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  May 15, 2015


The LP Industry's #1 News Source - Informing, Educating and Instilling a Sense of Community

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New Industry Conference - 'Retail Fraud' conference to open in New York - 24th September 2015  Retail Fraud - New York has been created to give US retailers easy access to international expertise in the business of loss prevention. By bringing together top retailers, experts, academics and law enforcement agencies drawn from not only the US but also more widely from the rest of the world, we hope to create a hotbed of truly international expertise and collaboration, to discuss and promote best practice and to ever more effectively work together to fight crime.

Retail Knowledge is pleased to be producing Retail Fraud - New York in association with the National Anti- Organized Retail Crime Association of America. N.A.O.R.C.A started as a LinkedIn Group in 2011 to collaborate, educate, provide training and promote awareness of the worldwide epidemic of organised retail crimes. The association has grown to over 2,500 members worldwide and is now incorporated in Massachusetts.

Retailers attending Retail Fraud - New York can expect to see presentations from an international array of leading experts offering new and exciting viewpoints and concepts. You will have the opportunity to network with other top executives involved in the business of retail risk and loss prevention. You can expect to take away from the conference concepts, case studies and methodologies that will make significant contributions to their roles.

You will not be bombarded by sales people all day. Only a small number of vendors are permitted to exhibit at the show and only retailers are able to attend as delegates.

The conference is being staged at one of the top conference hotels in New York on 24th September 2015 with refreshments throughout the day and an excellent lunch.

The entire event is free to retailers. retailfraud.com

FedEx Can't Duck Criminal Case Over Drug Shipments
A California federal judge on Thursday refused to dismiss an indictment accusing FedEx Corp. of colluding with illegal online pharmacies to deliver prescription drugs to addicts and drug dealers, saying FedEx's argument that it's exempt from the charges because it's a common carrier defies common sense. U.S. District Judge Charles R. Breyer, who is presiding over the case, said that under FedEx's theory, any drug dealer who decided to take out a license to become a "common carrier" so he could transport controlled substances would be shielded from prosecution. That doesn't make sense, Judge Breyer said.

FedEx was indicted last July, when prosecutors charged the company with 15 counts relating to trafficking controlled substances and misbranded drugs. In August, a superseding indictment added three counts of conspiracy to launder money. FedEx could be forced to return its gross proceeds of $860 million and be fined up to twice that amount, according to prosecutors.

Prosecutors say FedEx management knew the company was delivering to addicts and drug dealers after drivers complained that customers demanding pills were stopping them on the road. The drivers said deliveries were addressed to vacant parking lots where multiple customers were waiting.

FedEx also set up a separate credit check system just for online pharmacies after it was repeatedly unable to collect unpaid bills from pharmacies that were shut down by law enforcement, according to the indictment. Because of the constant risk that the pharmacies would go out of business, FedEx made sure pharmacy accounts were not tied to specific salespeople in order to avoid harming sales targets, prosecutors say.

FedEx has pled not guilty to the charges in both indictments. law360.com

Nike is facing harsh criticism for offering a 30% discount to police officers on Law Enforcement Appreciation Day  Nike is under fire for offering police officers a 30% discount for a "law enforcement appreciation day." Critics are blasting the brand for supporting law enforcement in the wake of a string of shootings involving police officers who killed black men, Quartz reports. The May 13 promotion coincides with National Police Week, Quartz points out. Critics have called the promotion tone-deaf and now some are calling for a boycott of the sportswear company. In a statement to Business Insider, Nike said it has held discount days in its stores for first responders, including law enforcement and the military, since the September 11, 2001 terrorist attacks against the US. "Nike has no intention to offend anyone, nor to imply that we are insensitive to the serious and important issues between law enforcement and black communities in America," the company said. "We care about and support efforts to continue discussions to create positive change and bring equality for everyone in our society." businessinsider.com

U.S. ground zero for card skimming - Romanians and Eastern Europeans Leading the Crime Wave - Why?  "Good education and high unemployment," said analyst Litan. "They are really good at computer science and they don't have any jobs." Queensland, Australia, detective superintendent Brian Hay has been quoted as saying history has something to do with it. "Romania was, prior to the fall of the (Ceausescu) dictatorship, a center of mathematics and computer coding," he has said. "Those skills were exploited by the Eastern Bloc organized crime groups." As far as criminal gangs using younger accomplices, unwitting or not, Pascual thinks they would have no qualms. "They would take one of these kids, shoot them in the head and bury them," he said. Sometimes the kids that are doing it are not the ringleaders," she said. "Usually they are part of a larger ring and they are the low men on the totem pole" and "often they don't know who they are working for," Litan said. "The guys who are in charge don't want to show up in front of an ATM" because of the video cameras that photograph those using the machines, she said. abqjournal.com

Wages of Fraud Lower for Women
A new report from the specialty insurer Hiscox USA found that although women masterminded over 60% of frauds against employers last year, they embezzled a median of only $242,000, about 30% less than men. That's an even worse gender gap than in legitimate employment, where, according to figures cited by the White House, "women earn just 77 cents for every dollar a man earns." "It's because women hold lower level authority positions with lax controls and a lot of cash access-bookkeepers, accounting clerks, office managers." wsj.com

