to $71,000. Pauza says the number of counterfeit items has increased just in the last year, as Mexican criminal gangs look for alternative ways to make money as illegal immigration is down and their marijuana smuggling business is facing competition from legal marijuana in Colorado and Washington. Even though chasing down a load of phony Armanis may not sound a sexy as fighting cocaine and heroin coming into the country, Pauza says this new wave of criminal activity is nothing to sneeze at. He says counterfeit goods seizures last year totaled $1.74 billion, up nearly a half billion dollars from the previous year.  (Source

Iverify Names New Chief Executive Officer

Maurice's hits 900 stores and plans on opening 60 stores this year - a division of Ascena Retail Group

Interesting yet concerning parallel: While the National Retail Security Survey shows only 18.4% of LP professionals are female and the Department of Labor shows 12% of Law Enforcement are female, a new study shows only 11% of 'infosec' or IT Security professionals are female

Dunkin Donuts, in Canton, Mass., is looking is looking for a Vice President of Loss Prevention for more information click here

Walgreens posts mixed results for Q2

Walgreen Co. to close 76 unprofitable stores, plan to save $40 million to $50 million dollars 

IRS Says Bitcoin Is Property, Not Currency

Quarterly Same Store Sales Reports

Five Below Q4 up 0.3% with sales up 22%
Toys R Us Q4 U.S. stores down 4.1 & 2.2% in international stores with net sales down 8.7% - excluding the extra week last year net sales down 4.1%

FMI X-Change asks you:
How are you building your safety program?

Take a look at some of these staggering statistics about injuries in the food industry. This edition of “More to the Story” truly causes you to ask, “Am I looking at the right statistics when building my safety program?” This edition also uncovers some very important points about the importance of Personal Protective Equipment.

Take a look!

FMI X-Change is FMI AP’s newest initiative to help educate and inform its stakeholders. FMI X-Change is focused on providing relevant and valuable education through engaging and entertaining videos. The FMI X-Change represents the exchange of ideas and innovations in the marketplace by FMI members, legislators, academic community and solution providers.

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MO. Total
Jan 91 $28,694,545
Feb 78 $62,949,449
Total 169 $91,643,994


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MO. 2013 2014 %ñò
Jan 385 374 2.8%ò
Feb 310 313 .95%ñ
Mar 294    
Apr 377    
May 385    
Jun 320    
Jul 306    
Aug 326    
Sep 304    
Oct 306    
Nov 246    
Dec 295    
Total 3854 687 .01%ò

The Library of Loss Prevention - Search data now...

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here


"North America's
Conversion to IP"

New Episode

Jackie Andersen and Hedgie Bartol of Axis Communications discuss how the conversion from analog to digital video is progressing in North America. As the market leader in network video, Axis has been a driving force behind this shift, paving the way for a more secure, smarter and safer world. Jackie and Hedgie tell us where the technology is going from a surveillance standpoint and how retailers can make the migration. Watch the interview here.

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RAM Malware: A scraping danger for POS systems
Oftentimes, the schemes are discreetly set up so that you don't know you have been victimized until later on. RAM scraping is just one type of weapon these criminals are using to obtain your valuable information. Recent reports indicate it has come back with a vengeance. Web scraping is when a computer software technique is used to get information from websites. This information can range from stealing information from a website and posting it as one's own work, to obtaining valuable data such as credit card numbers. Whenever you make a transaction, payment systems encrypt the data and store the records to be processed later. However, there is a weak spot in this process. Although this weakness lasts for milliseconds, it is enough time for RAM scraping to take place. During that time, the credit card number is momentarily stored in the system memory of the server that is processing the payment. Once this phase occurs, the data is temporarily unencrypted. To avoid getting caught up in a mess of stolen credit card data or other important information, adequate protection is vital. (Source

