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 June 16, 2014


The LP Industry's #1 News Source - Informing, Educating and Instilling a Sense of Community

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News Brief - Sponsored by WG Security Products

Kelvin Davis was promoted to Director of Risk Management EH&S, Casualty Claims for Family Dollar. Kelvin has been with Family Dollar since January 2014. Prior to joining Family Dollar he worked for Lowe's for about 14 years, with his last position as Regional Safety & AP Manager Distribution. Kelvin holds a BA in Communications from North Carolina State University and an MA in Occupational Safety and Health from Columbia Southern University. Congratulations Kelvin!


The D&D Daily makes history again with
"Live in Ft. Lauderdale" at the NRF LP Show

Stay tuned for new episodes from our biggest show yet!

Thank you to everyone who attended or tuned in online last Thursday for our live broadcast from the NRF Loss Prevention Conference & Expo. A who's who of industry leaders joined us for a jam-packed seven hours of interviews, insights and a whole lot of fun! For those who could not attend or watch the live stream online, we will be publishing all the sessions from the show, as well as the entire full broadcast here on the Daily. We will also be producing DVDs of the broadcast free-of-charge for any of our readers who would like a copy.

Thank you to everyone who helped make "Live in Ft. Lauderdale" a huge success! We at the D&D Daily and the Loss Prevention News Network (LPNN) have enjoyed bringing you the industry's first and only live broadcast events, as we continue our mission of educating, informing and instilling a sense of community for the retail loss prevention industry. Stay tuned for more!


NRF recognizes LP Volunteers in Action
For almost a decade, NRF has recognized leaders in the loss prevention community who give their own time and resources to support the communities where they live and work. At this year’s NRF Loss Prevention Conference, the spotlight was on three specific stories of individuals and teams at Barnes & Noble, L Brands and Kroger. These Volunteers in Action made a difference by volunteering and creating new initiatives to help their colleagues and their communities. (Source nrf.com)

Target: 'Glitch' throughout stores not hacker-related. Target Corp. confirmed Sunday night that a “glitch” in its system had caused delays at registers at some of its U.S. stores, but added that it is not in any way related to a data security issue or a hacker. Customers around the country took to social media Sunday night reporting long check-out lines due to ­registers not working. Target did not elaborate on the exact problem or problems, but said it would provide updates as they became available. It also was not immediately clear how many stores were affected by the glitch. "Earlier this evening, Target experienced a glitch that impacted the speed of checkout at some of our U.S. stores. Since that time, we’ve been able to restore our check-out process. Once again, we sincerely apologize to anyone inconvenienced by this issue," Molly Snyder, a company spokeswoman, said in an e-mail on Sunday. The glitch comes at an inopportune time for the retailer, which is still trying to regain customers’ trust following the crippling data breach late last year in which millions of customers’ information was ­stolen by cyberthieves. Since then, the Minneapolis-based retailer has been stepping up promotions to draw shoppers back to its stores throughout the country. (Source startribune.com)

OSHA Investigates Two Fatal Accidents at Amazon Distribution Centers.  An investigation has been launched into two fatal accidents at Amazon distribution center facilities within six months of each other. The U.S. Department of Labor, specifically the Occupational Safety and Health Administration (OSHA), is currently working in Carlisle, Pennsylvania after an incident on June 1. Jody Rhoads, a 52-year-old employee of Amazon, was killed while operating a motorized jack for moving pallets. The equipment crashed into shelving, pinning Rhoads underneath. An Amazon spokesperson has stated that their prayers go out to Jody Rhoads’ family. They have also agreed to fully cooperate with the investigation by OSHA. The company also said that they are taking these incidents seriously, because any accident is one too many. The other fatal occurrence happened on December 4, 2013. Ronald Smith, a 57-year-old employee of Amazon, but considered temporarily staffed by Abacus Staffing, was killed when he was dragged and then crushed on a conveyor belt. Though he survived the initial incident, he later died at the hospital. (Source guardianlv.com)

