The NRF's Senior Leadership Supporting the LP Industry
The History - The Impact - The Meaning & the New VP of LP
Vicki Cantrell and Robert Moraca
In this episode,
Vicki Cantrell, SVP Communities and
Executive Director Shop.org at NRF, and
Robert Moraca, the new Vice President of
Loss Prevention for the NRF, take us behind the curtains of the biggest LP
conference in North America. Vicki discusses the expansion of LP's role and the
renaming of the conference to "NRF Protect." While Robert shares with us plans
for his new leadership position at the NRF, highlighting the importance of IT
and law enforcement partnerships with retail Loss Prevention going forward.
Episode Sponsored By:
LPNN Quick Take #1
In this LPNN Quick Take,
MCs Amber Bradley,
Brand Strategist, Calibration, LLC and
Joe LaRocca, VP & Senior Advisor, Loss Prevention, RetaiLPartners
welcome us to the "Live in Ft. Lauderdale" event. They provide some history of
the event and discuss the day's agenda.
Solution Providers, have a video or commercial you want to publish?
Credit card chargebacks register boost, become a growing concern
According to research, 86% of chargebacks may be fraudulent in cases where
cardholders fail to contact the merchant before turning to their banks for
resolution. Visa has estimated that chargeback fraud also known as "friendly
fraud" is growing by about 41% each year. The report unveils that the majority
of fraudulent chargebacks are typically associated with five specific chargeback
reason codes. Because of this, the company maintains that banks should perform
due diligence and investigate claims filed under these codes rather than
automatically penalizing online retailers with chargebacks and fees. The five
chargeback reasons most commonly associated with friendly fraud are: services
not provided or merchandise not received, merchandise defective or not as
described Transaction not recognized, fraud (card not present)/no cardholder
Bitcoin app issues critical update after rare bug leads to total crypto
Bitcoin wallet application Blockchain has rushed to release an update after a
critical bug left multiple users unaware that they were sharing a bitcoin
wallet, leaving their cryptocurrency completely unsecured. The bug affected
users running Blockchain's app on Android version 4.1 or older, the company
says, and it "resulted in one specific address being generated multiple times,
leading to a loss of funds for a handful of users." Blockchain advises users who
fear they were affected to update their app, create a new bitcoin address, and
transfer their funds out of the affected wallet.
How Netflix Manages Security in the Age of DevOps
Costco plans e-commerce expansion
NFC Mobile Payments: An Industry Snapshot
UK e-commerce delivery volume increases 11% in April
Express Inc. Q1 e-commerce sales up 12.5%
Abercrombie & Fitch Q1 e-commerce sales down 5.5%
"Fraud is not a person - it is a dynamic grouping of statistics
that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent
Fencing Operation: Zip Trip in Hutchinson, KS busted for selling stolen
merchandise The owner of Zip Trip Food & Fuel sold cases of Red Bull,
Tide and cigarettes believing they were stolen, prosecutors said in charges
filed after last week's arrest. Chetankumar Patel, 42, known as Chris Patel,
waived his first appearance in court Monday. Patel was officially charged May 27
on possession of a synthetic cannabinoid with intent to sell within 1,000 feet
of a school. Police identified the synthetic cannabinoid as 162 grams of
suspected K2. Patel was also charged with possession of stolen property and
possession of marijuana when police found 14 grams of the drug in his home and
other stolen goods during a search warrant. According to the criminal complaint,
the state claims that between April 6 and May 12, Patel sold 47 cases of Red
Bull, 16 containers of Tide and two cartons of Marlboro after knowing the goods
were stolen. Police previously said Patel purchased what he thought to be stolen
goods from a member of Kroger's organized retail crime unit. Investigators also
then say the stolen goods, some of which were food items, were placed on the
store's shelves for retail sale.
Madison, WI man pulls knife on Walmart Loss Prevention: Police believe man,
woman were tampering with price tags Two people were arrested Friday
night after one of them pulled a knife on a security guard at the Walmart on
Nakoosa Trail, Madison police said. Walmart staff members watched two shoppers
for almost two hours around 6 p.m. Friday because they appeared to be tampering
with price tags, according to a release. Police said at one point Nicholas N.
