Call Center Fraud On The
Rise - Up 45% Since 2013
Composed by Pindrop
Labs researchers using
Pindrop's Phoneprinting technology to analyze more than 10 million call
center calls in the US and UK, the
Call Center Fraud Report indicates that such fraud attempts have
risen 45 percent since 2013.
While security has evidently managed to put up a fight, additional losses
were inevitable, rising 14 percent over the same period. The researchers
found that organizations lost about $0.65 per call to fraud,
a figure that can add up to millions of dollars for organizations fielding
millions of calls. In a statement announcing the report, Pindrop suggested
that advances in "online and mobile security plus the abundance of breach
data and the rollout of EMV chip cards in the US means cybercriminals are
changing tactics, exploiting the weakest link in the organization: the call
Cargo Theft Bill
The Assembly voted
unanimously to advance a bill that is intended to combat truck theft with an
emphasis on high-value agricultural loads. The bill, AB2805, now moves to
There were 158 cargo theft incidents one year ago. The thefts resulted in
more than $18.7 million in financial losses - more than any other state.
Olsen adds that local law enforcement agencies do not have jurisdictional
authority, investigative facilities, or data systems to appropriately
address the state's cargo theft problem. In an effort to address the issue,
Olsen's bill would create a task force to develop and adopt standards for
detecting and tracking theft. The task force would also be responsible for
setting up a program to focus on tree nut industry thefts where they have
had 32 separate cases of agricultural cargo theft have taken place within
the past year valued at $10 million.
Sports Authority Inc.'s
hopes to avoid liquidation are fading
Sporting Goods Inc. has
backed away from a potential deal for the chain that would have kept
some of the stores operating under their current name, according to people
with knowledge of the matter.
Sports Authority has set a deadline of
Wednesday for bids for an asset auction on May 16. That day, it also will
auction 140 store leases. The company's scheduled to appear in court by May
27 for sale approval, and it remains in talks with a number of possible
bidders for the leases, including competitors Dick's Sporting Goods Inc. and
Academy Sports & Outdoors, the people said.
"It's Not Going to Be
Staples & Office Depot Navigating the Afterlife
Now Staples and Office Depot are left to navigate the afterlife on their
own. It's not going to be pretty. Here's how analysts' described their
standalone outlooks on Wednesday: "Downward trajectory," "race to the
bottom," "vulnerable," "difficult situation," "challenged." With the
collapse of the Office Depot merger, Staples
will now explore a sale of its European operations, close at least 50
stores in North America and cut another $300 million of costs (i.e. jobs).
Those aren't the responses of a healthy company, nor is it exactly the
most pro-competition outcome.
The FTC's heart may have been in the right place, but should Staples and
Office Depot continue their march toward irrelevance, businesses are going
to be left with one choice for office supplies anyway: Amazon.
The FTC argued that Amazon wasn't a strong enough competitor in the sale
of office supplies to businesses, even as it has eroded Staples and Office
Depot's more consumer-facing sales. That's a little hard to believe
considering Amazon's business-supply unit
has passed $1 billion in sales in less than a year with revenue climbing
by 20 percent each month.
If history is any guide, underestimating the e-commerce giant is a bad
move. Office Depot and Staples know this.
OMB completes review of OSHA
The White House Office of
Management and Budget has completed its
review of a rule from OSHA that would require electronic recordkeeping
and reporting, a sign that the rule may soon be published.
Improve Tracking of Workplace Injuries and Illnesses final rule would
require employers with at least 250 employees to electronically submit
injury and illness reports to OSHA on a quarterly basis.
CVS Affiliate Settles
Worker Overtime Claims For $1.47M
federal judge on Monday approved a $1.47 million settlement between a CVS
Pharmacy affiliate and a class of corporate employees claiming they had been
misclassified as exempt from overtime pay, and subsequently dismissed the
Grocery Execs Not Liable
For Slip And Fall, Texas Panel Says
A Texas appeals court held Monday that four corporate
officials for H.E.B. Grocery Co. LP should not be held individually liable
for injuries a customer suffered after slipping and falling on a wet floor
at one of the chain's locations. law360.com
OshKosh Kids Clothes
Maker Sued Over 'Phantom Markdowns'
clothing company Carter's Inc. and its OshKosh B'gosh brand were hit with a
proposed class action Monday in Georgia federal court for allegedly using
"phantom markdowns" to mislead customers into thinking they were buying
products at a discount. law360.com
Lafayette, LA: Police launch
initiative to combat shoplifting spike
Lafayette Police Department's Community-Oriented Policing unit met with loss
prevention representatives from local big-box retailers Tuesday morning to hear
their concerns about shoplifters stealing from their stores. Retailers voiced
their concerns with habitual shoplifters, as well as the emergence of
shoplifting rings in the area. Interim Chief Reginald Thomas said that in some
cases, shoplifters will travel to Lafayette from Texas to shoplift, going as far
as renting a hotel room to spend a couple days stealing merchandise from local
stores. Spurred on by an uptick in reports of store theft to police, Thomas
created the Community-Oriented Policing unit to focus on reducing the amount of
shoplifting in Lafayette. In 2015, LPD made 950 shoplifting arrests and
responded to 1,090 shoplifting reports.
Michigan House passes active shooter alert bills
police departments would be responsible for notifying Michigan State Police
of a public threat. MSP would then send text messages to nearby cell phones
with the help of geo location technology. It's technology similar to an
The active shooter alert bills stem from the February mass
shooting spree in Kalamazoo.
FEMA Crisis Management Workshop coming to the Kansas City area on May 26
FEMA is kicking off a series of regional private-sector preparedness and
operational coordination workshops this year. This first one will take place on
Thursday, May 26, 2016, 8:30 AM - 4:30 PM (Central Time), at the Johnson County
Administration Building in Olathe, Kansas. Learn about business continuity,
disaster response, and the cost benefit of preparing for severe weather.
Identify preparedness and mitigation steps needed to ensure safety and business
continuity. Complete assessments and begin developing a plan. Work with other
business, community, and local government leaders to discuss your response to a
simulated tornado scenario in Johnson County.
The Kroger Co. is
looking to hire 14,000 associates
Petco to open 27 stores and opens new
DC in Reno
Quarterly Same Store
Wendy's Q1 North American comp's up 3.6%,
sales down 16.2% due to sales of 375 stores
Macy's Q1 comp's down 6.1%,
sales down 7.4%