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Messages to the Loss Prevention Family from Industry Leaders

By Claude Poucher
Regional LP Manager, Southeast / Ecommerce Fraud, Party City

We were created for times like these. We need to be the ones thinking ahead to what the future state of retail will be, and provide input and suggestions on how we can operate safe and profitable stores. This is the time to engage and not withdraw! While we can't fix everything related to the Coronavirus, we can be a calm and positive force checking on others and doing what we can to help.

Hedgie Bartol, LPQ
Retail Business Development Manager, Axis Communications

To my peers, partners, colleagues, clients and friends in the industry: As we work through our current situation and try to find ways to deliver the goods and services through our Retail world to the folks that need them, I just want everyone to know that I stand ready to support you. I am standing by to provide what I can to meet your needs. I also clearly recognize that now is not the time to be making sales calls, or pushing ideas or products and so I want to be sure that you know that I am here if you need me, but I will not be taking this time to be opportunistic. If you need to bounce ideas off me, have a brainstorming session, validate something or just the friendly voice on the other end of the phone, please reach out. We will get through this and get through it together. Our friendship and working relationships all go beyond six feet.

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ADT Commercial Continues Commitment to Retail Industry as Newest Doctorate Level Loss Prevention Foundation Partner
The Loss Prevention Foundation (LPF) announced that ADT Commercial has advanced its partnership to become the newest Doctorate Level Partner. ADT Commercial has been a Bachelor Level Partner and supporter of the LPF and with their commitment to becoming a Doctorate Level Partner they are continuing to set an example to the industry regarding the importance of higher education. The Doctorate level partnership secures numerous certification course scholarships for distribution to retailers, universities and internal associates. It also enables ADT Commercial to provide complimentary LPF memberships to loss prevention practitioners.

ADT Commercial brings together premier industry experience, capabilities, and offerings as a best-in-class security and life safety provider. ADT Commercial serves customers with a broad portfolio of solutions, such as enterprise risk management services, IP-based video and access control technologies; intrusion detection; fire/life safety; sprinkler installation and maintenance; banking and ATM sales and services; managed services; remote monitoring via its owned and operated monitoring centers; security only networks design assistance, management and monitoring to customers nationwide.  Read more

COVID-19 Crime Impact:
NYC Sees Increase While Most See Decreases in Robberies & Burglaries

As the D&D Daily reported on April 6, NYC is seeing a big spike in burglaries as the coronavirus outbreak wreaks havoc throughout the city. According to police department data collected by the Daily this week, many other cities - with some exceptions - are seeing the opposite effect with crime falling in certain categories, including robbery, burglary and theft. 

The chart below breaks down crime in select cities from the January through March period of 2019 & 2020.


Coronavirus Update: April 8

US: Over 418K Cases - 14K Dead - 22K Recovered

Worldwide: Over 1.5M Cases - 87K Dead - 319K Recovered


New Retail Layoffs & Furloughs

Away furloughing about half its employees

Levi's announces reduction in payroll costs through employee furloughs and pay cuts

Party City announces furloughs for 90% of store employees, 70% of wholesale, manufacturing & corporate employees

PVH says 75% of store, office & warehouse employees will be furloughed or have reduced hours

Rent-A-Center temporarily furloughs retail employees & corporate staff

TJX to furlough most of its 286,000 employees

29 security officers have died from COVID-19; over 350 have tested positive
Private Officer International has closely monitored the illnesses and the deaths of private security personnel infected by COVID-19. Security officers have been on the front line during this pandemic and many have become ill and sadly, many have died.

As of Monday, April 7, 2020, 29 security officers have died from COVID-19 and considered to be "line of duty deaths." We have also tracked more than 350 security officers who have tested positive for the virus. The hotspots have been New York City, Michigan, California and Florida.

Those deceased worked as school security officers, retail security, hospital security, nightclub security officer and a TSA K-9 security officer. privateofficer.com

Retailers making their own safety rules as the federal government stands aside
America's grocery stores, retail chains and warehouses staying open during the coronavirus crisis can't seem to agree on how exactly to keep their millions of workers safe at the height of a pandemic.

Walmart (WMT) and Amazon (AMZN) announced last week that they plan to start taking employees' temperatures before they come into work and provide masks and gloves if workers want to wear them.

