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News Brief - Sponsored by WG Security Products

Darlene Cobain was named Sr. Director of Loss Prevention Analytics for CVS Caremark.
Karlyn Scott was named Director, Loss Prevention Budget and Forecast for CVS Caremark.

Making the rounds - Coast to Coast - Blacklist awaits retail workers accused of theft  Employees don't have to steal a dime for their records to be permanently tarred in databases used by Target, CVS and other stores. How do you keep nearly 8 million workers in constant fear of losing their jobs without actually threatening to lay off any of them? Just assure them that if they're accused of stealing at your store, they'll never work in retail again -- ever. Last summer, the FTC settled charges with HireRight over accusations that its retail-theft database contained inaccurate records and that HireRight made it too difficult for those accused to dispute claims. LexisNexis agreed last week to pay $13.5 million to settle a class-action lawsuit on behalf of 31,000 people that accused the firm of violating consumer protection laws by selling background checks to debt collectors. The company did not admit wrongdoing but ceased its ownership of the Esteem database this year. Editorial Comment: Articles about his have been popping up all over the country in the last week. First appearing in the Daily last Wed. (Source

How Best Buy defused a power struggle time bomb with the former founder 
Humility, leveraging relationships, give and take, recognition. The keys to success even in a battle. This is a great read about a power struggle and how simple rules apply at every level. Worth the 5 minute read. (Source

"Unashamed thievery" by corporate employees forces Haute Hippie founder to sue four for wild spending sprees on company credit cards  With one co-conspirator cooking the books during massive growth the company paid for a living large life style for four of their employees and uncovered it this past summer. Now it shows the four using company credit cards to spend thousands of dollars on dinners, drinks and nightclub tabs; pay for vacations to Washington and California; use company cars as a “virtual round-the-clock chauffeur;” and purchase clothes and pricey gym memberships. (Source

World demand for security equipment will advance 7.0 percent annually to $117 billion in 2016  Electronic security products accounted for nearly 65 percent of total security equipment demand in 2011. Security equipment demand in North America is expected to rise 6.5 percent annually through 2016, trailing the global average, but a significant improvement over the 2006-2011 pace. (Source

Internal Audit Teams Target IT Security In 2013 
IT risk management grows in importance amid other business-level enterprise risk management concerns. IT security and data privacy will continue to grow in priority amid other concerns like competition and risk from financial markets. Two new reports released during the past few weeks point to the growing need for IT risk management among internal auditors, as well as the increasing trend for internal audit teams to beef up their IT security acumen throughout the rest of 2013. (Source

Dropbox - making it easy for the internal threat 
Client list, marketing plans, employee lists, organizational structure charts, growth plans, databases, customer info, all of it easy to drop in a drop box. Especially if its an employees' last two weeks or right before they hand in their resignation. Years ago considered almost an acceptable practice and even recommended by some recruiters and future bosses. But now it's highly protected, highly dangerous, and in high demand. It doesn't have to be the blue-prints for a nuclear bomb to be considered illegal. The courts have taken a strong position on all forms of corporate espionage. Even down to an employee list they'll prosecute. The question is does your company have the right controls in place to monitor and stop this activity? And do you follow the procedures yourself? Just a thought.

Employees still use online file sharing, even if companies prohibit its use  
More than 75% of corporations have policies that prohibit the use of consumer online file sharing and collaboration tools, yet employee use of the services is still rampant, according to an Enterprise Strategy Group survey. "The thing is, IT had control of the data in the past. Now, it has only been three years since this (OFS) market has taken off and now data is everywhere," said Terri McClure, who spoke at SNW here Tuesday. (Source

Axonify is a vendor worth watching - they're re-inventing their space and taking the market by storm.  The Next Generation Corporate E-Learning Solution - Look for the Daily's upcoming "Spotlight on Leadership" column - an intimate look at their President and CEO Carol Leaman. And strangely enough while they are not just about Loss Prevention, it's our industry who is benefitting the most. It's brilliant, it's simple, and it works. Measured results - in three minutes! As we just finished the interview last week, we just couldn't wait to mention it in the news. Check out their website at And while we can't release any of their client list or where they are being rolled out, we will say within a year you'll know someone who is using them.

