PwC's Loss Prevention Strategy & Analytics Team
A client-specific advanced risk/analytical model
A thorough and transformative approach to LP
Loss Prevention Strategy and Analytics (LPSA) team helps organizations
understand where their loss prevention function is today and how to move closer
towards the goal of continuous improvement by performing a cross functional
analysis of the processes that impact loss or operational performance. Bill
Titus, Managing Director, PwC, talks about the evolution of the LPSA program in
this LPNN interview. Working with 80% of the Fortune 1000 retail and consumer
businesses and over 20,000 partners and staff dedicated to the retail and
consumer practice, PwC can offer a wealth of resources to any LP or AP team.
LPNN Quick Take #19
In this LPNN Quick Take, Amber
shares some staggering stats on cybersecurity and
his strong point of view on the subject.
Solution Providers, have a video or commercial you want to publish?
2015's Let's Get LP Social
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April Kirsch, Loss Prevention Trailblazer, Passed Away
Kirsch passed from our lives on May 5TH,. Besides being a devoted mother and
wife she was one of the trail blazers for women in the Loss Prevention Industry.
Her career started in 1977 with JC Penney. She moved to the May Company were she
became one of the first female LP Managers in the St. Louis region. Another
first for April was becoming the VP of Loss Prevention for Salkin & Linoff, a
560 national specialty store chain. After her LP tenure she worked for various
vendors and created the company ASK which worked with retailers and vendors over
a ten year period. She is survived by her husband Stanley, her children Krista
(Kenny), Laura (Devan), Keith (Jennifer) and of course her grandchildren Cooper,
Brianna & Christiana.
She will be remembered for her smile and grace and caring about others more than
* 4/23/56 to 5/5/15 *
How much is Walmart spending on e-commerce? Increasing spending by 30%
In any given year we'll spend $12 billion to $13 billion on capital
expenditures, and we're still going to build a lot of stores. However, this
year we will increase spending on e-commerce initiatives by 30%, including
fulfillment centers and the technology spend we need to do, to between $1.2
billion and $1.5 billion. I expect that to continue for the next year at
Small retailers grow steadily online
If Google Inc. decides to tweak its search results ranking algorithm or Facebook
Inc. switches up users' news feeds to favor sponsored posts, it can have a major
impact on a small e-retailer's business and require big adjustments in strategy.
Small web retailers also must compete with e-retail behemoths like Amazon.com
Inc., W.W. Grainger Inc. and Wal-Mart Stores Inc. that possess strong brand
loyalty and seemingly unlimited budgets to invest in aggressive marketing
tactics, vast inventory and the latest and greatest technology innovations.
Still, Second 500 merchants managed to collectively grow web sales 14.4% in 2014
to $6.047 billion from $5.284 billion in 2013-that's slightly below the 15.4%
growth in total U.S. e-commerce as measured by the U.S. Commerce Department.
Bitcoin Wallet Uses Comprehensive Multi-Factor Security
The device features a robust security apparatus employing a fingerprint sensor,
a small screen, and a GSM chip. In order to authenticate a transaction, the user
presses the bitcoin button, scans a QR code using Case's camera, and performs
biometric authentication via the fingerprint sensor. Each device comes with its
own unique built-in key, and Case keeps a corresponding, encrypted key in its
online database. There's also a third key in an offline vault, which can be used
to recover bitcoins in the event that a user loses their Case.
Amazon working on drones that will deliver items to wherever you are
Drone deliveries hey? What could be more convenient than having the milk for
your cereal arrive fresh each morning, or that forgotten dinner ingredient
plonked down on the doorstep just as you fire up the stove? Well, details now
revealed in an Amazon patent application suggest that if its Prime Air drones do
materialize, they mightn't just be limited to making house calls. The
application outlines plans for drones that track a customer's GPS position,
flagging the possibility of having items brought to you even when you're out and
about. "With the implementations described herein, a user now has the ability to
choose "Bring It To Me," the patent states. "With this option, the actual
location of the user is determined and the UAV delivers the item to the current
location of the user... For example, the user may identify their current
location by allowing Global Positioning System ("GPS") data to be provided by
their mobile device."
