Civil Demand Associates, Inc. Announces Janice
Vice President of Business Development
Appointment Aligns with Growth Initiatives for Nation's
Oldest Civil Recovery Firm
Demand Associates, Inc. (CDA), today announced the appointment of Janice
McCort as vice president of business development. McCort brings decades of
experience in retail loss prevention to the nation's oldest, most established
civil recovery firm. The announcement comes on the heels of CDA's recent
acquisition by Irvine, California-based
Group, LLP in February 2015. By expanding CDA's executive leadership and,
now with access to BP Law Group's extensive network and resources, CDA will
expand its reach in the retail sector and enhance solutions and services for its
A seasoned loss prevention professional, McCort brings a respected background in
civil recovery and retail executive management to the company. She has held
high-level positions within multiple May Department Store divisions including:
Hecht's, O'Neil's, May-Ohio, May-CA and Robinson's-May. Most recently, she
served as a loss prevention and risk management consultant for specialty
retailers and independent retail contractors. Prior to that, McCort spent five
years heading up business development for a civil recovery firm.
"Civil Demand Associates is honored to bring Janice McCort on board," said Frank Luciano, CDA's president and chief executive officer.
"With more than 30 years
of experience in loss prevention, Janice's proven knowledge and demonstrated
ability to foster client-partners closely aligns with CDA's vision of expanding
its reach and offering of superior services to an even broader segment of
retailers in need of support and expertise in civil recovery matters."
Expanded Executive Team Fosters CDA Growth, Client Service Offerings
McCort will join CDA's leadership in the further development of programs and
solutions to reach new clients, bringing the company's dedicated focus and
stellar reputation in civil recovery practices and collection services to a
wider audience. CDA, a pioneer in its industry, was formed in 1987 to help
retailers effectively and affordably recover loss from theft while helping to
deter shoplifting and employee dishonesty. The company has continued to pave the
way and achieve numerous milestones in the industry. CDA was the first to
specialize in retail theft cases, accept electronic transmission, offer online
case management, offer automated court restitution collections and demand point.
As a subsidiary of BP Law Group, LLP, CDA will now have the network and power to
fulfill its industry demands. In addition to an extended team of attorneys and
legal professionals, CDA will have access to a call center and a more
cost-effective ability to achieve compliance standards critical the loss
Here are the 22 Executives 'Moving Up'
as reported in the Daily in April
Acklands-Grainger named Christine Sampaio Security and Loss Prevention Manager
Albertson's-Safeway Group named
Kathleen Smith, CFI Vice President of Asset Protection.
Bloomingdale's promoted Steven
Pace to Operating Vice
President - Loss Prevention & Risk Management.
General named Tim
Bartkowiak Divisional Director,
Dollar General named Brian
Morrison Director of Asset
Protection - Distribution Centers.
Dunham's Sports promoted Tom
Cairns, CFI to Senior Regional
Loss Prevention Manager.
Below named Brad Reeves Sr. Manager of Asset Protection.
Tracker International ApS promoted Don Miller to Vice President Sales & Marketing.
Price Books named William Wilson, Jr. Corporate Manager of Loss Prevention
L Brands promoted
Alan Swayne, CFI to Director, Office of Brand Protection.
Macy's named Alisa Dart
Vice President Asset Protection.
Pamela Velose Regional Vice President Asset
Protection - Southeast.
Inc promoted Myrna
Petersen to Regional Director
of Investigations for the Southwest Region.
NPC International named Sal
Miele Director of Loss
Roger Dunn Golf Shops named
Michael Mata Director of Loss Prevention.
STANLEY Security Retail named
Jonathan Rosman President.
Sears Holdings Corporation's
named Johnny Custer, CFI Director of Analytics for the Asset &
Profit Protection unit.
The Zellman Group, LLC named
Lauren Danchick Sr. Manager of
Recovery Client Services.
Tilly's promoted Michael Burch,
CFI to Divisional Vice President, Loss
Prevention and Risk Management.
Us promoted Alex
Baker to National Manager of
VF Corporation promoted David
Wood to Sr. Manager of Loss
Anthony Williams to Director of
Asset Protection - Northeast Division.
Regis Corporation Q3 results press release 'Prioritizes Asset Protection' &
Gives Update on AP progress - A rarity to see Regis Corporation (NYSE:
RGS), a leader in the haircare industry, with 9.567 salons worldwide, 40,000
associates, and annual revenues exceeding $1.8B, and whose primary business is
owning, operating and franchising hair salons, today reported results for its
fiscal third quarter ended March 31, 2015 versus the prior year. In the opening
paragraph Dan Hanrahan, President and Chief Executive Officer, commented, Our
focus remains unchanged, emphasizing leadership development, technical education
programs and asset protection as key mandates to deliver longer-term sustainable
growth and profitability." Our team is laser focused on implementing the tools
we are investing in around salon leadership development, technical education,
and asset protection. |
In it's own paragraph they discussed the progress of their AP program with
the following: "Asset Protection. Our Asset Protection team continued
helping our stylists and salons improve their sales performance and salon
profitability. Through our stylist asset awareness program and salon
visits, they are encouraging field leaders and stylists to make the right
choices to optimize their individual success and revenues of Regis. During
the third quarter, the Asset Protection team conducted approximately 900
awareness training sessions and salon visits, bringing our year to date
total to approximately 2,700. Positive sales improvements from these visits were
sustained in the third quarter, as our field leaders hold salons accountable
for acceptable asset protection behaviors."
