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Introduction with Gus Downing

Quick Take #1

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2017 CNP Expo
May 22-25

Utah ORC Association Impact ORC Conference
May 23

Fraud360 Chicago
June 13

Security Summit Canada
June 14-15

Fraud & Breach Prevention Summit: Chicago
June 20-21

Axis Retail Leadership Forum 2017
Aug. 14-16

Twin Cities ORC Association Annual Conference & Training
Aug. 15-16

ISCPO 2017 Conference
Sept. 12-13

Retail Council of Canada LP Conference
Sept. 19

ASIS International
63rd Annual Seminar

Sept. 25-28

National Association of Bunco Investigators Annual Training Converence
Oct. 11-12

Colorado Organized Retail Crime Alliance Conference
Oct. 17

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Juan Ospina promoted to Director, Field Loss Prevention
for Michael Kors

Juan was previously the Regional Loss Prevention Manager for the retailer for the past five years and prior to that he was the Senior Regional Loss Prevention Manager. He's held other loss prevention, asset protection and investigations positions for retailers such as Polo Ralph Lauren as District Manager Asset Protection, New York & Company as Regional LP Manager, Circuit City as AP Manager, Ann Taylor as Regional Investigator and Nordstorm as LP Manager. Congratulations Juan!

A better choice for retailers

With the growing problem of identity theft, data breaches and compromised networks, retailers have never faced a more daunting security landscape. Protection 1 has the breadth and depth of experience along with the latest technology that can serve retailers' needs ranging from burglary protection and fire monitoring to access control and state-of-the-art event triggered video solutions and, most recently, network security. Jim Shepherd, National Accounts Manager for Protection 1, talks about the retail trends he's seeing from the frontlines and how the explosion of IP-enabled devices and the Internet of Things are creating new security concerns.

Solution Providers: Have a video or commercial you want to publish? Contact us

Monona, WI: Big box stores, police calls go hand in hand, analysis shows
Retail theft is not the only reason police officers respond to big box stores, but it's what people think of most when they see a patrol car roll through the parking lot.

Regardless of the reason for the service call, Monona police responded 1,873 times to eight big box stores in the city in 2016. That's a
30 percent increase in the number of calls (1,435) to the same eight stores in 2011. And the cost? That comes to more than $75,000 - not counting any follow-ups or investigations.

The Monona stores singled out in the report are
Shopko, Walmart, Kohl's, Goodwill, Walgreens, Menards, Pick 'n Save, and Staples.

Of the 1,873 calls for service last year, 1,088 of them were for Walmart alone. The Walmart calls resulted in 1,517 officers being dispatched to the store, and those officers recorded 1,009 hours of work on those initial calls, bringing the cost to the police department to $51,731.

Regarding calls for shoplifting, Monona Police Lt. Curt Wiegel said Walmart has its own policy on the value of the retail theft it will handle internally and at the value at which police are called.

Alder Brian Holmquist suggested reviewing how and when officers respond. He said a lot of store loss prevention employees do not attempt to restrain shoplifters until police arrive; instead, they call police after the shoplifter has left the scene.

"To make a call to show up to someone who's not there is a waste of time," he said. "If they are not going to have any level of retaining the individual there or attempting to retain the individual there, why are we deploying someone there?"

Wiegel said loss prevention staff will hold shoplifters who are compliant, even though state law allows them to physically restrain them even to the point of using handcuffs as they wait for police to arrive. He said concern over liability is major reason why they don't use force to restrain shoplifters. hngnews.com

Distribution center theft and collusion on the rise
The growing threat of distribution center theft is a rising challenge for businesses, as the Internet has made stolen good easier to sell anonymously. A recent Warehouse Education and Research Council (WERC) meeting revealed that
theft typically involves company insiders who then collude with drivers who then move the stolen goods out of the distribution center, Supply Chain Digest reported.

Of delivery drivers surveyed,
40% revealed that they had been propositioned to commit conspiracy, and often other employees who are aware of the theft are paid to ignore the activity and keep quiet.

Theft inside distribution centers is a widespread problem, mostly due to the difficulty of prevention. In addition, the magnitude of the scale of goods moving through the centers invites thievery: when endless, countless items encircle every worker, the temptation to remove it from inventory for personal profit is high.