Apple iOS 8 Scrambles In-Store Customer Tracking. 
Apple’s (AAPL) upcoming iOS 8 mobile operating system update includes a feature that will make it harder for retailers to track shoppers’ in-store movements. User privacy—in this case, the physical detection of devices—is probably more of a flashpoint issue now than ever before, catching the attention of Congressional legislators, including Sen. Al Franken (D-MN), who recently proposed a law making it illegal to collect local data without a user’s consent. It appears that Apple, which is tracking user movements in Apple stores with its iBeacon technology, has taken exception to retailers’ monitoring a shopper’s movements by tracking the Media Access Control (MAC) code associated with wireless Internet connections, as reported by Ars Technica and other outlets. (Source thevarguy.com)

IP Technology Transforms Retail Security - Cam Connections, Inc. execs discuss the new hurdles of the LP industry  As many security integrators are aware, the retail security market has experienced a pretty dramatic shift in the past decade, which makes selling to this huge market a trickier proposition. Retail security departments that are dominated by decision makers from the loss prevention side of the equation are dwindling. Analog cameras are reaching their end of life — and with that, a retail security operation’s need for live operators is declining as well. Bottom line is that it will take a forward-looking integrator, entrenched in the world of IP technology and IT departments, to make inroads in the retail market. “It is just a more complex sale,” explains Chris Lesnewski, CEO of Cam Connections Inc., Lakeland, Fla., an integrator specializing in, among other things, loss prevention and retail security. As much or perhaps more than in any market, the transition to IP technology has created a major transformation in retail security. As retail security departments wean themselves off of analog PTZ cameras, it creates more opportunity for efficient operations. “It’s a lot less drain on the hours it takes to do a case,” explains Robert Bull, president of Cam Connections and member of the Board of Advisors for the Loss Prevention Research Council (LPRC). “Going back 4-5 years, our retail customers had an active security agent in the store where all they basically did was monitor that PTZ and follow potential shoplifters around. IP definitely eliminates that. (Source securityinfowatch.com)

Canon acquires Milestone to make major advance in network video surveillance business  Canon, world leader in imaging solutions, today announced it has signed an agreement to acquire Denmark-based Milestone Systems A/S, a world leading provider of open platform video management software, via its subsidiary Canon Europa N.V. The new combination will create a formidable player in the fast growing network video surveillance market by combining the strengths of Canon’s innovative imaging technology with Milestone’s best in class video management software expertise. (Source milestonesys.com)

H&M opening big on Fifth Avenue; 57,000 SF - store is its largest to date.

Sycamore Partners seeks to acquire Express
Express Inc. confirmed that it has received a letter from Sycamore Partners, which has a 9.9% stake in the retailer, indicating that the private equity firm is interested in acquiring the company. In response, Express adopted a one-year “poison pill” shareholder rights plan that would double its shares of common stock in the event any stockholder acquires 10% or more of the company. (Source chainstoreage.com)

Cargo theft gets more sophisticated
The Transported Asset Protection Association (TAPA) launched what it calls the most comprehensive supply chain security standards in TAPA’s 17-year history to combat increasingly sophisticated thefts. The new 2014 versions of TAPA’s Facility Security Requirements and Trucking Security Requirements are the result of a year-long review process involving TAPA members worldwide. “Organized gangs of criminals around the world are becoming more sophisticated and daring in their attempts to steal products during the logistics process, and that’s why we regularly review and often upgrade the standards,” Paul Linders, who leads TAPA’s global standards committee, said. The association says cargo crime is no longer petty, opportunist theft carried out by individuals. Today, it is coordinated by organized international gangs whose attacks often involve violent and armed hijackings of vehicles, facilities and employees as well as fraudulent pick-ups, fake police stops, bogus personnel, slashing open trailer curtains and attacks on moving vehicles. (Source aircargoworld.com)

Canadian Trucking Alliance plans closer ties with law enforcement to fight cargo crime. The Canadian Trucking Alliance (CTA) plans to increase its level of co-operation with law enforcement officials in order to combat the problem of cargo theft. Actually, as part of its goal to draw more attention to the topic, the organization is promoting the use of the phrase “cargo crime” instead of the more innocuous sounding “cargo theft” when dealing with politicians, police officers, the insurance industry and the general public. It is terminology adopted after the CTA commissioned a report about the topic in 2011. It was that report—and what has been done in the wake of the report—that was the focus of the CTA’s recent “2014 Cargo Crime Report Card” seminar. (Source trucknews.com)

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McDonald's continues to struggle in the U.S.

