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 May 20, 2014

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NRF Releases 10th Annual ORC Survey

88.2% of Retailers Are Victims of ORC - Online Operations Impacted Too
Average Loss of $2.8 Million Per Retailer

A decade has passed since NRF first surveyed its community of loss prevention and security executives about the impact organized retail crime has on their company, and with the release of the 2014 survey, it’s evident that the $30 billion a year problem still poses serious threats to retailers of all sizes throughout the country. According to the National Retail Federation’s 10th annual Organized Retail Crime Survey, which polled 76 senior retail loss prevention executives, eight in 10 (88.2%) retailers report that they have been a victim of ORC in the past year, down slightly from 93.5 percent last year. Although retail stores take most of the brunt of ORC activity, criminals are now finding ways to manipulate retailers’ online operations. For the first time, NRF asked about the impact organized retail crime has on their online operations: and nearly half (48.3%) say their online operations are affected.

Thanks to increasing support from the C-suite and other senior executives at retail companies many loss prevention executives say they are allocating additional resources to combat ORC. Overall, three-quarters (74.7%) of those surveyed say they are allocating resources. Of that group, one in five (22.7%) are adding staff resources, 34.7 percent are adding technology resources and 17.3 percent are adding budget resources. When asked about their company’s overall ORC case value for the past 12 months, 13.2 percent of retailers estimate the value to be more than $5 million; the average case value for those who have lost money to organized retail crime is $2.8 million.

“Few retail crimes reach the level of concern among retailers that organized retail crime does,” said Senior Advisor, Asset Protection Rich Mellor. “For the better part of 15 years, savvy criminals and the enterprises they’re a part of have forced retailers to change how they deal with fraud, including maximizing efforts to partner with and educate law enforcement. These partnerships have become a crucial part of the fight against retail crime gangs, and while those invested in tracking down retail criminal enterprises can point to some success, it’s evident there’s still a big fight ahead of us.”

Here are some other key takeaways from the survey:

31% of retailers have seen ORC activity decrease where state laws are present.
24 states currently have ORC laws on the books
6 in 10 retailers are impacted by criminal "fence" operations
42% have seen an increase in physical fencing activity in past 12 months
3 in 4 retailers report thieves returning stolen merchandise for store credit
One-third of retailers were victims of cargo theft in the past year
Los Angeles tops the list for most ORC activity in the U.S.

See the full 2014 NRF ORC Survey here.
 




 































 









 


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Sign up now: CAL-ORCA!

This statewide crime-fighting partnership will redefine how public/private partnerships
combat ORC!


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Join the newly created, California Organized Retail Crimes Association for free!

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"Working together to develop new, and innovative ways to combat organized retail crime"



 

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Best Tip of the Year

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Month

# of reports

Jan 401
Feb 332
March 329
April 365
 
Total 1,427

 



Stay tuned for details on the next LPNN Live event!


For more episode release dates
click here


SOLUTION PROVIDERS
Have a video
for the LP industry
to see?
Contact
Mike Crissman


 

2014
MO. # Cases $ Amount
Jan 91 $28,694,545
Feb 78 $62,949,449
Mar 76 $24,748,992
Apr 87 $25,056,828
     
Total 332 $141,449,814
 







 




 


 

 

MO. 2013 2014 %ñò
       
Jan 385 374 2.8%ò
Feb 310 313 .95%ñ
Mar 294 301 2.3%ñ
Apr 377 330 12.5 ò
       
Total 1,366 1,315 3.7%ò
 


 




 

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The Library of Loss Prevention - Search data now...



Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here

 

 

News Brief - Sponsored by WG Security Products
 

Robert Mirakaj, CFI was promoted to Director of Operations for Gap North America.  In his new role, Robert will support and oversee several key brand initiatives including Productivity Improvements, facilitating all Real Estate activity, IT initiatives, Transportation, P&P and supply management. He will also be the primary liaison between LP and Operations. Robert started his career with Gap Inc. in 2007 when he joined the company as a DLPM for Banana Republic. In 2010, he was promoted to Regional LP Manager for Gap Specialty, and in 2013 he was promoted to Sr. RLPM. Robert graduated from Northeastern University with a degree in Criminology. Before joining Gap Inc., he served the U.S. Dept. of Defense as a civilian contractor and held various LP positions at Macy’s. Congratulations Robert!
 



