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AFCI Annual Fraud Seminar
April 19

IAFCI Annual One Day Fraud Training
May 3

2017 CNP Expo
May 22-25

Utah ORC Association Impact ORC Conference
May 23

Florida Retail Federation LP Conference
July 20-24

Axis Retail Leadership Forum 2017
August 14-16

Twin Cities ORC Association Annual Conference & Training
Aug. 15-16

ASIS International
63rd Annual Seminar

Sept. 25-28

See More Events

LP Technology's Store of the Future
Joe Coll and Steve Boarman, Macy's

Quick Take #16

Critical Incident Management
Mark Stinde, Art Lazo & Jim Passarella, 7-Eleven

Quick Take #17

Coming Next:

Delivering LP Services in Different Brands
Mark Stinde, 7-Eleven

The Changing Faces of Violence
David Johnston, Dunkin' Brands & Van Carney, Domino's

See more videos

View episode release schedule


Check out the Daily's Exclusive 2016 Reports

2016 Retail Violent Death Report

2016 Robbery Report

2016 Senior LP/AP Job Report

2016 Internet Postings Job Report 

2016 report coming in the Daily.


Ben Dugan named Director of ORC Field Investigations for The Zellman Group
Dugan has over 30 years of retail loss prevention experience including department store, big box, catalog, specialty and most recently retail pharmacy. Prior to joining The Zellman Group, Ben spent the last ten years as the ORC Manager at Walgreens, where he managed investigations for the entire United States and Puerto Rico. Dugan is a U.S. Department of Justice certified expert in Organized Retail Crime and product diversion. Dugan has successfully investigated and aided in the prosecution of several multi-million dollar ORC cases and the first ever ORC Civil RICO case. Dugan holds additional certifications as a law enforcement instructor and in e-Commerce investigative methodologies from the U.S Department of Justice. In 2015, he was named Investigator of the Year by the National Coalition of Law Enforcement and Retail.

Dugan will be directing Open Source ORC Investigations at The Zellman Group, assisting clients by gathering online information from e-commerce communities, classifieds, social networks, Dark Web and criminal data to identify the core of ORC rings. The Zellman Group offers the only end-to-end solution for your ORC programs. Read more in today's Vendor Spotlight column

John Velke promoted to SVP Risk Management for Total Wine & More

John was previously the VP of Loss Prevention & Safety for the retailer and has been a part of their loss prevention department since 2008. John's also held other senior executive loss prevention positions for Saks Inc - Parisian - McRae's - Proffitt's as VP of Loss Prevention & Safety, Fred Meyer as VP of Loss Prevention & Safety and Lord & Taylor as Divisional VP of Loss Prevention. He was also a member of the NRF LP Advisory Council until last year. Congratulations John!

Nigel Spinks, Global Senior Director, Tyco Security Products, named Chairman of the Associate Members' Liaison Committee for The Monitoring Association, formerly known as the Central Station Alarm Association (CSAA)
Spinks, who is the Global Senior Director Communication Service Provider Sales at Tyco Security Products, is a long-time member of The Monitoring Association and will lead a committee that serves as the voice for manufacturers who are members of the association. He will advise the group with regards to associate member needs and concerns and will work closely with both the Membership Development & Retention Committee as well as the Education Committee to provide direction on educational program topics that support the continuing education efforts.

"The Association Members' Liaison Committee is an extremely important committee because it extends the relationships of manufacturers and service providers beyond their traditional sales roles into a collaborative role on ways to improve and advance the central station monitoring industry", said Elizabeth Welsh Lasko, Vice President of Marketing and Communications for The Monitoring Association. Continue reading here sourcesecurity.com

RILA Conference Kicks off in New Orleans
Stay Tuned for Daily recaps throughout the week!

RILA's Asset Protection conference is officially underway in New Orleans, with industry leaders turning out in large numbers to take in the value-packed event. Be sure to stay tuned to the Daily throughout this week for recaps!

Full house for the kickoff of #RILAAP
in New Orleans
"Incorporate these items in your LP agenda to embrace disruption" -Richard Ashworth,
Walgreens at RILA AP

The Zellman Group, LLC Announces Premiere Open Source Intelligence
and ORC Investigations Program

The Zellman Group offers the only end-to-end solution for your ORC investigations. The Zellman Group offers a balanced and consistent approach to investigating ORC that accommodates the independent needs of each client. The Zellman Group's approach to ORC Investigations combines cutting edge forensic Open Source research with proven investigative techniques and financial recovery solutions.

Ben Dugan, who has over 10 years of ORC investigations experience recently joined The Zellman Group as the Director of ORC Field Investigations. Ben and Director of ORC Recovery, Bill Ramos, will be directing the Open Source Intelligence and ORC Investigations Program. CEO, Stuart Levine, VP of Operations, Lauren Bridgeo and Michael Ira Asen, Chief Counsel and criminal attorney will provide additional support and expertise. Each member of this team has more than 30 years of retail, e-Commerce and investigative experience.

In addition to having the right people, The Zellman Group has the resources to conduct or assist clients with ORC Investigations. d-ddaily.com

US manhunt underway for Wisconsin gun thief who wrote manifesto to Trump
Retailers Have to be Alert - He could show up anywhere to make his impact

A massive manhunt was underway in search of a "highly-dangerous" Wisconsin man who US authorities said robbed a gun shop and sent a lengthy manifesto to President Donald Trump.

