'Live in Ft. Lauderdale'
Opening Comments - Why We're Here
Gus Downing, Publisher and Editor of the D&D Daily, leads off the "Live in Ft.
Lauderdale at the NRF LP Conference" broadcast with an introduction of all 18
episodes filmed live at last year's NRF Show. An NRF & LP industry first, the
full slate of interviews takes you in-depth with the leaders of the LP industry.
Gus explains why we're here, why we did it and how the proceeding episodes can
help add value to you and your career.
The NRF's Senior Leadership Supporting the LP Industry
The History - The Impact - The Meaning & the New VP of LP
Vicki Cantrell and Robert Moraca
In this episode,
Vicki Cantrell, SVP Communities and
Executive Director Shop.org at NRF, and
Robert Moraca, the new Vice President of
Loss Prevention for the NRF, take us behind the curtains of the biggest LP
conference in North America. Vicki discusses the expansion of LP's role and the
renaming of the conference to "NRF Protect." While Robert shares with us plans
for his new leadership position at the NRF, highlighting the importance of IT
and law enforcement partnerships with retail Loss Prevention going forward.
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The Real Reason E-Commerce Merchants are Opening Stores - today, pure-play
e-commerce is so last decade - online retailers coming When asked why
he robs banks, the notorious Willy Sutton answered: "Because that's where the
money is." Though they tout them as an invaluable way to showcase their
brands and engage with consumers, it turns out these shops might also be an
unavoidable route to reaching their financial potential. E-commerce merchants
realize that without that high-touch interaction with the consumer allowing a
full experience of the brand proposition, online shopping sites remain
unsatisfyingly two-dimensional, and face serious limits to upside growth. "The
consumer likes physical and online stores," says Michael Dart, a partner at
consulting firm A.T. Kearney and co-author, with Robin Lewis, of the recently
revised '"The New Rules of Retail." "If you can make the bricks and mortar
work economically because of what you have built online, the growth opportunity
is enormous." therobinreport.com
Merchant Tips: Securing Against 'Fast Fraud'
Americans are making more digital purchases than ever, with sales of items like
e-books, gift cards, and event tickets on the rise.
This has led to an increase in card not present (CNP) sales, and a decrease in
the time retailers have to verify information, leaving weaknesses in the online
These weaknesses have created fast fraud, where fraudsters steal digital goods
to re-sell them on the secondary market. With the country migrating to EMV to
protect in-store point of sale systems in the coming months, online fast fraud
cases are likely to increase unless measures are taken to prevent them.
When shopping for fast fraud solutions, here are some tips:
1. Don't go it alone outsource your in-house fraud solution.
2. Look for guaranteed payments or vendors that take responsibility for
all payments made for their products.
3. Watch for red flags like vendors that over-promise their capabilities.
4. Choose expertise not novelty as experienced vendors are more likely to
catch cases of fast fraud than new startups.
5. Keep the customer experience in mind to reduce dissatisfied customers
and abandoned sales.
The best fraud solutions will combine fraud prevention, payment processing and
guaranteed payments allowing retailers to sell digital goods with minimal risk.
How the EMV shift could impact online retailers
After the EMV migration rolls through the US this October, the payments industry
expects to see a significant reduction of fraudulent activity within the
card-present (CP) environment. As it stands now in pre-EMV America, the most
prevalent type of fraud results from counterfeit, lost or stolen magnetic-stripe
based cards, which have become easy marks for hackers looking to break into
retail POS systems. But the EMV migration also carries with it a less
"Fraud is not a person - it is a dynamic grouping of statistics
that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent
The Arizona Organized Retail Crime Alliance (AzORCA), statewide organized retail
crime alliance launches Sahuarita/Pima County ORCA group Pat Marshall
of Walgreens was among representatives from nine retailers in Sahuarita and
Green Valley attending a meeting last Wednesday with Sahuarita police and a Pima
County Sheriff's detective. Signs of organized crime locally in Sahuarita,
AZ., are becoming more apparent. "I
felt we needed to jump on this and be pro-active," Sahuarita Police Officer
James Oviedo said. "I spoke to Pat (Marshall) and Carlos (Estrada, of Circle K)
about it, who enthusiastically agreed. Once I set the date and time, she
communicated with her organization and other network and supported our launch."|
With forces combined, authorities hope to develop enough evidence to jail
thieves and nail theft-ring kingpins up the chain.
