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The most adversarial legal advice to ever hit retail LP on the net at
If your employer’s loss prevention department or rep comes knocking, there are some time-tested ways for employees to respond. “They are not your friend.” Never, ever admit to a crime, even a petty one,” she advises. “If they ask you to write down that you stole a straw and won’t do it again, tell them no." You can refuse to talk to the loss prevention rep, but they can fire you just for that. What You Should Say. Ask for Help. This is a must read by every serious loss prevention executive because this is what they can find on the net. (Source

Employee theft is to blame for one-third of all business bankruptcies in the U.S.    according to the U.S. Department of Commerce. It’s widespread. One survey found that 90 percent of all businesses suffered theft at the hands of an employee during the previous year. In fact, the Chamber reports, that when something is stolen an employee is 15 times more likely than a nonemployee to be the thief. (Source

New efforts to curb cellphone theft are nationwide - database this fall 
Disturbed by the nationwide epidemic of cellphone robberies and thefts, law enforcement officials are looking to the wireless industry for help. "And the Federal Communications Commission says almost one out of three robberies nationwide involves the theft of a mobile phone as a highly-anticipated national database system to track cellphones reported stolen will start this fall." (Source

Brands risk image in varying Bangladesh responses 
Global clothing brands involved in Bangladesh's troubled garment industry responded in starkly different ways to the building collapse that killed more than 600 people. (Source Associated Press)

24% data breach targets retailers 
24% of the confirmed data breaches are found in retail and restaurants, the second largest sector after financial organizations. "Organized criminals love finance, retail and they love restaurants," said Paul Black, Asia Pacific Regional managing Principal Investigative Response. "The reason for that is they all have credit card terminals." Black noted that most of these credit card terminals are available in public areas and connected to the public network. They are physically and virtually accessible to install malware for capturing credit card information. (Source

To "know every product and person in the world and have the ability to connect with them" - Wal-Mart's e-commerce goal To do so, Ashe said Wal-Mart made a decision last year to in-source development of its technology which led to the creation of a proprietary search engine. Wal-Mart is one of the few companies who has brand permission to sell everything to everyone. (Source

Retailers lose federal court battle over gift cards 
Alexsam sued Best Buy, JC Penney, Barnes & Noble, The Gap, McDonalds, Toys R Us, and Home Depot in 2010 over two patents that cover technology that activate and recharge stored-value cards such as gift and phone cards. Now Alexsam will proceed with separate court cases against each of the retailers in its claims that the companies infringed on their patents. This could have a major impact. (Source

Store cameras are watching, and they catch more than shoplifting 
When retail video cameras helped authorities identify the suspects in the Boston Marathon bombing it was only the latest non-retail crime that store surveillance helped crack. The January 2011 Tucson shooting of former U.S. Rep. Gabrielle Giffords, D-Ariz., and others outside a Safeway supermarket was captured clearly on the store’s video. The case underscored that retail video can be critical for investigators, prosecutors and juries. (Source

While Kroger LP guards the roses for the Kentucky Derby Winner, Deputy Sheriffs watch the horses every minute for 72 hours prior to the race to stop doping With doping being the #1 problem in horse racing, Deputy Sheriffs use video monitoring/surveillance for 72 hours preceding the race. A lot of states have copied the program and have even extended it to individual riders who have a history of issues. Video surveillance has become a main stay worldwide is every aspect of our lives. (Source

Tiffany, Costco face off in NY federal courtroom over Tiffany rings 
A federal judge in New York has asked big-box wholesaler Costco and little-blue-box jeweler Tiffany & Co. to try to settle a multimillion-dollar trademark dispute. Lawyers for the companies faced off in a Manhattan courtroom Friday over Costco Wholesale Corp.'s sales of thousands of Tiffany diamond rings that weren't made by the jeweler. "Tiffany ring" is like saying "Phillips screwdriver," "Murphy bed" or "Ferris wheel." Tiffany lawyer Jeffrey Mitchell says that if you ask 100 people on the street what Tiffany means, "they're not going to say the setting." (Source