Neiman Marcus Continues To Pay For Security Breach
A lawsuit has been filed against Neiman Marcus by a customer who was a victim of the company’s data hack. The Illinois woman who sued the company says she is doing so on behalf of the 350,000 customers whose information was compromised. She says the theft of her information caused her and other customers long-term stress. The company reported in its late February earnings report that the data breach has cost it $4.1 million so far in legal fees, investigations, customer communications and credit monitoring subscriptions. The lessons for other retailers in the breach also continue to unfold. One of the latest: Pay attention to alarms. The hackers who broke into Neiman Marcus’s system set off the company alarms 60,000 times, according to an internal company investigation. (Source



Customer with gun stops man stabbing security officer at Home Depot, Roseville police say  A customer with a handgun stopped a shoplifting suspect from slashing a security officer with a contaminated needle and syringe outside a Home Depot store in Roseville, MI. Berlin said Silva began to fight with store loss prevention officers in the parking lot when they tried to apprehend him for stuffing a $179 battery-powered drill under his coat. Silva pulled a concealed syringe from his jacket and used it as a weapon, swinging it around in a slashing motion, police said. They said he stabbed one of the officers several times with the contaminated needle. Berlin said the victim had more than five puncture wounds on the top of his hand. A customer with a concealed pistol license saw the fight, pulled out his handgun and told Silva to drop the syringe and get on the ground. Silva stopped fighting and sat down in the parking lot, police said, but jumped up and ran when he heard approaching police sirens. The loss prevention officers allowed him to run and police officers arrested him without further incident. (Source

Ex-con robs same shoe store 15 years later one day after release - think he wants to go back?  Police say a man who just completed a 15-year prison term for robbing a New Jersey shoe store went back there the day after his release and committed the same crime. Toms River police say that on Saturday afternoon 40-year-old Christopher Miller went to the store he robbed in 1999. They say he demanded cash from two employees, eventually took a cash register containing $389 and fled on foot with the employees' cellphones. Police soon tracked down Miller and found the employees' phones in a shopping center garbage can. They found the money in a downspout in the back of the building. (Source associated press)

San Angelo, TX Walmart Aggravated Robbery Suspect Remains in Hospital  Gunfire rang out in the parking lot of Walmart Monday afternoon, as a man who had just robbed the store’s gun case fled outside and engaged in a confrontation with police. Dispatch received a call for shots fired in the parking lot of the superstore Monday afternoon at 2:41 p.m., a time when the store itself and the lot outside were bustling with grocery shoppers. The suspect, 42-year-old Charles D Welborn had entered the store minutes before and stolen a rifle, advising Walmart employees that he had a bomb. (Source

Smash and grab theft in Lexington could be connected to crimes in other cities  Police departments in Memphis and Atlanta have been searching for thieves, who have been doing the same thing. In January, five men were arrested in Memphis after police say they smashed a case in a jewelry store, stealing 65 Rolex watches, valued at more than $700,000. Last year, Atlanta Police investigated a smash and grab theft at the Swiss Watch Expo. That theft happened the same day as another jewelry store robbery where a man was shot and killed. (Source

Amite, LA police find $230,000 in counterfeit cash  A Tangipahoa Parish man is the target of a Secret Service investigation into counterfeit cash after Amite City Police found nearly a quarter of a million dollars. Amite City Police Department Chief Jerry Trabona says finding the $230,000 in counterfeit money caught homicide detectives off guard. Detectives discovered the money inside a house while searching for a weapon used in another crime. (Source

ATM and debit card skimming rampant in Atlanta

Gunman who shot at Apopka, FL Police cruiser captured

Allentown, PA., man sentenced to 12 yrs in prison for smash-and-grab burglary spree that hit more than 30 businesses

Female suspect wanted in stolen credit card shopping spree of $13k in Farmington, Conn.

Two teenagers charged with arson in Kohl's clothing rack fire - distraction for shoplifting in Albemarle, Va.

