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 June 4, 2014

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News Brief - Sponsored by WG Security Products
 
"We manage our threats, but what about our vendors?" - A telling article by an anonymous security manager  Ever since we learned that last autumn's massive Target data breach was accomplished with the use of access credentials stolen from a third-party vendor, I've been concerned about similar threats at my company. We use lots of vendors, many of which have access to our network. I've spent a lot of money, time and energy fortifying my network and its perimeter. But what if one of the vendors gets compromised? Could hackers sneak into my network through the side door, posing as a legitimate service employee? Of course, this is really nothing new. I've written a few columns in the past about problem vendors and some of the things I've done to deal with the consequences of business managers signing contracts with third parties without involving my team. I've also mentioned in the past that I try to review third-party SSAE16 (previously SAS70) reports on our vendors that audit firms have produced, and I hope those reports are accurate and unbiased. (Source csoonline.com)

California kills bill to require that retailers use EMV smartcards
The California State Senate has killed a bill that would have required California retailers to implement the Europay MasterCard Visa (EMV) smartcard standard that's seen as far safer than magnetic stripe technology used today. The legislation (S.B. 1351), introduced by State Senator Jerry Hill (D-Calif.), would have given retailers until April 1, 2016 to put in place payment systems capable of supporting EMV debit and credit card transactions. (Source csoonline.com)


Target takes heat for open-carry policy
The group, Moms Demand Action for Gun Sense in America, has taken to Twitter to criticize Target for allowing members of groups such as Open Carry Texas to walk around its stores with rifles slung over their shoulders. It's a response to pictures of men and women carrying firearms in Dallas-area Target stores that have surfaced on social media, apparently posted by members of Open Carry Texas and similar groups, which even the National Rifle Association has opposed in recent days. In the aftermath of a killing spree at a California college one week ago and several other mass shootings in recent years, the gun debate seems to be escalating—and Twitter looks to be an important platform for opposing sides to persuade public sentiment. (Source adweek.com)

Crime Costing Mexican Companies $5.8 Billion a Year
The head of Mexico's employers' association reported that crime and insecurity cost the country's businesses $5.8 billion annually, underscoring the enormous financial impact of criminal activity in the country. Juan Pablo Castañon, the leader of employers' association Coparmex, said 37 percent of Mexican companies had been victims of crimes including extortion, corruption, robbery of merchandise or kidnapping, reported Latin American Herald Tribune. Despite these threats, Mexican businesses don't spend a larger percentage of their operating budget on security than their regional counterparts, according to a survey conducted by the American Chamber of Commerce of Mexico (download the survey here). Mexican businesses spent an average of four percent of their operating budget on security in 2012, which is consistent with what other companies in Latin America spend and less than the seven percent spent on average by US businesses. (Source insightcrime.org)


RadioShack renegotiating rent payments, closing stores
RadioShack Corp. CEO Joe Magnacca told shareholders Tuesday that the company is aggressively negotiating with landlords to reduce rents while it closes 200 stores a year for the next three years. A total of 600 stores through 2016 is allowed by covenants with its bankers, who earlier shot down a plan to close 1,100 of its 4,300 company-owned stores this year. The dispute has slowed the Fort Worth-based retailer’s turnaround efforts, Magnacca said. “We’re having a dialogue with our lenders. We realize we have different lenders with different needs,” he said to reporters before the annual meeting in Fort Worth on Tuesday. “We’ll have to live with closing up to 600 stores.” So far, RadioShack has closed 20 stores this year. The remaining 180 stores haven’t yet been identified. The selection hinges on lease negotiations and each store’s level of business. (Source dallasnews.com)

CDC: 70 percent of norovirus cases linked to restaurants
Norovirus, the most common form of foodborne illness, has become known as something people pick up on cruise ships. The real problem, according to the Centers for Disease Control and Prevention lies much closer to home. Food handlers, such as cooks and waiters, cause about 70% of norovirus outbreaks related to contaminated food, mostly through touching "ready to eat" foods – such as sandwiches or raw fruit – with their bare hands, according to a new report from Centers for Disease Control and Prevention. More than 90% of contamination occurred during food preparation, and 75% of food involved in outbreaks was consumed raw. (Source freep.com)

