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  May 19, 2015


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Ken Boremi, CFI was promoted to Operational Vice President, Loss Prevention for Brookstone.  Ken joined Brookstone in 2000 and just recently celebrated his 15th anniversary with the Company. Ken's first assignment was as a District Loss Prevention Manager, until his promotion to Regional Loss Prevention Manager in 2002. Ken again took on more responsibility when he was appointed Assistant Director of LP in 2008, and he was then promoted to Director in 2013.

Prior to joining Brookstone, Ken spent 11 years in several different roles of increasing responsibility with KB Toys, including District and Regional Loss Prevention positions. He
came to us from Hot Topic, where he was a Regional Loss Prevention Manager.

Ken obtained a BS in Criminal Justice from the University of Massachusetts and holds multiple LP certifications. Ken is a frequent lecturer at National Retail Federation (NRF) Conferences, and is sought out nationally for his expertise in leading Loss Prevention teams.

Under Ken's leadership, the Loss Prevention team has been an invaluable partner to our Field, SSC and DC/CCC teams. Most recently, the Loss Prevention team was the recipient of the prestigious Sanpower Outstanding Team Award, based in part on its tremendous success in 2014, reducing Store shrink by $606,000 at cost vs. 2013.

Under Ken's leadership, the Loss Prevention teams continues to succeed, year after year, and are always looking to find ways to save the Company money, reduce shrink, reduce theft, and improve our processes and procedures to be more efficient. Congratulations Ken!

Rod Holm
was named Director of Asset Protection for Big Lots Stores.  Rod was previously the Senior Vice President of Business Development for Best Security Industries before taking this new position. He has held executive leadership positions such as Senior Vice President, Global Business Development for USS, VP of Loss Prevention for Express, Zone Vice President for Limited Brands, Director of Loss Prevention for Gottschalks, Asset Protection Director - West Coast for Target, and Director of Loss Prevention for Cato Corporation and Clothestime. Congratulations Rod!





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Envysion Customizes Solution for National Stores;
Reduces Theft, Loss, Customer Wait Times

Every retail business understands the complexity associated with monitoring and managing operations and minimizing loss due to theft or shrinkage. National Stores, headquartered in Los Angeles, is no different. With more than 325 locations in 22 states and Puerto Rico-under names that include Fallas and Factory 2-U-National Stores is constantly challenged with optimizing employee behavior and customer experience across hundreds of employees, spread across large geographic areas.

National Stores originally had a conventional video surveillance solution in place prior to working with Envysion, but it was highly inefficient and offered only a one-dimensional view of operations. After implementing the Envysion intelligent video solution and integrating it into their point-of-sale system, National Stores gained new visibility into operations, reducing theft and improving their customer experience. According to Veasna Koy, corporate investigations and crisis manager at National Stores, "Our ability to quickly remotely view into any location is one of the most important business benefits. It gives us key insights and saves on travel expense and time on the road."

Chris Nichols, vice president of loss prevention, offered his contacts at Envysion the opportunity to gain first-hand insights into the way National Stores was using the system, granting Envysion the ability to "not just operate it, but use it in a day-to-day scenario." Envysion, in their constant mission to learn more about their customers, jumped at the opportunity to put themselves in their customer's shoes for a few days.


Envysion sent a small team to spend a few days in the life of loss prevention at National Stores. They worked directly with the loss prevention team, gaining new insights into how Envysion was used, what worked well, and what didn't. As a result of this experience, Envysion identified ways they could simplify the user interface in order to make it easier and faster for National Stores employees to do their jobs.

"The Envysion solution gives us peace of mind that we know what's going on in each of our stores," Koy says. "And the fact that the Envysion team would come work with us one-on-one to improve the solution and ultimately simplify the way we interact with the technology shows us that they are dedicated to our success and a partner that we can really trust."

National Stores is currently testing Envysion's line time analytics feature in multiple stores. This technology allows National Stores to measure the length of time customers spend in line, understanding and avoiding conditions that lead to customer frustration and abandoned carts. With these insights, National Stores can make adjustments in the number of open registers or employee schedules, ensuring customers have the best possible experience every time they come into a National Stores location.

Working with Envysion, National Stores has been able to impact much more than just loss prevention. What started as an attempt to mitigate loss continues to evolve its ability to help National Stores optimize nearly every aspect of store operations.

For more information on Envysion Insights and how retailers are using video-driven business intelligence visit our website or email info@envysion.com.



Ten IOBSE Student Members Receive LPQ Scholarships to Support Career Advancement

The Loss Prevention Foundation (LPF) awarded 10 students LPQualified (LPQ) scholarships during the recent annual conference of the International Organization of Black Security Executives (IOBSE), held at The Home Depot Store Support Center in Atlanta, GA. The scholarships were for the LPQ certification-review course that will prepare students to take the LPQ examination and earn a widely-recognized certification for the loss prevention industry. The LPQ courses were provided by ebay, inc. and the exams were provided by LPF. Fanchon Barnes, LPF's Diversity Committee Member made the presentations to the following students who were selected by the IOBSE Board Members, Education Committee and Advisors of the IBOSE:

The IOBSE LPQualified scholarship award winners are as follows:

Angel Thurman - University of Arkansas, Pine Bluff
Jamarus Robinson - Florida A&M University
Johnson Jean - Florida Memorial University
Clifton Craig - Bethune Cookman University
Calvana Cedant - Clark-Atlanta University
Darnell Wallace - Harris-Stowe State University
Tarlise Strickland -Harris-Stowe State University
Ciera Washington - Georgia Piedmont Technical College
TyShawn Johnson - North Carolina Central University
Kianna Sill - Georgia Piedmont Technical University

"It is our pleasure to recognize these exceptional students that the IOBSE selects to attend its annual conference. On behalf of ebay, inc. it is our pleasure to assist in their continued education", said Paul Jones, LPC, Senior Director Global Asset Protection, ebay, inc. and Chairman of LPF's Diversity Committee.


