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May 2, 2013 SUBSCRIBE

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Victoria To-Dowd was named Loss Prevention Manager-North America for LUSH Fresh Handmade Cosmetics. Previously, Victoria was with CPI Corp for over two years, as their Regional Director of Loss Prevention and Internal Audit. Victoria has held other Regional Loss Prevention Manager positions at such places as Rent-A-Center and CVS/Pharmacy.  She has been involved in the Loss Prevention industry for over five years. Victoria earned her Bachelor of Science degree in Business Management from Babson College. Congratulations Victoria!

"ERM" adoption is on the rise & You need to master it  ERM: The Basics
An introduction to ERM (Enterprise Risk Management) for security, IT and operational risk professionals. Natural disasters, political instability, data breaches, financial calamity—even asteroids—the sources of risk are on the rise and are increasingly unpredictable. Companies are increasingly turning toward enterprise risk management (ERM), where instead of handling risk on a function by function basis, they are centralizing the oversight of all risk under a single entity, whether that's a department or a cross-functional team. While ERM adoption is on the rise, the shift from traditional ad hoc risk management toward a more holistic approach poses plenty of obstacles. Challenges include potential turf wars, defining all the areas of risk, identifying metrics for measuring risk, finding the right organizational structure and simply communicating what ERM is and how it differs from simply appointing a risk manager. This article covers the frequently asked questions about ERM and how it can add value at your organization. Editors note: Loss Prevention plays a critical role here and in some cases is managing the process in some retailers. If you're not, this article is great to get you started and if you are already, it's a great refresher. With all of the incidents we've experienced merely in the last year or so it's incredibly important that we're engaged in the total enterprise risk issue, even at the LPM level. (Source

Evolving expectations keep retailers innovating
Keeping up with the radically changing customer — from how they adopt and use technology to the products and service they expect, with zero regard for our industry’s notions of “channels” or other traditional ways of doing things. The good news: this rapid rate of customer change is pushing us as retailers to deliver products and services so much faster and more creatively than we would otherwise. For any retailer to be truly competitive today, the pressure to continuously reinvent oneself is absolutely vital. Great article by Vicki Cantrell, senior vice president for communities at the National Retail Federation and executive director of NRF’s division. Of special note is that Rich Mellor, the Vice President of Loss Prevention for the NRF reports to Vicki. (Source

Some Retailers Rethink Role in Bangladesh
Western apparel companies with ties to the country have scrambled to address public concerns about working conditions there. The Walt Disney Company, considered the world’s largest licenser with sales of nearly $40 billion, in March ordered an end to the production of branded merchandise in Bangladesh. The public disclosure of Disney’s directive came two days after officials from two dozen retailers and apparel companies, including Walmart, Gap, Carrefour and Li & Fung, met near Frankfurt with representatives from the German government and nongovernment organizations to try to negotiate a plan to ensure safety at the more than 4,000 garment factories in Bangladesh. (Source

In the wake of Boston's bombings the surveillance push is on and they'll be looking to use your CCTV's  From Los Angeles to Philadelphia, efforts include trying to gain police access to cameras used to monitor traffic, expanding surveillance networks in some major cities and enabling officers to get regular access to security footage at businesses. The U.S. lags behind other countries in building up surveillance. One reason is the more than 18,000 state and local law enforcement agencies that each determines its own policy. (Source

May Day Rally turns violent in Seattle
Police used "flash bangs" and pepper spray against some protesters who pelted them with rocks and bottles late Wednesday, as violence erupted during May Day in Seattle. Protesters threw rocks and bottles at police officers and news crews. As they moved through downtown Seattle to another nearby neighborhood, they flung construction street barriers, trash cans and newspaper bins on the streets in an attempt to block advancing police officers. Windows of local businesses were broken and vehicles with people in them were banged around. In the aftermath, 18 people were arrested, the Seattle Police Capt. Chris Fowler said. (Source Associated Press)

Kroger's New Weapon: Infrared Cameras
Supermarket giant Kroger Co. (KR) is winning the war against lengthy checkout lines with a powerful weapon: infrared cameras long used by the military and law-enforcement to track people. These cameras, which detect body heat, sit at the entrances and above cash registers at most of Kroger's roughly 2,400 stores. Paired with in-house software that determines the number of lanes that need to be open, the technology has reduced the customer's average wait time to 26 seconds. That compares with an average of four minutes before Kroger began installing the cameras in 2010. Kroger's system, dubbed QueVision, is now in about 95% of its stores, which operate under the Kroger, King Soopers and Dillons names, among others. (Source

