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April 2, 2013 SUBSCRIBE

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Ken Karch was promoted to Manager of National Investigations - National Task Force (ORC) for TJX Companies. Ken has been with TJX Companies since 2002, where he started out as a Regional Investigations Manager. Prior to that, he worked in Asset Protection at Target for 16 years. Congratulations Ken!

ADT goes 'Undercover' on CBS "Undercover Boss" on April 12th at 8 p.m.  
Tony Wells, senior vice president, chief marketing and customer officer goes undercover as James as part of an Emmy Award-winning television reality show on CBS called “Undercover Boss.” Wells has been with ADT just shy of a year. He most recently was executive vice president and chief marketing officer for 24 Hour Fitness. Wells said, he was there “to learn more about what our customers were experiencing and what our employees were delivering ... and to do that in a way that I think was unfiltered, informative and for me very educational. Undercover Boss” has 9 million to 10 million viewers per week, so ADT obviously will gain some free advertising when the show airs. But Wells said that he’s most excited about the way the episode will showcase ADT employees and “give them the recognition for what they do, day in and day out.” (Source

Update: Two men wanted for shooting at Edgewood Town Center in Pittsburgh 
A North Braddock man is one of two people who started shooting in the Edgewood Towne Center on Saturday, leaving three bystanders injured in the crossfire, Allegheny County police said yesterday. "We have not identified the other shooter yet but more charges are expected," Lt. Schurman said. Surveillance cameras in the plaza showed one man walk past the Villa retail store before 4:30 p.m., when he recognized someone and started firing into the store. The man inside returned gunfire. The front doors to both the Villa and the Foot Locker next door were shot out. One witness said he heard people arguing and he ran into the Dollar Tree store to be safe. (Source

Schnucks Contains Payment Card Breach 
Schnuck Markets in St. Louis said hackers appear to have attempted to steal payment-card data from customers, but the issue has been “found and contained.” “Now that the issue has been identified and contained, the investigation will turn to determining for how long the issue existed and which stores were affected,” the company said in a statement. We have identified the issue and taken comprehensive measures to contain the incident. We are cooperating with law enforcement, the Missouri Attorney General’s Office, and the credit card companies to determine the scope and magnitude of this crime and apprehend those individuals making fraudulent purchases.” said Scott Schunck, CEO. (Source

Office Max rolls out 5,000-sq.-ft. OfficeMax Business Solutions Center - becoming a full service company for small businesses  "With the launch of our new store, we are pleased to introduce a relationship-based retail service center focused on partnering with businesses to help them grow," said Ravi Saligram, president and CEO, OfficeMax. Some of the services offered at the new concept include web hosting, customized web sites and cloud storage, as well as computer network setup, software installation and repair. OfficeMax offers business meeting space in the store and free Wi-Fi that allows customers to plug in and work. Employees even can help customers set up their websites. (Source

Your emergency call centers may be under attack soon 
Federal law enforcement officials are reporting a rise in attacks in which the telephone lines of emergency call centers are flooded with bogus calls by extortionists whose demands for cash are refused. The entire number of attacks is rising," said Rod Wallace, vice president of services for SecureLogix. The increase is seen across organizations, public and private. Typically, the motivation is to extort money or to protest a particular political or social cause. In the latest attacks, someone with a heavy accent calls the center, known as a public-safety answering point, claiming to be with a collections company for payday loans, the federal alert says. The caller then demands a payment of $5,000 to cover the outstanding debt of a former employee or sometimes for someone who never worked at the center. When the demands are refused, the TDoS attacks begin, lasting for intermitted periods over several hours. (Source

Ebay projecting 50% revenue growth over the next three years - led by the mobile revolution  Led by mobile, a commerce revolution is under way," said Ebay Inc. President and CEO John Donahoe. "Technology is creating a new web-enabled retail interface, a new seamless, multiscreen commerce experience that connects consumers anytime, anywhere. This will expand shopping beyond conventional store environments and e-commerce sites. How we shop is being transformed, and Ebay Inc. intends to be a leader in this new commerce world." (Source

UK retailers think U.S. is the hardest market to crack 
This was despite the growth of online which provides a low-cost means of entry and the seemingly similar cultures and values shared by British and American consumers. China came in second with 33% of retailers saying they had encountered problems when trying to set up shop while Asia was third with 19% of those questioned claiming they had experienced difficulties in entering the market. Richard Lowe, head of retail & wholesale at Barclays, said: "On the surface the US would appear to be an easy market in which to secure a foothold but its sheer scale means achieving commercial success across the whole country is an incredible feat. As for China, nothing is impossible but, everything is difficult." (Source