Australian Police Bust Multinational Pirate DVD Syndicate 
Over 1.2 million high-quality pirate DVDs intended for sale on eBay were seized in Sydney during the raid. Police say they have shut down the end-point of what is believed to be an international piracy syndicate. Over 65,000 counterfeit DVDs were already sold on two eBay accounts, totaling sales in excess of $1.67 million, according to police. It will also be alleged that the discs were also being sold to unsuspecting small retail outlets in a number of Australian states, according to the MPA. (Source

New York seeks to make the purchase of counterfeit goods a criminal offense.  New York City has a pretty healthy appetite for luxury goods; it's also the home to many high-end knockoffs. It has long been illegal to produce or sell counterfeit goods, but it may now become a crime to purchase the goods, too. It's hard to find someone who wasn't duped into purchasing a fake Rolex, pair of designer glasses, or a fallen-off-the-truck handbag. But New York councilwoman Margaret Chin wants to put a stop to this well-known practice. In fact, Chin has introduced legislature that could slap purchasers of counterfeit goods with up to a $1,000 fine and year in prison. (Source

Bloomingdale’s theft prevention officer who stole drugs from shoplifting suspect sentenced three to 23 months in county jail  A Berks County man whose job was to prevent thefts at an upscale King of Prussia department store faces jail for his own theft — stealing prescription drugs from a man he took into custody for retail theft. (Source

Woman Arrested in Connection to Multiple Shoplifting Incidents in Wellsville, NY 
Police say 21-year-old Starr Williams was arrested around 4 p.m. Saturday and charged with three counts of Petit Larceny. (Source

Shoplifting team pepper sprays store employees 
Yuma police have arrested three of the four suspects wanted in connection with spraying store employees with pepper spray during a shoplifting attempt Saturday afternoon at Food City. An investigation revealed that four males tried to shoplift items from the store, and when confronted, the subjects pepper-sprayed the store employees and fled the scene in their vehicle. (Source

Six shootings involving private security officers reported in last 48 hours and 14 injured, attacked or pepper-sprayed  Houston TX police report that a security officer on duty at a game room was shot during an apparent robbery attempt. Oklahoma City OK police are investigating after a licensed security officer shot and wounded a man overnight at an area nightclub. Detroit, MI - a man was shot by a security officer after threatening the officer with a knife during a theft at a local store. Santee CA – An on duty 22-year-old security officer working for Bravo Three Security was shot at early Friday in Santee after he pulled over for a vehicle whose driver flashed its headlights at him. Phoenix, AZ - an off duty police officer working as a security guard was involved in a deadly shooting outside a northwest Phoenix nightclub. Commerce, CA - a security officer shot and wounded a man who tried to run him over with his car after refusing to leave a Commerce strip club. (Source

Thieving trio goes on shopping spree with stolen cards in Southwest Florida 
Hitting Wal-Mart, Winn Dixie and other retailers, the three women went on a shopping spree Saturday in Fort Meyers, Florida. Police are still looking for them. (Source

The rise of everyday hackers - how long will it be before they're teaching how to hack into your mobile or tablet registers?  Research suggests there will be a rise in everyday hackers. The rise in online instructional videos, forums, and just plain information will allow less technically skilled hackers to take advantage of flaws in all sorts of applications. And once mobile and tablet checkouts become common place there's obviously going to be a lot of hackers trying to find their way in and telling everyone how they did it. If you think hackers are only the concern of the IT security executives, think again because they're coming to a store near you soon. (Source

NYPD is looking for suspects in the armed robbery of a store in Flatbush, Brooklyn.  The police are asking for the public’s help in finding two men who robbed a department store on Friday, April 5. The NYPD says the men entered the Get Set sports apparel store and 2126 Nostrand Ave. near Glenwood Rd. just before 6pm. Both armed with handguns, the suspects demanded money from store employees, making off with clothing and an undetermined amount of cash. No injuries were reported. (Source

Couple used cell phone, earpiece to rob Carolina Place Mall jewelry store. 
Police in Pineville are looking for a duo that used electronics to help them rob a jewelry store at Carolina Place Mall. Surveillance video shows a woman walking talking to a store employee while on her cell phone. A man is also in the store with an earpiece in his ear listening to the conversation. When the employee walks away to ring up an item, the man runs up and grabs several items out of the jewelry case. Several bracelets, charms, and gold pieces were taken, total value of $6,990. (Source