Natale, 22, of Sauk City, left the store, and a loss prevention expert followed
him outside to a car. Police said the employee was trying to get a picture of
the car's license plate when Natale saw the employee, pulled out a knife and
said "What are you doing, bro?" Natale ran back into the store to get his
alleged accomplice, Annastasia N. Evans, 19, of Sun Prairie, and the couple fled
as police were arriving, officials said. Police searched the car, which was
being driven by another man, and found numerous cellphones, electronics and drug
paraphernalia, according to the release. Investigators are working to determine
who owns the items.
man pleads guilty to stealing $40,000 of electronics from upstate NY Walmarts
A Tennessee man will face prison for his guilty plea Monday in St. Lawrence
County Court for the theft of electronics equipment valued at more than $3,000
from a Massena Walmart. Travynn L. Ippolito, 27, of Clarksville, pleaded guilty
to a reduced count of attempted third-degree grand larceny, a class-E felony, in
a plea deal with the district attorney's office. The count was reduced from a
charge of third-degree grand larceny. The plea deal satisfied a criminal
mischief charge pending in Canton Town Court and a third-degree grand larceny
charge for alleged thefts of electronics from a Potsdam Walmart. Mr. Ippolito
told County Court Judge Jerome J. Richards that on Jan. 27, 2014, he unlocked a
case in the Massena store containing iPads, iPad minis, and iPod Shuffles valued
at more than $3,000 and stole them. Mr. Ippolito worked with two women in the
thefts and was charged with stealing more than $40,000 in similar electronics
from Walmart stores in Potsdam, Massena and Malone.
Nordstrom employee in Boca Raton, FL accused of $17,000 credit card fraud
Nordstrom employee was arrested Saturday for his involvement in a plot to allow
customers to use numbers from store credit cards without having the actual
cards, police said. Boca Raton police said Kevin Daniels, 28, worked a cashier
at the department store. A friend would feed people he knew Nordstrom credit
card numbers, and the people would then visit Daniels with their purchases. They
would hand him a slip of paper with the credit card number on it, police said,
then would make a return later. Daniels and his friend would pocket the money
and split it 50/50, according to the arrest report. In total, they made about
$17,000. Police said Daniels began working at Nordstrom, at the Boca Town Center
mall, in January. Shortly after he began working, he told officers a friend of
his approached him and said he had access to Nordstrom account holders'
TJ Maxx in North Cornwall, PA busts $3,000 Refunder
Elena Craciun, 40, Reading, PA was charged with making multiple returns to TJ
Maxx, 1141 Quentin Road, using counterfeit merchandise and receiving $3,237.98
for the returns on March 31, police said. Craciun was also charged with
trademark counterfeiting, police said.
Do you have an ORC case to share?
Publishing it educates the LP & retail community|
which might fuel
even more jobs and funding.
Share your ORC news and help the industry grow
Man Shot and Killed Following Altercation With
Officer in Mall at Greece Ridge Parking Lot in Greece, N.Y.|
Police investigating double stabbing at Bangor Mall that happened today at 11:35
a.m. and 11:58 a.m. - Active Investigation According to Lt. Bob
Bishop, Bangor police are investigating a double stabbing where a female suspect
stabbed two individuals at two separate locations. Police say one happened at
11:35 a.m. and the other at 11:58 a.m. Tuesday. Officials are still on scene
actively searching for the suspect. Bangor police say the mall and all the
stores inside are closed, no one can enter and no one can leave. wcsh6.com
Woman fatally shot at Target store parking lot in Germantown, MD
Montgomery County police say a woman has died after a domestic-related shooting
in the parking lot outside of a Target store at a Germantown shopping center.
Police say the shooting happened Monday evening. A 24-year-old woman was taken
to a local hospital, but later died from her injuries. Police say a 27-year-old
suspect fled the parking lot in a white Ford Ranger pickup truck before officers
arrived. Witnesses described the vehicle to authorities and an officer located
the suspect's truck and began a pursuit of the vehicle. The suspect was arrested
after he was involved in a single-vehicle collision. Authorities say the suspect
was taken to the hospital with non-life-threatening injuries from the crash and
a handgun was found. Police say the suspect and victim were in a relationship.
Police / FBI shooting outside CVS near Boston; suspect is killed
A man under surveillance by terrorism investigators has been shot and killed by
a Boston police officer. Police Commissioner William Evans confirmed from the
scene that the man shot at about 7 a.m. at a pharmacy in the city's Roslindale
neighborhood has died. Evans said the man was under surveillance by the Joint
Terrorism task Force. His name was not made public. Evans says when a city
officer and FBI agent approached the man to talk to him he pulled a
military-style knife and lunged at them. The suspect was taken to a hospital
where he died. Evans says the officer and agent were also taken to the hospital
for evaluations. The shooting is under investigation. No other information was
girl says she was kidnapped at Spartanburg, SC mall A 17-year-old girl
tells Spartanburg Police she was kidnapped and robbed at the Westgate Mall in
Spartanburg over the weekend. The teen says she bought a phone from a friend who
then wanted to buy the phone back. As the victim was leaving work, she and the
friend walked back to the friend's car. When they got into the car, an unknown
man wearing a bandanna over his face and armed with a gun came to the car and
got inside as well. The teen tells police he made the friend drive to Bellew
Carver Rd. where the gunman took both their phones and made her get out of the
car. She says once she got out of the car, her friend told the gunman that the
victim had another phone. He pointed the gun at her again and demanded she give
him the other phone. He then got back into the car and her friend drove off.