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Ten Michael Kors bags stolen from Monroe, NC Belk store. 
Police in Monroe say a shoplifter stole 10 designer handbags and several bottles of cologne from Belk on Saturday afternoon. Around 1:30 Saturday, Monroe Police were called to the Belk store in Monroe after a loss prevention officer reported a large theft. The loss prevention officer told police a black male entered the store at the Dickerson Boulevard entrance and walked straight up to the cologne counter and lifted three bottles. The man then went to the purse area, pulled out a large bag and put 10 Michael Kors handbags and the bottles of cologne in the bag, then left the store the same way he came in. (Source wcnc.com)

Ulta Beauty Employees Pepper Sprayed by fleeing $1000 shoplifter in Annapolis. 
Anne Arundel County Police are looking for two women accused of a shoplifting incident that involved two employees being pepper-sprayed. According to police, a woman shoplifted about $1,000 worth of fragrances from the Ulta Beauty cosmetics store in the Harbor Center shopping plaza in Annapolis around 3:37 p.m. Friday. After the woman left the store, an employee confronted her and tried to grab the bag with the stolen goods. Police say that's when another woman waiting outside the store pepper-sprayed the employee. The employee received treatment at the scene before being taken to a hospital for more treatment. The store manager was also pepper-sprayed but refused medical treatment. (Source wbal.com)

Sledgehammer-wielding thief makes off with watches from Saks in Troy, MI. 
A brazen thief used a short-handled sledgehammer to smash a jewelry case and make off with high-end watches from a crowded shopping mall Friday, according to police. The smash-and-grab robbery occurred at about 6 p.m. at the Saks Fifth Avenue store in the Somerset Collection on Big Beaver Road in Troy. Police initially responded to reports of gunfire at the mall from panicked shoppers, but it turned out to be a reaction to the sound of the hammer smashing the glass showcase, Troy Police Capt. Robert Redmond said. The suspect made off with a number of high-end watches, said Redmond, who did not disclose the exact number or their value. The Saks store is known to carry watches worth more than $10,000 each. (Source freep.com)

UK: The truth about Britain's black market traders: 
Derelict streets with rows of empty shops are hiding hundreds of stores selling fake designer goods where you can pick up 'Jimmy Choos' for £10. A hidden shopping mall selling fake designer goods has been discovered behind a row of derelict shops. The secret shopping village - on a once bustling street in Manchester - is packed with fake Louis Vuitton handbags, Nike football shirts, and Jimmy Choo shoes. Visitors to the black market in Bury New Road stock up in bulk and then sell the goods across the country. The 20 shops reportedly operate on a 'spotter system' - whereby a lookout will stand outside the shuttered shop front and use mobile phones to alert colleagues inside if police are near. While most of the business comes from those buying in bulk, individual shoppers also visit the underworld factory to buy fake handbags, sunglasses and sports gear. (Source dailymail.co.uk)

Alleged Best Buy serial shoplifter arrested.
A serial shoplifter is behind bars this afternoon, accused of stealing from local Best Buy stores at least six times since November of 2012. Police said Wallace Sanders Jr. would pick out video games, DVDs and tablets, hide them in his jacket and walk out of the store to a waiting get away car. He has been charged with stealing more than $9,000 worth of merchandise. (Source whas11.com)

Four arrested in investigation into 'shoplifting gang' in Toronto. 
Four women have been arrested in a police crackdown on shoplifting at a Toronto-area mall. Halton regional police say they joined loss prevention experts from Mexx, Banana Republic and The Gap stores to respond to "increased criminal activity" at the Toronto Premium Outlets mall in Halton Hills. A two-day operation was launched this week at the mall west of Toronto as a way of dealing with what police allege are "gangs of roving shoplifters" who have been plaguing many area malls. Police say the arrests were made after officers changed into street clothes and began patrolling various stores. (Source thespec.com)

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Leadership & Development Series

Bill Titus, Current Managing Director for Price Waterhouse Coopers and former VP LP & Safety for Sears Holdings

Meet Bill Titus, with over 30 years of retail experience and having helped successfully designed and built four major retail Loss Prevention programs, he's arguably one of the most successful LP executives in the industry. In this three-part series Bill talks about his career, his accomplishments, and his ability to develop Loss Prevention programs that have delivered industry leading shrinkage results. He shares how he's integrated certain management philosophies into the fabric of his programs and how he's molded Loss Prevention executives to fit his successful LP models. This 35-minute interview broken down into three parts will give you a look inside how one of the leading LP executives of our time has been so successful. Filmed January 2012.