Two employees shot during clothing store robbery in Lancaster, PA.  Lancaster city police are searching for a suspect after a shooting and robbery at “The Image Urban Clothing” store Saturday night. Detectives said a man entered the store just before 8 p.m. as the owner and an employee were counting money and preparing to close the business for the night. The suspect fired at least one shot, injuring both men. One of the victims was treated and then released from an area hospital. The suspect got away with an undetermined amount of cash. (Source

Employee involved in robbery of Pontiac RadioShack; one suspect still at large. 
A man armed with a gun forced employees at a Telegraph Road RadioShack to empty the cash register, fill a bag with cell phones and duct tape each other before fleeing on Wednesday night. Store employee Bondaryl McCall, 29, of Detroit, who was ordered to duct-tape the store manager’s hands during the robbery was involved and has been charged with armed robbery and conspiracy to commit armed robbery. (Source

Man shoots himself in mall parking lot in El Cajon, Cal.  A man accidentally shot himself outside a mall in El Cajon late Saturday night. The incident happened just after midnight outside the Westfield Parkway Plaza shopping mall on Fletcher Parkway. A man in his early 20s was in a parked car outside the mall’s Bob's Big Boy Restaurant with at least two friends when he began messing with a handgun and accidentally shot himself in the hand and leg. The bullet went through the man’s left hand and then struck his leg, leaving large amounts of blood in the vehicle. The man was in the backseat when police arrived at the scene. Officials believe the man didn’t realize there was a bullet in the chamber of his weapon. Alcohol was also found inside the vehicle. (Source

9 Senior LP positions open on the market in the U.S.
Two will be closed shortly.

Last week's most popular news article --

Warning: video contains strong language
: Springfield, Illinois Police tase a shoplifter who is 8 months pregnant at Best Buy.
   A woman who is eight months pregnant was tased by a Springfield, Illinois, police officer in a parking lot over the weekend in an incident that was caught on tape and has raised questions about the possible use of excessive force. The dramatic footage, shows some sort of struggle that leads an officer to pull out a Taser and use it on the 29-year-old woman. (Source


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2012 Thought Challenge Awards Committee

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here

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Thought Challenge

Announcing the 2012 Thought Challenge Awards
Third Place Winner!
Bill Petropoulos

By Bill Petropoulos
Project Manager
Loss Prevention Foundation

as published on August 7, 2012

Recently, I was asked an intriguing question, "What does courageous leadership mean to you?" To be honest I was surprised by this question. It is not often this question comes up in a conversation, but it should. Our industry is known for having courageous leaders, and there are many. Think about the LP professionals that have made a difference in our industry. Recently an industry leader left us. Fred Wilson was known for his leadership, innovative thinking, and people development style. Think about the LP leaders fighting ORC today; law enforcement partners, LP professionals, solutions providers, industry associations. Think of the leaders in our industry that innovate; Target and their state of the art forensic lab, Ebay and their fraud programs and teams, industry certifications LPQ, LPC, CFI, and CFE, and all the leaders that make a positive difference in their organizations, the industry, and in the lives of their teams. For all of these reasons I decided to submit my perception of what courageous leadership is.

1. Stay Hungry. In the words of non-other than Steve Jobs, "Stay Hungry". Never get comfortable with the current status of the business or personal accomplishments. Before you get comfortable is time to push to the next level.
2. Share the vision. Leadership is having a vision and being able to share that vision in a way that will inspire the team. What is your vision for your area of responsibility? Have you shared the vision in a way that gets your team is excited about the possibilities? Is the team on board? Is it the right vision?
3. Get down to the trenches. More often as we grow and advance in our career, we start to get complacent. We quickly forget how things were in the front lines. A courageous leader in my view will step down in the trenches and stay connected with the reality of the business. Connect with the team, understand the daily challenges, and stay close to the action if you will.
4. Humble. Courageous leadership is not about "I" but it is about "We". Leaders that are not afraid to recognize their team, and put the team first and not themselves.
5. I am wrong. Leaders that are not afraid to say they are wrong or made a mistake, and apologize.
6. Challenge. Leaders that are not afraid to challenge conventional wisdom in a professional and productive way.
7. Passion. Leaders that have passion for the business and expect the best from and for their team.
8. Integrity. Leaders that demonstrate integrity in their daily lives, and pass that strength on to their team.
9. Honesty. Leaders that value honesty and influence the teams to do the same.
10. Being the best. Leaders that develop and train their teams to excel and drive to be number one with the end result in mind.