Invisible inks to help foil counterfeiters
Counterfeiting is very big business worldwide, with $650 billion per year lost globally, according to the International Chamber of Commerce. Scientists have invented sophisticated fluorescent inks that one day could be used as multicolored barcodes for consumers to authenticate products that are often counterfeited. Snap a photo with your smartphone, and it will tell you if the item is real and worth your money.  homelandsecuritynewswire.com

South African tycoon enters UK retail fray with New Look purchase for $1.3 Billion  A South African retail billionaire is poised to become one of the most powerful players on the British high street, after snapping up a majority stake in New Look for £780m. The deal pitches Christo Wiese - who owns a third of investment company Brait, which has been building stakes in UK brands - against other dominant retail owners, including Sir Philip Green, Mike Ashley, and the Weston family who control Primark. ft.com

Lowe's takes down Director of Corporate Investigations job from website

First Look at the Year-Long Investigation on Counterfeit Goods - Airing tonight on ABC

Sorry, Publix: Wegmans 'really is the best supermarket in the U.S.'

Kohl's alone spent over $5M on snow removal in February - What's the total retail tally? $100's of millions

Newk's Eatery plans 200 new stores by 2018 - LP Jobs?

Quarterly Same Store Sales Results
Party City Q1 up 5.2% with revenue up 6.7%
Nordstrom Q1 comp's up 4.4% with net sales up 9.8%
Kohl's Q1 up 1.4% with sales up 1%
Children's Place Q1 up 0.7% with net sales down 1%
Dillard's Q1 down 1% with sales down 1%
Hhgregg Q1 comp's down 10% with net sales down 9.8%


Retail Symposium on Shopping Equity

June 11, 2015
John Jay College of Criminal Justice, NYC
8 a.m. - 7 p.m.

The Retail Council of New York State, in partnership with Macy's, Inc., will host a full-day symposium addressing shopping equity on Thursday, June 11 at the John Jay College of Criminal Justice in New York City. The "Retail Symposium on Shopping Equity" will unite retail executives and community leaders in a direct and engaging discussion about customer racial profiling. We're planning a number of thought-provoking discussions to examine community perspectives, lessons learned, and potential brand impact. We will discuss and share strategies to help create - across the entire retail spectrum - a shopping culture in which all customers feel free to shop in a wholly welcoming environment.

We are confident that the day's participants will leave the symposium with greater insight to the complex issues we face today. And community leaders will see firsthand the industry's desire to affect positive change.

This is a fully-sponsored event and free of charge to attendees. We ask only for your engaged and thoughtful participation.

Space is limited and will be handled through reservations to this inaugural event on a first-confirmed, first-welcomed basis. The event begins with an 8 a.m. breakfast and concludes with a post-symposium reception from 5-7 p.m.

Click here to register for the event.

All the News - One Place - One Source - One Time
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Retailers, Banks Spar Over Data Security Before House  The House Financial Services Committee on Thursday heard testimony from representatives of the banking and retail industries who emphasized the importance of addressing consumer data security but also sought to deflect blame for breaches that have already occurred. Brian Dodge, an executive vice president of the Retail Industry Leaders Association, said that the financial services industry hasn't adapted quickly enough. "The woefully outdated magnetic stripe technology used on cards today is the chief vulnerability in the payments ecosystem," Dodge said. "Retailers continue to press banks and card networks to provide U.S. consumers with the same chip and PIN technology that has proven to dramatically reduce fraud when it has been deployed elsewhere around the world." U.S. Rep. Brad Sherman, D-Calif., questioned Dodge on whether the existing threat of enforcement combined with the reputational damage that results from a security breach is enough to compel retailers to spend enough money to protect consumer data. law360.com

Starbucks denies mobile app hack, blames careless customers
Starbucks has rebuffed claims that its mobile app has been hacked. In a statement, the coffee chain suggested the isolated reports of fraudulent activity on customers' online accounts are down to password re-use or other lax security practices by its clients. "Starbucks takes the obligation to protect customers' information seriously. News reports that the Starbucks mobile app has been hacked are false. Like all major retailers, the company has safeguards in place to constantly monitor for fraudulent activity and works closely with financial institutions. To protect the integrity of these security measures, Starbucks will not disclose specific details but can assure customers their security is incredibly important and all concerns related to customer security are taken seriously."  theregister.co.uk

20% of Security Personnel Have Seen Their Company Cover Up a Breach
A new report has uncovered that 20% of personnel have witnessed a company hide or cover up a breach. In an AlienVault survey, when asked what course of action is best when a company suffers as breach, a full 9% responded, "if nobody knows, just keep quiet." Two thirds of respondents would use a breach as an opportunity to convince the board or their executives to approve additional security budget, whilst a quarter would pay a fine and move on, accepting as a general part of business. Six point six percent stated they would gladly brag to the media about how their security advice that could have prevented the breach was not listened to.  infosecurity-magazine.com

Dick's Sporting Goods incorporates term Loss Prevention in IT job posting
Sr. Application Developer: IT Loss Prevention & Admin Systems -
While it is in fact a senior application developer whose role is to fulfill a leadership role in planning, designing, coding, testing, debugging, configuring and documenting packaged application systems and/or custom software development solutions, it also incorporates the term Loss Prevention which may not seem noteworthy but in fact shows that semantics is the first thing that changes when the vision sees evolution and the combination of or merging of responsibilities long term. dickssportinggoods.jobs

