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June 13, 2013 SUBSCRIBE

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Ken Amos
was promoted to Divisional VP of Operations, Community Management and Supply Chain Initiatives for Walgreens.
Ken has been with Walgreens for over 22 years, originally joining them as a District Manager in 1991. In 2002, Ken was promoted to Divisional VP of Loss Prevention, a position he has held until this most recent promotion. Congratulations Ken!

US retail sales up 0.6% in May 
The Commerce Department said Thursday that retail sales increased 0.6 percent in May from April. That's up from a 0.1 percent gain the previous month and the fastest pace since February. Excluding volatile autos, gas and building supplies, core retail sales rose 0.3 percent. That's slightly higher than the 0.2 percent April increase. Sales increased at hardware and general merchandise stores, but fell at furniture and appliance stores. (Source

One U.S. Retailer Pulling out of Canada- The Retail Landscape is Already Getting Some Concern about the Long Term Competition as Safeway Looks to Sell their Canadian Stores  For 5.8 billion Canadian dollars, Sobeys will acquire 213 grocery stores in western Canada, 62 fuel stations, 10 liquor stores, 12 manufacturing facilities and four distribution centers. Proceeds from the deal will be used to pay down debt and buy back stock. Safeway also said some of the proceeds may be used to invest in ‘growth opportunities.’ The transaction is expected to close March 2014. (Source

Looks Like Talbots and Hot Topic are Family Members Now -Talk About Opposite Ends of the Pendulum  Sycamore Partners has acquired Hot Topic, and Hot Topic, Torrid and Blackheart concepts for about $600 million. Hot Topic CEO and chairman of the board, Lisa Harper, commented, “We are very happy to partner with Sycamore Partners. Their knowledge and expertise in the consumer and retail markets is precisely what we need to optimize both the Hot Topic and Torrid brands.” Previous transactions made by Sycamore Partners also include acquisition of Talbots, and a controlling interest in Mast Global Fashions from Limited Brands. (Source

No Saturation Point for Dollar General Yet  
Approaching a store count of 11,000, Dollar General Corporation isn’t concerned with reaching a saturation point yet. Dollar General Markets plans to hit 100 locations shortly, opening 25 to 30 ‘pretty quickly.’ The plans are still ‘research in process’ however. (Source

Wal-Mart Adds More Temporary Workers to Staff 
This is the first time the retailer has done so outside of the holiday season. A survey of 52 Wal-Mart stores showed that 27 were hiring only temporary workers. Hiring temporary workers ensures that the company will be adequately staffed on busy days, without having to hire additional staff at full-time. This strategy could save money for the big retailer, by cutting back on labor costs. These temporary workers are hired on 180-day contracts, and could eventually be hired for a regular part-time or full-time position, or keep their temporary status if they wish. (Source

Online Prices Still Can’t Be Beat  
Brick and mortar stores have been dealing with the challenge of emerging low-priced web retailers, but it’s often more convenient for customers to purchase goods online because of the lower costs. Despite some retailers throwing out a Hail Mary tactic of “We’ll match the best price you can find on the internet,” the customer hunts down the internet prices first, which only results in losses for the retailer. The solution, it seems, is that physical stores need a new merchandise selection. Here are categories of merchandise which will help give the customer a reason to shop in stores: Well-branded, highly differentiated, and exclusive; non-exclusive with a twist of differentiation; non-exclusive and non-differentiated but at a discount; non-exclusive, non-differentiated, no discount, but advantageous to buy at a store. The optimal merchandise assortment would be a mix of all of these. The new mantra for physical store’s success should be ‘creating and capitalizing on value.’ Offer products that give customers a reason to come into your store. (Source

Customer Cloud Data - Do You Know Who Has Access?  
Cloud contracts should include a provision requiring the vendor to notify the customer when it receives any legal request for production or accessing customer data, however many contracts lack such protection. Customers should insist that such a provision should be in the contracts. Customers should be taking into account, when putting data into the cloud, that some legal requests specifically prevent the cloud provider from notifying the customer. (Source

