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 May 28, 2014


The LP Industry's #1 News Source - Informing, Educating and Instilling a Sense of Community

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News Brief - Sponsored by WG Security Products

Erin Edwards was named VP of Sales for Sysrepublic.
Erin Edwards has joined the Sysrepublic team as Vice President of Sales, committed to delivering innovative retail integration and profit protection solutions to retail partners globally. Erin has an extensive sales and management background working with clients, large and small, for over 20 years. Most recently, Erin was Vice President of Sales at Universal Surveillance Systems, LLC and has held senior management positions at Celluphone, Inc. and Verizon Wireless, Inc. in the areas of sales, operations and finance. This varied base of experience provides Erin a keen awareness of customer's operational challenges and needs as well as a focus on maximizing customer returns. She holds an MBA in Global Business from University of California, Irvine, and a BA in Finance from California State University, Fullerton. Congratulations Erin!

Employee behaviors expose organizations to insider threat - 1 in 5 believe hackers do a worthwhile job by exposing security defects  The research was conducted by OnePoll and based on surveying 1000 UK employees who have access to customer data at work. The results suggest a lack of awareness of basic data protection policies and worrying behaviours such as snooping on sensitive personal information and sharing work login details with colleagues. While the majority of the respondents recognise that hackers are criminals, 1 in 5 believe hackers do a worthwhile job by exposing security defects that should have been fixed by organisations. Notably the younger generation holds this view more than their older counterparts with a quarter of 18-24 respondents supporting this view. This age gap is significant throughout the findings with the younger Millennial generation sometimes twice as likely to be more cavalier with their access habits. For example, 30% of the 18-24 years old respondents would snoop on sensitive customer data at work. (Source net-security.org)

Industry Experts Including The Retail Equation to Highlight Emerging Technologies in Asset Protection During NRF Panel  The Retail Equation, the industry leader in retail transaction optimization solutions, will join fellow experts on a breakout panel titled “Emerging Technologies ” at the National Retail Federation (NRF) Loss Prevention Conference and Expo on June 11 at 11:30 a.m. in Fort Lauderdale, Fla. During the panel discussion, David Speights, Ph.D., chief data scientist for The Retail Equation, will share key insights on the power of big data in preventing retail fraud, while other panelists will discuss biometrics. “Big Data is an important topic and this session will shed light on what big data means and how it applies to retail loss prevention operations today,” said Speights. “By monitoring high-risk retail transactions using innovative big data tools and analytics, retailers are able to leverage existing data to improve the shopping experience while effectively protecting the bottom line.” Details about the session can be found here. (Source theretailequation.com)

Hacker & former leader of the LulzSec hackers group gets out of prison time by turning snitch - for being so righteous he sure did roll over quick when prison was staring him in the face  Hector Xavier Monsegur, also known by the hacker alias "Sabu," helped federal authorities prevent or mitigate more than 300 cyber-attacks that were being planned or carried out by others. So when it came time to sentence him for his role in the attacks, Monsegur, a former leader of the sophisticated group of hackers known as LulzSec, was sentenced to time served - seven months in prison - plus one year of supervised release. In aiding the government in its investigations, Monsegur sometimes worked around the clock and engaged co-conspirators in online chats that were critical to confirming their identities and whereabouts, prosecutors say. Monsegur's cooperation enabled the government to prevent or mitigate attacks on the computer servers of U.S. and foreign governments, international intergovernmental organizations and private corporations, according to prosecutors. The victims included the U.S. Armed Forces, the U.S. Congress, NASA, Visa, MasterCard, PayPal, Fox Broadcasting and Sony Pictures Entertainment. Monsegur pleaded guilty in August 2011 to multiple charges, according to the U.S. Attorney's Office for the Southern District of New York. As part of his agreement with the government, Monsegur helped federal investigators to identify, locate and arrest eight of his co-conspirators, authorities say. (Source govinfosecurity.com)

MasterCard Takes Steps to Boost Cardholder Security
MasterCard said all of its credit, debit, prepaid and small-business cards issued in the U.S. will now come with the company's identity theft resolution assistance, which helps cancel missing cards and alert credit reporting agencies. Additionally, the program helps detect if customers' personal data have appeared online, the company said. The company also extended its zero-liability policy to PIN-based and ATM transactions in the U.S. in the event cards are illegally used. (Source wsj.com)

