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 June 11, 2014


The LP Industry's #1 News Source - Informing, Educating and Instilling a Sense of Community

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News Brief - Sponsored by WG Security Products

Chad Tice was promoted to VP of Loss Prevention, Construction and R&M for Books-A-Million, Inc.  Chad was previously the Corporate VP, Loss Prevention - Retail Units, Warehouse & Distribution, & E-commerce for Books-A-Million, Inc before receiving this promotion. Congratulations Chad!

Jayson Sutton was promoted to Senior Director - Loss Prevention for Ross Stores, Inc. 
Jayson was previously the Regional Loss Prevention Director for this retailer back in 2010. He has also been a part of other loss prevention managerial teams such as Group Assets Protection Team Leader for Target and National Loss Prevention Manager for Toys R Us. Jayson was also the National Account Manager for Checkpoint Systems. He graduated with his Bachelors of Science in Business Project Management from the University of Phoenix. Congratulations Jayson!


Hot from the 2014 LP NRF Conference

NRF renames loss prevention conference to NRF Protect

Vicki Cantrell made this exciting announcement to kick off the NRF show. She said, "While we have been looking at our profession primarily through the lens of “prevention,” we are truly in the “protection” business – we protect our organizations from the risks, attacks and threats of today and the future....NRF PROTECT isn’t just a new name for an event – it’s a new way of thinking. We want to honor all that loss prevention professionals have always done. But we also want to recognize the growing scope of responsibilities undertaken in recent years." This is an industry first and means expanding the role, the profession and the scope of loss prevention itself. The NRF leads the change process by renaming and redefining the entire loss prevention industry, incorporating all aspects and risks the retail industry now faces. With cyber security, active shooter and ORC threatening the entire industry, the NRF is transforming the industry by recognizing the value and impact loss prevention executives can have throughout the industry. Read more of Cantrell's remarks and watch a clip about the new conference name here.

Keynote Speaker addresses LP industry as key players in fight against cybercrime and data breaches 
Today's Keynote speaker, Michael Chertoff, Chairman and Co-Founder of The Chertoff Group, talked about cyber security and continues NRF's emphasis on expanding LP's role. The loss prevention industry is now expected to help manage and get involved in the entire risk enterprise. Cyber security is no longer just the field of IT security, it is in fact now in our DNA of loss prevention. Cyber security becomes a priority for loss prevention. The first formal industry wide call out for all of us. Tomorrow is here and LP has a challenge. Tomorrow's CSO's are today's LP executives. Going beyond the four walls. True Omni-LP is here. There is no longer separation between IT Security and LP. Cyber security is not just an IT responsibility it's also ours moving forward. We must all be focused on it as one threat can destroy a retailer.

Click here for more updates from the NRF Conference.

Dan Doyle recognized for making gains in loss prevention – honored by NRF this week  For 22 years starting in 1990, Doyle headed the loss-prevention department for Bradenton-based Bealls stores. In that time, he led an effort that tracked down the criminals who have stolen merchandise and cash from the retailer, and prevented other thefts that likely would have totaled even bigger losses. his week, Doyle receives special recognition from the national federation for pioneering work to educate industry, government and law enforcement about the magnitude of retail crime, and its connections to crimes committed in the greater community. The National Retail Federation will award Doyle with its "Ring of Excellence" at its annual conference in Fort Lauderdale, recognizing his work with Bealls and his participation in the national loss prevention conversation. (Source bradenton.com)

Target hires GM tech-security head as chief information security officer  
Maiorino, who joins Target effective June 16, will be responsible for Target’s information security and technology risk strategy helping to ensure that the company, its shoppers and associates are protected from internal and external information security threats. Target Corp. has named Brad Maiorino as senior VP, chief information security officer, a new position added as the chain overhauls its security department in the wake of its data breach. (Source chaingstoreage.com)