UK Consumers Aren't Buying Into Mobile Payments
Are smartphones destined to replace credit cards as consumers' payment method of choice? Shoppers in the United Kingdom don't think so. A recent study found that U.K. consumers are more reluctant to adopt mobile payments than shoppers in the United States are. As eMarketer reports, a February 2014 report by business consulting firm Bain & Co. found that just 3 percent of U.K. Internet users had used their mobile phones to pay for goods or services, compared with 7 percent of U.S. Internet users. And it isn't that shoppers in the U.K. don't realize they have the option of paying with their phones. The survey found that 55 percent of respondents were well aware of what mobile payments were all about, but they simply preferred to pay with cash or credit. Moreover, some consumers were suspicious of certain kinds of mobile payments, particularly digital currencies like Bitcoin, the study also found. (Source businessnewsdaily.com)

NSA building global identity database from intercepted images, applying facial recognition, new Snowden documents reveal  The NSA is processing millions of facial images from intercepted communications as part of a program to build a global identity database of persons of interest, documents from the Edward Snowden cache seen by the New York Times have revealed. The number of images said to have passed through the system ran into millions per day, the documents said, 55,000 of which were "facial recognition quality images" [i.e. able to recognise individuals from various angles] which the NSA document praises for their "tremendous untapped potential." (Source csoonline.com)

UK Retailers in Boston, England now have access to a database of information on local shoplifters in a bid to tackle crime Called Facewatch 

IKEA completes South Florida’s largest solar project 

Hudson's Bay Reports $161M Profit

Chinese buyers acquire Brookstone's assets


All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality
 




 































 






















































 

2014
MO. # Cases $ Amount
Jan 91 $28,694,545
Feb 78 $62,949,449
Mar 76 $24,748,992
Apr 87 $25,056,828
May 95 $205,646,464
     
Total 522 $347,096,278
 







 



 


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"Live in
Ft. Lauderdale"
at the NRF show

Tue., June 12
11:30am - 6pm


Watch some of the Industry's Leading LP Seniors as they share their thoughts, views and opinions.

Click here for the
shoot schedule.


Watch Keith White, SVP LP for The Gap, as he discusses the state of retail LP in this in depth interview.

SOLUTION PROVIDERS
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for the LP industry
to see?
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Month

# of reports

Jan 401
Feb 332
March 329
April 365
May 345
   
Total 1,427



































 

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Sign up now: CAL-ORCA!

This statewide crime-fighting partnership will redefine how public/private partnerships
combat ORC!


Find out how!

Join the newly created, California Organized Retail Crimes Association for free!

Info and
registration here

"Working together to develop new, and innovative ways to combat organized retail crime"
















 

 

MO. 2013 2014 %ñò
       
Jan 385 374 2.8%ò
Feb 310 313 .95%ñ
Mar 294 301 2.3%ñ
Apr 377 330 12.5 ò
May 385 303 21% ò
       
Total 1,751 1,621 7.4%ò
 



 




 


 
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The Library of Loss Prevention - Search data now...



Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here

 

 

 

"Live in Ft. Lauderdale" 2014 Sponsors

 

The Shoot

Information Today for Tomorrow's Leaders

Solution Providers & Sponsors
The Teams Supporting the LP efforts

Thursday, June 12th - 11:30 am to 1 pm

11:30am
Nutech National, Greg DeTardo, President, and Tony Mancino, National Account Manager

The nation’s largest alarm servicing network

11:50am
Axis Communications, Hedgie Bartol, LPQ, Business Development Manager, Retail

Intelligent security solutions from the world leader

12:10pm
Protection 1: Bob Dale, Sr VP Sales and Rex Gillette, VP National Accounts Retail


Award Winning Security Solutions for Business

12:30pm
Bass Security, Paul Fischer, Vice President Sales & Marketing


North America’s only one-touch solution for Loss Prevention

12:45pm
WG Security Products, Ed Wolfe, VP Business Development Manager, Graham Handyside, EVP Worldwide Operations

The Innovators in EAS-RFID-CCTV A Solution For Every Store













National Retail Federation Leader's Shooting Schedule
The Leaders – Impacting the LP Industry

Thursday, June 12th - 1 pm to 6 pm

 


1:05pm
Vicki Cantrell,
SVP Communities and Executive Director Shop.org at NRF
and

Robert Moraca, Vice President Loss Prevention NRF

The NRF’s senior leadership supporting
the LP industry
The History – The Impact – The Meaning &
the New VP of LP

1:20pm
Steve Ippolito, Dir of LP at Talbots, Chair NRF LP Content Planning Committee

Planning Content for the LP industry’s biggest event. A team effort, reflecting the direction & needs of the LP industry.