The Sahuarita/Pima County ORCA group next meets June 24, and all local
retailers/representatives and law enforcement are invited, Oviedo said. Anyone
interested may contact him at
"We could not do (this) without professionals in the retail industry who have
worked diligently for years identifying, disrupting and apprehending organized
retail criminals and their rings," he said.
Five attendees representing three retail chains in Sahuarita-Green Valley know
talking is worthwhile where nabbing organized shoplifters is concerned, and are
willing to talk about their experiences in hopes of nailing thieves and
discouraging others from trying. They spoke frankly in the meeting of the new
local arm of the Arizona Organized Retail Crime Alliance (AzORCA).
Dollar General Asset Protection Busts Rural ORC Operation in Miss. - $230K in
Stolen Merchandise Recovered The Dollar General Asset Protection team
recovered more than $230,000 in stolen merchandise and equipment from a welding
shop and various storage units in Duncan, Mississippi in cooperation with local
and federal law enforcement. According to a
video report from a local MS news station, items recovered included food,
cleaning supplies, clothing items and more. After diligent investigation
originating from a hotline tip, the Dollar General team assisted law enforcement
with the interview and eventual arrest of the property's owner. This individual
has been charged with felony possession of stolen property. Investigators say
the operation was more than likely a collaborative effort with a number of
individuals involved. More arrests are expected.
Demopolis, AL Police seek 2 women in high-value theft from Walmart
Demopolis police are searching for a woman they say stole high-valued
merchandise from Walmart earlier this month. The Demopolis, AL Police Department
was seeking two suspects after releasing surveillance photos of the May 19 theft
to the media. The photos appear to show the women pushing a cart containing a
television out of the store in Demopolis. One woman was identified and will be
charged with second- degree theft, Chief Tommie Reese said. The second woman,
who police identified as Allison Henry Busbee, is believed to have fled from
Marengo County to avoid arrest, he said.
Bridgestone Tire Company offers $6000 reward after break-in at Bradenton, FL
store The parent company of a Bradenton tire store is offering up to
$6,000 in reward for information about who broke into the business and other
stores in Florida. About 11 p.m. May 24, two people stole three rental trucks
from All U Can Storage, and then used them to steal approximately $40,000 worth
of tires from the nearby GCR Tire store, 2964 63rd Ave. E., Bradenton, according
to the Manatee County Sheriff's Office. "Recently, five Bridgestone-owned GCR
Tires & Service locations across Florida were targeted by thieves who stole
numerous commercial truck tires. We continue to cooperate with local authorities
as they investigate these thefts. In cooperation with Manatee County Crime
Stoppers, we are offering up to a $6,000 reward for information that directly
leads to the arrest of the parties involved," Nashville, Tenn.,-based
Bridgestone Americas said in a news release.
Macon, GA Wal-Mart theft suspect claims she couldn't afford prom tux for son;
then story changed A woman authorities say was caught trying to steal
$300 worth of merchandise from the Wal-Mart on May 15 begged not to be taken to
jail. The woman, 35, sobbed and pleaded with a Bibb County sheriff's deputy.
According to the deputy's write-up of the episode, the woman said she was
"trying to help get clothes for her son's prom" that evening. She said she
didn't have "enough money to pay for a tuxedo, ... so she decided to come to
Wal-Mart to take some merchandise to help her son dress for the occasion," the
deputy's report noted. Then her story changed. The woman had recently been
banned from all Wal-Marts after a shoplifting arrest at another Macon Wal-Mart.
The deputy asked the woman why she'd gone to Wal-Mart anyway. She said she had
problems with drugs and alcohol and that stealing was "a way for her to support
her habits," the report said. A store security officer disguised as a shopper
said the woman had been in the store "a couple of hours" and was loading men's,
women's and children's clothing into 16-gallon containers in a shopping cart.