Wal-Mart adds extra security at both Grand Forks stores
In light of the recent shooting at the Wal-Mart on 32nd Avenue, there is now
extra security at both store locations in Grand Forks. Wal-Mart officials have
confirmed that there is temporarily extra security at both stores. The business
hired extra security after the shooting that took place in the early hours of
May 26 at the 32nd Avenue location. Officials from Pro Dog Security said they
are patrolling both Wal-Mart locations in Grand Forks. "We're hired by the
corporate offices as extra security after the incident," said Sgt. Duane
Sullivan, Pro Dog Security. The Grand Forks Police Department is also patrolling
the store on 32nd Avenue. Police said while they don't have formal patrol times
set up with Wal-Mart, officials said they want to help put to rest any concerns
people may have at the 32nd Avenue location.
Two skimmers plead guilty in federal court - found with 32 Walmart gift cards,
$140,000 in cash, 15+ counterfeit access devices A couple of accused
credit card skimmers plea deal and take responsibility for having 32 Walmart
gift cards with debit card numbers encoded on the cards after a traffic stop.
They were traveling from Chicago on their way home to California. In November
2013, the men were stopped by the Douglas County Sheriff's Office on Interstate
80 near 50th Street. They found credit card skimming equipment, a bunch of gift
cards, and more than $140,000 in cash.
Lincoln Park store Robbed at Knifepoint, weeks after robbery at nearby shop
A knife-wielding robber hit a Lincoln Park clothing store Monday afternoon, less
than a month after another store just a block away was also robbed at
knifepoint, police said. About 2:40 p.m. Monday, a man entered the Blues Jean
Bar in the 2200 block of North Halsted Street and appeared to be shopping. The
man then approached the counter, pulled a knife on the clerk and fled the store
with cash from the register, police said. Another store a block south was robbed
around the same time of day last month. As of early Tuesday morning, police
would not say if they believed any of the robberies were related.
Union Parish, LA Deputies Continue Search for Walmart electronics Theft Suspect,
1 Arrested A manhunt is continuing today for a shoplifter who led
Union Parish deputies on a high-speed chase in the eastern part of the parish.
The Farmerville Police Department and Sheriff's Office received a complaint from
the Farmerville Wal-Mart store about a shoplifting that occurred shortly after
12 p.m. Monday about the theft of some electronic equipment.
Doña Ana Co, New Mexico Clerk's office arrests tied to alleged check fraud scam
Sheriff's deputies swept into the Doña Ana County Clerk's Office on Monday
morning to detain three workers in an alleged identity theft and check cashing
scheme - after an accused local ringleader was arrested days earlier. In all,
seven people have been arrested in the alleged scheme, which entailed notarizing
documents to help cash federal tax refund checks obtained using stolen
identities. Authorities said the local arrests play into a broader investigation
by the U.S. Treasury Department.
Victoria's Secret Employee busted for stealing $19,000 in merchandise over 4
months A Victoria's Secret employee was arrested and is accused of
stealing several thousand dollars' worth of merchandise. Alexia Murrell is
facing felony theft charges. She worked at the Victoria's Secret store in Mall
St. Matthews. Police said she stole $19,000 worth of merchandise over the past
four months. The store said it has surveillance video of the thefts. Police said
Murrell has now admitted to the crime.
Three Tampa, FL Residents Charged with Trafficking in Counterfeit Credit Cards
The Sarasota County Sheriff's Office Tactical Unit was conducting surveillance
on the 4200 Block of Bee Ridge Road in Sarasota when they noticed three
occupants of a black SUV behaving suspiciously prior to entering the Winn-Dixie.
After the three people exited the store, the TAC Unit learned there was indeed
cause for their strange behavior which was consistent with credit card fraud.
