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 April 24, 2014

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News Brief - Sponsored by WG Security Products
 
Michaels: Why So Long to Report Breach?
Industry analysts are debating whether the arts and crafts store chain Michaels took too long to determine that its point-of-sale network had been breached by malware. Although it announced in January that it had detected suspicious activity on its network, the company did not reveal until April 17 that an investigation confirmed a breach potentially compromised account information for 3 million payment cards (see Michaels Confirms Data Breach). Some security experts argue that what Michaels portrayed as a "highly sophisticated malware" strain may have eluded detection. But others says Michaels should have been able to detect the breach much sooner. Analysts also are raising questions about whether the Michaels incident is linked to recent breaches suffered by other retailers, including Target Corp. and Neiman Marcus. And one card issuer says banks and credit unions should not be too quick to reissue cards to individuals affected by all of these breaches until they have all of the incident details. When asked about why the breach took so long to confirm and whether the malware used was linked to other attacks, Michaels declined to comment. But in the company's April 17 statement, Michaels CEO Chuck Rubin said the company needed time to collect forensic evidence. "It certainly sounds like Michaels' inability to identify this latest breach for such a long time could be attributable to one of the malware strains that have plagued other retailers. Malware strains are being proliferated so quickly that it's impossible to stay ahead of the curve." (Source govinfosecurity.com)

UK Retail Fraud Survey sponsored by Kount reports shrink levels increased over 22.2% in 2014, rising from 0.9% last year to 1.1%  The biggest area of store loss remains shoplifting at 39 per cent, which has increased from last year’s figure by 9 per cent. Theft or fraud by employees closely follows this with 33 per cent, which has also seen an increase by 6 per cent since last year. Interestingly, American retailers generally put losses owing to staff ahead of losses owing to external shrink, as identified last year in the US Retail Fraud Survey 2013. The US Retail Fraud survey is out in a few weeks and will be interesting to compare and contrast their results. The shrinkage rates vary by retail sector from department stores at 2.4 per cent of sales to home shopping retailers at 0.6 per cent of sales. The biggest area of store loss in the UK remains shoplifting, followed by theft or fraud from employees. The biggest area of online loss remains, overwhelmingly, from the fraudulent use of credit cards (43 per cent), followed again by third party fraud payment (15 per cent). Reflecting on recent online fraud events, 33 per cent of retailers identify fraud detection capabilities as their biggest concern. Return fraud is up 125 per cent, costing retailers an average of 0.9 per cent of sales this year compared with an average of 0.4 per cent last year. (Source securitynewsdesk.com)

Card skimming attack uses malware that has ‘never been seen before' at Michael's  Nearly three million payment cards used in Texas based arts and crafts retailer Michaels Inc. and its subsidiary Aaron Brothers may have been affected in a card skimming attack using a sophisticated malware that has never been seen before. (Source retailfraud.com)

Security vendor blames Amazon for customer malware
A security vendor claims Amazon Web Services provided a cloud-computing customer with an unpatched version of Windows that resulted in a malware infection. Bkav, a network security company based in Vietnam, started investigating the incident after the Amazon customer complained that Bkav software had failed to catch the data-stealing malware. (Source csoonline.com)

New Security Report: The Target Hack Was Just the Beginning  Verizon said about two-thirds of the 1,126 Web app attacks it studied were motivated by “ideology/fun” and use compromised servers for two ends: “defacements to send a message or hijacking the server to attack ...other victims.” Most of the remaining third of Web app attacks are by hackers on the hunt for money. These assailants, largely based in Eastern Europe, use relatively simple methods when they break into banks, including tricking users to give up passwords or “the old stand-by of brute force password guessing,” according to the report. When they attack retailers, they tend to exploit security flaws in their websites. The red line shows that hackers have gotten faster at breaking in doing their deeds, while the blue line shows defenders aren’t keeping up. “This doesn’t scale well, people,” Verizon warned. As Bloomberg Businessweek’s recent cover story on the Target hack showed, discovering a breach is just part of the battle. What companies do with that intel is no less a question. (Source businessweek.com)