Third time no charm for alleged Sears serial shoplifter in Vineland, NJ
An alleged serial shoplifter pulled the same scam three times at a city
department store before getting caught, police said. Michael Morales, 46, of
North East Avenue, was arrested Tuesday morning and charged with shoplifting at
Sears on Landis Avenue. Police said Morales three times stuffed more than $800
in clothing into bags he carried into the store. Store security witnessed the
man hide the clothing each time, but failed to nab him until the third incident,
according to a police report.
SC Police seek Toys "R" Us shoplifting suspects Greenville police have
asked for the public's help identifying two women who are accused of shoplifting
at Toys "R" Us on Woodruff Road. Police said the shoplifting incident happened
May 21. Officers said the women fled the store with approximately $1,000 worth
of merchandise. Both women left in a green sedan that was parked in the store's
Police search for people responsible for Ulta shoplifting Memphis
police responded to a shoplifting call at the Ulta Beauty Store located in the
2200 block of North Germantown. Officers were told that the suspects took
several bottles of perfume worth $1,200 and left the store.
Do you have an ORC case to share?
Publishing it educates the LP & retail community|
which might fuel
even more jobs and funding.
Share your ORC news and help the industry grow
Skimming operation busted at Seatac parking lots near Seattle airport for over
$600,000 in fraud - targeting thousands of customers Authorities say
they've caught the leader of a prolific credit card skimming operation in Seatac,
but not before he targeted thousands of people at parking lots near the airport.
Employee at Doug Fox Parking and another at Shuttle Park 2 were paid by a guy
they knew as 'Big Homie' to skim more than 17,000 credit card numbers from
people who parked in their lots between November of 2013 and April of 2014. An
undercover sting, and ultimately the arrest of the employees at both parking
lots who detectives say were using the skimming device and then turning the
stolen credit card numbers over to 'Big Homie' in exchange for cash. Detectives
say they caught Hulbale on surveillance video in several nearby stores in Seatac,
buying thousands of dollars in gift cards. They estimate this one man is
responsible for more than $600,000 in fraudulent charges.
Walmart Beer Theft ends with Thief Pulling a Gun on Police; suspect Shot and
Killed by Palestine, TX Police May 31st, 2015, shortly before midnight,
Officers from the Palestine Police Department responded to Wal-Mart Supercenter,
located in the 2200 Block of S. Loop 256, in reference to a Theft that had just
occurred. Officers were advised that a white male, wearing tan shorts and a
black shirt, had stolen beer from the store, and had exited the premises,
heading toward Applebee's Restaurant. Officers searched the area, and eventually
located the suspect, who had been hiding in the men's restroom within the
restaurant. "The subject was escorted out of the restaurant, where officers
attempted to identify him. The subject then displayed a black pistol, and
pointed it at Officers. Officers attempted to gain control of the subject, but
he pulled away and again pointed the weapon at officers, at which time both
officers drew their weapons and fired upon the suspect, striking him multiple
times", said Palestine PD Chief of Police Mike Alexander.
Metro Nashville Police Officer kills suspect who took hostage at Easy Cash
Solutions An officer fatally shot a suspect after a cash loan center
employee he had taken hostage wrestled the gun away from him, police said.
Multiple news outlets report 39-year-old Alexander Tirado Rivera was fatally
shot Saturday after police say he took the woman hostage during a robbery
attempt at the Easy Cash Solutions Loan Center. Metro Nashville Police spokesman
Don Aaron says Rivera demanded money from the woman and then took her outside
and put a gun to her head. When the employee wrestled control of the gun away
from the man, the officer, Sgt. Scott Carter, shot and killed him.
Lenox Mall shooting in Atlanta, dispute over a woman
A man shot outside Lenox Square mall Sunday night told Atlanta police that the
shooting happened during a dispute over a woman he had met on social media. In
an incident report, Atlanta police Sgt. A. Lofton-Mitchell said the victim,
Christopher Merriweather, told him that he "got into a verbal argument with the
suspect over a female he met off of Instagram." The gunman pulled a pistol and
fired several shots, striking Merriweather in the left leg in a parking lot
outside Macy's, according to police. "Mr. Merriweather stated that he pulled out
his firearm, but was unable to fire any rounds," Lofton-Mitchell wrote in the
report. Merriweather was taken to Grady Memorial Hospital for treatment. His
condition was not immediately available. Two vehicles in the parking lot were
damaged by the gunfire, according to the report.
