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2017 CNP Expo
May 22-25

Utah ORC Association Impact ORC Conference
May 23

Fraud & Breach Prevention Summit: Chicago
June 20-21

Axis Retail Leadership Forum 2017
Aug. 14-16

Twin Cities ORC Association Annual Conference & Training
Aug. 15-16

ISCPO 2017 Conference
Sept. 12-13

ASIS International
63rd Annual Seminar

Sept. 25-28

Colorado Organized Retail Crime Alliance Conference
Oct. 17

See More Events

Research for Action: 2017 Loss Prevention Research Council Focus
Read Hayes, LPRC; Tom Meehan & Chad McIntosh, Bloomingdale's

Quick Take #23

The NRF's Cyber Security Efforts & Legislative Update
Tom Litchford and Paul Martino, NRF

Quick Take #24

Coming Next:

Live in NYC at the NRF Big Show - Closing Remarks

See more videos

View episode release schedule

2016 report coming in the Daily.

Check out the Daily's Exclusive 2016 Reports

2017 Q1 Robbery Report

2017 Q1 Internet Jobs Report

Q1 2017 Update

2016 Retail Violent Death Report

2016 Robbery Report

2016 Senior LP/AP Job Report

2016 Internet Postings Job Report 


International Organization of Black Security Executives Holds Successful Spring Conference at Wal-Mart HQ

IOBSE's 2017 Spring Conference was an amazing event and one of the best ever! We wish to thank Walmart for their extraordinary hospitality in hosting this year's conference at their corporate headquarters in Bentonville, AR. We would also like to extend a special thanks to all of our sponsors for their generous support. Our primary focus was to offer all of our attendees an educational forum to learn about emerging trends within the Security industry. To ensure our attendees had plenty of time to interact with peers and establish new connections, we had plenty of networking events and breaks built into the two-day conference.

Presentation topics included: The New Dynamics of Threat Assessments Building, Developing & Leading High Performance Teams, Leading Change and Active Shooter Response to name a few. We also heard from two discussion panels on Security Convergence and Building your Professional Brand. We heard various distinguished presenters from Gap Inc., Ross Stores, Walmart, Sears, CVS, Tyco, LinkedIn, and The University of Central Florida. In addition to the security practitioners that were in attendance we sponsored 27 college students from universities across the country. We rounded out our conference at our Black Tie Dinner, by way of celebrating and recognizing several those for their contributions and tireless efforts.

We hope attendees enjoyed the inspiring keynote speakers, leadership panels, and expanded their network of colleagues and friends. Thank you to our valued conference attendees, presenters, exhibitors and sponsors for your participation in IOBSE's 2017 Spring Conference. We look forward to seeing you in 2018!

(Pictured L-R) Mike Rock (Walmart), Fanchon Barnes
(CVS Health), Courtney Record (Ross Stores)

Keith White (GAP Inc.) & Christina White (Ross Stores)

Security Convergence Panel: (L-R) Anthony Williams (Walmart), Jerry Geisler (Walmart), Gary Smith (Walmart), Tom Arigi (Walmart), Ken Sensor (Walmart)

Tremanye Bess (LinkedIn)



Nedap introduces new iSense Lumen 3-in-1 RFID antenna
In-store hardware for article surveillance and article tracking

Today, Nedap announces the global launch of its new iSense Lumen line. It is the latest extension of Nedap's successful iSense hardware platform for article surveillance and article tracking in retail stores. In the first half of 2017, Nedap will introduce three iSense Lumen antennas starting with the Lumen iL45, which offers new user feedback functionalities. It can be used at multiple locations in a store, thus optimizing the retailer's product availability. Learn more here.

"The disruption is just unfolding"
The industry's troubles are just beginning
NRF's CEO - Launched Certif. Program to Help

says Mark Cohen, a former CEO of Sears Canada who now directs retail studies at Columbia Business School. "I think the number of store closings will continue at an accelerated pace right through this year into next year."

Traditional brick-and-mortar stores are grappling with intense transformation of their business to be more Web-based and trying to reconcile their old business model with one in which profit margins are thinner.

For some big national chains this year the process of reassessing their businesses after the holiday shopping numbers come in and adjusting it by closing or reallocating resources, is resulting in a bloodbath. "It's not clear what we're going to look like on the other side when this is all over, if it in fact is ever all over," Cohen says.

Matthew Shay, CEO of the National Retail Federation, says historically, changes in retail have happened slowly. Not so today. "The velocity of change is unlike anything we've ever seen," he says. "Before, things happened over a generation; now they're happening overnight."

Shay says retail's workforce needs are shifting, which is why the trade group launched a program offering certification to laid-off workers in January, hoping to retrain them with higher-level skills that are in demand. "They'll be in operations; they'll be in warehousing; they'll be in store management; they'll be in digital," he says.

