CONNECT with Law Enforcement & Restaurant Practitioners
RLPSA CONNECT is a one-day power workshop
on June 2nd for LP, Security &
Safety teams focused on crime activity against Quick Service
Restaurants (QSR), casual dining restaurants and other food service
providers. RLPSA CONNECT Chicago is a FREE event for our RLPSA members.
Attend RLPSA's FREE one-day workshop June 2 using this code:
RLPSAdaily. Check out the list of
speakers and value-packed agenda covering labor, crime, terrorism and more here:
limited, register today.
Limited seating (75 available seats) so register today by
emailing your name, title, company and email address to Executive
Director, Amber Bradley, at
Twelve Senior LP jobs
eliminated in eleven months
With Barnes & Noble eliminating
two senior LP roles yesterday, with one remaining, that makes it twelve in the
last eleven months. One a month regretfully.
This includes Saks Fifth
Ave, Vitamin Shoppe, Talbot's, three Divisional Directors at Lowe's, one
Director at 7-Eleven, one Director position at Compass Group, The Bon Ton,
Cracker Barrel, and now two at Barnes & Noble.
Priceline Proves Value of
Anonymous Employee Hot Line
President Loses $13 million From Tip Line Call
The news last week that
Priceline Group Inc. Chief Executive Darren
Huston was forced to resign after an internal company investigation instigated
showed he was having an improper
sexual relationship with an employee proves the value of companies
having ways for workers to report unethical behavior in an anonymous way, said
an executive at a company that provides such hotlines to businesses. Mr. Huston,
a married man, won't receive any severance payments and agreed to
forfeit $13 million in equity awards as part of his dismissal.
An anonymous hotline, as far as we're concerned, is the epitome of best
practices for protecting a company against fraud," said Kenneth H. Springer,
executive vice president of Corporate Resolutions. "It sets the tone for the
[company] culture; if something is going on, employees are encouraged to say
something. Anonymity is the key."
Companies with hotlines or other
anonymous ways of reporting potential bad behavior, such as online portals, are
much more likely to detect fraud through employee tips (47.3%) versus those that
don't have these reporting mechanisms (28.2%), according to
a survey earlier
this year from the Association of Certified Fraud Examiners.
story last week and the Daily's #1 article last week -
Priceline C.E.O. Resigns
Over Relationship With Employee
Security Services and Universal Services of America to Merge to Create Leading
Security Company in North America
Named AlliedUniversal, Will Provide
Localized Response & National Support With Approx. 140,000 Security Officers
CONSHOHOCKEN, PA and SANTA ANA, CA--(Marketwired - May 3, 2016) - AlliedBarton
Security Services and Universal Services of America today announced that they
have agreed to merge, creating the leading security company in North America.
The combined company, which will operate under the AlliedUniversal brand
following the close of the transaction, will offer its clients localized
response and national support with industry-leading technology solutions and
approximately 140,000 highly-trained officers. It is expected to have total
annual revenues of approximately $4.5 billion. The transaction is expected to
close in the third quarter of 2016, subject to customary regulatory approvals.
E-commerce is Chipping Away at Brick and Mortar Sales
declined by up to 25% due to shift from in-store to online sales
was revealed today as part of Karabus' latest retail industry study, which found
that operating earnings as a percent of sales has declined by up to 25% due to a
shift from in-store to online sales, combined with e-commerce and omni-channel
investments and the high cost of fulfilling e-commerce transactions.
"Retailers haven't yet figured out how to grow and maintain brick and mortar
profitability while trying to keep up with the likes of Amazon in today's
increasingly digital environment."
New Metrics for a
New Retail Industry
Thought Leader Says Same Store Sales # is Old School
Lets Go Omni With Our Numbers Too
Sales and sales growth have been and will
remain key metrics in retail, but only within a context of cash flow and market
capitalization. And, not entirely surprising, it might be time to cut same store
sales loose as a key performance metric. You get what you measure, and
attributing sales to particular channels only drives channel conflict. It also
has nothing to do with an omnichannel shopper experience.
