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 June 3, 2014


The LP Industry's #1 News Source - Informing, Educating and Instilling a Sense of Community

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News Brief - Sponsored by WG Security Products

Eric Levesque was named Assistant Vice President, Loss Prevention for TJX Canada/Winners Merchants International LP.  Eric was previously the Regional Manager of Loss Prevention for WMI and has been with that company for over eleven years. He has also been part of the Savers loss prevention team as their Regional Loss Prevention Manager and Walmart as well where he was their District Loss Prevention Manager. Eric earned his Bachelor of Commerce degree in Finance from Concordia University. Congratulations Eric!
Geoffrey Northcott was promoted to the position of Director, Loss Prevention, EMEA (Europe/Middle-East/Africa) for Michael Kors. Geoffrey joined Michael Kors in September 2012 as the Regional Loss Prevention Manager for MK Europe. Since that time, Geoffrey has extended the MK Loss Prevention culture to European markets while building a team of LP professionals to meet the needs of continued company expansion. Geoffrey has held prior key leadership roles as European Senior Director of Asset Protection for Polo Ralph Lauren and Head of Risk management for Borders. Prior to that, Geoffrey had a twenty-year career with the London Police Department, where he serving as a Detective on the Regional Crime Squad and other specialist units.  Congratulations Geoffrey!

Accomplished AP Professional Bob Moraca Joins NRF as VP of LP - Rich Mellor to Retire after 40+ Years in the Industry  The National Retail Federation has announced the addition of the organization’s new Vice President of Loss Prevention Robert Moraca. Moraca comes to NRF after leading Sunoco, Inc’s security, business continuity and crisis management programs for nearly 15 years where he worked to develop their loss prevention and interactive remote system, and workplace violence policy; while there, Moraca also chaired the Threat Assessment Committee and Active Shooter program. Additionally, Moraca managed more than 650 of the organization’s company-operated retail stores, and played an integral role in company preparedness efforts and critical infrastructure aspects after 9/11. Moraca will be responsible for directing loss prevention initiatives including NRF's annual Loss Prevention Conference and EXPO, the LP Advisory Council and the NRF Investigator's Network. Moraca will also help lead the industry’s advocacy efforts around increasing the awareness of retail loss prevention issues including organized retail crime, active shooter issues and disaster preparedness. Former Vice President of Loss Prevention Richard Mellor retired in February and has since assumed the role of a senior asset protection advisor to NRF where he continues to lend his insights and expertise during the transition. “Bob brings a wealth of knowledge and professionalism to NRF, and we are confident that his expertise in managing a large company’s security policies and programs will be invaluable to our members,” said NRF Senior Vice President Vicki Cantrell. (Source nrf.com)

Study Points to Retail Wage Gap:  Women in Retail Earn $41 Billion Less Than Men Annually 
The retail industry is one of the largest employers of women, with 7.2 million in its ranks. But most of these are retail saleswomen and cashiers, whose hourly wage is $10.58. The gender pay gap in retail costs women nearly $41 billion annually. Male sales associates earn $14.62 an hour, or $4.04 more than women in the same jobs, according to new report by Demos, a public policy organization. If these trends continue, by 2022 women will lose $381 billion in cumulative wages, the study said. Today, 1.3 million women working in the retail industry live in or near poverty. If current trends continue, there will be 1.4 billion women living in poverty by 2022, plus the nearly 2.5 million family members they help to support. (Source wwd.com)

African-American H&M shopper falsely accused of shoplifting awarded $105,000 but not discrimination ruling  A Multnomah County jury awarded $105,000 to a 59-year-old African-American woman who was secretly followed by video camera in the Clackamas Town Center H&M clothing store before she was swept off to a back room and falsely accused of shoplifting. Brenda Moaning was one of hundreds of excited shoppers to flock to the opening days of the mall’s H&M store in May 2011, but she was singled out by loss-prevention officers. During a five-day trial, she claimed it was because she is black. Monday, jurors said Moaning didn’t prove racial discrimination, but at least nine of 12 agreed H&M had committed false arrest of Moaning and acted with malice. Jurors also found H&M committed battery for temporarily taking her purse. Moaning said she had mixed feelings about the verdict, feeling vindicated on some points but disappointed that jurors found race didn’t play a role. Moaning said store security had no reason to watch her before she was apprehended: Moaning had all necessary receipts for items in her bag, but she testified that loss-prevention officers grabbed her by the arms and pulled them behind her back, told her she looked like a "common thief” and wouldn’t let her go. Sweden-based H&M has 3,200 stores worldwide. “How do we let them know that’s not who we want to be?” said one of Moaning’s attorneys, Greg Kafoury. “How do we get that message all the way back to Stockholm, Sweden? They may be in 54 different countries, but I’m sure there’s one language they understand. The language of money.” (Source oregonlive.com)