The retail jobs of the future might be in a distribution center, but he says those jobs are typically far away from metropolitan areas where more stores are located and require different types of skills than those of, say, a cashier.

There is a lot of stress in being a retail worker today," Appelbaum says. "You worry about e-commerce, you worry about automation, you worry about what's happening with all the retail jobs that are being lost as stores close."

Politicians speak about how to manage job dislocation in coal mining and manufacturing. Now, Appelbaum says, it's time to do the same for retail. npr.org

Top Two Executives Of Credit Card Processing Company Charged In $30 Million Overbilling Scheme
MICHAEL MENDLOWITZ, a/k/a "Moshe Mendlowitz," and RICHARD D. HART, a/k/a "Rick Hart," on charges of fraudulently operating a payment card processing company that operated under various names including Commerce Payment Systems ("CPS"). MENDLOWITZ, the chief executive officer and part owner of CPS, and HART, a CPS vice president and director of sales and the president of a number of CPS affiliated companies, are charged with masterminding a years-long scam that took more than $30 million from more than 10,000 small businesses, who relied upon CPS to help them process debit card and credit card sales. MENDLOWITZ and HART were arrested this morning and will be presented and arraigned later today before U.S. District Judge Vernon S. Broderick.

MENDLOWITZ, 42, of Woodmere, Long Island, and HART, 36, of East Meadow, Long Island, operated a fraud scheme founded on false claims of very low fees, along with false promises that there were "no hidden fees," and that rates were "guaranteed for life." In truth, however, CPS customers were charged all manner of hidden fees, and MENDLOWITZ subsequently altered customer accounts to add even higher fees. justice.gov

Retailers may prevail over banks in fight over limits on debit card transaction fees
As a Dodd-Frank replacement bill heads to the cutting room Tuesday, one controversial provision looks likely to end up on the floor: the repeal of the Durbin Amendment, which caps the transaction fees that debit card issuers can charge merchants. cnbc.com

House Bill: Private-Sector Employees Can Exchange OT for Time Off
On Tuesday afternoon, the House voted to pass a bill that Republicans have promoted since the Newt Gingrich era, one that would allow private-sector employees to exchange overtime pay for "compensatory time" off, electing to accrue extra hours off rather than extra pay in their wallets. The bill passed 229 to 197, largely along party lines. Making it legal for them to choose between an hour and a half of paid comp time and time-and-a-half pay when they work additional hours.

The White House said Tuesday that it supports the bill, saying in a statement that it would "help American workers balance the competing demands of family and work by giving them flexibility to earn paid time off."

The bill, she said, "provides flexibility for working moms and dads who need more time to spend taking care of their family responsibilities." washingtonpost.com
"It's Pro Time" replacing "Make More Happen"
Staples Revamps Marketing - Shedding Retail-Industry Baggage
Going After B2B - Business Services & Delivery

Staples Inc. is overhauling its marketing as part of a high-stakes pivot away from what it was built on -- selling low-priced office supplies at big stores.

The rebranding campaign kicks off next week with nationwide television commercials in which stores are nonexistent and products are only shown in passing. There's no mention of discounts either.

The plan includes adding 1,000 people to its sales staff, acquiring regional distributors, and offering memberships and services to make office and facilities management easier.

This is all part the company's push to expand its delivery business, which offers customers a sales representative and online ordering. This division was already generating more revenue than the brick-and-mortar stores, which have struggled as more consumers shop online. Staples, based in Framingham, Massachusetts, still has about 1,500 locations, but continues to pare the number downbloomberg.com

Relocation Packages Slim Down
Add this to the stress of moving to a new city for a job: Fewer employers are now offering mortgage assistance as part of their relocation packages.

Relocation packages vary widely, based on the level of the position, seniority of the employee and the size of the company. Employers tend to be more generous when there's strong demand for certain jobs.

"We're actually seeing a larger movement toward paying a lump sum to employees who relocate," "That has to do primarily with the attitudes on housing in the millennial generation and allows the relocating team member the opportunity to allocate those funds to what will be most efficient for them to move." wsj.com
Walmart Canada, Director, Loss Prevention - Profit Improvement posted in Mississauga, Ontario, Canada
Walmart Canada operates a growing chain of 400 stores nationwide serving more than 1.2 million customers each day. Walmart Canada's flagship online store, www.walmart.ca, is visited by 400,000 customers daily. With more than 95,000 associates, Walmart Canada is one of Canada's largest employers and is ranked one of the country's top 10 most influential brands