Some 150 local, state and federal police officers and personnel were searching for Joseph Jakubowski, 32, who on Tuesday allegedly stole some 16 "high-end firearms" from a gun store in Janesville, Wisconsin and set fire to a car nearby, according to Rock County Sheriff Robert Spoden.

He added that the suspect had acquired a bulletproof vest and a helmet and was considered "armed and highly dangerous."

The threat prompted area schools to close on Friday. Patrols were also increased at local churches "as a result of anti-religion sentiment depicted in Jakubowski's manifesto," the sheriff's department said in a statement Sunday.

The city of Janesville, located some 100 miles northwest of Chicago, is the hometown of US House Speaker Paul Ryan. yahoo.com

Workplace Violence at Shopping Center
Fired FL Employee Kills 2 then self at Equinox fitness club at the
at Merrick Park, FL

A gunman opened fire inside the Equinox fitness center at the Shops at Merrick Park early afternoon Saturday, leaving two dead and one person wounded at the upscale Coral Gables mall anchored by Neiman Marcus and Nordstrom, police said.

A popular personal trainer who apparently had been fired from his job earlier in the day fatally shot one of his former co-workers and critically wounded another at the Equinox fitness center in Coral Gables on Saturday afternoon before killing himself.

The 12:55 p.m. shooting shut down the upscale Shops at Merrick Park mall and scattered scores of scared shoppers and Equinox members onto the surrounding streets, many of them clad in exercise clothes and holding nothing but their workout towels.

Witnesses identified the shooter as Abeku Wilson, a 33-year-old bodybuilder who had worked at Equinox for years but, according to two employees, had been let go shortly before he returned to the gym with a handgun, took aim and opened fire.

The shooting forced Merrick Park stores to go on lockdown as police patrols surrounded the mall and closed adjacent streets. Over loudspeakers, a recorded alert told customers over and over again: "Emergency! Evacuate or seek shelter." Coral Gables police said they secured the scene - that is, they were certain no mass shooter was on the loose - by 1:45 p.m. 

The mall remained closed for the rest of the day. Equinox members who had run out leaving most of their belongings inside called friends and family for rides home. miamiherald.com
Checkpoint Systems Debuts Its Smallest EAS Tag to Protect Merchandise, Combat Organized Retail Crime
Checkpoint Systems, a leading global supplier of Electronic Article Surveillance (EAS) and RFID solutions for the retail industry, today announced here at the Retail Asset Protection Conference the 2928 S "Swat" Micro Tag, its smallest EAS tag with organized retail crime (ORC) leave-behind protection.

Designed for high-theft drugstore, electronics, hard goods, grocery and other retail categories, it optimizes protection for merchandise and reduces shrink - especially by ORC gangs - without obscuring branding and product information.

The clear RF EAS label includes visible circuitry and messaging for a strong visual deterrence against theft. It offers the added protection of an indelible "graphic" that's left behind on product packaging if the tag's EAS circuitry layer is forcibly peeled away.

According to Carl Rysdon, Vice President of Inventory Control Solutions for Checkpoint, "The Swat tag is another bullet that retailers now have to protect valuable merchandise often targeted by ORC gangs, such as razor blades, laundry detergent pods and other items. Because it provides two layers of protection, tagged products are extremely difficult to fence." businesswire.com

Checkpoint Systems Announces Density Tag for Ultimate Protection of Boxed Retail Store Merchandise
Checkpoint Systems, a leading global supplier of Electronic Article Surveillance (EAS) and RFID solutions for the retail industry, today announced here at the Retail Asset Protection Conference its Density Tag designed for the critical protection of boxed store merchandise.

It also announced that Density Tag has been selected as a finalist for RILA's 2017 Tech Asset Protection Innovation Awards, which are being announced here at the show.

This innovative merchandise tag from Checkpoint's Alpha High Theft line of products protects valuable items inside packaged merchandise by "sensing" presence through the box. If the item is removed from the package, the change in measured density results in an alarm. The Density Tag offers the ultimate protection of the actual merchandise inside the box, helping to prevent malicious customer fraud, without the need for puncturing a hole in the packaging.

According to Stuart Rosenthal, VP of Sales & Marketing for the Checkpoint/Alpha High-Theft Solutions, "We're excited to introduce this innovative protection of boxed merchandise to retailers and are proud that based upon RILA's evaluation, we have been named a finalist for the Tech Asset Protection Innovation Awards." businesswire.com

Wells Fargo Orders Two Leaders in Sales Fraud to Pay back $75M
Wells Fargo's board said on Monday that it would claw back an additional $75 million in compensation from the two executives on whom it pinned most of the blame for the company's sales scandal: the bank's former chief executive, John G. Stumpf, and its former head of community banking, Carrie L. Tolstedt.

In a scathing 113-page report that made it clear that all the warning signs of the problem had been glaring, the board released the results of its six-month investigation into the conditions and culture that prompted thousands of Wells Fargo employees to create fraudulent accounts in an effort to meet aggressive sales goals.

The report, compiled by the law firm Shearman & Sterling after interviewing 100 current and former employees and reviewing 35 million documents, said that it was obvious where the problems lay. Structurally, the bank was too decentralized, with department heads like Ms. Tolstedt given the mantra of "run it like you own it" and given broad authority to shake off questions from superiors, subordinates or lateral colleagues.

