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April 16, 2013 SUBSCRIBE

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Saks Fifth Avenue's Asset Protection Team
Key Players in Keeping Employees and Guests Safe
During Bombing


The Saks Fifth Avenue store in Boston's Prudential Center is located only a couple hundred yards away from the scene of yesterday's horrific explosions during the Boston Marathon.

Once law enforcement quickly assessed the incident to be a criminal act, the immediate area was cordoned off as a crime scene, and Saks Fifth Avenue was caught in the middle of it all.

Saks Fifth Avenue District Asset Protection Manager Kevin Lee quickly led the store's leadership team in executing their emergency response plan, ensuring the safety of all guests, associates and the building.

A shelter in place strategy was quickly enacted while coordinating efforts with local and federal law enforcement agencies as well as their mall management partners.

Upon receiving the "all clear" directive from law enforcement, a controlled evacuation was executed, directing associates and guests away from the affected area.

The main lobby entrance of the Saks Boston flagship store was immediately turned into a temporary command station by a contingent of FBI and Boston Police Department SWAT and Counter Terrorism officers, but not until they performed a painstaking inspection of the store.

Back in New York, Corporate Asset Protection leadership members led by Rosamaria Sostilio were able to watch yesterday's incident unfold in real time from the Company's emergency command center at its corporate offices in midtown Manhattan.

Utilizing remote video viewing, they were able to monitor the efforts of their Asset Protection team and provide direction as needed.

"When you're in the business of mitigating risk, you always plan for the worst and hope for the best. Fortunately, we were able to execute our emergency preparedness plan at our store to ensure the well-being of our customers and store associates and provide shelter for so many other innocent people who sought refuge in our store, taking them out of harm's way as this horrific incident unraveled. As a native Bostonian, my heart and prayers go out to all of the innocent victims and their families who have been impacted by this tragic event," said Rosamaria Sostilio, SVP of Asset Protection.

 

 




























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News Brief - Sponsored by WG Security Products
  

Tracy Venne was named Senior Business Partner, Corporate Security for Target.  Tracy was previously the Corporate Manager of Safety Integration at Supervalu, and has held numerous Loss Prevention Manager and Team Leader positions at retailers including Macy's and Marshall Field's.  She has worked in Loss Prevention for over 19 years. Tracy earned her Bachelor of Science degree in Psychology from St. Cloud State University, and went on to pursue her Master of Arts in Human Development from Saint Mary's University of Minnesota. Congratulations Tracy!

The retail impact to Boston's tragic event 
As the nation mourns and the world watches, the northeastern U.S. and the entire country was hit again with another tragic event yesterday. With the Pakistani Taliban quickly claiming they weren't responsible, as their leaders look to avoid another seal mission, and the entire law enforcement community is on high alert and hunting for those responsible, we in retail look to our stores and hope for the best. With all the recent emphasis on active shooter programs and violence in the work place training, we know we have been communicating. Now, with the rest of the nation, if not the world, we wait and we hope. Today will be a day of listening, a day of watching, and a day unlike all the rest. Let us just hope it is a day just like all the rest where peace prevails and our country moves forward. The retail impact, which will be written about by many in the very near future, will be significant and cost billions. As human beings, families, neighbors, and fellow citizens, we wait to see what's next: a logical response, a human response, but a response that will impact the entire retail industry in the U.S. Good Luck today ladies and gentlemen, and may all of your hard work in training our front lines, our employee populations, be for not. But, just in case, one may wish to revisit those programs and make sure we all go that extra mile, because we are in effect retails first responders. Good Luck and God bless America.