Target (TGT) said it will provide workers with masks and gloves and will "strongly encourage that they be worn while working." But it's not taking workers' temperatures.

Home Depot (HD) will give thermometers to workers and ask them to check their own temperatures before showing up, but it's not providing workers with masks. Lowe's (LOW), its top rival, is doing the opposite: The hardware chain will give masks to workers who want them, but it's not offering them thermometers or taking their temperatures before they come in.

Meanwhile, Dollar General (DG), Dollar Tree (DLTR) and CVS (CVS) have not announced new measures on personal protective equipment for employees or taking workers' temperatures before they show up.

The National Retail Federation, which represents the industry, defended its members, saying they're following government guidance guidance and recommendations. "Health and safety are priority number one for retailers during this crisis," a spokesperson for the group said.

But the federal government lacks uniform directions for all retailers and grocery stores to protect workers during the pandemic. In the absence of enforceable federal standards, retailers have created a patchwork system as the outbreak worsens and workers' fears of contracting the virus on the job intensify.

This has hamstrung worker protection efforts, public health experts and union leaders say. Retailers are not health care experts and the mix of policies are a safety risk for shoppers because these stores are one of the few public spaces still open. Millions of Americans are still visiting them every day and coming into close contact with workers who may be exposed to the virus. cnn.com

Albertsons, UFCW seek ‘first responder’ status for grocery workers
Albertsons Cos. has partnered with the United Food and Commercial Workers International (UFCW) union in a national drive to get grocery workers classified as emergency first responders during the novel coronavirus (COVID-19) pandemic.

Under the effort, Albertsons and UFCW said Tuesday they aim to obtain a temporary designation of “extended first responders” or “emergency personnel” for supermarket associates. That classification will enable those grocery workers to be prioritized for testing and personal protection equipment as the country continues to battle the spread of COVID-19. supermarketnews.com

COVID-19 and the Guarding Industry
While security guard service is being reduced in various areas and verticals, in other places security services are being viewed as more vital than before. Redeployment seems to be the norm among the service companies interviewed, and the crisis is impacting the industry in ways that could not have been foreseen as recently as a few weeks ago.

Retail stores, malls and commercial buildings will continue to need someone around the clock, "but they may not need a contingent of 10, or whatever it is," says Ashley Cooper, CEO of Paladin Security Group. "They may only need a couple of security officers."

AdvertisementProtecting Officers
The first order of the day for all security companies has been making sure their workers remain safe, particularly, but not exclusively, those who are serving the healthcare sector. Paladin also has been instructing guards about workstation cleanliness and, in many circumstances, providing officers with personal protective equipment (PPE) along with instructions on how to use it. "With all of our officers, we have been very explicit in our instructions about cleanliness, hand sanitizer, washing hands, and social distance and space in dealing with people," he says.

Shifting Operations
Companies are in general reporting increased demand at healthcare, grocers and for some hotel properties, and decreased demand at some retailers, and for educational, government, aviation, office building and special event verticals.

Business Continuity
Securitas has put into place a Business Continuity Planning system to ensure client service and officer support remains uninterrupted, with work from home and remote workplace options for core operational teams to ensure that they meet social distancing guidelines, along with employee separation plans for co-located management and support departments. To ensure continuity of supply chain so that officers remain safe and properly supported, Securitas is working closely with key suppliers of technology, uniforms and operational supplies. securitymagazine.com

Spain: Man busted for stealing, selling about 2 million coronavirus face masks
A Spanish businessman ripped off about two million face masks from a warehouse - and sold all but 100 to neighboring Portugal before he was busted, according to new reports.

The suspected thief then sold the items to contacts in Portugal, police said. Portuguese authorities helped investigators to crack the case. nypost.com

JCPenney, Sears, Nieman Marcus and JCrew could collapse
from the coronavirus recession

They were once the giants of American retail, strong enough to survive wars, the Great Depression, the Great Recession and the rise of online shopping. But Sears, JCPenney and others may not be able to survive the coronavirus crisis.

"The retailers who were wandering around aimlessly pre-pandemic are going to be substantially less likely to muddle through than they were before," said Mark Cohen, director of retail studies at the Columbia Business School.

With a record number of Americans filing for jobless benefits, unemployment is likely to be elevated for months if not years to come, further cutting into Americans' appetite and ability to shop. Sears filed for bankruptcy in 2018 and its future has been in doubt ever since.