UK's biggest grocer Tesco extends scan-as-you-shop technology
Having put the devices in 200 stores during the 2012-13 financial year, Tesco will be rolling out the solution to 100 further UK stores by the end of 2014. Powered by the My-Scan self-scanning solution from Netherlands-based firm Re-Vision and Motorola's MC17T retail mobile computer, the tool offers customers an opportunity to speed up the shopping process and keep track of their spending while filling up their basket. (Source essentialretail.com)

FMI Selects Alchemy Systems as Food Safety Training Provider
Food Marketing Institute (FMI) has chosen Alchemy Systems to develop and provide online training courses for the Arlington, Va.-based trade organization's SafeMark food safety programs for retail associates. With the release of the FDA Food Code in December 2013, all SafeMark training programs will be refreshed and released over the next few months. FMI will continue to provide printed training materials directly, while Austin, Texas-based Alchemy will handle the completely rewritten online courses. The updated certification examination from the National Registry for Food Safety Professionals is anticipated by this fall. FMI and Alchemy collaborated on customizing the online courses while still meeting jurisdictional approvals. Volume purchasers have the choice of incorporating their chains' logos and color schemes, as well as to feature call-outs for chain-specific policies that exceed the code’s minimum requirements. This customization enables associates to learn not only what’s necessary to pass the exams, but also how their companies are working to boost quality and safety above the guidelines. (Source progressivegrocer.com)

Abercrombie settles overtime suit with more assistant managers
They've offered to pay $96,000 to 13 assistant managers for failing to pay proper overtime wages, in connection with a lawsuit filed in the Eastern District of New York. This is in addition to prior offers from Abercrombie & Fitch to pay other assistant managers who had joined the lawsuit. Abercrombie also agreed to pay the assistant managers’ attorney's fees and court costs. The claims arose under the Fair Labor Standards Act ("FLSA") and asserted that Abercrombie violated the FLSA by failing to pay Assistant Managers all wages due and owing to them for working more than 40 hours a week. (Source chainstoreage.com)

Target to test same day delivery in three markets

The NRF LP Conference & EXPO attracts the biggest names in retail – from big box to grocery to pharmacy and hard goods.
Check out who's attending the 2014 Conference in Fort Lauderdale

Quarterly Same Store Sales Results

Michael Kors Q4 up 26.2% with revenue up 53.6%
Auto Zone Q3 up 4% with revenue up 6.2%
Brown Shoe Q1 - Famous Footwear stores up 1.3% with net sales up 0.4%
Cracker Barrel Q3 down 0.6% with revenue up 0.5%
Chico's Q1 down 2.6% with net sales up 1.6%
DSW Q1 down 3.7% with sales down 0.4%
Wet Seal Q1 down 16.9% with net sales down 17%

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# of reports

Jan 401
Feb 332
March 329
April 365
Total 1,427



Sign up now: CAL-ORCA!

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"Working together to develop new, and innovative ways to combat organized retail crime"


MO. # Cases $ Amount
Jan 91 $28,694,545
Feb 78 $62,949,449
Mar 76 $24,748,992
Apr 87 $25,056,828
Total 332 $141,449,814



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MO. 2013 2014 %ñò
Jan 385 374 2.8%ò
Feb 310 313 .95%ñ
Mar 294 301 2.3%ñ
Apr 377 330 12.5 ò
Total 1,366 1,315 3.7%ò


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The Library of Loss Prevention - Search data now...

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here




Se-Kure Controls

Your External Business Partners Series

Roger Leyden, Founder, President and CEO of Se-Kure Controls, and John Mangiameli, VP of Business Development, discuss the diversified approach Se-Kure Controls takes as a solution provider in the retail LP industry. With a variety of technologies that display products, create a safe environment and defend against theft, this international company offers over 800 security products in its extensive catalogue of solutions. Roger and John talk about Se-Kure Controls’ ability to respond quickly to customers’ requests, while providing unique solutions tailored to retailers’ specific problems.