Two methods seem to best discourage employee theft, as highlighted by Inbound Logistics: an embedded security professional, and an anonymous contact option. The security professional masquerades as an employee, while in reality is observing his fellow workers. This is a slow method of discovery and depends on the persistence of the professional involved, and the likelihood of mistaken overconfidence on the part of the thief. supplychaindive.com

The anonymous tip option is another alternative. In this scenario, employees who know about theft are provided an opportunity to report what they know, suspect, or observe without leaving a name. Tip lines are maintained by outside sources so as to preserve the anonymity of those reporting. However, tip lines can be abused by dissatisfied workers who provide misleading or false information. Employers who act on such information should be certain to understand their legal rights, and those of their employees, before making accusations. supplychaindive.com

Kroger Unit Sued Over Alleged Storage Of Worker Fingerprints
An Illinois and Wisconsin supermarket chain owned by Kroger Co. has been hit with a putative class action alleging it stores employees' fingerprint information without their consent in violation of an Illinois state law barring the collection of biometric data, according to a suit removed to federal court Thursday.

According to the suit,
Roundy's Supermarkets Inc., a Kroger subsidiary, has a time card system that scans employees' fingerprints to clock employees in and out of work. But lead plaintiff Norman Baron alleges that he never gave his employer written consent to store his data and the store never disclosed its policy or how long it intends to store his personal biometric data.

"Roundy's fingerprinted Illinois employees like plaintiff without properly obtaining ... written executed release, and without making the required disclosures concerning the collection, storage, use or destruction of biometric identifiers or information," the suit says.

Baron alleges the supermarket's policy violates the
Illinois Biometric Information Privacy Act, which expressly obligates Roundy's to obtain an executed, written release to capture, collect and store an individual's biometric identifiers, "especially a fingerprint," the suit says.

The suit also notes that there is no realistic way, absent surgery, to reassign someone's biometric data. A person can obtain a new Social Security number, but not a new fingerprint, and that means it's particularly important to protect the data, especially now that more companies are using biometric information to perform financial transactions, the suit says. law360.com

Lawyers Say Fake Wells Fargo Accounts Number 3.5M
The saga continues for Wells Fargo, as plaintiff lawyers in its fraudulent case up the fictitious accounts opened number. Lawyers for the plaintiff side are projecting that Wells Fargo employees opened up approximately 3.5 million accounts without customer consent. In this $142 million settlement lawsuit, this estimate filing was made in a San Francisco federal court this past Thursday evening. At its new estimate, these unauthorized accounts have reached 1.4 million higher than federal regulators initially assessed. pymnts.com

Agilence Webinar Tomorrow - May 16th @ 2 pm ET
'Improving Pharmacy Operations with 20/20 Rx'

Join Agilence for "Improving Pharmacy Operations with 20/20 Rx." During this webinar, they'll be unveiling 20/20 Rx - a new product specifically designed to support the needs of retail pharmacies and grocers with pharmacy departments.

Learn how Agilence and one of the largest drugstore chain's in the U.S. partnered to develop a data analytics solution designed to ensure regulatory compliance, identify & prevent drug diversion and reduce labor, chargebacks, and fines. Register here!

ASIS June 1st Webinar
Shooter Down: Active Shooter Consequence Management

An active shooter incident can be devastating to an organization - to employee safety and security, to morale and productivity, to recruitment and retention, and to the organization's reputation and brand. It is critical that organizations of all types accurately anticipate the post-incident challenges of an active shooter incident.

Join us for "Shooter Down: Active Shooter Consequence Management" to hear from Steven M. Crimando, Principal, Behavioral Science Applications, on what your organization needs to do to get back on its feet post active shooter incident. This fast-paced, informative webinar will address the various phases of post-incident response; critical phase-specific actions steps, and vital partnerships necessary to address the challenges of recovery and business resumption. Register here.

Report: Gap, Coach and Others Need to Close 2,600 More Stores
Retailers are working to reset in the face of online shopping's growing dominance and shifting spending habits, but thousands more stores may need to close before financial balance returns.

Store closures are already widespread, with about 1,500 locations from Sears to Ralph Lauren set to close this year, but Wells Fargo says more than 2,650 additional storefronts operated by its retailer group should close, given the trouble in scaling e-commerce and the high-cost of physical stores.

In order to properly rationalize store fleets to reflect growing online sales in their own business, as well as with Amazon, which Boruchow said accounts for about 30 percent of retail growth, stores including Gap Inc., VF Corp.'s Victoria's Secret, Lululemon, Coach and Michael Kors each need to close dozens, and some even hundreds of stores.