In the words of Peter F Drucker, "Leadership is not magnetic personality, that can just as well be a glib tongue. It is not "making friends and influencing people", that is flattery. Leadership is lifting a person's vision to higher sights, the raising of a person's performance to a higher standard, the building of a personality beyond its normal limitations."

Bill Petropoulos is an executive with 20 years of progressive experience in loss prevention management. Petropoulos is currently with the Loss Prevention Foundation as a Project Manager where he manages various strategies including the newly created "Career Development" project. The Career Development project is a leading concept where Executive Loss Prevention Professionals share their success and career mile stones in order to benefit loss prevention professionals interested in advancing in the industry. Petropoulos has held various executive positions in loss prevention and asset protection, including; store, district, regional and corporate positions. Petropoulos has an Associate’s Degree in Administration of Justice, and is currently working on a Bachelor’s degree in business management. Petropoulos can be reached at or (760) 508-5518.

Be on the lookout for the second place winner announced tomorrow and
first place winner on Wednesday!



Axonify. Read how Pep Boys reduced their shrink by 55% by overhauling their LP awareness program. Download.


20 Nigerians in Multi-Million Dollar Credit Card Fraud in U.S. 
Thirty people, including 20 Nigerians and a Hudson County jail nurse, have been arrested in a multimillion, multi-state identity theft and credit card fraud ring by United States authorities. Using store video and physical surveillance, the detectives were able to identify several suspects, authorities state. Detectives then linked those suspects to hundreds of other accounts and millions of dollars in phony transactions. The leaders of the group, authorities say, purchased the identities of unsuspecting victims from online brokers, who got the information from computer hackers across the United States. In a process known as "punching," electronic account information from the cards' magnetic strips would be transferred onto counterfeit cards, which were provided to "strikers" who conducted the purchases at retailers all over the Eastern Seaboard, authorities say. Teams of strikers purchased retail gift cards that were then used to purchase various electronic items, authorities say. Those items were then sold in bulk to fences in New York and New Jersey, authorities say. The fence would then sell the items to other people for cash payments. (Source

ORC Theft epidemic in Albuquerque 
“It’s an epidemic, it really is,” said Baillio, an owner of a small electronics chain. The problem is not the sticky-fingered teenager lifting a video game or tube of lip gloss but rather scheming networks who know how to turn the merchandise into cash. “This is organized. We have (offenders) that are paying their rent, paying for everything off of the theft of items from these stores,” said Cmdr. William Roseman of APD’s property crimes division. In ORC, stolen goods are resold using a variety of channels, including the Internet. It’s a lot easier now to become your own distributor or fencing operation,” said Albuquerque Police Chief Ray Schultz. “You can sell stuff (online) ... pretty easily.” Albuquerque police say much of the ORC is team-oriented and may involve store employees. APD’s organized crime unit detectives submitted 128 completed cases for prosecution in 2012 — cases for which they arrested a total of 304 offenders. (Source

Michigan Governor appoints four to ORC Advisory Council 
Housed in the Michigan Department of State Police, the six-member board was created in 2012 to develop a database and compile annual statistics on organized retail crimes as well as recommend actions to further combat it. In addition to the governor's four appointees, the board includes the state attorney general and the Department of State Police director or their respective designees. Jere Green, of Warren, will represent city, village and township police. William Hallan, of Okemos, was recommended by the Michigan Retailers Association. Richard LeBlanc, of Westland, will represent the general public. He is a current Wayne County commissioner. Douglas Lloyd, of Lansing, will represent county prosecutors. He is the chief assistant prosecutor in Eaton County. Organized retail crime is a growing problem in our state, and this board will play an important role in curtailing it and protecting hard-working Michiganders," Snyder said. (Source