Five tips to comply with the new PCI requirements - Is LP involved in regular inspections of payment terminals?  At the end of June, merchants that accept payment cards have five new security requirements to comply with -- and significant fines and other costs if they don't. 1. Be sure to log customers out. "This primarily affects merchants that develop their own applications. "But if you have an application that you bought from a vendor, you need to call and make sure the vendor has taken care of this." 2. Unique credentials for all employees. PCI has long had a requirement that each employee has to have their own login credentials to sensitive systems. 3. Service providers must accept responsibility. Third party service providers must now acknowledge, in writing, that they are responsible for keeping cardholder data safe. Before, they just had to say that they would be PCI compliant -- this takes it one step further. 4. Protect payment terminals. Merchants have long been expected to make sure their point of sale devices were secure, but now there's a specific requirement to do regular inspections of devices to ensure that they weren't tampered with. "The real risk is that a bad guy comes in and swaps your terminal or tinkers with it." 5. Pen test your PCI environment. Penetration has been part of the PCI DSS since version 1.2, but there were few concrete details about exactly what this meant. Now, there are specifics. csoonline.com

Data analytics expertise Is essential for a great customer experience
More and more companies are going to need help with data analytics and managing Big Data programs in general and is one of the key trends that will define outsourcing over the next year. In the area of customer experience this has become a very important topic. The entire process of supporting customers has been turned on its head in recent years, with customers now demanding that brands come to them and converse on the platforms and channels they choose. This dramatic change in the way that customers demand support requires extensive monitoring of enormous databases - buzz monitoring. The companies need to find where their customers are talking about their brand and products and to then engage in those spaces. This is not trivial. The Internet is a vast space. Any executive planning how to manage their customers will already be exploring how to manage data analysis.  theretailbulletin.com

Thinking about Drones for surveillances? - here's one specifically for that purpose  Upcoming drone has six rotors to capture stable video. A new drone that's due out next year uses six rotors instead of four to help it capture more stable video and spend more time in the air. The LVL 1 from CyPhy Works is on Kickstarter for preorder for $495, though it won't start shipping until February 2016. Most consumer and prosumer drones have four rotors and employ an expensive, delicate gimbal to hold the camera. The gimbal usually hangs under the drone and cancels out any movements of the drone to reduce camera shake. cio.com

The DOJ Sets Out to Establish Standard for Data Security Incident Response and Preparation

Comment: The time for RFID in apparel retail is now

Target adding 'smart home' sections in 1,800 stores



Vector Security Announces 2015 Loss Prevention Foundation Scholarship Winners

More than $22,000 given to support loss prevention continuing education
in U.S. and Canada

PITTSBURGH, May 14, 2015 - Vector Security recently announced the winners of its Loss Prevention Foundation (LPF) scholarships, which provide financial support to loss prevention professionals in the U.S. and Canada seeking to obtain Loss Prevention Qualified (LPQ) and Loss Prevention Certified (LPC) certifications.

The company began awarding the scholarships in 2009 in support of career development and continuing education for professionals in this rapidly-growing industry.

The 2015 winners are:

LPQ Scholarship Recipients
Nakhshab Arshad Vector Intelligent Solutions
Melissa Bowers Dollar Financial Group
Brad Donatille Sears Holdings Corporation
Monika Espinoza Louis Vuitton
Rodney Grove II Meijer, Inc.
Jason Guiste Lowe's Home Improvement Center
Aubrey Hummer Vector Intelligent Solutions
Melissa Mantz Pep Boys Auto
Brandie Manzo PETCO Animal Supplies Stores, Inc.
Tiffany Paxton Lowe's Home Improvement Center
Danielle Trombino CVS Health
Bill Wilbur Tuesday Morning


LPC Scholarship Recipients
Heather DePalma Goodwill of Southwestern PA
Navtej Duggal Securitas Canada
Chase Frederick Dick's Sporting Goods
Jeffrey Hedges Cabela's
Cameron Hess Belk
Charlyne Lagudi Pep Boys Auto
Sarah McCoin Hibbett Sporting Goods
Mike Rodriguez Superior Grocers
Eddie Runyon Lowe's Companies, Inc.
David Scully CVS Health
Ryan Shedd SpartanNash
Santo Zenone Gap, Inc.

"This year we received a record number of applications, making the selection process especially difficult," said Michael T. Grady, LPC, Executive Vice President of Vector Security. "While the awardees represent a variety of professional backgrounds, they each express the highest level of desire for the opportunity. In addition, they all possess a positive outlook as to how they will use this program to enhance the value they bring to their respective employers and to the profession. We are pleased to help them advance their career aspirations."

Vector Security has awarded 158 scholarships totaling more than $145,500 since the program began in 2009.








WG Security Products
Graham Handyside, EVP Worldwide Operations and Ed Wolfe, VP Business Development

Se-Kure Controls
Michael Campbell, VP National Sales; Greg Saputo, Regional Sales Director; Roger Leyden, Founder, President and CEO

Delivering LP in a Franchise World
Van Carney, Director of Safety & LP for Domino's Pizza and David Johnston, Sr. Dir. LP & Corp. Security for Dunkin' Brands Inc.