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The cyber security perception gap: You’re not as secure as you think
Cyber security blogger Brian Krebs is so good at exposing hackers that he’s become a constant target for them, and his story is so interesting that Sony Pictures recently bought the rights to a New York Times article about his life. The former Washington Post cyber security journalist, who now runs the popular blog KrebsonSecurity.com, came into the spotlight after one dark day last November – the day he broke the news of Target’s data security breach. Krebs lurks about in some sketchy online neighborhoods where criminals sell and buy valuable credit card and personal information. In a keynote at NRF’s Loss Prevention Conference & EXPO, Krebs described how he discovered the breach and gave an inside look at how hackers operate. The reality is that cyber criminals are constantly innovating, what Krebs cleverly calls “criminovation.” In the picture he paints, hackers are highly sophisticated and organized about getting around anti-virus software and security measures, so while companies may think they’re secure, it’s very likely they’re not. (Source nrf.com)

US Marshals will auction rather than destroy seized Silk Road bitcoins
More than US$17 million in bitcoins seized from the Silk Road is planned for auction by the U.S. Marshals Service, affirming that the country's law enforcement views the virtual currency like any other asset. Slightly more than 29,656 bitcoins will be auctioned online on June 27 over a 12-hour period, according to a notice. Interested bidders must put up a $200,000 deposit, provide a government-issued ID and certify they're not affiliated with alleged former Silk Road boss Ross William Ulbricht. (Source csoonline.com)

Lowe’s strives for competitive advantage with life-size augmented reality experience  Lowe’s stores in Toronto will be the first to feature the Lowe’s Holoroom, an immersive experience enabling shoppers to see how products will look in their bathroom using augmented reality and a specially designed tablet. The Holoroom is billed by the retailer as a “home improvement simulator” that uses 3D and augmented reality technologies to create the life-size experience designed to help consumers envision how certain products would look in their homes. The Holoroom, which is the first concept to come out of the Lowe’s Innovation Labs, was previewed this week at the Exponential Finance conference in New York. (Source mobilecommercedaily.com)


"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet




Walgreens Arsonist in Albany, GA made two attempts.  Fire investigators quickly determined a fire that broke out inside in a Northwest Albany Walgreens was intentionally set, and that who ever did it had tried a day earlier. Around 10:30 Sunday night, firefighters were called to Walgreens at the corner of Old Dawson Road and Whispering Pines. Smoke had filled the store which had closed a half-hour earlier. It turns out that someone tried to do the same thing on Saturday in the same place inside the store, but the fire did not get going. AFD Arson Investigator Sam Harris said someone had set fire to some merchandise in one of the aisles, but the sprinkler system activated, and put the fore out. The store did not appear to have suffered major damage, but there was water and smoke damage. Firefighters used fans to remove smoke from inside the business. (Source walb.com)

Arson Investigation: Small fire temporarily closes Winston-Salem Wal-Mart.   Flaming pajamas gave shoppers a scare at the Walmart on Kester Mill Road Sunday night, but quick-thinking kept the fire damage to a minimum. Charles Hampton, a battalion chief with the Winston-Salem Fire Department, said a small fire in the women’s sleepwear section caused about $150 damage to clothing. The call came in at 6:52 p.m. Sunday, but the fire was out by the time firefighters arrived. Hampton said at least one customer and an employee used a fire extinguisher to put out the fire. Fire officials said later in the evening that the fire was being investigated as an arson. (Source journalnow.com)

Burglaries at Denver marijuana shops slow, but industry still worried.  
Through the end of May, there had been 53 burglaries and one robbery at the city's more than 700 licensed marijuana stores and cultivation facilities — putting the city on pace for about 130 burglaries and robberies by year's end. In 2013, there were 147 burglaries and four robberies, according to Safety Department data, and in 2012, there were 170 burglaries and three robberies. (Source denverpost.com)