Nudge, don't judge, shoplifters - Specifically designed shopping centers geared to make shoplifters think twice  Researchers Dhruv Sharma and Myles Kilgallon Scott from Lancaster University's Highwire Centre for Doctoral Training are calling for changes that will encourage customers to get involved with 'natural surveillance' to put shoplifters firmly in the spotlight.

The team want to see environments which will push people in the right direction not to commit a shoplifting offence rather than sending them to prison, or other punishments, after the act. When you go to a shopping mall it's not just a building containing shops," says Dhruv. "It's strategically planned and laid out so we walk in a preferred direction and goods are placed in certain ways and locations presenting visual cues to buy. So why can't similar thinking be applied to target potential criminals without them realising that they are being targeted to actually prevent them from committing the act of shoplifting?"
"A store could actually place valuable items in 'interactive spaces' that would encourage other customers to watch people handling the expensive goods," explains Dhruv. For different products you could have different characters, which would encourage children to watch."

Dhruv and Myles's research paper, "Nudge: Don't Judge: Using Nudge Theory to Deter Shoplifters" advocates the creation of environments which will 'push people in the right direction' not to commit a shoplifting offence in the first place rather than the courts sending them to prison, or receiving other punishments, after the act.

The paper, which offers an alternative approach to tackling the problem, draws on three different disciplines -- sociology, design and criminology -- to construct a theoretical framework of motivation to shoplift.

"We are not suggesting we should make it harder for people to interact with products," adds Dhruv. "Instead, we simply propose 'nudging' people to act as observers, thereby enhancing surveillance." The Lancaster research team are now calling on the software design community to investigate the Nudge Theory, which has never been used to prevent crime before, and which, they say, could provide an interesting solution. sciencedaily.com

Calif. AG Says House Bill Weakens Data Security Rules - Would Replace Dozens of Stronger State Laws  California Attorney General Kamala Harris has urged House leaders to make sweeping changes to a congressional proposal for national data security rules for private companies, saying in a letter that the Data Security and Breach Notification Act would preempt stronger state laws and thus harm consumers. As it stands, the preemptive language of the measure introduced in March by Marsha Blackburn, R-Tenn., and Rep. Peter Welch, D-Vt., "would weaken data security and breach notification rules" for states with stronger data security regimes like California, Harris said to Chairman Fred Upton, R-Mich., and ranking member Frank Pallone, D-N.J., of the House Energy and Commerce Committee in a letter released Friday. The bill, which cleared the committee last month in a 29-20 vote, would undermine the various measures her state has put in place to protect consumer data, including the first ever state data breach notification requirement, and a special privacy task force in the California Department of Justice to enforce compliance, according to Harris.

Some of the perceived weaknesses Harris cites in her letter to the lawmakers are provisions that allow breached companies to determine whether harm has occurred, an omission of medical data and health insurance information from the list of personal information protected under the statute, and a much more relaxed notification timeframe for companies targeted by identity thieves and hackers. The bill's authors and retail industry groups, including the Retail Industry Leaders Association, have argued that broad preemption language is necessary to replace the patchwork of 47 state breach notification laws that supporters say are difficult for small and medium-size businesses to comply with. law360.com

Dollar Tree Hit With Class Action Over Background Checks
Dollar Tree Stores Inc. failed to adequately inform prospective employees about its practice of obtaining consumer reports about them, according to a proposed class action filed in Florida federal court. The proposed nationwide class alleged in the complaint that Dollar Tree failed to properly disclose in a separate document that it was going to obtain employees' consumer reports for hiring purposes and improperly included a waiver of liability in the notices it did provide, in violation of the Fair Credit Reporting Act and Federal Trade Commission regulations.

Named plaintiff Lashay Walker also claims that because the disclosure forms failed to comply with FCRA requirements, Dollar Tree did not have proper authorization to obtain consumer reports on prospective employees. Walker is seeking to represent a national class of potentially thousands of current and prospective Dollar Tree employees who were subject to a consumer report obtained by the company in the past five years, according to the complaint. The lawsuit seeks statutory and punitive damages for violations of the FCRA.

Dollar Tree is the latest retailer to be hit with a class action over background check disclosures. The U.S. Judicial Panel on Multidistrict Litigation centralized similar suits against Michaels Stores Inc. in New Jersey in early April, while a Florida federal judge at the end of April refused to stall a class action claiming Whole Foods Market Group Inc. included illegal waivers in background check notices. law360.com

Labor Board Dismisses Complaints Against American Apparel
The Los Angeles-based firm had been hit with about a dozen complaints that ranged from alleged Worker Adjustment and Retraining Notification Act violations to interfering with workers' rights to speak with union organizers. The NLRB has dismissed six of those charges on the basis that the individuals filing the complaints were not willing to cooperate with the board on its investigation, according to documents obtained by WWD. wwd.com