The Industry Threat & Server Room Mitigation
Charles Delgado, VP Asset Protection for Meijer




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PwC's Loss Prevention Strategy & Analytics Team

A client-specific advanced risk/analytical model

A thorough and transformative approach to LP

PwC's Loss Prevention Strategy and Analytics (LPSA) team helps organizations understand where their loss prevention function is today and how to move closer towards the goal of continuous improvement by performing a cross functional analysis of the processes that impact loss or operational performance. Bill Titus, Managing Director, PwC, talks about the evolution of the LPSA program in this LPNN interview. Working with 80% of the Fortune 1000 retail and consumer businesses and over 20,000 partners and staff dedicated to the retail and consumer practice, PwC can offer a wealth of resources to any LP or AP team.

LPNN Quick Take #19

In this LPNN Quick Take, Amber shares some staggering stats on cybersecurity and Joe shares his strong point of view on the subject.

Solution Providers, have a video or commercial you want to publish? Contact us.

2015's Let's Get LP Social

We still want your Group LP Selfies - So keep them coming retail LP teams!

Submit a group selfie of you and your LP team and you could get a plaque. Please submit a high resolution photo (300 dpi) and logo at 5" wide for your printed plaque, and if you have a tagline or slogan either from your team or from the company, please send it to us as well for inclusion on the plaques and here on the Daily. Click here for more details

New to the D&D Daily, "My LP Selfie"!
Got a Smartphone, webcam or camera? Snap a picture of yourself and send it in to the Daily! Let's see what all our LP folks are up to!

View all the selfies here!



Canadian Outlet Malls - are booming
Being a rather new retail sector for Canada with two new ones opened in Ontario over the last year, the retailers are booming. And Canadians are flocking to these locations. Four-in-10 (41%) of Canadians surveyed prefer to shop at Canadian factory outlet malls versus those in the US, with more than half (57%) having shopped at a Canadian factory outlet mall in the past 12 months alone. chainstoreage.com

Canadians slowing down on cross-border shopping
Deterred by higher US exchange rates, Canadians are less willing to make the drive, despite the wider product selections available stateside. Despite 44% agreeing that Canadian factory outlet malls are not as price competitive as those in the US, despite the exchange rate, shopping at Canadian outlet malls continues to rise. chainstoreage.com

Canadian consumers send wake-up call to retailers as 76% of Canadians households head online  Of that percentage, about a quarter of Canadians have become "frequent" shoppers, which means they're buying on the Internet four to 10 times per year, the data says. Consumers are dipping their toe into e-commerce, testing the waters, and becoming very quickly converted," said Danielle Doiron, director of parcels and e-commerce market development at Canada Post. The report also found that shoppers will buy products online they wouldn't have just a few years ago. thechronicleherald.ca

Ikea to test two new 'pick-up-point' store formats in London, Ontario and Quebec City as part of global pilot  The two locations, slated to open in late 2015, will allow customers who have shopped online or at an Ikea store some distance away to pick up their products closer to where they live. Customers will also be able to buy services to support their purchases, sit at a computer station to browse the retailer's web site, and also select among 99 of the company's top-selling products available for immediate takeaway. chainstoreage.com

Bullied B.C. grocery store employee wins $16,000 in discrimination case
A Vancouver-area man has been awarded almost $16,000 by the B.C. Human Rights Tribunal for a series of threats and slurs he endured from his boss' sons. The tribunal ruled that Kyle Garneau was discriminated against while working at Buy-Rite Foods in Surrey, B.C., where the owner's sons repeatedly physically and verbally harassed him. Garneau is gay, and has a brain abnormality that affects him physically and mentally, including his appearance and weight. In a decision released earlier this month, tribunal member Parnesh Sharma wrote that owner Shingara Sumal failed to ensure his store was a safe work environment, free from harassment. canadiangrocer.com

Canadian Security's Focus On Retail Security one-day seminar  A valuable opportunity for anyone interested in learning more about the latest techniques to combat retail crime. You can expect to hear more about: ● Organized Retail Crime ● Restorative Justice ● Online Fraud For full agenda and registration details visit: www.focusonseries.ca

Here's our list of top 20 most productive Canadian malls by sales per square foot, annually
1. Pacific Centre, Vancouver, BC: $1,498
2. Toronto Eaton Centre, Toronto, ON: $1,420
3. Oakridge Shopping Centre, Vancouver, BC: $1,395
4. Yorkdale Shopping Centre, Toronto, ON: $1,356
5. Southgate Shopping Centre, Edmonton, AB: $1,157
6. Chinook Centre, Calgary, AB: $1,125
7. Rideau Centre, Ottawa, ON: $1,008
8. Holt Renfrew Centre, Toronto, ON: "over $1,000" says landlord.
9. Market Mall, Calgary, AB: $942
10. Sherway Gardens, Toronto, ON: $935
11. Square One, Mississauga, ON: $910
12 Metropolis at Metrotown, Burnaby, BC: $886
13. Polo Park, Winnipeg, MB: $873
14. Peter Pond Mall, Ft. McMurray, AB: $870
15. Le Carrefour Laval, Laval, QC: $865
16. Fairview Mall, Toronto, ON: $843
17. Richmond Centre, Richmond, BC: $833
18. Royal Bank Plaza, Toronto ON: $820
19. Toronto Dominion Centre, Toronto, ON: $818
20. Bayview Village, Toronto, ON: $810   retail-insider.com