JCPenney, Neiman Marcus and J. Crew are burdened by crushing debt loads. They're also at risk from declining market share, too many stores, limited online sales and a focus on selling discretionary items, analysts say. cnn.com

'Retail bankruptcies are coming'
Coronavirus Has Shut Stores, and Retailers Are Running Out of Time

Neiman Marcus Group Inc. and J.C. Penney Co., both of which have looming debt payments, have been reaching out to creditors in the hopes of buying more time, according to people familiar with the situation. Representatives for Neiman Marcus and Penney declined to comment.

"A lot of debt will have to be refinanced across these companies," said Oliver Chen, an analyst with Cowen Inc., speaking about retailers in general. "They are all working to renegotiate loan terms."

"Companies we weren't that concerned about a month ago, we are now concerned about," said Mickey Chadha, a senior analyst with Moody's Investors Service. Mr. Chadha estimated that operating income for department stores, which have been losing market share to fast-fashion retailers and discounters, will fall 20% this year. He predicted operating profit for the retail sector overall will fall by 2% to 5%, a drop not seen since the 2008 financial crisis.

Moody's and Fitch Ratings Inc. recently downgraded the debt of major retailers, including Macy's Inc. and Gap Inc., to junk status, which could make it more difficult for them to refinance loans or tap into a government rescue package. wsj.com

Struggling retail chains can't count on stimulus help
Tens of thousands of stores have closed. Nearly a million retail workers have been furloughed. Yet one of the most difficult questions facing economic policymakers is whether to aid the nation's struggling retailers, a group that was declining before the novel coronavirus pandemic and is now one of the hardest hit by it.

The $2 trillion stimulus legislation authorized by Congress last month contains hundreds of billions for businesses to save jobs and restart the economy. The Federal Reserve has made available billions of dollars of loans for struggling companies, too.

But without further action by officials, little of that money will flow to retail companies such as Macy's, Gap or J.C. Penney. The reason: After years of losing ground to online competition and diminished mall traffic, some retailers might not be able to repay the government.

Their fragility, in other words, is what could disqualify them from the rescue. washingtonpost.com

To pay or not to pay: Retailers are making tough decisions on rent and other bills

The opening salvos have been fired in a "showdown" between tenants and landlords as retailers try to preserve cash amid mass closures.  retaildive.com

After Virus Fades, Service Industries May Be Changed Forever
The pandemic is almost sure to leave a mark on the way people work, shop and socialize, perhaps permanently shifting the way many service industries operate. Consumers will think harder about the health implications of squeezing into crowded restaurants and movie theaters. More businesses will accept the effectiveness of employees who work from home, and the move to online shopping will accelerate.

The virus has been a gut punch to businesses that depend on social gatherings - restaurants, cinemas, theaters, hotels, airlines, gyms, shopping centers. More than 250,000 stores are now temporarily closed, accounting for nearly 60% of retail square footage, according to Neil Saunders, managing director of GlobalData Retail, a research firm.

Cooped up in their homes, Americans have discovered anew the convenience of shopping online - something that is likely to accelerate the decline of traditional retail stores, said Diane Swonk, chief economist at the accounting and consulting firm Grant Thornton. nytimes.com

U.S. Department of Labor Reminds Employers That They Cannot Retaliate Against Workers Reporting Unsafe Conditions During Coronavirus Pandemic
The U.S Department of Labor's Occupational Safety and Health Administration (OSHA) is reminding employers that it is illegal to retaliate against workers because they report unsafe and unhealthful working conditions during the coronavirus pandemic. Acts of retaliation can include terminations, demotions, denials of overtime or promotion, or reductions in pay or hours.

"Employees have the right to safe and healthy workplaces," said Principal Deputy Assistant Secretary Loren Sweatt. "Any worker who believes that their employer is retaliating against them for reporting unsafe working conditions should contact OSHA immediately." govdelivery.com

Target's Delivery Workers Are Staging a Walkout
Gig workers on Target's delivery platform, Shipt, are organizing a walkout on Tuesday to protest the lack of safeguards in place to protect them during the coronavirus pandemic - the first worker-organized action against the gig economy giant. vice.com

New York Region Governors Plan Coordinated Economic Restart
Should Retailers Do the Same?

The governors of New York, New Jersey and Connecticut will take a regional approach to reopening the economy when it is safe to do so, mirroring the coordinated shutdown they undertook to reduce the spread of the coronavirus.