Also, senior management has always included their Asset Protection efforts in
their quarterly reports ever since they hired their first Vice President of
Asset Protection Ken Warfield in February 2014. Of special note is that Ken
has been so successful there that he was promoted to Senior Vice President
Operations Premium Division this past February. Prior to this Ken spent 8
years in the salon industry with Ratner Companies from 2002 to 2010 which had
over 1,200 salons.
Editor's Note: It's a rarity to see an organization place such an emphasis on
Asset Protection and publically talk about it's associates "making the right
choices". Which speaks to not just the importance of what they're trying to do
but also to the confidence they have in their current AP team. And taking into
consideration the environment, with thousands of individual stylists operating
rather independently in the salons, it would be easy to see how just not ringing
up clients could happen. Especially given the fact that most stylist build long
term clientele that could be scheduled off the books easily or even stolen
outright. As that industry is filled with individuals who aspire to operate
their own salons, the term "insider threat" takes on a much broader definition.
With all of that said, obviously this is a much more difficult business model to
control and one that would need such an emphasis and a strong AP team that
focuses on relationship building, training and auditing. And after reading the
press release it's obvious that the AP effort and model has been successful and
will continue to be.
Police Chief Who Gave Birth to Retailers ORC Info-Sharing Model in 2006 -
Accused of Violating Ethical Laws in Auditors Report New Mexico's
auditor released a report accusing Albuquerque's ex-police chief of violating
state law by brokering a lucrative contract to outfit city police with body
cameras while serving as a consultant for the maker of the devices, Taser
International, TASR 8.11 % Inc. The report, released by state auditor Tim Keller
on Thursday, found that former Albuquerque Police Chief Ray Schultz had
improperly pushed for a $1.95 million, no-bid contract between the city and
Taser in 2013 to purchase body cameras and other equipment. Mr. Schultz had
taken a consulting job with Taser that began several months before he retired
from the police department last year-at the same time that he was working to
help procure the body camera contract, according to the audit. The report also
said that during the contract negotiations in August 2013, Mr. Schultz wrote
an email to a Taser representative assuring the company that "everything has
been greased so it should go without any issues." We've got a clear situation
where the chief of police of our state's largest police department was in clear
of numerous ethics codes for procurements," said Mr. Keller, who has referred
the matter to state and local prosecutors. "What is most disappointing is that
we have a person in a position of power who felt he was above the law and
brazenly so." Editor's Note: Chief Schultz was a well know speaker at
numerous ORC events around the country and helped pioneer the ORC sharing info.
model in 2006. Claiming to be the first police department in the nation to roll
it out and successfully use it. The Daily interviewed the former Chief in an
LPNN episode linked
here at the New England ORC conference a few years ago.
Hacked Firms Could Keep Quiet Under New U.S. Law if no exposure to fraud
Several proposals of the data privacy law winding their way through Congress
would allow companies to decide whether a breach of consumer data merits
notifying customers. Under the proposals, moving through both chambers of
Congress, companies would need to quickly notify customers about an intrusion if
they believe there's a risk that the breach would lead to serious identity theft
or fraud. But if companies believe there is no reasonable chance that a breach
will hurt customers, the proposed legislation would allow them to keep it under
How Companies Are Mining Data to Mitigate Risks
Threat analysis and predictive analytics-using data to help find indicators of
possible risks or potential violations-are allowing companies to identify
threats and assess their plans and policies for how well they are meeting the
risk, compliance and reputation challenges that come with protecting their
businesses. The software analyzes information that would require hundreds of
individuals to comb through manually, sorting it and using keywords and known
slang terminology to identify potential threats such as an organized protest, an
attempt to disrupt a product launch or an actual attack on a mall or other
public space, said Mr. Martin. This information allows companies to build
actionable intelligence plans to mitigate these threats in advance, said Mr.
Martin. "Public shareholders judge a company on how it responds" to these
incidents, he said. "They want them to be active and proactive, and to
understand that they are mitigating the risks to the business.
University of Phoenix To Offer 2 New Degrees In Security Management - Focused on
Retail Loss Prevention & Asset Protection The institution introduced
the Associate of Arts in Security Management and the Bachelor of Science in
Security Management degree programs in security management designed to meet the
demands of this expanding U.S. security industry by providing aspiring
professionals with advanced training. The demand and interest in the U.S.
security industry are aligned as 42 percent of working adults have some level
of interest in security-related careers or have worked in security, law
enforcement or other criminal justice-related fields. The U.S. security industry
is a $410 billion annual market, with millions of jobs that span nearly every
sector of the global economy, according to data from ASIS International.
The Associate of Arts in Security Management will prepare students to work in
loss prevention and asset protection, specifically in the retail industry.
Potential jobs include surveillance, investigation, loss prevention and asset
protection. Nationally, organized retail crime alone costs the industry $30
billion annually, making these positions critical components to supporting and
protecting the U.S. economy.
The Bachelor of Science in Security Management will train students in risk
mitigation and crisis management applicable across multiple industries,
including energy, manufacturing, hospitality and gaming. This degree will
prepare students for jobs in risk assessment, risk mitigation, crisis management
and continuity planning.