Sales-per-shopper is the most salient selling metric, and it's available across
all channels. Plus, while average transaction value (ATV) is still useful, sales
per customer across all channels is more reflective of omnichannel
Other key operational metrics include customer
acquisition costs and lifetime customer value calculations, and shopper
experience requires analysis into shopper engagement and shoppers' transitions
through their often widely varying purchase cycles. It's about brand awareness,
recognition, retention and loyalty. And, for retailers, it's about maximizing
each and every opportunity to connect with, interact, listen and engage.
Editor's Note: The customer who's been shopping at your local store buys online -
and store doesn't get credit. But didn't they help develop that customer and
aren't they your bill board. If we're truly moving to an Omni experience and
influence then its time to rethink our metrics. After all having the stores
separate from online only facilitates an internal us them culture.
Measurement Must Change As Retail Change Continues
In today's e-commerce, services-driven retail environment, sales per square foot
simply isn't a relevant metric anymore. Editor's Note: Two articles on this in
one day means there's a move afoot and the "C's" must be looking at it.
Protecting employees against workplace violence
How can employees protect
themselves, particularly in situations where the perpetrator is another
employee? The OSHA suggests that employees learn how to recognize, avoid, or
diffuse potentially violent situations by attending personal safety training
programs. Supervisors should also be alerted to any concerns about safety or
security and report all incidents immediately in writing. If the employer does
not respond to a complaint, the employee should document and log all incidents
and threats of workplace violence.
Victims have the right to come
forward and report incidents of harassment or abuse. Unfortunately, many victims
may choose to remain silent in order not to "rock the boat" or because of fear
that the perpetrator will retaliate and they would lose their jobs.
Aeropostale Preparing to File for Bankruptcy This Week
Plans to close more than 100 stores
New York-based Aéropostale plans to seek
chapter 11 protection in the next few days before May rent payments are due, the
people said. The retailer would close more than 100 of its roughly 800 stores
soon after filing and potentially more later, the people said.
manufacturer MGF Sourcing started demanding payment upfront for merchandise, and
is owned by Aéropostale lender Sycamore Partners, a private-equity firm that
focuses on retail and consumer investments. Aeropostale signed a loan deal with
Sycamore for $150M in 2014. Sycamore owns Talbots, Belk, Dollar Express (which
is looking for their first Dir. of LP positon), Hot Topic, and a number of
Some 55% of U.S. retailers that filed for bankruptcy since 2005
ended up going out of business, versus 5% in other industries, according to an
October study by consulting firm AlixPartners LLP. wsj.com
Flight? Budget Hours, Not Minutes, for Security This Summer
Security lines at airports are getting longer
- much longer -
and wait times could reach epidemic levels when air travel peaks this summer,
according to airlines, airports and federal officials.
A combination of
Transportation Security Administration screeners, tighter budgets, new
checkpoint procedures and growing numbers of passengers is already creating a
mess at airports around the country. While federal security officials say they
are hiring and training hundreds of additional screening officers, matters are
not expected to improve anytime soon.
"This is going to be a rough
summer; there is no doubt about it," said Gary Rasicot, T.S.A.'s chief of
With David Yurman filled, that opens up Gucci -
Build-A-Bear Workshop exploring strategic alternatives
Sheetz, 500 convenience stores, to hire 8,000 employees companywide
City begins 80 store expansion - in Mexico
Grocer Fairway Group Files For
Quarterly Same Store Sales Results
Texas Roadhouse Q1
co.-owned comp's up 4.6%, sales up 12%
CVS Health Q1 comp's up 4.2%, pharmacy
comp's up 5.5%, front-end comp's up 0.7%, net sales up 18.9 Del Taco
Restaurants Q1 comp's up 3.2%, sales up 3.2%
West Marine Q1 comp's up 2.7%,
sales up 2.6%, online sales up 31.4% - 11.9% of total sales
comp's up 2.2%, sales up 2.6%