Key story in aftermath of bombing - failure of cellular communications 
For security and risk leaders, if they can draw any immediate conclusion from the tragedy, it's this: No business continuity plan can be overly dependent on wireless communications. The reality was clear: A high volume of calls disrupted service in Boston. This outage is yet another reminder to organizations that they need to develop alternative ways to communicate with employees during such emergencies. Otherwise, they could put their organization's continuity plans at risk. (Source govinfosecurity.com)

NYC police fully mobilized  
Mayor Michael Bloomberg said the NYPD has stepped up security at prominent locations. "We have 1,000 members of the NYPD assigned to counter-terrorism duties, and they—along with the entire NYPD and the investments we have made in counter-terrorism infrastructure—are being fully mobilized to protect our city," Mayor Michael Bloomberg said in a statement. (Source crainsnewyork.com)

Schnucks takes 15 days to inform customers of POS attack 
Schnucks previously said it was first informed by credit card companies on March 15 that banks had detected fraud on 12 different credit cards that had been used at Schnucks. It hired forensics investigation firm Mandiant, which Schnucks said found the first indication of a cyberattack on March 28 and told the St. Louis Post Dispatch the payment-card breach the company reported had been “found and contained” on March 30. This time line issue of reporting data breaches is a hot topic, with most states looking to regulate if not already regulating. (Source supermarketnews.com)

FBI and IRS lock down Pilot Flying J's (650 retail locations) headquarters yesterday  As CSNews Online reported yesterday afternoon, FBI and Internal Revenue Service (IRS) agents locked down the Pilot Flying J headquarters on Lonas Drive in Knoxville, Tenn. The media was barred from entering the campus and employees were being escorted off the campus. They came in pretty quick -- it wasn't a calm event," said the employee, who asked to not be identified. "I was at my desk, and I heard some voices say they were there to execute a search and seizure warrant." Company personnel were told to turn off their computers, cell phones and other electronic devices immediately as agents sequestered and processed approximately 200 employees among three office buildings on the corporate campus, the newspaper added. The swift actions by government officials suggest suspicion that the targets of the investigation knew they were doing something that was illegal or close to it, according to NBC Sports. Pilot Flying J operates more than 650 retail locations and is the largest operator of travel centers and travel plazas in North America. (Source csnews.com)

CheckPoint's MetalPoint HyperGuard Fights Common Tools in Retail Crime 
Checkpoint Systems launched MetalPoint HyperGuard, its new digital, software-driven solution that detects the most common tools such as foil bags or magnets used by organized retail crime (ORC) groups to shoplift merchandise in stores. The MetalPoint HyperGuard has three detection capabilities: foil bag detection, magnet detection (available May 2013) and metal cart/trolley detection, all of which run concurrently to improve alarm reliability and deter organized criminals from using tactics to avoid detection. (Source edgl.com)

Milestone reorganizes into three divisions 
Open-platform VMS provider Milestone Systems has reorganized into three business units. The new divisions are Corporate Products, which concentrates on highly complex, multi-site, very advanced solutions; the Professional Unit, which is for high-volume jobs of medium complexity for small- to medium-sized businesses; and the Incubation and Ventures unit. Incubation and Ventures has opened a new office in Silicon Valley, Calif., in addition to a location at company headquarters in Copenhagen. The unit will collaborate with other business and financial partners and may acquire products or businesses. (Source securitysystemsnews.com)

Wal-Mart's urbanization - taking an old downtown Macy's store and converting it - the new downtown - Wal-Mart way! With the Wal-Mart express stores popping up as an answer to moving into urban environments, now we see old Macy's stores converting to Wal-Mart's. Now that's just down right smart. One of the primary issues will end up being staffing and increased crime. Time will tell what the LP model will look like. But certainly it means a big jump in LP jobs for every downtown store they open. (Source wtvm.com)

A "Secret Weapon" - The Big Data Revolution - changing retail forever 
That's what the CEO of Kroger has called Big Data - his "secret weapon." Well it's no longer a secret, it's just that those that don't harness it will be sooner or later. Because they'll brands probably won't survive. As big data tools have become essential for every retailer. With online and offline converging and data available to analyze behavior, signal hot products and even predict in-store sales based on weather patterns, big data is becoming like Big Daddy. If you don't have one you won't be in the game. And for Loss Prevention big data is like Santa Claus, if you know how to use it. (Source cnbc.com)

