Hunter was promoted to Director, Supply Chain, Corporate & International Loss
Prevention for Office Depot this past January.
Shannon was previously the Director, Loss Prevention Operations & International
for the retailer since January 2014. Shannon has been a part of the loss
prevention team for OfficeMax, before it merged with Office Depot, since 1998
where he started as a District Loss Prevention Manager. Since then he has held
such positions as Sr. District LP Manager, Territory LP Manager, Manager
Corporate Loss Prevention and Director of Corporate Loss Prevention Operations.
He has also worked for Venture Stores, Sears, Roebuck and Co. and Montgomery
Ward as Loss Prevention/Asset Protection Manager. Shannon earned his Bachelor of
Science degree in Business Administration with a concentration in Management
from Truman State University. Congratulations Shannon!
Mike Keeler was named Head of
Safety for Bloomin' Brands.
Mike was previously the Global Safety Leader, YUM Brands for over twenty years
before taking on this new role. He has also held loss prevention leadership
level positions for Little Caesars as the Director of Security and for 7-Eleven
as a Loss Prevention Manager. Mike earned his Bachelor's degree in Criminal
Justice from Eastern Michigan University. Congratulations Mike!
Ohio Nixes Felony Conviction Question On Job Applications - Wal-Mart, Target and
other major retailers have removed it too
The state of Ohio on Friday
announced that it is removing the checkbox for past felony convictions from its
civil service application, following in the footsteps of several other states
and cities that have nixed it as part of the "ban the box" movement. Beginning
June 1, Ohio's governmental agencies will no longer include on their civil
services applications a question requiring applicants for state employment to
disclose felony convictions, according to Ohio Department of Administrative
Services Director Robert Blair. Under the new policy, applicants will only be
asked about felony convictions if they land an interview, which will give them
an opportunity to explain their past offenses and subsequent rehabilitation to
interviewers, he said. All final candidates for state employment will undergo a
criminal background check, he said. Wal-Mart Stores Inc., Target Corp., Home
Depot Inc. and Bed Bath & Beyond Inc. and other major companies have also
removed the conviction question from their initial application forms, according
to the group.
Ohio's announcement comes about a month after Virginia Gov. Terry McAuliffe
signed an executive order blocking agencies in that state from using the box on
their job applications. McAuliffe's signing came after about 200 civil rights
and social justice groups on March 25 sent a letter to President Barack Obama
asking him to take executive action prohibiting federal employers from posing
the conviction question to most job applicants, according to the National
Employment Law Project. The group says roughly 70 million adults in the U.S.
have arrests or convictions that can make it harder for them to find work. In
1998, Hawaii was the first to remove the box from its applications. Since then
Colorado, Connecticut, Delaware, Georgia, Illinois, Maryland, Massachusetts,
Minnesota, Nebraska, New Mexico, Rhode Island, Washington, D.C., and more than
100 cities and counties have also banned the box.
Shoplifting arrests at Eagan Outlet Mall raise question of bias
Nearly 85 percent of those arrested or cited in connection with shoplifting
calls at Eagan's new outlet mall were people of color, according to a Star
Tribune analysis of nearly 1,000 calls to police in the first eight months the
center was open. The percentage of blacks and other minorities arrested or
charged with shoplifting offenses at Eagan's Twin Cities Premium Outlet was
higher than at nearby Burnsville Center, in all of Minneapolis or at a similar
outlet mall in Albertville.
Eagan police say the mall has attracted organized and sophisticated shoplifting
rings, but say they typically rely on the mall and store security to report
Mall officials deny that they or the retailers are singling out any particular
group. "We would never put up with any evidence of racial profiling," said Les
Morris, a spokesman for the group that owns the Premium Outlets chain. He
declined to comment further without reviewing the reports himself.
"I would be stunned to see that the majority of people doing the shoplifting
there are those people of color they're picking up," said Jim Bonilla, a
professor emeritus at Hamline University whose studies include organizational
behavior and diversity. "We tend to see what we're looking for."