New security guidelines for Walmart credit card customers - requesting 3 digit security code on back of cards  Requesting customers to provide the 3 digit security code on the back of their cards for purchases over a certain amount, automatically eliminates the use of any cards obtained through breaches and skimming. Once EMV is introduced the procedure will not be required. (Source click2houston.com)

Chipotle: Don't bring guns in our stores
Chipotle is asking customers not to bring firearms into its stores after it says gun rights advocates brought military-style assault rifles into one of its restaurants in Texas. The announcement came after a petition by Moms Demand Action for Gun Sense in America, which has called on other companies to ban firearms in their stores as well. The group said its petition was in reaction to open-carry gun activists appearing at a Dallas-area Chipotle restaurant over the weekend. Last year, Starbucks Corp. also told customers that guns were no longer welcome in its cafes after it had to temporarily close a store in Newtown, Connecticut, to avoid a demonstration by gun rights advocates. The company said it shut down the store out of respect for the community, where 20 school children and six educators had been slain. (Source associated press)

The Keys to Effective Compliance Programs
To measure the effectiveness of programs, culture and ethics advisory firm LRN produces an annual index, the PEI index, and an accompanying report that pinpoints correlations between compliance and governance measures and good or poor performance. The good news for compliance officers is that the latest report backs up current orthodoxy in several important areas. Companies where the head of compliance reports to the chief executive or the board scored significantly higher than those where the compliance head reports to the general counsel. But such “tone from the top” is far more effective when backed by “tone from the middle,” or the active support of middle managers who are the more visible face of authority for many employees. “If you lack middle management support you have a really rotten PEI index score,” said Wayne Brody, a senior adviser at LRN. Other correlations with good performance in the index include conducting regular assessments of the program’s effectiveness and “the celebration of ethical conduct” through such moves as awards and public recognition. (Source wsj.com)

Target replaces president of Canadian business
The president of its struggling Canadian business will leave the company, on the heels of the resignation of Chief Executive Gregg Steinhafel earlier this month. Mark Schindele, senior vice president of merchandising operations, will replace him. John Mulligan, Target's interim chief executive, said one of the company's main priorities is improving performance in Canada more rapidly, adding "we believe it is important to be aggressive." (Source wsj.com)

Walgreens may accelerate Alliance Boots purchase as activist investors 'urge' corp. relo to U.K. or Switzerland to avoid U.S. tax rate - the pressure continues Already owning 45% of Alliance Boots with an option to buy the 55% remaining between Feb. and August 2015, but they may make an offer sooner, as a group of activist investors are urging them to leave U.S. tax rates behind for far lower ones in UK or Switzerland. This would impact thousands of jobs in Chicago and is the second time it has been reported that senior management is under such pressure to move. (Source chainstoreage.com)

Apple celebrates 13 years in retail — 424 stores and counting

Quarterly Same Store Sales Results

Home Depot Q1 U.S. stores up 3.3% with revenue up 3%
Cato Q1 up 3% with sales up 6%
Dick's Sporting Goods Q1 consolidated up 1.5% with net sales up 7.9%
TJX Q1 up 1% with revenue up 4.9%
Zale Corp. Q3 up 0.6% with sales down primarily due to net decrease of 78 stores
Urban Outfitters Q1 retail segment flat with net sales up 4.7%
Stage Stores Q1 down 0.2%
Staples Q1 North American stores down 4% with sales down 4.9%
hhgregg Q4 down 9.9% with net sales down 9.9%


All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality
 

 




Keith White
SVP of LP, The Gap

Leadership & Development Series

New Must-See Episode!

In a ground-breaking interview spanning a multitude of topics, Keith White, Senior Vice President of Loss Prevention for Gap Inc., sits down with LPNN for a one-on-one discussion about his philosophies on leadership, professional development and the state of retail Loss Prevention. Keith recounts his managerial transition from single store – to regional – to corporate – to an eventual directorship. He talks about the critical first six months of a directorship – and his strategy involving team members, policies and procedural changes. As one of the first LP executives to set up an ORC program, Keith tells us what makes a successful one and how to react to the emerging technological trends. This highly informative interview offers a wealth of knowledge for the LP professional at any stage of his or her career.

Sponsored by WG Security Products, Inc.