Counterfeit credit card cigarette smugglers & fraudsters indicted by DOJ in
North Carolina The indictments generally allege that DIALLO, BAH,
and JALLOW, were engaged in a scheme to acquire, among other things, large
quantities of cigarettes in North Carolina and elsewhere using counterfeit gift
and debit cards. The indictments further alleged that conspirators acquired
stolen credit and debit card data from sources on the internet, and received the
stolen data in the form of internet email accounts to which they had access. It
is alleged that the conspirators used the stolen credit and debit card data to
fraudulently re-encode cards for later use to purchase cigarettes and other
items. The conspirators would generally travel from one store to another in a
vehicle during a single trip to acquire a large volume of cigarettes. Other
conspirators would then transport the cigarettes to other states to be resold at
a profit. justice.gov|
Thieves steal phones from AT&T stores in Indianapolis, then apologize
Indianapolis Metropolitan Police are searching for a pair of thieves who stole
cell phones from at least a dozen AT&T stores in central Indiana. Detective
Craciunoiu says the suspects are fast and have gotten away with thefts in
Indianapolis, Anderson, Greenwood and possibly Hendricks County. The thefts have
all occurred during business hours, mostly after noon. "Retail dollar amount
that we're looking at so far is maybe around $15,000 to $20,000," Craciunoiu
said. The thieves seem to be picky about what they take. They're only stealing
from AT&T stores, and they're only stealing Samsung Galaxy 5 and 6 model phones.
"They're all display phones," Craciunoiu told FOX59. "And they're all phones
that have been tethered by some kind of security device of some kind." The man
casually approaches a display table and picks up two cell phones. In less than 5
seconds, he's able to detach the phones from the anti-theft cables they were
connected to. Then, he runs out the door with employees chasing him. The suspect
was in and out of the store in 23 seconds. "There's been a phrase uttered to
employees," Craciunoiu said. "Something to the effect of, 'I'm sorry I have to
do this, I'm just trying to feed my family.'"
Man walks off with 22 pairs of shorts from Palm Beach Gardens store
A man walked into a store in the 3100 block of PGA Boulevard, selected 22 pairs
of shorts and without trying any of them on walked out without paying. The
store's loss prevention officer was able to provide police with a description of
the perpetrator and the vehicle he fled in. The shorts were worth over $1,300.
Two charged with credit card fraud over $4,000 at Wallingford, CT Wal-Mart
Two New York men accused of making over $4,000 in purchases with fraudulent
credit cards at Wal-Mart appeared in court Wednesday. Idris Aliyu, 25, of
Brooklyn, NY, was charged with first-degree forgery, four counts of credit card
theft, third-degree larceny, two counts of third-degree identity theft, and
possession of less than half an ounce of marijuana. Kayode Usman, 34, of
Brooklyn, NY, was charged with third-degree larceny, conspiracy to commit
third-degree larceny, and six counts of credit card theft. Police said that on
April 29 Wal-Mart staff reported two men were trying to make purchases with
fraudulent credit cards. Three detectives observed the men make a transaction
before arresting them.
UK: John Lewis Employee admits to $17,000 of Apple product theft from store in
Cambridge A former stock room assistant at John Lewis admitted de-frauding
his employers of 11,000 pounds worth of Apple goods. Francis Chemine, of Rule
Gardens, Fordham, abused his position by stealing and selling computer equipment
via email during a seven-month period. The 33-year-old was caught after nearly
$6,300 worth of "media equipment" was discovered in his work locker during a
random check. Anthea Harris, prosecuting at Cambridge Magistrates' Court, said:
"The defendant had been employed at John Lewis as a stock taker for some four
years and during a routine search by staff , they found a bag with $6,300 worth
of tech, all about $235 each.
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Killed, 1 Injured In Shooting Outside FoodSmart Urban Market in Chicago One
man was killed and another man was injured in a shooting Wednesday night in the
parking lot of a Logan Square neighborhood store on the Northwest Side. Jonathan
Garcia, 19, and a 33-year-old man got into a fight with two other males about
11:10 p.m. outside FoodSmart Urban Market, 2901 W. Armitage Ave., when one male
pulled out a gun and fired shots. Garcia was shot in the chest and was later
pronounced dead. The 33-year-old man was shot in the shoulder and neck area, he
is listed in stable condition.
shot by Police after trying to run over Officer at Aventura Mall A
driver in an Aventura Mall parking garage was shot and wounded by a police
officer Wednesday after he refused to pull over and then accelerated toward the
officer, Aventura police said. The officer fired a shot, or shots, hitting the
suspect on the second floor of the garage near Bloomingdale's department store.
