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Critical Incident Management
Mark Stinde, Art Lazo & Jim Passarella, 7-Eleven

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Building Effective &
Inclusive LP Teams

Kevin Colman, Group VP of AP, Macy's

Originally Published 3-31-17

In today's challenging times, building and retaining teams is a critical component in running a successful LP program and driving results. Being able to identify, recruit, attract and successfully hire the right people is a challenge for everyone, especially given the labor shortage and the retail climate.

Kevin Colman
, Group Vice President of Asset Protection for Macy's, shares how to attract and develop top talent, while building culturally diverse teams that reflect the communities they serve.

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19 KFC franchisees choose Delaget Guard to reduce loss to employee theft and error
Delaget, LLC, the only data analytics and business process outsourcing experts focused on the QSR industry, today announced the signing of 19 new KFC franchise customers who have licensed Delaget Guard, its loss prevention software focused on reducing employee theft and error. The new signings come on the heels of the KFC Technology Committee's successful completion of a 120-day pilot of Delaget Guard (read the press release). prnewswire.com

Dollar Express Owner Says Family Dollar Sabotaged Retailer
Family Dollar's 'scheme to kill' Dollar Express cost thousands of jobs, suit says

Charlotte-based retailer Dollar Express is suing Family Dollar and parent company Dollar Tree for setting out to "kill Dollar Express" and putting the new chain out of business.

Dollar Express, started by private equity group Sycamore Partners when it bought more than 320 stores from Family Dollar in 2015. Family Dollar had to sell the stores when it was acquired by Dollar Tree.

In its suit, Dollar Express alleges that Dollar Tree and Family Dollar sabotaged the chain of stores that it sold to Dollar Express by hiring and promoting unqualified workers and opening new Family Dollar-branded stores in close proximity to Dollar Express stores - using Dollar Express's confidential information.

In March, Sycamore laid off Dollar Express' employees and sold the stores to Dollar General because it could "no longer operate as a viable standalone business."

Family Dollar diverted some of its managers to stores it was keeping - "leaving behind managers at Dollar Express stores who 'didn't make the cut,'" the suit says. Family Dollar also "poached" employees from Dollar Express locations, causing significant turnover, according to the suit.

The complaint accuses Dollar Tree and Family Dollar of breach of contract, fraud, unfair competition and deceptive trade practices, among other allegations. The conduct goes beyond Dollar Express, "causing significant harm to competition, local communities, employees and consumers," the suit states. charlotteobserver.com

DOJ Indicts Calif. Former Retail Exec for $8.2M Ross Stores Serial Insider Trading
California businessman who'd worked in the finance departments of several major retailers was arrested Wednesday after federal prosecutors accused him of trading on insider information about Ross Stores Inc. in an $8.2 million scheme.

Saleem Khan, 53, of Dublin, Calif., who'd previously worked in Ross' finance department, is alleged to have participated in an insider trading scheme in which an unnamed co-conspirator provided Khan with confidential, non-public, material, inside information about the financial performance of Ross Stores, Inc.

Information from 2014 SEC civil complaint: "This case involves serial insider trading in the securities of Ross Stores, Inc. ("Ross") by Saleem Khan and his friends and colleagues. From at least 2009 through December 2012, Roshanlal Chaganlal, who was a director, and later a senior director, in Ross' finance department, provided Saleem Khan with material nonpublic information about Ross' monthly sales figures, which Chaganlal obtained by virtue of his position at Ross. Khan traded ahead of over 40 Ross monthly and quarterly announcements between 2009 and 2012."

In September 2016 Khan settled the SEC civil case, agreeing to pay $15.8 million. Chaganlal settled with the SEC as well, but is not named in the criminal indictment.

Khan had worked at Ross as well as in the finance departments of other major retailers, including a large grocery chain, none of which were named in the SEC's court papers, according to that suit.
eastbaytimes.com law360.com justice.gov sec.gov

Walmart: Blockchain tech a boon for food safety
Test provides rapid view of farm to store; big safety, waste implications

Wal-Mart Stores on Thursday revealed encouraging results of a test of blockchain technology to aid food traceability and safety, demonstrating it could cut the time involved in tracing the journey of food products from the farm to its shelves from nearly a week to less than three seconds.