NRF: Retailers Spend Billions Annually on Data Security
The National Retail Federation told a congressional panel that the retail industry is committed to safeguarding and protecting consumer data and information from highly motivated and sophisticated cybercriminals and hackers. "Retailers make significant investments every year in order to protect [consumer] data," NRF vice president for retail technologies Tom Litchford testified. "Collectively, retailers spend billions of dollars annually to safeguard data and fight fraud, as well as hundreds of millions annually on [credit card security] compliance." Litchford testified before a field hearing of the House Homeland Security Subcommittee on Cybersecurity, Infrastructure Protection, and Security Technologies, where he outlined specific steps that the nation's retailers are pursuing and implementing to identify, prevent and combat cyberattacks. He described NRF's steadfast support for immediately transitioning away from fraud-prone credit cards that utilize 1960s technology (magnetic-stripe and signature) to more advanced and secure cards that incorporate a Personal Identification Number or PIN, or Chip and PIN cards that include a computer microchip. (Source edgl.com)

Retailers Suffering Growing Pains When It Comes To Intelligence Sharing
For most organizations, intelligence-sharing remains mainly ad-hoc and informal -- and thus fraught with frustration and pitfalls, new report from Ponemon finds. Target's epic data breach was the final push the retail industry needed to finally formalize threat and attack intelligence-sharing within its community. Retail until recently was one of the last high-profile holdouts to create its own official intelligence-sharing mechanism and the end product is likely to mirror the model of existing Information Sharing and Analysis Centers (ISACs) in other industries. "We're not all in with an ISAC yet. We are sharing protocols and procedures we expect could be transformed into an ISAC," says David French, senior vice president for government relations at the NRF. (Source darkreading.com)

Thousands of postal workers around the country expected to protest opening of postal counters in Staples stores staffed with retail employees  Thursday's protests are planned at 50 locations in 27 states, including rallies in New York, Los Angeles and Washington DC. The union says that could lead to layoffs and post office closings. The union says postal workers "have taken an oath to protect the sanctity of the mail," unlike retail workers. (Source bostonglobe.com)

Report: Easter traffic, sales down in 2014
The eight-day run up to Easter 2014 fell shy of the previous year’s comparable period by 9.3% in traffic and 8.9% in sales. (Source chainstoreage.com)


GameStop tells analysts it’s planning to open 300 to 400 new technology stores  GameStop CEO Paul Raines told analysts on Tuesday that each one of its three new technology store brands have the potential to become $1 billion businesses. While GameStop is closing about 120 to 130 U.S. stores this year, it expects to open or buy 300 to 400 stores from its newly acquired brands. GameStop displayed photos of storefronts of three new brands that it plans to grow at an analyst meeting on April 22, 2014. (Source dallasnews.com)

Township Ordinance in NJ Fines Retailers for 'Excessive' Shoplifting Calls to Police Each Month  The Deptford Township Council in New Jersey has adopted a new ordinance that will fine local businesses for exceeding a limited number of shoplifting calls to police each month. The ordinance will fine businesses $250 for each shoplifting call exceeding 15 a month. Businesses will also be limited to two calls per month that do not lead to prosecution, or risk incurring another $250 fine. Deptford police say only about 400 of 2,000 annual shoplifting calls ever result in prosecution. According to Medany, the majority of those calls come from big box stores in the township. (Source nj.com)

Saks Fifth Avenue Eyeing full-line Downtown NYC Store Location

Nine out of ten employees don't use password security on mobile devices

Under Armour Inc. says its first-quarter profit soared 73%

Retail Jobs to Increase by More Than 1 Million to 16 Million Total in 2022

Report: 58% of Gov't Data Breaches Caused By Insider Leaks

Brazilian president signs internet 'Bill of Rights' into law

David Hasselhoff to Co-Keynote Internet Security Conference in Berlin


Quarterly Same Store Sales Results

Tractor Supply Co. Q1 up 2.2% with revenue up 9%
Safeway Q1 up 1.8% excluding fuel with sales up 1%
Dunkin Brands Q1 up 1.2% with revenue up 6.2%
Destination Maternity Q2 down 5.1% with revenue down 6.5%
Cabela's Q1 down 21.7% with revenue down 9.6%


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Month # of reports
Jan 401
Feb 332
March 329
April  
   
Total 1062





















 


2014

MO. Total
Cases
Total
$
Jan 91 $28,694,545
Feb 78 $62,949,449
Mar 76 $24,748,992
     
Total 245 $116,392,986
 







 



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MO. 2013 2014 %ñò
       
Jan 385 374 2.8%ò
Feb 310 313 .95%ñ
Mar 294 301 2.3%ñ
       
Total 989 998 .9%ñ
 


 



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The AP Office

(A Must Watch!)