Much of the pressure-cooker climate stemmed from Ms. Tolstedt, according to the report. The report casts her as a powerful and insular leader who focused obsessively on sales targets and turned a blind eye to signs that some managers and employees were cheating to meet them. nytimes.com

New regional task force to tackle rising retail crimes in Waterford, Conn.
The first meeting of the new task force in Groton Town - Waterford, Conn., which doesn't yet have a name, at the Groton Town Police Department on Thursday featured members of the Groton Town, Waterford and Clinton police departments. Managers or loss-prevention officials from Yankee Peddler and Pawn, CVS, Henny Penny, Big Y and Ocean State Job Lot also attended. theday.com

New law changes rules for Ohio employee handgun possession
Store Notice May Be Warranted

Labor and employment attorneys are urging business and property owners to review their employee handgun policies to ensure they comply with a new law expanding the rights of those who have concealed carry licenses.

Gov. John Kasich signed Amended Substitute Senate Bill 199 last December, which allows concealed carry licensees and certain others to bring their firearms with them in more places.

The law went into effect on March 21 and attorneys said employers and others who have not done so must update their policies.

Martin Boetcher, a member at Harrington, Hoppe & Mitchell, said the new rules mean public and private employers in Ohio can no longer keep employees with concealed carry licenses from transporting and storing handguns or ammunition in their own personal vehicles while parked on company property.

"Many businesses have policies that prohibit all employees from having weapons or ammunition in cars that are parked in employer lots," said Boetcher, who focuses on employment and workers' compensation law as well as civil litigation. "They will no longer be able to have or enforce such a company policy or rule.

"They can still forbid weapons and ammunition from being allowed in company vehicles or from being brought into the building." ooshatoday.com

Odds are long for retailers that file Chapter 11 bankruptcy 
Will Any of Them Survive?

If history is any guide, tthere's no reason to expect any of these bankrupt retailers will ever emerge and enjoy a long run of success as independent companies. Try to remember the last time a big retailer did that.

The long odds have to do with the nature of retailing industry, said Marc Levinson, an economic historian whose books have included a history of the once giant grocery retailer A&P.

"Most successful retailers have a public image that they've cultivated, what people associate with their brand," he said. "As the retailer gets into financial trouble, it typically has to pull back on many of the things that helped develop that reputation. You can't sustain the image of the store."

Trimming costs at a manufacturer may not even be visible to the customer base, but it's easily spotted by the retail customer. Anyone can see when fewer checkout counters are staffed. Dirty restrooms, scratched shelves, ripped carpet that doesn't get replaced; it all undermines the store's appeal. Even worse is not having merchandise that customers expect, perhaps as a manufacturer stops shipping due to concerns about getting paid.

Of course retailing relies very heavily on having good real estate, too, Levinson said. Financially distressed retailers may have too many stores, have them in the wrong locations as traffic patterns shift or have built them too big. Healthy retailers tweak their store portfolio all the time, moving a store from a shopping center that may have gone into decline. A financially stretched retailer can't afford to do that.

Getting rid of unprofitable stores solves some problems but presents another set, Levinson said, because a retailer finds it hard to quickly reduce the size of the costly infrastructure that supported a larger store base. One example is ending up with a distribution center maybe half again too large. retailwire.com

Retailers closing at a record pace
It's an industry that's still in search for answers," said Noel Hebert, an analyst at Bloomberg Intelligence. "I don't know how many malls can reinvent themselves.

The rapid descent of so many retailers has left shopping malls with hundreds of slots to fill, and the pain could be just beginning. More than 10 percent of U.S. retail space, or nearly 1 billion square feet, may need to be closed, converted to other uses or renegotiated for lower rent in coming years, according to data provided to Bloomberg by CoStar Group.

"This created a bubble, and like housing, that bubble has now burst," he said. "We are seeing the results: Doors shuttering and rents retreating. This trend will continue for the foreseeable future and may even accelerate."

Extrapolating out to the full year, there could be 8,640 store closings in 2017, Buss said. That would be higher than the 2008 peak of about 6,200. theledger.com

Stage Stores Closes Deal on 50 Gordmans Stores with option on remainder

hhgregg to Liquidate Assets

Watch Mark Stinde, VP of AP for 7-Eleven in today's video, "Delivering LP Services in Different Brands," in the LPNN section below

NEW: Q1 LP/AP Internet Jobs Report published in the Daily Jobs section below
The Daily's Internet Job postings will resume tomorrow

Last week's #1 article --

Redefining Loss
Total Retail Loss Typology is a radical departure

The world of retail has relied on the word "shrinkage" for more than 100 years to describe the losses companies experience as they go about their business. Shrinkage, however, is almost a euphemistic term describing a simple contraction in the size of the stock held by a company, without offering any real sense of what the cause might be. 

In this way, the term is similar to "shoplifting" a rather benign term often used by the industry to describe people actively engaging in criminal acts of theft in stores. For comparison's sake, you rarely see burglars or robbers described as houselifters or purselifters.