Hundreds of Contract Security guards to be replaced by Customer Service associates for the Chicago Transit Association. The change was spurred by unions to replace the 450 current security guards with CTA customer service associates. The move will enable a CTA employee to do the same job as the guards along with additional tasks. Securitas Security Services USA was the major employer of the guards for the transit system. (Source

Typhoid Fever Warning Issued for Stonestown Galleria Restaurant in San Francisco.  San Francisco health officials are alerting customers that an employee who handled food at a city shopping mall café was recently diagnosed with typhoid fever. The San Francisco Department of Public Health announced that anyone who ate at the Nordstrom Café at the Nordstrom department store at Stonestown Galleria, is at risk of contracting the bacterial disease. Patrons who ate at the restaurant on April 16, 17, 18, 20 or 27 are advised to see a doctor right away if they start to experience fever, weakness, stomach pains, headache, nausea, or loss of appetite. (Source

Mall Roof collapse in one of South Africa’s largest malls.  The collapse of the roof at Grenacres Shopping Centre Sunday morning has outraged many shoppers who went for shopping in the mall yesterday. According to local authorities, the roof collapse was as a result of water released from a broken fire system that flooded through the Grenacres Shopping Centre. There were no reported incidents of injuries during the collapse of the building. (Source

Edmonton, Alberta, police shoot Kingsway Mall knife wielding man right outside the mall after security chased him out.  A witness who watched cops shoot and apprehend a knife wielding man outside of Kingsway Mall Friday morning says cops “did what they had to do.” Cops say they were alerted by mall security around 11:40 a.m., who had been watching a man cutting himself inside the mall on closed circuit video. EPS Insp. Brian Nowlan said mall security guards found the man and chased him to the parkade, where police were waiting. “He made at least three separate attempts to charge our members,” said Nowlan. The third time resulting in one of our officers discharging a single round.” Inside the Bay, uniformed officers blocked the entrances to the upper parkade for a good part of the afternoon, police tape cordoned off a large part of the second-floor parking lot. The 31-year-old man was rushed to hospital where he’s listed in serious condition. (Source

Gone In 60 Seconds: Police investigate early morning jewelry heist in Michigan.  The smash and grab robbery happened around 3 a.m. Friday at the J & M Jewelry store on 26 Mile road and Van Dyke. Macomb County Sheriff said the thieves used a large boulder to smash the storefront window and then proceeded to use hammers to smash all of the display cases. Surveillance cameras recorded the robbery. Police say there were three individuals dressed in hooded jackets wearing masks and gloves. The suspects were in the store all of 58 seconds. (Source

Shoe store robber caught on camera in Rosenberg, TX.  The Rosenberg Police Department is investigating an aggravated robbery at a shoe store, and the suspect was caught on camera. The robbery happened Sunday afternoon at the 3 for 25 Shoe Store. According to police, an armed black male entered the store and demanded cash. He fled on foot with an undisclosed amount of money. (Source

Burglars hit the same Sacramento Music Store twice in a week. Over $65,000 of instruments were stolen during the two burglaries. Surveillance captured a clear shot of the suspect who employees remember from a store visit the previous day. (Source

Sam’s Club burglary suspects lead cops on 125-mile chase. 
Two burglary suspects have led police on a more than 100-mile car chase through northern Illinois and over the Wisconsin state line. The chase began when the suspects fled from police who were responding to a reported burglary at a Sam’s Club store in the Chicago suburb of Elgin. The 125-mile chase ended early Saturday in Wisconsin when that state’s highway patrol officers got involved and stretched tire spikes across the road. (Source

Phony Sears employee cons a lady out of $750.  A customer was conned by a fake Sears employee outside the store in Hurst, Texas. The woman gave a man $750 for televisions that were supposedly on sale for $250. The fake employee returned a receipt to the woman and told her the televisions would be right out. The televisions never arrived and when the woman told the story to the Sears Manager he informed her that she had been conned. (Source