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E-Commerce Reshaping The Dynamics Of Shopping Malls
With retailers closing stores to cut costs and consumers shifting to online avenues for their shopping needs, some analysts think we may be witnessing the beginning of the end for shopping malls. Industry experts anticipate that the dynamics of malls will soon be reshaped. For underperforming malls this is especially true, as their difficulties are not limited to replacing anchor tenants at deserted malls. Even upon replacement, store traffic declines, as customers continue to compare the mall to its earlier organization. This then impacts the turnover of other retailers at these malls, resulting in more store closures. (Source bidnessetc.com)

Grocery Stores Immune To eCommerce Threat
As many portend the death of physical retail in some categories bricks will dominate clicks for years to come, so says a recent study by Kantar Worldpanel. They report that it will take at least 10 years before internet plays like Amazon’s Dash capture even 10 percent of grocery sales. Duane Reade, a subsidiary of Walgreen’s, is using iBeacons to triggers ads and coupons in order to “facilitate customer interaction.” Individual brands are getting in on the act as well by embedding display screens on store shelves that play promotional videos, especially suited for those who do not use mobile devices or have them handy. New checkout technologies, like handheld scanners, have been deployed for some time in grocery stores, enabling faster grocery checkout but newer technologies reply on predictive analytics to assign shoppers to the shortest checkout lines. Whole Foods is said to be testing a “smart cart” that not only helps shoppers navigate store aisles via embedded GPS, but scans groceries as they are placed in the cart. (Source pymnts.com)

Early Preparation is Key to E-commerce Success This Holiday Season

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

Be sure to attend Stuart Levine's NRF LP Session, "EMV Impact and an Omni channel Approach to Reducing Fraud" on Wednesday June 11, 11:30-12:30pm in room 304-305




Walmart Shooting In Indiana Leaves Woman Injured, But Gunman Won't Face Charges  A woman pushing her newborn son in a shopping cart was injured in a freak shooting incident at a Walmart store in Columbus, Ind., according to local media reports. Police say a .22-caliber pistol fell from the pants of Tony E. Ward on Saturday evening. When the gun hit the floor, it discharged. The bullet missed the baby, but hit a bottle of soda in the cart, then ricocheted and struck the woman in the upper arm -- and it all happened while the local chief of police was in the store. Virginia Thompson, 26, who was treated at the scene but she did not wish to be taken to a hospital. (Source huffingtonpost.com)

Counterfeit goods raid results in 3 arrests, $148k in seized merchandise in Myrtle Beach, SC  Over $148,000 worth of merchandise was seized, and three vendors were arrested during a multi-agency crackdown on counterfeit goods conducted on the Grand Strand over the weekend. Secretary of State Mark Hammond and Horry County Police Chief Saundra Rhodes announced the arrests at a news conference Tuesday morning. Anthony J. Samuels of Trenton, New Jersey, and Pamela L. Jackson of Winston Salem, North Carolina, were arrested and charged with distribution of counterfeit goods. Idrissa Samba of Southfield, Michigan was arrested and charged with trafficking in counterfeit goods. (Source wmbfnews.com)

Video released of Yonge-Eglinton jewelry store robbery in Toronto  Toronto police are trying to identify two male suspects in connection with an armed robbery of a jewelry store in the Yonge Street and Eglinton Avenue area. One of the men had a shotgun, which he is alleged to have pointed at victims in the May 1 robbery, while also ordering them to get on their knees. Toronto police allege that suspect used the shotgun to break the display cases, while the other suspect scooped the loot into a duffel bag. (Source cbc.ca)

Employee Theft at Target; $1,500 theft at the Palisades Mall
On May 23, 2014 at approximately 5:30 p.m. the Clarkstown Police Department responded to Target, located at the Palisades Mall, for a report of employee theft. A cashier had taken a total of $1589.51 from his cash drawer over a two week period. (Source rocklandtimes.com)

BJ's Club workers charged with coupon-scam theft
Two former employees of BJ's Wholesale Club have been charged with stealing more than $1,000 from the business through a coupon scam. The pair would make copies of customer receipts and then issue a $10 refund, according to the report. Conlogue pocketed $930 and Taylor kept $180, police said. (Source fairfieldcitizenonliine.com)

Police say Walmart shoplifting suspect nabbed after chase in Lakewood, CO
Police in Lakewood said they arrested a shoplifting suspect Tuesday after a brief chase with patrol cars and a K-9 unit. The chase began after officers said they received a call at around 11 a.m. about a shoplifting incident at the Walmart store on Wadsworth Boulevard and West Colfax Avenue. Steve Davis with the Lakewood Police Department said that a security guard at the store tried to stop the man, but the suspect pulled a handgun. No shots were fired. (Source thedenverchannel.com)