Indigo to Overhaul 6 Flagships - Open 4 American Girl Stores

Rona plays down suggested Lowe's merger

Suspect Sought in Kelowna Mac's Store Armed Robbery

Calgary Police recover $1.9 million in stolen vehicles

Woman suspected of shoplifting critically hurt on Coquitlam, BC, highway

Cigarettes stolen during Yellowknife grocery store break and enter

Alleged shoplifter attacks employee at Peterborough Sobey's

Oakville businesses rocked by series of smash-and-grab break-ins

Ottawa Police hunt two after April cellphone store robbery  Ottawa police are looking for two masked men who robbed a cellular phone outlet that police won't name a month ago. The robbery occurred April 13, at approximately 8:45 pm. Two men walked into a cellphone store somewhere in the 1500 block of Merivale Road. Both had their faces covered, and one showed employees that he had a handgun tucked in his waistband. They made off with more than 40 smartphones in a variety of types. No one was hurt. ottawacitizen.com

Alberni Mounties Dismantle Island Wide Theft Ring
The Port Alberni RCMP has arrested 2 men at the core of an extensive property crime scheme that victimized owners from across Vancouver Island. Both suspects have extensive histories of property theft, and are well known to police in the Island region. Over the past 2 weeks this criminal group is alleged to have committed truck thefts, break-ins, vandalism, and possessed stolen property in multiple Island jurisdictions including Port Alberni, Parksville, Qualicum Beach, Campbell River, Nanaimo, and Victoria. While the tally is climbing as the investigation unfolds, investigators indicate that the total loss and damage resulting from these incidents is currently estimated at over $400,000. albernivalleynews.com

'Threatening' cougar shot and killed near West Vancouver mall
The popular trails around Capilano River in West Vancouver were closed for several hours as a conservation officer tracked and killed a cougar believed to be a threat to the community. Multiple cougar sightings have been reported in recent weeks along the Capilano River near Park Royal Mall, but the cougar had become bolder in recent days. The big cat was seen jumping on people's balconies in a townhouse complex in British Properties Wednesday. Officials say things came to a head Thursday morning when the cougar approached someone walking their dogs on a trail. "Fortunately the dogs were big enough and loud enough to scare it," said Conservation Officer Simon Gravel. The dog walkers contacted West Vancouver Police, who secured the area until Gravel arrived. The cougar hadn't moved from the area, Gravel said, adding that it showed no fear whatsoever of humans. He shot and killed the big cat. ctvnews.ca

Retail Fast Facts: April 2015 
● Total monthly retail sales changed by 2.0 per cent over the comparable month last year. 
● Total sales excluding food, automotive and gasoline changed by 5.7 per cent over the comparable month last year.  Read more


What You Don't Know About Chargebacks...Can Hurt You
Are you experiencing higher than normal chargeback rates? You might be getting hit by fraudsters and not knowing it. That's because it can take 60 - 90 days or more for chargebacks to be reported to you, making timely fraud detection nearly impossible. This eBook, we describe six warning signs of fraud and how chargeback lag distorts your profit and loss reporting. Discover the key capabilities your fraud prevention solution needs to detect and shut down fraudulent chargebacks immediately - before they overwhelm you. must fill out form - internetretailer.com

Why Bitcoin Could Be Much More Than a Currency
Boosters of Bitcoin commonly call the digital currency the future of money. But even if it doesn't turn out to be, a growing group of investors and entrepreneurs is convinced that the idea at the center of Bitcoin could revolutionize industries that rely on digital record keeping. It might replace conventional methods of keeping track of valuable information like contracts, intellectual-property rights, and even online voting results. Bitcoin's real promise, they say, is not the currency. It's the underlying technology, in which thousands of computers in a distributed network use cryptographic techniques to create a permanent, public record of every single Bitcoin transaction that has ever occurred. Investors are betting that this record-keeping system, called the blockchain, will be valuable for many other things besides tracking payments. technologyreview.com
Distinction between online, offline blurs for shoppers, but not retailers: report
Mobile's influence on bricks-and-mortar sales rose to 28 percent in 2014, up from 19 percent the prior year, but the divide is growing between the digital functionality retailers provide and the experience consumers want, with mobile particularly affected, according to a new report from Deloitte. A key takeaway from the report is that mobile use by shoppers continues to become more sophisticated, as evidence by a drop in the use of mobile for price checking, suggesting shoppers are using mobile more for inspiration. However, retailers continue to focus on mobile conversions at the expense of enhancing the mobile experience. While consumers are busily embracing mobile to enhance their shopping experiences, retailers' ability to deliver on consumer expectations are not keeping pace, according to Deloitte. The reason why is that retailers often focus on ecommerce sales to indicate whether their digital strategy is working. Because this number is typically much smaller than a measurement of digitally influenced sales, retailers are underestimating the importance of digital strategies and underinvesting. mobilecommercedaily.com