Macy’s LP agent struggles with an armed shoplifter in Portland, OR

Stabbing follows shooting at the same Memphis Family Dollar in less than a day

Loss prevention officer accused of stealing thousands from Macy's in Alpharetta, GA

Long Island woman arrested in connection to Payless Shoe and 2 other known robberies




16 Bulgarians Busted for Credit Card Fraud in USA worth millions of dollars in Chicago - two captured in Bulgaria - 30 arrested in all  Around 30 people were arrested in Chicago and its suburbs as a part of a special operation to crack down on an organized crime group, the Bulgarian International Television (BIT) reported, cited by Sixteen Bulgarians have been arrested during a special FBI operation in the United States for money laundering and credit card fraud worth millions of dollars. Many of the arrested Bulgarians are with previous criminal records. Two of those arrested have been captured on the territory of Bulgaria, Mediapool revealed. The FBI has reportedly been following the group in the past 3-4 years in collaboration with the Bulgarian Prosecution and the Bulgarian State Agency for National Security (DANS). They have intercepted a number of phone calls between its members. An official press conference on the case is due. Charges will be pressed in the coming days. According to US Federal law, each person found guilty could face 10-20 years in jail for each transaction made. (Source

Identity-theft ring leader gets 22 years in prison
The evidence at trial established that Bass was the leader of a group of conspirators who stole victims’ identification information and accessed their credit accounts at retail stores such as J.C. Penney, Nordstrom, Lowe’s and Home Depot,” the U.S. Attorney’s Office said in a statement. “Bass and his co-conspirators used this information to obtain merchandise worth tens of thousands of dollars.” At sentencing Tuesday, U.S. District Court Judge Sean F. Cox said Bass’ lengthy criminal record, including 13 prior convictions for crimes involving theft and dishonesty, factored significantly in his decision. (Source

Local Cops Bust New York Thieves in $400K Counterfeit Retail Receipt Scheme - all get prison sentences Monday in St. Louis, Missouri  A Maryland Heights traffic stop, near St. Louis, unraveled a five-state, eleven-year counterfeit receipt fraud scheme and sent the five New Yorkers responsible to jail for as long as seven years. Ishaan Davis, 37, and Ingrid Millsaps, 44, confessed to using stolen clothes, fake receipts and counterfeit identification to steal more than $400,000 over eleven years from stores -- including Ann Taylor, the Loft and the Gap -- in Missouri, Pennsylvania, Indiana, Ohio and Illinois. The scheme came apart on November 29, 2012, when Maryland Heights police officer pulled Davis over for a traffic stop. In the car, police found Toshiba laptop computers, a Star TSP 100 Future Print receipt printer, document-making card stock, counterfeit Florida and New York drivers licenses in Davis' name and the names of others and assorted clothing with sales tags attached. Police took Davis and two co-conspirators -- Shonta Simpson, 29, and William Randall Estes, 23 -- back to their hotel rooms, where they found more boxes of clothes with tags still attached mailed from New York. Davis, Simpson and Estes planned to return the stolen merchandise for cash using the equipment found in his car, according to the United States Attorney's Office. Estes received a daily wage for his contributions, and Simpson was awarded a percentage of the money from the clothes she returned. The most impressive criminal mind in the bunch may belong to Ingrid Millsaps, 44, who stole most the merchandise Davis' crew returned for eleven years. Once, on an order to send more clothes for illegal returns, Millsaps stole $60,000 of clothing and other items during a two- to three-week period. On Monday, the court sentenced the group to a collective 245 months, or more than 20 years in prison. Davis, of Springfield Gardens, New York, and Millsaps, of Brooklyn, were each sentenced to 87 months. Lewis, of Brooklyn, was sentenced to 41 months. Simpson, of Brooklyn, received 18 months, and Estes, of Brooklyn, was sentenced to a year and a day. (Source

Phoenix serial Walmart shoplifter shot by police Saturday night - in custody  - had hit Walmart 11 times  The serial Walmart shoplifter that police were looking for Saturday night after an officer-involved shooting has been arrested, authorities said. Rodney McCullough, 34, was found Sunday morning with a non-life threatening gunshot wound to his right shoulder. McCullough was treated at a hospital and later booked into jail on suspicion of eleven counts of retail theft, all stemming from shoplifting cases at various Walmart stores in the Valley. Police believe McCullough has stolen $9,000 to $10,000 in electronics. (Source

