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The Zellman Group
Stuart Levine and
 Stan Welch

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Ed Wolfe

Steve Sell

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Frank Camerino

Watch all published episodes here



Building a Team to Focus on Customer Service

When Rex Gillette joined Protection 1 nearly six years ago as its Vice President of Retail Sales, the company was better known as a small business and residential security provider with a very small dedicated National Accounts organization and no retail focus. Recruited by industry veteran Bob Dale, he was tasked with recruiting, hiring and building out a team of sales professionals to serve this specialized vertical market.

Gillette was no stranger to the retail market. He started his career in retail security in 1983 as a territory sales rep for Sensormatic Electronics in the Northeastern part of the country. Over the years, he served in many roles including area sales manager and director of sales. In 1996, he was asked to lead Sensormatic's efforts for the Asia/Pacific region where he served as General Manager with responsibility for the entire P&L. Upon returning to the United States six years later, he assumed the role of vice president of sales for what was to become ADT Security Services' retail division, after the acquisition of Sensormatic by Tyco. Prior to joining Protection 1, Gillette also served as Director of Retail Sales for Vector Security.

His 30 years of experience taught him that serving the customer first was the key to success for any organization which aligned well with Protection 1's core philosophy. Having joined the Protection 1 team, Gillette set out to build a dedicated, world-class retail sales organization. The attributes he looks for most in his team members are integrity, relationship building and problem solving skills, hard-working and motivated.

He credits Protection 1's customer service platform with his ability to attract the best in the industry both from an employee and customer perspective. When recruiting new team members, a great selling point for Gillette is the fact that his sales professionals can focus on meeting their customers' security needs, not chasing down service technicians.

In order to do that Protection 1 operates a National Account Operations Center (NAOC) for its large, enterprise national account customers including major retailers. The center is responsible for the design and implementation of large scale system roll-outs encompassing technology ranging from simple BA conversions to integrated electronic security systems. This is done through a program called 1 Touch Pod.

This program entails a dedicated team of four to five people who are assigned to an account, with one individual overseeing the activities. These teams sit and work together and are familiar with all aspects of the job and customer requirements. The group is responsible and accountable for all customer interactions with Protection 1, including account management, order entry, installation, service delivery, monitoring and billing. The team monitors the account every day to ensure the systems are working at peak performance and to identify trends that could potentially turn into problems down the road, making it possible for early intervention. This team liaisons with the NAOC Field Operations team to implement a customer's requested installation timetable, manage communications and collect installation sign-off documents.

Gillette and his team can also tap into the company's Network Operations Center (NOC) and Integrated Solutions group. This Center has a dedicated staff of Cisco Certified, Meraki Certified, and Sonicwall Certified team members. The NOC is primarily focused on providing real-time monitoring of IT-sensitive systems, including up/down status and network performance metrics. In addition to monitoring systems for performance and potential problems, the NOC also designs, installs and commissions LAN/WAN networks for companies that either do not have the internal resources to accomplish this task on their own or for those who want a dedicated security only network. The addition of the Cisco Cloud and Managed Services Express Partner Certification introduces a new level of capabilities and expertise to the NOC in this growing outsourced services market. Outsourcing of these activities is progressively gaining traction in today's competitive retail world.

When Gillette first joined Protection 1, the company's primary offerings were around burglar alarm and small fire systems. With the support of the NAOC and the NOC, his team can now offer advanced technologies that many of his customers are looking to include in their security portfolios. Retailers recognize the need for solutions that not only protect people and property but also help them deliver a more efficient and effective operation to give them an edge in today's competitive environment.

Gillette feels that the company's reputation for consistently maintaining a 97.3% customer satisfaction rating and A+ BBB ranking make attracting top notch employees and notable customers a reality. Simple things like phone calls answered by a Protection 1 operator and not an automated phone tree, typically within one ring are stand-out functions in today's fast-paced business climate. Offering same-day service is standard and not an upcharge at Protection 1. And unique offerings like TechTracker, a service that notifies the customer when a technician is scheduled for their location, just add to the customer first mentality at Protection 1.

The focus on customer service that Protection 1 provides has allowed Gillette to build his team over the past six years and greatly expand its retail customer portfolio to include some of the country's top brands. The devil is in the details and for Gillette, it's all about the details.