LP Executives – 2014 LP Video Challenge

Have a video the industry could learn from?
Your training video, your investigative video, a case video – any video you think your colleagues would enjoy or learn from. Or maybe one that's just downright funny or interesting. Send it to us and be entered into the new 2014 LP Video Challenge.

Don't miss out on this great opportunity to win!
1st place - $2,000
2nd place - $1,500
3rd place - $1,000
 

Solution Providers, have a video or commercial you want to publish? Contact us.


 

Security identified as challenge for mobile money schemes
Mobile wallets — essentially a virtual wallet on your phone — can hold a combination of credit and debit cards, bank account information and loyalty cards. The downloaded or preinstalled app allows users to transfer funds from one account to another via email or SMS and pay at certain restaurants and merchants. At a growing number of merchants, you can pay by tapping your smartphone against a specially-designed device. Users enter a pin to access the wallet, and a lost smartphone can be wiped clean remotely from another device — there’s no need to call banks and credit card companies. With more of us strapped to smartphones, it’s no wonder that the idea of the mobile wallet is gaining in popularity. “The value of the mobile wallet is around the convenience and simplicity of having everything on the device,” said Jaymee Johnson, head of marketing at Isis in Seattle, a joint venture between AT&T, T-Mobile and Verizon focusing in the mobile payment space. (Source spyghana.com)

How mobile is transforming the retail industry in stores and online
Today, all of these channels involve mobile to varying degrees – whether customers are comparing prices or checking product reviews, making a purchase using a mobile wallet, or receiving personalized promotion offers via text or through social media channels. With mobile, customers are empowered like never before. To help retailers address growing customer expectations and improve in-store experiences, there are three key areas where mobile can drive greater differentiation and value. Securely analyzing data for improved customer insight, empowering sales associates, and cognitive systems and the convergence of the digital and physical shopping experience. (Source mobilecommercedaily.com)

Nordstrom invests heavily in e-commerce with Q1 online sales up 33%
“An important element is our technology investments, which represent $1.2 billion or 30% of our capital plan, and approximately 40% of our technology capital relates to infrastructure to support our growth plans and to facilitate enterprise-wide synergies.” A big part of future spending is growing Nordstrom’s fulfillment network for its direct sales channel. (Source internetretailer.com)

Web sales rise 28% for Penney in the first quarter

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

Be sure to attend Stuart Levine's NRF LP Session, "EMV Impact and an Omni channel Approach to Reducing Fraud" on Wednesday June 11, 11:30-12:30pm in room 304-305

 

 


 

Family Dollar Employees safe after standoff and SWAT team rescue in Houston  Two armed men are on the run after a violent holdup and standoff at a Family Dollar store in northwest Harris County Monday night. The SWAT unit was called out to the store around 9 p.m. A manager was able to hit the panic alarm when two men wearing all-black clothing and bandannas on their faces stormed in with gun. They fired shots at two employees who ran to the back of the store to hide in a backroom. "They fled to the back and locked themselves in a closet area. The other male attempted to get the money from the manager but could not get the drawer open." Police said in the end, all the robbers got away with was the customer's cellphone and wallet. While employees were locked in the closet they communicated with deputies by using a cellphone. He said the cellphone was low on battery and the employees were worried communication would be cut. Before that happened, the High Risk Operations unit breached the front of the store. Once inside, the team found the robbers had escaped. The two employees inside the store were not hurt. (Source click2houston.com)

Man shot through door, robbed Wendy's at gunpoint in Charlotte, NC  Charlotte-Mecklenburg police were investigating an early morning armed robbery at a fast food restaurant in northwest Charlotte Tuesday. Police said the Wendy’s was robbed a little after 6 a.m. Tuesday. Crime tape was up around the building and the glass portion of one of the doors had been shattered. Investigators said only the manager of the restaurant was in the store at the time of the robbery and that the suspect shot through the glass door to get inside the building. He then robbed that manager at gunpoint, no one was injured. (Source wsoctv.com)

Eagle Mart Grocery store burglary caught on tape in Knox County, KY  Knox County Sheriff's Deputies are searching for two people who broke into a grocery store and stole items. It was caught on surveillance video. It happened at the Eagle Mart in Artemus late Saturday night. Surveillance video shows two men in the store for 15 minutes. The men came in through the crawl space, ripped out the duct work, and cut a hole in the wall to avoid setting off the alarm. They obviously had some thought behind it in what they were going to do. They posed a lookout while they were in there, had one looking out while they other did work. They definitely had a game plan going on," said Drew Wilson, Knox County Sheriff's Deputy. (Source wkyt.com)