Interesting counterpoint - Online retail benefits from cold snap in March and Offline suffers  While the two articles reflect trends in the UK one merely need look at the U.S. trends and see the same. Interesting point though. While the stores have warm spring goods the offline world can still ship anything they have and the customer, who's day dreaming about spring, just stays home and waits. And what better thing to do then go online and shop. (Source theretailbulletin.com)



J.C. Penney's first store 
CBS news looks at J C Penney's first store and how the James Cash Penny built it from scratch. And how the new "JCP" just hasn't made it. Great video for any student of retail. (Source cbsnews.com)





NVR, Va., mall security chief talks about shooting & is credited with stopping shooter who wounded two Friday  New River Valley Mall security director James Gorman was off-duty this past Friday, but is credited by police with stopping suspected shooter Neil MacInnis. Gorman says when he drove up to the scene and saw MacInnis carrying a gun. He said after giving him several commands, the 18-year-old dropped his weapon and surrendered. After Macinnis was arrested, Gorman then turned his attention to one of the victims. He helped with first aid until an ambulance arrived. We asked if he would do the same thing over again if he had the chance. I don't know. You have to be there and see what happens then. Sometimes you do things you should do at just then. I don't know, if one of my officers had done it, I would have probably been very upset. But the outcome was could so you couldn't be too upset with them." But despite his feelings, even off-duty, Gorman was clearly committed to his job. (Source wsls.com)

East Asia organized crime worth $90B with 1/3rd being counterfeit goods  The new United Nations report estimates the annual revenues generated by criminal activities, including fake goods, narcotics, and human trafficking. Illegal drugs make up approximately another third of the total. The UN Office on Drugs and Crime (UNODC) says its report is the first comprehensive study of transnational organized crime. It estimates that the most lucrative trades for criminals in east Asia and the Pacific are counterfeit goods ($24.4bn). (Source bbc.co.uk)


Ohio counterfeit trafficker gets 18 months in prison  
A Cuyahoga Falls, Ohio, man will spend 18 months in prison after a conviction for trafficking in more than $180,000 worth of counterfeit merchandise. There's obviously more to this story then what was reported. (Source newsnet5.com)

Bloomington Police investigating a suspicious package outside Mall of America. 
At 8:34am cst Mall of America security contacted the Bloomington Police in reference to a suspicious package found in a trash can outside the mall. The west side mall entrance is closed, but the stores have remained open. (Source myfoxtwincities.com)

U.S. Golf Manufactures Anti-Counterfeiting Working Group busts two more facilities.  The organization focused on counterfeit golf equipment announced today the raids of two manufacturers in China, resulting in the seizure of tens of thousands counterfeit items. (Source marketwire.com)

Connecticut Jewelry employees kidnapped, store robbed of $4 Million.  A 911 call from a manager of Lenox Jewelry Store in Fairfield reported that he and a second employee were kidnapped and the store was robbed of jewelry on Thursday. The two employees of Lenox Jewelry Store were taken at gun point from an apartment in Meriden by two suspects. As these two victims were being held, two acquaintances arrived at their apartment and were held by two additional suspects. The manager and employee were placed into the manager’s vehicle and driven to Fairfield. The victims opened the store allowing the suspects entry and it is believed that in excess of $4 million in jewelry was taken from the store safe. All victims were unharmed. (Source ctpost.com)

McDonald’s Manager in South Carolina gets 30 years for setting up robbery; one employee killed.  The former manager of a McDonald's where an employee was murdered in 2010 has been sentenced to 30 years in prison for arranging the staged armed robbery. While working as the night manager of the McDonald's on October 13, 2010, Cook arranged to have his cousin and a friend stage an armed robbery of the restaurant. Cook told employee Willie Jennings to take out the trash. Cook instructed the co-defendants to point the gun at Jennings and walk him back to the restaurant where Cook would be waiting to give them the money. Jennings did not come back into the restaurant willingly, as Cook had planned, and was fatally shot. (Source wcnc.com)