Election Year Summer is Time to Sell Candidates on Retail
A recent poll sponsored by NRF found consumers rated the economy, jobs and federal budget as their top priorities. Like their customers, retailers are focused on creating jobs and boosting the economy, and a number of pending initiatives would help attain those goals. One of retailers’ top priorities is requiring online sellers to collect sales tax the same as local stores. The Senate passed legislation over a year ago and the House held a hearing earlier this year but has yet to vote. Conversely, legislation to protect retailers against frivolous lawsuits from patent trolls passed the House in December but is stalled in the Senate. The Affordable Care Act is now the law of the land, but NRF is focused on making the flawed measure more workable, particularly its mandate that businesses provide health coverage to “full-time” employees working 30 hours a week. With these and other issues pressing, we’ve added a new “Vote Retail” section to the completely rebuilt www.nrf.com to help retailers reach out to lawmakers. Events in lawmakers’ home states are one way to let your views be known. But one of the biggest opportunities will come when NRF holds the Retail Advocates Summit in Washington July 29-30. The summit, formerly known as the Washington Leadership Conference, has brought retailers face-to-face with key policymakers for more than 80 years. (Source nrf.com)

The LP Case for Actively Engaging Customers and Associates 
Engagement, whether internal or external, always adds value to the bottom line. Actively engaging your customers means more than just a friendly greeting when they enter your store: It’s a complete strategy to build connections during the entire shopping experience, and it often begins before customers arrive at your door. But what about store associates? Do they feel connected to you and your brand? Do they have your interests at heart? Our real-world experience shows that active engagement of both customers and store associates generates tangible benefits: It decreases same-store shrink, results in higher basket values and stimulates return shopping events. This adds real value measured in dollars. (Source nrf.com)

Reinventing the Modern Bank Credit Card
Affirm CEO and Founder Max Levchin discusses mobile payments at Bloomberg’s Next Big Thing Technology Summit on Bloomberg Television’s “Bloomberg West.” Today, we are launching the very simple, but extremely convenient way of paying for purchases at the online point-of-sale and split them into several installments. If you do not trust or credit card, or if you can calculate that the api is way too high, we can make it simple for you. We can split it into three payments across three months, or six, or whatever, and we can make it transparent. (Source bloomberg.com)

What data breaches teach us about the future of malware: Your own data could dupe you  When a eBay suffered a massive data breach a few weeks ago, most of the attention revolved around the compromise of passwords and the vulnerabilities in the site’s security. While those are legitimate concerns, they obscure the most glaringly weak link in the security chain: people. Indeed, it was not a sophisticated exploit that facilitated the eBay breach, but an old-fashioned con. It’s been determined that as many as 100 eBay employees were likely victims of a social engineering scheme: an attack where the perpetrators arm themselves with enough information to pass themselves off as a known and trusted individual or organization and convince the victim to reveal valuable personal information—in the case of the eBay employees, their logins. (Source pcworld.com)

SEC Official: Corporate Boards Need to Oversee Cybersecurity Risk 
A U.S. Securities and Exchange Commission official called on corporate boards to make sure they are taking the necessary steps to address and oversee their companies’ cybersecurity risks. Ensuring the adequacy of a firm’s cybersecurity measures “needs to be a critical part of a board of directors’ risk oversight responsibilities,” Commissioner Luis Aguilar said in a prepared statement Tuesday at an event at the New York Stock Exchange. The role of board oversight in cybersecurity came into sharp relief late last month when a prominent proxy adviser urged the departure of seven of Target Corp.’s 10 directors for failing to protect the company from a high-profile data breach that compromised 40 million credit cards. The recommendation focused on directors on the board’s audit and corporate responsibility committees, which are often tasked with overseeing risk management. (Source wsj.com)

Bennet Hypermarkets Reduce Shrink and Improve Shopping Experience With Checkpoint Systems  Checkpoint Systems, a leading global supplier of merchandise availability solutions for the retail industry, today announced here at the NRF Loss Prevention Conference & Expo that hypermarket retailer Bennet has completed the rollout of electronic article surveillance (EAS) loss prevention solutions in its stores in Italy. The solution involves the installation of 1,000 P20 EAS antennas from Checkpoint’s EVOLVE solutions – as well as radio frequency (RF) tags, Alpha high-theft solutions and point-of-sale deactivators – in addition to the rollout of an RF source-tagging program aimed at increasing on-shelf availability, improving open merchandising while reducing labor costs and inventory shrink. (Source checkpointsystems.com)