Gap for instance, despite closing more than 600 locations since 2008, needs to shutter an additional 305 stores, equal to 13 percent of its base, in order to "appropriately size" its footprint, according to Wells Fargo.

Lululemon and Victoria's Secret, meanwhile, need to close 19 and 76 locations, respectively, the bank said, in order for the brands to reach what it deems "target penetration" of 22 percent for e-commerce sales.

As for Coach, which recently decided to spend $2.4 billion to acquire Kate Spade, and Michael Kors, Wells Fargo said each brand needs to shut down 47 storefronts in order to find balance between digital, store and wholesale sales.

But not every major retailer is getting it wrong. Boruchow pointed to Urban Outfitters and newly public J. Jill as companies with an "appropriately sized" store base, along with e-commerce penetration at around 38 percent - well ahead of other stores. wwd.com

Department stores have lost more jobs than coal mines
Between 2001 and 2016, jobs at traditional department stores fell 46%, according to Labor Department data. That's a much steeper drop than other troubled industries. For example, coal mining jobs dropped 32% during the same 15 years. Factory employment fell 25%.

Some 3,300 store closings have been announced so far this year, according to Fung Global Retail & Technology, a retail think tank. That's double the number in the same period in 2016.

This year will likely see the largest number of store closings since the Great Recession, according to Portell. cnn.com

Loss Prevention Manager - Digital Stores in Redmond, WA
Microsoft Global Security has an immediate opportunity for a talented and dynamic individual to join the Retail Loss Prevention Team. As a Loss Prevention Manager for our Digital Stores, you will be responsible for coordinating all Microsoft Global Security Support to Microsoft Digital Stores worldwide. You will report to the Director of Retail Loss Prevention and partner with both Regional Online Store Managers, Compliance, Store Business Desk, Worldwide Credit Services, CELA, and Human Resources Managers to champion safety, security, loss prevention and operational excellence in assigned regions. microsoft.com

Sears stock tanks as CEO takes aim at vendors, saying: 'We will not simply roll over'

Macy's plans Backstage expansion amid growing pressure for store closures

Last week's #1 article --

Caught on Video
Woman Hits Herself with Fallen Sprinkler for Phony Workers' Comp Claim
People faking an injury to get a big payout from workers' compensation: It's a problem you could be paying for. Several bills addressing changes to Florida's workers' compensation system were filed this legislative session as businesses here face a nearly 15-percent rate increase, and fraud could play a role in rates rising over time. In one example of workers' comp fraud out of Fort Lauderdale, a woman picked up a sprinkler head after it had fallen on her desk, then hit herself in the head with it to stage an on-the-job injury. Her employer's insurance company got suspicious and referred the incident to Florida's Division of Investigative and Forensic Services. Detectives requested security cam footage and were able to prove she staged the whole thing. foxnews.com


Register Now for LPRC
IMPACT Conference

October 2-4

Gainesville, FL

Make sure to register now for this year's IMPACT Conference! LPRC will be hosting IMPACT October 2-4, 2017 at The University of Florida. We are hard at work planning for this year's conference, and we can't wait to see you there!

Learn more about IMPACT today: http://lpresearch.org/impact/

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The D&D Daily respects your time & doesn't filter retail's reality



eBay GAP Investigating Moving Company Worker
Linked to Over $1 Million Theft

A Florida man has been arrested for the suspected theft of over a million dollars' worth of items. The suspect was an employee of the All My Sons moving company in which he assisted on a move which involved the transport of many rare paintings and antiques, which were later reported by the victims as being stolen. The victims were able to find their items on eBay, and purchased back several of the stolen items. eBay GAP is now reviewing the seller's account, and will be taking appropriate action. Read more here

For further information on PROACT, email inquiries to PROACT@eBay.com.




Axis introduces comprehensive store optimization and loss prevention solutions

Axis announces new solutions for retail, which can provide
intelligence and drive revenue growth

Axis Communications, the market leader in network video, today announced that Cognimatics' applications have been fully integrated with Axis' network cameras, audio, and access control products. Axis acquired Cognimatics in 2016 after a long, successful partnership.

The new solutions will be marketed solely under the Axis brand, and will support retailers in two critical areas - store optimization solutions for customer understanding and revenue growth and loss prevention solutions to prevent theft.

"When Axis acquired Cognimatics back in 2016 I knew that our technologies would create a strong portfolio for our retail customers," said Hedgie Bartol, Business Development Manager, Retail, Axis Communications, Inc. "We're excited that we're now able to offer a solution that can generate more revenue per customer, reduce shrink and enhance overall customer experience."