The Director of Loss Prevention - Profit Improvement will provide a leadership role at the corporate level overseeing Merchandise Solutions, Inventory Reconciliation, Training / Communication, Loss Prevention Strategy and New Store Programs. ; (LP Dept support functions Store Support based). The role will be responsible to create strategies connected to driving accuracy and profitability across merchandising, distribution and operations. jobdiagnosis.com

Securitas Electronic Security unveils new HQ facility

Little Ceasar's Director of Safety, Security & LP job not accepting applications

Private equity firms eye Staples acquisition

Rue21 and Lenders in Talks Ahead of Likely Bankruptcy Filing

Credit Card Fraud Cases Continue to Rise in Polk County

Quarterly Same Store Sales Results

Coach Q3 North America comp's up 3%, consolidated net sales down 4%
Papa John's Q1 North America system-wide comp's up 2%, total revenue up 4.8%
Canada's Loblaw-Shoppers Drug Mart Q1 comp's up 0.9%, pharmacy comp's up 1.3%, front-end comp's up 0.6%
Canada's Loblaw stores Q1 comp's down 2.1% (excluding gas sales), Loblaw Cos. Ltd. revenue up 0.2%
Shoe Carnival Q1 comp's down 3.9%

All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality

E-Book: Protecting your IP camera network
Concern about cyber crime via IP cameras is real. And there's no magic bullet - no single solution for staying safe. Effective cyber security is about assessing risks and consequences and taking appropriate steps. It's about products, people, technology and ongoing processes. And about partnering with a supplier that's prepared to support you at every level.

Three layers of protection

Like all effective security, cyber security is about the depth of your defense. It's about appropriately protecting your IP camera network at every level - from the products you choose and the partners you work with to the requirements they - and you - set.

Layer 1: Security management - apply the security controls you need
Layer 2: Vulnerability management - best practices timely response and transparency
Layer 3: Learning and collaboration - understanding and mitigating risks

Download our e-book for an introduction to how you can improve your cyber health - ten best practices for a healthy network. The Axis Hardening Guide is a detailed hands-on guide for integrators and IT departments with concrete recommendations for system hardening. Visit the Axis product security website for up-to-date news and advisories as well as useful documentation. ifsecglobal.com

Criminals turning to fraudulent gift cards
Criminals are hacking the gift card systems themselves

As retailers and other businesses increase security measures to prevent the use of gift cards purchased with stolen credit card numbers, cyber criminals have been focusing on fraudulent gift cards, according to a report released this morning by Flashpoint.

Criminals have been turning to hacking the gift card systems themselves, figuring out how to find the gift card numbers of cards that have already been issued, but haven't yet been spent.

Flashpoint tracks chatter in underground, criminal forums, and noticed a sharp increase of conversations around "cracked" gift cards last summer. The number of conversations tallied per month went from just a handful for the latter half of 2015 and the first half of 2016, then spiked to nearly 600 last summer, with another spike to over 300 this past December.

These gift cards were legitimately purchased, and many recipients don't use them for a long time. The credit card companies don't complain because the gift cards were deliberately purchased by legitimate card holders.

"As far as we have seen there are no charge backs related to this and we aren't aware of any penalties facing merchants," said Liv Rowley, analyst at Flashpoint.

Worst case, the recipient of a gift card would complain that it didn't have any money on it, or it didn't have as much money on it as they expected. "This type of fraud does indeed often times go unnoticed by customers," she said.

But that doesn't mean that retailers should ignore the problem, she said.

"We've heard anecdotal evidence from retailers who absolutely see fraud happening at the levels of thousands of dollars lost," she said. "This type of fraud has a big impact on retailers, as they are selling products to people who aren't the rightful owners of the gift cards - or are providing products and services on gift cards that were never paid for."

Merchants should add some security measures to their gift cards, she said, so that they are no longer such attractive targets for criminals.

Flashpoint recommended that companies issuing gift cards implement a real system for checking PINs when verifying card balances, use CAPTCHAs, and generate random card numbers or letter and number combinations. csoonline.com

DDoS Attacks Surge, Organizations Struggle to Respond
Organizations often discover a DDoS attack only after being alerted to the fact by a third-party or customer, Neustar survey shows.

Despite heightened awareness of distributed denial-of-service (DDoS) attacks, organizations are taking longer to detect and respond to them.

Neustar, as it has done the previous three years, surveyed some 1,010 CISOs, CIOs, CTOs, and other corporate executives from around the world on the frequency and impact of DDoS attacks on their organizations.

About 850 respondents, or 84% of the total, say their organizations have experienced at least one DDoS attack in the past 12 months, compared to the 73% who said the same thing in last year's survey.

Eighty-six percent say they have contended with multiple DDoS attacks over the past year. Up 4% from last year.