Seattle City Council passes $15 minimum wage
The Seattle City Council unanimously passed an ordinance Monday that gradually increases the minimum wage in the city to $15, which would make it the highest in the nation. The issue has dominated politics in the liberal municipality for months, and a boisterous crowd of mostly labor activists packed the Council chambers for the vote. Mayor Ed Murray, who was elected last year, had promised in his campaign to raise the minimum wage to $15 an hour. A newly-elected socialist City Council member had pushed the idea as well. (Source yahoo.com)

What Apple's Fingerprint ID Changes Mean for Its Big Mobile Payments Plans
No, Apple didn’t unveil specific plans at yesterday’s WWDC for how the iPhone will facilitate payments in stores and within other apps in the future. (That’s likely because those plans are still very much a work in progress). But it did serve up an appetizer in the form of an update to how its Touch ID fingerprint authentication technology can be used going forward. Up to now, iPhone owners could only use the fingerprint technology to accomplish a few tasks: unlock their phones and purchase apps and digital goods via iTunes and the App Store. That will change soon. As part of Apple’s mobile software upgrade to iOS8, companies that make apps for iOS will be able to allow their users to log into their apps with the same iPhone fingerprint feature. No usernames or passwords necessary. (Source recode.net)

CargoNet, LoJack SCI team up on cargo theft info
CargoNet and LoJack’s Supply Chain Integrity have joined forces to provide supply chain risk and performance analysis through a unified data collection and analytics platform. Both previously have independently collected and provided data to their clients, the transportation industry and law enforcement to help prevent cargo loss, analyze trends and recover stolen loads. Goals of the new alliance include streamlining the information by eliminating fragmentation and increasing support to customers and law enforcement. It also aims to report risks of moving cargo along a specific route, he said. The information will complement intelligence provided by federally sanctioned Supply Chain Information Sharing and Analysis Center. (Source securitydirectornews.com)

The small grocery store is back
Hy-Vee, Kroger, Publix, Walmart and others are trying to determine if future growth is best achieved in small footprint stores. (Source time.com)

New Indiana Law: Theft less than $750 not considered a felony

FTC quickly approves Men's Wearhouse/Jos. A. Bank deal

Federal Agents Just Brought Down the World’s Worst Botnet

Spending on Father’s Day to top $12.5 billion

Cannabis protector rolling out transport division

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MO. # Cases $ Amount
Jan 91 $28,694,545
Feb 78 $62,949,449
Mar 76 $24,748,992
Apr 87 $25,056,828
May 95 $205,646,464
Total 522 $347,096,278



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# of reports

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Feb 332
March 329
April 365
May 345
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MO. 2013 2014 %ñò
Jan 385 374 2.8%ò
Feb 310 313 .95%ñ
Mar 294 301 2.3%ñ
Apr 377 330 12.5 ò
May 385 303 21% ò
Total 1,751 1,621 7.4%ò


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The Shoot

Information Today for Tomorrow's Leaders

Solution Providers & Sponsors
The Teams Supporting the LP efforts

Thursday, June 12th - 11:30 am to 1 pm

Nutech National, Greg DeTardo, President, and Tony Mancino, National Account Manager

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Axis Communications, Hedgie Bartol, LPQ, Business Development Manager, Retail

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Protection 1: Bob Dale, Sr VP Sales and Rex Gillette, VP National Accounts Retail

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WG Security Products, Ed Wolfe, VP Business Development Manager, Graham Handyside, EVP Worldwide Operations

The Innovators in EAS-RFID-CCTV A Solution For Every Store

National Retail Federation Leader's Shooting Schedule
The Leaders – Impacting the LP Industry

Thursday, June 12th - 1 pm to 6 pm


Vicki Cantrell,
SVP Communities and Executive Director Shop.org at NRF

Robert Moraca, Vice President Loss Prevention NRF

The NRF’s senior leadership supporting
the LP industry
The History – The Impact – The Meaning &
the New VP of LP

Steve Ippolito, Dir of LP at Talbots, Chair NRF LP Content Planning Committee

Planning Content for the LP industry’s biggest event. A team effort, reflecting the direction & needs of the LP industry.