Two men hit Walmart store in Columbia, Tenn. for $8k in electronics

Seventh person charged in ORC gang in Sarasota County
A seventh person has been charged as part of an organized retail crime ring operating in Sarasota County. Donnalee Ballard is charged with dealing in stolen property and petty theft, according to the Sarasota County Sheriff's Office. An additional 23 charges were filed Tuesday against the six other suspects arrested last week in Operation Recommit, a news release states. (Source

Columbus, OH area police, sheriff and helicopter track down Kohl’s shoplifters According to a Licking County Sheriff’s Office incident report, the suspect vehicle was being followed by several Columbus police vehicles, a police helicopter and the loss prevention officer’s personal vehicle. The suspects reportedly had thrown the stolen merchandise out of the vehicle onto the exit ramp. Another officer responded to the area to retrieve two vacuum cleaners, which also were thrown onto the road. Police were able to arrest the 2 suspects. (Source

Utica man faces several charges in connection with theft
A Utica man faces several charges after he allegedly stole more than $2,700 in computers, New Hartford police say. Jeffrey A. Trapp, 48, is charged with one count of grand larceny in the fourth degree, one count of attempted grand larceny and two counts of identity theft. Merchandise was purchased online at from Ghana, Africa, using stolen credit card information of several New York state residents. After the purchases were made, Trapp would allegedly use those identities to pick up the merchandise and then ship the items to Ghana. Where and how the credit card information was stolen is still under investigation. (Source

Duo charged with over $2,500 theft from JC Penney in Dothan, AL
Court records show Dothan police investigators arrested Kiara Shantre White, 24, and Vakeicha Howard, 19, and charged each of them with felony second-degree theft of property. Dothan police charged White with the alleged theft of $1,397.96 worth of clothing from the department store. Police also charged Howard with the alleged theft of $1,298.71 worth of clothing from the department store. The thefts occurred between Feb. 4 and 8. (Source


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Vendor Spotlight


Five megapixel indoor/outdoor camera offers a circular area of view that helps eliminate blind spots and enhances situational awareness

Sony’s new 360 degree hemispheric-view dome IP camera (SNC-HM662) makes it possible for users to have five megapixel (MP), high-resolution video and a 360-degree view of an area with just one camera. Just announced at the ASIS 2013 security show, the SNC-HM662 is ideal for both indoor and outdoor environments such as retail outlets, campuses and commercial buildings. It helps users eliminate blind spots and enhance situational awareness.

The SNC-HM662 features a 360-degree panomorph lens and is certified as an ImmerVision Enables solution. The ImmerVision technology generates clearer images and provides more pixels at the edge of a frame, as compared to traditional fisheye lenses. It also supports fast, responsive electronic pan/tilt/zoom (ePTZ) and 11 different viewing modes through the Sony Web viewer.

“As security needs have evolved, users expect an IP camera to provide usable video for multiple applications,” said Mark Collett, general manager of Sony Electronics’ Security Systems Division. “Sony has developed the SNC-HM662 for that very reason. The circular field of view and five megapixel resolution mean that the camera’s images can be used on their own or used to complement any type of surveillance system and help make it more functional.”

The SNC-HM662 corrects for the image distortion common with 360-degree lenses by de-warping the video with video management software (VMS), rather than at the camera level. This means higher video quality is maintained during the de-warping process, so more visual data is available for post-incident analysis. This is in contrast to 360-degree products that de-warp video at the camera level, which degrades image quality due to the camera’s processing limitations.

The SNC-HM662 also supports two-way audio with an optional microphone and speaker, power over Ethernet (PoE), and edge storage capabilities.

Sony’s SNC-HM662 security camera is expected to be available early in the first quarter of 2014. It will be supported by major VMS providers, including Aimetis Corp., DVTEL, INC., Envysion, Exacq Technologies, Genetec Inc., Milestone Systems, OnSSI, Salient Systems and Video Insight Inc.