Nearly half of the impacted organizations say their DDoS attacks coincided with some form of breach or malicious activity on their networks, including data theft and ransomware. For instance, 47% report discovering virus activity on their network after a DDoS attack, 43% cite malware as being activated, and 32% report customer data theft. darkreading.com


S-Tron wins PSA Security Network's
prestigious President's Award

We never work for recognition here at S-Tron, but believe that when we dedicate every moment to giving our best, our effort will speak for itself and people will notice.

Again, we are humbled to share that someone has taken notice. PSA Security Network, the world's largest electronic security cooperative, owned by the most progressive security integrators throughout North America, has awarded S-Tron with the prestigious President's Award for the Northeast Region.

Director of Sales, Everett Cope, explains "It's a great honor to be recognized for all the hard work everyone at S-TRON puts in every day. PSA is a fantastic partner that assists with S-TRON's growth and we are glad to have them as a solid resource".

S-TRON President, Pete Mattschull, was in attendance to receive the award from Tim Brooks (PSA) while at the PSA Convention in Grand Cayman.

"Recognition like this only fuels our determination to work harder and always with the highest levels of integrity," Cope continued, "And that is exactly what we plan to do."

PSA members are responsible for over $2 billion annually in security, fire, and life safety installations. In addition to exceptional equipment selection, PSA offers industry leading education and training as well as vetted solutions and services that can enhance any security company's operations.



Five Top Senior LP Jobs in 60 Days
Canadian Senior LP/AP Market is HOT
Walmart, Shoppers Drug Mart, Canadian Tire, Toys R Us, Holt Renfrew

All posted in last 60 to 90 days with Holt Renfrew filled and one pulled down off the web. This is a busy time for the LP market. What a shake up. Great opportunity for new leaders. That brings new starts for everyone as we mentioned in last weeks article. Good Luck folks. Gus Downing

Walmart Canada, Director, Loss Prevention - Profit Improvement posted in Mississauga, Ontario, Canada

Understanding Your Total Loss
When retailers measure loss, they're often looking at shrink: the difference between the book value of inventory that they presume to have and the inventory determined by physical count. Looking at only shrink, however, will not give a retailer their total loss.

Like loss prevention expert Stephen O'Keefe said, "If business wants to understand risk and exposure, they need to understand losses and take all forms of loss into consideration. They need to look at the whole package, not the shrink line."

To get to that point - finding a comfortable level of loss - retailers must first calculate the total loss, including losses from theft and fraud, across every retail channel, and all the expenses that go into preventing loss. With a clear, accurate honest view of loss, retailers can better prepare to fight theft, determine their profitability, and serve their customers online - where they are increasingly shopping.

So the question retailers need to ask has changed. Don't ask, what's the shrink rate? Instead ask: What is the total loss?  nxtbook.com

ASIS Toronto Best Practices: Drones, money, insider threats and more
The ASIS Toronto Chapter held its 24th annual Best Practices seminar in Markham, Ont., last week, highlighting topics of interest to security professionals such as job mobility and industry image, the evolution of the CSO role, unmanned systems, insider threats, active shooter scenarios, and security features in Canadian bank notes. canadiansecuritymag.com

Mac's Crime Prevention Success in Canada
Part 4 of an Interview with Sean Sportun, Mac's Security & LP Manager

Mac's Convenience Stores in central Canada is well known for having a multi-faceted approach to fighting crime and maintaining store security. Convenience Store Decisions spoke with Sean Sportun, ICPS manager, security & loss prevention for Mac's Convenience Stores, about the many initiatives the chain is using to combat crime, and how a Harvard Business Study is assisting its efforts.

Does the Harvard study only focus on the murals or the company's overall crime prevention program?

The behavioral team at Harvard is analyzing videos of incidents to determine suspect/employee behavior and have already provided some suggestions as it relates to training that we've implemented. We have been able to enhance our security/safety training for our employees using the information from Harvard.

CSD: Can you give an example of changes you've made to training based on observations from the study?

SS: We always encourage our employees to keep busy during their night shift; be out on the sales floor and complete duties, such as clean up the store, replenish the items and so forth. That in itself can be a crime deterrent, meaning the suspect wants the employee behind the register because it's easier for them to get the money and get out. The experts from Harvard suggested that when a suspect enters to commit a robbery their anxiety level is high and if they observe an employee with something in their hands-like a broom- they consider that a threat because it's perceived to be a weapon.

As a result, we added a new portion to our training to emphasize if an employee is out doing daily or nightly duties and a robbery does occur, to immediately drop what they have in their hands, and put their hands up as one way to de-escalate the situation and signal compliance.