Credit card safeguards: MasterCard replies

E-commerce can attract $25 billion in six years: study

Fraud prevention market to reach USD 22,000 mln by 2019

Mobile accounts for more than half of online sales at QVC

U.S. Auto Parts grows web sales 13.5% in Q1


"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent


Two Men Plead Guilty in Manhattan Federal Court in Connection with Violent Daytime Robberies of Jewelry and Watch Stores Across Four States Preet Bharara, the United States Attorney for the Southern District of New York, announced today that Sean Robinson and Kenddal Thompson pled guilty in connection with a robbery conspiracy operating across New York, New Jersey, Virginia, and Connecticut in which members committed daytime robberies of high-end jewelry and watch stores, including Cartier in Manhattan, using violence, including firearms, and resulting in serious injury to victims and the theft of more than one million dollars in watches and other goods. THOMPSON pled guilty today before United States District Judge Loretta A. Preska, and ROBINSON pled guilty on May 7, 2015, before Judge Preska. To date, eight members of the crew have been apprehended and pled guilty. Two defendants, Jamal Dehoyos and Courtney Hardin, remain wanted by the Federal Bureau of Investigation ("FBI") and are considered armed and dangerous. fbi.gov

Phoenix Police arrest 4 stealing $72,000 of Merchandise per Year to support drug habits  Four suspects caught in a police surveillance operation admitted they had been shoplifting on average seven days a week for three years to support a drug habit, officers said. Phoenix police arrested Lester Kilpatrick, 44, and his two daughters, Amanda, 22, and Jordan, 21. Officers also took Brandon Muchow, 20, into custody. Tuesday's arrests came after detectives with the Phoenix Police Business and Economic Stability Team worked with local stores to identify the suspects and conduct surveillance on them. Detectives said they observed Lester Kilpatrick and his daughter Amanda steal from various stores in the Phoenix metro area and then return the stolen items for a refund. Police said on one occasion, a refund was placed on a gift card which the suspects sold at a nearby gift card reseller. The suspects would then use the cash to buy heroin, Phoenix police Officer James Holmes said. In another incident, the suspects went to a local department store, shoplifted several large bags full of clothing, sorted through the goods and separately returned more than $200 in merchandise to the retailer, Holmes said. All four suspects were arrested following the fraudulent return. Under police questioning, the suspects admitted they shoplifted to feed a $40 a day drug habit for each of them or they would become ill with withdrawals, Holmes said. A fifth person was identified but not detained in connection with the shoplifting ring. Holmes said the group had to steal more than $72,000 a year to satisfy their drug habits. abc15.com

9 Minnesota Men Indicted In $3.8M Stolen Cell Phone Ring
A 30-year-old Golden Valley man is accused of leading a stolen cell phone ring that trafficked at least $3.8 million worth of devices between Hong Kong and the United States. Eight Twin Cities co-conspirators also face charges. Zibo Li was indicted on Thursday in U.S. District Court in Minneapolis. The indictment says Li and others entered used identity theft to fraudulently enter service contracts in the U.S. at the reduced rates that come with long-term contracts. They would then break the contracts with the mobile service carriers and sell the phones in Hong Kong. "These defendants stole the identifying information of nearly 60 known individuals and 20 known businesses," said Assistant United States Attorney Manda M. Sertich in a statement. "They exploited vulnerable members of our society, including people residing in homeless shelters, to steal cell phones and turn a profit." The case is a result of an investigation conducted by the U.S. Secret Service, the St. Paul Police Department, the Minnesota Bureau of Criminal Apprehension, the Minnesota Financial Crimes Task Force, the University of Minnesota Police Department and the Plymouth Police Department. cbslocal.com

Lebanon, PA Judge sends Career Criminal/ Wal-Mart shoplifter to prison
A 35-year-old former Lebanon man with a lengthy criminal record was sentenced to state prison Thursday for shoplifting at Wal-Mart. Judge John C. Tylwalk sentenced Aaron T. Wolfe to eight months to two years in state prison and ordered him to pay a $500 fine. Wolfe, currently an inmate at the State Correctional Institution at Chester, Delaware County, appeared at the hearing by way of a video hookup. He was sentenced for stealing more than $425 worth of merchandise from the North Londonderry Township store on July 1 last year. He took two electric razors, an electric toothbrush and a plastic tote, according to court records. Tylwalk ordered Wolfe to serve the sentence concurrently with a state prison sentence he is serving for a Lancaster County retail theft. Wolfe was sentenced in Lancaster County on Jan. 8 to one to three years for retail theft and conspiracy. ldnews.com

Chinese thieves get five years for $517,000 Monaco ring scam
A French court on Wednesday handed three Chinese thieves five-year jail terms for stealing a ring worth nearly half a million euros from a Monaco jewellery store and replacing it with a fake. The theft took place in January 2014. Two men entered the Fred jewellery store and asked to be shown two rings, while a third man waited outside. Setting their sights on a model with a 453,000-euro ($500,000) price tag the pair paid a deposit of 500 euros and said they would be back by closing time with the balance. They never returned. Instead, the next day, on opening the gift-wrapped box that the saleswoman had prepared, the manager discovered that the ring in the case had been replaced with a cheap replica. The thieves had, it turned out, taken advantage of the saleswoman's back being turned to pocket the original. The ring was never found. Two days later, the trio were detained in Paris after being seen poring over rings worth 300,000 euros and more at the city's glitzy Galeries Lafayette department store. yahoo.com