Tyco IS takes 'disciplined approach' to making margin
The company has instituted incentives for its sales force to go after high-margin business with recurring service revenue attached, and there’s a tiered approval process for projects that do not meet certain profitability parameters. Tyco, "at least in North America, is deadly serious about discipline in demanding a fair margin for their value proposition and walking away when they believe the margin does not warrant it.” Tyco wants to make sure “it allocates its time and resources to the appropriate jobs. So, we do the value-added design work and installations...that lead to higher-margin service revenue and longer, stickier customer relationships,” Longo said. It’s an approach that “benefits the customer as well as Tyco from a focus and a financial perspective,” he added. Ludwig said customers like it because Tyco spends “more time upfront doing design work...designing the right system and coming up with the appropriate solution.” (Source

J.Crew chairman & CEO Mickey Drexler talks of the need for Retailers to become more creative in the marketplace.  Mickey Drexler spoke with Willow Bay from the Milken Institute Global Conference in Los Angeles about price pressure on retailers from ecommerce sites offering better value on merchandise. (Source

Cell phone Thefts Grow - it's an epidemic, but the Industry Looks the Other Way
Police officials say the cell phone and handset industry has not done enough with technology to solve the theft problem. In San Francisco last year, nearly half of all robberies involved a cell phone, in Washington, cell phones were taken in 42 percent of robberies. Some compare the epidemic of phone theft to car theft, which was a rampant problem more than a decade ago until auto manufacturers improved antitheft technology. Carriers say they have faith in the database, which they created with police departments across the country. They also say they are taking independent steps as well to address the problem. Verizon, for instance, says it has its own stolen phone database, making it impossible for devices reported as stolen to be reactivated on its network. (Source

Anonymous hackers planning May 7th USA attack to 'wipe' government and banking websites from the Internet  Anonymous: 'We Will Wipe You Off the Cyber Map' Security experts say that OperationUSA, a coordinated online attack against banking and government websites slated for May 7, is a serious threat. As a result, organizations should be upping their distributed-denial-of-service attack mitigation strategies to guard against the attacks, which are being coordinated by the hacktivist group Anonymous. Will any retailers get caught up in the collateral damage? Are you talking about it? (Source

The IOBSE - The International Organization of Black Security Executives is holding their annual conference next week on May 8th - hosted by Limited Brands in Columbus, Oh. Providing professional resources. Promoting and aiding in the exchange of information, ideas, experience, and knowledge. Representing, supporting, and promoting the security industry for minorities. Providing educational training for professionals with the highest degree of integrity and ethics. This organization is absolutely dedicated to developing their membership and expanding their college recruitment program with their best in class mentoring programs and partners. Next weeks conference topics include:

Workplace Violence and Active Shooter Planning, Prevention and Response
● Exploring Emerging Security Technologies: CCTV/ Facial Recognition/ Video Analytics
● Global Security Options
● Examining eCommerce and Supply Chain Resilience
● Diversity in the Workplace
● Managing Security Budgets and Finance
● Social Media Information Security and Privacy
● Assets Protection and Loss Prevention Implementation Strategies
● Designing a Roadmap to Advance Your Security Career To the Next Level

"Developing Future Leaders for Tomorrow's Challenges"

No Secret to Fighting Cargo Theft, says Schneider's Dir. of Safety & Enterprise Security  Schneider National reported a 40 percent drop in full-truckload thefts and a hefty 50 percent reduction in total value per load stolen. It's the sixth year that the company has reported a drop in cargo thefts. The secret? There is no secret, said Schneider's Director of Safety and Enterprise Security, Walter Fountain. And he should know: Fountain recently served as the chairman of the American Trucking Associations' Supply Chain Security and Loss Prevention Council. "I've always believed our proactive planning makes Schneider's security program a success story year after year," Fountain said. "It's all about knowing the ins and outs of the freight we're moving, keeping our customers updated, and arming our drivers with exceptional training and information." (Source

Homeland Security shuts down 10 websites selling counterfeit cycling kits
Ten websites selling fake cycling kit such as counterfeit frames and jerseys have been shut down by US authorities – but one specialist has warned that the issue of fake goods is growing and costing the industry millions in lost revenue. "We’re under sustained attack right now.” (Source

Critics say E-Verify system still has too many problems
Lawmakers and attorneys in Minnesota believe that the E-Verify system, a government database for employers to verify that their new hires are eligible to work in the United States, may not be ready just yet. Lawmakers have raised concerns about a clause in the Senate immigration legislation which would make the E-Verify system mandatory for all businesses within five years. (Source