Police seek armed duo in west Phoenix Target store theft
Phoenix Police are looking for two people that pulled a gun on a Target store employee while trying to flee with stolen merchandise Tuesday afternoon in west Phoenix. Phoenix Police said the gun was pulled on a loss-prevention officer who attempted to stop the pair from leaving the Target on 75th Avenue near Thomas Road with stolen items. The duo was able to get past the officer and fled the scene. (Source azcentral.com)

Salem, MA Police probe robbery at Sally Beauty
Supply Police are looking for a man who robbed Sally Beauty Supply and stole a store employee's car and purse Monday afternoon. "We do have a suspect and we are looking for that person," Salem Police Chief J.T. Panezott said Tuesday. The suspect is not a Salem resident, but previously lived in Columbiana County. (Source salemnews.com)

Man accused of robbing Macy’s at Perimeter Mall
On Saturday, security cameras caught an unmasked man in Macy’s at Perimeter Mall. Police say the man walked into the store, handed a clerk a note, and demanded cash. Officer Tim Fecht with the Dunwoody Police Department told Channel 2’s John Bachman the note implied he had a weapon on him. According to Fecht, no gun is visible in the surveillance video. The employee gave the man $999 97 in cash and he walked out. (Source wsbtv.com)

Philadelphia Police Release Video of Old Kensington Store Burglary  Police are looking to identify three suspects who burglarized Tri State Finest Clothing Store in Old Kensington. On May 22, 2014, at 1:24 pm, 26th district received a radio call for a report of a burglary at Tri State Finest clothing store. (Source myfoxphilly.com)

Counterfeit goods raid results in 3 arrests, $148k in seized merchandise in Myrtle Beach, SC

Grab and Run at a Zales in Milwaukee, WI; 1 ½ CT. T.W. diamond bridal set, valued at $3,999.99

Two store employees robbed at gunpoint at Dollar Tree in Fort Mill, SC

Dunkin' Donuts employees recognize armed robber as co-worker in Louisville, KY

Woman steals $200 of merchandise in a 3 year old child’s backpack

Ashburnham Family Pharmacy – Ashburnham, MA – Armed Robbery – husband/ wife arrested
Circle K - Columbus, GA Armed Robbery - 2 stores hit
Cowboy Drive-Thru – Alamo, TX – Armed Robbery – suspect w/ AK47
Dollar General – Claremore, OK – Armed Robbery – suspect sentenced to 5 years
Dollar General – Dayton, OH – Felony Robbery – female suspect arrested
Family Dollar – Ypsilanti, MI – Armed Robbery
Golden Nugget Market – Yakima, WA – Armed Robbery – 3 suspects being held
Logan Road Stop – Ozark, AL – Armed Robbery – 16 yr old arrested
North Main Mart – Brewer, ME – Armed Robbery
Rite Aid – Glen Burnie, MD – Robbery – no weapon displayed, no injuries
Super Express – Augusta, GA – Armed Robbery
Twin Food Mart – Columbus, GA – Armed Robbery – shots fired, no injuries
Verizon – Canton, MI – Armed Robbery – 2nd man charged
Walgreens – Ralson, NE – Armed Robbery
7-Eleven – Naperville, IL – Armed Robbery – 2 suspects arrested




ORC trio sentenced for $10,000 crime spree in Berrien County, MI.
A Three Oaks man has been sentenced to probation and jail after being caught stealing more than $10,000 worth of items from stores in an organized crime spree. Zachary Alan Lee, 28, of Orange Street pleaded guilty to organized retail crime and was sentenced in Berrien County Trial Court to five years probation and 90 days in jail followed by attendance in the Kalamazoo Probation Enhancement Program. He was given credit for 37 days already served. He must pay $13,060, including more than $10,400 in restitution. The crimes occurred between Dec. 1 to March 31 and involved Lee stealing merchandise such as drill bits, router bits and saw blades from Lowe's in Niles Township. He would return the items to another Lowe's or sell the items to others, who would make returns to stores. Lee used the money to support a drug habit. (Source heraldpalladium.com)