Axis Store Optimization Solution
When used with business intelligence and analytics software, Axis' network cameras and audio products deliver unparalleled accuracy with people counting, age and gender detection, store occupancy estimation, and queue monitoring. The insights are delivered through comprehensive reports designed for customer needs, hosted in the cloud and available through both desktop and mobile applications. The solution allows for the enhancement of the customer experience and sales opportunities through dynamic staffing levels, sales display information, and in-store announcements.

Axis' Network Product Examples
AXIS M30 Network Camera Series
AXIS P30 Network Camera Series
AXIS P8804 Stereo Sensor Kit
AXIS C1004-E Network Cabinet Speaker
AXIS C2005 Network Ceiling Speaker
  Axis' Store Optimization Suite
AXIS People Counter
AXIS 3D People Counter
AXIS Demographic Identifier
AXIS Occupancy Estimator
AXIS Queue Monitor
AXIS Store Reporter
AXIS Store Data Manager

Axis Loss Prevention Solution
In the loss prevention solution, Axis' network cameras, access controllers, and video door stations are combined with analytics software to highlight issues in real-time and enable immediate action.

Axis' Network Product Examples
AXIS M30 Network Camera Series
AXIS P32 Network Camera Series
AXIS A1001 Network Door Controller
AXIS A8004-VE Network Video Door Station
  Axis' Loss Prevention Suite
AXIS Direction Detector
AXIS Tailgating Detector
AXIS Random Selector

For more information or to see these solutions live, be sure to visit the Axis booth #901 at NRF Protect, June 27 & 28 in Washington, DC.


Brooks Brothers site hit with year-long data breach
Men's fashion retailer Brooks Brothers is alerting customers who made purchases at some of its locations of a potential breach.

In a release on May 12, the men's clothing retailer, which has more than 400 stores worldwide, announced that although such sensitive information as Social Security numbers or personally identifying information was not impacted, it is issuing the alert as a precaution and to provide information on what customers can do to protect themselves from identity theft. The number of those affected was not included.

"Certain" Brooks Brothers and Brooks Brothers Outlet retail locations in the U.S. and Puerto Rico were involved in the "potential security incident" between April 4, 2016 and March 1, 2017. Affected locations are listed here. scmagazine.com

Worldwide Ransomware Attack Largest Ever
Hackers Hit 100,000 Organizations, 150 Countries Exploiting Stolen N.S.A. Tool

Hackers exploiting malicious software stolen from the National Security Agency executed damaging cyberattacks on Friday that affected more than 100,000 organizations in 150 countries, according to Europe's law enforcement agency Europol.

The malware, which locks files and asks for payment to unlock them, hit businesses and institutions across the world, including shipper FedEx, train systems in Germany, a Spanish telecommunications company, universities in Asia, Russia's interior ministry and forced hospitals in Britain to turn away patients.

More than 200,000 people around the world have been affected by the malware, Jake Cigainero reports for NPR's Newscast.

The attacks appeared to be the largest ransomware assault on record, but the scope of the damage was hard to measure. It was not clear if victims were paying the ransom, which began at about $300 to unlock individual computers, or even if those who did pay would regain access to their data.

Security experts described the attacks as the digital equivalent of a perfect storm. They began with a simple phishing email, similar to the one Russian hackers used in the attacks on the Democratic National Committee and other targets last year. They then quickly spread through victims' systems using a hacking method that the N.S.A. is believed to have developed as part of its arsenal of cyberweapons. And finally they encrypted the computer systems of the victims, locking them out of critical data, including patient records in Britain.

The connection to the N.S.A. was particularly chilling. Starting last summer, a group calling itself the "Shadow Brokers" began to post software tools that came from the United States government's stockpile of hacking weapons.

The attacks on Friday appeared to be the first time a cyberweapon developed by the N.S.A., funded by American taxpayers and stolen by an adversary had been unleashed by cybercriminals against patients, hospitals, businesses, governments and ordinary citizens. nytimes.com npr.org

Vladimir Putin blames US for hack as thousands more computers hit by ransomware
Vladimir Putin has blamed the US for the global cyber attack that has crippled computer systems around the world since Friday. The cyber attack, which wreaked havoc at dozens of NHS trusts on Friday, has continued to spread, hitting thousands of computers in China and Japan. Putin said Russia had "nothing to do" with the attack and blamed the US for creating the hacking software that affects Microsoft computers. telegraph.co.uk

Microsoft publicly attacked the US government for 'stockpiling' exploits after a massive global cyberattack
Microsoft has criticised the US government following a massive ransomware cyberattack that hit computers around the world Friday, after it emerged that the malware made use of a software exploited developed by the NSA.