45% Report Increased Spending More on Physical Security in 2012 
According to a survey conducted by IMS Research, budgets for physical security equipment continues to increase, with 45 percent of end users reporting that their security funding increased during 2012. The survey involved more than 200 responses from readers of Security Director News, primarily security managers, CIOs and risk managers representing end users from across North America. Forty-four percent said their budget for physical security equipment now exceeded $100,000 a year, with 20 percent reporting an annual budget of more than $500,000. Niall Jenkins, manager of video surveillance and security services research at IHS, said the results show that end users continue to feel their facilities could be vulnerable and are willing to take steps to improve security. A perceived change in risk was the most influential factor when it came to installing or upgrading physical security equipment. (Source

Tyco Announces New Anti-Theft Tag for High Heels
The groundbreaking Sensormatic Acousto-Magnetic hard tag for high heels which is applied with an adjustable knob, offers ensured protection of the merchandise, but allows the customer to still get the shoe-fitting experience. Retailers can still get the trusted Sensormatic protection to help lower shrink and increase profitability in the footwear department now, where such anti-theft tagging issues were once unavailable for high heels. (Source

Shrink Reduced at Leading US Grocery Retailer with Tyco’s Sensormatic Acousto-Magnetic EAS Technology  The findings based on a study conducted by IDC Retail Insights show that the EAS technology deters theft which minimizes loss, and improves inventory management while maximizing labor usage. The study evaluated the shrink performance of four stores over six months by using Tyco’s Sensormatic brand AM EAS technology and compared the results with stores who did not use EAS. The results: shrink in general merchandise and drug departments was reduced by 79 basis points, in stores that had the EAS technology. Read the complete study here. (Source

Chinese seller of more than $100M pirated software sentenced to 12 years in US prison  Li Xiang, was convicted of conspiracy to commit wire fraud and criminal copyright infringement for operating the website, according to a U.S. Immigration and Customs Enforcement (ICE) statement. He sold more than $100M worth of pirated software from from this website. The specific software titles sold by Li were not detailed in the statement but characterized as those for aerospace simulation and design, defense, electronics, energy, engineering, explosives simulation, intelligence gathering, manufacturing, mining, space exploration, mathematics, storm water management and manufacturing plant design. The $100 million in revenue was achieved with 700 transactions to just 400 customers -- an average sale price of over $140,000 per transaction. U.S. Immigration and Customs Enforcement said his sentencing represented "one of the most significant cases of copyright infringement ever uncovered and dismantled." (Source

DNA Databases Assembled by Local Law Enforcement  
Across the country, local law enforcement agencies have started gathering their own DNA databases of potential suspects, some collected with their knowledge and some without. This trend, during already growing privacy concerns, is going to rise even more after the Supreme Court’s decision upholding a Maryland statute allowing the authorities to collect DNA samples from people arrested for serious crimes. Law enforcement officials stress the benefits of these local databases, saying they can use the DNA can address crime conditions in local communities, instead of waiting for the state crime labs to analyze the evidence. A concern regarding local DNA databases is that there are less strict regulations surrounding the database, and in many jurisdictions victims’ DNA could go into the database, as well as the suspects. (Source

NYC Council Bill Targets Chinatown’s Counterfeit Empire  
If the bill passes the city council, customers caught buying counterfeit merchandise could also be punished with a year in prison, or a fine of up to $1000. Council member, Margaret Chin, said counterfeits deprive the city of at least $1 billion in tax revenue per year, which could go towards making improvements in the community. This bill would certainly affect Chinatown, where counterfeits labeled with high name brands, are sold for next to nothing. The bill, if passed, would be the first in the U.S. to criminalize the purchase of counterfeits. (Source