Patrick McEvoy was promoted to Director, Asset Protection Systems & Technology for Hudson's Bay Company.
Patrick was previously the Senior Manager Asset Protection Systems & Technology for Hudson's Bay Company, and had been working under their banner since 2007. He has held a variety of security and investigations positions for Saks Fifth Avenue such as Manager of Corporate Investigations, Associate Director of Investigations, and Senior Manager Security Standards, Systems and Technology. Patrick was also a Special Investigator for the Pennsylvania Sate Ethics Commission and a Loss Prevention Officer for JC Penney. He earned his Bachelors of Science degree in Criminal Justice from West Chester University of Pennsylvania and his MBA in Information Systems from Pace University - Lubin School of Business. Congratulations Patrick!


Live Updates from RILA AP Conference 2016
Follow our live coverage from the show floor of RILA's Retail Asset Protection Conference 2016 in Dallas on Twitter @DandDDaily, with tweets by Amber Bradley. #RILAap

Criminologist presents findings on 'Consumer Racial Profiling' research
- Racial Profiling Audit Conducted by One Retailer
Acclaimed criminologist Dr. Shaun L. Gabbidon presented to the IUP community Tuesday in the Hadley Union Building Ohio Room. The presentation, titled "Shopping While Black: Understanding and Combating Racial Profiling in Retail Settings," outlined many of the historical and contemporary issues with shoplifting and its links to racial stereotypes. Much of the presentation centered on the issue of CRP, or Consumer Racial Profiling: "The act of discriminating against customers, by retailers, based on their race or ethnicity," as Gabbidon described. Gabbidon informed the audience of the three different projects he conducted to help add to the scarce research on racial profiling in retail settings.

For one study, he was contacted by a major retail company, name withheld, who believed they may have a racial profiling problem in their stores. To conduct the study, Gabbidon reviewed the store's current policies, and their loss prevention and sales training through 20 years of data. The study included a demographics test, where he looked at the race, population and traffic flow common in the store. Gabbidon also did a violator analysis where he looked at apprehension data, data from the local police department and the ratio of race. He found there were a lot of departmental disparities.

Lastly, Gabbidon conducted an audit study in which he had people go in the store and act a certain way to see if they attracted profiling. The results showed that there was no difference in treatment by race, ethnicity or class.

"You have to be careful when making assumptions based on race and ethnicity," he said. "To be truly certain CRP is taking place in retail settings, one must go through the tests. And also question why stereotypes stick." thepenn.org

Anti-theft glass makes storefronts less vulnerable to break-ins
With all the talk about the very real need to protect the security of customer information and an enterprise's data, it can be easy to forget the reality of in-person threats to a retail establishment. Criminals gain access in any number of ways; some brazenly walk in during operating hours while others break in while the store is closed.

A gas station/convenience store owner in Daytona Beach, Fla., experienced a number of storefront break-ins that involved criminals smashing the glass of the front door. The store owner replaced the standard tempered glass some five times before switching to laminated safety glass, installed by franchised service repair company Glass Doctor. In the event of breakage, tempered glass shatters into thousands of pieces; laminated glass, which is created by adhering two pieces of tempered glass together by a vinyl layer, typically stays in place. The vinyl layer holds the glass together even when objects are attempting to pass through or strike the glass. nrf.com

Report Suggests UK Retailers Suffered Higher Levels Of Shrink
Over The Past Year
Early indications are that UK retailers could be seeing soaring losses, especially in the areas of credit card fraud and return fraud, according to a new report due to be released at the Retail Risk event in London this week. The UK Retail Fraud Survey 2016, sponsored by WIS International, now in its seventh year, is an extensive report into the systems, processes and strategies of the UK's top retailers. esmmagazine.com

G4S signs multimillion dollar deal to handle Walmart's cash
Troubled security company G4S has signed a $210M five-year deal with Walmart to provide cash services across a huge swathe of its American stores. The Sunday Telegraph can reveal that G4S has quietly begun the installation of its Cash 360 system, which reduces the need to handle cash and limits opportunities for theft through collection points at tills, in 900 Walmart stores, and has confirmed orders for 1,360 stores in total. In the future, the company could roll out the system to a further 2,750 stores, it has estimated. Cash360 works by requiring the cashier to deposit cash into an intelligent safe which detects and removes counterfeit notes, then counts and deposits banknotes into a cash bag. This cash bag is located inside a safe that is not accessible by the cashier, before later being picked up by G4S and transported in a secure vehicle. telegraph.co.uk