Bill Olsen
LP Professional
Olsen Fraud Detection & Deterrence


This is a spoof on the TV show The Office, with the idea that it's an Asset Protection Office. Obviously meant to be funny but sends 3 important messages for the AP - LP world:

1. Don't judge a book by it's cover.
2. Follow the Money
3. Stay Focused - Don't get Distracted (We showed this video to over 100 Asset Protection Professionals and very few saw who took the wallet.)

LP Executives – 2014 LP Video Challenge

Have a video the industry could learn from?
Your training video, your investigative video, a case video – any video you think your colleagues would enjoy or learn from. Or maybe one that's just downright funny or interesting. Send it to us and be entered into the new 2014 LP Video Challenge.

Don't miss out on this great opportunity to win!
1st place - $2,000
2nd place - $1,500
3rd place - $1,000
 

Solution Providers, have a video or commercial you want to publish? Contact us.


 

Criminals successfully break into more retail web sites in 2013
The number of data breaches involving retail store point-of-sale systems was down in 2013, but the number of data breaches involving web attacks—10% of the retail industry’s data breaches last year—is on the rise. Criminals accessing retail data through store payment networks accounted for just 14% of security incidents with confirmed data losses in 2013, compared with 31% of the total number of data breaches reported during 2011, 2012 and 2013, the report says. But the bad news—and the more relevant news for e-retailers—is that successful attacks through web sites are on the rise. Such attacks accounted for 35% of security breaches with data loss in 2013, compared with 21% for all of 2011-2013. These attacks, which involve exploiting a weakness in web site code or using stolen credentials to impersonate a user, accounted for 10% of retail industry security incidents in 2013, Verizon says. Overall, web attacks accounted for 35% of data breaches, point-of-sales incidents for 14%, cyber-espionage for 22%, card skimmers for 9%, malicious use of resources for 8%, other malware incidents for 4% and other types of attacks accounted for the remaining 8%. (Source internetretailer.com)

Report: Some Retail Firms Still Don't Recognize Cyber Security Risks
Nearly 60 percent of retail companies describe their cyber security exposure as "significant," "serious," or "critical," but another 9 percent are not reporting any cyber security exposure at all, according to a report published Wednesday. According to this report, almost a tenth of retailers have not reported any cyber risk in financial documents filed with the SEC, which has required such reporting since Oct. 2011. The report describes the non-disclosure as "surprising," given the high-profile breaches recently discovered at retail chains such as Target, Michaels, and Neiman-Marcus. Among those that did report cyber exposure, the top three risks cited were privacy/loss of confidential data (74%), reputation risk (66%), and cyber liability (61%). (Source darkreading.com)

Another mobile milestone: Smartphones trump television
TV, an American institution, has met its match—the smartphone. TV viewers watch 2 hours and 27 minutes of television every day while smartphone owners now use their devices for 2 hours and 31 minutes every day, Millward Brown Digital finds. Tablet owners rack up only 43 minutes a day. (Source internetretailer.com)

Criminals Increasingly Attack Cloud Providers
The number of cyberattacks directed at cloud infrastructure is still below that experienced by on-premises data centres but will probably reach parity at some point, an analysis by security-as-a-service provider Alert Logic has suggested. (Source cio.com)

Repeated denial-of-service web site attacks are on the rise

Credit Breaches Fueling EMV Fire

Traditional retailers seen lacking in web functionality
 

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

 

 


 

Man shot dead outside South DeKalb, GA Mall
A man has been charged with murder after a shooting outside South DeKalb Mall on Wednesday evening. According to authorities, the shooting happened right outside Fletchers Restaurant on Chandler Road. The suspect, in the shooting, 26-year-old Quintavious Judon was sitting inside Fletchers Restaurant when he noticed a suspect entering his car in the parking lot. Judon went out and confronted the man and during the confrontation shot him, also. The suspect attempted to flee in a vehicle but wrecked in the parking lot. The shot man was rushed to Grady Memorial Hospital where he later died. Authorities are trying to determine whether the shooting was an act of self-defense. Judon has been arrested and charged with murder. (Source myfoxatlanta.com)