Four buckets of loss tend to be included in survey descriptions of what shrinkage is: external theft, internal theft, administrative or process errors, and vendor fraud. The term "administrative error or process failures" is particularly vague; depending upon the type of retailer and the types of products sold, it can potentially cover an enormous array of types of loss, including damage, spoilage, product going out of date, and incorrect price adjustments. Continue reading here asisonline.org

"Path to Organized Crime" Conference
April 19th, 2017 - Albuquerque, NM

This one day conference is shaping up to be a "Do Not Miss" on your calendar! The Albuquerque Retail Assets Protection Association is excited to have several awesome speakers! A few of the presentations, "Timea's Cause / Follow the Money" a Survivor of Human Trafficking will share her story and how she has helped hundreds of others! Michele Stuart of JAG Investigations will be sharing "Using Open Sources and Social Media to assist in Investigations" as well as Sgt. David Lake from the Phoenix Police Dept. discussing "The Shadow Economy and Urban Decay. These great speakers along with Motivational Speaker Boyd Hamilton and Key Note kick off from Gregg Marcantel - prior Secretary of Corrections for New Mexico as well as the Bernalillo County Sheriffs Office, will set the tone of the day around Partnerships and Cooperation vs. Collaboration.

Please click here for Registration as well as Vendor & Sponsorship Opportunities.

All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality

The Zellman Group, LLC adds a Certified Expert
in ORC Investigations to the ORC team

Greenvale, NY (April 7, 2017) - The Zellman Group, LLC, is proud to announce the addition of Brendan "Ben" Dugan as the Director of ORC Field Investigations.

Dugan has over 30 years of retail loss prevention experience including department store, big box, catalog, specialty and most recently retail pharmacy. Prior to joining The Zellman Group, Ben spent the last ten years as the ORC Manager at Walgreens, where he managed investigations for the entire United States and Puerto Rico. Dugan is a U.S. Department of Justice certified expert in Organized Retail Crime and product diversion. Dugan has successfully investigated and aided in the prosecution of several multi-million dollar ORC cases and the first ever ORC Civil RICO case. Dugan holds additional certifications as a law enforcement instructor and in e-Commerce investigative methodologies from the U.S Department of Justice. In 2015, he was named Investigator of the Year by the National Coalition of Law Enforcement and Retail.

Dugan will be directing Open Source ORC Investigations at The Zellman Group, assisting clients by gathering online information from e-commerce communities, classifieds, social networks, Dark Web and criminal data to identify the core of ORC rings. The Zellman Group offers the only end-to-end solution for your ORC programs. The Zellman Group's approach to ORC Investigations combines cutting edge forensic Open Source research with proven investigative techniques and financial recovery solutions. The Zellman Group has the resources to conduct or assist clients with ORC Investigations is areas such as: ORC Subject Vetting and Asset Search, Social Media Covert Operations, e-Commerce ORC Investigations, Dark Web Investigations, Victim Impact Statements and ORC Recovery and Asset Search.

The Zellman Group, LLC, based in Greenvale, NY, is the leader in Civil Recovery, ORC Recovery and ORC Investigation. The Zellman Group is a loss prevention services and consulting company working in the retail, food service and hospitality industries. Visit us at ZellmanGroup.com

Gaming giant GameStop' website hacked; credit card data stolen
This breach can affect millions of users worldwide

Earlier today, the Video game giant GameStop confirmed that their official website was compromised and hackers might have been able to steal user's credentials including credit cards information, CVV2, and other customer data. Which would allow crooks to make fraudulent purchases immediately.

According to GameStop, an investigation is already underway aiming at what went wrong.

"GameStop recently received notification from a third party that it believed payment card data from cards used on the GameStop.com website was being offered for sale on a website. That day a leading security firm was engaged to investigate these claims. GameStop has and will continue to work non-stop to address this report and take appropriate measures to eradicate any issue that may be identified."

It must be noted that the breach was originally identified by Brian Krebs. The billion dollar company has over 7000 retail stores worldwide and over million customers which mean that the hackers could make millions of dollars just by selling the customers information on the DarkWeb marketplaces.  hackread.com

Predictive analytics can stop ransomware dead in its tracks
Predictive analytics identifies ransomware attacks before damage is done.

It is thought that with predictive analytics, it brings the technology more into a savior category then a staple. It elevates the ability of the technology to detect changes in data, which points to outbreak of ransomware and then allows the IT administrator to refer back to the last legitimate backup point.

Predictive analytics is a necessity because the malware of tomorrow is unknown and will surely evolve to our detriment. When traditional cyber defense technology is rendered ineffective or human error is at play, predictive analytic cyber defense technology becomes the last line of defense for an organization. The majority of cyber defenses in an organization is built around signature-based models of "known" malware, whereas predictive analytics is built around the "unknown", establishing a pattern of life within the organization and protecting them from malware and other abnormal activity as well.

"Through predictive analytics and machine learning against backup data patterns, organizations of any size can not only detect ransomware before it wreaks havoc on their data, but also revert back to the last legitimate backup point to decrease down time," he said. csoonline.com

Artificial Intelligence Sweeps the Retail Industry
Intel, Google, Adobe - all of these tech giants have listed artificial intelligence, known as AI, as one their newest ventures - and for good reason. In a market dictated by divisive consumers, retailers and fashion apparel brands are charged with providing customized content and omnichannel experiences.

How will the adoption of AI into business strategies affect success for both the back-end of retailers and also the front-end experience for shoppers?

The adoption of AI has benefits for everyone in the retail chain. First shoppers are more likely to have a positive experience because the right AI models and implementation will provide them with the best possible experience.