Microsoft's president and chief legal officer, Brad Smith, wrote a strongly worded statement that read in part: "This attack provides yet another example of why the stockpiling of vulnerabilities by governments is such a problem ... Repeatedly, exploits in the hands of governments have leaked into the public domain and caused widespread damage." businessinsider.com

Cyberattackers' Apparent Take: Just $51,000 So Far
This weekend's wave of cyberattacks held up for ransom the computer files of more than 200,000 victims world-wide. The hackers' apparent take so far: $51,000 - in bitcoin accounts that they may hesitate to tap. wsj.com

Lowe's and Virginia Tech Equip Retail Employees With Futuristic Wearable Robotic Suit
New lightweight exosuit aims to enhance performance, reduce injury and improve safety
Lowe's and Virginia Tech have joined forces to develop an exosuit - a wearable robotic suit with lift-assist technology - for Lowe's store employees. Currently in pilot at Lowe's Christiansburg, Va. store, the lightweight exosuit is designed to support employees by helping them lift and move product through the store more efficiently, to aid against muscle fatigue that can result from repetitive motion. businesswire.com

3 Solutions for Ecommerce Merchants Fighting Fraud
One of the lesser known challenges of running an ecommerce store is preventing fraud chargebacks. When a consumer doesn't recognize a charge on their credit card statement they will dispute the charge with their credit card company, which will result in a fraud chargeback to the ecommerce store owner. The full transaction amount is deducted from their merchant account as well as a chargeback fee typically between $15 and $2.

Here are three fraud prevention techniques ecommerce merchants can implement to reduce or eliminate credit card chargebacks.

1. Turn on gateway fraud filters.

Most payment gateways allow ecommerce merchants to set up some basic fraud prevention rules to block or flag transactions that may be fraudulent. Typical examples are to decline all transactions when the billing address does not match what the credit card company has on file (an AVS mismatch) or excluding all transactions from specified countries.

2. Manual review.

Most ecommerce merchants have employees assigned to review purchases that fall into specific risk categories, such transactions above a specified dollar amount and/or transactions where the billing and shipping addresses don't match. Common manual review techniques include using Google to find verifiable data on the purchaser, checking social media accounts and using Google maps to see if the shipping address appears legitimate.

3. Fraud prevention solutions.

There is a multitude of third-party fraud prevention companies (full disclosure: including my company, NoFraud) that leverage sophisticated fraud prevention technologies such as IP Proxy Piercing, Geolocation, Device ID and Global Fraud Blacklists to reduce or eliminate fraud liability. The solutions range from the very basic, providing a risk score and tools to build a fraud prevention algorithm, to full service solutions that leverage machine learning to give you a yes/no response and will even reimburse you for any fraud chargebacks that resulted from their decision. entrepreneur.com

Midsize Merchants in Most Danger From False Positives: Report
The rate at which North American companies rejected e-commerce orders due to fraud remained largely unchanged from 2016 (2.9 percent this year compared to 2.8 percent last year), according to a recent report. Underneath that unchanged rate, however, lies the problem of false positives-orders rejected by a company due to suspicion of fraud but that are actually legitimate-which are a rapidly increasing concern to e-commerce merchants.

If higher overall rejection rates lead to more false positives-a reasonable inference-then midsize merchants are the ones that most need to identify them. According to the research, merchants with revenue between $25 million and $100 million reject the most orders (3.7 percent). Small merchants with revenue of less than $5 million reject 2.5 percent of their orders, while businesses with $5 million to $25 million have a rejection rate of 3.1 percent. Enterprise companies with annual digital commerce revenue in excess of $100 million reject 2.9 percent of e-commerce orders for suspicion of fraud. cardnotpresent.com

E-commerce generates almost 25% of Nordstrom's sales in Q1

QVC's e‑commerce sales in the US increase 5% in Q1

Scam Artist jailed for stealing $600,000 Shower Doors Home Depot stores
A scam artist who repeatedly stole shower doors from Home Depot stores across the Philadelphia area is headed to jail. Montgomery County Court Judge Joseph P. Walsh sentenced Joseph Francis Mulvenna to 6 to 23 months. Mulvenna pleaded guilty to a total of four misdemeanor retail theft charges for two different criminal complaints. In total, Mulvenna will be under court supervision for a period of five years. William Adams, an Organized Retail Crime Investigator for Home Depot, told police Mulvenna and Klancic are part of a large Philadelphia based organized retail crime group targeting the Home Depots throughout the region. The group is responsible for over $600,000 in losses to the retail chain. pottsmerc.com