Closing time for Sport Chalet as parent company declares Chapter 11
Los Angeles-based Sport Chalet has initiated going out of business sales at its 47 stores and closed down its online operation. On Monday, Vestis Retail Group LLC, which operates Sport Chalet along with Eastern Mountain Sports and Bob's Stores, filed for Chapter 11 bankruptcy protection. The filing was not unexpected and follows in the wake of Sports Authority's Chapter 11 filing in March. In a statement, Vestis said it was focused on supporting the long-term success of EMS and Bob's while winding down Sport Chalet. It left the door open to future store closings in the two brands. chainstoreage.com

Sports Authority Suing Consignment Vendors Early And Often
Lawsuits abound in the Sports Authority Chapter 11 bankruptcy case. Almost 170 consignment vendors have been served with adversary complaints from Sport's Authority's counsel. These adversary complaints dispute the consignment vendors' rights and instead allege that the debtor owns the inventory. This move is very atypical this early in a bankruptcy case, as most adversary proceedings are not filed until about a year or so into the case. The crux of these lawsuits against the debtor's own vendors seeks the debtor's use of more than $85 million of consigned inventory. The deadline for the vendors to respond to the complaints is May 12, 2016. law360.com

Hays, KS: Crews, contractors on the scene of Big Creek Crossing Mall
Partial Roof Collapse
Fire crews responded to a partial roof collapse of the Hays Mall over the weekend. Hays Fire Chief Gary Brown says the roof collapse is believed to be caused by rain. When the roof came down, it took out the fire sprinkler system in the mall, compounding water issues inside. Big Creek Crossing manager Katie Dortzweiler said she would not make a statement on the roof collapse at the time, but wanted to thank the community for its concern and support. She said it is an isolated problem within the mall and only contractors are allowed on the property to gauge the amount of damage. ksn.com

Helzberg Diamonds posts Director of Loss Prevention position
- based in North Kansas City, MO
Helzberg Diamonds has opened a critical position within our Loss Prevention department. Due to promotion we are looking for our next Director of Loss Prevention. The Director reports the D.V.P of Loss Prevention, and is a business partner to our Divisional Vice Presidents of Store Operations, Regional Managers, Store Managers, and corporate teammates. The Director is responsible for providing direction, development and leadership to our field loss prevention team. Helzberg Diamonds, a retail and online jewelry store focused on customer service, was founded in 1915 and has more than 230 stores nationwide. brassring.com

Mattress Firm posts Director of Field Loss Prevention position
The Director of Field Loss Prevention will work with Regional Managers and District Managers to drive sales, establish disciplines and implement company-wide programs. The immediate mission of this candidate will be to: • Serve as a senior member of the Loss Prevention leadership team and works cross-functionally to ensure achievement of all goals and business targets. • Owns shrink and safety results for the Division inclusive of assigned DC's and Stores and supports Loss Prevention strategy. With more than 3,500 company-operated and franchised stores across 48 states, Mattress Firm Holding Corp. has the largest geographic footprint in the United States among multi-brand mattress retailers. peopleanswers.com

Barnes & Noble posts Regional Loss Prevention Director position
- based in Mid Atlantic
As a regional loss prevention director, you are responsible for collaborative development and implementation of company inventory shrink initiatives and the reduction of inventory shrink. You identify shrink issues and trends as they relate to both internal and external theft, develop solutions to support the stores and to safeguard the assets of the company. You support and influence regional and district management on decisions that positively impact the business, ensuring that programs operate consistently within our bookselling culture, world-class customer-service focus, digital strategy, and merchandising standards. Barnes & Noble, Inc., the nation's largest retail bookseller, operates 648 bookstores in 50 states, and one of the Web's premier e-commerce sites, BN.com. taleo.net

Tyco's Sensormatic Brand Celebrates 50 Years of Innovation

Gun industry surge adds tens of thousands of jobs

$15 an hour? These retail CEOs make $9,000 an hour

Fairway Said to Be Close to Deal to Put Grocer in Bankruptcy

Last week's #1 article --

Video shows Suspected Walmart Murder suspect entering the store, prior to theft and shooting

All the News - One Place - One Source - One Time
The D&D Daily respects your time
& doesn't filter retail's reality




Cyber Risk Sharing Should Start Early
Risks and concerns abound in speaking up after a cyberattack but companies need to start engaging with each other and sharing information with the government if the private sector is going to keep up with future attacks, the general manager of Intel Corp.'s security group said.