The test, in partnership with IBM, began last year in China, and could have wide-ranging benefits for Walmart and the larger food industry to tackle the cost of food waste, more quickly identify and contain foodborne illnesses and fraud and facilitate compliance with safety regulations, while meeting customer demand for transparency in the food system, Frank Yiannas, VP of food safety for Walmart, said Thursday in a presentation as part of the retailer's annual Shareholders Week events in Bentonville, Ark.

And though the program has benefits for Walmart that could result in lower prices, fresher in-store product and more efficient logistics, Yiannas said the company did not intend to use blockchain as a competitive advantage and instead encouraged participation from suppliers, other retailers and stakeholders along the food chain.

Applied to food safety, it could serve as an alternative to traditional paper records and manual inspection systems that Yiannas said could leave supply chains vulnerable to inaccuracy or fraud. supermarketnews.com

Chief Compliance Officers Increasing Influence
Compliance Boosts Foothold in C-Suite, Boardrooms

Chief compliance and ethics officers are increasingly being included in senior-level discussions about corporate strategy, showing compliance is gaining favor in boardrooms worldwide but also pointing out the challenges the function continues to face, according to a survey to be released this week by business ethics advocacy organization Ethisphere Institute and compliance services firm Convercent. The survey of 335 senior-level executives world-wide who are involved in their organization's compliance, ethics or anti-corruption programs found 49% said they are almost always or regularly involved in strategic decisions, up from 39% in 2015.

Thirty percent said they report to the chief executive, up from 16% two years ago-with 47% saying they speak to the CEO at least once a month and more than 75% saying they are tasked with designing audits, reviewing results, attending human resources training events and incorporating compliance and ethics questions into employee surveys. What this shows, said the survey authors, "is a top-to-bottom ethical culture gaining visibility and mindshare in the executive suite and boardroom."

Good news aside, many challenges still confront ethics and compliance people, the report found, including issues with technology such as legacy systems not designed to process the huge amounts of data being generated, outdated tools and unconnected systems that can't communicate with each other. The survey found respondents use up to 10 different systems to collect and analyze data but just 7% are connected through automated feeds. Seventy-four percent said they use email mainly to collaborate and share data, "divorcing analysis and decision-making from real-time data," stated the report.

CECOs are trapped in details, lacking the tools to engage with the data, be responsive to issues and trends, or to gain the perspective required to tie ethics and values to the financial and strategic goals of the organization," stated the report. wsj.com

SEC Will Continue Whistleblower Program, Ex-Chair Says
Former U.S. Securities and Exchange Commission Chair Mary Jo White said on Wednesday that the agency is likely to continue its whistleblower award program under newly appointed leadership, saying the program should remain strong despite legislative pushback against it.

White said she doesn't expect any significant changes to the agency's current whistleblower program, even though proposed legislation known as the Financial CHOICE Act could curtail who is eligible for the awards.

News of potential threats to the whistleblower program emerged in February when GOP leadership circulated a memo concerning the Financial CHOICE Act, which is intended to rewrite the Dodd-Frank Act.

One possible provision would prohibit the SEC from rewarding "co-conspirators" for successful tips, according to the memo. The program currently allows the SEC to grant awards to tipsters who were involved in the wrongdoing but were not criminally charged, even if the whistleblower was civilly charged.

Newly confirmed SEC Chairman Jay Clayton has previously stated that he wants a strong, robust program to combat FCPA violations,, White said.  law360.com

Industry Groups Urge Court to Reverse NLRB Ruling Allowing On-the-Clock In-Store Strikes
Upholding a National Labor Relations Board decision that Wal-Mart was wrong to discipline six workers for protesting in-store would upset the balance of power between unions and management envisioned by the National Labor Relations Act, groups from the retail, restaurant, lodging and other industries told the Ninth Circuit on Tuesday.

The groups urged the Ninth Circuit to reverse the NLRB in an amicus brief, arguing the precedent set by the agency's August decision could allow restaurant workers to picket around diners, allow hotel workers to march through the halls of a booked hotel and allow retail workers to demonstrate while patrons shop.