Bonilla, the Hamline professor, said the mall's early numbers suggest a case of
"cultural incompetence" where those looking for shoplifters begin with a set of
biases. And it could deter shoppers from going to the mall, he said. Let's put
aside the issue of social justice - this is bad business," Bonilla said.
Go Inside the World of Counterfeit Goods - ABC News 2020 Friday night episode
Re-Posted - Director of Loss Prevention for PACSUN in Anaheim, CA
This job has been posted for a few months now and quite frankly it's not
uncommon to take such time. Contrary to public opinion LA isn't a huge market
for senior LP executives and coupled with the cost of living, current housing
market, and the fact that east coast executives are far less likely to move to
the west coast and you've got a difficult job to fill. Over the years we've seen
these type jobs take as long as a year to fill. So it's not what some would
think, like well they must not know what they want, it's really about just
finding the right executive. So don't let the lengthy process interfere with
your thought process should you be looking for a directorship.
Marvin Ellison Talks a Profitable Penney's by 2017
With a little more than two months before he takes the reins as J.C. Penney Co.
Inc.'s chief executive officer, Marvin Ellison has set a goal: Profitability by
the end of 2017. Ellison, president and ceo-designee of Penney's, told
shareholders at the annual meeting here Friday that the midtier retailer will
move into the black by adding a total of $3.55 billion in sales and reaching
$1.2 billion in earnings before interest, taxes, depreciation and amortization
by the end of 2017.
Ullman and Ellison both emphasized that building customer loyalty is key to the
growth strategy and was the main focus at a conference and pep rally for all
store general managers in March - the first such meeting Penney's has held in
five years. Developing a "warrior spirit" among associates, a term borrowed from
the enthusiastic corporate culture at Southwest Airlines, means empowering sales
associates to take care of customers and establish the emotional connection that
engenders loyalty, Ellison noted.
Obama to limit military-style equipment for local police departments
The decision follows a set of recommendations from a working group Obama set up
after the unrest last year in Ferguson, Mo., where police wearing body armor and
riding in armored trucks subdued protester. The federal government will stop
providing weaponized aircraft, bayonets, grenade launchers, large-caliber
firearms and armored vehicles that run on tracks, according to White House
Ascena Retail Group buying owner of Ann Taylor, Loft stores for about $2.16
Ann Taylor will join a stable of retail clothing stores owned
by Ascena, including Lane Bryant, Justice, Dress Barn and Cacique. Ascena, based
in Mahwah, New Jersey, owns about 3,900 stores in the U.S. and Canada. Ann had
1,030 Ann Taylor, Ann Taylor Factory, Loft, Loft Outlet and Lou & Grey stores in
47 states, the District of Columbia, Puerto Rico and Canada as of Jan. 31.
Kering Sues Alibaba Again Over Counterfeit Luxury Goods
The owner of luxury brands that include Gucci and Yves Saint Laurent has for the
second time in a year sued Alibaba over what it says are sales of counterfeit
goods on the Chinese e-commerce giant's websites. The filing names several
vendors from Alibaba's sites and says they copied Kering brand names in products
that were shipped to New York.
Toys R Us to close NYC Icon - F.A.O. Schwarz on Fifth Avenue store - Rent's Just
Toys "R" Us is also on track to shutter another of the city's
signature stores, the Toys "R" Us in Times Square, when the lease expires in
Century 21 Department Store Selects Mi9 Retail Merchandising and Business
Intelligence to Replace Legacy System
Mi9 Retail, the premier provider
of enterprise retail merchandising, business intelligence and store operations
software, announced last week that Century 21 Department Store has selected Mi9
Retail to replace its current systems. Century 21 found the superior technology,
rapid implementation, single-product integration and low support requirements of
Mi9 Retail extremely competitive in terms of total cost of ownership. Century
21, legendary for its exceptional offering of designer merchandise at discount
prices, was in need of a merchandising and analytics system that would
streamline business operations. Century 21 identified Mi9 Merchant as the
perfect solution that delivers the functionality and actionable analysis to
enable its teams to work more efficiently and effectively.