Steve Sell of Tyco Integrated Security discusses 4 trends making an immediate impact on the LP industry – the cloud, big data, omni-channel retailing and mobility  There have been a lot of changes in the retail security meeting room — from who’s involved to what’s being talked about. It is generally not just the security and LP team in the room these days, as there are other internal stakeholders that include LP professionals, executives, store operations leads and other decision makers — all led by one, integral team member who has overall increased visibility in mind. And today’s conversation is likely focused on the cloud, big data, omni-channel and mobility, and how they impact the overall security strategy. The conversation and the players involved shifted because the world of retail technology and loss prevention (LP) is not the same as it once was, due to a change in how technology works, along with its expanded capabilities and in-store customer behaviors that have drastically changed from even 10 years ago. The cloud, big data, omni-channel retailing and mobility are just four of the big trends that are making immediate impacts on the traditional LP and security technology strategy and investment approach in retail security. (Source securityinfowatch.com)

U.S. Retail Sales Fell in First Week of June From May

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MO. # Cases $ Amount
Jan 91 $28,694,545
Feb 78 $62,949,449
Mar 76 $24,748,992
Apr 87 $25,056,828
May 95 $205,646,464
Total 522 $347,096,278



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MO. 2013 2014 %ñò
Jan 385 374 2.8%ò
Feb 310 313 .95%ñ
Mar 294 301 2.3%ñ
Apr 377 330 12.5 ò
May 385 303 21% ò
Total 1,751 1,621 7.4%ò



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Four Members of Shopping Lifting Gang Arrested in Pearland, TX Stealing From Walmart  Pearland Police recently arrested four members of an alleged shoplifting gang reportedly caught with a mish-mash of stolen goods including expensive electronic equipment outside an east Pearland Wal-Mart. The suspects were arrested after police reportedly found a plethor of alleged stolen goods including several TV media streaming devices, a computer modem and two scientific calculators, which were seized as evidence. (Source yourhoustonnews.com)

Trio steals thousands of dollars' worth of beauty goods over four months 
New York State Police say the three struck the Giant Food Store on eight separate occasions. Each time, they got away with at least $200 worth of health and beauty products that they hid down their pants. In a February incident, they stole $1,283.09 worth of goods. Anyone with information on these crimes should call State Police Swiftwater at 570-839-7701. (Source wfmz.com)

Philly men plead guilty to three-day, $133K robbery spree
Two Philadelphia men Tuesday told a county judge they blamed drugs and alcohol addiction for a three-day, six-figure, smash-and-grab robbery spree in which they stole $133,840 worth of jewelry from stores in three Lower Bucks towns earlier this year. James McGrath II, 40, and Mark Donato, 27, both pleaded guilty to receiving stolen property and conspiracy. McGrath also pleaded guilty to theft. Both admitted they used the money they stole to feed their addictions. (Source buckscountycouriertimes.com)
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Leadership & Development Series

Neil Watanabe, CFO for Anna's Linens
The Journey from LP to CFO, Part 3

This three part interview follows Neil Watanabe's career from an entry level management position through the control and loss prevention field all the way up to CFO. It explores exactly how he progressed and what elements played the biggest part in his climb up the ladder. Defining the path and understanding the steps allows the viewer to learn how one executive was able to navigate their way all the way up to the top.