Apple Store in Colorado Springs smashed open by a vehicle. 
An unidentified burglar crashed a car into the front of the Apple Store on Briargate Parkway Sunday morning and got away with merchandise, police said. Colorado Springs police say the break-in happened just after 1 a.m. and the suspect fled in a second vehicle, leaving the crashed car at the scene. Police have not said whether the car was reported as stolen, or what was stolen from the store. (Source

Last week's most popular news article --

The best ever fuel heist gone wrong caught on video surveillance.  The incident happened at a Caltex station in Australia, last week. The couple was apparently trying to steal gas and when the station attendant approaches the couple, who had already started pumping gas, the driver apparently panics and flees the scene, while his accomplice is still pumping gas. Surprisingly, the couple that attempted to steal gas has yet to be charged with any crime. (Source





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eBay Investigators assist U.S. Immigration and Customs Enforcement's (ICE) Homeland Security Investigations to shut down counterfeiters

Houston HSI seizes 10 domain names selling counterfeit cycling products
More than $90,000 also seized from PayPal accounts associated with the seized websites

HOUSTON – Special agents with U.S. Immigration and Customs Enforcement's (ICE) Homeland Security Investigations (HSI) on Friday seized 10 Internet domain names that were illegally selling counterfeit cycling equipment and apparel globally.

The 10 seized domain names are a continuation of "Operation In Our Sites" (IOS), an HSI sustained law enforcement initiative that began in 2010. These seized domain names are now in the custody of the U.S. government. Visitors typing those domain names into their web browsers will now find a banner that notifies them of the seizure and educates them about the federal crime of trafficking in counterfeit goods.

Houston HSI special agents worked closely with companies that manufacture cycling products to include Specialized, INVISTA (owners of the COOLMAX® and LYCRA® brands), along with PayPal and the U.S. Attorney's Office. This enforcement action was planned against a number of websites that were selling counterfeit high-end carbon bike frames, apparel and cycling shoes. These counterfeit items were targeted towards cyclists of all levels who shop online. During the latter part of the investigation, other cycling manufacturers including SRAM, Cervelo and Pinarello, also provided assistance in identifying counterfeit vendors targeting their brands. Click here to read the full article.

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Global Background Check Leader
Sterling Infosystems Names Clare Hart President

Former Dow Jones Enterprise Media Group President and Infogroup CEO is a Recognized Innovator and Marketing Leader

New York – May 6, 2013 Sterling Infosystems, the world’s most trusted background check company, today announced the appointment of Clare Hart as president. Hart is well known as an innovator and leader in the world of interactive data and business information services.

“It is a pleasure to welcome Clare to the executive team at Sterling Infosystems,” said William Greenblatt, founder and CEO of Sterling Infosystems. “As our business continues to grow through global expansion and the launch of new products and services, adding someone with Clare’s stature, experience and track record is a critical next step in Sterling’s evolution. Sterling will continue to create innovative products and Clare’s experience in sales, marketing and business leadership will ensure that our clients have access to the most sophisticated background screening services in the market.”

“Sterling Infosystems is an incredible organization with visionary leadership and a passion for serving its clients with the most timely and complete background check services available in the industry today,” said Clare Hart. “The services Sterling provides are a core part of the hiring process and Sterling is the clear leader in the background check industry. I am extremely enthusiastic about joining the Sterling team.”

Clare Hart most recently served as president and CEO of Infogroup where she led efforts to reorganize the company from multiple independent silos to six client-focused lines-of-business under a united and enhanced Infogroup brand. Prior to Infogroup, Hart was president of the Dow Enterprise Media Group, which generated over $700 million in annual sales and included the Dow Jones Indexes, Dow Jones Newswires, Factiva, Dow Jones Licensing and Financial Information Services units. Hart also previously served as a founding member and ultimately president and chief executive officer of Factiva, when it was a joint venture of Dow Jones and Reuters.