Even as the states each announced record death counts, with more than 1,000 people dying across the region over the past 24 hours, the leaders said it was time to start planning the best way to rollback their lockdown orders in the coming months.

"You’re not going to end the infection, end the virus, before you start restarting life. I don’t think we have that luxury," Cuomo said. "This is not a light switch that you just can flick one day and go back to normal. We’re looking to restart the economy, we’re going to have to restart a lot of systems that we shut down abruptly and we need to start a plan for that." politico.com

Mall owners worried over mortgage payments as retailers skip rent

Staples refuses to pay landlords for April rents

Trump administration may recommend asymptomatic people go back to work

Cuomo says NY is 'flattening the curve' even as state records 779 deaths in a day

Bronx judge orders 3 inmates released due to coronavirus

Army & Air Force Exchange Service Procures Face Masks For Store, Distribution Center Associates

Pier 1 Considers Bid That Would Close Over 800 Stores

Some Mattress Firm stores remain open

Rite Aid To Pay $4.75 Million to Resolve Allegations That It Violated Federal Law in the Sale of Pseudoephedrine Tablets, Which Can Be Used in the Manufacture of Methamphetamine

March Networks Introduces AI-Enabled ME6 Series IP Cameras for Accurate Detection of Security Incidents

Publishing Note: We will not be publishing LP Newswire Thursday and The Daily Friday this week due to the Easter holiday weekend. Thanks for reading and stay safe out there!

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Gatekeeper Systems is proud to announce the 2019 edition of our Annual Pushout Theft Snapshot is now available.

This year's edition examines 353 recorded pushout thefts across the United States from January to December 2019.

Highlights include a rise in the average pushout theft loss across all retail types, ORC pushout thefts have increased and violence is slightly down from last year.

Click here to download your copy of the 2019 Pushout Theft Snapshot.







RH-ISAC: Take Advantage of a 90-Day Complimentary Membership and Let's Protect as One While #Alonetogether
Retail & Hospitality ISAC offers a 90-day complimentary membership for retail, travel, and hospitality companies to join our highly active intelligence and information sharing community.

Consumer-facing industries are managing exceptional circumstances with COVID-19 causing disruption, uncertainty and risks. RH-ISAC members are actively sharing and supporting peers to help our industries better protect against the opportunistic criminals who seek to capitalize on this emergency and best practices for adapting to scale WFH cybersecurity practices. We've seen a number of posts leveraging fear, uncertainty and doubt in an attempt to drive reactive business decisions.  rhisac.org

FBI: COVID-19-Themed Business Email Compromise Scams Surge
Fraudsters are taking advantage of the global COVID-19 pandemic to ramp-up business email compromise scams, the FBI and security researchers warned this week.

In an alert, the FBI says that fraudsters are sending BEC messages that use COVID-19 as an excuse to request a fraudulent switch or rescheduling of payments or a change to other business or government plans in order to pilfer funds.

"Recently, there has been an increase in BEC frauds targeting municipalities purchasing personal protective equipment or other supplies needed in the fight against COVID-19," according to the FBI. govinfosecurity.com


DHS cybersecurity agency warns of coronavirus phishing attacks
The Department of Homeland Security's cybersecurity agency is working with the United Kingdom's top cyber agency to warn against a growing number digital attacks exploiting the new coronavirus pandemic.

In an April 8 alert, DHS' Cybersecurity and Infrastructure Security Agency and the U.K.'s National Cyber Security Centre said that an increasing amount cybercriminals and advanced persistent threat actors were sending malicious emails pretending to be from trusted institutions to exploit fears caused by COVID-19.

In other examples, phishing attempts pretend to be from an employee's human resources department. fifthdomain.com

Prosecutors: 'Zoom-Bombing' Could Lead to Charges

Video Conferencing Hacking Violates U.S. Laws, Prosecutors Say

Those who hack video conferences, such as via Zoom bombing, are violating federal and state laws and could face prosecution, U.S. law enforcement officials say.

In a statement released Friday, the U.S. attorneys' offices for the Eastern and Western districts of Michigan warned that those who hack or hijack video conferences could face charges that include disrupting a public meeting, computer intrusion, using a computer to commit a crime, hate crimes, fraud or transmitting threatening communications.