Read Part 5 of the interview in next week's Canadian Push

Salvation Army Exec In Ontario Guilty Of Selling Millions in Donations
To Black Market

A former Salvation Army executive diverted truckloads of donations received by the charity to the black market as part of scheme to make money, a Toronto court has ruled.

David Rennie was found guilty this week of six charges related to the setup, including fraud, theft and trafficking in stolen goods, though he was cleared of a conspiracy charge after a judge found his co-accused not guilty.

Justice Sandra Bacchus said in her decision that over two years, Rennie partnered with a wholesaler to cherry-pick the best donations and resell them for a profit, though it's unclear exactly how much he benefited financially.

The wholesaler, Umaish "Tony'' Ramrattan, "profited handsomely'' but Bacchus said she couldn't be certain of his intention to deceive since he had acted openly and with the approval of Rennie, who was then the executive director of a north Toronto Salvation Army location that served as a storage facility and distribution centre.

Bacchus said the pair worked together to reroute large amounts of food, products and toys - including some collected through the organization's high-profile Toy Mountain holiday drive - to a separate warehouse from where it was sold off to grocery stores and other retailers.

An estimated 100,000 items, worth roughly $2 million, were found in a warehouse in Brampton, Ont., and in a facility in Toronto. police said at the time. A detective on the case said he had never seen a similar operation of that magnitude. huffingtonpost.ca

Louis Vuitton takes on Ontario flea market over fake goods
$1M in knock-off goods previously seized

Luxury retailer Louis Vuitton is going after the landlord of a Toronto-area flea market over the alleged sale of knock-offs on its property. According to documents released on April 19 in Ontario Superior Court, the brand claims the owner of Dr. Flea's Flea Market at Highway 27 and Albion Road is liable for the infringement of Louis Vuitton's intellectual property.

In the court documents, Louis Vuitton is asking the landlord to declare that they knew about the sale of counterfeit goods and is seeking damages from the landlord for negligence, vicarious liability and copyright infringement.

Toronto fashion lawyer Ashlee Froese says this kind of legal action is about more than "pretty purses" and involves bigger issues around public safety and the possible funding of criminal organizations.

In court documents, Louis Vuitton claims vendors at Dr. Flea's Flea Market have been caught selling counterfeit products in the past. The court documents show that in 2012, Toronto police seized more than $1 million worth of knock-off merchandise from about 16 booths on the property. cbc.ca

McDonald's Canada says info of 95,000 job applicants hacked
McDonald's Canada says the jobs section of its website has been hacked, compromising the personal information of about 95,000 applicants over the last three years. The accessed information included names, addresses, phone numbers, employment histories and other standard job application information of those who applied online between March 2014 and March 2017.

"At this time, we have no information that the information taken has been misused," the company said in a statement. "We apologize to those impacted by this incident."

"The careers webpage will remain shut down until the investigation is complete and appropriate measures are taken to ensure that this type of security breach does not happen again," McDonald's said.  canadiansecuritymag.com

JYSK Announces 6 Canadian Stores for 2017

LCBO Workers Give Union Mandate to Strike

London, ON: Taxi driver dies after being assaulted in Mac's store parking lot
A 23-year-old London, Ont., man is facing a second-degree murder charge after the body of a taxi driver was found early yesterday in a convenience store parking lot.

Police say officers responding to an assault call found 64-year-old Vijay Bhatia of London without vital signs and he was pronounced dead in hospital. Bhatia had picked up two passengers and allege he was assaulted by one of them after driving the pair to the Mac's Milk parking lot.

Police were able to locate the passengers after the assault and took them into custody. One of them has since been released from custody without charges. cbc.ca

Update: La Ronge, SK: 3 charged with 2nd-degree murder in robbery that lead to restaurant owner's death
RCMP have laid second-degree murder charges in the death of Simon Grant after an armed robbery at a restaurant in northern Saskatchewan on April 15. As a result of the police investigation, three males were arrested without incident in the La Ronge area late Friday afternoon.

On April 15, police officials said three masked individuals entered Louisiana's Bar-B-Que with a baseball bat and two handguns. Grant was assaulted and an undisclosed amount of cash was stolen. The 64-year-old business owner was taken to hospital where he died from his injuries. globalnews.ca

Groups meet after rash of pharmacy robberies
Local pharmacists and law enforcement agencies came together Wednesday night to discuss the growing problem of pharmacy robberies, precipitated mainly by the growing local problem of opioid addiction.

Barry Horrobin of the Windsor Police Service said theft of drugs such as opioids and narcotics has sparked the increase in robberies. Last November, Windsor police unveiled a new pharmacy safety checklist that distributed to each drugstore owner to ensure they are doing all they can to prevent themselves from being a victim of an armed robbery.