International Art Forgery Ring Stopped by German Police 
German police said they have broken up a multi-million-euro international forgery ring which produced fake Vasily Kandinsky works of art. Since 2005, the ring is believed to have made and sold more than 400 fake paintings as ‘previously unknown works’. Names of the two that have been arrested have not been released, but they are 67-years-old and 41-years-old. (Source

$50M Belgium Diamond Heist May Be Larger Than Reported, Upwards to $400M 
Belgian authorities said today they were investigating whether the spectacular diamond heist at Brussels airport in February might have yielded much more than the $50 million reported at first. The Daily reported on the arrest of the 31 people suspected of being responsible for the heist in May, where estimates were originally around $50M. The Brussels prosecutor's spokeswoman said that Moroccan investigators have said that the booty was "much bigger than originally anticipated." De Morgen newspaper said the Moroccan investigators placed the total at 300 million euros ($400 million), but Bijnens would not confirm the figure. However, the Antwerp World Diamond Center immediately sought to quash such rumors, saying "The value of the diamonds that were stolen in Zaventem are well and truly $50 million". (Source

Suspect Arrested for Bomb Threats to Burlington Coat Factory in California 
On May 28th, the Burlington Coat Factory in Thousand Oaks received a threatening call. Police arrived at the scene, searched the premises and found no bomb or suspicious package. The investigation led to the arrest of 23 year old Brandon Wimsatt. He was arrested for falsely reporting a bomb to a business and was booked into the Ventura County Pre-Trial Detention Facility. (Source

Police Looking for Lingerie Store Arsonist in Dana Point, CA  Police on Thursday are looking for Jennifer Colwell who is charged with trying to burn down a Dana Point lingerie store, after she failed to show up for a court date. She was arrested in October for allegedly trying to burn down Intimate Obession. She allegedly soaked some lingerie in gasoline, tossed it into a pillowcase and set it on fire, according to police. (Source

Missouri Police Investigating String of Break-Ins at Car Dealerships  Thieves first hit local dealerships in Carthage and Joplin on May 19th. That was just the start with a total of eight crimes that could be connected. The cases generally involve a break in at a car dealership where the thieves zero in on the contents of the safe, taking an undisclosed amount of money. Carthage Police Chief Greg Dagnan said, "I know that people pull onto car dealerships at night to look at the cars and shop. And if anybody sees anything suspicious, anybody going in or out of the dealership in the early morning hours, we would want them to call 911. Or if they see vehicles sitting by the car dealership as if they're watching the dealership, it'd be great if they'd call us." (Source

Man Walks out With $100,000 Worth of Tiffany Necklaces 
A smartly dressed man was captured by the surveillance video walking into the Tiffany store on Fifth Avenue, engaged in conversation with the employee, and then walked out of the store with two necklaces, worth about $100,000 total. No injuries were reported, but the suspect is wanted for grand larceny. (Source

47% Increase in Shoplifting at Leesburg Corner Premium Outlets 
In the first quarter of 2012 shoplifting reports showed an increase of another 21% over the same time period in 2012. Police Chief Joseph Price says they have stepped up their policing at the outlets, which has led to improved relationships with the store managers, as well as more reports. Analysis of the data showed two types of organized retail crime taking place at the outlets: transient crime and habitual offenders. Data also showed that the offenders were not residents of Leesburg or Loudon. (Source

Two Caught Returning Stolen Items to Colorado Stores Including Walmart, Home Depot, Target and Fresh Document  The thieving duo, Andrew Loren Skinner, and Chaunel Roberts are charged with one second-degree felony and five class B misdemeanors. For the past ten days, the pair has been shoplifting items, and then going to the customer service desk and asking for a refund for the stolen goods. They repeated the same process two more times in the same week, at the same store, and were handed gift cards for their refund. It was at this store, Smith’s Food & Drug Center where they were finally stopped. The employee recognized the pair from a video, where they were caught shoplifting the merchandise. Skinner and Roberts admitted to the thefts during an interview with police, and also said they had done the same thing at Walmart, Home Depot, Target and Fresh Document. (Source