Vulnerabilities Found
Since the COVID-19 pandemic has forced workers around the U.S. into working from home, the use of video conferencing platforms has skyrocketed.

As it gains more users, Zoom's platform has come under intense scrutiny. Security researchers have found vulnerabilities in the company's video conferencing software that could lead to violations of users' privacy as well as give hackers the ability to eavesdrop or disrupt meetings, steal passwords and more. govinfosecurity.com

Zoom Promises Geo-Fencing, Encryption Overhaul for Meetings

Web Conferencing Provider Blames Routing of Keys via China on Scaling-Up Error

Zoom, responding to new research that highlighted encryption and infrastructure shortcomings in its audio and video conferencing software, has promised to further revamp its security controls.

On Friday, Citizen Lab, a group based at University of Toronto that studies surveillance and its impact on human rights, published a report warning that Zoom appeared to have a "roll your own" encryption scheme that "has significant weaknesses," leaving communications potentially open to being intercepted. The report also warned of "potential areas of concern in Zoom's infrastructure, including [transmitting] meeting encryption keys through China."  databreachtoday.com

Zoom Sued for Fraud Over Privacy, Security Flaws

Former Facebook CSO Alex Stamos to join Zoom as outside security consultant

Microsoft Teams vs Zoom video meetings: Microsoft touts superior security and privacy




Canada Coronavirus Update: April 8

18,479 Cases, 402 Deaths


Click here to follow Canada's coronavirus store closings
94 brand closures in Canada (Updated Daily)

Coronavirus Models Offer the Big Picture, Not the Details of What May Come

- Projections present a mixed bag of what Canadians should expect
- As many as 15,000 could die in Ontario
- Social distancing is slowing the spread in British Columbia


COVID-19's Crime Impact in Canada

Boarded Up Shops - Thieves More Brazen - Break-Ins Up 65%

Thefts Increase for Retailers in Canada that Remain Open During COVID-19 Pandemic: Expert

Thieves are becoming more brazen & desperate to fill their supply

As the shopping sources have narrowed in this COVID-19 pandemic, so too has the supply chain for shop thieves, says retail security expert Stephen O'Keefe.

"Criminality tends to migrate, and in this case, retailers who are open to supply the essential such as grocery and medication, have been hit hardest because the market is small," said O'Keefe, a Toronto-based veteran of the retail industry and President of Bottom Line Matters, a web-based loss prevention and risk management solutions company for small to mid-sized retailers.

O'Keefe said there is a group of people out there that thrive on crime. It's their job. It's their livelihood. They pay their rent and bills through the proceeds of crime - the cash that they get.

O'Keefe said criminals involved in organized crime have to feed their supply chain and have become more brazen, even moving into the robbery and break and enter category. There have been a number of cases across Canada where retail stores, who have temporarily closed their doors through this crisis, have been hit.

"Break-ins have gone up everywhere" said O'Keefe. retail-insider.com

COVID-19: Robson Street shops boarding up in wake of increased break-ins

A number of downtown Vancouver shops boarded up their storefronts over the weekend after an increase in break-and-enters in March.

Teri Smith, executive director of the Robson Street Business Association, said many of the street's businesses had shut their doors even before B.C. health officials ordered physical distancing and closures to some businesses.

Since then, a number of shops in the downtown core have experienced break-ins, thefts or smashed windows, said Smith, prompting many to board up their storefronts over the weekend.

On Thursday, Vancouver police announced there had been an uptick in commercial break-ins during March and that cops would be targeting repeat offenders and using analytics to help predict trends and hot spots.

During the first two weeks of March there were 86 commercial break-ins throughout the city, 15 of which were in the downtown Vancouver area. In the third week of March, there were 81 commercial break-ins throughout Vancouver. Thirty-five of those were in the downtown core, more than double the first two weeks of the month.

Smith said Robson Street stores began boarding up Friday, including Aritzia, Lululemon, Club Monaco and more. But while shops are closed for business, Smith said business association members are still working to do their part in the COVID-19 fight. vancouversun.com

Shoplifting way down, break-and-enters up in Nanaimo during COVID-19 pandemic

Break-and-enters increased 65 per cent in the last two weeks of March, say police

Nanaimo's top cop says break-ins and thefts from vehicles have jumped and people living on the streets are more aggressive under measures to control coronavirus.