Editor's Note: This is a major milestone for our industry and anyone and
everyone who hasn't pursued your degree and is committed to the retail industry
needs to complete this regardless of what level you're currently at. As one of
the major reasons this industry has not been recognized or represented
nationally in academia is that the Department of Labor has never identified our
community, retail Loss Prevention or Asset Protection, as a separate class in
the security employment sector. Interestingly enough just a few years ago they
did recognize IT security, as it represents the strongest growth sector in the
United States out of all jobs, and one of the strongest worldwide.
California's Prosecutors Strike Gold In Retailers' Dumpsters & NY Prosecutors
dumpster diving next year! What's in your trash? In recent years,
California prosecutors have accelerated enforcement actions against California
retailers who are alleged to have improperly discarded seemingly benign retail
items that may nevertheless classify as "hazardous waste" under federal or state
law. The California Attorney General's Office and local district attorneys - who
can use the proceeds from multimillion-dollar settlements to fund their internal
operations - have settled with a number of big-box retailers that operate
in-state facilities. These retailers include home improvement stores,
pharmacies, supermarkets, warehouse stores and even a cable provider. Pursuant
to these public settlements, California retailers have been forced to overhaul
their hazardous waste management practices and pay the government tens of
millions in civil penalties.
Now New York appears poised to follow the lead of California prosecutors by
enforcing against retailers whose New York operations are suspected to
violate hazardous waste control laws under the federal Resource Conservation and
Recovery Act (RCRA) and/or New York's complementary laws and regulations. In
January 2015, New York's Department of Environmental Conservation (DEC)
announced that it will initiate an enforcement campaign against retailers with
the ambitious goal of establishing hazardous waste-related compliance by all
businesses in New York within the year.
NYC PD police Chief Bratton Explores Giving Warnings in Lieu of Arrests for
Minor Offenses - Decriminalization - Shoplifting not mentioned yet Mr.
Bratton, speaking to reporters on Thursday, said that he was exploring the
possibility of officers' giving arnings in lieu of arrests, or even criminal
summonses, when confronting first-time offenders for minor violations of law.
Editor's Note: No where in the article was shoplifting mentioned. But one can
assume it will come up at some point as NYC looks to start the decriminalization
process that's now becoming a national trend. nytimes.com
L.A. Port police chief indicted in fraud scheme - collusion & kickbacks with
software developer for criminal alert app "MetroWatch" Similar to
an ORC alert, the app called PortWatch, was designed to help port workers, city
officials and San Pedro residents share information about the harbor and alert
authorities to possible criminal activity. The indictment alleges that Boyd
helped PortWatch's developer tailor its responses to the Port of Los Angeles'
contract proposals, edited the company's contract with the port so that he, as
police chief, would be responsible for overseeing the progress and development
of the application, and met with then-Los Angeles City Atty. Carmen Trutanich
and then-Mayor Antonio Villaraigosa regarding PortWatch. Boyd never informed
city and port officials that his firm, BDB Digital Communications, had an
agreement with the same company to receive a share of revenue from a similar app
that was in development, MetroWatch. The charges accuse him of hiding his
business links to the software developer he was helping win a contract at the
port. "Boyd, defrauded the city "by means of bribery and kickbacks" and
provided confidential information about the port to the software vendor. Boyd
and the software developer planned to market and sell MetroWatch to law
enforcement agencies across the country.
Wal-Mart Sued By Patron Shot By Employee in Conway, AR
An employee at a central Arkansas Wal-Mart with a history of mental illness
stalked a woman throughout the store before shooting her, the woman claims in
court. Lori Denise Martin sued Wal-Mart Inc. on April 27 in Faulkner County
Circuit Court for the February 1, 2014, shooting that she says left her with
permanent injuries. Martin says in her complaint that her shooter, Myron Lamar
Terrell, "had a history of mental problems" and a criminal record that made him
"a potential danger to business invitees of Wal-Mart." "On the day of the
incident ... Myron Lamar Terrell stalked plaintiff through the Wal-Mart store
before shooting her," Martin says. "The stalking of the plaintiff was visible
and obvious on video cameras located throughout the store. Defendant had
security employees who were responsible for monitoring those video cameras.
Those employees were negligent in either failing to monitor the video cameras or
in failing to recognize that plaintiff was being stalked and failing to take
measures to protect the plaintiff from Myron Lamar Terrell," the complaint says.
Terrell, 30, is facing attempted capital murder and felony drug charges,
according to a criminal indictment in Faulkner County. Terrell was committed to
the Arkansas State Hospital Forensic Services in June 2014 for mental health
Texas Senate backs felony cargo theft rule - $23M loss between 2012 and 2014
The Senate voted 30-1 on Wednesday, April 29, to advance a bill that would
establish cargo theft as a specific offense and impose escalating fines and
punishment based on the value of goods. The bill awaits further consideration in
Democratic lawmakers look to raise minimum wage to
$12 - becoming focal point of 2016 election
Oregon bill to ban criminal record question on job apps passes in House advances
Sephora exec: Apple Pay adoption tied to staff education
Sears & mall developer Macerich joint venture buys 9 stores from Sears Holdings
- 3rd real estate deal this month
NY settles wage case with 13 KFC's on behalf of
700 current & former workers
Quarterly Same Store
Tuesday Morning Q3 comp's up 6.5% with sales up 3.8%
Publix Q1 comp's up 5.3% with sales up 6.8%
Canada's Jean Coutu Q4 comps up 3.4% with revenue up 4.2%, full year comp's up
2.3% with revenue up 2.9%
CVS Q1 comp's up 1.2%, pharmacy comp's up 4.2%, front store comp's down 6.1%
with net revenue up 11.1%
Regis Corp. Q3 comp's down 0.7% with sales down 3.7%
Loss Prevention Foundation Announces New Board
and Academic Members
The Loss Prevention Foundation (LPF) announced the selection of its newest board
members to assist in governing and providing strategic direction for the
Foundation at its recent board meeting. The following individuals have accepted
the nomination and have been approved by the board to serve on the Foundation's
Board of Directors:
Director of Loss Prevention
"The Foundation continues to strive for a broad range of industry perspectives
so we can serve the loss prevention/asset protection industry in an informed and
comprehensive manner," said Gene Smith, LPC, president of The Loss Prevention
Foundation. "These leaders have proven that they have tremendous industry vision
and have clearly demonstrated their commitment to improving the loss prevention
industry through supporting education."