Cartier Heist Ringleader Nabbed in Brooklyn, Feds Say  The ringleader of a violent robbery gang was arrested in Brooklyn by the FBI for his role in the $700,000 smash-and-grab Cartier heist earlier this year and several others, authorities said. Sean “Luca BraSi” Robinson, 32, was grabbed early Wednesday morning at his home on Ten Eyck Avenue in Williamsburg by a team of federal agents, official said. Four other men have already been nabbed in the midday robbery of the 653 Fifth Ave. Cartier store on Jan. 30 in which five masked thieves smashed display cases with hammers at 12:30 p.m. and made off with 16 watches worth $709,000, according to the FBI and the NYPD. According to a federal indictment unsealed in Manhattan Federal Court, Robinson is considered a leader of a "violent interstate robbery crew from Brooklyn." Before they crashed into the Fifth Ave. Cartier store, the gang is alleged to have committed five other jewelry store heists dating back two years, including a robbery in Brooklyn where an employee was shot, and others in Atlantic City, N.J.; Richmond Va.; New Canaan, Conn, and Cranford, N.J. (Source dnainfo.com)

UK: Shoppers gave chase after 'armed robbery' at Paignton jewelery store  At around 4.45pm on Tuesday, April 22, three people entered the House of Diamonds, Torquay Road, dressed in hooded tops and overalls. They were allegedly armed with a baseball bat and a knife. Witnesses managed to detain one of the offenders whilst another two made off and got into a waiting car. The white Peugeot was recovered a short distance away with the two other suspects making off on foot. During the robbery the shop owner sustained a minor injury to his arm. (Source westernmorningnews.co.uk)

Dior warehouse and Celine store in Paris victims of burglary/robbery  Two luxury shops near the Champs-Elysées in Paris, a backroom for reserve Dior products and a Celine store, separated by a few hundred meters, were visited by burglars, Has said Thursday police sources. Wednesday, two thieves broke into a local after-sales service of the Dior boutique not far from the Champs-Elysées, located Jean-Goujon street, a few blocks from the luxurious Avenue Montaigne based him. The two masked men broke the door of this room and took away bags and shoes. The damage was not yet known at the beginning of the afternoon. During their escape, the two burglars crossed a security guard "and threatened with a gun", before escaping in a car, one of the sources detailed. A few hours later, on Thursday morning, a short distance from Dior store, one of the shops of the brand Céline based street Francis, she has been the victim of a robbery. (Source liberation.fr)

Former Walgreens pharmacist pleads not guilty to stealing 700 pills
A former Walgreens pharmacist has pleaded not guilty to a charge that he diverted more than 700 prescription painkiller pills for his own use. 32-year-old Brandon Cigana was accused of making "inventory adjustments" on the computer last year. He also was the only pharmacist on duty during a day in February when some pills went missing. (Source poststar.com)


Car crashes into T-Mobile store in an attempted burglary in Davie, FL; Security gate wins

Louisville Walmart employee charged in felony theft from register

Bakersfield, CA Police seeking 3 suspects wanted for theft, pushing Target employee 

Alleged JC Penney robber injures boy while fleeing from Loss Prevention

Kay Jewelers in the Southcenter Mall, Tukwila, WA hit with a $7699.00 Grab and run

Man flees with 2 diamond rings valued at $6938.99 from Zales in Austin, TX




AT& T – Upland, Ca – Robbery – Surv. Photos released
Chevron – Austin, TX – Armed Robbery – 2 suspects arrested
CVS – Framingham, MA – Pharmacy Robbery, no weapon
CVS – St Petersburg, FL – Armed Robbery
CVS – Charleston, SC – Armed Robbery – suspect arrested
Family Dollar – Miami Gardens, FL – Armed Robbery
Jenny Wren Café – Springfield, VT – Armed Robbery
Lassus Handy Dandy - Warsaw, IN - Armed Robbery
Mac’s – Lethbridge, Alberta, CN – Armed Robbery - suspect sentenced to 3 yrs.
Philomath Market – Philomath, OR – Armed Robbery
S&T Thrift – Limestone Co., AL – Burglary – 3 teens charged
Water Store - McAllen, TX – Burglary
Union Pharmacy – Elizabethton, TN – Burglary – Suspect arrested
7-Eleven – El Paso, TX – Armed Robbery – suspect arrested

 

 


 

Sarasota deputies charge 3 with credit card fraud scheme at Target stores  The Sarasota County Sheriff's Office has arrested three people for using lost or stolen credit cards to buy Visa gift cards at area Target stores. Tactical Unit deputies, working with Target Asset Protection personnel, identified the suspects in an investigation into similar crimes earlier this month. On Wednesday the trio returned to Target on Cattlemen Road and were later located at the Fruitville Road store. The group used credit cards that were lost or stolen by victims who reported shopping at Prime Outlets Ellenton earlier in the day. The suspects attempted to buy thousands of dollars' worth of gift cards but after several transactions were declined bought gift cards totaling $997.33. The group is facing a total of eight felony charges for Criminal Use of Personal Identification or attempting to do so in connection with two victims' cards, but additional victims and transactions have been identified. More charges are pending as the investigation continues. (Source bradenton.com)