According to court documents, six workers at a Richmond, California, Wal-Mart stopped working shortly before the 6 a.m. grand reopening of the store and began protesting within. The workers, who were joined by nonemployee protesters, remained in the store for about an hour before clocking out.

A split NLRB in August ruled the company violated the NLRA when it issued disciplinary warnings to the protesting workers after they refused its request to return to work or take their demonstration outside.

Business groups argued the decision poses "significant practical consequences for businesses and the customers they serve" by giving workers in service industries excessive strike power. law360.com

Whole Foods' No-Recording Policy Violated Labor Law: US Appeals Court
A Whole Foods Market Group policy that bars employees from recording is unlawful and could create a "chill" for workers to express their rights, a federal appeals court ruled Thursday.

The U.S. Court of Appeals for the Second Circuit upheld a National Labor Relations Board decision that said instructions in the national grocer's handbook violated the National Labor Relations Act, which guarantees workers the right to engage in protected concerted activity, including the discussion of terms and condition of their employment.

The Whole Foods policy forbid employees from taking audio or video recordings of "conversations, images, phone calls or company meetings" without prior approval because they "inhibit spontaneous and honest dialogue."

In its decision, the Second Circuit said that despite Whole Foods' stated purpose of its policies "to promote employee communication in the workplace," the overly broad language could "chill" an employee's exercise of their rights because, as written, these rules could limit activities in which employees are not acting in concert.

However, the panel said that employers can "craft a policy that places some limits on recording" without running afoul of the NLRA by keeping its scope narrow. law.com law360.com

E-commerce fulfillment, retail locations are converging
The growth of e-commerce and the increasing emphasis on delivery speed and in-store pick-up is precipitating a convergence of industrial distribution and retail real estate, according to a report from Fitch Ratings.

At this point, many retail stores / warehouses and e-commerce last-mile distribution centers essentially serve as distribution or staging of goods for sale to the end user: One has a delivery focus without public access, the other has public access without a delivery function, Fitch noted. "Retail centers that exhibit the best demographics, which include per capita income and population density, will be most easily repositioned and most capable of managing the secular shift in how goods are sold and purchased in the 21st century," Fitch said.

Owners of retail locations optimized as delivery and pickup locations will likely win in this environment. Because retailers and e-commerce distribution facilities are serving such a similar service - getting goods to customers.

The old real estate axiom, 'Location, Location, Location' applies, possibly now more than ever," Fitch said. retaildive.com

Bridgeport - Food Distributor Owner Pleads Guilty to $3.5M Fraud of 3 Restaurant Groups
The owner, of Fairfield Food Services, LLC in Bridgeport, Mark Berlin, of Boca Raton, Florida, bought meat, fish, and other foods from wholesaler vendors and then sold the items to restaurants and retail food distributors. He pled guilty Wednesday to wire fraud for defrauding three restaurant groups of $3.5 millions. They prepaid and he spent the funds and declared bankrutpcy. wtnh.com

Who Leads Safety?
A Letter From Sandy Smith, Editor-In-Chief Of EHS Today
We take care of what we own. When every employee and every department owns a piece of safety, the culture changes for the better. The 2017 Safety Leadership Conference will guide you in your efforts to understand and own your piece of safety, communicate to others about their role in the safety process and improve the safety culture at your company.

The theme of the 2017 Safety Leadership Conference is "Who Leads Safety?" I hope you can join us in Atlanta, Sept. 11-13, for educational sessions, keynotes, workshops, tours and networking opportunities that will help you recognize and build a world-class safety culture and become a leader for safety at your company and in your industry. See the agenda here.

Darden - FACTA Suit - Expiry Dates on Restaurant Receipts

Retail lost 6,100 jobs in May, data from the Bureau of Labor Statistics

Lululemon To Close About 40 of the 55 Ivivva Stores

The Rise and Fall of Sears

May Same Store Sales Results
The Buckle comp's down 9%, net sales down 8.8%

Quarterly Same Store Sales Results
Restoration Hardware Q1 comp's up 9%, net sales up 23%
Boot Barn Q4 comp's down 0.9%, net sales up 9.1%, full yr. comp's up 0.3%, net sales up 10.7%
lululemon Q1 comp's down 1%, e-commerce flat, net sales up 5%
Sears Hometown And Outlet Q1 comp's down 7%, net sales down 16.5%


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Facial Recognition as a Boarding Pass
Consumer Acceptance
JetBlue, Delta will test biometric boarding passes

JetBlue Airways plans to test facial-recognition check-in for a few flights beginning later this month, and Delta Air Lines plans to let some passengers board with their fingerprints instead of a boarding pass.