Hart has won numerous awards for leadership and innovation including Inside Market Data’s 2010 Hall of Fame, where she was recognized as “The Visionary.” She also served on the Direct Marketing Association and the Software and Information Industry Association boards, and is currently an advisory board member of both the Lubuto Library Project and The Women’s Venture Fund.

Hart holds a BS in finance and computer systems management from Drexel University, and an M.B.A. from Rider University.


Mickey Mandelbaum
Maya Pogoda
Muirfield Partners
(310) 785-0810



Small Dog Electronics IPhone 5 Theft – Mall of NH, Manchester

On the night of Thursday, March 2 we had an iPhone 5 demo stolen from our store at the Mall of NH- Small Dog Electronics, Manchester, NH. These photos were captured from security footage on the thief. Please notify Small Dog Electronics @ 603-836-0003 and/or Manchester PD with any information you may have on regarding this incident or if you recognize the suspect. Thank you. Assistant Manager, Small Dog Electronics at 603-836-0003 ext 405 or

*Thanks to the Law Enforcement Retailer Alliance of NE for sharing this with the Daily.

Axonify. Read how Pep Boys reduced their shrink by 55% by overhauling their LP awareness program. Download.


South Carolina retailers pushing for tougher ORC penalties 
A South Carolina retailers group says the Palmetto State is a haven for professional shoplifters because it has the weakest laws for retail theft in the Southeast. That is why the S.C. Retail Association advocates two bills [H. 3602] [S. 0471] that would increase penalties for shoplifters and also make it a crime to switch price tags and fraudulently obtain refunds. The main goal is to stop those who shoplift for a living, sometimes working in organized teams. (Source

ORC credit card fraud ring hits Oaks Mall in Gainesville, FL. 
Coral Gables man admits being part of organized credit card fraud ring after trying to hit Victoria's Secret and GNC. Police said that Oscar Acosta, 28, was in the mall around 1:30 p.m. on Saturday when a security guard alerted GPD that he was attempting to use bogus cards for big purchases. Acosta was arrested on two counts of fraudulent use of a credit card, tampering with evidence, scheme to defraud, two counts of using a fake identification, and giving false information to police. (Source

ORC Trio indicted in Montgomery County, TX., hitting Walmart stores  A Montgomery County grand jury indicted two men and a woman last week for allegedly conducting in organized retail theft. The arrest record states the trio told deputies they would print out receipts at another store location, and then exit the store with the items on the receipts. (Source

ORC male duo hits Lowe's twice for power tools in Raleigh, NC  Raleigh police are seeking the public's help to identify two men wanted in connection with the April 15 robbery of the Lowe's Home Improvement store on Capital Boulevard. The two men stole power tools valued at more than $800 and returned on April 16th to do the same thing but escaped. (Source

ORC duo busted in traffic stop in Sandusky, OH. 
Items found in the car included a Dewalt 20v cordless drill, two new Dyson vacuums, five fitted ball caps, numerous Champs brand shirts, Nike Air Jordan sneakers and a shoe display rack. Most of the stuff were stolen from various Perkins Township businesses,” Kemmer said. “We aren’t sure about all the businesses they stole stuff from, but Home Depot and Walmart are for sure.” Richardson and Marquez were taken to the Erie County Jail. (Source

Pennsylvania man to be charged with Organized Retail Theft, witness intimidation charges dropped.  It is unclear why witness intimidation charges were dropped after Pennsylvania State Police had brought the charges forwarded following an investigation into a telephone voicemail that clearly heard the ringleader of a counterfeit coupon ring threatening to kill a man who was working with authorities. (Source

Victoria’s Secret hit for $565 worth of perfume in Taunton, MA. 
Victoria’s Secret in the Silver City Galleria mall reported the theft of ten bottles of perfume worth $565. The store’s manager said the fragrances were on display near the front of the store and were stolen some time between 5 p.m. and 9 p.m. (Source

Two arrested in Indiana, PA following a shoplifting spree hitting Kmart, Walmart and Sears.  Sears Loss Prevention observed the two shoplifters in the store and made the apprehension. Upon the arrival of the Pennsylvania State Police, the shoplifter’s vehicle was searched uncovering stolen goods from Walmart and Kmart. The total value was $660. One of the offenders faces felony charges due to two prior convictions. (Source

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Thought Challenge

If you aren’t getting a ‘seat at the table’ perhaps it’s time to ‘move the table’!