Rite Aid Holdup Leads to Arrest 
Richard Stone, of Stoughton, was arrested for alleged armed robbery at a Rite Aid Pharmacy. Stone allegedly robbed the store at knife point Wednesday night. He was found and arrested with the help of North Attleboro Police. (Source

South Carolina Subway Robbed by Man in Mask 
Powdersville Subway was robbed Thursday morning by a man dressed all in black, covering his face with a mask and hands with gloves. The manager was getting ready to open the store for the day, when the robber forced him inside, demanding money from the safe. Deputies said the suspect hit the victim in the head with his gun before running away with cash. The manager was treated at the scene for his injuries, and the suspect is still at large.






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Partnerships are Key for Building Organized Retail Crime Action Plans  Yesterday at the NRF's Loss Prevention Conference and EXPO, attendees heard from several speakers on the topic of building a cohesive organized retail crime action plan, through creative partnerships. Partnerships extending to law enforcement and the shopping center industry as well. Steven Crumrine, Director of Corporate Security for General Growth Properties (GGP) discussed the partnerships his organization has with several retailers. Working with partners, they created a Top 25 ORC Report to identify "hot spots" that are being targeted by thieves.

Nelson Harrah, Director of Organized Retail Crime for Gap, Inc. followed Crumrine with his own case studies of curbing ORC in locations across North America. Reiterating the procedures identified in the ORC action plan, Harrah emphasized that it’s critical for retailers to focus on the “pain points,” which can be overcome through proper training exercises, education, and open communication between your in-store staff and mall security. Read more here.



Special Agent Expresses Impact of Organized Retail Theft  
Special Agent Scott Springer of the U.S. Homeland Security Investigations, talked about organized retail theft at the Panhandle CrimeStoppers’ meeting on Tuesday. He explained that it’s hard for the consumer to notice whether an item is stolen, repackaged and resold, but he mentioned if the label is torn, it is a very good sign of retail theft. He also said that more expensive items are usually the target of those involved in organized retail theft, such as cigarettes or baby formula. Springer mentioned that sometimes there are links between terrorist activities and organized retail crime, but the majority of organizations involved in retail theft are just people being greedy. (Source

U.S. Federal Prosecutors Charge Eight People with Multimillion-dollar Fraud 
The eight suspects are charged in connection to a fraud that siphoned money from hacked accounts at banks, laundered it and sent it overseas. Four have been arrested so far, and the rest are still at large. Starting in 2011, hackers gained access to accounts at 15 financial institutions, but it didn’t stop there. They attempted to send money to pre-paid debit cards, and then converted the money into cash. The money was then transferred into secondary bank accounts. Prosecutors say they have been able to track down at least $15 million in stolen money. (Source

Two ORC Suspects Arrested in Boise, ID, Part of Larger Crime Ring  Peggy Williams and Lex Lowman were arrested Monday on outstanding felony warrants for robbery. An investigation started back in March after the couple allegedly entered a store in Boise and concealed a stereo in a large duffel bag and removed the security device. During the investigation, officers collected information that led them to believe that more people were involved in a series of organized thefts over various retailers during a period of several months. (Source

Five More Members of ORC Ring Busted in Boise 
In addition to the two arrests made in the above case, five more people were arrested last week believed to be part of the theft ring involved in stealing, shipping and selling stolen merchandise for profit. Police received a call from an employee reporting a theft, recognizing the description of the suspects, and with a similar description of the get a way car from an incident the day prior. The suspects abandoned their vehicle prior to police arrival. Upon search of the vehicle, officers found $2,400 worth of stolen merchandise, evidence of items being shipped to an address in Portland area, and evidence the suspects were connected to other shoplifting crimes in other cities across Oregon and Southern Idaho. Suspects were apprehended at a hotel near the Boise Airport. (Source