Family Dollar store in Laurel Co, the victim of a Smash and Grab  It was dark and very early on Friday morning, and the owner of the Glenview Market in Laurel County got a wake up call saying his store was broken into. When he got to his store, he found his front door busted and other signs of theft. He turned to his surveillance video which caught the break-in. On the footage, a car is seen backing into door causing the glass to shatter. A shadowy figure stepped in and wrapped something around the ATM in an apparent attempt to rip it from the floor. The attempt failed, so the suspect turned back and settled for the quarter machine and a box of colored contacts on display on the store's counter. (Source wkyt.com)

Houston Juvenile sentenced to 15 years for role in murder of convenience store owner  A 13-year-old male involved in the tragic shooting of the owner of the Z.P. Mart Shell on March 24, 2014, has entered a plea to first-degree murder and has been sentenced to 15 years. (Source yourhoustonnews.com)

TJ Maxx the victim of an Armed Robbery in Chico, CA
Chico Police are looking for a suspect who robbed a TJ Maxx around 6:53 p.m. Monday evening. Police say a Hispanic male with a heavy build walked inside to the clothing store and walked to the clerk and told her he had weapon. No weapon was seen during the robbery, but the suspect did take off with cash. The suspect fled the scene when police arrived at the scene. (Source actionnewsnow.com)

Pizza shop Owner files a $32,000 false Robbery report in McDonald, Ohio
Police say the owner of Ianazone's Pizza filed a false report, claiming he had been robbed of $32,000. Last Thursday morning, Jim Ianazone told police that he was held up at gunpoint by two men outside his East Marshall Street store. Ianazone told police that the robbers drove away in a white Chevy Cruze with $32,000. The Ohio Bureau of Criminal Investigation and Identification joined the investigation and determined that no robbery occurred. According to police, Ianazone confessed that he staged the robbery because he was being extorted for cash. Ianazone further stated that he has paid an undisclosed amount of money to the two alleged suspects that he had previously accused of robbing him. Ianazone was unable to provide police with very much information on the alleged extortionist, nor have investigators been able to find any credible evidence related to an extortion plot. (Source wfmj.com)

Man charged with 54 counts credit card fraud in Florence, AL.

Walmart cash office armed robbery in Providence, R.I. Saturday

Chesterfield Fraud Suspects Attempted to Use 14 Credit Cards at Walmart

Food Mart arson suspect pleads guilty in Greenport, NY

2 men arrested in Hillsboro, OR after Fred Meyer security guard thwarts theft of his own vehicle

More Skowhegan, Maine businesses hit by burglars




BP Store – St Louis, MO – Armed Robbery – former police officer stopped crime
CVS – Springfield, MA – Armed Robbery
Family Dollar – Humboldt, TN – Armed Robbery – suspect arrested
Glenview Market – Laurel Co, KY – Burglary
Guddi Liquor – Grand Rapids, MI –Armed Robbery – poss. connection to other armed robberies
Health Mart Pharmacy – Hialeah, FL – Robbery / Shooting
Kum & Go – Council Bluffs, IA – Armed Robbery
Le Boudoir Lingerie – New Foundland, CN - Burglary – car smashed store front
Oliver’s Market – Grand Rapids, MI – Armed Robbery
T- Mobile – Orangeburg Co, SC – Armed Robbery – suspect arrested
T-Mobile – Columbia, SC – Armed Robbery – suspect charged
7- Eleven – Anderson Co., SC – Robbery
7- Eleven – Fort Myers, FL – Armed Robbery

 

 


 

Two women ORC team busted hitting retailers in Memphis  Two women were arrested while allegedly on a shoplifting spree in Cordova Monday. Amelia Chaffin, 30, and Chantee Gray, 33, were charged with being in possession of tools that interfere with an anti-theft device and theft of property over $1,000. According to an affidavit, officers responded to a shoplifting call at Sports Authority in the 2700 block of Wolf Creek Parkway and found a purse left at the scene. Police found Chaffin and Gray in the Walgreens at Germantown Parkway and U.S. 64. Gray made a "spontaneous statement" to police, according to the affidavit, that they were stealing. Inside Gray's purse was more than $1,200 worth of merchandise from Victoria's Secret, Express, Windsor, Sports Authority, Rainbow, Abercrombie & Fitch and Body Central. Gray, who has been charged with more than 25 offenses ranging from driving with a suspended or revoked license to assault, is in jail on $20,000 bond. Chaffin is out on bond. (Source commercialappeal.com)