Theft at Weis Markets in Gettysburg could be part of bigger theft ring
Police are investigating an April 19 theft at Weis Markets in Gettysburg that could be connected to a possible theft ring across southern part of Pennsylvania, according to a news release sent April 23 by Cumberland Township police. Surveillance cameras showed that two men entered the Weis at 735 Old Harrisburg Road around 1:40 p.m., placed $1,600 worth of health and beauty products into a white bag and walked out the front door, the release stated. Police believe the suspects are involved in similar crimes that took place in Chambersburg, York, Hanover and Shippensburg, according to the release. (Source eveningsun.com)

Marshall’s busts 5 suspects in the Pittsburgh area; responsible multiple theft in the last 3 months  Cranberry Police last week arrested five people from Beaver County charged with stealing more than $1,300 from a Marshall’s store. The suspects, all from either Beaver Falls or New Brighton, hit the Marshall’s store in Cranberry Township six times between Feb. 9 and April 4. According to police documents, the five suspects would take turns stealing merchandise from the store. Then other members of the alleged theft ring would return the stolen goods in exchange for gift cards. (Source thecranberryeagle.com)

Issaquah, WA Police catch T-Mobile burglars in the act
Three men were arrested yesterday morning after they broke into a T-Mobile store in Issaquah. Police Officers saw the three men break into the closed store at 3:22 a.m. and were waiting for them when they walked out. One of the men fled and was arrested at Lake Sammamish State Park. Officers were patrolling near the store following a string of break-ins at phone stores, police said. (Source seattletimes.com)

Three male suspects steal $31,000 in iPads from Collinsville, IL., Walmart store

Police in Goshen, IN are working a theft ring involving several suspects stealing from Walmart & Sam's from Indy to NW Indiana
 

Do you have an ORC case to share? Publishing it educates the LP & retail community
which might fuel even more jobs and funding.
Share your ORC news and help the industry grow


 

Vendor Spotlight
 


CAP Index Analytics Uncovers Objective, Actionable Security Intelligence
 

The real secret to having good data is knowing exactly how to leverage it to maximum advantage. For over 25 years, CAP Index has dominated the discipline it helped found – crime risk forecasting – in large measure because of the creative application of its proprietary data. One example is CAP Index’s use of analytics to combine its industry-standard CRIMECAST Scores with company data to create customized risk assessments that lead to insightful and actionable recommendations for security resource optimization.

CAP Index also works with leading trade associations to help them investigate key asset protection questions and to communicate the findings to their members through research publications and presentations at annual meetings. In this collaboration with major industry associations like the American Bankers Association, the Food Marketing Institute, the Loss Prevention Research Council, the Restaurant Loss Prevention & Security Association, and the United Kingdom’s Fashion Forum, actual industry crime and loss information is often benchmarked against authoritative CAP Index CRIMECAST Scores.

For both industry groups and for individual clients, Basia Pietrawska, CAP Index’s Vice President of Crime Intelligence Analysis explains, “we always strive to do one thing: empower them to make decisions based on objective data and statistics rather than subjective ideas about security and loss prevention.”

The results can be impressive. CAP Index created customized risk assessment scores for a large apparel retailer and delivered more than a 30% shrink reduction through an enhanced loss prevention strategy. A sporting goods retailer used its customized risk assessment to optimize its armored car allocation, which resulted in reduced losses and enhanced employee safety.

“The applications are almost limitless, whether we are aggregating data for a national association so its members can understand how they compare to industry averages or we are helping one company examine its crime trends or another company determine its most effective security measures, we are always helping security professionals make data-driven decisions,” explains Pietrawska.

If you want help understanding what to do with your data, contact CAP Index. By performing a complimentary exploratory study, CAP Index can combine their proprietary data with your company’s information to determine what data-driven decision-making options may be possible for you.