$7000 of Merchandise Stolen from Prime Outlet Stores - Five Women Responsible  Five suspects from Norfolk and Virginia Beach allegedly stole more than $7000 worth of products from James City County Prime Outlet stores. The band of five women face more than 100 counts of shoplifting. Employees at Coach said they spotted the women putting the goods into shopping bags, and alerted the police immediately. The suspects had their shopping bags lined with aluminum foil and duck tape to combat the alarm sensors, and they carried wire snips to remove any visible sensors. (Source

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Vendor Spotlight

Axis Communications Enhances Integration with Software Partners to Strengthen Global Offerings and Drive Proactive Surveillance

Axis formally announces three Application Development Partner levels; commits to increasing local support to foster open engagement and grow mutual business

CHELMSFORD, Mass. – NRF-LP Booth #1201 – June 12, 2013 Axis Communications, the world leader in network video surveillance, today announces it has evolved its Axis Application Development Partner (ADP) Program to increase intelligent software solutions for regional end-customers by enhancing local support and creating a more defined partner program.

The ADP Program enhancement announcement comes in time for Axis’ Global ADP Conference at the company’s headquarters in Lund, Sweden, and during the NRF-LP retail show in San Diego where Axis ADPs will be showcasing intelligent retail analytics in booth #1201.

Axis has strengthened the ADP Program by recruiting more dedicated personnel for closer collaboration with regional software developers. Exchanging local capabilities, market knowledge and cultural/legal awareness will result in earlier and easier integration of Axis products and capabilities with specific software solutions, especially those that are adapted for a certain region or industry segment.

“We see the opportunity to work more closely with ADPs of strategic importance in local markets as an important step in maintaining our continued global market leadership. By making an investment in dedicated Axis resources in all regions, we will continue to upgrade the ADP Program, further strengthen our market-leading position and create true win-win partnerships,” said Bodil Sonesson, VP Sales, Axis Communications.

“The ADP Program has grown from roughly 60 partners in 2002 to well over 1,000 software developers globally today,” said Rob Muehlbauer, Axis’ Business Development Programs and ADP Program Manager in North America. “By better defining ADP levels and growing our local support by committing more resources, we can drive the industry toward an era of proactive surveillance through intelligent network video solutions for our mutual end-customers.”

Axis has formally introduced three levels of partnership in the ADP Program to foster open engagement, grow business and reward loyalty with clear benefits and requirements:

Application Development Partner
All qualified software vendors that are ready to integrate their commercial software with Axis network video products are eligible to join the program as an Application Development Partner. Axis offers a number of technical development tools, support and marketing benefits to help the ADP have a successful start.

Silver ADP
Partners at the Silver level grow their business alongside Axis, focusing on joint installations, new opportunities and marketing initiatives. Silver ADPs successfully meet the demands of Axis end-customers with specific software solutions for prioritized industry segments.

Gold ADP
Gold ADPs are market leading companies that work very closely with Axis to focus on early integration and joint business development. Gold Partners provide robust, flexible and scalable network video applications. They offer first-line support and have demonstrated that Axis is their preferred network video surveillance vendor.

Axis' Application Development Partner Program offers focused tools, services and training to meet specific customer needs. For example, along with leveraging a public application programming interface (API), Axis provides partners with various software development kits (SDKs) to more easily integrate Axis network video streams into their applications. Additionally, Axis offers the Embedded Development SDK to enable partners to write applications for the AXIS Camera Application Platform, as well as the Axis Virtual Camera that allows developers to simulate multiple camera streams to test application performance.

The ADP Program is a cornerstone of Axis’ partner network and of key importance to Axis as it helps software vendors fully integrate Axis network video products into end-customer solutions. By providing open programming interfaces, dedicated support and technical documentation and specifications, application developers can easily integrate with Axis’ broad product portfolio and unique capabilities.

For more information about the Application Development Partner program, please visit

Matt Flanagan
fama PR, Inc.

Domenic Locapo
Axis Communications Inc.