By Francis Clark
VP Business Development

A friend of mine, long time in executive management in retail established a ‘command and control center’ which took a pretty big budget to establish and a continuing expense to operate. To fund this program he ‘moved the table’ and by that I mean he made the CCC ‘the table’ which he used to show other departments in the organization how they could use this investment to improve their company contribution.

Asset Protection is just a ‘name change’ from Loss Prevention unless you do something to ‘move the table’ in your company. IF you have a way to access data that will provide others in your company with insights into their part of the business that they don’t have today...what are you doing about it? IF you don’t have a way to access that data...what are YOU doing about it??

You can’t grow personally OR your department by staying the same. You need to expand your value to the company and your contribution. It has to be shared with others. By ‘moving the table’ rather than just looking to have a ‘seat at the table’ you are bringing other departments in the company to ‘your table’ which increases your value to them and the company.

Don’t let Asset Protection be just a ‘name change’ in your company.


Vendor Spotlight

How Far is Too Far?

How far is too far? This is one of those questions where everyone seems to have an answer, but that answer is always changing. So is there really an answer, it’s hard to tell. I ask this question because of the recent backlash (for lack of a better word) regarding new mannequins that have cameras embedded in one eye. I read an article about these new mannequins a few days before Thanksgiving, and when I woke up Black Friday morning every newscast seemed to be talking about them. Most of the reports were covering the mannequins in a negative light, and a few even said they were a violation of our rights. So, how far is too far? Let’s find out.

Humans, being both cautious and curious creatures, tend to have mixed reactions when new technology like this comes out. Nine times out of ten our first reaction is to stay away from new things, especially ones that track or watch us. But then a funny thing happens, after the “cautious” state we immediately become curious. How does it work? How does it affect me? Do I have a choice? That last one is the kicker, do I have a choice? When we have the choice to opt-in or out of something that watches us, we suddenly become okay with it and most of the time will say yes to being watched.

A great example of this is when it was discovered the Apple and Google tracked us via their mobile operating systems. Many people were outraged, they felt violated; how dare these massive companies keep track of us and what we do. What was the solution to all of this? Apple and Google didn’t stop tracking us, they simply gave us a choice. Now when an application has a tracking feature a pop-up appears that asks if it can track our location, and wouldn’t you know it that most of us click “Allow.” It’s a funny thing being given a choice, but does that still make it okay?

Let’s take some time to go over what exactly these mannequins do. In simple terms, they help retailers better understand their demographics. They do this by analyzing the faces of those who pass by. Based on bone structure, skin tone, etc., they can determine a customer’s age, sex, and ethnicity among others. Contrary to popular belief, however, these mannequins don’t record video. The software only collects the demographic data and discards the images. The manufacturer of these mannequins is talking about adding the ability for them to record audio, but it will not be tied to any specific person.

So what makes us okay with being recorded by security cameras, but not okay with a mannequin just collecting data? Well, we are used to the security cameras, and we are given a choice. Stores with a surveillance system have signs that state there are cameras recording video, giving us the choice to shop there or not. Would shoppers be okay with the mannequins if they were given a choice? Only time will tell, but some of the American retailers that already employ them are giving customers a choice by posting signs stating the mannequins are in the store.

How far is too far? We may never know. The line people are willing to cross, and the level of privacy people want is ever changing. Do these mannequins go too far? Maybe they do, maybe they don’t but one thing is clear – if you use them you need to make your customers aware that you are, you need to give them a choice.