Christopher Young, who leads Intel's security assets including McAfee, said new government cyber-sharing programs as well as private data sharing is going to be critical to creating a system that can shield all companies from expanding cybersecurity threats. The key is to share the right information in a way that can make companies feel like they aren't exposing themselves to undue risk, Mr. Young said at a data security event hosted at the Hoover Institution Thursday. "Organizations are always going to be sensitive to the free rider problem," he said about companies that don't contribute to information-sharing programs. Tailoring shared data to just what is needed can ease many companies' concerns, he said. "Sharing large data sets doesn't actually work well at all." wsj.com

Study: Omnichannel, Amazon "effect" impact retail supply chain
Increased customer expectations for a seamless front-end experience, as well as the "Amazon effect," are having a significant influence on retailers' back-end systems and operations. According to a new study of 24 senior retail supply chain executives from Auburn University's Center for Supply Chain Innovation, the Retail Industry Leaders Association (RILA) and Checkpoint Systems, "The State of the Retail Supply Chain," 81% of respondents are either using, developing or investigating integrated demand planning. Reasons for this strong interest in integrated demand planning systems include a desire to better expose store and distribution center inventory to customers, as well as acquire richer analytics about demand for goods and services. chainstoreage.com

First drone collision with commercial flight
- British Airways plane struck over London, no one hurt
A collision between a British Airways passenger jet and a drone over London has left the plane undamaged but the aviation industry deeply shaken. British police and air accident authorities were investigating Sunday's incident, in which an Airbus A320 carrying 137 people struck an object believed to be a drone at a height of about 1,700 feet (518 meters) while it was approaching Heathrow Airport. The plane landed safely and was cleared to fly again after an inspection by engineers. But the incident has focused attention on the growing number of unregulated drones in the sky and the potential for disaster if they hit a plane - either accidentally or on purpose.

While actual collisions are rare, Britain's Civil Aviation Authority says there were 40 near misses between drones and aircraft in 2015, compared to nine in 2014. Before that, such incidents were too uncommon to merit annual statistics. In the United States, the FAA recorded almost 600 incidents of drones getting too close to aircraft between August 22, 2015 and Jan 31, 2016. abcnews.com

U.S. cyber soldiers hitting ISIS hard

Webinar: How to Measure & Communicate Return on Cybersecurity Investments



Snaptagg Announced as a RILA 2016

Snaptagg is proud to have been selected as a RILA 2016 INNOVATION AWARD finalist. Come find out why at the RILA AP Conference starting April 17th, 2016. We will be right by the exhibit entrance door (booth #300).

Last year our start-up company finished building Snaptagg after many years of R&D. We wanted to build a tag which was good for almost any application, ORC-proof, and that would be good for today and many years to come, so it took time. This year we started piloting and selling our product and we are proud that already some major global retailers are using Snaptagg.

We have added some more features this year, including merchandise visibility features. Now, you can use Snaptagg for data capture too! Snaptagg really is an all-in-one tag!

Snaptagg is the ground breaking technology that the retail LP industry has been waiting for. Last year we were one of the busiest booths of the show. No other product comes close to Snaptagg's features and benefits. It may look similar to other products, but it is by far the most versatile self-alarming tag on the planet which can be utilized for hard goods (boxes and demos) and soft goods (fashion).

The enormous versatility of Snaptagg is what makes it appealing for our customers so far. This is because the overall cost per use is lower to any other tag if you consider that one tag can do what it takes many tags to do right now. The ROI is simple to calculate. In fact, everything about Snaptagg is simple...that's our guiding Vision!

Snaptagg is a "wire-free" self-alarming tag (10+ alarms) which solves many of today's retail pain points relating to current solutions such as these.

Our patented product effectively protects items in blister packages & boxes without wires: featuring Snaptagg Cut-Out Protection, Snaptagg Booster Bag Detection, and Snaptagg Digital Locksmith coded keys.

Why Wrap? Just Snap!