Melissa Mitchell, CFI, Dir of LP and Inventory Control, LifeWay Christian Stores, Chair, NRF LP Awards & Recognition Committee

Recognizing Achievement and Superior Performance

Dan Doyle, Chief Human Resource Officer at Beall’s, Inc.

Leadership & Development Series
His story, advice, and vision of tomorrow’s successful LP executive profile

Joan Manson, Vice President of Loss Prevention, Benefits, Payroll & Legal for The Container Store and Chair of the NRF’s Women in Loss Prevention Caucus

The NRF’s Women in Loss Prevention Caucus Committee Efforts

Keith White, SVP Loss Prevention at Gap Inc., Co-Founder and former President of the IOBSE and currently the SVP Loss Prevention at Gap Inc.
Will Baker, Sr. Director, Loss Prevention for Ross Stores and President of the International Organization of Black Security Executives (IOBSE)

History and goals of the IOBSE –
Educating Tomorrow’s leaders.

Dan Faketty, VP Asset Protection at Bi-Lo/Winn-Dixie Stores and chair of the NRF’s Education Committee,
Bob Hanson, Loss Prevention Coordinator and Associate Professor at Northern Michigan University and committee member of the NRF’s Education Committee representing academia

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Jeff Fulmer, VP of Loss Prevention, Barnes & Noble and Chair of the NRF’s Legislative Committee,
Jon Gold, VP, Supply Chain & Customs Policy at the NRF

The NRF’s LP Legislative Committee,
a National Update

Tom Litchford, VP, Retail Technologies at the NRF

Cyber Security’s Increasing Impact on Retail & The Role of Loss Prevention

Rich Mellor, Senior Advisor, Asset Protection at the NRF

Preparing-Training-Responding to the Active Shooter

Organized Retail Crime Roundtable –

Denny Dansak, Sr. Corporate Manager, ORC, The Kroger Co.

Nelson Harrah, Director of ORC at Gap Inc.

Tony Sheppard, LPC, National Manager, Organized Retail Crime Unit, CVS/Caremark
Debra Lussier, Senior Manager, Central Investigations Team, The Home Depot

A National Update – Building Partnerships with Public Law Enforcement
The Increasing ORC Associations –
Will there ever be a National effort?

ORC’s Public Partnership – Moderated by Joe LaRocca

Joe LaRocca, RetaiLPartners
Bill Williams, Captain III and Commanding Officers, Commercial Crimes Division LAPD and LAAORCA Law Enforcement Co-Chair
Jim Ostojic, Sergeant, Polk County Sheriff’s Office

The Importance of the Public Private Partnership and It’s Impact

Stan Welch, VP of Loss Prevention, JCPenney

Leadership & Development Series
Managing the Change Process - The Value
of Trade Associations


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Police confiscate $3 million worth of Nike shoes from Kentucky home
Authorities said the shoes were supposed to have been shipped to the company’s distribution center in Texas in 2009 but never arrived. The women in possession of the shoes were selling them at a local flea market. Police are investigating after finding $3 million worth of missing shoes at a central Kentucky home. Media outlets report that officers with the Radcliff Police Department confiscated thousands of pairs of Nike shoes that were scattered in front of the home. According to a search warrant filed last week, the shoes were supposed to be shipped in 2009 from a Nike distribution center in Tennessee to another one in Texas, but never made it. The women who were in possession of the shoes said they had purchased them from someone else and didn’t know they were stolen. (Source nydailynews.com)

West Palm woman, leader of identity theft ring, given 10-year sentence
A 36-year-old West Palm Beach woman who was the the leader of an identity theft ring has been sentenced to 10 years and one month in prison, the U.S. Attorney’s Office said Monday. Prosecutors said Jennifer Robinson, 36, organized a scheme to steal the identities of patients at a medical facility in Central Florida. Those identities reportedly were then used to file fraudulent income tax returns in the patients’ names, and to fraudulently obtain credit cards. Robinson pleaded guilty to one count to commit wire fraud, 11 counts of stealing government monies, 12 counts of aggravated identity theft and one count of unauthorized access device fraud. She was sentenced 121 months in prison, to be followed by three years of supervised release. (Source palmbeachpost.com)