Editor's Note: As consumers are increasingly concerned about security, both online and in real life, and as they start to see the benefits of biometrics in everyday transactions, both online and in real life, such as this case here at JetBlue, they'll become accustomed to it and to some extent even expect it. That in and of itself will ease privacy concerns and help facilitate retail adoption. Especially given the trend of biometric security in both the mobile and online channels.

Therefore it becomes, like so many other technology's, not a question of if and where it's used but more of a question of how long will it take to gain consumer acceptance and what does the path look like in getting there. crainesnewyork.com

Chipotle's Data Breach Impacted "Most of its 2,249 Restaurants" in U.S.
Chipotle is releasing more information about the security incident of credit card which they initially reported on April 25th, which included details of locations where they were hit.

In an extensive release, the company says that an investigation discovered malware which was designed to access payment data on credit cards was used at most of its 2,249 restaurants all over the country between March 24th and April 18th of this year. Chipotle confirmed that the malware which breached its system has been removed.

MaMalware designed to strike the point-of-sale machines at certain Chipotles all over the country tried to steal credentials of payment card. Firstcoastnews.com posted on May 30th, 2017, quoting the company as saying "this malware would try to read the name of the cardholder, card number, expiry date and the internal verification code whenever it was swiped." spamfighter.com

Augmented reality in physical security
Augmented Reality (AR) is an emerging technology, but physical security experts are already anticipating how it will impact the industry. Unlike virtual reality, which completely immerses the user in a digital world, augmented reality keeps the user functional in the real world by superimposing digital information, such as images or GPS data, onto the user's real-world view. Early AR hardware includes the Microsoft HoloLens and Google Glass.

"When it comes to AR and its impact on security, this technology is all about enhancing effective response times," he says. Brian is Senior Director Corporate Security at Amtrak.

Four main areas where AR could enhance physical security:

Accessible project information
Photo and video capture
Tracking and "X-Ray vision"
Precise GPS

Augmented reality (AR) is a live direct or indirect view of a physical, real-world environment whose elements are augmented (or supplemented) by computer-generated sensory input such as sound, video, graphics or GPS data.

It is related to a more general concept called computer-mediated reality, in which a view of reality is modified (possibly even diminished rather than augmented) by a computer. As a result, the technology functions by enhancing one's current perception of reality.

By contrast, virtual reality replaces the real world with a simulated one. assaabloy.com

Cybercrime to cost global business more than $8 trillion in the next five years
A new report by Juniper Research has found that criminal data breaches will cost businesses a total of $8 trillion over the next five years, due to higher levels of internet connectivity and inadequate enterprise wide security.

The new research, The Future of Cybercrime & Security: Enterprise Threats & Mitigation 2017-2022, forecasts that the number of personal data records stolen by cybercriminals will reach 2.8 billion in 2017, almost doubling to five billion in 2020, despite new and innovative cybersecurity solutions emerging. It highlights cybersecurity problems becoming particularly acute when businesses integrate new and old systems without regard to overall network security.  homelandsecuritynewswire.com

Internet Society Takes On IoT, Website Security, Incident Response via OTA Merger
The storied Internet Society (ISOC) founded 25 years ago by the fathers of the Internet, Vinton Cerf and Robert Kahn, enters a new chapter on July 1 when the Online Trust Alliance (OTA) officially merges under the global organization.

OTA is the 13-year old nonprofit best known for its Honor Roll for security- and privacy-vetted websites and domains as well as its IoT Trust Framework for securing Internet of Things devices. The organization in April announced plans to move under the ISOC umbrella.

The merger gives OTA the backing of a global organization with more room to grow, and ISOC a new stake in the business side of Internet security.