New York Retailers and Law Enforcement Professionals
Address Statewide Organized Retail Crime Challenge

Written by Joe LaRocca, Vice President & Senior Advisor, Loss Prevention for RetaiLPartners

Albany, New York, April 23, 2015

Last month, approximately 200 Loss Prevention, Law Enforcement, Prosecutors and solution providers met in Albany (New York) to share ideas and learn about the latest trends in combating Organized Retail Crime. The event was hosted by the Retail Council of New York State in collaboration with the New York Metro Organized Retail Crime Alliance (NYMORCA).

During the opening remarks, Retail Council President Ted Potrikus, shared the importance of bringing a broad group of attendees together to continue the successful programs to combat ORC, discuss major crime groups targeting retailers and further the important legislative efforts in Albany.

The day was packed with featured sessions by:

Kevin Harrington, Deputy Chief & Commanding Officer, Grand Larceny Division, NYPD
Scott Rappaport, Detective, Wayne Township Police Department
Kenny Fingerman, Agent Development Manager, Sephora
TJ Flynn, Sr. Manager Market Investigations, JCPenney
David Hill, Manager of External Investigations, Hudson's Bay Inc.
Gary Weisbecker, Northeast Investigations Supervisor, Walgreens
Tarik Sheppard, Lieutenant, Grand Larceny Analytical Unit, NYPD
Edward Goldberg, SVP of External Affairs, Macy's

To start the day, I was able to share some of the latest industry statistics, trends and where many leaders in the public and private sector are focused when it comes to ORC and technology programs.

This was a fantastic meeting and I strongly encourage retailers and law enforcement partners with interest in New York, to get involved with the Retail Council (http://retailcouncilnys.com) and the New York Metro Organized Retail Crime Alliance (http://www.nymorca.org).

Do you have an ORC case to share? Publishing it educates the LP & retail community
which might fuel even more jobs and funding.
Share your ORC news and help the industry grow

Man shot in Colorado Springs Hobby Lobby was on a 'death mission'  A fugitive who was shot multiple times inside a Colorado Springs Hobby Lobby last week told authorities he was on a "death mission" before he began attacking sheriff's deputies, armed with a knife. A fugitive who was shot multiple times inside a Colorado Springs Hobby Lobby last week told authorities he was on a "death mission" before he began attacking sheriff's deputies, armed with a knife. Brian Lowe, 48, who walked away from a community corrections facility last month, resisted arrest at the store and later charged at a deputy with a knife and grabbed a deputy's stun gun, according to Lowe's arrest affidavit. At one point, Lowe had "the taser in one hand and the knife in the other hand" before he was shot, the affidavit says. El Paso County Sheriff's Office deputies Robert Mitchell and Keith Duda approached Lowe in the store at 525 8th St. just before 6 p.m. Friday, the affidavit says. Lowe refused to be handcuffed and placed his hands in his waistband area, the affidavit says. Lowe said he was "tased" in the chest before he gained control of the stun gun, according to the affidavit, but Duda said, "Brian Lowe broke away and it was not successful." While the deputies tried to take him into custody, Lowe threw a punch at Mitchell and swung his knife "within a few inches" of Mitchell's head, the affidavit says. He also tried to "jab" Duda with the knife, and the deputy and Lowe began struggling over the knife, the affidavit says. Mitchell pushed Lowe, who saw Mitchell draw a stun gun and said, "I hope you brought something bigger than that (expletive)," according to the affidavit. gazette.com

Orem, UT Concealed weapon carrier involved in Macey's Grocery store shooting will not be charged  The man who shot and killed an alleged carjacker during an altercation on May 2 will not face criminal charges, the Utah County Attorney's Office announced Thursday. Orem police say the man, whose name has not been released by county prosecutors, shot Taulagi Matafeo once in the chest while trying to prevent Matafeo from taking a woman's car by force at a Macey's grocery store parking lot in Orem. Matafeo, 26, died at a nearby hospital from his injuries. The woman and the shooter were not injured. The man who came to the woman's aid "acted within the purview of Utah law, and no criminal charges will be filed," the Utah County Attorneys Office said in a prepared statement. ksl.com

16 men accused in violent robbery ring in Philadelphia, Pa  The U.S. Attorney in Philadelphia has announced indictments against 16 people in connection with a sophisticated crime operation that allegedly included robbery and torture. They're accused of stealing jewelry, cars, electronics and drugs from their victims in years-long crime spree that stretched from Philadelphia to Hatfield to Ambler. On July 15th, 2013, two men posing as police waved around semiautomatic guns inside Platinum Jewelers at 12th and Market streets. Federal prosecutors say one of these men was Khalil Smith - the other was one of many accomplices in a violent robbery ring operating from 2012 until last month around the region. At the jewelry store, prosecutors say the other members of the ring posed as customers and others stood watch, monitoring police radios. They left with nothing once the real police were on the way. A 17 count indictment alleges that the 16 men used violent tactics in home invasions targeting victims they thought had drugs or money from drugs. "The torture included waterboarding, beating, threatened sexual assault, scalding with boiling water and being shot," said Kelly D. Brady, ATF. 6abc.com