Security video being used by Police in baby formula/Red Bull shoplifting investigation in New Providence, NJ  Police are using information from store security to find two women who allegedly stole merchandise in two different shoplifting incidents on May 31. According to police, the manager of a business in the center of town reported that at about 3:20 p.m. on May 31, a woman was seen taking $175 worth of baby formula and hiding it in her pocketbook. The store provided surveillance video to the detective bureau. The manager reported a second shoplifting incident taking place at 5:32 p.m. In this instance, a woman left the store with about $350 worth of Red Bull. She was stopped by store security as she left. Store security provided information on the license plate and a surveillance video to the detective bureau. (Source nj.com)

Five arrested IN Hickory, NC after attempted theft from Lowes Food
The attempted larceny of a shopping cart filled with meat and beer was foiled by a Lowes Foods employee and led to charges against five people Sunday. Officers were called to the Lowes Foods on 14th Avenue NE about 4 p.m. in reference to someone trying to steal meat and beer from the grocery store, Hickory Police Department’s Chrystal Dieter said. An employee stopped a suspect in the store, at which time the suspect left the store and got into a car waiting outside. The Lowes employee used a personal vehicle to follow the car to the RaceWay convenience store on Lenoir-Rhyne Boulevard, Dieter said. Officers met up with the suspects’ car in the area and pulled it over in the Golden Corral parking lot. There were five people in the car. (Source hickoryrecord.com)

UK’s Toyworld the victim of over $30,000 Lego heists in Victoria and New South Wales  Media interest in the crime spree has been building since thieves broke into Toyworld on Station Street, Seymour, on May 24 and May 26. Gaining entry by removing the front glass door, they stole a Lego stand valued at $10,000 before fleeing in a car. (Source theage.com)

Convicted money launder linked to smuggling ring sentenced in New Jersey to 46 months in prison

Suspect wanted in $1,000 Nike theft in Alabama 

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"It's a Mutual Investment"

Leadership & Development Series

Bob Serenson, Director of Loss Prevention for Bed Bath & Beyond, discusses the relationship between your career (your progress) and your employer (the retailer) – and the fact that the relationship between the two is a “mutual investment” on both your parts. A 20-plus-year veteran of the industry, Bob has successfully led LP teams and programs at a number of retailers. Here, he talks about the basic core beliefs and philosophy that have helped him be successful over the years.

Watch the interview here.


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Fed Paper Details Pros, Cons of Mobile for Merchants
Late last week, the Federal Reserve Bank of Kansas City released a report detailing the state of mobile payments in the U.S. and how increasing adoption is affecting merchants, positively and negatively. The article, authored by senior Fed economist Fumiko Hayashi, notes that although consumer adoption in the U.S. has been disappointing, new technologies have improved the outlook, so more merchants are developing and implementing mobile payment strategies. The Fed report said mobile has two attributes with clear effects on merchants: the customer shopping experience will be enhanced and the current fragmentation of the market will ensure that the investment required will be difficult and expensive. What isn’t so clear about mobile, the report said, is whether merchants will reap any savings from reduced processing costs, to what extent mobile will affect how they control customer data and how data security is affected. (Source cardnotpresent.com)

How To Satisfy The Omnichannel Consumer
In a new whitepaper “Omni-Integration Imperatives: Reaching the Omniconsumer,” Vantiv outlines how the process often works, taking a fictional consumer through his day to illustrate how conducting commerce can occur in today’s omnichannel environment. The two companies plan to host a noon ET webinar on June 4th to take participants even deeper into explaining how omnichannel shopping works and what key players in the industry can do to stay tuned to consumers’ evolving commerce needs. Read a sample of the whitepaper and understand the customer's point of view when it comes to the omnichannel experience. (Source pymnts.com)

Walmart takes another whack at m-commerce

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

Be sure to attend Stuart Levine's NRF LP Session, "EMV Impact and an Omni channel Approach to Reducing Fraud" on Wednesday June 11, 11:30-12:30pm in room 304-305