The driver, who had a female passenger, was in a stolen burgundy four-door
Honda, said Aventura Police Sgt. Chris Goranitis. The incident happened about
12:20 p.m. when the Aventura police officer, who was not identified, attempted
to walk up to the Honda on a traffic stop and to question the driver, identified
Thursday as Kenneth Taylor, 19. But Taylor accelerated, aiming the car toward
the officer, Goranitis said. "This person drove in a reckless manner with no
regard for anyone around him," Goranitis said. The officer fired at Taylor, who
kept on going, Goranitis said. He struck a parked police car and a wall in the
garage, Goranitis added. Taylor suffered a non-life-threatening gunshot wound
and was taken to Aventura Hospital in custody. No one else was injured.
'Shoe Sensation' major theft ring investigation ongoing in Indiana
New details have been released in the case of a southern Indiana man who was
arrested in March, connected to a major theft. Police said William Robertson
stole thousands of shoes as part of a major theft ring. According to recently
filed court documents, in September Robertson stole a semi-trailer loaded with
nearly 5,000 pairs of shoes from a Shoe Sensation warehouse in Jeffersonville,
Indiana. Detectives said Robertson sold some of the shoes to a New Albany
consignment shop. Then, they said in March, he cut the lock on another Shoe
Sensation trailer, taking several boxes of shoes from it. Police said he
returned later that day, stole a trailer in the area and used it to steal
hundreds more pairs of shoes. The investigation into the theft ring continues
and more arrests are expected.
Aid Burglars led San Diego Sheriff's Department on a 100 mph Chase Two
people were in jail Thursday morning after breaking into a Rite Aid in Lakeside
and leading deputies on a high-speed chase, the San Diego Sheriff's Department
said. A burglary alarm sounded at the Rite Aid at 9532 Wintergardens Boulevard
around 1:30 a.m. Deputies saw a silver SUV behind the store when they arrived,
causing a man and a woman to jump into the vehicle and speed off. They led
deputies on a high-speed pursuit, driving the wrong way along freeways at speeds
of 100 miles per hour. Sheriff's deputies eventually caught up to the burglars
after about ten minutes on Vista de la Valle Road in Rancho San Diego. They
found 13 bottles of Crown Royal and five cartons of cigarettes in the SUV, all
of which were returned to the Rite Aid from which they were stolen.
Thieves crash jeep into Bloomingdale's in Palo Alto, CA A trio of
bandits are on the run after backing a jeep through a Bloomingdale's store
during a smash and grab. Security cameras recorded the smash and grab in
California. The thieves stuffed high-priced jewelry into their jeep and then
drove back through the shattered glass door. Police are searching for the
thieves who were long gone, along with the loot.
Antonio Police Officer faces second theft-related charge A San Antonio
police officer was arrested on theft-related charges Wednesday night for the
second time in eight days. SAPD spokesman said in a statement that the officer
is a three-year veteran who works with Central Patrol. Although police would not
identify the officer, David Nieto, 31, was listed on the Bexar County Central
Magistrate Office arrest list as of 11:07 p.m. Wednesday. The record shows he
was arrested at 6 p.m., facing a charge of destroying/concealed writing,
otherwise known as retail fraud. Salazar said police arrested the officer at a
North Side store, but were unable to release the exact location as of Wednesday
night. On May 5, Nieto was arrested and accused of trying to steal "a large
amount" of ammunition from Academy Sports.
Lawrence, KS man Indicted on Wire Fraud Charges in connection with Credit Card
Scheme 31-year-old Lawrence man was indicted Wednesday on ten counts
of wire fraud, U.S. Attorney Barry Grissom said in a news release Thursday.
Jawad Obaid is alleged to have gotten credit cards from Capital One, Chase Bank
and U.S. Bank and used their rewards program websites to make online purchases
from businesses selling on the sites, Grissom said. This generated "tens of
thousands" of reward points to his accounts from the credit card companies.
Obaid is alleged to have canceled the online purchases within 24 hours of
payment, then used the built up rewards points from the voided purchases to
redeem $143,000 in cash rewards in the form of checks and direct deposits to his
accounts, Grissom said. If Obaid is convicted of the charges, he could be
sentenced to up to 30 years in federal prison and a $250,000 crime for each
count, Grissom said.
Three suspects sought for $5,000 credit card fraud in San Mateo and San Carlos,
CA Police are asking for the public's help in identifying three
suspects who tried to purchase $5,000 in goods from a store last month using a
fraudulent credit card account. The three suspects were seen entering a business
in the 1000 block of N. Rengstorff Avenue on April 19 at around 2 p.m. and
attempted to buy the goods using the personal information of someone else to set
up the credit card. Police said they suspect that all three people were involved
in similar attempts in both San Mateo and San Carlos.