“The Dangers of Surveillance,” Harvard Law Review (25 March 2013) 
Surveillance is everywhere, from street corner cameras to the subject of books and movies. A researcher says that pervasive surveillance menaces our intellectual privacy and it gives the watcher a power advantage over the watched, which can be used for blackmail, persuasion, or discrimination. Read more in Neil M. Richards, “The Dangers of Surveillance,” Harvard Law Review (25 March 2013) (Source

Italian authorities seized more than 200,000 reproductions of jewelry and other luxury items Friday  Turin police seized the fakes, which included labels by Louis Vuitton, Guess, Chanel and Bulgari, on Friday. (Source

CargoNet congratulates NJ Motor Carrier Truck Association for leading the efforts in getting new NJ cargo theft bill passed  The New Jersey Legislature approved and sent to Gov. Chris Christie a bipartisan bill creating specific penalties for cargo theft. The bill would establish fines for leading or organizing cargo theft networks. The fines would be $250,000 for a second-degree crime, $500,000 for a first-degree offense or five times the value of the property seized, if that amount is larger. The bill also would make it a criminal offense to operate a facility to sell or store stolen cargo, and would earmark cargo fine collections to fund law enforcement efforts to combat cargo theft. (Source

Shoplifting Suspect Shot by Police at Raleigh Wal-Mart 
A shoplifting suspect is in critical condition after he was shot by an Memphis PD officer who thought he was drawing a weapon. Just after 10 p.m. on Wednesday, March 27, a Memphis police officer working as security at the Walmart at 3950 Austin Peay saw a man shoplift merchandise and followed him out of the store, flagging down two on-duty officers in the parking lot. As the officers tried to talk to the suspect, he became irate and a struggle ensued. As the officers tried to restrain the suspect, he reached inside his waistband. The officers instructed him to show his hands but he refused, and suddenly spun around towards them. One officer fired one round, hitting the suspect. (Source

Deaths Resulting From Shoplifting Incidents | J. Patrick Murphy - 2012 – 12 deaths (Record Year)  The information is anecdotal at best and is intended as awareness to a growing problem. There are no published statistics, even through OSHA, that quantify injuries to store personnel. There is no body of work that accumulates data regarding deaths or serious injury in shoplifter related incidents. These events do happen and with unfortunate frequency. We do not have any method to determine the accuracy of any content of the articles herein. We have offered no professional opinion regarding of these cases. However, as readily apparent, when a shoplifter dies as a result of an apprehension made by so called “store security”, litigation is sure to follow.
•   Death by asphyxiation where suspect is restrained in a manner that does not allow them to breathe.
Death by agent/employee attempting to make apprehension of a person in a moving vehicle.
Deadly force by Police and armed contract security guards (death of guards) gives insight into the violent nature of apprehensions.
Police officer deaths: 2.
Wal Mart Greeters: 2.
Not included in this list are deaths attributed to police chases of shoplifters.
Serious injuries far outreach the number of deaths and the use of Tasers and chemical sprays (Mace) is growing in frequency by shoplifters.

2000 – 2012: 71
Top 4 Retailers
Wal-Mart – 23, K-Mart – 6, CVS 4, Rite Aid 4

Gangbangers' online M.O. remarkably normal according to new research
While they're 70 percent more likely to engage in online criminal behavior than their non-gang peers they act m7uch like other young adults online. They message and chat with their friends, they shop online, they use iTunes and they watch videos. What gangbangers don't do is engage in sophisticated cybercriminal activities, such as phishing, identify theft and hacking into commercial enterprises, the researchers discovered. Typical online misbehavior included illegal downloads of entertainment, selling stolen property, selling drugs, harassing individuals, arranging assaults, lining up targets for theft and uploading videos of their real world illegal activity, mostly fights. (Source

Tractor trailer load stolen filled with Victoria's Secret merchandise, may be organized crime group in Jeffersonville, Tenn.  They stole the rig when the driver went inside to pay for his gas at a Loves Truck Stop. The truck was recovered but the merchandise and trailer is gone. (Source

Loaded gun found at Macy’s inside Military Circle Mall. 
Norfolk police are searching for the owner of a loaded handgun that was found inside of a dressing room at Macy’s inside of Norfolk’s Military Circle Mall. Officers went to the scene after a customer reported the finding to Macy’s Loss Prevention. This occurred at around 12:40 p.m. on Monday. (Source