More lenient return policies
put shoppers in the driver's seat
With many online competitors now offering free return shipping, stores' return
policies may get more lenient to remain competitive, said Marshal Cohen, a
retail analyst at the NPD Group in New York. In March, Target extended the
return policy on 32 of its private-label brands to one year instead of 90 days.
Cohen believes other retailers will follow Target with longer return windows.
"You'll see more retailers carrying that forward," he said. On the other hand,
Bed, Bath & Beyond is an example of a retailer pulling back slightly on a too
lenient policy. Bed, Bath & Beyond recently announced it would deduct
one-fifth of the purchase price from returns without a receipt
customers were finding a way to make a 20 percent return on their money by using
a coupon on the original purchase and then getting full merchandise credit.
Sears, Target, Wal-Mart, Costco and Office Depot generally give 30 to 90 days.
You may disagree, but these are good times for consumers in many ways. Store
pickup, free delivery, price-comparison apps and price matching are all putting
shoppers in the driver's seat as never before. The Better Business Bureau of
Minnesota believes that price matching may be the reason they've seen a decrease
in complaints about return policies.
Homeland Security be Raiding Flea Markets?
We're reminded that as flea
market season gears up, the agency tasked with cracking down on terrorists has
also in recent years been cracking down on flea markets. In 2010, the U.S.
Immigration and Customs Enforcement (ICE) Office of Homeland Security
Investigations (HSI) made headlines when it targeted flea markets in South
Florida that were suspected of selling counterfeit trademarked goods. The ICE-HSI
explained it played a leading role in investigating the production, smuggling
and distribution of counterfeit products and combating intellectual property
rights (IPR) violations. In addition to counterfeit designer clothing and
accessories, it said it targeted products that pose disturbing risks to public
safety and security, including counterfeit pharmaceuticals and technology
components. The raids have been ongoing. Last year, agents hit Boston area flea
markets and seized three tractor trailers worth of alleged counterfeit items
between two flea markets with a retail value of approximately $30 million. Not
only that, they arrested a whopping 42 individuals and seized 13 vehicles.
New Posting - Director of Safety & Loss Prevention
for Schneider National
American Apparel sues former CEO and founder Dov Charney for Violations of His
Simon Property to invest $1B in key malls
Nordstrom opening 5 full-line stores and 27 Nordstrom Rack stores in 2015
Last week's most popular news article --
New Yorkers Support 'Broken-Windows' Policing, New Poll Says
More than half of New York City voters support the quality-of-life
law-enforcement tactic known as broken-windows policing, according to a new poll
by Quinnipiac University. The survey released Wednesday found that 57% of
respondents agree with broken windows, despite criticism the strategy has drawn
from the left. A majority of voters in each of the five boroughs support it, as
do half of black voters and a majority of white and Hispanic ones. Phil Walzak,
a spokesman for Mayor Bill de Blasio, said the mayor remains committed to
broken-windows policing. wsj.com
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The D&D Daily respects your time & doesn't filter retail's reality
The Millennial Security Risk
Millennials (ages 22 to 31) are now the single largest generation in the U.S.
workforce, according to the U.S. Bureau of Labor Statistics. Millennial
employees are more likely than their older colleagues to behave in ways that put
corporate data at risk. Sixty-four percent of millennials use employer-owned
devices for personal use, for example, as opposed to 37 percent of baby boomers.
In addition, 35 percent of millennials modify their default settings, compared
to just 8 percent of baby boomers.
When asked, 27 percent of millennials admitted accessing "not safe for work"
content such as public WiFi, personal email and social media sites on devices
used for work, versus only 5 percent of baby boomers. And 25 percent of
millennials said they believe they compromise IT security, compared with 5
percent of their boomer counterparts. Millennial attitudes toward workplace
security differ from their older colleagues because millennials are digital
natives who practically grew up online.
The big takeaway for IT security teams is the need for more flexible security
policies, Midgley added. "Because millennials grew up in a connected world,
their expectations are different than those of previous generations. As
millennials move into the workforce and up the corporate ladder, organizations
need to be more adaptive with security policies," he said. "Gone are the days of
having one generic policy for all employees. More progressive organizations are
looking at having policies that allow certain flexibility in how employees use
technology but also provide guidelines around clear ramifications."