Tulsa Police Issue Photos Of 'Screaming' ORC Suspects; hit ULTA for $900  Tulsa Police are asking for help in identifying three women who they say have stolen thousands of dollars in merchandise from a cosmetics store. The women are stealing from the ULTA Store in the Tulsa Hills shopping complex, according to a news release. The Organized Retail Crime Unit released photos of the women taken Friday, May 2. Police say the women visited the store at about 4 p.m. that day and stole over $900 in perfume and cologne. "The suspects are very vocal and will scream at employees or even other customers if they feel someone is watching them," the news release states. (Source newson6.com)

Children's Place shoplifters wanted; duo hits store in Orange Park Mall, FL  According to a police report from the Clay County Sheriff's Office, a man and woman went into the Children's Store in the Orange Park Mall May 15 and started picking up merchandise and shoved it into a large bag they were carrying. The couple was caught on surveillance video, but left the store before mall security could catch them in the act. The value of the items stolen from the store totals almost $800. The same store was hit by three females shoplifting suspects in January who were able to get away with a little over $600 of merchandise. (Source firstcoastnews.com)

Nyquil Robber Strikes at Miami 7-Eleven
Police are searching for a robbery who tried to steal 10 bottles of Nyquil from a Miami 7-Eleven store. Police are searching for a robber who tried to steal 10 bottles of Nyquil from a Miami 7-Eleven store. The strong arm robbery happened around 10 a.m. Tuesday at the store at 95 Southeast 9th Street when the suspect entered and placed the Nyquil in a bag and walked out, pushing an employee out of the way, police said. The employee followed the suspect out of the store and a struggle ensued. The suspect released his hold on the bag and fled on foot. (Source nbcmiami.com)

San Francisco, Union Square bra bandit strikes Victoria Secret again
A man who San Francisco police call the “underwear burglar” made off with almost $450 worth of bras and panties in his fifth alleged heist at the Victoria’s Secret Pink store in Union Square on Tuesday. Anthony Robinson, 55, was allegedly caught with 15 bras and four pairs of panties hidden under his clothes at about 3:30 p.m. May 20. He had been booked into county jail in February on suspicion of burglary, robbery, possession of drug paraphernalia and for outstanding warrants after investigators said he committed three thefts inside the store. But the brief stay in jail was apparently not enough to deter him, and Police said Robinson returned to the store three more times — on April 25, April 29 and May 12 — to steal more underwear. (Source sfgate.com)

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Vendor Spotlight

Total Wine & More Selects March Networks Hybrid Video Surveillance Solution

Total Wine & More, a privately-owned chain of 100 wine, beer and spirit superstores in 15 states, decided to transition to a new video surveillance system when it began opening Internet fulfillment centers in its retail stores.

Shipping expensive bottles of wine around the country was simply too risky without irrefutable evidence that the correct product was packaged and picked up by the courier. A video surveillance system that limited Total Wine’s options to all-analog or all-IP was out of the question.

“We knew that going forward, we weren’t going to abandon our analog cameras, but we would progressively begin adding more IP cameras to our buildout as costs came down,” said Total Wine Senior Project Manager Mark Ganter.

The solution was a hybrid March Networks video surveillance system capable of accommodating both.
March Networks’ hybrid NVRs allow for a mix of up to 32 analog or IP cameras, offering customers like Total Wine the freedom to transition to higher-definition video as the need arises and as budgets are freed up. Total Wine’s stores are 25,000-square foot emporiums selling 8,000 different wines, 3,000 spirits and 2,500 varieties of beer from around the world.

“We installed IP cameras in the fulfillment rooms to capture images of shipping information and labels for proof of packaging and delivery,” said Ganter. “We want to be able to verify that a particular bottle with a particular vintage was packaged and shipped.

High-resolution cameras are also installed to cover each store’s eight to 12 point-of-sale stations. Overhead monitors installed in work areas at the front entrance of each store alert customers to the fact that they are under surveillance and offer Total Wine staff an overview of what’s happening throughout the store.

Total Wine, headquartered in Potomac, Maryland, has specified March Networks as its preferred video surveillance vendor. The company began rolling out 4000 Series Hybrid NVRs in 2013 and is now transitioning to 32-channel 8000 Series units with 6 TB of onboard storage as new stores are opened or existing ones are relocated or renovated.