Nike makes a size 100 shoe for an elephant with a limp.  Nike was commissioned to design and build a shoe for a female elephant that was developing arthritis. The grey leather shoe was constructed with a lift built in to compensate for one of the elephants legs being longer then the other. A pink Nike swoosh was stitched on the sides. When news hit the Social media, Nike was flooded with support from fans over the company’s good deed. (Source

Two armed men hit a Cricket Wireless store in Chandler, Arizona.  The female associate was forced to turn over the contents of the safe, then tied up, but was left unharmed. The suspects appeared to only be focused on the cash available in the store. (Source

Sevierville Police are searching for a Sprint store burglar; $50,000 of inventory stolen.  Sevierville police are searching for an unidentified man they say burglarized the same Sprint store twice in one month and made off with more than $50,000 in cell phones and cash. The first burglary occurred at 4:15 a.m. April 13, and the second was at about 4 a.m. April 29. (Source

Repeat offender faces 20 years for stealing a television in Idaho.
William Turner pushed a flat screen television and a folding table out the doors of a local Idaho store; the total value was nearly $500. Assistant Commonwealth's Attorney Cooper charged Brown with grand larceny and is seeking the maximum sentence for this repeat offender. (Source

Third strike suspect faces 5 years for stealing two items at Dollar Tree in Maine. The repeat offender already has two prior convictions; this theft may put him behind bars for up to 5 years. Floyd Patrick and a juvenile female accomplice concealed a package of batteries and an SD card in Patrick’s backpack and attempted to leave the store. (Source

The best ever fuel heist gone wrong caught on video surveillance.  The incident happened at a Caltex station in Australia, last week. The couple was apparently trying to steal gas and when the station attendant approaches the couple, who had already started pumping gas, the driver apparently panics and flees the scene, while his accomplice is still pumping gas. Surprisingly, the couple that attempted to steal gas has yet to be charged with any crime. (Source

April Same Store Sales Results
Rite Aid down 4%

Quarterly Same Store Sales Results
Sally Beauty Q2 down 0.8% with revenue up 1%




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IOBSE - Save the date! May 8-10, 2013 Spring Conference. Hosted by Limited Brands in Columbus, OH







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Bill Turner Joins Universal Surveillance Systems as
Vice President, Customer Relations

Rancho Cucamonga, CA – May 1, 2013 – Universal Surveillance Systems LLC (USS), the architects of loss prevention solutions, has named Bill Turner as vice president, customer relations. With over 30 years of executive level loss prevention (LP), customer service, operations and logistics experience in the retail and entertainment industries, Turner will oversee client development and strategic planning to reach new markets and direct customer relations initiatives during company expansion.

Turner was most recently senior director of retail operations with the Cole Haan Division of Nike, Inc. where he was responsible for national store operations, loss prevention, facilities, inventory management and training. His background also includes executive positions with Walt Disney World Company in operations, support services and distribution; with Lorimar, Inc. in facilities management, procurement, transportation, risk management and policy development; and with Bullock’s Department Stores as vice president of operations overseeing security, loss prevention, expense control, staffing and customer service.

“Bill brings an impeccable suite of skills and experience in customer relations, operations and planning to USS,” said Adel Sayegh USS President and CEO. “His demonstrated executive organizational leadership in driving uncompromising excellence in customer focus, quality, efficiency and organizational structure will lead USS’ exponential growth in product innovation and industry expansion. As USS accelerates its reach into new markets and enlarges its presence within existing ones, Bill will be instrumental in reaching out to new partners while evolving our extensive infrastructure to assure seamless continuation of the exceptional quality, performance and service standards that have been the integral hallmark of USS and set us apart from the competition.”

Turner can be reached at

For more information on USS and its products and services, visit or call 1-800-488-9097.

Scott Richardson
Corporate Communications Manager
Universal Surveillance Systems


Axonify. Read how Pep Boys reduced their shrink by 55% by overhauling their LP awareness program. Download.