Snaptagg embodies a "grow concept" so it is ready for use today on all merchandise, but also tomorrow when packages are sourced with an integrated Snaptagg base! Come see live proto-types of Snaptagg Ready products at our booth. Snaptagg will endeavor to marry the retail LP industry with the brand owners and the packaging industry to achieve impressive solutions never before seen! We have a new blister pack Snaptagg Ready design which we have perfected. Come to see. It will make you say WOW!

In fact, since we got a lot of "Wows" last year we decided we will take the names down of all those who say "Wow" and hand out prizes to the top 3 finalists on Tuesday at 5:30 pm to those who say "Wow" the most!

To book an appointment please write to sales@snaptagg.com or call us at 561-981-6278.

Participate in our "SNAP-TAGGING CONTEST" and get a chance to win an iPad.

Start "Snap-tagging" today!!!


Live interviews from the NRF Big Show January 2016

LP's Role in Retail Technology's Evolution

Karl Langhorst, Corp. Sr. Director, LP, and Kirk Ball, VP & Chief Technology Officer,
from Kroger

As technology continues to redefine retail, it's critical for Loss Prevention executives to partner with those driving the evolution and integrate the LP principles throughout the entire enterprise. Kirk Ball, VP and Chief Technology Officer, and Karl Langhorst, Corporate Sr. Director, Loss Prevention, from The Kroger Co. join us to discuss LP's role in the ever-shifting landscape of retail technology. From mobile wallets and EMV to biometrics and drones, where does LP fit in? Learn why it's all about education, collaboration and maximizing LP touchpoints.

Episode Sponsored By:

2016 Group LP Selfie Awards

Pizza Party/NRF Protect Free Trip Drawing

LP teams throughout North America continue to send in so many great "Group LP Selfies" to the Daily, sharing their team pride with the LP community, getting a commemorative plaque for their office, and earning a chance to win a free pizza party for their team. Greg DeTardo and Melissa Torreano of NuTech National join Gus Downing to pick three new winners. Also, see which lucky LP exec gets a free trip to the upcoming NRF Protect Conference!

Submit your team selfie and YOU could win at our next drawing in June!

GLPS Sponsored By:


Solution Providers, have a video or commercial you want to publish? Contact us.

The seven types of e-commerce fraud explained
'Alternative' payment methods are also attracting criminals. So what does this fraud look like, exactly? A study by Worldpay asked 274 merchants from various industries in six countries precisely this question. The most common types of fraud are explained below.

Identity theft - According to the study, the most common types of fraud causing concern among merchants are identity theft (71%), phishing (66%) and account theft (63%). Here, credit cards are the most popular target, as a fraudster does not need much to carry out a 'card not present' transaction.

Friendly fraud - In fourth place is what the merchants surveyed refer to as 'friendly fraud'. This sounds friendlier than it really is: using this method, customers order goods or services and pay for them - preferably using a "pull" payment method like a credit card or direct debit.

Clean fraud - Clean fraud's name is misleading, because there's nothing clean about it. The basic principle of clean fraud is that a stolen credit card is used to make a purchase, but the transaction is then manipulated in such a way that fraud detection functions are circumvented.

Affiliate fraud - There are two variations of affiliate fraud, both of which have the same aim: to glean more money from an affiliate program by manipulating traffic or signup statistics. This can be done either using a fully automated process or by getting real people to log into merchants' sites using fake accounts. This type of fraud is payment-method-neutral, but extremely widely distributed.

Triangulation fraud - During triangulation fraud, the fraud is carried out via three points. The first is a fake online storefront, which offers high-demand goods at extremely low prices.

Merchant fraud - Merchant fraud is another method which must be mentioned. It's very simple: goods are offered at cheap prices, but are never shipped. The payments are, of course, kept.

More international fraud - On average, the merchants who participated in the study do business in 14 countries. According to 58% of those surveyed, the major challenge in fraud prevention is a lack of system integration to provide a unified view of all their transactions across all markets.