Staples store robbed after car driven through front door in California.  
Someone rammed a stolen Honda Accord into the Staples store in Pleasant Hill early Monday morning, and police are investigating what items were stolen. At 5:42 a.m. Monday, a car which was reported stolen to University of California, Berkeley was found crashed through the front door of the Staples. The vehicle was unoccupied. Police said no one was found inside the store. Some property was also stolen from the store. (Source sfgate.com)

California man set on fire outside a store dies; suspect is a homeless man.  A man who was set on fire while sitting in his SUV at a Southern California convenience store has died. Coroner's Chief Craig Harvey says the 63-year-old man died early Monday of burns he suffered on his upper torso. The man was inside his SUV in front of a Long Beach 7-Eleven on Friday when a homeless man threw a flammable substance inside the car. Police say the car's interior and the man went up in flames. Witnesses say the homeless man was asking the victim for change. (Source ktla.com)

Couple arrested following shoplifting turned robbery; knife used at Walmart, handgun used at The Home Depot in California.  The husband and wife team pushed out a cart full of electronics from the Walmart in Windsor on Sunday evening. As the LP agent approached, the male suspect pulled a knife. The couple loaded the stolen goods and escaped. Information given to police about the vehicle was the same as an SUV used in an armed robbery at a Home Depot. Both husband and wife are now in custody facing robbery, burglary, and criminal conspiracy. (Source pressdemocrat.com)

Three killed and one seriously injured in traffic crash following the shoplifting of beer from a 7-Eleven store in Tampa.  The suspects had stolen a 12 pack of beer from a 7-Eleven store in Tampa; racing away from the scene the driver narrowly missed another car on the road and swerved and hit a concrete wall. Three of the occupants were killed instantly, the forth was extricated by the fire department; his condition is unknown. (Source wordpress.com)
 


 

A multi-agency response including state and federal law enforcement agencies has been activated and is investigating the cause of the explosions along the Boston Marathon route and elsewhere. The FBI’s Boston Division stands with the Boston Police Department (BPD) and remains on-scene. The FBI is offering its assistance in whatever capacity BPD requires. The situation remains fluid, and it remains too early to establish the cause and motivation.

The FBI has set-up 1-800-CALL-FBI (1-800-225-5324), prompt #3, for anyone who has information, visual images, and/or details regarding the explosions along the Boston Marathon route and elsewhere. No piece of information or detail is too small.

All media inquiries should be directed to the FBI’s National Press Office at (202) 324-3691.
 

 


 

$1.5M Tractor-trailer theft ring and fencing operation busted in Montreal, Canada  Six people were arrested on Tuesday and four search warrants carried out to break up a stolen goods ring selling out of warehouses in Montreal. The thefts were of tractor trailers full of goods as diverse as energy drinks, frozen crab, milk cartons, electronics and furniture. The first theft took place in Oct. 2012 from a parking lot in St-Liboire. They would steal the merchandise, sell the goods to someone else and then the products were liquidated in warehouses on the island of Montreal,” said Sgt. Joyce Kemp with the Sûreté du Québec. Kemp said the value of the stolen goods, truck cabs and containers was $1.5 million. The thefts took place in several regions of Quebec and Ontario. (Source montrealgazette.com)

One suspect tells an Ocala Walmart associates she lost her child while another suspect pushes $1000 of merchandise out the door.  Three suspects have been apprehended in Ocala in connection to a failed distraction theft. While the 19 year old female was getting the attention of most of the associates, two men were stealing $1,100 of merchandise. Two days later the trio showed up at another Walmart and were confronted by Loss Prevention, followed by Police. Stolen merchandise was found in the suspect’s car. (Source clickorlando.com)
 