Columbus, OH: Five Indicted in $150,000 Credit Card/ ID Theft Ring
A federal grand jury has charged five Columbus-area residents as part of an identity theft ring. The five suspects were each charged with conspiracy to commit wire fraud. Kwame E. McCauley, the alleged leader of the ring, is also charged with 20 counts of wire fraud and two counts of aggravated identity theft. The indictment accuses the five people of an elaborate ring that ran from January 2014 to January 2016. McCauley is accused of getting social security numbers and birthdates for victims and running credit reports on different sites. According to the indictment, he then got identification cards in the victims' names with the other alleged co-conspirators' photos. They are said to have studied credit histories and personal information so they could answer any questions that came up during a credit screening. The indictment says the group opened lines of credit on roughly 80 occasions. The loss to the stores was $150,000. abc6onyourside.com

Novi, MI: Thief takes heads from 7 golf clubs: loss of $3,500
The heads of seven golf clubs were detached from their shafts and apparently stolen from Dick's Sporting Goods last week. The clubs were valued at $499.99 each. Police noticed there had been a similar shoplifting in Livonia recently in which a security camera captured images of the thief. hometownlife.com

Niagara Falls, NY: Police seek shoplifting three female accomplices
Police are looking for three accomplices who may have aided a teen recently on an apparent shoplifting spree. Jaykiera R. Harpham, 16, of Niagara Falls Boulevard, was arrested Friday night outside the Super Walmart. Police said she was in possession of about $50 worth of clothing that had been stolen from the store. She also had merchandise which appeared to have been stolen from a store in the nearby Fashion Outlets of Niagara Falls. One of the four girls was apprehended outside Walmart. buffalonews.com

Update - The Villages, FL: Former Walgreens pharmacy technician sentenced in theft of hundreds of pills
Jaquila Kassavia Kelley, 22, had been arrested Aug. 16 on a felony charge of grand theft of a controlled substance. A Regional Walgreens manager had been called in to investigate the fact that 508 Alprazolam and 430 Hydrocodone pills were missing from the pharmacy on Bella Cruz Drive in The Villages. Kelley admitted to taking the pills. Last month, she entered a plea of no contest in the case. She was sentenced to three years probation and ordered to perform 100 hours of community service. villages-news.com

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Shootings & Death

Estacada, OR: Grocery Store Stabbing connected to Death investigation; suspect was carrying a 'human head'
A man who allegedly stabbed a person inside an Estacada grocery store Sunday is believed to be connected to the death of a woman in Colton, according to the Sheriff's Office. A 911 caller told deputies the man walked into Harvest Market Thriftway around 2:15 p.m. He was reportedly "covered in blood" and holding "a knife and what looked like a human head." The man stabbed a store employee who was flown to a hospital with critical injuries. Other workers reportedly held the suspect down until authorities arrived and took him into custody. Just 15 minutes after the attack, another person called 911 to report finding a woman who appeared to be dead inside a home in Colton. Multiple agencies responded and found a woman dead on the scene. Deputies say both incidents are connected and there is no threat to the public. koin.com

Skagit County, WA: Suspect in Cascade Mall shooting found dead in jail cell
A man charged with killing five people at a mall in Washington state last year was found dead in his jail cell in an apparent suicide. Arcan Cetin, 20, was discovered hanging Sunday evening, said Rosemary Kaholokula, chief criminal deputy prosecutor for Skagit County. He was being held in neighboring Snohomish County, where he was awaiting the results of a mental competency evaluation. The Snohomish County Sheriff's Office, which runs the jail, said in a news release Monday that a 20-year-old inmate had been found unresponsive, and that efforts to revive the prisoner failed. The death is under investigation, the statement said. Investigators say Cetin shot a teenage girl, a man and three women in a department store at Cascade Mall in Burlington, 65 miles north of Seattle, on Sept. 23. Authorities captured him about 30 hours later near his apartment and said he confessed during police interviews but did not explain why he did it. whio.com