Different devices - Fraud methods vary depending on the sales channel, and the fact that most merchants aim to achieve multi-channel sales does not make the situation any easier. According to 69% of merchants surveyed, sales via third-party websites like Amazon, Alibaba or eBay are particularly susceptible to fraud. information-age.com

E-commerce platform provider takes precautions after ransomware attack
E-commerce platform provider Magento Commerce hopes incidents of locked files and bitcoin ransoms are over now that it has taken action to halt a malicious software attack on merchants whose websites run on Magento's content management system. The attack encrypted data on the vendor's server with an extension called .kimcilware. Hackers inserted a file that locked access and referred the Magento customer to a demand for bitcoin digital currency to decrypt the file, according to a customer post on a Magento user forum last month. Online forums show the first known attack appeared Feb. 11. Magento declines to confirm the dates of the attacks but says the company is aware of four retailer websites affected, though Magento declines to identify them. Magento removed a computer code extension believed to be the source of the attack, the company says. internetretailer.com



Fountain Valley, CA: Man suspected of returning stolen goods to Costco,
injures Police Officer
A 43-year-old man who was trying to return stolen merchandise to a Costco in Fountain Valley over the weekend injured a police officer during his arrest, police said. Authorities responded at 12:20 p.m. Saturday to the Costco in the 17900 block of Newhope Street, where Chad Michael Mishler was trying to return the stolen goods, Fountain Valley police said. Police did not say how much merchandise Mishler was trying to return. Mishler was forcibly detained by an officer and a loss-prevention employee as he tried to leave the store. During the struggle, one of the officer's shoulders was injured, police said. ocregister.com

Ocala, FL: Man accused of stealing $4,000 in jewelry from JC Penney
On Thursday, police were called to JC Penney at the Paddock Mall, after receiving a call about a robbery. A convicted felon who police say smashed an enclosed glass case and stole thousands of dollars worth of jewelry was arrested by Ocala police after he was identified by witnesses. Lamont Eugene Roundtree was picked out by two men who told officers that they had seen the 37-year-old man smash the display cases and remove the necklaces. As Officer Mike Rossi was patting down Roundtree, he found 15 necklaces in one of the suspect's pockets. Some of the jewelry had small amounts of blood on them, according to officers. The store manager told police that the items belong to the business. ocala.com

Natick, MA: Police release video of $1,400 computer theft from Apple store
Security video caught an unidentified man stealing a laptop computer from a store earlier this month, and now police are asking for the public's help to identify him. On April 7, the unidentified man stole a $1,400 laptop computer, police said on their official Facebook page. wcvb.com

Natick, MA: Natick Police search for $2,300 sunglasses thief
Police are searching for a man they said stole more than $2,300 worth of sunglasses from a store earlier this month. According to the Natick Police Department's official Facebook page, on April 7, an unknown man went into a store and stole eight pairs of Versace sunglasses and one pair of Gucci glasses. The total value of the glasses is $2,325, police said. metrowestdailynews.com

Johnson City, TN: Woman charged with felony shoplifting at Belk
An Elizabethton woman was arrested Friday after police said she attempted to take $750 worth of merchandise from Belk in The Mall at Johnson City without paying. Tara T. Collins, 28, Sunrise Drive, was charged with one count of felony shoplifting after being apprehended by loss prevention personnel. A press release said personnel observed Collins take merchandise into the women's restroom on multiple occasions and remove the price tags. She reportedly had the items concealed in her handbag. johnsoncitypress.com

West Windsor, NJ: Police search for 2 suspects in Walmart Price Changing
Printer Scam
Police are searching for two males who tried to steal Epson printers from Walmart. Police say one of the suspects cut the security tag off of a printer and then paid for the item using a lesser priced bar code. Around that same time, a different male tried to steal one of the printers while pretending to use the self-checkout. The suspects were later confronted by store personnel, but they fled before police arrived. Both printers were recovered. trentonian.com

Watch Nedap Retail's recent LPNN interview:
Nedap's intelligent article surveillance solutions bridge the gap between high-performance loss prevention and a pleasant customer experience with smart features such as metal detectors, dashboarding, customer counting and much more. Hear from Wouter Ubbels, Director of Channel Sales Americas, and Pat O'Leary, VP and General Manager for Nedap North America.


Do you have an ORC case to share? Publishing it educates the LP & retail community,
which might fuel even more jobs and funding.
Share your ORC news and help the industry grow!