Alibaba says Kering suit over fake Gucci sales has no basis
Alibaba Group Holding Ltd, China's largest e-commerce operator, said it would fight a new lawsuit claiming it facilitates the sale of counterfeit merchandise. Kering SA said Alibaba profited from the sale of goods that infringe on its brands, including Gucci and Yves Saint Laurent, according to the suit filed Friday in the US District Court in New York. The complaint "has no basis" and will be fought vigorously, Alibaba said in an e-mail Monday. The e-commerce operator is fending off a Kering lawsuit nine months after the luxury-brand owner withdrew a similar complaint under an agreement to cooperate on fighting fakes. The new suit alleges Alibaba sites use algorithms that help customers find counterfeits to buy, highlighting the challenges in policing third-party sellers that have also drawn criticism from consumers, government watchdogs and investors. businesstimes.com

Organized crime gangs & Mafia stealing freight in Europe, hijackings on the rise in France, Italy and Russia  The organization has released a report noting the top ten freight crime hotspots of Europe, which concluded that seven of them would see sharply increased levels of theft and hijackings. The use of violence is commonplace in some regions - hijacking is on the rise in France, Italy and Russia - while in other regions, less confrontational theft from parked trailers and warehouse is dominant. The UK was identified as being particularly vulnerable to cybercrime, with the huge growth of e-commerce and lax digital security widespread.

Paris and its environs witnessed the highest growth of crime last year. French police estimate that 2,300 freight crimes took place in the country in 2014, representing a 40% increase on 2013, and they expect even more this year, especially with the heightened threat of Islamic terrorism in the country.

Violent hijackings are also a common feature in southern Italy where maximum threat levels apply to all supply chains", describing the risk of falling victim to criminal gangs attacking trucks and vans in transit in the wider Naples/Salerno and Bari areas as "severe", which are dominated by mafia organizations.

Indeed, organized crime - be it Italian or Russian or Albanian mafia - is entrenched in the freight business across Europe. If it is not directly involved in an initial theft, it provides the networks for the goods to be transported elsewhere to be resold. An increasing number of cargo theft gangs have international connections, are part of larger, well-organized and well-equipped international criminal organizations operating in many countries and relying on Europe-wide networks to resell stolen goods on black markets," theloadstar.co.uk

Many riot-damaged drugstores in Baltimore reopen, to neighbors' relief  The day after rioting damaged scores of Baltimore businesses, Dwayne Weaver found his small pharmacy in shambles, the doors smashed and the glass shattered. Looters had emptied bins of prescription drugs, stolen the fax machine along with pop and chips, upended boxes and files, and left trash everywhere. Weaver had hoped trouble would bypass Keystone Pharmacy, a fixture in its neighborhood for more than three decades. He briefly weighed closing for good before changing his mind. Among 350 businesses identified by city officials as damaged in two nights of rioting were drugstores and grocers considered the lifeblood of some of Baltimore's poorest areas. Many customers are elderly or have chronic health problems and live in "food deserts" with limited access to transportation and healthy food. As of earlier this month, a number of drugstore/pharmacies remained closed, according to the City Health Department. About 10 other stores with pharmacies had reopened after sustaining damage, including a number of Rite Aids and a Target that was the site of a standoff between protesters and police that escalated into violence April 27. CVS has said it will rebuild its two stores burned by rioters. omaha.com

UK - War veteran, 82, is terminated by B&Q and marched out of the store 'after leaving his till open for three minutes'  An 82-year-old war veteran has been sacked from his job at B&Q and marched out of the store 'like a criminal' after allegedly leaving his till open for three minutes. Ivor Smith, who fought in the brutal Malayan conflict of the 1950s and 60s, took up work at the store in Parkhead, Glasgow, 12 years ago and has been hailed as an exemplary employee throughout his time there. But the pensioner found himself marched out of the job when he allegedly left his till 'open to customers' for less than five minutes. Mr Smith, a grandfather of 25, was moved from his role as a store greeter to work on the tills when a forklift ran over his foot, breaking his toes. He claims bosses grew frustrated with the pace at which he was working, with younger employees able to count cash more quickly. During an appraisal, he said management 'complained' that he was 'getting a bit slow'. dailymail.co.uk

7-Eleven buys 182 New England c-stores from Tedeschi Food Shops
Based in Dallas, Texas, 7-Eleven operates, franchises or licenses nearly 10,500 7‑Eleven® stores in North America.  Globally, there are more than 55,400 7-Eleven stores in 16 countries. During 2013, 7-Eleven stores generated total worldwide sales close to $84.5 billion. prnewswire.com

Bi-Lo Holdings, parent of Winn-Dixie, Bi-Lo & Harvey chains, renames itself Southeastern Grocers

Kohl's opening Southern New Jersey new concept store - "Off aisle by Kohl's" - off-price format

Big Vote June 19th for Office Depot Staples merger

Disney to double theme park retail space; high-profile fashion retailers sign on

Automation, driverless trucks to speed up West Coast ports

Quarterly Same Store Sales Results
Home Depot Q1 up 6.1% with sales up 6.1%
TJX Q1 up 5% with net sales up 6%
Urban Outfitters Q1 up 4% with sales up 8%
Wal-Mart Q1 up 1.1% with overall revenue down 0.1%
Dick's Sporting Goods Q1 up 1% with net sales up 8.8%
Stage Store Q1 down 1.1% with net sales down .7%

All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality


PCI COUNCIL LAUNCHES INDUSTRY TASKFORCE TO SIMPLIFY PAYMENT DATA SECURITY FOR SMALL BUSINESSES GLOBALLY  Speaking to merchants at the National Restaurant Association (NRA) Show today, the PCI Security Standards Council (PCI SSC) announced the formation of a dedicated global taskforce to help improve payment data security for small businesses. Co-chaired by Barclaycard and the National Restaurant Association (NRA), the Small Merchant Taskforce will collaborate on guidance and resources that simplify data security and PCI Data Security Standard (PCI DSS) compliance for some of the most vulnerable businesses preyed upon by cybercriminals. The taskforce invites merchants interested in providing input to this initiative to contact the Council for more information: info@pcisecuritystandards.org. pcisecuritystandards.com