The police safety check includes such things as studying the building design, limiting entrance to one access point, increased use of technology and video surveillance, plus assess where it is placed. It is also recommended that pharmacies use a time-delay safe for storage of opioids and narcotics, which makes the employee wait five minutes before opening and is therefore a deterrent to would-be robbers. windsorstar.com

Halton, ON: Police arrest suspect, searching for another in $6K Apple store theft

Montreal, QC: Gas station employee stabbed during armed robbery in NDG

Kawartha Lakes, ON: Police seek suspect in theft of cellphones valued at $1,000

Winnipeg, MB: Teen arrested following 2 bomb threats at St. Vital mall

Calgary, AB: Police investigating overnight fire at strip mall

Canada $1 million gold coin stolen

Robberies and Burglaries

CIBC - Airdrie, AB - Armed Robbery
Rexall Pharmacy - Smithville, ON - Armed Robbery

Ultramar - Montreal, QC - Armed Robbery/Clerk stabbed

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& IT Security Communities

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What's Next?
Thinking Outside the Box -
Problem Solving Redefined

Chad McIntosh, VP, LP & Risk Management, and Tom Meehan, Director, Technology & Investigations, Bloomingdale's

As Omni retail continues to evolve and technology changing virtually every aspect of retail, LP faces new risks and exposures with each new offering, service, product, or event. The pressures on both the LP and Solution Provider communities to come up with answers and solutions to these new challenges is greater now than ever before, requiring out-of-the-box innovative approaches to be successful.

Joining us from Bloomingdale's, Chad McIntosh, VP, LP & Risk Management, and Tom Meehan, Director, Technology & Investigations, share how they approach problem solving, how they're redefining it and how they're looking to Solution Providers to do the same.

Episode Sponsored By:

Final MC Sendoff
Quick Take #25

As we cross the finish line on yet another historic, information packed, industry-only LIVE digital conference, MC's Joe LaRocca and Amber Bradley send out some final thank you's, shoutouts, and name a few lucky award winners. Thanks for watching!

Solution Providers: Have a video or commercial you want to publish? Contact us


After Posting of Violent Videos, Facebook Will Add 3,000 Content Monitors
Which would increase Facebook's roster of 4,500 reviewers by two-thirds over the next year, addresses the amount of time it takes Facebook to remove graphic content, as opposed to preventing its site from being used to display such content. The Cleveland video was up for roughly two hours; the Thailand video stayed up for 24 hours. wsj.com

Minimize CNP fraud to maximize mCommerce revenue
In the course of processing millions of mobile orders for leading eCommerce merchants, Riskified has obtained important insights into how retailers can adjust fraud operations to better manage this channel. We recently compiled an in-depth report to share best practices for effectively distinguishing between fraud attempts and legitimate mobile orders, while maintaining a positive customer experience. This article offers a sample of some of these insights.

Be wary of night owls...

Fraud attempts peak between midnight and 6am, when the safe approval rate drops from an average of 95% to 90%. The higher fraud rate during these hours may be because fraudsters assume they can catch businesses 'off guard'. Indeed, businesses relying on manual review are particularly vulnerable after hours and during weekends, when fraud review teams are not as readily available. 

The holidays are GR8!

With so many good customers shopping via digital channels, the rate of eCommerce fraud actually falls over the holiday season. Our figures reveal that this also holds true for mobile sales. During the last ten days of the year, retailers should be able to safely approve 98% of mobile purchases! 

Indeed, Riskified's data shows that mobile purchases peak during the lucrative North American holiday season. Specifically, the last ten days of December see a 30% increase in mobile orders.

Riskified's annual report on CNP fraud in Mobile eCommerce - Get the latest data and unique insights into mCommerce fraud patterns.

Special Report on Mobile eCommerce Fraud retaildive.com

Online marketplace may be a retail game changer
Wish, an online marketplace that allows members to purchase goods directly from the countries where they are made, has some believing that retailing as we know it may soon change forever. nytimes.com

Amazon grows to 41 warehouses in India

$75 Mother's Day coupon from Bed Bath & Beyond is a scam

E-commerce site Etsy replaces CEO, cuts staff as earnings miss

2017 CNP Expo - May 22-25, 2017
Learn More from Merchants Than Ever Before

At CNP Expo, you'll hear from more merchant speakers than ever before, on topics that cover the latest e-commerce trends and techniques to help you combat fraud. Additionally, our educational sessions feature NO VENDOR PITCHES.