Williamsburg, VA: Suspect arrested after man shot, killed inside grocery store
A suspect has been arrested in connection with the shooting death of a man inside a James City County grocery store. Multiple media outlets report police say 55-year-old Brian Alexander Hicks of Woodbridge was arrested Sunday and charged with second-degree murder in the death of 34-year-old Gabriel Ryan Maness. James City County Police Deputy Chief Steve Rubino says Maness died inside the Farm Fresh on Sunday morning after being shot multiple times. Police say the suspect remained in the store after the shooting and was taken into custody. pilotonline.com

Detroit, MI: One dead in shooting at northwest Detroit party store
Detectives from the Detroit Police Department are investigating a deadly shooting that happened early this morning on McNichols near Telegraph. The shooting happened around 12:30a.m. outside a party store in the 24300 block of McNichols. Two people were shot inside a Dodge Durango parked at the party store killing one of the men. At this time, no identities have been released. Police are reviewing surveillance video of the shooting. clickondetroit.com

Fort Worth, TX: Convenience store Robbery Suspect shot Police

Robberies & Thefts

Bakersfield, CA: Gun Store Burglary turns into a 5 hour standoff with Sheriff's Deputies
According to KCSO, they responded to a burglary alarm at Second Amendment at around 3:30 this morning. The first suspect, 18-year-old Felipe Rodriguez, was detained by a K-9 unit after attempting to flee. An unnamed minor fell through the ceiling, resulting in his arrest. The third suspect, 19-year-old Jonathan Eddington, came out after KCSO SWAT officer's deployed tear gas inside the building. The standoff lasted nearly five hours. turnto23.com

Des Moines, IA: Police investigating Hy-Vee Grocery store Armed Robbery
The robbery took place about 2:30 p.m. at the Hy-Vee in the 1100 block of East Army Post Road. Police said the robber, who wore concealing clothing and a black ski mask, stuck a gun into the clerk's side and then took off in a black Chevrolet Avalanche with an unknown amount of cash. It is not clear whether the incident is linked to other recent Hy-Vee robberies. kcci.com

Indianapolis, IN: IMPD arrests 2 after Kroger pharmacy robbery
Two suspects accused of robbing a Kroger pharmacy on Saturday have been arrested by IMPD detectives. Officers were called to a robbery in progress at a Kroger store in the 5800 block of East 71st Street around 3:15 p.m. Witnesses were able to provide police with a detailed suspect description. Police saw the suspects attempting to leave in a car. The suspects fled on foot but were caught and arrested without incident. Investigators said the suspects entered the store and walked up to the pharmacy counter, handing the pharmacist a note announcing an "armed robbery." Their note demanded an undisclosed amount of controlled narcotics. The pharmacist complied, and the suspects left the scene. wishtv.com

St Louis, MO: Dunbar Armored Truck robbery, FBI believes it was an Inside job
Two people are facing charges for allegedly robbing a Dunbar armored car. Charles Johnson and Shayne Jones are charged with conspiracy to interfere with commerce by threats of violence. Authorities allege the two were responsible for a robbery of a Dunbar Armored Company Truck at gunpoint on April 4. Jones was an employee of Dunbar and federal authorities believe he drove the armored car to the intersection where the robbery happened knowing armed suspects would be at that location waiting. The targeted truck was carrying money it had just picked up from St. Louis Parking Division. Authorities say Jones was initially interviewed as a victim but later admitted to being involved in the robbery, saying he was threatened by others. kmov.com

Fort Lauderdale, FL: Two more men admit roles in $250,000 jewelry store heist at Galleria mall
Two more men, including the getaway driver, have pleaded guilty to their roles in a dramatic jewelry store heist last May that shocked workers and shoppers in The Galleria mall in Fort Lauderdale. Wayne Burcks, 39, of Lauderhill, and Marlon Eason, 36, of Miami Gardens, are facing lengthy prison terms after they each pleaded guilty on Thursday to a robbery charge in federal court in Fort Lauderdale. The Mayors jewelry store and the mall were open for business during the Sunday afternoon robbery when four masked and gloved men burst in to the store. They used large hammers to shatter glass display cases and grabbed 48 high-end watches, mostly Rolex and Tag Heuer brands, worth more than $250,000, authorities said. sun-sentinel.com

Memphis, TN: Arrest made in Elvis Presley store November robbery

Burlington, IA: Man arrested in string of Armed Robberies

Greensboro, NC: Man arrested in connection to Walmart MoneyCenter Armed Robbery and 6 others