Ramifications are important, Midgley said, given two other statistics from
the report: Half of respondents said security was not their responsibility, and
30 percent said there should be no penalty for losing company data.
How retailers can protect against security breaches
Symantec recently released its annual Security Threat Report, which unveiled
shocking statistics about the state of security in retail. The report revealed
that 11 percent of all security breaches happened in retail; the only field
harder hit by security breaches was the health care industry. Even more
unnerving, the percentage of breaches in which sensitive financial information
was exposed doubled to 36 percent, and the retail sector was responsible for 59
percent of all identities exposed in 2014. Any retailer who's been hit with a
security breach knows that it's not only financially costly, but it also
negatively harms a merchant's reputation among consumers - and that can have
repercussions for years, as both Target and Home Depot have experienced. In
addition to updating to an advanced payments system, there are tangible steps
that merchants can take to ensure the highest levels of security to protect
their patrons' privacy.
|Don't store credit card
information in the front-end of your point of sale system. So
long as a credit card system is in place, thieves will attempt to
hack it. Storing credit card data in the front-end of your system
leaves cardholders' data vulnerable to being hacked.
|Do not store credit card
information in the cloud. Data in the cloud is also susceptible
to hackers. Moreover, while many payments systems communicate
between the point of sale and the cloud, find a provider that uses
|Make sure that credit card
information goes directly from the card swipe into the payment
processor. How do you implement steps one and two above? By
keeping your POS out of reach altogether. A P2PE-certified device
prevents attacks by sending encrypted card data directly from the
card swipe into the payment processor. None of the customer's
information even touches the point of sale or the cloud.
|If you have to store credit card
information, tokenize it. Tokenization creates a unique
encrypted token the first time a credit card is swiped. The next
time the customer comes in and makes a purchase, the token will be
charged rather than the credit card, precluding the need to re-swipe
or send it to the processor.
|Use POS security features that
help you identify theft. Many point of sale security features
are widely unused by smaller merchants, who could ultimately save
millions of dollars by investing in fraud mitigation technology.
Look for solutions that mitigate risk by tracking the sales
personnel who login to process transactions via video and passwords.
RILA details retailers' actions on data security on Capitol Hill
The Retail Industry Leaders Association spoke out in Washington, D.C., last week
on the steps retailers are taking to protect against data breaches. Brian Dodge,
executive VP, communications and strategic initiatives at RILA, testified at the
House Financial Services Committee hearing, "Protecting Consumers: Financial
Data Security in the Age of Computer Hackers," Thursday, May 14. In his
testimony, Dodge outlined the major steps taken by the retail community to
enhance cybersecurity throughout the industry, including an investment of
more than $8 billion to upgrade payment terminals to accept more secure
chip-based credit cards. Dodge also urged banks to issue Chip-and-PIN credit
cards instead of the less secure Chip-and-Signature cards, which lack the
two-factor authentication protection that has reduced fraud in Europe and
Canada. While highlighting current efforts on the part of the retail industry to
combat cyber-attacks and share threat information, Dodge also voiced support for
federal data breach legislation that clears up regulatory confusion to better
protect and notify consumers in the event of a successful attack.
As the number of payment- and POS-related breaches continues to rise, solution
providers should be stepping up to help By now, everyone who does
business in the retail vertical should be well aware of the serious nature of
data breaches that have occurred and continue to occur. However, being aware of
the problem and taking steps to fix it appear to be two different things. A
recent survey of Business Solutions' VAR and ISV readers showed that
approximately 45 percent of solutions providers offer no PCI- or
security-related services to their retail customers. There are a few reasons for
this. Many VARs (value-added resellers) believe that security is outside of
their core competency. Because they've not taken the time and spent resources to
make it a competency, security regulations like the PCI Data Security Standard (DSS)
are overwhelming and something an uneducated VAR will avoid. To be fair, payment
security does seem like a moving target and something some VARs may have given
up chasing. However, waiting for things to settle or for there to be clarity is
unrealistic. Security is an ongoing journey, not a destination.
Survey: Three in four shoppers use mobile in-store