In his report to Nanaimo city council on Wednesday, RCMP Supt. Cameron Miller, said for the last two weeks in March versus the first to weeks in March, police saw shoplifting complaints drop 80 per cent with most stores closed and those that are open posting security guards, but break-and-enters to businesses and residences and public intoxication is way up.

"Consuming liquor and intoxication in public is up by about 45 per cent ... break and enters to businesses up 65 per cent, break and enters to residential are up about 20 per cent, so we are seeing that sort of stuff," Miller said. nanaimobulletin.com

Ladysmith, BC: Businesses requests additional security as break-ins increase

Judges release growing number accused of violent crimes due to COVID-19 fears

Cracking Down on Retail COVID-19 Profiteers in Canada


Many Retail Workers in Canada to Exit Industry Post-COVID-19 Amid Harsh Conditions: Expert

Many associates getting paid more but don't plan to return to retail post-pandemic

A new survey by the Conference Board of Canada indicates few front-line employees are being rewarded so far despite the fact those workers have become essential during the spread of the COVID-19 (coronavirus) pandemic. The survey found that 21 percent of employers are providing pay premiums to non-unionized front-line employees, eight percent are considering it and 71 percent are not.

Nine out of 10 employers offering premiums are adding a fixed amount to employee pay. On average, employers are providing an additional $4.43 per hour worked.

"So it's basically turned into an all or nothing. Either your brand stepped up and you're proud and you want to return or your brand didn't step up and support the workers. Just kind of blew them off. They have no intentions of going back," said Sears. "So I don't think a recovery, whenever that is, is as simple as okay the doors are open now. retail-insider.com

COVID-19 Fear Could Disrupt Global Supply Chains

Retailers in Canada Step-Up to Help Amid Coronavirus Pandemic

Canada's grocers fill store posts with corporate staff

Canadian Maker of Smart Locks Settles FTC Allegations That it Deceived Consumers about its Security Practices

Mastercard, Visa Raise Tap Limits, And Stores Want Interac To Follow

Click here to read the full 'Canadian Connections' column

Quebec: Suspect charged in attack against Walmart security guard enforcing COVID-19 rules

The guard is in a coma and remains in critical condition

A 25-year-old Quebec man appeared in court Monday in connection with a brutal assault against a Walmart security guard who was enforcing the store's COVID-19 public health directives. Nacime Kouddar was formally charged with criminal negligence causing bodily harm, assault with a weapon, aggravated assault and failure to stop after an accident.

The guard, Phillipe Jean, 35, remains in critical condition in hospital. He was allegedly struck by a car driven by Kouddar and dragged on the hood of the vehicle for several metres, according to police. The incident occurred around 5 p.m. Saturday. The suspect allegedly tried to enter the Walmart with his partner, only to be told one person per vehicle was permitted inside at once. Police said the suspect became frustrated and drove his car into the victim.

An online fundraiser for Jean's family has reportedly already raised about $14,000. Michael Baldwin, a friend of the family from the United States, created the Facebook fundraiser and posted Monday that Jean remained in a coma but was breathing on his own.

   RELATED: Fundraising campaign for injured Walmart guard nears $150,000

Richmond & Surrey, BC: Suspect faces 28 fraud-related charges from over $450,000 in transactions

Toronto, ON: Shooting near Yorkdale Mall leaves one man with serious injuries

Airdrie, AB: 4 charged after trying to steal perfume, bear spraying store employee

Nipissing West, ON: Police seek public help to catch shoplifter

Click here to read the full 'Canadian Connections' column

How are we doing? We need your input & suggestions. Send to lpnews@d-ddaily.net

View Canadian Connections Archives




LPNN's All-Time Most-Watched Videos

Stay tuned in the coming weeks as we count down the industry's Top 10 LP Leader and Top 10 Solution Provider interviews. Read more here.

Staying Left of Boom!

Chris Nelson, Vice President, Loss Prevention, Gap Inc./Old Navy
and Rich Giaquinto, Senior Director, Gap Inc.

Filmed in January 2019 at the Daily's 'Live in NYC at the NRF Big Show 2019' event

"Left of Boom" is a military term referring to the timeline before an explosion. When the explosion happens (the boom), then the timeline shifts to "right of boom". Left of boom is where you want to be. Chris Nelson and Rich Giaquinto explain how the concept applies to the retail environment - whether it's active shooters, natural disasters, or other events that disrupt the business. Learn how Gap Inc. maintains business continuity and organizational resilience by applying a "Left of Boom" approach.