The board also approved
Kevin Forehand, Program Director, Retail Management - American Public University,
to the academic committee. "Kevin has clearly demonstrated his commitment to elevating our profession
through supporting LPF in its academic efforts. He will provide valuable support
in our continued efforts to develop educational standards, industry specific
curriculums and strategies to increase the level of awareness for our
profession", said Smith.
See the complete list of
LPF Board of Directors and
LPF Academic Committee.
All the News - One Place - One Source - One
The D&D Daily respects your time & doesn't filter retail's reality
Come See the Most Effective Box Tag Around
Visit Booth #322 at RILA
WG Security Products is proud to present the
Ninja Tag. The Ninja Tag is specifically designed to advanced
security of your boxed merchandise and complete ease of use for your
employees. The Ninja provides complete security with the convenience
of quicker application and removal than any current EAS box tag.
In a recent test with a major retailer, WG's Ninja Tag reduced unit loss by 45
percent against a leading established box tag in an identical time frame.
Taking Box EAS Security to the Next Level
Evolution - Simplicity - Total Protection
No Cables, No Payroll, Faster Checkouts
Snaptagg: Game Changing & Innovative technology
will release at RILA LP 2015
Snaptagg is the game-changing technology the retail LP industry has been
waiting for and we are proud to be introducing our product line to industry
leaders at the RILA LP conference 2015 next week!
Snaptagg is a new and extremely innovative multi-functional "wire-free"
self-alarming tag (10+ alarms) which solves many of today's retail pain points
relating to current solutions such as wraps, acrylic lock boxes, box opening,
box concealment, tag cut-out, blister package security (item cut-out), "wrap
rage", blister packaging return losses, packaging design, EAS alarm response,
merchandising, locked items, cable protection, ORC, online (youtube)
"how-to-defeat" schemes, easy-to-obtain detachers, multi-device management,
unnecessary labor cost, POS throughput, self-checkout, and much more!!!
Snaptagg's patented twist & lift design creates the right balance between
store security, employee handling, and the future of retail with self-pay
technology such as iPay!
Our product effectively protects items in blister packages & boxes without
wires: featuring Snaptagg Cut-Out Protection, Snaptagg Booster Bag
Detection, and Snaptagg Digital Locksmith coded keys.
Why Wrap! Just Snap!
Snaptagg embodies a "grow concept" so it is ready for use today on all
merchandise, but also tomorrow when packages are sourced with an integrated
Snaptagg base! Come see live proto-types of Snaptagg Ready products at
our booth (#500). Snaptagg will endeavor to marry the retail LP industry with
the brand owners and the packaging industry to achieve impressive solutions
never before seen!
Also, discover our "hybrid one key" POS solution for "wraps and snaps"!
Simple to utilize and effective against ORC!
As if this were not enough, Snaptagg converts into a cable solution. Tiny
Cable solutions are high security solutions for hard goods and soft goods
(fashion) and showcase protection.
Snaptagg will give LP departments the confidence to securely unlock items which
will in turn unlock sales and therefore Increase Profits!
Start "Snap-tagging" today!!!
Visit us at the RILA LP conference: booth #500 right by the entrance! To book an
appointment please write to
or call us at 561-981-6278.
Participate in our "SNAP-TAGGING CONTEST" and get a chance to win an iPad.
Adding Value to a Retailer
became the first Director of Loss Prevention for The Kroger Co., a decentralized
monolithic retailer that never had a true corporate LP program or function. Thus
began a 2-year transformation that involved rolling out the district LPM
position, taking the LP Specialist job in-house, managing corporate rollouts,
and developing relationships throughout the organization both corporately and in
18 different divisions. Hear how Karl was able to build a successful LP program
at Kroger through strong partnerships and realigning the company's thinking on
Episode Sponsored By:
LPNN Quick Take #17
Amber and Joe
Tarik Sheppard, Sgt. NYPD, Grand Larceny
Analytical Unit, in this LPNN Quick Take. Sgt. Sheppard was instrumental in
helping set up NYC's first public-private ORC partnership last year. Hear how
model on the West Coast helped influence the newly formed
Solution Providers, have a
video or commercial you want to publish?
Exclusive: U.S. CFO shares Canadian pricing
In a recent conversation with a CFO the Daily was told how one U.S. retailer
establishes their Canadian prices. The formula:
U.S price x 20% x 1.24 exchange rate x 13% Canadian tax = Canadian Price.
The 20% represents increased cost of labor (minimum wage + increased
holidays) + shipping and customs charges. With the variable exchange rate and
the 13% taxes in Canada. According to this CFO this formula is a widely accepted
standard and explains the increased cost of goods for Canadian consumers.