Derek Rodner
VP, Product Strategy
856-366-1200 x500



Job Opening




DVP Loss Prevention Helzberg Diamonds North Kansas City, MO Helzberg Diamonds
Dir, Security Risk Info & Analysis Target Minneapolis, MN Target
Head of Safety & Loss Confidential London Linkedin
Director FLD LP CVS Caremark California CVS Caremark
Senior Director, LP Corporate Hoffman Estates, IL Sears Holdings Corp
West LP Director Gap San Francisco, CA Gap Inc.
Director of Loss Prevention CVS Caremark Lumberton, NJ CVS Caremark
Sr Mgr of Global Security YUM! Brands Louisville, KY YUM! Brands
Director of LP - East Zone Express New York, NY Express
Director of LP - East Zone Express Miami, FL Express

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Downing & Downing

Dir of Loss Prevention


Philadelphia, PA

Downing & Downing

Dir of Loss Prevention


Central Midwest

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National Acct Sales Mgr


Chicago, IL

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Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Asset Protection Manager The Home Depot Hialeah, FL The Home Depot
Loss Prevention Manager Sears Tallahassee, FL Sears Holdings Corp
AP Manager in Training Walmart Baton Rouge, LA Wal-Mart
AP Manager in Training Walmart Boerne, TX Wal-Mart
Executive Team Leader-AP Target McAllen, TX Target
Executive Team Leader-AP Target Lawton, OK Target
Executive Team Leader-AP Target Cleveland, OH Target
District LP Mgr-Central Coast Dick's Sporting Goods Fresno, CA Dick's Sporting Goods
District LP Manager Gap Chicago, IL Gap Inc
Supervisor Field LP Old Navy Bloomington, MN Gap Inc
District LP Manager Gordmans Avon, IN Gordmans
Loss Prevention Manager Loehmann's Brooklyn, NY Loehmann's
Sr Mgr LP-North American Fulfillment Amazon Lexington, KY Amazon
Dist Center LP Supervisor TJX Companies Woburn, MA TJX Companies
Dept Mgr Store LP & Safety Lowe's Rancho Santa Margarita, CA Lowe's
District LP Mgr Express Houston, TX Express
District LP Mgr Express New York NY Express
District LP Manager-Greater Nor. Cal Region Sport Chalet San Jose, CA Sport Chalet
District LP Manager-Greater Nor Cal Region Sport Chalet Sacramento, CA Sport Chalet

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On the Move: Home of the Industry's Original - Sponsored by Cival Demand Associates

Joe Lozano was promoted Regional Loss Prevention Director for Sears Holdings Corp.
Kevin Charles was named Regional Loss Prevention Manager for CVS Caremark.

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Volunteering: How Helping Out Helps You Stand Out In the Workplace  Looking for your dream job? Taking the time to volunteer could help make that dream a reality! Give back to the community so that you have substantial evidence for why you are so vastly different from all of the other competition out there.  (You can afford to work for free!)

What Makes a Star Hire 

It can be hard to pinpoint why you should hire someone over someone else. Everyone has different characteristics and traits that are valuable, but if the person you are interviewing has these four qualities then they are a star hire! (These are must-haves!)

Last week's most popular articles --

15 Ways to Make Work Fun Again 
Make the workplace a warm, inviting place to be, make your employees more confident about coming to work and use that positive energy to your advantage. We all hit low morale, and are filled with more negative energy as the week goes on, but use these ideas to combat it! (Attitudes are contagious)

How to Manage Your Boss 
Don't let your less-than-perfect boss hold you back, learn how to understand and communicate with your manager. Create the most positive working relationship with your boss by following these guidelines. (It's not the end of the world)

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It seems like we're always saying "get back to the basics" and "keep it simple" almost on a daily basis. We say it so much, most of us don't even hear it and certainly don't appreciate its absolute truth that it speaks to. In our self-motivating attempts to be great at what we do, oftentimes we run faster and try to do more and lose sight of one basic rule. Success begins with the basics. And it's only when we feel like we've evolved beyond them that we find we've only outsmarted ourselves and at that point we've all got to start over and just get back to the basics.

Just a thought,
Gus Downing

Gus Downing

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