Episode Sponsored By






Online grocery services struggle to meet spike in demand
A pandemic forcing everyone to stay home could be the perfect moment for online grocery services. In practice, they've been struggling to keep up with a surge in orders, highlighting their limited ability to respond to an unprecedented onslaught of demand.

After panic buying left store shelves stripped of staples like pasta, canned goods and toilet paper, many shoppers quickly found online grocery delivery slots almost impossible to come by, too.

The problem for many delivery services is ramping up staff to pick goods in shops and deliver. But for Ocado, a cutting edge service that relies on warehouse robots, significantly increasing deliveries would mean a big investment in new machinery and warehouses too late to catch the spike in demand. apnews.com

Analysis: Younger shoppers shift e-commerce spending during COVID-19 pandemic
According to the analysis, Gen Z, millennial and Gen X consumers who use Klarna have increased their share of e-commerce spending on apparel, footwear and accessories as well as home and garden items. Week-over-week in the week ended March 28, 2020, the apparel, footwear and accessories category's share of all Klarna-enabled purchases increased by 18% among Gen Zers. Shoppers in this age group grew their share of apparel, footwear and accessories spending from 44% in the week ended March 21 to 52% in the week ended March 28.

Apparel, footwear and accessories spending also increased 13% among millennials, from 32% in the week ended March 21 to 36% in the week ended March 28. E-commerce spend in this category grew 4% among Gen Xers, accounting for 26% of the volume of Gen Xers' purchases in the week ended March 21, with that share growing to 27% in the week ended March 28. chainstoreage.com

Amazon testing disinfectant fog in Staten Island warehouse

Bed Bath & Beyond sues 1-800-Flowers to enforce purchase of keepsakes site

Face Masks on Etsy are Top Seller







'Top 10 ORC Cases of 2015-2020' - Countdown

#8 (from October 10, 2019)
Biggest International Organized Gang Busted in History
Nationwide ATM Skimming Gangs Hit U.S. for $20M - All Coordinated

-18 Members Of International Fraud & Money Laundering Conspiracy
-ATM Skimming Gangs
-Charged In Manhattan Federal Court

Defendants directed, or worked in, teams that the Skimming Organization deployed across the United States in order to carry out ATM skimming attacks, casing ideal locations for the attacks, installing skimming devices on ATMs, removing those devices, and cashing out large numbers of fraudulent debit cards manufactured as a result of the skimming operations. Other defendants assisted in receiving packages containing skimming devices or component parts that were shipped from other parts of the U.S. and from abroad. Other defendants assisted in engineering the skimming devices that the Skimming Organization used. Still other defendants laundered the proceeds of the skimming attacks through bank accounts, properties, businesses, and the transportation of bulk cash.

The defendants carried out hundreds of ATM skimming operations across the U.S., including in New York and at least 17 other states. The scheme defrauded financial institutions and individual victims of more than $20 million. justice.gov

Click here to follow along as we count down the Top 10 ORC Cases from 2015-2020

San Francisco, CA: Walgreens Manager Helplessly Films Four Women Looting

It's becoming a looting pandemic

Looting at San Francisco pharmacies is a daily occurrence, according to a local manager. Senior staff at a Walgreens claim they are under siege from brazen thieves -- and there is nothing they can do about it. One supervisor told TooFab that the shoplifting happens every day, and it has gotten worse during the coronavirus outbreak. "It's becoming a looting pandemic," said the staff member, who asked to remain anonymous. "If we touch them, we get fired. We had a security guard but they can't do anything, either." The manager filmed one such incident on her phone, watching helplessly as four giggling women stuffed bags full of items from the shelves, before jogging out the door, ignoring the alarms going off. "Calling police is totally useless," she added. "They will yell at you for wasting their time since it's not a violent crime. We don't even bother calling the police." "I'm so sick of our politicians. I try to report to local news channels but that is as useless as reporting to the police." toofab.com

East Greenbush, NY: Suspect told Walmart Loss Prevention she had coronavirus
A woman is accused threatening others by saying they had coronavirus. East Greenbush Police say Latoya Fordham tried to steal $3,000 worth of merchandise from Walmart last Friday. Police say when store security confronted Fordham, she spit on the security officer and told him that she had coronavirus. Security locked themselves inside their office and police say Fordam tried to kick open the door. Fordham was charged with making a terroristic threat, falsely reporting an incident, burglary, petit larceny, and harassment. cbs6albany.com