Retail is booming in Canada - First-Quarter Consumer Spending Rose 5.8%, Moneris
Says The gain from January to March was faster than the 3.8 percent Moneris
reported in the fourth quarter, and greater than any other period since at least
the start of 2012, according to Bloomberg calculations based on past press
statements. Spending remained strong after the holiday season, with notable
increases in the retail and restaurant categories," Moneris Chief Executive
Officer Angela Brown said in the report. "Spending in these categories suggests
that consumers feel confident enough to continue to spend on non-essentials. The
retail gains included rises of 9.3 percent at shoe stores and 6.1 percent for
women's clothing. Restaurant receipts rose by 6.8 percent in the first quarter
from a year earlier.
Police in Canada patrolling truck stops to prevent cargo theft
As cargo theft continues to be a pervasive issue, law enforcement agencies are
ramping up efforts to curb the number of stolen freight. Halton Regional Police
in Ontario, Canada, is patrolling truck stops as part of an ongoing program to
stop cargo theft. Police officers in Milton and Halton Hills, located in the
southwest part of the Greater Toronto Area, are spending more time at truck
stops to prevent cargo theft. landlinemag.com
Class action lawsuit seeks $2B from Loblaw's Joe Fresh for Bangladesh garment
factory collapse A Toronto law firm is seeking $2 billion in damages
from Loblaw Cos. and its Joe Fresh clothing line in a proposed class action
lawsuit related to the 2013 Bangladesh garment factory collapse that killed more
than 1,100 workers. Filed two days before the two-year anniversary of the Rana
Plaza catastrophe, the April 22 notice of action filing came a day before a
similar action was filed in the District of Columbia court against retailers
including Walmart, The Children's Place and J.C. Penney, which were among the 29
manufacturers who had clothing made in the building.
11-year-old boy detained for shopping without adult at Calgary Lego Store
An 11-year-old boy's father says his son was detained by security for shopping
by himself at Calgary's Lego Store. When Dunlop went to pick up Tadhg, he found
a security guard watching over him. Dunlop says the guard and the store's
manager told him children under 12 are not allowed in the store without an adult
because of safety concerns. He says they called him a bad parent for not
accompanying his child. "Yeah, that's a personal slight against me, that's not
really a problem for other people and other people's kids, but I've heard from
dozens now of parents who've sent their nine and 10-year-olds to Lego stores
unattended, who bought Lego successfully, and there's no reason why they
shouldn't," said Dunlop. Dunlop says he was told it was part of their policy for
child safety; he says a Lego manager told him it's for situation such as a mall
evacuation. I'm not going back to that store. So since he's not allowed in
alone, they've effectively banned him from the store. And he's a good customer."
British Columbia retail sector is struggling to stay afloat as a tidal wave of
changes squeezes margins alters real estate decisions and fuels
pushback against municipal policies and tax hikes. Challenges include a Canadian
dollar that has lost about 14% of its value against the U.S. greenback in the
past 10 months, rising minimum wages, a growing consumer preference for online
shopping and a hollowed-out brick-and-mortar landscape. We're in a time when the
retailers are having the most profound changes that I've seen in 25 years," said
Sitings Realty CEO Stephen Knight, whose company represents retail tenants.
"We've got a ton of space coming into the market. biv.com
With HBC's Saks Fifth Ave. on their heals & coming
to Canada in a big way - Holt Renfrew plans 'major expansion' in downtown
28 retailers which are either new to Canada or are expanding
Vancouver's Saje to open 50 stores by 2018
Vancouver Emerges as "critical" Money Laundering Hub for International Criminals
Short-lived Edmonton Police web series triggers
Regina Shoppers Drug employee facing charges over theft of medications
RCMP seek suspect in Musquodoboit Harbour drug store robbery
2 suspects sought in Lawton's Drugs theft in Clarke's Beach
in jewelry stolen from Hudson's Bay store in Langley RCMP are hoping
that the release of store security footage will lead to arrest of the two
suspects who stole $200,000 in jewelry from the Hudson's Bay in Langley. During
the early morning hours of April 7, CCTV shows a black Toyota pickup driving
into parking lot of Willowbrook Shopping Centre. The suspects stopped just
outside the store and crashed the truck's rear into the store entrance doors. A
2 X8 post was also on the truck's back bed to penetrate the double doors. The
men are then seen rushing into the store, using a crow bar to smash display
cases, and dumping jewelry into a large bag. Two days later on April 9, a
similar smash-and-grab occurred in the Hudson's Bay store at Coquitlam Centre.
The two men broke into the store, looted jewelry from display cases, and then
fled in a black pickup truck. Police did not release the total value of the
jewelry stolen from the Coquitlam location.
Retail Fast Facts: April 2015
● Total monthly retail sales changed by 2.0 per cent over the comparable month
● Total sales excluding food, automotive and gasoline changed by 5.7 per cent
over the comparable month last year. Read
Retail security advice from the professionals
Focus On Retail Security,
June 10, Toronto, Ont.
Learn about the latest loss
prevention techniques and strategies from professionals in the know
at Focus On Retail Security, presented by Canadian Security
magazine, and sponsored by the Retail Council of Canada. Experts
from Sears, Canada Post, KPMG and the Correctional Service of Canada
will take attendees through the paces, providing thought-provoking
and useful information on online fraud, organized retail crime,
restorative justice and much more.