Internally, AI enables marketers to do things they've always wanted to do but never could: provide that right experience. Deeper inside the organization, marketers will be able to learn more about their customers than they ever have, because they'll have a huge expanse of new data to analyze and learn from.

What should retailers and brands consider when considering various AI platforms?

The collection of millions - or for some brands, hundreds of millions or billions of individual decisions - is not inherently interpretable. It is difficult to look at what was done for billions of individuals and somehow see the themes and the insights. And since the idea of making individual decisions produces individual output; a pile of answers that isn't inherently interpretive, brands should ensure that they have some way to interpret this information.

Retailers have to find a way to get some insight out of that data. What we ended up doing is actually pointing a second machine learning system at the output of The Engine in order to interpret the results to provide marketers with insights they may not otherwise be able to access. wwd.com

The New Shadow IT: Custom Data Center Applications
If you think you've finally gotten control of unsanctioned user apps, think again. The next wave of rogue apps is on its way from your data center to the cloud.

Over the years, the consumerization of IT has spurred a free-for-all in the adoption of cloud services. As employees found unsanctioned applications to help them do their jobs, overwhelmed security teams took a head-in-the-sand approach, giving rise to a serious problem dubbed "Shadow IT." But how big of a problem is Shadow IT, really? That depends who you ask. darkreading.com
Experian enlists behavioral biometrics startup to combat fraudsters
Credit bureau Experian Plc has joined forces with technology firm BioCatch to use behavioral biometrics to help its clients spot fraudsters applying for credit cards and other lending products online, the companies said on Friday.

BioCatch's software, which was integrated in Experian's fraud prevention platform, analyzes the way users interact with devices and websites by tracking a wide range of factors including how fast they type or the way they move their mouse across a web page. The information collected can help BioCatch determine whether users who are who they say they are or impostors. kfgo.com
New Malware Deliberately Destroys Unsecured IoT Devices
Motive behind BrickerBot puzzles experts who think it maybe the work of a vigilante. Cybersecurity experts are warning of a new type of malware strain that uses known default user credentials to attack unsecured Internet of Things (IoT) devices and destroy them, reports Bleeping Computer.

Discovered by cybersecurity firm Radware, BrickerBot has two versions - BrickerBot.1 and BrickerBot.2 - and was found to be active since March 20, targeting only Linux BusyBox-based devices with Telnet ports left open. darkreading.com

Snaptagg: We think Inside and Outside the Box!

Montreal, Canada (April 10, 2017) - Visit Snaptagg at the RILA Loss Prevention Conference 2017 in NOLA today and learn what our customers are saying about snap-tagging. Snap-tagging is no longer a Vision, it is happening in stores everyday!

Snaptagg is the industry's most comprehensive, secure and effective tag which is simple and fast to utilize. Today we stick it on, tomorrow we will just snap it in in a split second. Our adhesive works like magic and comes off without residue or damage to the package and the whole tag comes off.

Come learn why our light sensing technology is a better option than other sensors including density sensors introduced by a competitor which are prone to false alarm if objects are moving in a package according to our lab results. Can employees learn to check boxes with moving parts? Don't be fooled with smoke and mirrors. This is why it still makes sense to detect box opening the Snaptagg "microscropic way". Our trials prove that consumers accept our concept. Come and learn the "secret" of how we make holes disappear too.

Consumer "EX" is top of mind in everything we do at Snaptagg. In-store alarms that disrupt the customer experience is what Snaptagg aims to avoid and reduce. In fact, our Snaptagg Ready solutions will reduce EAS source tagging pollution too. In short, box opening detection the Snaptagg way will disrupt the industry: not the customer experience.

In a Snaptagg Ready world packages will be designed with loss prevention in mind, not an after thought. This is why we have already started to work with major retailers to have packages with pre-formed bases molded onto blister packages and have an integrated and invisible base in a box rendering Snaptagg the perfect solution in the long-term. Finally, merchants and loss prevention will have a positive relationship. The base will not be stuck on and be an eye-sore, but will completely be out of site or pre-formed, just what merchants and brand owners will adore.

Come to learn why we were nominated RILA industry Innovation Award finalists last year. Start snap-tagging today!

Visit us at Booth #461

Read full press release here

Delivering LP Services
in Different Brands

Mark Stinde, VP of AP, 7-Eleven

With the retail market shrinking and e-commerce continuing to impact brick and mortar stores, the likelihood of having to face a major career decision is higher now than ever before. As someone who successfully made the change from specialty to big box to c-stores, Mark Stinde, Vice President of Asset Protection for 7-Eleven, shares the experience and advice that helped him at every step along the way. Learn why going outside your comfort zone is essential and why LP is LP regardless of the box.

Episode Sponsored By:

Quick Take #18

Joe is rejoined by Jim Shepherd, who talks about some of the ways Protection 1 interacts with customers and associates in-store to prevent, detect and respond to violence in retail settings.



Solution Providers: Have a video or commercial you want to publish? Contact us

Amazon's Third-Party Sellers Hit By Hackers
Fraud stems largely from email, password credentials stolen from hacked accounts, sold on the 'dark web'
Hackers are targeting the growing population of third-party sellers on Amazon using stolen credentials to post fake deals and steal cash.

In recent weeks, attackers have changed the bank-deposit information on Amazon accounts of active sellers to steal tens of thousands of dollars from each, according to several sellers and advisers. Attackers also have hacked into the Amazon accounts of sellers who haven't used them recently to post nonexistent merchandise for sale at steep discounts in an attempt to pocket the cash, those people say.