Shoplifting gang busted in Poplar Bluff. MO.
According to Poplar Bluff PD Capt. David Sutton, late Thursday officers took a group of shoplifters into custody. Officers say they recently shoplifted several retail businesses in the Poplar Bluff area. On May 15, an officer stopped a Dodge Caliber on the lot at Mansion Mall Shopping Center. James Hovis and Craig Cassinger were arrested on outstanding warrants. The officers found a number of new tools with Menard’s tags in the passenger compartment of the car. The officer also recognized James Hovis and Corey Holbek, another car's passenger, as suspects in earlier shoplifting incidents. Menard’s store management confirmed the tools were stolen, according to police. Requests for felony stealing charges on James Hovis, Craig Cassinger and Corey Holbek were forwarded to the Butler County Prosecuting Attorney on Friday, May 16. Police say James Hovis, Corey Holbek, and Tiffany Glover were arrested on similar charges stemming from a felony stealing incident at NAPA Auto Parts Store on Highway B on May 9. (Source kait8.com)
 

Do you have an ORC case to share? Publishing it educates the LP & retail community
which might fuel even more jobs and funding.
Share your ORC news and help the industry grow


 



OpenEye loss prevention software increases efficiency and improves profitability

Liberty Lake, WASH. – OpenEye, a leading developer of software solutions for physical security, loss prevention, and business intelligence launches SaleGuard 2.5 – OpenEye’s preeminent retail analytics loss prevention software.

SaleGuard is exception reporting and business intelligence software that helps retailers increase profits by detecting employee theft and operational errors. By combining analysis of transaction and video analytic data with video surveillance, SaleGuard can identify costly problems so they can be corrected before affecting the bottom line.

“SaleGuard is a loss prevention software tool, designed and developed by our software team in Liberty Lake, Washington, to specifically help our customers run their businesses better,” says Rick Sheppard, Founder and CEO of OpenEye. “The voice of the customer plays a big part in the development of our software tools,” says Sheppard.

SaleGuard enables users to be automatically notified of exceptions in the key performance indicators and transactional data that have been identified as critical to their business. When a problem is identified, users can easily drill down to investigate transactions for visual verification by viewing video footage of the event with the transaction data displayed next to it.

SaleGuard’s advanced search capabilities helped Festival Foods catch a large number of repeat offenders and to receive restitution for such losses. “SaleGuard helps us catch these things much faster than we normally would,” said Joe Laufenberg, Festival Foods’ Director of Loss Prevention, “Which makes us much more profitable.”

SaleGuard integrates with most POS systems, and combined with video creates a powerful, cost-effective tool for loss prevention and employee training.

ABOUT OPENEYE
OpenEye is a leading developer of software solutions for physical security, loss prevention, and business intelligence. With a commitment to creating innovative tools, OpenEye helps business partners to deploy and maintain their solutions efficiently and effectively. For additional product or company information, go to openeye.net. For the most recent news releases: OpenEye News & Events

ABOUT FESTIVAL FOODS
Festival Foods is a family and employee-owned company with support offices in De Pere and Onalaska, WI. The company currently operates 19 full-service, state-of-the-art supermarkets and employs nearly 4,000 full- and part-time associates. Festival Foods has supermarkets in Appleton (2) De Pere, Eau Claire, Fond du Lac, Fort Atkinson, Green Bay (2), Holmen, Kenosha, La Crosse (2), Manitowoc, Marshfield, Neenah, Onalaska, Oshkosh, Sheboygan, and Suamico and operates The Marq, a banquet and catering facility in De Pere and Suamico. For more information, please visit www.festfoods.com.
 