Toronto, OH: Pharmacists Tech busted for theft of Oxycodone

Beaumont, TX: Wide-ranging burglary spree hits Beaumont hard

UK - Scotland: Drug possession and shoplifting offences in Aberdeen increase

Winchester, England: Three in court charged after 200k pounds armed robbery at jewelers

Chambersburg, PA: Woman charged in $10,000 bad-check scheme

Counterfeit Goods

The 'fakes' industry is worth $461 billion
The shady business of "fakes" and counterfeit goods has ballooned into a global industry worth as much as $461 billion, according to a new report from the Organisation for Economic Co-operation and Development. Counterfeit trade amounted to as much as 2.5% of world trade in 2013, up from an estimated 1.9% in 2008. That's equivalent to the size of Austria's economy. Global data on customs seizures shows Rolex, Nike (NKE), Ray Ban and Louis Vuitton were the brands with the most knockoffs. Footwear is the product counterfeited the most, followed by clothing, leather goods and gadgets, according to the report, which was created in partnership with the European Union's Intellectual Property Office. The OECD singles out China as the top place where counterfeit goods are made and sold and noted that imports of "fakes" into the European Union accounted for 5% of total imports. cnn.com

US IPR seizures rocket to 10 year high as infringers evolve their tactics

A-Z Pawn- Manassas Park, VA - Robbery
Anderson Market - San Diego, CA - Armed Robbery
Brookshire Bros - San Jacinto Co, TX - Robbery
Cubby's - Sioux Falls, SD - Armed Robbery
CVS - Columbus, GA - Armed Robbery
Dominos - Greensboro, NC - Armed Robbery
Farm Fresh - Williamsburg, VA - Shooting / 1 killed
Hopkins Gun and Tackle - Mechanicsville, VA - Robbery/ 2nd x in 2 wks.
Hy-Vee - Des Moines, IA - Armed Robbery
Kroger - Indianapolis, IN - Armed Robbery
Lone Star Dollar Saver - Wichita Falls, TX - Robbery
Quik Trip - Spartanburg, SC - Robbery
Quick Way - Fort Worth, TX - Armed Robbery
Rite Aid - Cumberland, MD - Robbery
Second amendment sports - Bakersfield, CA - Burglary
U.S. Cellular - Eldridge, IA - Armed Robbery
Walgreens - Delray Beach, FL - Armed Robbery
West Coast Armory - Bellevue, WA - Burglary
7-Eleven - Suffolk Co, NY - Armed Robbery
7-Eleven - Orange County, FL - Shooting
7-Eleven - El Paso, TX - Armed Robbery



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Patrick McEvoy was promoted to Director, Asset Protection Systems & Technology for Hudson's Bay Company.

Jasen Crisp, CFI was named Regional Loss Prevention Manager for Sally Beauty.

Matt Palmer was named Zone Loss Prevention Manager for The Fresh Market.

Xavier Soule was named Asset Protection Specialist Team Leader for Target.

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5 Career Lessons You Learn as You Move Up the Ladder  As you grow in your professional life, and inevitably move up in your role, you will not only acquire new skills, more experience and develop your talent, you will also grow in knowledge. Here are some lessons you learn as you make your way up the ladder. It's all about the team

Want that Promotion? Be a True Team Player  We are always working towards a goal: complete a task before the deadline, earn a raise, acquire that promotion. The last two are probably the primary motivator, so here is how you can stand out from everyone else and earn that spot. Make your work stand out more than your quirks

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9 Things Mentally Tough People Always Do  Your talent is important to get you far, but success is also based on your persistence, focus, and being mentally tough to face criticism and obstacles. Being mentally strong is something that you can learn and practice, so use these tips to dig deep and be tough. Fewer choices

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Interesting how the social dynamics of a small industry mirror, somewhat, the same social dynamics of a family, with the holidays and conferences almost being one in the same, where we're excited to visit with old friends and colleagues, yet cautious about the battle lines business and careers at times necessitate or cause. At the end of the day, it's all about doing what's right for the industry, adding value, helping people, and continuing to help evolve the industry. And while each executive has their individual agendas, it's important to remember that we are all part of one industry and we all share one goal - to guide, nurture, and evolve it.

Just a Thought,
Gus Downing

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