5 more arrests in check fraud ring in Sault Ste. Marie, MI
Five suspects were all arrested and arraigned on felony charges as detectives
continue to unravel a bad check ring that was cracked in April. The initial wave
of arrests included three suspects last month on criminal enterprise and
conspiracy to commit fraud counts. Back in April, detectives had compiled
evidence against the three men pointing to a criminal operation where they
utilized fraudulent personal checks to put into local accounts only to access
those funds with automatic teller machines. Since the first three were arrested,
detectives sifted through various financial records to determine that others
were involved in the fraudulent transactions, building cases against the five
individuals named in the latest court cases.
Baltimore Corrections Officers charged with burglarizing and looting a 7-Eleven
store during Baltimore riots Tamika Cobb and Kendra Richard, who work at
Baltimore City jail, were allegedly captured on video looting from a convenience
store during last month's riots. On Wednesday, they were both suspended from
their jobs without pay, according to a statement released online by the Maryland
Department of Public Safety and Correctional Services. The statement details how
intelligence officers reviewed video footage of rioters looting a closed
7-Eleven store in the 300 block of West Baltimore Street on the night of April
25 following a tip-off. Upon examination of the video, captured on the first day
of major unrest after Gray's April 19 death, they determined that Cobb and
Richard were among the looters leaving the store with merchandise.
General Employee accused of Arson in Stevens Point, WI
An employee of Dollar General in Stevens Point is accused of using paper plates
and a lighter to start a fire last week that damaged the store and forced
customers to evacuate. Brian Kraus, 18, of Stevens Point, is accused of
intentionally starting the May 7 fire at the store at 3260 Church St. No one was
hurt in the fire, but customers were forced to flee the store before
firefighters arrived. Kraus appeared Thursday in Portage County Circuit Court by
video conference from the Portage County Jail on a charge of arson of a
building. Kraus told police he had been cooking food in a microwave in the back
of the store and thought that might have been the cause of the fire, Portage
County Assistant District Attorney David Knaapen said during the hearing. In a
later interview with police, though, Kraus admitted to starting the fire
Hobby Lobby Employee in Loveland, CO assaulted during a $3 shoplifting; 2
charged with Robbery On Friday two men were arrested on charges of
class 4 felony robbery after reportedly shoplifting $3.18 worth of beef jerky
from Hobby Lobby, according to public records. Andrew Dutrow, Greeley, and
Justin Delay, Loveland, were booked into the county jail; Delay was reported to
have had $1,777.57 in cash on hand when he was arrested. Reports indicate the
men were approached by a Hobby Lobby employee around 5 p.m. Thursday and asked
to leave the store because they were playing with a store-owned wheelchair. A
witness statement indicated that as the men were leaving, a piece of beef jerky,
taken from the store, fell out of Dutrow's pocket. As the employee attempted to
block their exit and issue them a no trespassing order for shoplifting, reports
say Delay offered to pay for the beef jerky. When the employee told him no,
Delay grabbed the man by the shirt, yanked him out of the way and began pushing
him backwards by his arms as Dutrow left the store.
Tourneau watch heist suspect is Teenage Valedictorian A teenage
valedictorian is a suspect in a $700,000 raid on a New York watch heist carried
out by a gang dressed like the Blues Brothers, it has emerged. Three men, all
dressed in suits, carried out the heist at the Tourneau store on Madison Avenue
in Midtown, Manhattan. Police have since arrested Omar Rawlins, 19, who,
according to his lawyer, is an 'academic leader' at Roads Charter School in
Brooklyn. The details emerged as the 19-year-old appeared for arraignment at
Manhattan Federal Court. According to the New York Post, Assistant US Attorney
Jessica Lonergan told the court that Rawlins was an 'extremely dangerous' member
of the Crips gang.
50 Cent Not a Suspect in $250,000 Vegas jewelry Robbery Case
Police say 50 Cent isn't a suspect in an investigation of a Los Angeles jewelry
store owner's complaint that he was attacked and robbed of jewelry in Las Vegas.