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Shop On eBay With Bitcoins, ‘Very Soon’
Bitcoin is all set to become a mainstream digital currency with ebay and PayPal working on incorporating it into their online payment system. “I think there’s no doubt digital currency is going to play an important role going forward, and at PayPal, we’re going to have to integrate digital currencies into our wallet,” said eBay CEO John Donohue in an interview with CNBC. Though Donhue didn’t mention a start date, he said that the digital currency would slowly be integrated into eBay and PayPal services. The initial integration would be at peer-to-peer and international transactions level to facilitate merchants, according to International Business Times. (Source pymnts.com)

Storing consumer data loosely invites hack attacks, security experts say
With hackers stealing tens of millions of customer details in recent months, firms across the globe are ratcheting up IT security and nervously wondering which of them is next. The reality, cyber security experts say, is that however much they spend, even the largest companies are unlikely to be able to stop their systems being breached. The best defense may simply be either to reduce the data they hold or encrypt it so well that if stolen it will remain useless. Only a few ago, the primary IT security concern for many large corporations was stopping the loss or theft of physical disks or drives with customer information. “Information has become toxic for retailers because the more they have, the bigger a target they become,” said Lamar Bailey, security researcher at IT security firm Tripwire. “The ongoing rash of attacks brings into question what information an organization should be keeping.” (Source firstpost.com)

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

Be sure to attend Stuart Levine's NRF LP Session, "EMV Impact and an Omni channel Approach to Reducing Fraud" on Wednesday June 11, 11:30-12:30pm in room 304-305



Credit Card Breach at P.F. Chang’s
Nationwide chain P.F. Chang’s China Bistro said today that it is investigating claims of a data breach involving credit and debit card data reportedly stolen from restaurant locations nationwide. On June 9, thousands of newly-stolen credit and debit cards went up for sale on rescator[dot]so, an underground store best known for selling tens of millions of cards stolen in the Target breach. Several banks contacted by KrebsOnSecurity said they acquired from this new batch multiple cards that were previously issued to customers, and found that all had been used at P.F. Chang’s locations between the beginning of March 2014 and May 19, 2014. Contacted about the banks’ claims, the Scottsdale, Arizona-based restaurant chain said it has not yet been able to confirm a card breach, but that the company “has been in communications with law enforcement authorities and banks to investigate the source.” (Source krebsonsecurity.com)

Two arrested in credit card skimmer scam in Redlands, CA
Redlands police arrested two people Monday for attempted fraudulent use of account information, possession of stolen property, and possession of a skimming device, according to a police news release. The arrests followed an investigation after devices known as “card skimmers” were found attached to gas pumps at two local businesses. On Friday, employees at two gas stations discovered the skimming devices, which intercept credit and debit card information when a card is inserted into the card reader. Police disabled the skimmers and began a surveillance operation in order to identify the suspects when they returned to retrieve the devices. On Monday, police stopped a vehicle leaving the 7-Eleven and located the skimming device inside the vehicle. Officers arrested the driver, Oscar Manuel Meza, 37, of San Bernardino, and Jose Antonio Ramirez, 33, also of San Bernardino. (Source redlandsdailyfacts.com)

Festus, MO Wal-Mart shooting, 2 suspects in custody
One person is injured and two people are in custody in wake of a shooting that happened in the bathroom of the Festus Wal-Mart at about mid-day on Tuesday. The store remains closed while police conduct an investigation. It will reopen once authorities give the all-clear. Police say the victim was shot once, but the bullet hit both his hand and jaw. About 20 minutes after the initial call about the shooting, one of the suspects was arrested in the parking lot, according to Justin Wheatley of Missouri Highway Patrol, while the other person was apprehended on Second Street. Police believe this was an isolated incident, and that the victim and suspects knew each other prior to the shooting. (Source ksdk.com)

Truck Cargo Thefts Drop, Value of Heists Jumps
The number of truck cargo thefts in the U.S. decreased by 25% February through April, but the average loss value increased 98%, according to a new report from the logistics security services provider FreightWatch International. It recorded a total of 178 thefts; with 48 thefts in February, 80 in March and 50 in April. The average loss value per incident during the period was $245,101. (Source truckinginfo.com)