Fayetteville, GA: 3 Sprint store Burglary Suspects Killed fleeing from Deputies
Three men died in Clayton County early Monday morning after their vehicle struck another motorist and crashed into a lake. A Fayette County deputy was pursuing the vehicle in relation to a burglary at the Sprint store in Fayetteville. Three of the men involved in the burglary died as a result of the vehicle crash and a fourth man who fled the scene is in custody. Fayetteville Police said the security guard at the Sprint store saw a car approaching the store at approximately 4:20 a.m. Monday morning. The guard witnessed 3 men exit the vehicle and smash the store's front window. The guard confronted the men, who ignored him and proceeded into the store to make a quick grab of an unknown number of items. thecitizen.com

Johnstown, PA: Robber at McDonald's shoots boy, strikes another in head inside restroom
Two boys are in the hospital after an armed robbery at a McDonald's in Richland Township. Police say it happened just before 3 a.m. on Saturday at the Scalp Ave. location. According to the Tribune Democrat, police said a man tried to rob the boys and a fight broke out. The man then shot one boy in the groin and hit the other on the head. The restaurant manager gave the man cash before he fled the scene. pennlive.com

Memphis, TN: Air Force Veteran shot, killed while trying to stop domestic dispute between employee and ex-boyfriend outside IHOP

Henderson, NV: Shots fired inside Speedee Mart, 'family disturbance', no injuries

Robberies & Thefts

Montreal, Canada: Jewelry Robbery at The Bay prompts Fairview Mall evacuation
Montreal police are searching for suspects after thieves stole jewelry from The Bay at a local mall in broad daylight. Police said they received several reports of people claiming to have heard gunshots just after 4 p.m. on Sunday at the Fairview Mall. "I heard a big boom and then I was like 'Did someone fall? What happened? Then I heard five others, like 'boom, boom, boom, boom,'" witness Roxanne Paquette told CTV Montreal. "I just heard everyone screaming and I was like, I have to run." According to police, that was the sound of the glass display case being broken.

Police said the two suspects took off on foot. The incident prompted some people to flee the shopping centre. Authorities are still searching for the suspects and have not said what items were stolen. Fairview jewelry stores have been targeted in the past; this was the fourth robbery since 2010. ctvnews.ca

Springfield, OR: Former Oregon State linebacker turned Police Officer outruns two men suspected of shoplifting
A Springfield police officer drew upon his gridiron skills Saturday when he won two separate foot races with two men suspected of shoplifting from the Safeway store. Sgt. Richard Lewis wrote in a news release that "former Beavers linebacker Keith Pankey is still chasing and catching runners, even though his last Division 1 tackle as a senior at Oregon State University occurred in 2012." At 5:10 p.m. Saturday, Pankey was dispatched to the Safeway store after a man suspected of shoplifting fled from security officers. Pankey tried to talk with a man fitting the description of the suspected thief, but the man ran. Pankey gave chase and caught and arrested him. Pankey returned to the store with his suspect. At that time, security told Pankey they were pursuing a second man suspected of shoplifting. Pankey gave chase and caught the man. Lewis said the men and the thefts were unrelated. Shafer and Fletcher were booked on charges of misdemeanor theft, both are registered sex offenders. registerguard.com

Pike, KY: Woman indicted for stealing $15K in Girl Scout cookies
A Kentucky woman was charged this week with stealing $15,000 worth of Girl Scout cookies and has since disappeared, state police said. A grand jury in Pike, Ky., indicted Leah Ann Vick, 26, on one count of felony theft after troopers said she picked up a huge load of Girl Scout cookies from a distributor on Feb. 1, but never delivered them to her troop. upi.com

Phoenix, AZ: Suspect in 5 Armed Robberies in 4-Hour Span Arrested

Denton, TX: Car hits Dillard's Loss Prevention agent attempting to stop theft


Skimming Theft Update

National ATM Council Announces 2017 Retail ATM Skimming Survey Results - Responds to Recent FICO Clarification
The National ATM Council, Inc. (NAC) has announced the results of its 2017 U.S. Retail ATM Skimming Survey (Survey). Results demonstrate the number of card skimming incidents at U.S. Independent retail ATM locations remains very low - with 9 of 10 survey participants reporting never having encountered a single skimming device on their ATM routes.

Four respondents this year - out of 151 ATM companies - reported seeing six or more instances of skimming activity on their routes, compared with two respondents in 2016 - a definite year over year increase, but still entailing a miniscule number of incidents out of the many tens of thousands of ATMs and millions of transactions covered by the Survey.