Police Officer Larry Hadfield said Wednesday (May 13) that police haven't
positively identified a suspect. But Hadfield says the musician, whose legal
name is Curtis James Jackson III, has been ruled out in the investigation of a
May 2 complaint alleging a robbery at or near boxer Floyd Mayweather Jr.'s gym
in Las Vegas. Celebrity website TMZ reported Tuesday that LAX Jewelry owner
Robert Marin reported he was robbed of a diamond watch and chain valued at some
$250,000. The alleged attack occurred hours before the Mayweather-Manny Pacquiao
fight in Las Vegas.
surrender in attempted $1,000 Acme robbery in Lower Southampton, PA A
23-year-old Northampton man who is accused of assaulting a supermarket employee
who tried to stop him from stealing nearly $1,000 in groceries has turned
himself in. His 22-year-old accomplice also surrendered Wednesday. Patrick
Mullen turned himself in late Tuesday, hours after a surveillance photo of him
and his accomplice - who police identified as Randy Brovender, also of
Northampton, was released to the media and posted on social media. Brovender was
arraigned before Waltman on Wednesday and released on $50,000 unsecured bail. He
is also charged with four felonies, including robbery, conspiracy and aggravated
assault and related misdemeanors.
Hamden, CT man arrested after Home Depot Armed Robbery
A Hamden man has been arrested for allegedly robbing a Home Depot in North
Haven. According to police, on February 13, 2015, 47-year-old Frankie Moore
entered the Home Depot at 111 Universal Drive in North Haven. Police say he
picked up a chainsaw and tried to leave the store without paying when a female
employee confronted him. Moore took a handgun from his jacket and pointed it at
the woman's face. Police say Moore then left the store and got into a tan SUV
that someone else was driving. The store employee was not injured during the
incident. Moore was arrested outside of his Hamden home Thursday morning and was
charged with Robbery First Degree and Larceny Sixth Degree.
True Value Hardware store damaged by Arson in
Serial Shoplifter in Dublin, Ireland concealing
merchandise inside her umbrella, she has 114 previous convictions
Gordon's Jewelers in
Henderson, NV the victim of an Armed Robbery
AT&T - Petaluma, CA - Burglary
BP - Anderson Co, SC - Armed Robbery/ Murder
Country Corner Carry - Highland Co, OH - Armed Robbery
Dollar General - Beaver Falls, PA - Armed Robbery
Dollar General - West Mifflin, PA - Robbery
Family Dollar - West Mifflin, PA - Robbery
Family Dollar - Lawton, OK - Armed Robbery
Guffy's Market - Jefferson Co, MO - Burglary
Jernegan's Health Mart Pharmacy - New London, CT - Armed Robbery
Long John Silver's - Moore, OK - Armed Robbery/ Mgr Stabbed
Main St Mart - League City, TX - Armed Robbery
Mifflin General - Jackson, TN - Burglary
Rite Aid - San Diego, CA - Burglary
Sprint - Monroe, LA - Armed Robbery
T-Mobile - El Cerrito, CA - Robbery
Village Groomer - Pitt Co, NC - Armed Robbery/ Assault
Walgreens - Humble, TX - Armed Robbery
Wing Camera - DeKalb Co, GA - Burglary
7-Eleven - Lower Merion, PA - Robbery
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Damon Cavasin was promoted to
Corporate Director, Asset Protection for SpartanNash.
Andre Asprelli was named Asset
Protection Investigations Supervisor for Price Chopper Supermarkets.
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This is Why Leadership Requires Mentorship If we never failed at
anything, we wouldn't know how to alter our paths so that we made it to success.
One of the most important dynamics at play in this process is finding a mentor
to guide you through the failure. Not only do they provide you with some
accountability but also listen to your problems.
The Leadership Behavior That's Most Important to Employees Civility
not only enhances your performance and influence but it is also positively
associated with being perceived as a leader. Being respectful benefits everyone
around you as well as yourself. Here are some key steps to show your employees
Ask for feedback
To Win People Over, Speak to Their Wants and Needs Practicing empathy
causes you to step outside your comfort zone to be able to understand where
someone is coming from. But it's necessary in order to exercise influence and
building trust in the workplace. If you can grasp the wants and needs of those
around you, chances are you will be more successful.
Win them over
Employee Recognition: Cost-Free to Provide, Costly to Neglect A new
study found that only 20% of employees feel strongly valued at work! Employee
recognition is important , yet it often falls to the wayside. At no cost to you,
recognizing someone's work can only benefit your organization.
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Progress or moving forward has as much to do with which way you're facing as
anything else. If you stay focused on facing your customer and not your internal
team then you might find success is a little closer than you think. This goes
for the vendor and for the retailer, as we all have customers to serve both
internally and externally. And while it's impossible to always stay facing them
the mere thought of it will bring you back a little faster if you just remember
that your ultimate success is driven by your customers whether its individual
stores or companies. Much too often we all tend to get lost in the politics of
our inner group and use it as a means of avoiding having to accomplish difficult
tasks. But all you've got to remember is to turn around and face the customer
and then you'll be back on track getting things done and moving forward.
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