Attorneys send a message at the National Hardware Show in Las Vegas: Knock off the knockoffs. The men in suits stride with purpose as they march from booth to booth at the National Hardware Show at the Las Vegas Convention Center. They are looking for one particular item at each booth — an Empire level, or at least something that looks like an Empire level. The measuring tool is a durable, aluminum-cast torpedo level accurate to within 0.0005 of an inch. This group isn’t your typical team of vendors and buyers that commonly attend trade shows. In fact, this group is doing more to put people out of business than to generate sales. They are attorneys, and they are confiscating counterfeit goods that foreign companies are mass-producing abroad, showing at conventions and writing contracts to sell. They violate trademark law by producing products that look exactly like levels produced by Empire Levels, but they are cheap knockoffs. Accompanying the attorneys are officers from the Clark County constable’s office to serve papers and maintain order if tempers flare. A representative of the management of the National Hardware Show also tagged along. (Source reveiwjournal.com)

Two People injured after goes drives into a Dollar General in Huntsville, AL. An SUV crashed into a South Huntsville Dollar General store Sunday. An elderly driver smashed through the wall and was trapped briefly in the SUV till two Good Samaritans attempted to help. The driver was brought to safety, but the two people coming to her aid were slightly injured. (Source waff.com)

Sporting Goods Employee in Missoula, MT nearly run over by theft suspect. 
A 28-year-old man is behind bars after police say he made off with some sporting goods merchandise and almost ran over an employee. Officers responded Saturday afternoon to a reported theft at Bob Ward and Sons Sporting Goods in Missoula. NBC Montana was told the suspect walked out of the store with stolen merchandise, ignoring employees’ calls for him to come back inside. Witnesses say he got in a car with Washington plates, tore through the parking lot and almost ran over an employee. (Source nbcmontana.com)

Real Gun Shop Gets Robbed by Fake-Gun-Wielding Suspects

Kay Jeweler's, Boulevard at the Capital Centre, Largo, MD hit with a $6499 diamond ring Grab and Run.

Alshaibi Food Mart – Jackson, MS – Shooting - 2 arrested in fatal shooting
Amoco - Omaha, NE - Armed Robbery
Circle K – Jessamine Co., KY – Armed Robbery
CVS - West Covina, CA  – Armed Robbery – suspect fled without the cash
El Camino Real - San Francisco, CA – Armed Robbery
Gran Slam – Kansas City, MO – Shooting – 1 person killed in the parking lot
Liquorland - Mt Lawley, WA – Armed Robbery
Mini- Mart – Philipsburg, PA – Burglary – suspect arrested
Mr Gas - Hooksett, NH – Armed Robbery – clerk slashed with knife
Mr Jiff – Fort Smith, AR – Armed Robbery
Rite Aid – Charleston, SC – Robbery
Sparkee Foods – Milwaukee, WI – Armed Robbery/ Shooting
Speedway – Dayton, OH – Armed Robbery
Verizon Wireless– Pleasant Hills, CA – Armed Robbery
Walgreens - Tulsa, OK – Armed Robbery
Zena Market - Roanoke, VA - Armed Robbery
7-Eleven - Sandusky, OH - Armed Robbery
7-Eleven - Glen Burnie, MD - Robbery - customer robbed



Vendor Spotlight

Tyco Retail Solutions First to Market Mobile Handheld Acousto-Magnetic Deactivator

All-in-one scanner deactivator helps retailers improve transaction throughput and reduce nuisance alarms to enhance customer experience

NEUHAUSEN, Switzerland—June 11, 2014—Tyco Retail Solutions (www.tycoretailsolutions.com), a leading global provider of retail performance and security solutions, today announced the launch of the first Sensormatic Mobile Handheld Deactivator. This new all-in-one unit enables rapid and easy deactivation of Acousto-Magnetic (AM) Electronic Article Surveillance (EAS) labels during the barcode scanning process for faster transaction throughput. Lightweight yet durable, this portable deactivation scanner device was developed to improve the customer experience by increasing speed at checkout and reducing nuisance alarms responsible for causing unnecessary customer inconvenience. Tyco’s latest innovation helps retailers, especially those selling large, bulky items like Do-It-Yourself (DIY) stores and mass merchants, increase productivity so sales associates can spend more time servicing customers.

Designed to easily connect to handheld barcode scanners, Tyco developed the breakthrough Sensormatic Mobile Deactivator to enable store associates to simply and rapidly scan and deactivate all protected items in the shopping cart without lifting them onto the counter, thereby improving both customer checkout throughput and deactivation rates.