Howell, NJ: Group helped cops apprehend Lowe's shoplifter who had coronavirus
Now they're all at risk. Four Howell Police officers and a group of people were exposed Sunday afternoon to a trio of shoplifters, one of whom knew they had tested positive for the coronavirus, at a local Lowe's, police said. The officers were called to the store at 2 p.m. and were met by a group of people who detained the shoplifters who had attempted to steal over $2,000 in power tools, according to a Facebook post by the Howell Police Department. The four officers have been placed on administrative leave and must abide by quarantine procedures. They will be out at least a week and pending tests results. nj.com

Elizabethtown, KY: Two women charged with ORC thefts at Lowe's
Two Louisville women were arrested Monday night and charged with stealing items from Lowe's in what Elizabethtown police say is an organized crime theft. One of the women reportedly stole items from Lowe's on three occasions over a 10-day period. According to arrest citations, Britt and Raynette Martinez, 30, attempted to steal nearly $800 worth of items Monday night when they were apprehended and arrested. Britt reportedly was observed by Lowe's loss prevention concealing items in her purse valued at $422 and walking past all points of sale without paying for the items. Martinez concealed several DeWalt batteries, an arrest citation claims, and also left the store without paying for the items. Britt reportedly also was at Lowe's March 28 and March 30 with someone named "Shaun" and nearly $1,400 of various items were taken then, according to an arrest citation. thenewsenterprise.com

Sonora, CA: Snowboard / Skateboard shop burglarized of over $7,000 worth of merchandise

Wooster, OH: Two women arrested for $1,000 Dunham's Sports shoplifting, leading Police on high speed chase

Lexington, KY: Police need your help identifying a shoplifter who stole a $500 television from Walmart

Clewiston, FL: Police searching for group of retail thieves hitting multiple area stores

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Shootings & Death

Tucson, AZ: TPD investigating fatal shooting at Fry's parking lot in Rita Ranch
The Tucson Police Department responded to reports of a shooting in the parking lot of Fry's located at Houghton and Rita Road in Rita Ranch Tuesday evening. Upon arrival, TPD located a man with obvious signs of
Advertisementgunshot trauma. That man was then pronounced dead on-scene. Three people were detained in the area and one other was detained a short while later, according to Sgt. Pete Dugan of TPD. There are no other suspects outstanding, according to Dugan. Dugan also reported that this incident is not random and that the involved individuals knew each other. Furthermore, this incident is not connected to the Fry's grocery store, Dugan told News 4 Tucson. This incident is still under investigation. kvoa.com

Vienna Township, MI: Man fatally shoots himself in parking lot of Clio-area Walmart
Genesee County Sheriff Chris Swanson said a sheriff's patrol vehicle had been in the parking lot doing a routine patrol check less than one minute before the call went out. Witnesses told police the man, whose name has not been released, jumped onto the trunk of his vehicle with a 20-gauge shotgun in hand. "He fired one shot in the air," said Swanson. "None of the witnesses said they thought they were in a direct line of fire." The man then turned the gun on himself. Swanson noted the man's family told police he'd been "battling with depression and thought he was acting strange" on Monday. mlive.com

St Paul, MN: Gang member's gunfire hits teen bystander at gas station

Update: Mishawaka, IN: Police arrest man wanted in Taco Bell employee shooting


Robberies, Incidents & Thefts

New York: Guardian Angels respond to NYC's surge in coronavirus-related burglaries
The Guardian Angels are deploying a dozen civilian crime-fighters to neighborhoods that have been hit hard by a surge in commercial burglaries tied to the coronavirus crisis, founder Curtis Sliwa said Tuesday. Six teams of two Angels each will patrol the South Bronx from around 3 p.m. to midnight Tuesday, distributing flyers in both English and Spanish and seeking information about break-ins and other problems at local stores, Sliwa told The Post. nypost.com

New York, NY: Career thief released from jail over coronavirus fears breaks into shuttered subway newsstand






Daily Totals:
• 9 robberies
• 9 burglaries
• 0 shootings
• 0 killed

Click to enlarge map



None to report.

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