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Vendor Spotlight
 


Checkpoint Systems Launches New Digital Solution
in Fight Against Organized Retail Crime

Ability to Distinguish Between Different Crime Methods Will Be
Huge Leap Forward for Retailers in Preventing Shoplifting

THOROFARE, NJ – April 15, 2013 Checkpoint Systems (NYSE: CKP), a leading global supplier of shrink management, merchandise visibility and apparel labeling solutions for the retail industry, today announced that it is launching MetalPoint HyperGuard, a new digital, software-driven solution that detects the most common tools such as foil bags or magnets used by organized retail crime (ORC) groups to shoplift in stores.


With the latest Global Retail Theft Barometer showing an increase in losses associated with ORC, affecting 47.5 percent of retailers globally, the MetalPoint HyperGuard was developed based on specific retailer feedback and gives loss prevention managers an additional tool to help identify potential shoplifters as soon as they enter the store.

The MetalPoint HyperGuard has three detection capabilities: foil bag detection, magnet detection (available May 2013) and metal cart/trolley detection, all of which run concurrently to improve alarm reliability and deter organized criminals from using tactics to avoid detection.


A number of features help enhance the capabilities of the MetalPoint HyperGuard software solution. For example, advanced digital 3D-sensing technology detects metal in either foil-lined bags or magnets and determines if a potential shoplifter has entered the store and by which entrance/exit. Metal shopping carts are also identified as such and no longer detected as a threat, thereby reducing the number of false alarms. Now store associates will receive a signal that an individual carrying a common shoplifting device has entered their store, allowing them to take the necessary precautions to avoid potential thefts.

MetalPoint HyperGuard can be installed as a sleek, stand-alone pedestal alongside existing radio frequency electronic article surveillance EAS antennas, acting as a visual deterrent against ORC gangs or seamlessly integrated into Checkpoint’s EVOLVE family of antennas.

Farrokh Abadi, Checkpoint Systems’ president & chief operating officer Shrink Management Solutions, said, “The new MetalPoint HyperGuard technology enhances EAS detection, enabling retailers to identify potential shoplifters as they enter stores. The solution will help retailers improve the availability of high-risk merchandise on the shelves and ensure a better shopping experience for consumers.”

The MetalPoint HyperGuard is available immediately.


Contact:
Laura MacSweeney
George Cohen Communications
781 395 6420
laura@gccpr.com

 

 

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Job Opening


Company


Location


Origination
 

Dir, Security Risk Info & Analysis Target Minneapolis, MN Target
Head of Safety & Loss Confidential London Linkedin
Director FLD LP CVS Caremark California CVS Caremark
Senior Director, LP Corporate Hoffman Estates, IL Sears Holdings Corp
West LP Director Gap San Francisco, CA Gap Inc.
Director of Loss Prevention CVS Caremark Lumberton, NJ CVS Caremark
Sr Mgr of Global Security YUM! Brands Louisville, KY YUM! Brands
Director of LP - East Zone Express New York, NY Express
Director of LP - East Zone Express Miami, FL Express
Director of Safety Confidential Midwest Downing & Downing
Corp Safety Manager Confidential Mid-Atlantic Downing & Downing

National Account Mgr

Confidential

Northeast

Downing & Downing

Dir of Loss Prevention

Confidential

Philadelphia, PA

Downing & Downing

Dir of Loss Prevention

Confidential

Central Midwest

Downing & Downing

National Acct Sales Mgr

Confidential

Chicago, IL

Downing & Downing

 

 