1:40pm
Melissa Mitchell, CFI, Dir of LP and Inventory Control, LifeWay Christian Stores, Chair, NRF LP Awards & Recognition Committee

Recognizing Achievement and Superior Performance

2:00pm
Dan Doyle, Chief Human Resource Officer at Beall’s, Inc.

Leadership & Development Series
His story, advice, and vision of tomorrow’s successful LP executive profile

2:30pm
Joan Manson, Vice President of Loss Prevention, Benefits, Payroll & Legal for The Container Store and Chair of the NRF’s Women in Loss Prevention Caucus

The NRF’s Women in Loss Prevention Caucus Committee Efforts

2:50pm
Keith White, Co-Founder and former President of the IOBSE and currently the SVP Loss Prevention at Gap Inc., and NRF LP Advisory Council and Chairperson of the Diversity Committee
and   
Will Baker, Sr. Director, Loss Prevention for Ross Stores and President of the International Organization of Black Security Executives (IOBSE)

Developing Future Leaders for Tomorrow's Challenges

3:15pm
Dan Faketty, VP Asset Protection at Bi-Lo Holdings and chair of the NRF’s Education Committee,
and
Bob Hanson, Loss Prevention Coordinator and Associate Professor at Northern Michigan University and committee member of the NRF’s Education Committee representing academia

Leading the way with higher education –
Northern Michigan University
A long-term partner adding value to the industry
 


3:40pm

Jeff Fulmer, VP of Loss Prevention, Barnes & Noble and Chair of the NRF’s Legislative Committee,
and
Jon Gold, VP, Supply Chain & Customs Policy at the NRF


The NRF’s LP Legislative Committee,
a National Update
 

4:00pm
Rich Mellor, Senior Advisor, Asset Protection at the NRF

Preparing-Training-Responding to the Active Shooter


4:20pm
Tom Litchford, VP, Retail Technologies at the NRF

 

Cyber Security’s Increasing Impact on Retail & The Role of Loss Prevention

4:40pm
Organized Retail Crime Roundtable –


Denny Dansak, Sr. Corporate Manager, ORC, The Kroger Co.

Nelson Harrah, Director of ORC at Gap Inc.

Tony Sheppard, LPC, National Manager, Organized Retail Crime Unit, CVS/Caremark
Debra Lussier, Senior Manager, Central Investigations Team, The Home Depot

A National Update – Building Partnerships with Public Law Enforcement
The Increasing ORC Associations –
Will there ever be a National effort?
 

5:10pm
ORC’s Public Partnership – Moderated by Joe LaRocca

Joe LaRocca, RetaiLPartners
Bill Williams, Captain III and Commanding Officers, Commercial Crimes Division LAPD and LAAORCA Law Enforcement Co-Chair
Joe Hopkins, Detective III, Commercial Crime Division, LAPD
and
Jim Ostojic, Sergeant, Polk County Sheriff’s Office
 

The Importance of the Public Private Partnership and It’s Impact
 

5:30pm
Stan Welch, VP of Loss Prevention, JCPenney


Leadership & Development Series
Managing the Change Process - The Value
of Trade Associations

 

"Live in Ft. Lauderdale" 2014 Sponsors

For sponsorship opportunities contact Gus Downing

 

 


 

What’s working in the fight against ORC: Successful models from two Florida agencies  NRF’s Organized Retail Crime Study recently shed light on what’s become a $30 billion problem in retail. With large metropolitan areas and close proximity to ports for shipping goods, Florida is one of the most active areas for ORC. But two Florida sheriff’s offices are currently winning battles against the surprisingly sophisticated theft rings. These law enforcement leaders have discovered effective formulas for success that combines joining forces with multiple law enforcement agencies, partnering with retailers and sharing their successful methods with others in the loss prevention and law enforcement community. The Broward County Sheriff’s Office formed a specialized unit to combat ORC in 2011, but their initial efforts weren’t enough. “We quickly realized we couldn’t do it alone,” said Sgt. Rich Rossman of the Broward County Sheriff’s Office. “It’s much bigger than Broward County. We look at it as a whole, not just what’s occurring in our back yard.” Further north in the Polk County Sheriff’s Office, a rapid response ORC unit has already made 100 arrests and saved retailers losses of more than $2.3 million in just six months. From the collaboration of the rapid response unit and their retail partners, a new tactic emerged: a special training course that is now being offered to law enforcement officers across Florida, and soon, across the country. View the entire article in STORES magazine here. (Source nrf.com)