The CNP Expo is the fastest growing event in the world at the intersection of security, e-commerce, software, mobile, retail and payments. It's a meeting place for our community of merchants, banks, processors, anti-fraud software providers, legal experts, alternative payment providers, card networks and others to learn how to leverage CNP payments in an increasingly multi-channel retail sales environment. And, to form the partnerships this environment requires. For more information, click here

Rochester Target Employee Arrested for Allegedly Stealing $21,000 in Cell Phones
On Monday afternoon, the Rochester Police Department arrested a Target North employee for allegedly stealing $21,000 worth of cell phones from the store. The thefts began in late 2015/early 2016 and lasted until the employee was arrested on Monday. Captain Sherwin says the theft went undetected for so long because the employee was falsifying records in order to not get caught. kaaltv.com

Mason, OH: Warrant Issued for $3,400 Walmart electronics thief; considered Armed and Dangerous
An arrest warrant for grand larceny has been issued for Jonathan Arthur Brodie, 29, in connection with a burglary that occurred at Walmart in Mason. Brodie allegedly entered the store on April 26 and forcibly removed 21 electronic products from a secured case without purchasing them. The value of the stolen items totaled $3,404.80. Brodie has prior convictions, is presently wanted on a warrant in North Carolina for burglary, and is considered armed and dangerous. mydailyregister.com

Lynchburg, VA: 20 to 30 iPhones stolen from Sprint store
Police say they were notified by the alarm company at 3:37 a.m. Tuesday. Police found the glass on the door broken, officials say. Store management reported to police other areas of damage inside the store. According to police, 20 to 30 iPhones were stolen. Approximate total value over $15,000. wset.com

New Braunfels, TX: 3 arrested after foiled perfume theft, assault on employee at Belk
The suspects visited a Belk department store at the Creekside Town Center, where they were caught stealing perfume and cologne and hiding it in other purchases made by Flood and Hollinshead. While officers were on their way to the store around 6 p.m., the suspects split up and tried to flee the scene. Hollinshead dropped her purse and ran with Soto, who allegedly assaulted a loss prevention employee at Belk during their attempted escape. kvue.com

Reno, NV: Police seeking 3 suspects in Ulta Beauty Theft and Assault
Reno Police are looking for help identifying three women reportedly involved in a robbery. On April 30th, three women entered the Ulta Beauty on Kietzke Lane, and started putting merchandise in their bags. The women were told to leave the store; and on their way to the front of the store they continued to take items. The store manager then confronted them, and was punched in the head by one woman and pushed by another. kkoh.com

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Shootings & Deaths

Manteca, CA: Man killed in carjacking attempt outside Taco Bell
A man described as being in his early 60s was gunned down Tuesday night after getting into his car with a take-out order at the Taco Bell in Manteca. The man was shot at 9:45 p.m. as he was seated in his silver sedan parked in the second row from the fast food restaurant's entrance. The gunman - described as being in his early 20s - fled toward the 120 Bypass at Airport Way westbound off-ramp. Once there he approached a late model Mercedes that was stopped at a red light. The 26-year-old woman driver said she had both windows down and the shooter put a hand gun through the passenger side window and told her to get out of the car. The shooter then carjacked the vehicle and drove away. mantecabulletin.com

Durban, South Africa: Shots fired at Security Guards at Pavilion Mall
Armed robbers stormed the Pavilion shopping centre in Durban on Tuesday morning, making off with an undisclosed amount of cash and opening fire at a security vehicle as they fled. Police said two gunmen - armed with rifles - accosted security guards who were busy depositing cash into an ATM at around 11am. They assaulted one of the guards before robbing them of an undisclosed amount of cash. iol.co.za

Suspect in fatal shooting at Ridgmar Mall kills himself in his car following Police chase

Robberies & Thefts

Hagerstown, MD: Ex-employee one of two charged in Dunkin' Donut Armed Robbery
Two people, including a former employee, have been charged in connection with a robbery at a Dunkin' Donuts near Hagerstown. Deputies were called to the doughnut shop at 10:07 p.m. Sunday for a reported robbery. Employees told deputies that a man entered through a side door after the store closed that night. "The male contacted employees, raised his shirt, displayed a black handgun and motioned toward the cash registers. The male took an undisclosed amount of money and fled the business" in a vehicle, the release said. The employees identified the alleged robber as John Newell Duff Jr., a former employee of the store. heraldmailmedia.com

Harris County, TX: Cross-dresser, and man rob Advanced Auto and Lone Star Title 2 stores

Broomfield, CO: Smash-and-grab burglars target 4 businesses in the matter of minutes