Survey Reveals Time to Identify Advanced Threats is 197 Days for Retail & 98 Days for Financial Services Firms  83 percent of Financial Services, 44 percent of Retail Firms Experience More Than 50 Incidents per Month. Financial Services and Retail organizations agree, advanced threats are the most serious security challenge facing their organizations. Known as 'dwell' time, the time it takes to identify these attacks is 98 days for Financial Services firms, and 197 days for Retail. Despite these results, 58 percent of Financial Services and 71 percent of Retail organizations said they are not optimistic about their ability to improve these results in the coming year. The big takeaway from our research is that more investment is needed in both security operations staff and in security tools, which can help companies efficiently and accurately detect and respond to security incidents."  businesswire.com

'Quantum Computing' could make the most advanced digital security technology obsolete in the next decade or so  A lot of attention has been paid to a variety of technologies currently disrupting retail, like beacons and wearable devices. But there are technologies still in the development phase that hold potential to radically disrupt retail, and even life as we know it, in the next 10 years. For example, in Silicon Valley, there are efforts to develop super-powerful computers which would use quantum mechanics to process data in volumes and at speeds unimaginable today. The specifics of how quantum computing works are difficult to explain. Suffice it to say retailers will be able to perform activities like targeting customers, predicting consumer demand, forecasting weather, and other data-intensive and future-looking tasks with much greater ease, speed and accuracy. However, quantum computers will also be able to crack any security code currently used to protect digital data in an instant. The most advanced digital security technology available today would become obsolete. With major world governments and IT companies all actively developing quantum computers, it is a matter of when, and not if, retailers will face these new opportunities and challenges. chainstoreage.com

NRF PROTECT Cybersecurity Session: 'Practical Application of Intelligence and Analytics to Manage Cyber Risks'  Increasingly sophisticated attacks are occurring with growing frequency and your leadership is asking what can be done to prevent a breach. To reduce exposure, you must be aware of possible vulnerabilities and be prepared to act quickly in the event of a cyber-incident. Hear from retailers who assessed their potential system vulnerabilities and the steps they took to minimize the opportunity for a cyber-attack. This session - led by Michael Geraghty, VP, Chief Info Security Officer for Hudson's Bay Company - will be held at the NRF Protect Conference & Expo on Thursday, June 25, at 3:00 pm. You will leave the session with:

1. An assessment of the value of investing in cyber intelligence.
An understanding of where your data might be vulnerable, and how hackers can exploit weaknesses in your system.
Recommendations for how retail companies - and their LP and IT teams - can start to reinforce the security around their data right away.  nrf.com



Overtime Rules Likely to Bring Unintended Consequences
Expansion Would Increase Costs While Stifling Career Advancement

WASHINGTON, May 19, 2015 - The Obama Administration's plan to revise federal overtime regulations would likely "hollow out" low- and mid-level management positions in the restaurant and retail industries and result in a shift toward more hourly and part-time workers, a new National Retail Federation report showed today. The report, Rethinking Overtime, found that the proposal could cost retailers millions of dollars in added costs and would disproportionally impact retailers operating in rural states.

"This is a workplace regulation with massive hidden costs," NRF Senior Vice President for Government Relations David French said. "Any potential lift in take-home pay would be a mirage, but the consequences of this rule would be real, in terms of higher costs for businesses and less opportunity for employees to move up the career ladder from associate to manager. The overtime rules would hollow out middle-management careers and middle-class opportunities for millions of workers."

NRF recently surveyed restaurant and retail managers on the overtime changes and found that a majority oppose the proposed revisions, with 81 percent saying customer service would be negatively affected and 75 percent saying the proposed changes would diminish the effectiveness of employee training and hinder their ability to lead by example.

"The plan to revise the overtime rules could cost businesses hundreds of millions of dollars while increasing inequality across the board," French said. "It would help very few workers while negatively impacting a large segment of our economy and workforce."

The new NRF report conducted by Oxford Economics - a leading global economic consultancy firm founded with Oxford University - comes as the Department of Labor is revising federal overtime regulations. The new rules, which were recently submitted to the Office of Management and Budget for review, are expected to raise the current standard that guarantees overtime to workers earning up to $455 a week and redefine the duties of administrative, executive and professional workers above that level who can be declared exempt from overtime. The rules were last updated in 2004 and 1976.

The study looked at the 1976 rules and wage thresholds, and updated them to reflect 2013 dollars. Under that analysis, the threshold could be raised to either $610, $808 or $984 per week. In each case, the report found that the new salary threshold levels and rules would adversely affect an increasing number of workers who are currently exempt from overtime pay. This would result in added employer costs, a decrease in employee benefits and compensation in addition to more part-time and hourly workers.

"Our report belies the administration's rosy predictions that the proposed overtime regulations would benefit workers," French said. "As the report shows, utterly predictable reactions to the new rules would likely curtail career advancement for millions of working Americans by eliminating middle-management positions, which would be replaced by hourly and part-time employees."