Kroger's ORC team plays vital role in helping Jackson, Tenn., police in busting ORC ring and multiple fencing operations - Case is ongoing - update expected later today. Police served search warrants Tuesday at three Royal Street businesses that investigators believe are involved in an organized retail theft ring and selling stolen merchandise. Jackson police Deputy Chief Barry Michael said during a news conference Tuesday that investigators issued search warrants on three businesses — College Mart, International Fashions and Royal Quick Stop and one residence of a business owner. No arrests have been made yet,” Michael said on Tuesday. “There could be more businesses involved, and if there are, we want them to know that we’re going to continue to conduct these unannounced search warrants." Michael said more information will be forthcoming about the investigation. He also thanked the Organized Retail Crime Division of Kroger for assisting the department in researching and investigating how to detect organized theft rings. (Source

Interesting development in same city as above case - Two women hit Macy's stores multiple times for over $6,000 in Jackson, Tenn.  Jackson police are asking for the public's help to identify two women suspected of stealing more than $6,000 of merchandise from Macy's. Police were called to Macy's at the Old Hickory Mall in reference to the thefts, Tuesday. Store workers reported that a pregnant black woman entered the store Sunday and took more than $2,000 worth of merchandise. They said the same woman returned to the store Tuesday and was accompanied by another woman. Tuesday, the women allegedly stole 62 items (59 POLO shirts and three pairs of POLO jeans) from a display table and left the store without paying for them. (Source

3 charged with retail theft in Naperville; one tasered by Police.
Jason Levigne was charged with aggravated assault and retail theft. Levigne’s two female accomplices were charged with retail theft. Police were summoned to the Downtown area for suspicious activity around 3:45 p.m. on Tuesday. While police were investigating, Levigne fled the scene and there was a brief chase on foot. At one point he charged at an officer, who deployed a stun gun to take him into custody. (Source

Two ORC suspects hit Victoria’s Secret for 160 pairs of panties in Fairfield, Connecticut. Two females believed to be between 13 and 20 years old, cleared out 6 drawers of merchandise valued at nearly $1800 and fled. Police are searching for the suspects. (Source

Opelika Police are looking for three suspects in connection to laptop thefts from Target.  Three suspects are wanted in connection with the theft of three laptops valued at $600. The one female and two male suspects entered the Target store with a tote bag containing items they had left behind following the theft. (Source

Do you have an ORC case to share? Publishing it educates the LP & retail community
which might fuel even more jobs and funding.
Share your ORC news and help the industry grow


Tyler police charge 21 in identity theft investigation.  A four month Fraud investigation conducted by investigators of the Tyler Police Department, FBI and other County and local police agencies has led to numerous suspects being charged with Engaging in Organized Criminal Activity. Investigators were contacted since January, 2013 by 45 victims who stated that their identity was fraudulently used stemming back to 2012. The suspects were going on-line and obtaining multiple loans, using the victims’ identities, and have the funds transferred into the suspect’s bank accounts. Investigators have identified 21 suspects at this time, most from Tyler, for their involvement in the fraud scheme. (Source

Two Pensacola women face charges of identity theft; $22,000 in fraudulent charges.  Multiple charges have been filed on two Pensacola women who stole identification information from at least 10 people, used some of the information to open credit card accounts and to fraudulently withdraw money from at least one victim’s bank account. Approximately $22,000 was stolen from credit card companies and banks using victim identifications. The money was used for things like food, clothes and a vacation to Atlanta. (Source

An Oregon man sentenced to 4 years for identity theft.
Tuesday afternoon, Bradley Berg was sentenced to 4 years in prison and ordered to pay $45,000 in restitution for aggravated identity theft, wire fraud and burglary of a federally insured credit union. The Sheriff's Office initially began their investigation on Oct. 7, 2010, after a break-in and burglary was reported at an Office Depot store. After months of investigation, deputies arrested Berg in a stolen car in North Portland. Officers say Berg told his girlfriend, Kristin Burke, to sell stolen merchandise on internet. (Source



Vendor Spotlight



David Bruce Williams, Scout Leader, Volunteer and
38 year Tyco Integrated Securities (formerly ADT) E

David Bruce Williams, 59, died on April 28, 2013 at his home in Verona. A funeral mass will be offered in St. Raphael Church, Livingston, on Friday, May 3 at 10 a.m. Visiting in the Prout Funeral Home, 370 Bloomfield Avenue, Verona on Thursday from 2-4 and 6-9 p.m.

In lieu of flowers, donations to BSA Troop 2, c/o 370 Bloomfield Avenue, Verona NJ 07044-2428 or to the Verona Rescue Squad, 12 Church Street, Verona NJ 07044 would be appreciated.

Below is an additional comments in memory of Bruce.

I was saddened to hear of the passing of Bruce Williams. I worked with Bruce for a short time during my tenure at Staples and always found Bruce unique in his genuine willingness to help and that he always came through on his promises to me. He was a true gentleman and I am absolutely taken aback by this news. I feel very sorry as well for his family, friends and co-workers.