Under ISOC, OTA will continue its focus on data breaches via its incident response best practices work, IOT, and its Honor Roll program, according to Kolkman. "IoT is a place where I would like to see us amplify" and build out a framework for broader adoption, he says. darkreading.com

Malware Emails "Meteoric Rise"
All IT Jobs Are Cybersecurity Jobs Now

Despite all the money we've spent-Gartner estimates $81.6 billion on cybersecurity in 2016-things are, on the whole, getting worse, says Chris Bronk, associate director of the Center for Information Security Research and Education at the University of Houston. "Some individual companies are doing better," adds Dr. Bronk. "But as an entire society, we're not doing better yet."

Ever greater profits from cyberattacks mean cybercriminals have professionalized to the point where they are effectively criminal corporations, says Matthew Gardiner, a cybersecurity strategist for Mimecast, which manages businesses' email in the cloud. Instead of hackers fumbling their way through complicated financial transactions, or money whizzes fumbling their way through malware design, there is true division of labor. As in any other industry, specialization begets efficiency.

The solution is resource management, with a focus on cybersecurity.

1. Retrain IT staff on security-or replace them. In today's world of ever-multiplying threats and dependence on connected assets, all IT staff must now be cybersecurity staff first.

2. Push everything to the cloud. It used to be the job of IT personnel was to build and maintain the tools employees need. Now, pretty much anything can be done better with a cloud-based service. "I mean, even the CIA uses Amazon's web services."

3. New IT investment will need baked-in security. Jobs in IT security are one of the fastest-growing categories in tech, up 33% in the past four years alone.

The cloud isn't perfect, of course. A hack of electronic-signature company DocuSign, disclosed last week, exposed customer email addresses, allowing attackers to target them with convincing emails that included a malware attachment disguised as a Microsoft Word doc. And then there's the fact that massive denial-of-service attacks like Mirai can make the cloud inaccessible at critical times. wsj.com

Chinese 'Fireball' Malware Infects 20% of Global Corporate Networks
The Fireball malware has infected over 250 million computers and is capable of executing code on all of them, raising potential for large-scale damage.

TheThe Fireball malware, operated by Beijing-based digital marketing agency Rafotech, was discovered by researchers at security software firm Check Point. It acts as a browser-hijacker but could become a fully functioning malware downloader under attackers' control. darkreading.com

The Software Engineering Institute (SEI) Issues Advice on Ransomware

FBI: 8 Steps to Prevent Phishing Attacks


The World (Especially China) Is Prepping For V-Commerce
While video games are currently the most popular consumer application for virtual reality and augmented reality systems, using the technology to shop and pay is a logical next step, according to the results of a new study from Worldpay. The company, which keynoted at last week's CNP Expo, surveyed 16,000 consumers in eight major countries and found 55 percent agreed that virtual and augmented reality (VR/AR) technology will soon be as popular as smartphones. Nearly three-quarters said retail and shopping would be one of the most popular areas in which people would be interested in using VR/AR.

As with e-commerce and mobile, China is likely to lead the pack regarding consumer adoption of VR/AR for shopping. Ninety-three percent of consumers polled by Worldpay in China said they would consider buying a product using a VR or AR device. In the U.S., 58 percent gave the same answer, while adoption figures to lag in Europe-only 35 percent of U.K. respondents and 30 percent in the Netherlands said they would consider purchasing via virtual or augmented reality. Cost is their main concern, followed by security.

Worldpay has developed payment software for HTC's Vive VR system that will enable shoppers to pay for an item by staring at it in the virtual environment. cardnotpresent.com

4 ways online merchants can protect against fraud
With an increasingly complex and multifaceted threat landscape to navigate, what are the key steps online businesses should be taking to protect against fraud?

Harness new technologies
Online fraudsters are constantly innovating, looking for new avenues of attack and vulnerabilities in retailers' defenses. It's crucial for merchants to be just as inventive. Internet businesses should always have one eye on modernizing and reinventing their methods of protection, even if existing systems have served them well in the past.

Keep software up to date
Solid software is the foundation upon which any online business is built. Software must be consistently monitored and updated to ensure that it not only functions well, but offers the strongest possible protection against fraud.

Track suspicious activity
There are many warning signs of potential fraudulent activity. Businesses that have rigorous processes in place to track as many of these indicators as possible will have an in-depth picture of the various threats facing their business.