Job Opening




Mgr, Asset Protection RSC Winn Dixie Baldwin, FL Winn Dixie
Asset Protection Manager The HoneyBaked Ham Co. Alpharetta, GA The HoneyBaked Ham Co.
Dir, Sec. Risk Info & Analysis Target Minneapolis, MN Target
Senior Director, LP Corporate Hoffman Estates, IL Sears Holdings Corp
Director of Loss Prevention CVS Caremark Lumberton, NJ CVS Caremark
Sr Mgr of Global Security YUM! Brands Louisville, KY YUM! Brands
Director of LP - East Zone Express Miami, FL Express

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Downing & Downing

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Philadelphia, PA

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Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Exec Team Leader AP Target Savannah, GA Target
Mgr, District LP Walgreens Kentwood, MI Walgreens
Mgr, District LP Walgreens Pittsburgh, PA Walgreens
District LP Manager Walgreens Glastonbury, CT Walgreens
Asset Protection Mgr BJ's Wholesale Club Framingham, MA BJ's Wholesale Club
Distribution AP Mgr Meijer Pleasant Prairie, WI Meijer
Area LP Manager Family Dollar San Antonio, TX Family Dollar
Regional LP Manager Zale Corp Richmond, VA Zale Corp
Loss Prevention Mgr American Girl San Francisco, CA American Girl
Security & LP Mgr Net-A-Porter Mahwah, NJ Net-A-Porter
District LP Manager TJMaxx Germantown, MD TJX Companies
AP Manager Sam's Club Waldorf, MD Wal-Mart
AP Manager Sam's Club Timonium, MD Wal-Mart
AP Mgr in Training Walmart Toledo, OH Wal-Mart
AP Mgr in Training Walmart Coral Springs, FL Wal-Mart
AP Mgr in Training Walmart Payson, UT Wal-Mart
AP Mgr in Training Walmart Hodgkins, IL Wal-Mart
Area Manager AP All Facilities Shelbyville, TN Wal-Mart

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Ken Amos was promoted to Divisional VP of Operations, Community Management and Supply Chain Initiatives for Walgreens.
Ben Thomas was named Territory Investigator for Gap Inc./Old Navy.
Donald Lindsley
was named Asset Protection Manager for Wal-Mart Stores.

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Leadership: Follow the Golden Rule- Mostly  Do unto others as you would want done to you: great in theory but not one hundred percent good in practice. Everyone is not the same, so doing what you would want done for you is not always what the other party will want. Trying to figure out what the other person wants however is a lot more tricky, but it could save future mess-ups. (Use the Platinum rule instead)

Leading People in an Anxious World
Safety is the top concern throughout America, and this concern has led us to become anxious about natural disasters, guns, terrorists, among others.  It is important for leaders to understand, then, that there are different levels of concern for certain safety topics, and all safety  concerns should be taken sensitively. Here are some considerations to take regarding safety in the workplace. (Everyone has a different safety threshold)

Successful People vs. Everyone Else
Surprisingly, there is nothing that separates those who are successful from everyone else. Crazy, huh? In most cases, success is not something you are born with, it's something you make of yourself. You will be more successful if you go for things that are not in your grasp. It's just that simple: if you strive to achieve more you can gain more. (Find what drives you and go for it)

Leader or Manager?
A leader is not always a manager, and the opposite is also true. Leaders and managers have different skill sets: leaders can unite employees around a specific vision. Leaders are followed because of this strong belief in the vision. Managers are skilled at executing the vision and also guiding employees on how to do so. They are skilled in making the differently moving parts come together. (Which are you?)

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Social media can be a fantastic platform for every company and executive, but it can also be a nightmare. Mixing personal with professional oftentimes sends the wrong messages and can absolutely destroy the image a professional needs to maintain in the public arena. Maintaining boundaries and separating the two can oftentimes be difficult to accomplish as corporate America searches for every piece of information they can find on executives and companies. And regardless of what anyone says, your professional image should always take precedence over your personal image in the social media world.

Just a thought,
Gus Downing

Gus Downing

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