The study found that an increase in the salary threshold would disproportionally affect retailers in rural states, which tend to have lower labor costs and fewer stores. The study said businesses and workers in Louisiana, Kentucky, Oregon, Oklahoma and Iowa would be most negatively affected by the overtime change. www.nrf.com







WG Security Products
Graham Handyside, EVP Worldwide Operations and Ed Wolfe, VP Business Development

Se-Kure Controls
Michael Campbell, VP National Sales; Greg Saputo, Regional Sales Director; Roger Leyden, Founder, President and CEO

Delivering LP in a Franchise World
Van Carney, Director of Safety & LP for Domino's Pizza and David Johnston, Sr. Dir. LP & Corp. Security for Dunkin' Brands Inc.

The Industry Threat & Server Room Mitigation
Charles Delgado, VP Asset Protection for Meijer




Cyber Security & LP's
Role in the Effort

The NRF's Threat Alert System &
RILA's Development of R-CISC

How LP Fits In

Both NRF and RILA have been tirelessly working together and separately over the past year to establish efforts to help fight the cybercrime crime wave impacting retailers nationwide. Leaders from both industry groups sit down together with LPNN for an in-depth look at the NRF's Threat Alert System and RILA's Retail Cyber Intelligence Sharing Center. Tom Litchford, VP, Retail Technologies for the NRF, and Suzie Squier, Sr. VP, Member Services for RILA, discuss the latest in cybersecurity, what the two leading retail associations are doing about it, and what role LP executives can play in the fight against this unprecedented threat.

Episode Sponsored By:

LPNN Quick Take #20

Greg Saputo, Regional Sales Director, Se-Kure Controls, joins Joe and Amber for an LPNN Quick Take. Learn what Greg's one regret was after he made the switch from retailer to solution provider after 34 years in the LP industry.

Solution Providers, have a video or commercial you want to publish? Contact us.

2014 LP Team Group Selfie Review
Showcasing each team in order!
Your Team - Your Pride

David's Bridal Loss Prevention Team

*Published on October 31, 2014

View all the selfies here!


2015's Let's Get LP Social

We still want your Group LP Selfies - So keep them coming retail LP teams!

Submit a group selfie of you and your LP team and you could get a plaque. Please submit a high resolution photo (300 dpi) and logo at 5" wide for your printed plaque, and if you have a tagline or slogan either from your team or from the company, please send it to us as well for inclusion on the plaques and here on the Daily. Click here for more details

New to the D&D Daily, "My LP Selfie"!
Got a Smartphone, webcam or camera? Snap a picture of yourself and send it in to the Daily! Let's see what all our LP folks are up to!


A Deeper Look At Payments' Threefold Defense
We're now nearly midway through 2015, and payment security still remains a topic that stirs up great concern and confusion across North America. And while there is seemingly unanimous agreement on the need for heightened security, there's uncertainty about those who are tasked with actually implementing it. A new report digs deeper into the pros and cons of P2PE, tokenization and EMV, how each will play a part in the next generation of securing payments, and how - without properly working together - they might just fall short.

The world teems with tech-savvy criminals, jumping at their chance to intercept POS systems and scrape the memory from Windows machines. That's where P2PE comes in. It secures devices, apps and processes using encrypted data with cryptographic keys only known to the payment company or gateway from the earliest point of the transaction.

P2PE isn't cheap if an organization wants to do it in-house. The secure cryptographic device needed to manage the keys, Hardware Security Module (HSM), can cost $30-40,000 - but when it's built out, that total cost can jump to $100,000.

A powerful guard against credit card skimming, EMV also uses cryptography to create dynamic data for every transaction - and relies on an integrated chip embedded into the card.

For ISVs in North America, says Creditcall, the biggest downside of EMV is the complexity of creating an EMV solution.

The best way to protect cardholder data when it's stored is using tokenization, a process which the PCI Security Standards Council describes as one where the primary account number is replaced with a surrogate value - a token.

Tokenization doesn't prevent malware that's remotely installed on POS devices. It's possible, as seen with recent retail card breaches, for data to be stolen before it is tokenized. pymnts.com

Online sales in the UK increase 13% in April

Nordstrom's online sales grow nearly 25% in Q1

Online shoppers buy more in Kohl's stores when picking up online orders

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent


Fencing Operation: Convenience store manager confesses - food stamp fraud scheme & turning baby formula into cash - year-long investigation  Kroger shoplifter turns informant and helps police with multiple buys from JD's Mart in Louisville, Ky. Stealing baby formula from Kroger and selling it to the c-store manager for cash was the scheme but the investigation uncovered a larger scheme. Police found 93 debit cards for food stamps. Begum confessed to her role in the food stamp fraud Monday and pleaded guilty in Jefferson Circuit Court. The store manager faced neraly 100 theft and fraud charges but was given three years diversion. The store must pay a $20,000 fine and can no longer accept EBT or WIC benefits if it opens again. wdrb.com

$9,000 Murfreesboro Theft from Amazon hits Ebay
Amazon reported a sizable theft in recent days. An employee at the Murfreesboro site on Joe B. Jackson Parkway allegedly stole several thousand dollars' worth of electronics and sold them on Ebay. A loss prevention worker was able to track the stolen items down which is what led to the report. Suspect Stephen Holder wrote out a statement admitting to the theft. Police say that Holder informed them that he had been stealing from Amazon since April of 2015 and would conceal items inside his wallet, his pants or his shoes and then exit the building. Some of the merchandise was found in his vehicle, other merchandise had already been sold via Ebay. At this time, the estimated loss totals about $9,000. wgnsradio.com