Fulton men conspired with store clerk to rob 7-Eleven, police say
A store clerk and two Fulton men faked the burglary of a 7-Eleven in May, police said. Daniel V. Craig, 21, and Andrew N. Jones, 21, entered the 7-Eleven wearing masks around 4:30 a.m. May 17, during Whitney's shift working there, police said. Craig and Jones stole money from a cash register, police said. Clerk Phillip "P.J." Whitney activated a panic alarm and told police when they arrived that he had been robbed. The burglary was intended to hide that Whitney was involved, police said. (Source syracuse.com)

Man Arrested For Theft After Heard In Galesburg, IL Mall Ceiling
An employee at the mall said she was exiting the building, but felt the need to go back inside for unspecified reasons. That’s when the employee allegedly heard the rustling. At that point, the head of mall maintenance was called along with police. After entering the mall, police say they allegedly saw an individual poke their head out. Once on scene, officers noticed the vehicle of 30-year-old Steven Nance in the parking lot. That’s when Nance was located and, due to outstanding warrants, was arrested. (Source wgil.com)

Smash-and-grab burglars destroy CVS storefront in northeast Harris County, TX
Deputies said a suspect or suspects drove a pickup truck into the front of a CVS store during an apparent burglary in northeast Harris County early Tuesday. It happened sometime around 4 a.m. in the 4100 block of Aldine Mail Route Rd just west of the Eastex Freeway. Deputies said they arrived to find the store’s front doors and glass entirely smashed in. (Source khou.com)

UK: Shoplifter punched security guard after she was caught stealing clothes

Delta Gas Station - Ridgefield Park, NJ - shooting/armed robbery - suspect fled
Dink's Produce Market - Rock Hill, SC - armed robbery
Dollar Store - Lehigh Acres, FL - armed robbery
Don's Retail Liquor - Wichita, KS - robbery

Family First Pharmacy - Tyler, TX - burglary
Fiesta Mart - Tulsa, OK - armed robbery
McDonald's - Pittsburgh, PA - robbery - suspects arrested after holding mgr at knifepoint, took cash
Miti-Mini Superette - Grand Rapids, MI - armed robbery
Woody's Gags and Gifts - Bryan, TX - armed robbery

Vendor Spotlight




FEI to Present at the National Retail Federation Loss Prevention Conference
FEI Behavioral Health, a social enterprise with a 35-year history and a leader in workforce resilience from crisis management to EAP, will present a session at the upcoming 2014 National Retail Federation (NRF) Loss Prevention Conference in Fort Lauderdale, Florida, running June 10-13, 2014. FEI’s Senior Director of Crisis Management Services Dr. Vivian Marinelli will present an informative workshop, “Best Practices in Accounting for People during Crisis Events,” on Thursday, June 12, at 10 a.m. EST. This presentation will discuss how to create a comprehensive Accounting for People plan in the event of a crisis. This session will identify ways to properly position an organization to effectively respond to information inquiries while ensuring that other response and recovery operations can proceed during a crisis. Participants will learn how a properly managed and executed family assistance plan can boost their organizations’ public image and assist with the successful resolution of a crisis. Participants also will review case studies outlining best practices other companies have used to account for people and successfully recover from crisis. To learn more about the 2014 NRF Loss Prevention Conference or FEI’s presentation, visit http://lp14.nrf.com. (Source prweb.com)

Only Half of Employees Feel Their Employers Are Prepared for a Severe Emergency  Only half of employees believe their workplaces are prepared for a severe emergency, according to the third annual workplace safety survey by Staples Inc. And nearly two-thirds of those polled said recent natural disasters have not led to their employers reassessing company safety plans. The survey, in honor of National Safety Month, also reveals that in the past six months, nearly half of businesses have closed due to severe weather, costing the economy nearly $50 billion in lost productivity. There are three top safety concern areas for employees: slips, trips, and falls, natural disasters and storms, and fire. (Source ehstoday.com)