Chicago Strip mall attack wounds 6 as city shootings leave 11 hurt
Shootings on the South and Northwest sides left 11 people injured Monday afternoon and evening, among them six people injured in a single shooting in a South Shore strip mall. The strip mall shooting happened about 8:05 p.m. in the 2600 block of East 79th Street. The six people shot included two boys, ages 14 and 16. All six were expected to survive. A 27-year-old woman was also injured running away from the gunfire. Earlier, five people were wounded during afternoon and evening attacks, including a 15-year-old boy. (Source chicagotribune.com)

1 dead, 2 injured after shooting outside east Tulsa Walmart; store evacuated  Police believe a drug deal gone bad may have led to a shooting outside an east Tulsa Walmart late Monday night. Officers responded around 10:30 p.m. where three people were shot. One of the victims was shot in the head. He later died at a nearby hospital. The other two victims were shot in the leg and arm. They were transported to another hospital where one was treated and released while the other was admitted. Two handguns were recovered from the scene. One of the men, 20-year-old Eric Santeliz, has been booked into the Tulsa County Jail for a felony murder complaint. (Source kjrh.com)

Providence, RI Police release surveillance pics from $20,000 Walmart armed robbery  Police are working to track down a pair of suspects after a Walmart in Providence was held up at gunpoint. The cash office of the Silver Spring Street store was robbed at about 5:30 a.m. on Saturday, May 17 by a man armed with a revolver. Police said the man appeared to have entered the locked exterior and interior doors of the office using the same key. (Source wpri.com)

Suspects arrested following Boardman, OH grocery store shooting; Store Security fired several shots at fleeing suspects  

Murder Suspect Stopped After Allegedly Shoplifting in Huntsville

State looks to combine burglary, stolen property cases involving brothers and Mystic, CT jeweler

St. Louis man pleads guilty to selling fake merchandise; facing up to 10 years and $2 million fine 

Walgreens Pharmacist who shot at armed robbers in Grand Rapids, MI loses appeal over firing 

St Charles, MO Shoplifter used pepper spray to evade security guard

2 arrested in armed robbery of Fry's in Scottsdale, AZ

4 Fort Bliss Soldiers stop robbery at El Paso, TX 7-Eleven

Big Sticks Fine Cigars – Phoenix, AZ - Robbery
Chopper Town – Miami, FL – Burglary
CVS – Lawrence, KS – Armed Robbery – suspect found after overdose
CVS – Fort Wayne, IN – Armed Robbery
Express Food Mart – Rocky Mountain, NC – Armed Robbery
Family Dollar – Cincinnati, OH – Armed Robbery w/ Knife – suspect apprehended
Family Dollar – Berkeley Co. WV – Armed Robbery
Farm Fresh – Collinsville, IL – Burglary
Galaxy Liquors – Hagerstown, MD – Burglary – Brother and Sister convicted
Good's Medicine Chest – Tyler, TX – Burglary
Happy Jack's Marathon – Fremont, OH - Robbery
Los Alazanez Western – Salinas, CA – Robbery
Medicap Pharmacy – Bixby, OK Armed Robbery – female suspect arrested, multi robberies
Mike’s Corner – Crockett, TX – Armed Robbery – suspect turned himself in
Nic Nac Grocery –Gulfport, MS –Robbery –suspect charged
Tim Hortons – Dayton, Ohio – Robbery
Valero – Phoenix, AZ – Shooting
7- Eleven – Evesham Twp, NJ - Armed Robbery
7-Eleven – Mount Rainer, MD – Armed Robbery



Vendor Spotlight

Retailers and Suppliers Convey Extensive Benefits of EAS Source Tagging at 2014 Symposium

Supermarkets, Pharmacies, Dollar Stores and CPG Firms Reduce Labor Costs and Shrink, Protect Brands and Improve In-Store Shoppers Experience

THOROFARE, N.J. – June, 3, 2014 – Checkpoint Systems, Inc. (NYSE:CKP), a leading global supplier of merchandise availability solutions for the retail industry, today released some of the conclusions reached at the recently held 2014 National Source Tagging Symposium sponsored by the company and hosted by CVS Caremark Corp.