Be aware of new threats
If If one thing is certain in the fight against fraud, it's that there is always a new threat lurking around the corner. As well as continuing to shield their systems and valuable data from dangers they already know about, online merchants must keep up to date with the latest fraud trends. ncr.com

Amazon to open seventh DC in Fresno, Calif.

Walmart associates have a new role: delivering online order

Express posts a 27% gain in e‑commerce sales in Q1

Brentwood, NH: Lego thief pleads guilty to stealing razors

A Lego thief who hit stores in New Hampshire last year was back in court Thursday to plead guilty to stealing nearly $1,000 worth of Gillette razors from a CVS pharmacy in Londonderry. Justin Laforge, 30, was sentenced to a year in jail after pleading guilty to a theft charge stemming from the razor heist on Jan. 12, 2016. The guilty plea in Rockingham County Superior Court followed another case last month in which Laforge pleaded guilty to attempting to steal $890 in Legos from the Walmart store in Epping. newhampshire.com

Fort Myers, FL: Distraction Team hits the same Cell Phone store 3 times in 2 days
The owner of a cell phone and tablet repair shop in Fort Myers said thieves used a distraction technique to steal from his store. The incident was caught on the shop's surveillance cameras. Celltemp has been open on Cleveland Avenue for four months. The owner, Erik Rocha, said this is his first encounter with thieves. fox4now.com

Exeter Township, PA: West Lawn couple stopped amid traffic after reported Walmart shoplifting
A West Lawn woman who had been declared a fugitive in Chester County was captured in the middle of heavy afternoon traffic after Exeter Township police responded to a shoplifting incident at the nearby Wal-Mart. Police took the 36-year-old and her 28-year-old boyfriend, into custody Wednesday about 4 p.m. and found nearly $350 in stolen merchandise, along with two bundles of heroin in the car. readingeagle.com

Lauderdale County, AL: Theft suspect sought by multiple northwest Alabama law enforcement agencies
Law enforcement across northwest Alabama are searching for one man. He has been caught on camera charging hundreds of dollars in merchandise to someone else's account. Investigators said he has been to at least three stores, charging items to a private business's commercial account. So far there has been more than $800 worth of equipment charged to the account. whnt.com

Yorktown, NY: Three Stole Nearly $1,500 in Merchandise from Yorktown CVS

Oklahoma City, OK: Four wanted in connection to theft from Academy Sports


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Atlanta, GA: Man shot multiple times outside Kroger in the Buckhead area dies
A man believed to be in his mid-40's died after being shot outside a Kroger in Buckhead late Thursday night, police said. Officers arrived to the grocery store around 10:40 p.m. Homicide Commander Lt. Ricardo Vazquez said the victim got into a physical altercation with at least two men before he was shot multiple times. 111alive.com

Union City, GA: Police respond to shootout at O'Reilly Auto Parts
Union City police responded to a shootout at an O'Reilly Auto Parks on Thursday. The incident happened at a store on State Road 38 just before noon. The victim was said to have seen someone inside of his vehicle. The two were then caught in a shootout. The victim was hit and taken to a local hospital. 11alive.com

Orlando, FL: Armed Robbers storm Walmart, shots fired
A group of armed robbers stormed into a Walmart Neighborhood Market early Friday in the Pine Hills neighborhood and fired shots, the Orange County Sheriff's Office said. The incident was reported shortly after 12:15 a.m. at the store on Clarcona Ocoee Road and North Pine Hills Road. Deputies said the men barged into the store as employees were preparing to close the store. Investigators said the group got away with money and fled in a dark-colored car. Detectives said they're reviewing footage recorded by store surveillance cameras. wwftv.com

Erie, PA: Dee's Cigar Store owner asks judge to drop shooting charge; faces a misdemeanor charge after he fired at a fleeing robber
Surveillance video played in court Thursday showed a State Street store owner carrying a gun as he chased after a fleeing robber.