Fight in Parking lot leads to Shooting at Hamilton Place Mall in Chattanooga, TN
Chattanooga Police have identified 18-year-old Jeremy Wynn the suspect who fired
a gun outside Hamilton Place Mall Saturday evening. The police department's
Street Crimes Unit has placed warrants on file for his arrest. Wynn has
outstanding warrants on file for felony reckless endangerment, disorderly
conduct and possession of a firearm with intent to go armed. CPD tells Channel 3
several people were arguing inside the mall, which then carried out into the
parking lot. Three to four individuals separated and began walking to their
vehicle when a black male fired a single round in their direction and ran inside
the mall. By 5:30 p.m. CPD arrived and searched the mall for the suspect. Police
soon realized the suspect fled from Hamilton Place.
Accused Of Trying To Rob Dollar General, in Bellevue, PA Stabs Employee
A woman is behind bars, accused of trying to rob a Dollar General store and
stabbing the manager in the process. Donna Turner, 49, was arrested late
Saturday night in Bellevue. According to the criminal complaint, Turner told
officers she needed to rob the store because she needed rent money. Police say
Turner wrapped two pieces of wood inside a black shirt so it would like a gun.
She was also carrying a large knife. They say she hid inside a storage room
until the store closed. She then waited for the employees to go back to the
manager's office to count the money. Police say Turner charged at the employees
and yelled to give her the money. She stabbed one of the employees in the his
left forearm. The injured employee wrestled with Turner and was able to hold her
down until police arrived.
Louisville, KY Police arrest a woman in the Family Dollar Robbery/ shooting
Police arrested a 53-year-old woman Friday in connection with Thursday's robbery
and shooting at a Family Dollar store on Wilson Avenue. Catherine Stephens is
facing multiple charges including attempted murder and robbery. Police said
Stephens put several items in a shopping bag inside the Park DuValle
neighborhood store and walked out without paying. When confronted in the parking
lot by store employees, police said Stephens hit an employee in the face then
pulled out a small gun and pulled the trigger.
Family Dollar Employee Carjacked at Gunpoint, forced to reopen store for robbery
in Binghamton, NY A Family Dollar employee who had just left work
Saturday night was confronted by an armed man who forced her to re-open the
store so he could rob it, state police said. The robbery happened around 10 p.m.
Saturday at the Family Dollar store, at 68 W. Front St., Hancock, about 40 miles
southeast of Binghamton, troopers said. "The suspect carjacked a Family Dollar
employee at gunpoint after the store closed and had her re-open the store where
an undisclosed amount of money was taken from the safe," state police said in a
news release. After the man robbed the store, he then forced the employee to
drive him "outside of town, where he fled in a small late-model, dark colored
vehicle," state police said.
in custody for Mayors Jewelers Armed Robbery at the Gallery Mall in Ft
Lauderdale, FL Masked thieves smashed jewelry cases with hammers,
sending shoppers who mistook the noise for gunshots scurrying for safety at Fort
Lauderdale's Galleria mall Sunday. The hammer-wielding robbers smashed their way
through the glass display cases at Mayors Jewelers about 3:30 p.m. Cellphone
video provided by a Local 10 News viewer shows one of the robbers riffling
through a display case at the jewelry store. Seconds later, the crooks are seen
running through the mall as a Fort Lauderdale police officer chases them with
his gun drawn. "(The robbers) just came in demanding, yelling, telling everybody
to get down and just started smashing all the glass," Fort Lauderdale police
Detective Tracy Figone said. Meanwhile, the busy mall erupted in chaos. Figone
said the men got into a waiting vehicle and took off. "They then bailed out of
that vehicle around the 1300 block of North Federal Highway (and) jumped into
another vehicle," Figone said. That vehicle, which police pursued south along
Interstate 95. Police were able to catch two of the suspects in the area. They
also found the car and some of the stolen jewelry. Police are still searching
for at least three others who got away.