"We are pleased that the vast majority of retail ATMs in the U.S. has remained free from skimming activity thus far," said Bruce Renard, Executive Director for NAC.

When provided the opportunity for additional comment regarding skimming at their ATMs, Survey respondents forcefully rejected any suggestion that retail ATMs constituted a significant target for card skimming.

To view the complete 2017 U.S. Retail ATM Skimming Survey results visit https://www.natmc.org/national-atm-council-announces-results-of-2017-u.s.-retail-atm-skimming-survey.html.

Wisconsin lawmakers working to crack down on card skimming
A bill is in the works that would deliver harsher punishment to those involved in skimming scams. The legislation would make it a felony to be in possession of a skimming device, and add additional punishments for utilizing the technology.

State Representative John Spiros (R-86) and State Senator Patrick Testin (R-24) were involved in introducing the measure.

"Really what it comes back to is right now we don't have penalties on these individuals that are doing this," Spiros said. "And we're going to put a penalty for actually being in possession of it."

Because gas station pumps are a common spot for the crime, AAA is supporting the bill. waow.com

Philadelphia, PA: Thieves stealing information with bluetooth devices at gas stations

Attleboro, MA: Police warn residents about ATM skimmers

Fort Atkinson, WI: Trial set in credit card skimming case; 400 numbers stolen

Aurora, CO: Credit card skimmers found at 2 locations

Austin, IN: Thieves targeted gas station with skimmer because of price, location

Williamsburg, NY: Hipster Thieves Put Credit Card Skimmers On Store Machines
Vinton, VA: 15+ people victimized by card skimming devices

Cherrydale, VA: Police Investigating Credit Card Skimmers at Multiple Gas Stations

New York: Police seek suspect in card-skimming spree; part of possible crime ring

Madison, WI: Florida man indicted in WI skimmer cases, could face 40 years

Harrisburg, PA: Man charged with placing skimmer on bank ATM

Overland Park, KS: Two gas pump skimming devices found at Phillips 66

Round Rock, TX: Thieves skimming credit cards at gas stations


A to Z Hess - North Little Rock, AR - Armed Robbery
Apple -Madison, WI - Burglary
Apple Country Market - Hudson, MA - Burglary
Best One Market - Collier County, FL - Armed Robbery
Big Lots - Whittier, CA - Armed Robbery
Boost Mobile - Dayton, OH - Armed Robbery
BP Food Mart - Belleview, FL - Armed Robbery / 3x this year
C-Store- Naperville, IL - Armed Robbery
Carvers Bay C- Store - Hemingway, SC - Armed Robbery
Circle K - Phoenix, AZ - Armed Robbery
Dollar Tree - Manitowoc, WI - Armed Robbery
EZ Pawn - Las Vegas, NV - Armed Robbery
Five Star Food Mart - Bardstown, KY - Armed Robbery/ Clerk shot and killed
Hai's Mini Market - Spokane, WA -Armed Robbery
I-40 Liquor - Memphis, TN - Armed Robbery / Suspect shot and killed by Employee
Lucky Mart - North Reading, MA - Armed Robbery
McDonald's - Johnstown, PA - Armed Robbery/ 1 victim wounded
Metro PCS - Wilmington, DE - Robbery
Priscilla McCall's - Greensboro, NC - Armed Robbery
Rudy's Gulf Mart - Allentown, PA - Armed Robbery
Shop Rite - Orangetown, NY - Armed Robbery
Smart Pawn - Kansas City, MO - Burglary
Smoke Shop - Fairfield, CA -Armed Robbery/ Suspect shot by Clerk
Sprint - Fayetteville, GA - Burglary / 3 suspects killed in crash
Star Mobile Cellular - Burlington, NC - Burglary
Subway - Cobb, GA - Armed Robbery
U.S. Cellular - Peoria, IL - Armed Robbery
Walgreens - Madison, WI - Robbery
7-Eleven - Watsonville, CA - Armed Robbery


Daily Totals:
24 robberies
5 burglaries
4 shootings
5 killed

None to report. 

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When you apply for a job through email with an attached resume, incorporate your cover letter in the body of the email. Add your accomplishments that relate to the job description you're applying for. Also, take this opportunity to sell yourself by briefly explaining the key differentiators that separate you from other candidates. In today's market, employers are receiving hundreds of resumes so you want to make it easy for the reviewer to see why you are a better fit and stand out from the crowd. Do not add your cover letter as an attachment. This approach creates added steps for the employer which increases the chance that they may not take the time to even open it.

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