Job Opening




Dir of LP & Risk Mgmt Gordman's Omaha, NE Gordman's
Director Digital LP Nike Portland, OR Nike
Director of AP Macy's Cheshire, CT Macy's
VP of Loss Prevention Dunkin Donuts Canton, MA Dunkin Donuts
Reg LP, Audit & Firearms Compliance Mgr Dunham's Sports United States Dunham's Sports
Central Investigator - ORC Home Depot Elmont, NY Home Depot
Business Continuity Mgr Bi-Lo Holdings Jacksonville, FL Bi-Lo Holdings

National Account Mgr



Downing & Downing

Dir of Loss Prevention


Philadelphia, PA

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Regional LP Manager Confidential San Francisco, CA Downing & Downing

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Job Opening




Senior Security Manager KFC & Pizza Hut Plano, TX Yum Success
Store AP Manager Home Depot Oakland, CA Home Depot
District Operations Mgr Home Depot Rochester, NY Home Depot
Store AP Manager Home Depot Baton Rouge, LA Home Depot
Dept Mgr LP & Safety Lowe's Columbus, OH Lowe's
Dept Mgr LP & Safety Lowe's Greensboro, NC Lowe's
eCommerce LP Manager TJX Companies UK, Greater London TJX Companies
Distribution Center LP Leader JCPenney Manchester, CT JCPenney
Loss Prevention Mgr Kmart Albany, GA Sears Holdings Corp
Loss Prevention Mgr Kmart Braintree, MA Sears Holdings Corp
Loss Prevention Mgr Kmart Colonial Heights, VA Sears Holdings Corp
Loss Prevention Mgr Sears Santa Cruz, CA Sears Holdings Corp


Chad Tice was promoted to VP of Loss Prevention, Construction and R&M for Books-A-Million, Inc.
Jayson Sutton was promoted to Sr. Director - Loss Prevention for Ross Stores, Inc.
Theresa Rowsell was promoted to Group Assets Protection Team Leader for Target.
Nicholas Koumalats, CFI was named Loss Prevention Investigator for A'GACI LLC.
Charles Alex O'Bannon, CFI was named District Asset Protection Manager for Stage Stores.

Post Your New Job or Promotion! Click Here


A Reformed Workaholic on How to Work Smarter  Working hard will get you to the path of success, but it can also lead feeling burnt out, long hours, and tons of stress. The key is to work smart, not just work hard. Here are some tips on how to work smart and mange your time. (Plan your week in advance)

Top 10 Ways to Say No and Save Time
Saying no is a management technique that isn't implemented enough. So often we are quick to say yes, and give away our time, and wonder what happened to the hours in our day. If your schedule is full already, it's time to say no, and use these tips to help you out. (Digital time out)


It Might Be "Pre-Crastination" That's Hurting Your Productivity  New research shows that rushing to complete the tasks on your to do list just to put a check next to them will hurt you in the long run. Seems contradictory, but trying to get things done quicker could mean extra effort exerted in the long run. (No rushing)

How to Get Promoted Without Working Long Hours  Think the key to getting that higher up position is to work as long as possible? Wrong! Working tons of overtime and being available at a moment's notice isn't the way to get ahead. Use these tips to maximize the time you have and still move up the ladder. (Focus on what's important)

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Loyalty is one of the most precious values there is and a loyal team that's unified in its goals and objectives, even in defeat, is strong and supportive. Loyal teams can make the largest tasks seem effortless and they create a sense of ownership of family that inspires individual performance and comforts individual failure. Earned slowly and grown daily, loyalty is a commodity no leader can be without because it fuels success, unifies purpose, and gives birth to exceptional performance. Without loyalty, teams splinter and lose focus on the true objectives. It's rare to build a truly loyal team and it's incredibly difficult to keep them together long term with private agendas always pressuring the balance. And yes, even loyal teams require balancing because at the end of the day it's always about personal agendas. Professional sports teams are constantly looking for that balance and the right players to fit as a team and the same holds true in business. With the right team, anything is possible and conversely one team member can destroy the entire balance. So being a team player is important even when you decide not to be.

Just a Thought,
Gus Downing

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