For the full agenda and to register, visit:
Discounts are available for ASIS and RCC members.
68 Percent Of Payments Pros Say New Tech Increases Risk
Here's how serious the doubts are among payment-systems professionals about EMV
and mobile payments: 68 percent of them say pressure to migrate to new payment
systems puts customer data at greater risk instead of making it safer, according
to a new survey by Experian and the Ponemon Institute. Ironically, EMV chip
cards are the new payments technology that respondents were most positive about
in the Experian/Ponemon survey, with 53 percent saying EMV will decrease the
risk of a data breach, and 59 percent citing it as an important part of their
organization's payment strategy. Just 23 percent said EMV would increase risk of
a data breach, compared with 59 percent for in-store mobile payments such as
Apple Pay and 54 percent for contactless payments.
HCE solutions stand out for online payment security
The online payment industry was exposed to a slew of attacks in 2013-2014 and
HCE might be the solution, a recent study unveils. According to an analysis from
Frost & Sullivan, host card emulation (HCE) has created a new layer of security
services. On the other hand, the HCE solutions have raised several concerns as
in the absence of a single network, a single protocol and a common set of rules,
hackers can breach security layers using sophisticated tools. HCE's security
level is lower than that of near field communication (NFC). HCE does not use a
hardware secured element to store secret keys. Credentials are moved to a
cloud-based platform and are accessible through a specific payment application.
The credentials are available for one-time use and based on the risk, can be
used only for a particular amount.
One Third of all Online Sales will be Mobile in
2015, says eMarketer
UK leads the way in mobile ecommerce
Analysis: Retailers are sitting on top of an
untapped online goldmine
state wide fraud ring of three - two arrested for tens of thousands - Ongoing
investigation Two men were arrested and authorities were seeking a
third accomplice Thursday in connection with an alleged fake credit card
operation suspected of defrauding businesses in the Coachella Valley and
beyond out of tens of thousands of dollars. Officers obtained a search
warrant for the suspects' rental car, where investigators allegedly found
hundreds of "manufactured credit cards," purchased gift cards and stolen
property, including clothes, electronics and other goods, Eller said.
Investigators determined the suspects used stolen credit card numbers to steal
merchandise from several Southern California businesses. "The investigation
revealed the suspects have been committing retail fraud with stolen credit card
numbers in the cities of San Diego, Indio, Palm Desert, Palm Springs, and
Temecula," Eller said. "The total loss is estimated in the tens of thousands
of dollars and the victims associated to the stolen credit card numbers reside
in different states across the nation. Javier Barragan, 31, of San Diego, and
Osario Tovar, 25, of Tijuana, were booked into the Riverside County jail in
Indio for investigation of burglary, fraud, identity theft and possession of
stolen property. Anyone with information about this case is asked to call
Investigator R. Smith with the Palm Desert Sheriff's Station at 760-836-1668. patch.com
male stealing breast pumps from Target stores across Los Angeles County -
assaulted LP officer in Palmdale A man has been stealing Medela breast
pumps from Target stores throughout the Los Angeles County area, detectives from
the Los Angeles County sheriff's Palmdale Station said. Authorities asked for
the public's help Thursday to find a breast pump thief who is now suspected of
assaulting a loss prevention officer. Detectives say the thief goes into the
store, selects several breast pumps, ranging in price from $170 to $400, and
switches the UPC scanning labels with less expensive Medela items. Several
Target stores have already been victimized and are alerting other locations
about this man and his motives.
Third suspect arrested in Memphis $12,000 clothing store robbery
A third suspect accused of stealing $12,000 worth of jeans from a store on
Highland Avenue in March has been arrested, police said. Mardrekus Robinson, 23,
has been charged with two counts of especially aggravated kidnapping and three
counts of aggravated robbery in the theft. Police said on March 26 four masked
men entered Icon clothing store at 575 S. Highland and forced two employees on
the floor while they grabbed the clothes and fled. Ladarius Robinson, 20, was
arrested immediately after the robbery. Another man who police have not
identified was also arrested. Mardrekus Robinson was arrested after he was
pulled over on a traffic stop recently. Officers spotted a jacket and several
pairs of jeans in his car with the price tags and security sensors still
attached, according to his arrest affidavit. He told police the True Religion
and Rock Revival clothes that can run up to $300 a pair for jeans were his and
that he planned to sell them, according to affidavit.
PA men charged with robbing Steamtown Mall Foot Action store A city
man was arrested after he admitted he didn't stop two acquaintances from robbing
the shoe store where he worked. The Mall at Steamtown's Footaction USA employee
Christopher Johnson, 18, told police two men followed him into the store room
around 7:02 p.m. April 14 and threatened to beat him up if he did not hand over
nine pairs of Air Jordan sneakers. All together, the robbers left with about
$2,000 worth of merchandise from the shop. Scranton Detectives James Pappas and
Michael Schultz interviewed Mr. Johnson and his co-worker, Deneen Bastian, and
found inconsistencies in their stories. Mr. Johnson admitted he was involved in
the robbery and said the robbers later gave him a sweatshirt taken in the
robbery for his cooperation.