Attended by participants representing a wide range of retailers, consumer package goods (CPG) manufacturers, and packaging companies, the audience benefited from the knowledge and experience of subject-matter experts, including Mike Silveira, vice president, Loss Prevention CVS/Caremark; Erin Knight, director, product protection, CVS/Caremark; Wendy Marshall, general manager, Myer Australia; Bob Oberosler, group vice president, Asset protection, Rite Aid; Mark Mellor, divisional vice president, Loss Prevention, Family Dollar; and Neil Mathews, vice president product development, of Checkpoint Systems.

The speakers shared their implementation experiences, best practices and measurable benefits of visible source tagging. Bottom line, by implementing a comprehensive Electronic Article Surveillance (EAS) system, including labels, deactivation and antennas, retailers can confidently open-display their merchandise, enhancing their shoppers' experience and increasing sales. Source tagging shifts the EAS tag application process from the store to an automated process at the point of manufacture, allowing store associates to focus on servicing their shoppers rather than applying tags. In addition, source tagging saves retailers a considerable amount in labor costs while ensuring application compliance, protecting brand presentation and enhancing their customers’ shopping experience.

Read more here.


Job Opening




Director Digital LP Nike Portland, OR Nike
Director of AP Macy's Cheshire, CT Macy's
Director of Loss Prevention Belk Birmingham, AL Belk
VP of Operations Checkview Chanhassen, MN Checkview
VP of Loss Prevention Dunkin Donuts Canton, MA Dunkin Donuts
Central Investigator - ORC Home Depot Elmont, NY Home Depot
Business Continuity Mgr Bi-Lo Holdings Jacksonville, FL Bi-Lo Holdings
National Account Mgr Confidential Dallas, TX Downing & Downing
District LP Manager Confidential Phoenix, AZ Downing & Downing

National Account Mgr



Downing & Downing

Dir of Loss Prevention


Philadelphia, PA

Downing & Downing

Regional LP Manager Confidential San Francisco, CA Downing & Downing

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Today's Daily Job Postings from the Net - Appearing Today Only
View our Internet Jobs Archives here

Job Opening




AP Manager in Training Walmart Spring, TX Walmart
AP Manager in Training Walmart Houston, TX Walmart
AP Manager in Training Walmart Coconut Creek, FL Walmart
AP Manager in Training Walmart Council Bluffs, IA Walmart
AP Manager in Training Walmart St Albans, VT Walmart
AP Manager in Training Walmart Bennington, VT Walmart
AP Manager in Training Walmart Savannah, GA Walmart
AP Manager in Training Walmart Chicago, IL Walmart
AP Manager in Training Walmart Long Beach, CA Walmart
LP Manager Sears Corpus Christi, TX Sears Holdings Corp
LP Manager Sears Anchorage, AK Sears Holdings Corp
Dept Mgr LP & Safety Lowe's Clarksburg, WV Lowe's
District Operations Mgr Home Depot Phoenix, AZ Home Depot
Store AP Manager Home Depot West Mifflin, PA Home Depot
AP Manager Cabela's Buda, TX Cabela's
Safety & Security Asst Mgr IKEA Toronto, Canada IKEA
Associate Dir AP Ralph Lauren Las Vegas, NV Ralph Lauren



Eric Levesque was named Assistant Vice President, Loss Prevention for TJX Canada/Winners Merchants International LP.
Geoffrey Northcott was promoted to the position of Director, Loss Prevention, EMEA (Europe/Middle-East/Africa) for Michael Kors.

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6 Tools for Making Frustrating Tasks Fun Again  Every job has some aspects that just aren't as fun as the rest of the job. Whether it's presentations, meetings or paperwork, there's an app for making these jobs a little less boring. Try these tools to keep on track. (Project management to finance)

When We Learn From Failure (and When We Don't)  New research shows that most of us only admit to failures if they can be attributed to something, or someone, else. When we try to skirt around accountability, we are only ducking out of a learning experience. (Own it)

Why You Can't Seem to Get Any Work Done in the Summer (Infographic)  Staying productive is hard enough when you have a ton of distractions, but add that summer sun into the mix and focus drops like flies. Read this infographic to find out what happens to our focus when summer's here. (Day dreaming)

How to Save Face After a Major Screw-Up 
None of us are perfect, so we are bound to make mistakes and when we do we usually panic, apologize up and down, or get defensive. Use these tips to fail with grace, and be able to recover with confidence and credibility. (Take time to think)

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