Purported West York ringleader of massive Retail Theft Ring awaits sentencing: over 130 suspects involved  The purported ringleader of a massive and highly organized retail theft ring surprised prosecutors Tuesday morning when he decided to plead to the charges against him, moments before his trial was set to start. James Lee Giuffrida enlisted about 137 people -- mostly drug users -- to shoplift items from numerous stores in York, Adams, Cumberland, Lancaster and Lebanon counties, as well as two Maryland counties, authorities said. They formed groups or "crews" in which one member, dubbed a "booster," would steal an item from a store, then a second crew member called a "refunder" would return the item without a receipt and obtain a refund in the form of a gift card. The crew members would then sell the gift cards to Giuffrida at a fraction of their value and he would resell them online and make a profit, senior deputy prosecutor Jonathan Blake said. Crew members also stole items such as teeth-whitening strips, razor blades, batteries and ink cartridges and sold them to Giuffrida at far less than their retail value, according to Blake; Giuffrida could then resell the items. "He would instruct them on what stores they should go to," Blake said, and would warn them about which stores were cracking down on shoplifters. "An individual team could make $1,500 a day or up to $10,000 a week," Blake said. (Source yorkdispatch.com)

Criminals stealing guns from stores, Walmart latest target in Memphis, TN  For the third time this year, guns were stolen from a Walmart. This time, police say two guys got away after smashing a glass case, stealing an assault rifle and running out the Walmart on Germantown Parkway. Security cameras capture clear images of the two thieves who police say came into Walmart with one thing on their minds: guns. Police say one man distracted a worker in the sporting goods department, while the other broke the glass on a gun case and took an assault rifle. Walmart has already stepped up security at the Cordova Walmart after seven guns were stolen in February. A Walmart was also hit up for two guns in January. (Source wreg.com)

Rochester woman sentenced to seven months in jail for designer purse thefts  The Rochester woman who pleaded guilty to organized retail fraud involving high-end purse thefts was sentenced to seven months in jail and two years of probation Tuesday in Oakland County Circuit Court. Laura Anne Pochmara 37, faced a group of charges that included receiving and concealing stolen property between $1,000 and $20,000, organized retail fraud, a habitual second offense of retail fraud and first-degree retail fraud in a case in several Oakland County jurisdictions that began in Milford. Pochmara’s teenage daughter sat in Circuit Judge Colleen O’Brien’s courtroom as Pochmara was sentenced 213 days in jail — with credit for 110 days served — and 24 months probation. (Source macombdaily.com)


Alleged identity theft ring leader sentenced to 20 years in Texas prison  In Smith County, TX court Tuesday, 34-year-old Brandon Session was sentenced to 20 years in prison for engaging in organized criminal activity. Session is believed to have led an identity theft ring of nearly two dozen people who stole thousands of dollars by taking out cash loans in other peoples' names. (Source ktre.com)
 

TWO BIG ORC CASES COMING TOMORROW - Stay Tuned for details
 Search Warrants & Arrests being made over the next 24 hours!

 

Do you have an ORC case to share? Publishing it educates the LP & retail community
which might fuel even more jobs and funding.
Share your ORC news and help the industry grow



 



"Taking an AP Team & Program to the Next Level"

Leadership & Development Series

Jim Connolly, SVP Asset Protection for Burlington Coat Factory, talks about the keys to establishing a successful LP program – and how you take that program “to the next level” once it has matured. In 2010, Jim successfully engineered the biggest re-organization of Burlington’s LP program in the history of the company. Here, he offers tips on how to retain, challenge and develop team members, while keeping it fresh and exciting for the executives. Watch the interview here.


 

Solution Providers, have a video or commercial you want to publish? Contact us.


 

Apple Allows Virtual Currencies in Apps, Opening Door to Bitcoin
Apple Inc. changed its policy to let software developers include virtual-currency transactions in their applications, paving the way for new forms of money like bitcoin to appear on iPhones and iPads. While Apple didn’t mention bitcoin specifically, its developer terms now allow for certain “approved virtual currencies,” without saying what those were. Apps that use the digital money must comply with state and federal laws wherever they’re designed to work, the terms say. The change signals that Apple is warming up to virtual currencies after previously blocking programs like Blockchain.info from its App Store. Bitcoin is the most popular digital currencies, which governments are struggling to determine how to regulate because they exist only as software. Getting access to iPhones could help increase bitcoin’s use, as Apple is the top U.S. smartphone manufacturer, with a 41 percent average share of the market in the three months ending in March, according to ComScore Inc. (Source bloomberg.com)