Springfield twins sentenced to 7 yrs each for check fraud scheme hitting retailers
According to the release, Martinus Sayles acquired stolen checks from a person in the Kansas City area. He and his brother then altered the checks by cutting digits from the routing and account numbers and replacing them with other digits using glue and a hammer. They passed the checks at various stores in the Springfield area and recruited others to pass the checks for them. After they purchased items with the checks, they returned the items for cash, according to the release. The brothers sometimes used false identification, created with label makers, to pass the checks, and sometimes altered purchase receipts to circumvent 10-day return policies. (Source

Do you have an ORC case to share? Publishing it educates the LP & retail community
which might fuel even more jobs and funding.
Share your ORC news and help the industry grow

Vendor Spotlight

A Blind Spot in Reporting Solutions?

By Adam Creamer

When it comes to inventory shrink there are many factors that can contribute. Often the first thing that comes to mind is shoplifting or organized retail crime, and why wouldn’t it? Shoplifting shows up in the news more often, it’s what we see most. But when it comes down to it, this is only the second biggest contributor to shrink. The largest contributor is employee theft, which accounts for about 44.2% of all shrink according to the National Retail Security Survey.

This may not come as a surprise to some. It has been fairly common knowledge that employee theft has been a large contributor to shrink for awhile now, so why bring it up again? Because employee theft is the LARGEST contributor to inventory shrink, yet many tools still ignore this and focus on shoplifting. It’s not unheard of for reporting tools to tolerate smaller levels of employee fraud either.

It’s safe to say that reporting solutions, and retail as a whole, has shoplifting prevention down to a science. Yes it may still be a big issue, but look at how its effect on overall loss has shrunk over the years. That’s thanks mostly to the constant stream of systems and devices designed specifically to prevent shoplifting. So what’s the problem? Very few tools that exist today help with employee theft, and the ones that do don’t make it a priority.

What retail needs now is a tool that focuses on employee theft first, while keeping shoplifters at bay. The amazing thing is that some tools like this already exist, one of them being our own Retail 20/20. These tools have to potential to change the asset protection field as we know it. You would be amazed at the shrink you’re not seeing just because your current tool oversees it. The National Retail Security Survey and others like it continue to show that employee theft is a big problem, proving that solutions like Retail 20/20 are needed to turn around the trend.

Derek Rodner
VP, Product Strategy
856-366-1200 x500




Angelica Rodriguez, former Sr. Director of Loss Prevention for the National Retail Federation, is now the Major Gifts Officer for the National Law Enforcement Officers Memorial Fund.

Retail loss prevention partners with law enforcement like no other industry. As such, a very important bridge between the two was built when Angelica Rodriguez, NRF's former Senior Director of Loss Prevention, joined the National Law Enforcement Officers Memorial Fund on March 25th as their new Major Gifts Officer.

The Memorial Fund is dedicated to honoring and remembering the service and sacrifice of law enforcement officers in the U.S. and built/maintains the nation’s monument to law enforcement officers killed in the line of duty.

In her new role Angelica will work firsthand with corporations and individuals nationwide on their partnership with the Memorial Fund to help fund the construction of the first-ever Law Enforcement Museum. The Museum is scheduled to open in 2015 and already has some fascinating artifacts such as the DC sniper car, J. Edgar Hoover collection, the gun Al Capone was carrying when he was arrested and much more. If you wonder what she’s busy with right now, there’s no shortage – take a look into her first 90 days.
•   National Police Week (May 12-18) – Several events will occur in Washington, DC throughout the week – including the annual Candlelight Vigil at the National Law Enforcement Officers Memorial, the Peace Officers Memorial Day Service at the U.S. Capitol, the arrival of the Police Unity Tour and more
•   2013 Harley Davidson Raffle – the winning ticket will be drawn on May 16th during National Police Week – take a look at the Peace Officer Special Edition bike that is being raffled then call 1-877-622-BIKE (2453) to buy your ticket
•   Ride & Run to Remember (Oct 12-13) – While this is in October, Angelica is busy gaining support for this ride/run race. The race is bringing attention to officer safety nationwide. You can participate in your hometown as a ‘virtual participant’ or make a trip to Washington, DC.
•   Law Enforcement Appreciation Night – from hockey and baseball to Nascar, professional sports teams throughout the country (like the Boston Red Sox and Seattle Mariners) are signing up to support law enforcement. Check to see if there’s an event in your neighborhood and head out for a night of fun.