Kevin Plante/CVS Caremark
Director, Loss Prevention Reporting and Analytics


Job Opening




DVP Loss Prevention Helzberg Diamonds North Kansas City, MO Helzberg Diamonds
Dir, Security Risk Info & Analysis Target Minneapolis, MN Target
Head of Safety & Loss Confidential London Linkedin
Director FLD LP CVS Caremark California CVS Caremark
Senior Director, LP Corporate Hoffman Estates, IL Sears Holdings Corp
West LP Director Gap San Francisco, CA Gap Inc.
Director of Loss Prevention CVS Caremark Lumberton, NJ CVS Caremark
Sr Mgr of Global Security YUM! Brands Louisville, KY YUM! Brands
Director of LP - East Zone Express New York, NY Express
Director of LP - East Zone Express Miami, FL Express

National Account Mgr



Downing & Downing

Dir of Loss Prevention


Philadelphia, PA

Downing & Downing

Dir of Loss Prevention


Central Midwest

Downing & Downing

National Acct Sales Mgr


Chicago, IL

Downing & Downing



Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Assistant Mgr, Sec & LP Purolator Inc Edmonton, AB, Canada Workopolis
District Operations Mgr Home Depot Miami, FL Home Depot
Sr District Investigator Home Depot Delray Beach, FL Home Depot
District Investigator Home Depot Fort Lauderdale, FL Home Depot
Dept Mgr Store LP & Safety Lowe's Bay Shore, NY Lowe's
District LP Manager Kmart Rochester, NY Sears Holdings Corp
Loss Prevention Mgr Sears Stockton, CA Sears Holdings Corp
Loss Prevention Mgr Kmart Warner Robins, GA Sears Holdings Corp
Safety & Security Mgr IKEA Houston, TX IKEA
Regional LP Manager CVS Caremark Laurel, MD CVS Caremark
Regional LP Manager CVS Caremark Phoenix, AZ CVS Caremark
Mgr District LP Walgreens Kentwood, MI Walgreens
Mgr District LP Walgreens New York, NY Walgreens
District LP Manager Big Lots Tampa, FL Big Lots
Regional LP Manager RadioShack Nashville, TN RadioShack
Regional LP Manager Burlington Coat Factory Dallas, TX Burlington Coat Factory
Area LP Leader JC Penney Tucson, AZ JC Penney
Area LP Leader JC Penney Fargo, ND JC Penney
Area LP Leader JC Penney Matthews, NC JC Penney
Loss Prevention Leader JC Penney Hatillo, Puerto Rico JC Penney
Loss Prevention Leader JC Penney Montebello, CA JC Penney
Assistant LP Supervisor Macy's Dallas, TX Macy's

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On the Move: Home of the Industry's Original - Sponsored by Cival Demand Associates

Victoria To-Dowd was named Loss Prevention Manager-North America for LUSH Fresh Handmade Cosmetics.

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8 Ways to Undermine Yourself as a Leader  While honing your leadership skills, make sure you are not undermining yourself. You could be  falling into these pitfalls and not even realize it! These traps can be sneaky and may even cause you to do a double take, but they are out there. There is a difference between being polite and making someone's day.  (How will you show your gratitude?)

How to Influence People with Your Ideas
How can you get your idea to rise above all the other competing ideas and be heard? You will have to enter the 'ideaplex' where videos go viral, blogs and webinars are being published every day, and everyone is tweeting.  If you can answer the following questions then your idea will most likely be connected with by others. (Become an 'idea entrepreneur')

Want to Be a Better Leader? Put Yourself First  Sounds kind of selfish doesn't it? But as a team it all starts with you, the boss. In order for people to feel like they can invest their time and really follow you, they have to know that you would invest the time in yourself. If you can focus on yourself, they will become inspired. (Ripple effect)

5 Decision-making Types: Which One Are You?  In order to build a supporting and strong team you need to first understand your own strengths and weaknesses. Out of the five identified decision-making styles learn what yours is and how you can improve your leadership skills by understanding your type. (Are you a Motivator or a Guardian?)

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The speed of the day and today's economic pressures often tempts even the most defined professional to take shortcuts and risk exposures that ultimately they have to mentally deal with and occasionally have to face the consequences for. There is no better use of the adage, It's the Tortoise vs. the Hare, and the tortoise always wins, that applies here. Staying grounded in your principals, committed to your mission and being a professional is what should drive every executive every day – remembering that long term actions speak louder than words and the tortoise always wins will hopefully rule the day.

Just a thought,
Gus Downing

Gus Downing

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