While the precise scope and financial impact of the Amazon attacks is unclear, some sellers say the hacks have shaken their confidence in Amazon's security measures.  

In many cases, criminals create thousands of new listings for electronics or other goods at half price and mark them for four-week shipping, hoping to collect payment before Amazon realizes.

Cybersecurity experts say that in some cases the hackers have been buying account information from previous hacks of other companies. wsj.com

Can omnichannel retailing help stores combat Amazon?
Retail is in the midst of a "seismic shift," Target Corp. CEO Brian Cornell told analysts on the retail chain's 2016 fourth quarter earnings call in February. Consumers want and expect "ease and speed" and that's changing everything, he said. "The shift in channel preference is real and only gaining momentum," he said.

79% of U.S. adults have made a purchase online, according to a December Pew Research Center study. And 51% said they've made a purchase using a cellphone. That's a marked shift from 2007, when just 49% of U.S. adults had made a purchase online. As more consumers look for convenient ways to shop, it is putting the onus on retailers like Target that operate stores and sell online to figure out how to meet those expectations or risk getting left behind. digitalcommerce360.com

Wal-Mart charges ahead in online retail market dominated by Amazon/span>

Online sales tax laws get new looks in Colorado and Arkansas

Twin Cities ORC Association Annual Conference & Training Set for August 15-16 

Registration is open for the third annual Twin Cities Organized Retail Crime Association (TCORCA) Training & Conference to be held at the in Brooklyn Center, MN August 15th and August 16th.

Learn how to combat organized crime affecting the retail, financial, and public sectors from federal, state, and local law enforcement officials, as well as dynamic leaders across the retail and financial services spectrum. The conference includes advanced training on numerous topics from subject matter experts across the country.

What are you waiting for? Register now!


Omaha, NE: Three Shoplifters use stun gun on Wal-Mart employee
Three people are facing charges of shoplifting after they used a stun gun on a Wal-Mart employee when confronted about the crime. According to police reports, 23-year-old Andrea Sebastian and two minor children attempted to shoplift more than $1,000 worth of merchandise and that one of the juveniles deployed a stun gun at a Wal-Mart employee in an attempt to get away. The report states that Sebastian began using a credit card to pay for some of the items but the card was refused several times. She then went outside to allegedly get another card.

A store employee noticed what was happening and grabbed the carts. That's when the stun gun was deployed. The three then got into a car driven by a 68-year-old woman who later told police she had no idea what was happening. wowt.com

Devon, England: Repeat Shoplifter tells Police why he likes Mark & Spencer
Michael Taylor is not just any shoplifter - he is a Marks and Spencer serial shoplifter. The 36-year-old made six raids on his local M&S store in Tiverton to steal high value steaks. And when asked by police why he always stole from M&S he said: "It's easy to get in and out. The steaks are easy to sell on, with a third profit on it." Taylor admitted stealing $850 worth of steak in the six incidents. His lawyer told the court that Taylor told the police there was 'no need to show the CCTV' evidence adding:"I am getting too old for this." Taylor admitted six theft offences and was jailed for a total of 14 weeks. devonlive.com

Dubai, UAE: Watch how quickly the Dubai Police can solve a crime; A gang from Hong Kong arrested just 24 hours after they reportedly stole $544,000 of jewels
The video shows how criminals who stole Dhs2 million worth of jewellery in the Al Naif area of Dubai at 5am on Friday were apprehended within 24 hours. First you see footage of the crime taking place, and then you follow the police as they move into an apartment and arrest the six suspects. whatson.ae

Brookfield, WI: Police investigating Female Shoplifter hitting Walgreens for 5 Hour Energy Drinks

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Shootings, Assault & Deaths

Ontario, CA: Police shoot, kill suspect Armed with Shotgun at Stater Brothers store
An investigation was underway Sunday morning after police in Ontario shot and killed a man armed with a shotgun at a Stater Bros grocery store. Ontario police were called to the store at about 9:45 p.m. Sunday night after they said the suspect walked into the market holding a shotgun.

Authorities said store employees sent out a silent panic alarm after spotting the suspect. After officers arrived to the scene, employees and customers were evacuated from the building, authorities said. Ontario police said officers entered the store thinking it was an active shooter situation. When they made contact with the suspect, officers shot and struck him but it was not known how many shots were fired. The armed man, whose identity was not released, succumbed to his injuries. Police confirmed he did not shoot at police or anyone inside the building. aabc7.com

Mobile, AL: Man Kills Himself At Walmart After Murdering Girlfriend
Mobile Police say a man shot himself in the parking lot of a Mobile Walmart. Police say Danny Cobb Jr. murdered his girlfriend and dumped her body along I-10 Sunday morning. Alicia Trotter's body was found earlier this morning. MPD says Danny Cobb then led them on a chase that ended with his car in a retention ditch at the Walmart in Tillman's Corner. Police say, after a gunfight with officers, Cobb shot and killed himself. wkrg.com

St Louis, MO: False Shooting Rumors At Edgewater Mall
Over the weekend rumors of a shooting at Edgewater Mall spread quickly on social media. The mall's manager, Terry Powell, tells News 25 that the building did close early on Saturday night after an altercation. It's since been confirmed that there were four separate fights that took place in the mall as closing time approached and because of the incidents the mall was closed early. stltoday.com