One of Tyco’s large home improvement retail customers identified reducing checkout time, especially for heavyweight items, as an opportunity for improving their shoppers’ experience. They recognized some point of sale (POS) processes were time consuming, inefficient, inaccurate and could require cashiers to lift heavy merchandise.

By working with Tyco to deploy the Sensormatic Mobile Handheld Deactivator, the DIY retailer has seen great results as the mobility feature allows cashiers better flexibility to scan and deactivate heavy, bulky items in the shopping cart, increasing productivity and customer focus. This retailer also found the device helps reduce heavy-lifting related injuries and decrease nuisance alarms at the door by 50 percent, as sales associates do not miss tags on large items. In addition, since labels can only be deactivated after they are scanned for purchase, the retailer is tackling internal theft and helping create only true alarm events. With this level of deactivation intelligence and control they are helping prevent employee theft, scan avoidance and merchandise switching.

Read more here.


Job Opening




Dir of LP & Risk Mgmt Gordman's Omaha, NE Gordman's
Director Digital LP Nike Portland, OR Nike
Director of AP Macy's Cheshire, CT Macy's
VP of Loss Prevention Dunkin Donuts Canton, MA Dunkin Donuts
Reg LP, Audit & Firearms Compliance Mgr Dunham's Sports United States Dunham's Sports
Central Investigator - ORC Home Depot Elmont, NY Home Depot
Business Continuity Mgr Bi-Lo Holdings Jacksonville, FL Bi-Lo Holdings

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Job Opening




District LP Manager HomeGoods Owings Mills, MD TJX Companies
Store AP Manager The Home Depot Everett, MA The Home Depot
Loss Prevention Mgr Kmart Chester, VA Sears Holdings Corp
Loss Prevention Mgr Kmart New Hartford, CT Sears Holdings Corp
District LP Mgr Kmart Des Plaines, IL Sears Holdings Corp
Reg Environ Compliance Mgr Lowe's Newport Beach, CA Lowe's
Dir HazMat&Enviornmental Compl Lowe's Mooresville, NC Lowe's
Reg Environ Compliance Coord Lowe's Newport Beach, CA Lowe's
Dept Mgr LP & Safety Lowe's North Augusta, SC Lowe's
Exec Team Leader - AP Target Carson, CA Target
Home Office LP Specialist JCPenney Plano, TX JCPenney
Loss Prevention Mgr JCPenney Waldorf, MD JCPenney
Loss Prevention Mgr Logistics CVS Caremark Knoxville, TN CVS Caremark
Regional LP Manager Tuesday Morning Houston, TX Tuesday Morning



Kelvin Davis was promoted to Director of Risk Management EH&S, Casualty Claims for Family Dollar.
Brian Frasier, CFE, CFI
was named Criminal Fraud Investigator for the State of Washington Office of Fraud and Accountability.

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Simple Ways to Deal With Negative People  There's no question that being positive and optimistic both cushions the blows of adversity and makes it easier to notice and take advantage of opportunities when they come your way. But staying positive is difficult if you're forced to deal with negative people. Here's what you can do to ensure that the complainers don't bring you down with them. (Don't go Pollyanna on them)

Cheer Up! 5 Surefire Ways to Boost Your Optimism  Finding the path to positive will make you more successful in the long-run. Research confirms that optimism helps one succeed. And the good news is, optimism is a learned skill. Here are five tips to help you learn how to stop negative thoughts in their tracks and reframe them with optimism. (Do more of what you love)

Last week's most popular articles--

A Reformed Workaholic on How to Work Smarter  Working hard will get you to the path of success, but it can also lead feeling burnt out, long hours, and tons of stress. The key is to work smart, not just work hard. Here are some tips on how to work smart and mange your time. (Plan your week in advance)

How to Get Promoted Without Working Long Hours  Think the key to getting that higher up position is to work as long as possible? Wrong! Working tons of overtime and being available at a moment's notice isn't the way to get ahead. Use these tips to maximize the time you have and still move up the ladder. (Focus on what's important)

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Education is a broad term usually defined by an individual as a singular focus with an end result that oftentimes stagnates the brain and limits horizons. Reaching milestones is incredibly important, but keeping your curiosity and wonderment is the key to reaching beyond. No singular degree or certification will bring you the success – it merely opens the door to more learning and the realization that if you don't know something, you go find someone who does and learn it from them.

Just a Thought,
Gus Downing

Gus Downing

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