Credit Card Fraud & ID Theft

Claremont, CA: Motel was the base for Identity Theft Crew, 4 Arrested
On Saturday, officers saw a man push a woman from Knights Inn Hotel. When officers tried to make contact with them, the suspect ran, with the man allegedly throwing a loaded handgun with a high-capacity magazine to the ground. The woman allegedly ran into a motel room, when officers attempted to make contact, four people fled out of the rear door. Inside the room, Officers discovered methamphetamine, drug paraphernalia, stolen credit cards, driver's licenses, Social Security cards, mail, W-2 tax forms and other personal identification belonging to hundreds of people, and an embosser, printer and other materials commonly used to commit identity theft. Police took four people into custody. star-telegram.com

Bomb Threat

Palestine, TX: Police arrest store employee for bomb threat at Lowe's


Laconia, NH: Warehouse fire means empty shelves at local Hannaford Supermarkets

Pembroke Pines, FL: JCPenney store at Pembroke Lakes Mall evacuated after roof fire

Cargo Thefts

Chicago Aldermen want Railroad to Stop Gun Thefts
U.S. Attorney's Office in Chicago shows several guns that were stolen by street gangs from a train stopped in Chicago. Chicago aldermen in neighborhoods near a Norfolk Southern rail yard, where thieves in recent years stole over 100 guns, want new laws aimed at ensuring railways properly secure their yards. The three thefts from 2014 to 2016 all occurred at Norfolk Southern's 69th Street Yard, situated in South Side neighborhoods hard hit by gang-related shootings. The aldermanic initiative is a rare instance of local politicians seeking to pressure a multibillion-dollar corporation over the thefts. Chicago Ald. Pat Dowell (3rd), one of the ordinance co-sponsors, told reporters that the potential deadly consequence of such thefts meant railways must be especially diligent about fortifying yards. She said: "They need to be as secure as the Pentagon." suntimes.com


Skimming Theft Update

Boston PD: "Fraud is Exploding Across The City"
Skimming Devices Popping Up Everywhere

Fraudsters are rushing to take advantage before EMV is completely rolled out, with skimming devices popping up everywhere.

Law enforcement agencies tell the WBZ I-Team fraud is exploding around the Boston area.

Boston police detective Steven Blair, a department veteran of 35 years, said fraud has spiked because criminals are rushing to beat the more secure chip card technology before it's fully implemented. "The window is closing and they are pushing as hard as they can," Blair said. "They all want to go out and have a good time partying, free dinners, buy some clothes, maybe pick up a TV on the way home."

Blair showed the I-Team some of the ways criminals are obtaining consumers' credit card numbers: devices that sit camouflaged over ATM machines, skimming devices hidden in gas pumps, even tiny devices concealed by restaurant employees and used when you pay the bill. cbslocal.com

Etowah County, AL: Police help bust $43K multi-state skimming operation
A four-state debit card skimming operation that victimized 300 individuals and seven banks was exposed after Southside police alerted the Alabama Attorney General's Office regarding a possible gas pump skimmer.

The skimming operation stole over $43,000 from debit card holders in Alabama and three other states - Georgia, Mississippi and Colorado. wiat.com

Schuylkill County, PA: Skimming Devices Found at Two More Gas Stations

West Virginia Attorney General warns consumers about Credit Card Skimming Devices

Seattle, WA: Officers arrest man after skimmer found on Pike Place Market ATM

Westerly, RI: Police following leads after 2nd ATM skimmer device found at store 

Advanced Auto - Harris County, TX - Armed Robbery
Big Dog Deli - Broomfield, CO - Burglary
Big Red Liquor - Terre Haute, IN - Armed Robbery
BlueVape - Broomfield, CO - Burglary
Circle K - Willoughby, OH - Armed Robbery
Circle K - Charleston, SC - Robbery
Cousins Subs - Racine, WI - Armed Robbery
Discount Zone C-Store - New Orleans, LA - Armed Robbery
Dollar Tree - Jacksonville, FL - Robbery
Exxon - Nashville, TN - Armed Robbery - Clerk shot and killed
Family Dollar - Akron, OH - Robbery/ Assault
Ganem Jewelers - Phoenix, AZ - Burglary
Gourdneck Lake Market - Schoolcraft, MI - Armed Robbery
Kangaroo - Evansville, IN - Armed Robbery (S. Weinbach)
Kangaroo - Evansville, IN - Armed Robbery (Kentucky Rd)
Lone Star Title - Harris County, TX - Armed Robbery
Sprint - Lynchburg, VA - Burglary
Unique Nails - Broomfield, CO - Burglary
Village Market - Wonder Lake, IL - Burglary
7-Eleven - San Gabriel Valley, CA - Armed Robbery
7-Eleven - El Paso, TX - Armed Robbery


Daily Totals:
15 robberies
6 burglaries
1 shootings
1 killed

Amanda Kilpatrick
named Area Asset Protection Leader for Big Lots Stores 

Valerie Laschen
named Asset Protection Business Partner for Target 

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