Dearborn Police are looking for a man who stole a very large amount of jewelry from Macy’s in Fairlane Town Center last Friday morning.  If you recognize the suspect in the security photos, you are asked to call Dearborn police at 313-943-3030. (Source

Door opens just a little too slow for this mall purse robber in Australia.  A robbery attempt goes painfully wrong at a market in Perth, Australia. This is surveillance video of the Sunday incident. (Source

Kmart Loss Prevention agent assaulted during felony apprehension in Abilene.   The suspect was stopped by the Kmart Loss Prevention team, but the suspect did not want be cooperative. The suspect was believed to have stolen $1300 in merchandise. Gaining control of the suspect, Loss Prevention held her until Abilene Police arrived. The suspect is now charged with and arrested for felony robbery and possession of a controlled substance. (Source

Naperville man charged with 10 felonies for theft from Target.  A man accused of stealing from a local Target store led police on a chase that resulted in his crashing into several cars in downtown Naperville before he was caught on foot. During the pursuit police said Smith's car struck ten vehicles in the roadway of the downtown area of Naperville. The driver fled on foot and was chased by police a few blocks. He was eventually caught and tazed by police. (Source

Two suspects sought in armed Rite Aid robbery near Philadelphia.  Police are searching for two suspects who held up a Rite Aid in Cheltenham Township early Tuesday morning. Police say two suspects robbed the 24 hours store located at Broad Street and Cheltenham Avenue at about 5:30 a.m. They fled with an undisclosed amount of cash and cigarettes. No injuries were reported. (Source

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New Michigan ORC law takes effect
The law makes it a felony punishable by up to five years in prison to knowingly commit organized retail crime. The law covers theft of retail merchandise with the intent or purpose of reselling, distributing or transferring it to another retailer or seller. It also covers use of the mail or any electronic medium such as the Internet. It also establishes an organized retail crime advisory board that includes members of the state police and the attorney general's office. Public Act 455-456: (Source

We're advocating this type of legislation around the country. We're actually trying to get a federal law like this passed, said Rich Mellor, VPLP for the National Retail Federation in an article in the Detroit Free Press March 30th. The prevalence of shoplifting has risen nationwide at annual rates of 3%-4% for the last five years, forcing the average American household to pay an estimated $500 yearly to cover the losses, said Richard Mellor, vice president for loss prevention with the National Retail Federation in Washington, D.C. Michigan is one of about 15 states to have passed special laws to deal with organized shoplifters, Mellor said. (Source

Florida’s Organized Retail Theft Bill passes Senate Criminal Justice Committee. 
Senate Bill 1404 according to Attorney General Pam Bondi will, “provides prosecutors and law enforcement with the tools needed to properly prosecute individuals and hold them accountable for organized retail theft”. (Source

Two NY South Bronx arraigned yesterday for more than 100 gift cards linked to stolen credit cards in East Providence, RI  Luc Beaubrun, 25, an ex-con with a criminal record in multiple states, and Sherlyn Oplan, 29, were arrested Friday after the police vice squad stopped their rental car on Route 195, said Inspector Craig Sroka. Beaubrun is charged with 138 counts of forgery and counterfeiting, and Oplan is facing 147 counts. Both are each charged with 138 counts of conspiracy. (Source

Three sought in retail theft ring hitting Walmart stores in Portland
Detectives are seeking three suspects who are reportedly stealing items from a Wood Village Walmart store and then returning them for a cash refund. The alleged thefts occurred on Jan. 27 and March 20 at the Walmart located at 23500 NE Sandy Blvd. The suspects stole several household items, and later returned them to different Walmart stores for the refund, the Multnomah County Sheriff’s. Anyone with information on their identities should contact the sheriff’s office Tip Line at 503-261-2847. (Source

Husband and wife team-up to shoplift $6000 fro H-E-B store in San Benito, Texas.  The two suspects are also believed to have hit H-E-B stores in Mission, Harlingen, and Brownsville. Investigators believe the two are connected to a wide scale theft ring. (Source

Tampa Police focus on recent ORC investigation at Abercrombie and Fitch. Thieves stole over $2000 of Abercrombie and Fitch cologne, working as a three person team. Police believe the shoplifters may have had a source to re-sell the merchandise. (Source

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Three busted for Identity theft by Hotel Housekeeping; group was under investigation by multiply law enforcement agencies in Washington state.  A house keeping associate was just doing her job when she entered the rented room of three identity thieves. The housekeeper noticed computers, printers, photos and numerous identifications most with the same picture but different names. The Mukilteo Police Department was called and all three men were arrested. (Source