Second time is charmed for trio accused of theft at Walmart in Hickory, NC
Three Newton residents allegedly stole items from Walmart onTuesday, officials
said, then tried to steal a second time. The first time, they got away without
being noticed. The second time, the suspects were apprehended. Police said
Melissa Huffman and Tina Ann Drum allegedly stole a variety of items and left
the store. Ken Clark then allegedly took the items stolen by Huffman and Drum
and returned them in exchange for a gift card, Dieter said. Then Clark, Huffman,
and Drum attempted to buy t-shirts, camisoles, a banana, shorts, and two sodas
valued at $74 with the gift card, Dieter said.
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Multi-car crash on Orange Blossom Trail tied to Gap shoplifter/ carjacking
An all-out search continues for a carjacker who was fleeing from deputies and
caused a horrible multi-car wreck that sent four people to the hospital.
Deputies said it started at the Gap store at the Florida Mall, where a loss
prevention officer had a scuffle with a man who tried to steal from the store.
In the scuffle, the man dropped a fanny pack with a weapon inside, then ran from
the store and into the parking lot of a nearby Target, where a deputy saw him
carjack a green Nissan Xterra.
Store Heists Increasing Nationally
Police nationwide are on guard against a troubling trend: smash and grab
robberies of jewelry stores. The crimes are brazen. Dangerous. And as Burt Coban
learned, devastating. "It's not easy to recover from a big hit like that", said
Burt Coban of Prestige Jewelers. In the middle of the night - smash and grab
thieves got away with about $2 million worth of jewelry from his New Jersey
store last year. "Jewelers showcase their lifetime savings basically so as you
work, that's your 401k" said Coban. Most smash and grabs happen during business
hours- even in crowded malls. The number of smash and grabs soared 77 % last
year, losses totaled more than $77 million. John Kennedy is President of the
Jewelers' Security Alliance and said, "It provokes violence, it provokes
shooting, it provokes you don't know who is going to shoot, you don't know who
is going to swing that hammer." Just weeks ago in Houston, one robber held
people at gunpoint while his partner grabbed jewelry. The cases are also
becoming harder to solve. Often, they're carried out by large traveling gangs.
In February, the FBI arrested 17 people in Detroit. They're suspected in at
least half a dozen smash and grabs in the Midwest, northeast and the south.
Barbara McQuade, U.S. Attorney, Eastern Michigan said, "It's a smart strategy
right? To go commit a crime in Mississippi where nobody knows you.
Alleged mail fraud ring hits Lake Oswego, OR residents
"The ring is apparently fairly sophisticated," he said, "and the Canby police
said they hit every person on North Shore who did not have a locking mailbox."
Murphy said a large volume of stolen mail was discovered when police executed a
search warrant in Portland. "We were investigating identity theft, mail theft,
forgery and distribution of methamphetamine," Murphy said. "During the course of
that search warrant execution, we located large amounts of mail with subjects
everywhere from Lake Oswego, Damascus, Boring and Canby to Washington (state)."
US Deputy Marshal accused of Selling Counterfeit sports jerseys
U.S. deputy marshal was arrested at the federal courthouse in downtown Fresno on
Thursday for allegedly selling counterfeit sports jerseys, the Fresno County
Sheriff's Office said. Sheriff's spokesman Tony Botti said that Edward Zucker,
37, was arrested after a three-month investigation by deputies and agents from
U.S. Homeland Security Investigations. Zucker worked alone to sell the illegal
merchandise and did not use his authority as a law enforcement officer to commit
the crime. Botti said that investigators seized 38 counterfeit jerseys after
executing a search warrant at Zucker's job and home. Zucker was cited on one
felony count of selling counterfeit merchandise and released. The sheriff's
office refused to comment on Zucker's employment status.
TJ Maxx employee pleads guilty to $4,300 merchandise theft in Philadelphia
A Philadelphia man pleaded guilty to scamming some $4,300 worth of merchandise
from his new employer. Ricardo D. Griffin, 38, entered an open guilty plea
Wednesday to a felony charge of retail theft. Montgomery County Judge accepted
the plea, deferred sentencing until he receives a presentence report on
Griffin's background to aid him in fashioning a sentence for Griffin. Griffin
could receive a maximum sentence of 3½ to seven years in jail. The multiple
thefts were reported to Abington Police on Jan. 15 by TJ Maxx Loss Prevention.
The Loss Prevention Manager told police that, between Dec. 16, 2014, and Jan.
15, 2015, a new employee manipulated the store's cash register nine times to
defraud the store.
Olympia Sports employee pleaded not guilty to $2,000 cash theft in Berlin Mall
According to his affidavit, Officer Kyle Kapitanski of the Berlin police was
notified in December of a reported theft by an employee of the sporting goods
store. Andrew Mack, a district manager with Olympia Sports, told Kapitanski the
company's sales audit team discovered Shuttle was conducting no-receipt cash
returns for customers who hadn't actually come back into the store. He told
Kapitanski he checked all the items that Shuttle had marked as returns and
several of them couldn't be located inside the store.
Yesterday's Armed Robbery of a Pharmacy in Colorado Springs, CO, triggers
Schools in Lock Down A District 11 middle school and two elementary
schools were on a short lockdown Thursday due to a search for robbery suspects
in the area. Just after 1:20 p.m., police say two men--at least one armed with a
handgun--robbed the Village Pharmacy. According to police, the suspect took
prescription drugs before running from the scene. The lockdowns were lifted at
all schools just after 2 p.m. Police say they were unable to find the suspects
despite using canines in an attempt to track them.
Tempe, AZ Police arrest a woman for theft of a $4,800 diamond ring from E.D.