One arrested, two wanted for $30,000 Shoplifting in Winchester, VA  The Winchester Police Department arrested and charged a man for allegedly shoplifting thousands of dollars worth of merchandise from stores in at least two different states. Investigators are still looking for two other suspects. Henrry Aguilar, 20 was charged with possession of stolen property, driving without a license and obstruction of justice for giving police false identities of the two other suspects. He is being held without bond at the Northwestern Regional Adult Detention Center. Officers arrested Aguilar Friday during a traffic stop, after being called to Belk at Apple Blossom Mall in Winchester. They were told a man and woman left the store with a suitcase and shopping bag full of clothing. "Officers got information on the vehicle that the suspects left in. Another officer initiated a traffic stop with that vehicle, and they searched that vehicle and found numerous stolen items," said Lauren Cummings, spokesperson for the Winchester Police Department. The merchandise was stolen not only from Apple Blossom Mall, but as far away as Frederick, Md. Investigators are still searching for the other two suspects who ran from the vehicle when it was pulled over. The Winchester Police Department is still determining how many stores were hit and how long similar thefts in the area have been occurring. "We're still determining the exact dollar amount on all of the stolen merchandise, but we believe it to be somewhere around $20,000 to $30,000," Cummings said. your4state.com

$11,000 worth of Victoria's Secret underwear stolen from The Shoppes at River Crossing, Macon, GA  The Victoria's Secret in Macon has been shedding lingerie. Bras and panties worth $11,408 have gone missing from the store -- likely the work of thieves -- since early this month. The day after Mother's Day, a store worker called Bibb County sheriff's deputies to report that an "unknown person" had taken $5,669 in undergarments the previous weekend and $5,739 more disappeared that weekend. In the second theft, 92 pieces of what a deputy's write-up described as "ladies wear" were taken from The Shoppes at River Crossing store. macon.com

Career criminal busted in elaborate theft of DVD players in Decatur, IL
Decatur Police and loss prevention officers from Walmart used video surveillance to hunt down a sophisticated shoplifter who had walked out of a store with more than $1,200 worth of DVD players. Sworn police statements say Charles Miller, 51, was found working an "inventory reduction sale" Saturday at the Macon County Fairgrounds and was recognized from pictures pulled from video surveillance. He was arrested and allegedly broke down and confessed to patrol officer Michael Claypool. "Charles was upset and said he suffered from a heroin addiction," said Claypool in his statement. "Charles made an unsolicited statement that he had stolen the items to pay for his addiction." Loss prevention officers at the Walmart store had become suspicious a crime had been committed on Thursday, when a child's buggy was found dumped in the bicycle aisle without its box packaging. Surveillance video was reviewed and it allegedly showed a man matching Miller's description entering the store earlier Thursday and later cutting the buggy out of its cardboard box. Leaving the empty box in the bicycle aisle, Miller proceeds to make several trips to the electronics section and returns to the buggy box, eventually filling it with 15 DVD players. herald-review.com

CVS Robbery suspect in Lexington Co. SC caught selling stolen painkillers  Lexington County Sheriff's deputies arrested a woman on Monday after they say she was trying to seal prescription painkillers from a CVS store. Shanna Marie Daigle, 25, was charged after a deputy responded to a call concerning the robbery at the CVS Pharmacy at 2908 Emanuel Church Road, Lexington County Sheriff Jay Koon said. The deputy saw a person who matched the description of the robber exit the front door of the pharmacy and get in the driver's seat of a gray 2005 Nissan Frontier pickup truck that was parked in the pharmacy's parking lot, Koon said. Deputies say several bottles of prescription painkillers, including methadone, Oxycontin and hydrocodone fell out of Daigle's clothing when the deputy took her into custody. According to the arrest warrant, Daigle walked into the pharmacy with her hand in her pocket, leading employees to think she was armed with a gun. The warrant said Daigle demanded that employees at the pharmacy counter provide her with all the prescription painkillers in stock. wistv.com

Holmes Beach, FL man busted at The Home Depot in refund scam
A Holmes Beach man about to face a June trial for heroin possession and related charges was arrested in connection with a shoplifting scheme. William Ariss Brown, 30, was arrested May 7 by the Manatee County Sheriff's Office after he allegedly placed two 5-gallon cans of paint in a shopping cart at Home Depot in Bradenton, and left the store without paying. In the parking lot, he allegedly gave the cart to a woman who attempted to return the paint to Home Depot for gift cards. The escapade was caught on video and witnessed by the store's loss prevention officer, according to the MCSO report. MCSO deputies arrested Brown for felony theft and transported him to the Manatee County jail. Brown had been out on bond after a March arrest in Longboat Key for heroin possession, driving on a suspended license and possessing paraphernalia. islander.com

Bryan, TX Police, with the help of a confidential informant, seized a U-Haul van stacked with $19,000 dollars of tires and wheels stolen from a new car dealer in Hallettsville  According to the arrest report, the undercover operation...which started Friday night at seven...ended Saturday morning around 6:30 with the arrest of 23 year old Denzel Ellis of Bryan. According to jail records, Ellis is also wanted in Madison County to serve six months for failure to pay child support. wtaw.com

Retail fraud suspect wanted by several agencies arrested in Kentwood, MI  Authorities with the Kalamazoo County Sheriff's Department say a woman who was facing charges for a number of retail fraud complaints has been arrested in Kent County. Simpson, 36, is currently being held in the Kent County Jail. Authorities say she was arrested during a shoplifting complaint investigation in the Kentwood area. Authorities in Kalamazoo County issued a bulletin last week saying Simpson was wanted by at least 4 separate law enforcement agencies on eight outstanding warrants linked to retail fraud. Investigators say they'll seek enhanced charged from the Organized Retail Fraud Crime Act following her latest arrest. fox17online.com