 


Job Opening


Company


Location


Origination
 

Director of Loss Prevention Belk Birmingham, AL Belk
VP of Operations Checkview Chanhassen, MN Checkview
VP of Loss Prevention Dunkin Donuts Canton, MA Dunkin Donuts
Central Investigator - ORC Home Depot Elmont, NY Home Depot
District LP Manager Sears Los Angeles, CA Sears Holdings Corp
Business Development Mgr Intelligent Loss Prevention Rockford, IL Intelligent Loss Prevention
Business Continuity Mgr Bi-Lo Holdings Jacksonville, FL Bi-Lo Holdings
Regional LP Manager Michaels Denver, CO Michaels
National Account Mgr Confidential Dallas, TX Downing & Downing
District LP Manager Confidential Phoenix, AZ Downing & Downing

National Account Mgr

Confidential

Northeast

Downing & Downing

Dir of Loss Prevention

Confidential

Philadelphia, PA

Downing & Downing

Regional LP Manager Confidential San Francisco, CA Downing & Downing

Limited Time Only - Post Your Multi-Unit LP jobs for FREE - Learn More Here
 

 

 

Today's Daily Job Postings from the Net - Appearing Today Only
View our Internet Jobs Archives here
 

Job Opening

Company

Location

Origination

AP Manager in Training Walmart Tuscaloosa, AL Walmart
AP Manager in Training Walmart Meridian, MS Walmart
AP Manager in Training Walmart Clifton Park, NY Walmart
AP Manager in Training Walmart Kennett Square, PA Walmart
AP Manager in Training Walmart Clinton, MS Walmart
AP Manager in Training Walmart Millville, NJ Walmart
AP Manager in Training Walmart West Columbia, SC Walmart
AP Manager in Training Walmart Denver, CO Walmart
District LP Manager Kmart Placerville, CA Sears Holdings Corp
LP Manager Sears Burbank, CA Sears Holdings Corp
LP Manager Sears Manchester, CT Sears Holdings Corp
Dept Mgr LP & Safety Lowe's Mechanicsville, VA Lowe's
Dept Mgr LP & Safety Lowe's Augusta, GA Lowe's
Dept Mgr LP & Safety Lowe's Bowie, MD Lowe's
District Operations Mgr Home Depot Wilmington, DE Home Depot
Safety & Security Mgr IKEA Atlanta, GA IKEA
Regional LP Manager Savers Annapolis, MD Savers
LP & Health & Safety Lead Sears Canada Lloydminster, AB, Canada Workopolis
       

 


 

Robert Mirakaj, CFI was promoted to Director of Operations for Gap North America.
Osbey Orozco was named Regional Loss Prevention Manager for Barnes & Noble College.
Jim Kallin was named District Loss Prevention Manager for BCBGMAXAZRIAGROUP.
 

Post Your New Job or Promotion! Click Here


 

6 Things Managers Could Stand to Learn from Coaches  Coaching and managing go hand in hand; you need to be an effective coach with an ability to offer observations, and listen closely in order to be a great manager. In coaching your employees, you help them develop and further help the organization. Use these tips to build your coaching skills! (Ask, don't tell)

Ignore the Imposters: This is What Stellar Leadership Really Looks Like  Your leadership position is two different parts of speech. As a noun it reflects your role and position in the organization, but you need to focus on leadership as an action. Leadership is about engaging people, giving them direction and allowing them to do great things. (Leadership is a verb)

 

How the Best Leaders Set Context
You would be surprised at how our choice of words affects a person's response, or their decision. Being a leader, your words have a higher impact and so it is very important to make sure you let those you're talking to know the context of your words. Use these tips to help state your intentions. (Context + Curiosity = Collaboration)

If You Aren't Mentoring, You Aren't Leading  Mentoring should be an utmost priority as a leader. Mentoring your employees or future leader doesn't need to be a long and leisurely process, but it must be an experience filled with focused listening and reflection, sharing communication and concern. Use these tips to guide you. (Quality not end results)

Sponsor this section of the Daily


 

Developing your verbal skills and focusing on your specific word usage to convey messages is incredibly important for any successful executive. However, developing your ability to listen and hear what they're saying is just as important and in some cases may be even more so. It's great to be able to articulate in a manner that shows your subject matter expertise, but it's even better if you can mold it and change it on a dime based on what you're hearing and seeing. And if you're too busy talking, you may just miss the entire conversation and say something that doesn't even fit. Active listening requires focus and attention and, as Abraham Lincoln said, "Better to remain silent and be thought a fool than to speak out and remove all doubt."

Just a Thought,
Gus Downing

Gus Downing

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