Marshall Jewelers A 28-year-old Chandler woman was arrested on April
22 on suspicion of felony theft and prescription drug, narcotic and drug
paraphernalia possession The woman was caught trying to steal a three-stone,
1.03-carat ring worth $4,800 from the Tempe E.D. Marshall Jewelers store, police
reported. She entered the store wearing her own silver ring and asked a jeweler
to try on a few additional rings, police reported. With at least one stolen ring
on her hand, a store employee saw the woman reach into her purse with both hands
and take them out with only the woman's personal ring on her finger, according
to the report.
charged in Home Depot robbery in Lansing, MI Two Grand Rapids women
have been charged with unarmed robbery of a local retail store after police say
they assaulted an employee and attempted to flee the scene. Robsheta Hollinquest,
25, and Michelle Williams, 24, were arraigned Wednesday in connection with a
Tuesday robbery at Home Depot on Waverly Road in Delta Township. Lt. Mark
Wriggelsworth with the Eaton County Sheriff's Office said employees reported at
1:44 p.m. that two women had taken merchandise and were leaving without paying
for it. Wriggelsworth said the suspects assaulted one of the store's loss
prevention employees before driving away in a waiting vehicle. The employee
sustained minor injuries, he said.
in Gurnee Mills Mall Bomb Threat case loses Mental Health request
Waukegan man who faces felony charges related to an alleged attempt to sound a
false bomb alarm at Gurnee Mills mall earlier this year has lost a motion to
move his case to Lake County's Mental Health Court. Raymond J. Kelly, 25,
pleaded not guilty in early April to charges of communicating a false bomb
alarm, a Class 3 felony punishable upon conviction by up to five years in
prison. He also entered not guilty pleas to two counts of tampering with a
secure communication, fire or life system, a Class 4 felony that carries a
potential sentence of one to three years upon conviction.
Burglar tips off Police to Identity Thieves after breaking into their home
An unlikely duo led investigators to expose an alleged identity theft operation:
a confessed burglar who told police something fishy was going on in a home he
burglarized and one of the fraud suspects who didn't tidy up before she let
authorities in to the house. The U.S. Secret Service and Lauderhill police said
they found a trove of evidence - in plain view - at the home that the residents
were involved in an identity theft and credit card fraud conspiracy.
Walmart employee charged in fake refund scheme
over $10,000 in Sumter, S.C.
Pittsburgh bill forces Security Guards to complete
city training program
Winston-Salem Police arrest 5 in connection with string of robberies
UC Berkeley Students Notified Of Data Breach Involving Social Security Numbers,
Clarkstown, NY Police arrest 2 for spending phony $100 bills
Man wanted in Silver Spring, PA for Retail Theft/ passing counterfeit money
Fresno man wanted on charges of burglary, credit card theft, evading police
Kay Jewelers in
the Penn Square Mall, Oklahoma City, OK hit by a 3 person Distraction team;
merchandise valued at $249
Diamond Switch reported at Kay's Jewelers in the Oak Village Mall, Richmond, VA;
merchandise valued at $2,000
Check Cashing - Vero Beach, FL - Armed Robbery
- Anderson Co, SC - Armed Robbery/ Clerk Shot
Drug - Grayson, Co, KY - Robbery
Barrel - Baton Rouge, LA - Armed Robbery
- Petaluma, CA - Armed Robbery
- Knightdale, NC - Armed Robbery
General - Turlock, CA - Armed Robbery
GameStar - Willingboro, NJ - Burglary
- NYC, NY - Burglary
Food - NYC, NY - Burglary
Mart - Salt Lake, UT - Armed Robbery/ Clerk killed
- New Orleans, LA - Armed Robbery
- West Alton, MO - Armed Robbery
Express - New London, CT - Armed Robbery
Check Cashing - Columbus, OH - Shooting
N Snack - Fairfield, AL - Shooting
Sports - Bastrop, LA - Burglary
Gun - Houston, TX - Burglary
Pharmacy - Colorado Springs, CO - Armed Robbery
- Southfield, MI - Armed Robbery
- Tulsa, OK - Armed Robbery
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8 Business Practices that Increase Productivity Productivity is on the
decline; the Bureau of Labor Statistics showed that during the fourth quarter of
last year it dropped only 1.8%. There are tools organizations can use to help
their employees stay focused and on task. Here are some suggestions.
The Remedy for Unproductive Busyness Just because you're busy doesn't
mean you're being productive. It's easy to succumb to the temptation of staying
busy even when it's counterproductive; our brains are wired this way. But, there
is a remedy to use that can translate this predisposition into productivity.
Don't just choose to be busy
4 Methods to Increase Employee Productivity Have you ever sat at your
desk trying to get things done, only to find that you wasted hours not
accomplishing anything? If you're finding that your work vs. time spent aren't
matching up, here are some tips to help drive productivity.
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How to Make Friday the Most Productive Day of the Week A natural
consequence of the workweek is that by the end of it, we get anxious for a
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It seems like we're always saying "get back to the basics" and "keep it simple"
almost on a daily basis. We say it so much, most of us don't even hear it and
certainly don't appreciate its absolute truth that it speaks to. In our
self-motivating attempts to be great at what we do, oftentimes we run faster and
try to do more and lose sight of one basic rule. Success begins with the basics.
And it's only when we feel like we've evolved beyond them that we find we've
only outsmarted ourselves and at that point we've all got to start over and just
get back to the basics.
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