Jacksonville, FL: Shooting outside Bar/ Nighclub at Glynn Park Mall,
100 shots fired, 3 wounded

Glynn County police are searching for the gunmen who injured three people outside a Brunswick bar. Evidence markers littered the ground outside the Blue Bay at Glynn Place Mall where shots rang out early Saturday. At least 100 markings on the ground outside denoted each shell casing location. actionnewsjax.com

Biloxi, MS: Rapper Lil Boosie's crew arrested for assault on Dillard
Loss Prevention Officer

Members of Lil' Boosies entourage were arrested Sunday ahead of his performance at Black Beach. According to Police, Louisiana Rapper Lil' Boosie and his crew drew a wild crowd while going into the Dillard's store inside of Edgewater Mall, Sunday. Dillards' loss prevention department tried getting the crowd to leave. That's when five men, who appeared to be with Boosie, started attacking the security officer. local15tv.com

Newark, CA: Man found shot and killed in his car at Old Town Center shopping center

Elmwood Park, IL: 14 shots exchanged between 2 men at a BP gas station, 1 killed

Cleveland, OH: One man shot and killed in Speedy Gas station parking lot

Greenville, NC: Man shot and wounded in Sheetz parking lot

Kissimmee, FL: Police investigating shooting inside Harbor Freight store; 1 man wounded

Galveston, TX: Hotel Security Guard shot 11 times in parking lot of resort hotel; in stable condition

Robberies & Thefts

Indianapolis, IN: Crime spree possibly targeting Verizon Wireless stores
Police filed burglary reports for at least four Verizon Wireless retail stores in a matter of eight hours Sunday morning. All four incidents happened before the stores opened for the day. Crime spree possibly targeting Verizon Wireless stores. wishtv.com

Newman, GA: Confusion on 911 call between LP and Police Dispatch leads high speed chase, stop sticks and swarms of Police
Just after 9 a.m., 911 received a call regarding an armed robbery at Academy Sports in Newnan Pavilion. However, there was some confusion with the information relayed from the loss prevention office at Academy, Sheriff's Investigator Jason Brooks said. Dispatchers were advised that the store was robbed and the suspect was in possession of a paintball gun, according to Brooks. One eyewitness stated he saw Pittman run out of the building with a paintball gun still in its original packaging. The driver of the car, Donzel Ralphyeal Pittman, now faces charges of aggravated assault, felony shoplifting and felony fleeing and eluding of police. The charge of aggravated assault comes after Pittman intentionally struck a police car during the chase. times-herald.com

UK: Leeds, England: Smash and Grab hits Louis Vuitton; store front destroyed by vehicle

Georgetown, Cayman Island: Armored Truck Guard survives being shot twice during robbery outside IGA Grocery store

Zales Outlet in the Chapel Hill Shopping Center, Ft Worth TX reported an attempted Burglary on 4/7, no merchandise lost

Kay Jewelers in the Fairfield Commons, Dayton, OH reported a Distraction Team on 4/5, item valued at $10,999

Weisfield in the Northtown Mall, Spokane, WA reported a Grab & Run on 4/7, item valued at $3,599

Helzberg Diamonds in the Glendale Galleria, Glendale, CA reported a Grab & Run on 4/8. Rolex valued at $19,388

Kay Jewelers in the Merritt Island Mall, Merritt Island, FL reported a Grab & Run on 4/8, item valued at $7,199


Hong Kong: Seven held over alleged roles in counterfeit goods ring; officers seized US $29,600 worth of goods including sneakers, watches and handbags

Skimming Thefts

LaFollette, TN: Sheriff's Office warns of credit card skimmer

Smithtown, NY: 7-Eleven in Smithtown had skimming device, Suffolk police say

Nelson County, VA: Skimming device found on card reader at local business

Wolcott, CT: Walmart Skimming device believed used to steal debit card information

AM/PM - Ferndale, WA - Armed Robbery
Academy Sports - Newman, GA - Robbery
Baytown Market - Baytown, TX - Armed Robbery/ clerk shot & wounded
C- Store - Athelstane, WI - Burglary
Cameron's Market - New Limerick, ME - Burglary
Casey's General - Branson, MO - Armed Robbery
Corner Grocery - Raleigh, NC - Armed Robbery
Dollar Tree- Chesapeake, VA - Armed Robbery
Ferret's Fresh Express - Houston, TX - Burglary
Jet Food - Millwdgeville, GA - Armed Robbery
Pantry Quik - Hazleton, PA - Armed Robbery
Pence's - Hazleton, PA - Burglary
Shell - Raleigh, NC - Armed Robbery
Subway - Westbury, NY - Armed Robbery
Taco Bell - Cedar Mill, OR - Armed Robbery
Verizon - Indianapolis, IN - Burglary at 7310 North Keystone Ave
Verizon - Indianapolis, IN - Burglary at 5849 East 71st St
Verizon - Indianapolis, IN - Burglary at 1950 Kessler Boul
Verizon - Indianapolis, IN - Burglary at 4903 South Emerson
Westminster Arms - Arvada, CO - Burglary


Daily Totals:
11 robberies
1 shootings
0 killed

Justin Vuylsteke
promoted to Assets Protection Business Partner for Target

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FFeatured Job Spotlights

Director Internal Audit and Loss Prevention/span>
Savannah, GA

WWith strong leadership and execution skills this individual will be responsible for directing, administering and delivering internal audit and loss prevention services for Citi Trends. The Director is responsible for the management and oversight of the review of internal controls over financial data to ensure compliance with Sarbanes Oxley. The Director is responsible for evaluating financial and reporting risks, creating annual audit plans and executing plans, as approved by the Board of Directors...