Media Contacts
Tom Di Nome
Sony Electronics

Jennifer Gill
Muirfield Partners



Job Opening




LP Director BevMo United States BevMo!
Director of Security/LP Price Chopper Schenectady, NY Price Chopper
District Loss Prevention Mgr Sears San Francisco, CA Sears Holdings Corp
District Loss Prevention Mgr Sears Sacramento, CA Sears Holdings Corp
District Loss Prevention Mgr Sears Los Angeles Valley, CA Sears Holdings Corp
Business Continuity Mgr Bi-Lo Holdings Jacksonville, FL Bi-Lo Holdings
Market (District) AP Manager Sam's Club Fayetteville, AR Walmart
Regional LP Manager Michaels Denver, CO Michaels
Regional LP Manager Confidential New York, NY Downing & Downing
Regional LP Manager Confidential Los Angeles, CA Downing & Downing

National Account Mgr



Downing & Downing

Dir of Loss Prevention


Philadelphia, PA

Downing & Downing

Regional LP Manager Confidential San Francisco, CA Downing & Downing
District LP Manager Confidential Philadelphia, PA Downing & Downing
District LP Manager Confidential New York City, NY Downing & Downing
District LP Manager Confidential Boston, MA Downing & Downing

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Today's Daily Job Postings from the Net - Appearing Today Only
View our Internet Jobs Archives here

Job Opening




AP Manager in Training Walmart Raytown, MO Walmart
AP Manager in Training Walmart Tahlequah, OK Walmart
AP Manager in Training Walmart Richmond, VA Walmart
AP Manager in Training Walmart Riverdale, UT Walmart
AP Manager in Training Walmart Frisco, TX Walmart
AP Manager in Training Walmart Carthage, TN Walmart
AP Manager in Training Walmart Hastings, MN Walmart
AP Manager in Training Walmart San Antonio, TX Walmart
Multi Unit LP Manager Kmart Dalton, GA Sears Holdings Corp
District LP Manager Kmart Charlotte, NC Sears Holdings Corp
District LP Manager Kmart Louisville, KY Sears Holdings Corp
District LP Manager Sears Jacksonville, FL Sears Holdings Corp
Dept Mgr Store LP & Safety Lowe's Plano, TX Lowe's
Dept Mgr Store LP & Safety Lowe's Livermore, CA Lowe's
ETL Assets Protection Target Schaumburg, IL Target
LP Leader JC Penney Madison, WI JC Penney
LP Leader JC Penney Orlando, FL JC Penney
LP Manager Macy's Brooklyn, NY Macy's
Regional LP Manager Liquor Stores GP, Inc. Edmonton, AB, Canada Workopolis
LP Lead Sears Canada Ottawa, ON, Canada Workopolis



Ryan Roby, CFI was named Regional Safety & Security Analyst - West Area for Cricket Communications.
Phillip Vaughan was named Regional Loss Prevention Manager for Wolverine World Wide.

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What Every Employee Needs to Know About Their Pay and Performance  Compensation discussions, as well as performance evaluations, should be approached clearly. If you're getting ready for one of these meetings, whether leader or employee, use these tips to help the process go more smoothly! (Keep it short)

How to Ace Your Performance Review
Don't let your next performance review get you frazzled or anxious. In order to survive this annual ritual and get incredible feedback, it starts with you preparing very early. Go through what you achieved in the company and also detail what you plan to do. (Speak plainly)

How to Level the Promotion Playing Field
Promotions should be given to those who are ready and based on who is best for that job, right? In order to make sure you, as the leader, aren't just picking those who raise their hand, you need to make it fair. Reward those with initiative and level the playing field by using these tips. (Make the process clear)

10 Reasons Employees Really Care About Their Jobs  Pay is an important factor in the working world, and so are benefits, but what makes an employee go that extra mile and feel engaged every day they are at their job? If you don't care about your employees, then why should they care about their job? (Show them you care)

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Active listening is absolutely critical if you really expect to influence change or modify behavior. You've got to hear what they're saying before you can plan or expect to do virtually anything. And hearing what they're saying is not simply hearing the words it's all about hearing the meaning and the intentions behind the words. Because words have a tendency to hide the true meanings and beliefs. As truth is often cloaked in humor so is meaning hidden in words. With the number one obstacle being one's self hearing is often drown out by how we want others to view us. So if you can leave your self at the door so to speak you can then begin to focus on hearing what they're saying.

Just a Thought,
Gus Downing

Gus Downing

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