While March Networks was selected primarily for its ability to accommodate both analog and IP cameras, the available software functionality and extensive video analytics made it an attractive option as the company’s business requirements evolve.

“We’re very happy with our March Networks system and the support we have received,” said Ganter. “March Networks satisfies our immediate need for a hybrid system, but also provides us with the opportunity down the road to benefit from more powerful loss prevention and business intelligence functionality.”

To See More, visit March Networks at NRF-LP Booth #1128.


Job Opening




Director of AP Macy's Cheshire, CT Macy's
Director of Loss Prevention Belk Birmingham, AL Belk
VP of Operations Checkview Chanhassen, MN Checkview
VP of Loss Prevention Dunkin Donuts Canton, MA Dunkin Donuts
Central Investigator - ORC Home Depot Elmont, NY Home Depot
District LP Manager Sears Los Angeles, CA Sears Holdings Corp
Business Continuity Mgr Bi-Lo Holdings Jacksonville, FL Bi-Lo Holdings
Regional LP Manager Michaels Denver, CO Michaels
National Account Mgr Confidential Dallas, TX Downing & Downing
District LP Manager Confidential Phoenix, AZ Downing & Downing

National Account Mgr



Downing & Downing

Dir of Loss Prevention


Philadelphia, PA

Downing & Downing

Regional LP Manager Confidential San Francisco, CA Downing & Downing

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Today's Daily Job Postings from the Net - Appearing Today Only
View our Internet Jobs Archives here

Job Opening




AP Manager in Training Walmart Donaldsonville, LA Walmart
AP Manager in Training Walmart Belleville, IL Walmart
AP Manager in Training Walmart Murray, KY Walmart
AP Manager in Training Walmart East Setauket, NY Walmart
AP Manager in Training Walmart Commack, NY Walmart
Area AP Manager All Facilities Palestine, TX Walmart
AP Manager in Training Walmart La Grange, KY Walmart
AP Manager in Training Walmart Raleigh, NC Walmart
AP Manager in Training Walmart Greenville, OH Walmart
AP Manager in Training Walmart Winder, GA Walmart
District Operations Mgr Home Depot Ocala, FL Home Depot
AP Manager Home Depot Pittsburgh, PA Home Depot
Dept Mgr LP & Safety Lowe's Windham, ME Lowe's
Dept Mgr LP & Safety Lowe's Oklahoma City, OK Lowe's
Zone AP Manager 7-Eleven Plainfield, NJ 7-Eleven
AP Manager Lord & Taylor Wilkes-Barre, PA Lord & Taylor
LP Manager Macy's Greensboro, NC Macy's
LP Lead Sears Canada Montreal, QC, Canada Workopolis



Erin Edwards was named VP of Sales for Sysrepublic.
Brad Donatille
was named Loss Prevention Manager in Training for Sears.

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How to Get New Leaders Up to Speed Fast  Managers are under a lot of time pressure, so it can be difficult to find time to guide new leaders and help them figure out what to do. Try a commercial coaching approach with your new leaders and watch how fast they pick up the job. (Show and tell)

Where There's No Margin for Toxic Leadership  Growing any business, and leading it to success, takes a team with no weak links. That also speaks truth with leadership. A consistently strong leadership team, however, can be difficult to attain as one wrong move can spell disaster. (Build a leadership pipeline)

Smart Leaders Keep Their Ego in Check and Listen In  Confidence is what helps leaders succeed, it's how a vision becomes more than just that, and turns into a reality. The tricky part is that sometimes the success leads to that confidence becoming consumed by ego. Take these tips to keep your ego in check. (Employee feedback)

A Strong Core is the Key to Great Leadership  I'm not talking about having great abs, but the core strength of your organization. The support structure of your organization connects the values and guiding behaviors of your team members. Your core as a leader should follow these key components. (Creating value)

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Flexibility and molding to the environment you're in is the first step towards integration and inclusion. In order to be absolutely effective, an executive must first become one with their surroundings and mold to what it is as opposed to expecting them to mold to you. Seeing and hearing those subtle differences is the key and changing to it becomes the objective. Once modified, you then have the freedom to influence change and make a difference.

Just a Thought,
Gus Downing

Gus Downing

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