Brockville, On CN Walmart shoplifters attempted to flee with $700 in merchandise  Two women were arrested after leaving the Brockville Walmart store on Friday, according to city police. The suspects were apprehended with merchandise valued at about $700. One of the women distracted staff while the other wheeled out a cart full of items, a police news release stated. The 35-year-old women from the Kanata area were charged with theft and given court dates. insidebrockville.com
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Houston Police Officer killed placing spike strips during ATM Burglary Police chase  Houston police Officer Richard Martin was killed in the line of duty Monday while throwing down spike strips trying to stop a suspect during a high-speed chase, according to HPD. The man who struck and killed Martin during an early-morning chase has been identified. Sources tell KPRC 2 News the suspect is Jeffery Ryan Conlin. Officers were en route to a reported attempted burglary of an ATM at 14101 Northwest Freeway when Conlin, driving a white U-Haul van in the area at a high rate of speed, made an illegal U-turn and then ran a red light, police said. As officers began pursuing the van, the suspect fired a gun multiple times in the direction of the officers. Martin, who was in the area, heard the approaching chase and acted to help apprehend the fleeing suspect. As Conlin approached North Kirkwood at Saint Mary's Lane, Martin began to deploy spike strips across the roadway. That's when Conlin allegedly struck the officer and continued to flee. "Officer Martin attempted to deploy spike strips to disable the vehicle. We have every belief to indicate to us that the suspect intentionally struck and killed Officer Martin," Houston Police Chief Charles McClelland said. click2houston.com

Two shot in Lauderhill, FL Mall parking lot
Two adults were taken to the hospital Monday following a late-night shooting outside Lauderhill Mall. One person was shot in the hand and another was shot in the arm just before 11 p.m. in the mall parking lot, Lauderhill police Lt. Gregory Solowsky said. Both had injuries that did not appear life-threatening. Details about what caused the shooting and those involved were being investigated Monday night, Solowsky said. No one was in custody as of 11:05 p.m., and investigators did not have a suspect description. sun-sentinel.com

Edmonton, CN Police Office shot near Abbottsfield Mall, Gunman killed in exchange  An Edmonton police officer is in hospital and a man is dead after both were shot during a traffic stop Monday night. Police say gunfire was exchanged after two officers pulled over a suspected impaired driver near Abbottsfield Mall at 9:30 p.m. "It's one of the most dangerous things police officers do is stop cars," said police Chief Rod Knecht during an early morning press conference on Tuesday. "When we stop a car, you don't know who is in the vehicle, what they have been doing or what they are planning on doing. So this is just another example of a simple traffic stop that turns into something." Knecht said the officer, an eight-year member with EPS, was shot in the lower body and has non-life threatening injuries. The other officer involved has been with EPS for 10 years. cbc.ca

London Police Arrest Seven in Hatton Garden Heist
London's Metropolitan Police have arrested seven men connected to the Hatton Garden jewel heist that took place over the long Easter weekend. A clutch of safe deposit boxes were looted in Hatton Garden, London's diamond district. Police confirmed that the men, who range in age from 48 to 76, are in custody undergoing questioning. The police said they also recovered some of the stolen goods, following raids early Tuesday morning in London and Kent, England which involved 200 officers from Scotland Yard's Flying Squad. wwd.com

Increased Risk Of Cargo Theft During Holiday Weekends
"During Memorial Day Weekends in the past, the FreightWatch International Supply Chain Intelligence Center (FWI SCIC) has recorded elevated theft levels up to 40% higher than non-holiday weekends," FreightWatch International reports. cdlife.com

Fort Wayne discount store robberies all related   The people responsible for Monday's armed robbery at a Family Dollar store in Fort Wayne are the same people responsible for other similar armed robberies so far in 2015, according to Crime Stoppers. Crime Stoppers executive director Greg Lewis linked eight armed robberies that have taken place at seven Family Dollar and Dollar General stores in Fort Wayne. Lewis said that his office has gotten zero tips on any of these robberies, but hoped that would change soon. Each time, two men were involved in the robbery. The men have gotten more ambitious since the end of March, with three robberies in April and two already in May. The most recent robbery was Monday morning. Police said the men took $2,345 in cash and Newport cigarettes. Lewis said the men always cover their faces with a black or camouflaged ski mask and have taken the store at gunpoint. In all, the men have gotten away with more than $8,000 in cash. wishtv.com

Man arrested after smash-and-grab robbery in Richwood, TX, accused in 14 similar cases  A man caught on camera burglarizing a store is behind bars after trying to burglarize a business Saturday. The Richwood Police Department said it received an alarm call at about 5:20 a.m. at the Richwood Food Mart. Police said they saw a broken front glass window when they arrived at the store. Surveillance video shows the man climbing through a window, running to the register, pulling it out and running back out the window. Investigators said that after watching surveillance video, they discovered the suspect was wanted in 14 other smash and grabs in the Brazoria County area. Police obtained an arrest warrant for the Freeport man and arrested him. His bond is set at $50,000. click2houston.com

Norfolk & Portsmouth, VA Police investigating 5 Cell Phone store Robberies
Some cell phone stores are changing security measures after a string of robberies in Norfolk and Portsmouth. In Norfolk, police have investigated five armed robberies at MetroPCS stores and one at a Boost Mobile store in recent weeks. They think the same serial robber could be behind all of the ones in that city and have shared surveillance photos. Portsmouth police said someone robbed a Boost Mobile store in the 4200 block of Portsmouth Boulevard at gunpoint in April and in May. It is not clear if the cases are connected. A spokeswoman for T-Mobile said, in a statement, "T-Mobile, along with MetroPCS and our dealers, will work closely with law enforcement as they investigate." wavy.com