 

Basia Pietrawska
Vice President,
Crime Intelligence Analysis
267-506-6237
bp@capindex.com

 
 

capindex.com

 


Job Opening


Company


Location


Origination
 

Director of LP Dollar General United States Dollar General
VP of Operations Checkview Chanhassen, MN Checkview
VP of Loss Prevention Dunkin Donuts Canton, MA Dunkin Donuts
District LP Manager Sears Los Angeles, CA Sears Holdings Corp
Business Development Mgr Intelligent Loss Prevention Rockford, IL Intelligent Loss Prevention
Regional LP Manager Victoria's Secret Stores Boston, MA L Brands
Regional LP Manager Victoria's Secret Stores New York, NY L Brands
District Loss Prevention Mgr Sears San Francisco, CA Sears Holdings Corp
District Loss Prevention Mgr Sears Los Angeles Valley, CA Sears Holdings Corp
Business Continuity Mgr Bi-Lo Holdings Jacksonville, FL Bi-Lo Holdings
Regional LP Manager Michaels Denver, CO Michaels
National Account Mgr Confidential Dallas, TX Downing & Downing
District LP Manager Confidential Phoenix, AZ Downing & Downing

National Account Mgr

Confidential

Northeast

Downing & Downing

Dir of Loss Prevention

Confidential

Philadelphia, PA

Downing & Downing

Regional LP Manager Confidential San Francisco, CA Downing & Downing

Limited Time Only - Post Your Multi-Unit LP jobs for FREE - Learn More Here
 

 

 

Today's Daily Job Postings from the Net - Appearing Today Only
View our Internet Jobs Archives here
 

Job Opening

Company

Location

Origination

AP Manager in Training Walmart Anchorage, AK Walmart
AP Manager in Training Walmart Boca Raton, FL Walmart
AP Manager in Training Walmart Pompano Beach, FL Walmart
AP Manager in Training Walmart Walpole, MA Walmart
AP Manager in Training Walmart Laurel, MD Walmart
AP Manager in Training Walmart Kenai, AK Walmart
AP Manager in Training Walmart Boerne, TX Walmart
AP Manager in Training Walmart Westerly, RI Walmart
LP Manager Sears Las Vegas, NV Sears Holdings Corp
LP Manager Sears Evansville, IN Sears Holdings Corp
LP Manager Kmart Warren, OH Sears Holdings Corp
Mgr Safety & AP DC Lowe's Valdosta, GA Lowe's
Dept Mgr Store LP & Safety Lowe's Hudson, MA Lowe's
Mgr Safety & AP DC Lowe's Rockford, IL Lowe's
Dept Mgr Store LP & Safety Lowe's Marion, IN Lowe's
AP Manager Home Depot Chicago, IL Home Depot
ETL Assets Protection Target Plainfield, IL Target
ETL Assets Protection Target Appleton, WI Target
LP Manager Banana Republic Manhatten, NY Gap Inc
LP Manager Old Navy Oklahoma City, OK Gap Inc
Regional LP Manager Dollar General New York/ Pennsylvania, US Dollar General
LP Manager Younkers Muskegon, MI Bon Ton Stores
LP Manager Macy's Tampa, FL Macy's
LP Manager Macy's Mesquite, TX Macy's
       

 


 

None to report.
 

Post Your New Job or Promotion! Click Here


 

The Behaviors that Define A-Players
What skills define those team members that are good at what they do, and those that get promoted and move up the ladder? Based off of this study, there are certain skills that made all the difference. If you possess any of these, you are an exceptional individual contributor! (High standards)

In the War on Talent, Use 'Stay Interview' to Retain Great Employees  It's not uncommon for employees with high talent to be inundated with many offers at one time. That makes it more vital for employers to make sure these highly skilled workers are happy working for them. Use this interviewing process to keep talent on your side. (Stay in the loop)
 

3 Easy Ways to Create Passionate Employees  A lot is being discussed in regards to engaged employees, and it's no wonder; employees that love what they are doing, will bring success, and that starts with the kind of environment in which they work. Fortunately, that can be done in three simple steps! (Recognize good work)

Before It's Too Late: 5 Steps to Keep Your Best Employees  Step one is all about finding and hiring those employees that are the best of the best. But that doesn't make a difference if you can't keep them in your organization! You may have to do whatever it takes to keep them, but it will be worthwhile in the end. Use these tips to keep your best employees. (Watch for the signs)

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Flexibility and molding to the environment you're in is the first step towards integration and inclusion. In order to be absolutely effective, an executive must first become one with their surroundings and mold to what it is as opposed to expecting them to mold to you. Seeing and hearing those subtle differences is the key and changing to it becomes the objective. Once modified, you then have the freedom to influence change and make a difference.

Just a Thought,
Gus Downing

Gus Downing

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