Sam’s Club’s EMV Transition
Later today, bulk retailer Sam’s club is expected to announce its official switchover to EMV technology, reports The New York Times, making it the first major American retailer to make the jump. The EMV tech will be available on the Sam’s Club MasterCard, and will make them much more difficult to duplicate than their mag stripe along bearing counterparts. The products, which are issued by parent company Walmart’s partner in cards GE Capital Retail Bank, will be available to the public on June 23, 2014. (Source pymnts.com)

Debit card use rises as more shoppers buy online
 

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

Be sure to attend Stuart Levine's NRF LP Session, "EMV Impact and an Omni channel Approach to Reducing Fraud" on Wednesday June 11, 11:30-12:30pm in room 304-305

 

 


 

Plane crashes into Louisiana McDonald's parking lot  FAA officials arrived at the scene Tuesday evening of the plane crash in a McDonald's parking lot in Monroe. Near 10 p.m. that night, fuel started leaking again, but crews who have remained on the scene are using sand to keep it contained. The officials are there to assess the plane, which is still upside down, and see what they can find out about what caused the crash. Firefighters still don't expect to be able to move the plane until Wednesday morning. This is also the same McDonald's that was robbed at gunpoint on Sunday morning. (Source myarklamiss.com)


Burglars net $1M in jewelry during ‘sophisticated’ Puyallup, WA heist  At least three people stole $1 million worth of jewelry from a Puyallup jewelry store Sunday night in what police described as “sophisticated” burglary. The suspects burglarized Gold Definitions, 4600 block of South Meridian Street, by cutting cut two large holes in the roofs of two adjoining businesses, then cutting through several walls to gain access to the store. The burglars then cut away a wall to gain access to a safe, where they stole a number of jewelry items with a retail value of $1 million. Surveillance cameras show the burglary occurred over a four-hour period, police said. (Source q13fox.com)


High-end children's boutique burglarized downtown Chicago  A high-end Near North Side children’s clothing store was burglarized Tuesday night. About 11:15 p.m. Tuesday, someone forced entry through the front door of a store in the 0-100 block of East Oak Street and stole an unknown amount of merchandise. The shop specializes in children’s clothing from designer brands such as Armani, Dior and Dolce & Gabbana. (Source suntimes.com)

20 shots fired, 3 hurt at Lawrence, IN convenience store
Two men are in critical condition at the hospital after a fight erupted into an exchange of gunfire early this morning at a Lawrence gas station. Police said the men bumped into each other outside the convenience store, "There was an argument and they started shooting at each other”. (Source indystar.com)



COACH sues Osceola, FL flea market over fake merchandise  Coach, Inc., which makes purses, wallets and accessories, said it wants the 192 Flea Market to stop selling fake items using the Coach name. The company recently sent an investigator to the flea market who found fake Coach items. (Source wftv.com)



Stop and Shop clerk shot after chasing after attempted robber in Albany, GA
A Stop and Shop clerk was shot at Tuesday night after chasing a man who came into the store demanding money but left with his phone. Dougherty County Police say that a white male entered the store on Cordele Road around 8:45 demanding money and the clerk refused. The man then reached across the counter, took the clerk's phone and ran out of the store with the clerk in pursuit. Both got into their cars and while driving down Clark Avenue, the suspect along with another white male, were shooting at the clerk. (Source mysouthwestga.com)

Man caught after assaulting guard at Mahwah, NJ Home Depot
A 50-year-old man was arrested and charged after he fought with a security guard who tried to stop him from pilfering more than $2,000 worth of goods from a township Home Depot Tuesday. Rene Ruggio, of Lindenhurst, N.Y., loaded his cart with items including power tools, electrical and plumbing supplies and a microwave oven. He put the goods in cardboard boxes, with a large piece of cardboard and bag of grass seed on top. (Source nj.com)