Associate Vice President, Loss Prevention/span>
Toronto, Ontario

The Associate Vice President, Loss Prevention is accountable for managing and executing the Loss Prevention programs and will provide leadership to our Loss Prevention teams across Canada for the Mark's, PartSource and Petroleum divisions. This Senior Leader will play a key role in developing loss prevention strategies and implementing action plans to ensure that adequate measures are in place to minimize negative brand impacts and financial exposure...

Asset Protection Program Sr Manager
Nashville, TN
Manages programs and initiatives as it relates to physical security and shrink improvement that advance company financials. Sources new technologies and vendors, implements effective tests, plans optimal company rollouts, and makes recommendations for future strategies. Provides training and support for field personnel on all applicable programs and initiatives..

Distribution Center Loss Prevention Manager
Redlands, CA

Under the supervision of the Director of Loss Prevention, the Distribution Center Loss Prevention Manager implements and enforces measures to ensure safety, security and prevent loss within all Distribution Center facilities...

Manager of District Loss Prevention
Wichita, Kansas

You will be responsible for driving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results. District Loss Prevention Managers are responsible for leading Loss Prevention functions within a specific operations district and for collaborating with Store Operations and Human Resources in an effort to prevent company loss...

Sr Manager, Region Asset Protection (Miami Region)
Miami & South Florida
The Sr manager, region asset protection, is responsible for providing oversight in the protection of company assets and executing asset protection programs designed to minimize inventory shrink, workers compensation claims, general liability claims, bad checks and cash losses within an assigned region...

Sr Manager, Region Asset Protection (Jacksonville, FL)
Jacksonville & North Florida

The Sr manager, region asset protection, is responsible for providing oversight in the protection of company assets and executing asset protection programs designed to minimize inventory shrink, workers compensation claims, general liability claims, bad checks and cash losses within an assigned region...


Loss Prevention Area Investigator
Southeast US

Gap Inc is seeking an experienced Loss Prevention Investigator to support the company's shortage reduction efforts. Investigators are primarily responsible for detecting the existence of internal fraud through exception reporting, store research, networking, general loss interviews and response to COBC hot lines. All conclusions are based upon associate interviews and/or factual findings derived from various company and vendor resources...


Store Detective - Multi-Unit
St Paul, MN

As a Market Investigator, you will directly assist in thesafety and protection of CVS Health retail assets within assigned stores, including customers, employees, merchandise, and store property. In this role, you will become familiar with CVS Health policy, local criminal law, covert surveillance principles, overt customer service methods, and digital and traditional VCR tape video surveillance systems...

Featured Jobs

To apply to any of today's Featured Jobs, Click Here

Sears Holdings Drives Industry Jobs in the Black
Quarter 1 Internet Job Postings Up 5.2% from Last Year

In Q1 of this year we've seen a modest gain of 5.2% in the number of asset protection and loss prevention jobs posted, driven entirely by March's postings, with 1,391 jobs reported in Q1 2017 versus the 1,322 jobs reported in Q1 2016.

The increase is solely driven by to Sears Holdings posting over 160 positions after their realignment reported in the Daily on March 6, comprised of Asset Protection Managers, Multi-Unit AP Managers, and Zone and Area Asset & Profit Protection jobs the second week of March.

In January of this year we published a total number of 335 jobs, and in February 397. In March alone, we had 659 jobs reported. Last year, in January we had published 405, in February 457, and in March 460.

So if the trend continued and Sears had not posted their 160 positions we would have recorded 499. Meaning we would have seen a 6.8% decrease, however Sears postings impacted the market.

In light of the overall retail industry this is good news for the LP/AP industry as it shows that while brick and mortar retailers are struggling to compete and cutting thousands of jobs, senior management is still prioritizing Loss Prevention, especially given the current increase in robberies, violence and civil unrest.

The Daily's Featured Jobs columns, highlighting corporate and senior level jobs, posted 38 jobs in the first quarter of 2017. 12 of those were Director level positions, 5 were Regional, Market or Field Director positions, and 10 were Senior Manager or Corporate Manager positions.

Here's a breakdown of internet jobs that the Daily reported this Quarter and the increase and decrease in the amount of jobs published each month:

Month 2016 2017 % Increase/Decrease
January 405 335 17% down
February 457 397 13% down
March 460 659 43% up
Totals 1322 1391 5% up

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Last week's #1 articles --

10 Signs You're Burning Out (and How to Stop It)  Even the best jobs can lead to feeling burned out, if you're not careful. The more you work, and the more motivated you are to accomplish your goals and succeed, the easier it is to get in over your head. Here's how you can reverse the feeling of burnout. Lean on a support sytem

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Speed Kills! As the old expression goes, so does the pace of today's world. With technology leashing us forward and mobile coming at the speed of light, no one can slow down. The problem then becomes focus and concentration. Multitasking, while impossible to avoid, leads to a reduction in quality and quality is what every senior executive must be focused on. So the next time you're running fast, just take one second and think about was the service you just delivered quality service.

Just a Thought,

Gus Downing

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