Today's Daily Job Postings from the Net - Appearing Today Only
 

Job Opening

Company

Location

Origination

District Loss Prevention Mgr Loblaw Companies Regina, SK, Canada Loblaw Companies
Safety Manager Nestle Dublin, OH Nestle
Facility Safety Manager Nestle Burlington, WI Nestle
Asset Protection Mgr Meijer DC Pleasant, WI Meijer
Dept Mgr Store LP & Safety Lowe's Aiken, SC Lowe's
Dept Mgr Store LP & Safety Lowe's Chico, CA Lowe's
Regional LP Mgr CVS Caremark Bronx, NY CVS Caremark
LP Coordinator Dick's Sporting Goods Pittsburgh, PA Dick's Sporting Goods
Loss Prevention Mgr Loehmann's New Hyde Park, NY Loehmann's
Loss Prevention Mgr Loehmann's Palm Beach, FL Loehmann's
Response Manager CIBC Toronto, ON, Canada CIBC
Loss Prevention Mgr Sears Springfield, MA Sears Holdings Corp
Loss Prevention Mgr Kmart Delano, CA Sears Holdings Corp
Loss Prevention Mgr Kmart Temecula, CA Sears Holdings Corp
Loss Prevention Mgr Kmart Kingsburg, CA Sears Holdings Corp
Asset Protection Mgr Home Depot Hatillo, PR Home Depot
District Investigator Home Depot Bronx, NY Home Depot
Market AP Manager Walmart Prattville, AL Wal-Mart
Asset Protection Mgr Sam's Club Pearl, MS Wal-Mart
Asset Protection Mgr Sam's Club Las Vegas, NV Wal-Mart
AP Mgr in Training Walmart Indianola, IA Wal-Mart
AP Mgr in Training Walmart San Antonio, TX Wal-Mart
AP Mgr in Training Walmart Semmes, AL Wal-Mart
AP Mgr in Training Walmart Brick, NJ Wal-Mart
AP Mgr in Training Walmart Colorado Springs, CO Wal-Mart
Loss Prevention Mgr Macy's Lanesborough, MA Macy's
Assistant LP Supervisor Macy's Honolulu, HI Macy's
       

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On the Move: Home of the Industry's Original - Sponsored by Cival Demand Associates
 

Tracy Venne was named Sr. Business Partner, Corporate Security for Target.
Karin Gibbs was promoted to Sr. Manager of Loss Prevention-Western Region for Sterling Jewelers, Inc.
 

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Leadership Tip: Hire the Quiet Neurotic, Not the Impressive Extrovert  Put aside all the stereotypes of introverted workers, and make them part of your team! Studies in this article show that their anxiety of being worthy enough is what drives them to work harder on behalf of the team. They will not disappoint! (Quiet can be good)

6 Actions of Great Managers 
Are you a good leader or are you a GREAT leader?  We would like to think we all are great leaders, but there are distinct qualities that set the two apart.  If you follow these six steps, you can be a great leader! (Be all you can be)
 

What Riding an Elephant Taught Me About Leadership  What do elephants and employees have in common? There isn't a punch line, but there are similar ways of training the two: you can teach, build skills, and yell out all the orders, but it's up to your employees, as it is the elephant, to listen and follow directions. (It all starts with step 1)

5 Business Lessons From Blockbuster Movies  One movie-production company lets you in on their secrets of how they make profitable movies using their business plan.  Use these basic business guidelines so you too can make profitable ventures.  (Show me the money)

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Loyalty is one of the most precious values there is and a loyal team that's unified in its goals and objectives, even in defeat, is strong and supportive. Loyal teams can make the largest tasks seem effortless and they create a sense of ownership of family that inspires individual performance and comforts individual failure. Earned slowly and grown daily, loyalty is a commodity no leader can be without because it fuels success, unifies purpose, and gives birth to exceptional performance. Without loyalty, teams splinter and lose focus on the true objectives. It's rare to build a truly loyal team and it's incredibly difficult to keep them together long term with private agendas always pressuring the balance. And yes, even loyal teams require balancing because at the end of the day it's always about personal agendas. Professional sports teams are constantly looking for that balance and the right players to fit as a team and the same holds true in business. With the right team, anything is possible and conversely one team member can destroy the entire balance. So being a team player is important even when you decide not to be.

Just a thought,
Gus Downing

Gus Downing

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