Verizon Wireless Burglary suspect caught in sink of SE Portland business
Police found and arrested a man hiding in a Southeast Portland business' janitor sink after he broke in through the rooftop ventilation system. According to police, 30-year-old Cruz Ortiz Jr. broke into a shopping complex located at 9740 Southeast Washington Street at 1:48 a.m. on Monday. Officers responded to a burglar alarm at the complex's Verizon Wireless store and heard noises on the roof. They also saw altered ceiling tiles inside one of the stores. Portland Fire & Rescue arrived with a ladder to give police roof access. Officers on the roof found signs of forced entry through the air ducts. Police entered the adjacent coffee shop, Coffee's On, to find Ortiz hiding in the janitor's washroom sink. Ortiz will be in court on Tuesday to face charges of burglary and criminal mischief. He was previously arrested for a similar crime on April 1, 2015. Police reported that he broke into Berry's Southeast Coin & Jewelry near Southeast 81st Avenue and Powell Boulevard. Investigators are working to determine if Ortiz is connected to other burglaries along 82nd Avenue. kptv.com

Fast-Acting SFPD Recruits Stop Smash And Grab Robbery In Progress
A couple of robbers had some bad timing during Sunday's Bay to Breakers when a van full of 244th Recruit Class and their Police Academy Training Staff drove by in the middle of his smash-and-grab. According to SFPD, the Officers and Recruits were on a charted SF Muni bus when members of the recruit class saw a suspect inside a retail store on the 800 block of Market Street. The recruits saw the suspect smash a display case and begin taking things as the bus drove by. The police stopped the bus, disembarked, and immediately arrested the man. Officers arrested 37-year-old Cory Lawler of Fremont as he exited the store with a roller bag containing stolen merchandise. Additional Officers detained a man who was walking away from the scene after he dropped a jacket containing items stolen from the store. According to police, 55-year-old Dale Brackner of Brisbane and Lawler were both booked on burglary and possession of stolen property charges at the San Francisco County Jail. kron4.com

Man shoplifted more than $300 in goods from Mount Laurel, NJ Wegman's

Minneapolis Man Accused of Shoplifting Threatened to Shoot Target Employee

ATM 'skimming' device used to steal $100000 from Lincolnwood, IL bank


Boost Mobile - Virginia Beach, VA - Armed Robbery
Crown Candy - St Louis, MO - Burglary
Cumberland Farms - Salem, NH - Burglary
CVS - Lexington, SC - Robbery
CVS - Mesa, AZ - Armed Robbery
D&L One Stop - Parma, MO - Armed Robbery
Dollar Store - Benton, MS - Robbery
Family Dollar - Fort Wayne, IN - Armed Robbery
Family Dollar - Akron, OH - Armed Robbery
Gretna Pharmacy - Gretna, LA - Armed Robbery
J&M Food - Louisville, KY - Shooting
Lee Food's - Sevierville, TN - Robbery
Little Barn - Nashville, TN - Shooting
Mac's - Rutland, VT - Armed Robbery
Manor Market - Snohomish Co, WA - Armed Robbery
Metro PCS - Norfolk, VA - Robbery
Ridley's Pharmacy - Twin Falls, ID - Armed Robbery
Rite Aid - Wolfeboro, NH - Armed Robbery
Verizon Wireless - Portland, OR - Burglary
Walgreens - Independence, MO - Armed Robbery
7-Eleven - Oceanside, CA - Armed Robbery
7-Eleven - Philadelphia, PA - Armed Robbery


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Ken Boremi, CFI was promoted to Operational Vice President, Loss Prevention for Brookstone.
Rod Holm was named Director of Asset Protection for Big Lots Stores.
Michael Batteau was named Regional Director of Ethics & Compliance for Rush Enterprises.
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The Five Hidden Benefits of Procrastination  When we continue to procrastinate, we are making ourselves feel panicked and even fearful to reach our deadlines. Why do we do this to ourselves? Why is this behavior one we just can't seem to shake? As hard as it is to believe, there are benefits to procrastinating that can help us at work. Forced to focus

6 Times Multi-Tasking Doesn't Work
The idea of multi-tasking has been drilled into our heads that everyone thinks they are able to juggle more than one task at a time. However, there are some cases where multi-tasking is a bad idea. Not only do you lose focus, but you aren't giving the project your all. Here are some of those instances. Conference calls


5 Reasons Your To-Do Lists Aren't Working for You  According to a study by the Family and Work Institute, over half of all Americans admit to feeling overwhelmed. Most of us feel like there's too much to do in the time we are given in a single day. However, there is a secret to reducing the stress that comes with productivity, and it lies with your list-making skills. Here are mistakes you want to avoid. Find a safe place

Two Awesome Hours: Strategies for Peak Productivity  We all get extremely busy that we feel there are no options left but to multitask, work longer hours, and put other things like sleep or exercise on the back burner. This routine and behavior is not effective at all. Instead we need to build a routine based on intentionality. Here are some tips. Don't fight distractions

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The e-mail world may have sped up the world and allowed people to communicate virtually instantly, but it's not the forum to resolve issues between people. If anything, the freedom an email offers insofar as the ability to write whatever best suits your points and usually with an added pinch of sarcasm may, in fact, deepen the crevasse and cause more harm. It's much easier to write in solitude than to face your intended recipient and their immediate response. So the next time you receive one of those OMG emails, think twice before responding because you never know who else may be reading and, after all, if you truly want to resolve an issue with a person, you need to do it the old fashion way -- face to face.

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Gus Downing

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