Upon stopping the SUV for a traffic violation, the TAC Unit was given permission
to search the vehicle and found 88 cloned credit cards. Detective Friday
explains that hotel room keys, gift cards or old credit cards can be used as a
new credit card once information from a legitimate card has been skimmed.
shows Armed Burglar hit Great Clips in Santa Fe four times An armed
burglar has been hitting hair cutting businesses for easy money over and over
again, and it's all been caught on camera. Surveillance video shows the serial
burglar using a hammer to break in then steal the entire cash drawers from a
couple Santa Fe Great Clips businesses. Since May 3, Santa Fe Police believe the
same burglary has hit a couple different Great Clips locations for a total of
four burglaries. "Destroyed the computer, taken a computer, taken cash, really
caused a lot of damage to the business," said Lt. Andrea Dobyns, a spokeswoman
for Santa Fe Police. Each time, police say the burglar used a hammer to smash
the bottom of the window to get in. Video shows the burglary dressed in black
running in and quickly grabbing the cash drawer. Police believe the burglar was
also carrying a pellet gun, saying other video shows the man firing the gun at
the door but no glass shattering.
North Nashville market padlocked as 'public nuisance'
The Metro Nashville Police Department arrested two workers and padlocked a
Nashville discount store for being a public nuisance. CJ's Market at 3700 Buena
Vista Pike was reportedly selling marijuana, according to Metro police. Police
said during an April traffic stop, officers spotted marijuana in the vehicle.
The driver said it came from CJ's Market. Police used that tip to launch an
undercover investigation. They said at least five times during the month of May,
undercover officers bought felony amounts of marijuana from a worker at the
store. In another incident, police said a worker sold beer to a minor. An
undercover officer also purchased counterfeit NFL merchandise at the market.
Hickory, N.C., Rite Aid employee allegedly stole
customer's credit card
Five restaurants in Clay Co, FL hit with Smash and
Grabs in a last few weeks
Lubbock, TX woman indicted for Theft and Assault on LP at JC Penney
$3 Theft Ends In Felony Arrest in Moundsville, WV; 3rd strike rule
Boise Police arrest man accused of dressing room videos
Car thief drives BMW out SF dealership window
Santa Monica, CA Police Arrest Burglary Suspect
Thanks To Fingerprint Left At Jewelry Store
UK: Fraudsters run up $585,000 bill on Australia's
Defense Department fuel card
Blue Jeans Bar - Chicago, IL - Armed Robbery
Circle K - Chesterfield Co, VA - Robbery
CVS - Hayward, CA - Robbery/ minor injuries
Dollar General - Leo-Cedarville, IN - Armed Robbery
Dollar General - Volusia Co, FL - Burglary/ falls through ceiling
E.W. Moore Pharmacy - Bingham, ME - Armed Robbery
Happy Daze - Harris Co, TX - Armed Robbery/ suspect killed
Kangaroo Express - Palm Bay, FL - Armed Robbery
Long John Silvers - Knoxville, TN - Armed Robbery
Ridley's Family Market - Kimberly, ID - Robbery
Rite Aid - Pacifica, CA - Robbery
Stripes - Lubbock, TX - Shooting
Subway - Martinez, CA - Armed Robbery
Super Bee Pharmacy - Rainbow City, AL - Robbery
Tes Mart - Lockford, CA - Armed Robbery/ Clerk shot, injured
Young's Carry Out - Harrison Co, OH - Armed Robbery
7-Eleven - Little Falls, NJ - Armed Robbery
7-Eleven - Miami-Dade, FL - Armed Robbery
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Harjot Sahota was named District
Loss Prevention Manager for TJX Canada.
Evan Howarth was named Safety and
Loss Prevention Manager for Domino's.
Tim Larson, CFI was named Department
Manager - Loss Prevention & Safety for Lowe's.
Nelly Elias was named Area Loss
Prevention Manager for Ross Stores, Inc.
Amy Spiehs-Hicks, CFI was named
Regional Loss Prevention Manager for CVS Health.
Luz Evelyn Zepeda was named
Regional Loss Prevention Investigator for National Stores, Inc.
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One Quality that Makes a Leader Truly Great
There are certain qualities that make leaders stand out above the rest, traits
that they need to have in order to spark inspiration in their employees and be
trusted to lead everyone to success. All leaders should have this one quality,
that can help move mountains and earn respect.
How the Navy SEALS Train for Leadership Excellence Every organization
that wants to become high performing needs to take training and education
seriously. The Navy SEALS go above and beyond. Here is some insight as to what
works and what doesn't when it comes to training to be the best.
Go for excellence
4 Reasons Managers Should Spend More Time on Coaching Managers who use
coaching skills to develop their employees' talents definitely stand out. They
truly believe in the power it can have on employees and organizations' success.
Here are some reasons coaching is a key component of being a leader.
They are genuinely curious
Everyday Leadership Starts with 'Hello'
What is your morning routine as soon as you get into the office? Do you go right
to your desk and check your emails? Do you stop and talk to your team members to
see how everyone is doing? As a leader, you have a responsibility to create a
positive connection with your team.
Just say hello
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no easy task and ensuring that the information is handled correctly and
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