The owner of Dee's Cigar Store, 67-year-old Frank C. Adiutori, is accused of following the masked robber around the corner and firing five shots in the man's direction as he fled. Adiutori's lawyer argued that the lone charge filed against Adiutori as a result of the Aug. 17 incident - a second-degree misdemeanor count of reckless endangerment - should be dismissed. Adiutori's attorney said that no one was put in danger by the shots fired. goerie.com

Kentwood, MI: Police, fire departments hold active shooter training at the Woodland Mall
Kentwood's police and fire departments went through active shooter training at the Woodland Mall recently. The training took place at the former Sears department store, located at the west end of the mall. Woodland Mall and the Kentwood Police Department have been longtime partners. Utilizing the mall for the active shooter training gave officers a chance to train in a large retail space with multiple rooms, stories, elevators and escalators. Kentwood law enforcement were joined by the Grandville police officers and other local agencies for training. wzzm13.com

Robberies & Thefts

Colorado Springs, CO: 2 arrested following Armed Robbery at the Chapel Hills Mall
It happened at the Dillard's at Chapel Hills Mall just after 12:30 p.m on Thursday. Police said two people stole a bunch of clothes from Dillard's. Officers said someone from loss prevention tried to approach them when they stole the items, and one of the suspects took out a handgun and threatened the employee.

A witness provided the vehicle description and license plate to police. Officers stopped the vehicle on the highway outside western Colorado Springs. Both suspects were taken into custody. kktv.com

Albuquerque, NM: Nordstrom Rack LP detain shoplifter in tactic APD doesn't recommend
An Albuquerque loss prevention team took matters into their own hands when they spotted a shoplifter at Nordstrom Rack trying to get away with two purses. After a struggle, the team eventually had the suspect in handcuffs, something Albuquerque police say they don't recommend people try on their own.

A cell phone video taken by a shopper shows four people in a struggle with the suspect before apprehending her. That came after the suspect used pepper spray on a loss prevention officer's face while trying to get away. However, Albuquerque police officials told KOB that loss prevention officers' first priorities are to observe and report, not detain people. Last year, a suspected shoplifter was killed at an Albuquerque Kmart while store employees tried to restrain him, an example used by APD when explaining that the company is at fault for whatever happens to a suspect while being held by employees. APD also told KOB that if someone is already in handcuffs when they arrive on the scene, it's their responsibility to remedy the situation, whether they end up being charged or not.  kob.com

Daytona Beach, FL: Family Dollar employee, 70, carjacked by 2 men

Huntington, WV - Liquor Store employee admits to $15,000 Theft; staged Robbery

Johannesburg, South Africa: Five armed robbers smashed through the glass windows of a camera store in Rosebank Mall at 4.40am

MMelbourne, Australia: Gang steals thousands of dollars' worth of cigarettes in supermarket Smash & Grab as 'armed look-out keeps watch'

Retail Arson/Fire

Morgan County, AL: Family owned Furniture store of 51 years destroyed by fire


Brock's Jewelers - Madison, AL - Burglary
Cash Store - Texarkana, TX - Armed Robbery
Citgo - Howell, NJ - Burglary
City Drugs - Curwensville, PA - Armed Robbery
CVS - Columbus, OH - Armed Robbery
Delicate Illusions - Laguna Beach, CA - Burglary
Dillard's - Colorado Springs, CO - Armed Robbery
EZ Go - Lawton, OK - Armed Robbery
Family Dollar - Bryan, TX - Burglary
Liquor Store - Lakewood, CO - Burglary
New Bloomfield Pharmacy - New Bloomfield, PA - Burglary
RPM Fuels - Bedford, NH - Robbery
Rattlers C-Store - College Station, TX - Armed Robbery
Stripes - Killeen, TX - Robbery
Subway - Deer Park, NY - Robbery
Super Mini Mart - Kennewick, WA - Burglary
T-Mobile - White Oak, MD - Burglary
Valero - College Station, TX - Armed Robbery


Daily Totals:
10 robberies
0 shootings
0 killed




Steve Smith
, CFI named Area Loss Prevention Manager (Orlando, FL and Tampa, FL) for Ulta Beauty 


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"Build the field and they'll come to play!" An expression that many never truly understand or practice. Especially in today's world where we're all expected to do more with less and corporate America has tightened the budgets to the levels most of us have never seen before. Having faith that your performance will bring promotions, increased salaries, and new jobs is very difficult in today's climate. But we all have to keep the faith and do our best every day regardless. Because at the end, it's what defines us and sooner or later our positive actions will pay off.

Just a Thought,

Gus Downing

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