Unexpected apology and Admission of guilt in 15 Armed Robberies in Lexington, KY  "I am guilty, and I have accepted my accountability for my actions," said Edward Hale, from behind bars in the Fayette County Detention Center. He said he admits that Lexington Police have arrested the right man. "I apologize from my heart for committing these 15 robberies," said Hale. It's an unexpected apology, however Hale said he's ready to take responsibility, and most of all make amends. "I am truly sorry for running into their stores, and you know, petrifying them," said Hale. Since January Lexington Police said he's robbed more than a dozen businesses, including a Waffle House, Dollar General, Speedway and Game stop. For months Hale said he was on the run. On Wednesday Hale was finally arrested. Investigators said he pulled off nine of the robberies with Darnell Thomas, including one at the Tobacco Zone. Police said during that crime Thomas was shot after a struggle with the clerk. lex18.com

Burglars smash and grab thousands in merchandise from Valor Exchange in Arvada, CO  An Arvada business is releasing surveillance video hoping it will help lead police catch three people responsible for a spike in thefts. The owners of the Vapor Exchange reported losing thousands of dollars worth of merchandise after a burglary early Thursday morning. The thieves are also suspected of several other thefts at electronic cigarette stores in recent weeks. Arvada police has not released a description of the suspects or confirmed if the robberies are related. In Thursday's incident, the thieves used a baseball bat to break through a front door. kdvr.com

Diamond Switch thieves hit Belk for $7,500 in Spartanburg, SC  On May 04, 2015 at 7:30pm, suspects pictured below distracted the clerk and swapped a diamond out of a pair of 1.5 carat yellow gold diamond earring studs valued at $7500 from Belk (Westgate Mall - Spartanburg, SC). The clerk stated that the male gave the name of "Mike" and the female gave the name of "Melinda" or "Miranda." Suspects later attempted to pawn several pieces of jewelry at pawn shops in the Lavonia (GA) area and were driving a dark blue or black newer Lexus car. Contact: Jason Tapp JTAPP@CITYOFSPARTANBURG.ORG Spartanburg Police Department

Henderson, NV Police seek suspect in Gordon's Jewelers Robbery

2 Innocent Bystanders Wounded In Bronx Grocery store Shooting

Lake Wales, FL Rural King Theft Suspect Arrested

JPMorgan staffer in White Plains, NY gets six years jail time for ID theft scam


AT&T - Watchung, NJ - Robbery
Dollar General - Palmetto, FL - Armed Robbery
Eddy and Betty's - Valdosta, GA - Armed Robbery
Grand Central Station - Green Bay, WI - Armed Robbery
Hess - Nedrow, NY - Armed Robbery / Shooting
Kwik Stop - Mesquite, TX - Armed Robbery
Lee's Food Market - Campbell Co, TN - Armed Robbery - 12yr old shot
Londo Mondo - Chicago, IL - Armed Robbery
My iPhone Store - Petaluma, CA - Burglary
Runyan Lake Food - Tyrone Twp. MI - Armed Robbery
Texaco - Fairburn, GA - Armed Robbery/ Assault
Walgreens- Carbondale, IL - Armed Robbery

Walgreens - Tulsa, OK - Armed Robbery
7-Eleven - Manatee Co, FL - Armed Robbery
7-Eleven - Miami, FL - Shooting


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9 Tests Every Leader Must Pass
The question still stands: Are leaders born or made? After much research and published studies, the answer is "yes." Leadership behavior may come more natural to some, but everyone can learn ways to be a more effective leader. The learning process starts with a full self-examination. If you can pass these questions, you're a great leader! How's your attitude?

5 Things Real Leaders Do Every Day, According to Henry Ford  With summer right around the corner, it's a great time to push hard and develop your team and your own leadership skills just like Henry Ford did in the summer of 1899 as he went on to focus on automobile production. Here are some great leadership lessons inspired by Ford's quotes. High expectations

How Springtime Can Make Us Better Leaders  As spring arrives it's been noticed that leaders often focus with new energy on helping their teams grow and thrive. It's our automatic response to want to start fresh when spring comes around, but it takes time for people to grow, just like it takes time for your plants to bloom. Here are some tips you may use in your own gardening that can apply to leadership. Just be patient

Just WHO Do You Think You Are?
Who do you think you are? This question is extremely important because how you define yourself will impact how successful you are and how happy you will be. Becoming aware of your identity also helps you become a better leader because it allows you to perfect some areas and grow in others. Who do you want to be?

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Surveys show that happiness at work significantly improves performance and productivity. It translates into higher energy levels, better reviews, faster promotions, higher wages, better health and overall a better environment. While it shouldn't be surprising it often times needs to be remembered. When fellow executives are unhappy for long periods or with their co-workers it needs to be addressed because productivity and overall team health will suffer. Attitudes are contagious and happier teams produce more and have better results. Is your team happy?

Just a Thought,
Gus Downing

Gus Downing

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