Hialeah, FL jewelry store robbed at gunpoint; 3 at large
Police are searching for three men who, they said, robbed a jewelry store in
Hialeah at gunpoint Saturday morning. According to Hialeah Police, the masked
subjects entered Luany Jewelers, located on West 49th Street and Seventh Court,
around 10 a.m. They said two female employees inside the store gave the suspects
merchandise and money. Investigators said the men took off with several thousand
dollars in jewelry and cash. They said there is no surveillance video of the
robbery. No one was injured.
Rigged Pick-up Truck drives into store causing $1M damage in Burford, ON, CN
A local store sustained more than $1 million in damage early Sunday when a
pickup truck with a brick on its accelerator was deliberately driven through the
front doors and starting a fire. The new Triggers and Bows store on Bishopsgate
Road and run by the Landsborough family in this rural community 8 km west of
Brantford sells guns, archery equipment and hunting clothing and accessories. A
family spokesman said nothing was stolen. "This was strictly vandalism," said
the spokesman, who declined to give his name but estimated damage at more than
UK: Oliver Twist-type gangs are operating on British streets; Children slaves
forced to shoplift and pick-pocket Children are being used by adults
to pickpocket, shoplift and beg in Oliver Twist-type scenarios, according to the
anti-slavery commissioner. Kevin Hyland said youngsters were being used for
criminal operations in UK cities when they should be at school. The former
Metropolitan Police detective, who was appointed in November, said the number of
convictions for slavery offences was 'nowhere near good enough'. Slavery can
involve sexual exploitation, forced labour, domestic servitude or forced
criminality. There have been reports of Roma children being used as thieves by 'Fagin'-style masters. There were 151 convictions for slavery-related offences
Thief fights Target Loss Prevention over
toothbrushes in Cleveland
Woman charged with theft after receiving free
items from Andersen Air Force Base Exchange
Former NBA player Chris Gatling arrested for
credit card fraud in Scottsdale, AZ
California man arrested for ID Theft: attempting to purchase $26,000 in jewelry
Cambria Bicycle Outfitters - Fresno, CA - Burglary
Clark - Waukesha, WI - Robbery
CT Food Mart - Sunnyside, TX - Armed Robbery/ Owner killed
Dollar General - Jackson, TN - Armed Robbery
Dollar General - Bellevue, PA - Armed Robbery/ Stabbing
Family Dollar - Louisville, KY - Armed Robbery/ Shooting
Family Dollar - Binghamton, NY - Armed Robbery/ Carjacking
Fiesta Mart - Tulsa, OK - Armed Robbery
Friendly - Winston-Salem NC - Armed Robbery
Huck's - Mount Vernon, IN - Armed Robbery
Market Place - New Castle, DE - Robbery
McDonalds (inside Walmart) - Phoenix, AZ - Armed Robbery
Metro PCS - Rockland, MA - Robbery
Need - Halifax, NS CN - Robbery
Rite Aid - Newark, DE - Armed Robbery
Rite Aid - Toledo, OH - Robbery/ employee injured
Speedway - Huber Hts, OH - Armed Robbery
Subway - Salinas, KS - Armed Robbery
The Donut Shop - Natchez, MS - Burglary
Valero - Townsend, DE - Robbery
Verizon - Encino, CA - Burglary
Wilco-Hess - Winston-Salem, NC - Armed Robbery
7-Eleven - Saddle Brook, NJ - Armed Robbery
7-Eleven - Bradenton, FL - Armed Robbery
7-Eleven - Pennsauken, NJ - Armed Robbery/ Shooting
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Mark Sens was named
Safety Director for Delhaize America.
was named District Loss Prevention Manager for Office Depot.
was named Regional Loss Prevention Manager for Best Buy Canada.
was named Regional Manager of Loss Prevention, Audit and Firearms Compliance -
Southern Territory for Dunham's Sports.
was promoted to Area Loss Prevention Manager for Lowe's Canada.
was named ORC Investigator for Macy's.
Brandon Stuart, CFI
was named ORC Investigator for TJX Companies.
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