String of Okaloosa County business burglaries

2 men charged with planting skimming devices on Houston ATMs

Dollar General robbery in Center Point, AL, Police release video

Kohl’s Loss Prevention Agent assaulted during apprehension in Amarillo, TX

Hempstead, NY jewelry store workers foil robbery




AT&T – Commack, NY - Robbery
Cissy’s – Zearing, IA – Burglary
CVS – Lexington, KY – Armed Robbery – suspect arrested
Dollar General – Upshur Co. TX – Armed Robbery – suspect to stand trial
EZ Mart - Lubbock, TX – Armed Robbery – suspect connect to 2 same night
Medford Stop & Shop – Jackson Co, CA – Robbery – suspect pleads guilty
Pierre Avenue – Shreveport, LA – Shooting
Rite Aid – Lexington, KY – Armed Robbery – suspect connected to CVS robbery
Sam’s Party Store – Grand Rapids, MI – Armed Robbery
The Camera Co. – Madison, WI – Burglary - $20,000 of merchandise stolen
TAS Drugs – Maiden, NC - Armed Robbery
Walls Grocery – Maury Co, TN – Burglary
Williams Grocery – Choctaw, OK – Armed Robbery
7-Eleven – Philadelphia, PA – Assault/ Armed Robbery

 

 

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Job Opening


Company


Location


Origination
 

Director Digital LP Nike Portland, OR Nike
Director of AP Macy's Cheshire, CT Macy's
Director of Loss Prevention Belk Birmingham, AL Belk
VP of Operations Checkview Chanhassen, MN Checkview
VP of Loss Prevention Dunkin Donuts Canton, MA Dunkin Donuts
Central Investigator - ORC Home Depot Elmont, NY Home Depot
Business Continuity Mgr Bi-Lo Holdings Jacksonville, FL Bi-Lo Holdings

National Account Mgr

Confidential

Northeast

Downing & Downing

Dir of Loss Prevention

Confidential

Philadelphia, PA

Downing & Downing

Regional LP Manager Confidential San Francisco, CA Downing & Downing

Limited Time Only - Post Your Multi-Unit LP jobs for FREE - Learn More Here
 

 

 

Today's Daily Job Postings from the Net - Appearing Today Only
View our Internet Jobs Archives here
 

Job Opening

Company

Location

Origination

AP Manager in Training Walmart Indiana, PA Walmart
AP Manager in Training Walmart Torrance, CA Walmart
AP Manager in Training Walmart Clearwater, FL Walmart
AP Manager in Training Walmart Fort Morgan, CO Walmart
Regional AP Senior Mgr Walmart Phoenix, AZ Walmart
AP Manager in Training Walmart Katy, TX Walmart
ETL AP in Training Target Fredericksburg, VA Target
Dept Mgr LP & Safety Lowe's Oklahoma City, OK Lowe's
LP & Safety Spec Lowe's Woburn, MA Lowe's
LP Specialist Lowe's Danbury, CT Lowe's
AP Manager Home Depot Alhambra, CA Home Depot
AP Manager (Multi Store) Home Depot Cincinnati, OH Home Depot
District Operations Mgr Home Depot Minneapolis, MN Home Depot
AP Manager BJs Wholesale Club Auburn, NY BJs Wholesale Club
AP Manager Lord & Taylor Wilkes-Barre, PA Lord & Taylor
Regional LP Manager Savers Annapolis, MD Savers
       

 



 

Michael Alves was promoted to Regional Director of Loss Prevention for Kohl's.
 

Post Your New Job or Promotion! Click Here


 

Lessons In Leadership from Captain Phillips  Captain Phillips' experience with the Somali pirates is certainly not one that everyone can relate to. Not everyone has experienced a hostage situation, but what we can take away is his knowledge of what it means to be a leader, especially in times of crisis. (Power of influence)

What Lessons You Should Learn When You Fire Someone  When being the boss, it's not always the fun job. Sometimes you have to make the tough decisions, especially on firing someone. This responsibility never feels good, but it happens so make sure you're learning the valuable lessons from the experience. (It's you, not him)
 

How Do I Deal with Employees That Consistently Miss Deadlines?  There's a difference between someone who works hard but doesn't make the deadline, and someone who hardly tries. If your employee is trying, you will need to understand why he or she is missing deadlines. Here are some examples. (Make your own opinion)

Leadership Lessons from Maya Angelou
This powerful and influential woman's passing affected much of the nation. She had an incredible ability to make others feel amazing, and was great at connecting on a deeper human level. Through her words she inspired many, so here are some ways you, too, can inspire. (Really listen)

Sponsor this section of the Daily


 

“It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, who comes short again and again, because there is no effort without error and shortcoming; but who does actually strive to do the deeds; who knows great enthusiasms, the great devotions; who spends himself in a worthy cause; who at the best knows in the end the triumph of high achievement, and who at the worst, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who neither know victory nor defeat.” ― Theodore Roosevelt

Tip submitted by Claude Poucher, Director Field Investigations for Office Depot, Inc. Thanks Claude!

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