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Head of Safety & Loss Confidential London Linkedin
Director FLD LP CVS Caremark California CVS Caremark
Senior Director, LP Corporate Hoffman Estates, IL Sears Holdings Corp
West LP Director Gap San Francisco, CA Gap Inc.
Director of Loss Prevention CVS Caremark Lumberton, NJ CVS Caremark
Mgr, LP Systems & Awareness Programs OfficeMax Naperville, IL OfficeMax
Director of Security/LP Price Chopper Schenectady, NY Price Chopper
Sr Mgr of Global Security YUM! Brands Louisville, KY YUM! Brands
Global Supply Chain Security Mgr Target Minneapolis, MN Target
Director of LP - East Zone Express New York, NY Express
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Director of Safety Confidential Midwest Downing & Downing
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Today's Daily Job Postings from the Net - Appearing Today Only


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LP Manager Kmart White Plains, NY Sears Holdings Corp
LP Manager Kmart Kill Devil Hills, NC Sears Holdings Corp
Executive Team Lead-AP Target Las Vegas, NV Target
Executive Team Lead-AP Target Howard County, MD Target
Executive Team Lead-AP Target Los Angeles, CA Target
AP Manager The Home Depot Arlington, TX The Home Depot
Dept Mgr Store LP/Safety Lowe's Rockford, IL Lowe's
Dept Mgr Store LP/Safety Lowe's Riverview, FL Lowe's
Dept Mgr Store LP/Safety Lowe's Franklin, TN Lowe's
Dept Mgr Store LP/Safety Lowe's Naperville, IL Lowe's
Dept Mgr Store LP/Safety Lowe's Kingston, NY Lowe's
Dept Mgr Store LP/Safety Lowe's Corinth, MS Lowe's
District LP Manager HomeGoods Roseville, MN TJX Companies
Loss Prevention Mgr Amazon Coppell, TX Amazon
SR LP and Safety Mgr HSN St. Petersburg, FL HSN
AP Manager Sam's Club Montgomery, AL Walmart
Market AP Manager Walmart Mankato, MN Wal-Mart
AP Manager-In Training Walmart Streetsboro, OH Wal-Mart
LP Manager Bloomingdale's SOHO New York, NY Bloomingdale's
Regional Mgr, LP Petco Houston, TX Petco

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Ken Karch was promoted to Manager of National Investigations - National Task Force (ORC) for TJX Companies.
Duane Stewart
was promoted to Regional Loss Prevention Manager for Dollar General.
Linda Schuch was named Regional/East Coast Loss Prevention Manager  for Z Gallerie.
Patricia Ishmael was named Regional Loss Prevention Manager for Limited Brands.
Debbie Wilson was named District Loss Prevention Manager for Big Lots.

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An Offer You Can't Refuse: Leadership Lessons from "The Godfather" What does a real-life leader have in common with the central figures of a fictitious Mafia crime family in "The Godfather?" According to Justin Moore, CEO and founder of Axcient, plenty. He's not suggesting businesses should run like the Mafia, but there are some themes in the movie that you can relate to as a manager or CEO. (Family is important)

Positioning Yourself for Career Advancement Given the fact that traditional career paths are extinct in most industries, managers have few guideposts for advancing to the executive level. Only a distinct minority of companies are truly adept at succession planning and career development. (We're here to help)

Five Career Lessons from Han Solo Climbing the corporate ladder -- or figuring out when the jump off -- has never been harder. Luckily you can learn everything you need to know from the ultimate business renegade: the spice smuggler from Corellia who became a general, and saved a galaxy. Here are some lessons from everyone's favorite, scruffy looking nerfherder. (No precognition, levitation or mind control required)

5 Easy Ways to Brighten Your Employee's Days With all the responsibilities that come with being a boss, it can be tempting to overlook your role in maintaining your employee's happiness. But some of the best leaders will tell you even small gestures can make a tremendous impact. (Lighten their work day)

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In college Philosophy 101, they introduce the question "If a tree falls in the woods and no one is there to hear it, does it make a sound?" My answer is yes, but you've got to listen and hear it. Listening and hearing what they say is oftentimes two entirely different functions that most of us don't do on a daily basis, if ever. One of the keys to success is listening and hearing what people say and don't say. It's not just the words, it's the meaning and the intention behind what everyone says in every conversation or interview. Listening is the key and hearing is the lock the key fits into. If you expect to lead a group or land that perfect job, you've got to listen and hear what they're saying in order to respond, influence and truly make a difference.

Just a thought,
Gus Downing

Gus Downing

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