Get ready to see more coming from this dynamic group. If you have any questions, contact Angelica Rodriguez at 202-737-8530 or


Job Opening




Head of Safety & Loss Confidential London Linkedin
Director FLD LP CVS Caremark California CVS Caremark
Senior Director, LP Corporate Hoffman Estates, IL Sears Holdings Corp
West LP Director Gap San Francisco, CA Gap Inc.
Director of Loss Prevention CVS Caremark Lumberton, NJ CVS Caremark
Mgr, LP Systems & Awareness Programs OfficeMax Naperville, IL OfficeMax
Director of Security/LP Price Chopper Schenectady, NY Price Chopper
Sr Mgr of Global Security YUM! Brands Louisville, KY YUM! Brands
Global Supply Chain Security Mgr Target Minneapolis, MN Target
Director of LP - East Zone Express New York, NY Express
Director of LP - East Zone Express Miami, FL Express
Director of Safety Confidential Midwest Downing & Downing
Corp Safety Manager Confidential Mid-Atlantic Downing & Downing

National Account Mgr



Downing & Downing

Dir of Loss Prevention


Philadelphia, PA

Downing & Downing

Dir of Loss Prevention


Central Midwest

Downing & Downing

National Acct Sales Mgr


Chicago, IL

Downing & Downing



Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




LP Manager Sears Pasadena, TX Sears Holdings Corp
LP Manager Sears Las Vegas, NV Sears Holdings Corp
District LP Manager Walgreens Honolulu, HI Walgreens
Dept Manager Store LP Lowe's Lake Elsinore, CA Lowe's
Dept Manager Store LP Lowe's Framingham, MA Lowe's
LP Manager Macy's Sioux Falls, SD Macy's
District LP Manager Big Lots Atlanta, GA Big Lots
LP Specialist Nestle New York, NY Nestle
District Investigator The Home Depot Falls Church, VA The Home Depot
LP Manager Sportsman's Warehouse Cheyenne, WY Sportsman's Warehouse
LP Supervisor Old Navy Cincinnati, OH Gap Inc
AP Manager Sam's Club San Marcos, TX Wal-mart
AP Manager Sam's Club Bristol, VA Wal-mart

Sponsor this section of the Daily

On the Move: Home of the Industry's Original - Sponsored by Cival Demand Associates

Darlene Cobain was named Sr. Director of Loss Prevention Analytics for CVS Caremark.
Karlyn Scott was named Director, Loss Prevention Budget and Forecast for CVS Caremark.
Shelly Grant was named LP Applications Manager for CVS Caremark.
Don Kimberlin was named Regional Loss Prevention Manager for CVS Caremark.

Post Your New Job or Promotion! Click Here


Don't Make Assumptions About the Next Generation; Invest in It  Put aside those preconceived notions about the younger generation, or "millennials" as they are called, and help Generation Y carry the torch and develop skills to help lead those generations still to come. ('Talkin' bout my generation')

Millennials Are Redefining Work, Corporations Should Take Advantage  Use the new generation's extensive knowledge of technology and their adaptability to your advantage and help them become the best leaders possible in the work place.  (Take a leap of faith)

Last week's most popular articles--

How to Manage Difficult but Talented Employees  Many employees who are very difficult can also be exceptional contributors. Sometimes the same keen intelligence that makes them talented also makes them challenging. Do you think Steve Jobs and Bill Gates would have been easy to manage? (Not a piece of cake)

What Losing My Job Taught Me About Leading  Take into account what this man learned while unemployed, and use it to make your business better. Connect, honor, and help those around you to be the best leader you can be. (Kindness doesn't kill)

Sponsor this section of the Daily


The retail environment changes every day and staying in tune with the ebb and flow of it is critical, especially if you want to reach the top of your field. There's much to say about job security and staying with one company most of your career. But if you truly want to reach the top, you've got to be willing to sacrifice, move, and take a risk. And as you can see from the list above retail is a volatile space, but if you keep your eyes open, listen to what's going on around you, take advantage of certain situations, and time it right you'll be able to navigate your way.

Just a thought,
Gus Downing

Gus Downing

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